Truthfully, I think they were a very professional company with very professional employees. The entire experience was very enjoyable considering it was such a big project and stressful event.
We have built with them before, but this time it was problem after problem. They definitely didn't deliver what we agreed to or have the customer service we would expect or experienced last time. It was miserable.
Areas Of Satisfaction - Met all promised commitment
Overall, we are very pleased. It all turned out great!
Sales Knowledge - Tyler Hermon was very thorough and listened very well during every interaction. He deserves a raise, bonus, or promotion!
Communication - They did as best they could I think. We received late notice sometimes when workers would be out to the site, which seemed like PoF had little control over the schedule. I was very impressed by the proactive letter around supply shortages. I do think doing some pool school education at the beginning would be helpful so buyers know exactly what they are signing up for post installation.
Problem Resolution - 50% of the Dirt should have been removed upon the dig, but didnt happen until the end. When I raised the awareness on it, you guys resolved immediately.
Value - I would have liked to pay less, but I get it.
Areas Of Satisfaction - The pre-sales engagement was fantastic.
Pools of Fun are a professional and timely pool contractor. I would recommend them to anyone considering putting in a pool.
I am very happy with the product and the end result.
Worked with me to design my dream pool within my budget. Communicated throughout the process and explained each step. Very patient with all my questions as a first time pool owner. I could tell each of the crews take pride in their work!
Recognized Excellence - Bruce Maclean was a top sales guy to work with. He followed up with quote changes quickly and was honest about what they could do within the parameters of our yards. Tom Kepler was a fantastic contractor. He communicated about the schedule and kept us up to date on issues during the build. He even took time out of his Sunday to come fix our liner when we discovered our pool liner came untucked in the first week we owned our pool.
Additional Comments - Loved our whole experience with Pools of Fun!
From the moment I had my first conversation with Pools of Fun to the completion of the pool, I was exceptionally satisfied every step of the way.
Areas Of Satisfaction - All of my expectations were met.
Current Referrals - If I do, I will definitely recommend them to Pools of Fun.
Recognized Excellence - Tom and Dodie were great to work with.
Additional Comments - They were excellent. You could not get any better service. They went above and beyond with everything they did.
Additional Comments - Our sales person, Dodie was excellent explaining process, timeline, and responded quickly to any questions I had, even while on vacation. Whatever she didn’t know, she’d find the answer. Tom, the construction manager was the bomb!! He started and finished early. His crew was friendly and didn’t mind answering any questions I had about what they were doing. Never saw the team slacking. Tom responded to questions about things I couldn’t remember after the project was completed. My family couldn’t be any happier!!
Areas Of Satisfaction - Tom Kepler is great to work with. All contractors on site were friendly and respectful
Work Done Right - I don't know a lot about pool construction, but I would give it 5 stars.
Areas Of Satisfaction - They met or exceeded my expectations with the customer service. I thought the customer service was very exceptional.
Recognized Excellence - I would like to recognize Tom. He did a great job. Also, Tyler. They were the main two people I dealt with.
Everyone was great and Pools of Fun was very easy to work with.
Sales Knowledge - Tyler was great to work with!!
Recognized Excellence - Tyler Hermon was quick to respond to any issues we had.
Areas Of Satisfaction - One of the jets broke and they went above and beyond to fix it.
Recognized Excellence - I would like to recognize the salesman and the construction manager.
Areas Of Satisfaction - Bruce and Tom were wonderful to work with. We appreciate all of their hard work.
Recognized Excellence - Tom and Bruce were so helpful and fun too. :)
Additional Comments - We haven't used our pool yet because of the time of year it was installed but we can't wait for Spring! Thank you for fulfilling a long-time dream of mine.
Everyone we came into contact with was great from sales to closing of the pool!
Recognized Excellence - Our sales rep Tyler was very helpful during the initial process of selecting our pool. We enjoyed working with him and appreciated his sales approach. We spoke to another sales rep with Pools of Fun a year prior and he was very aggressive; which made us almost not follow up this year. Our construction manager, Tom was fantastic and we were very pleased with him throughout the process. He made everything go smoothly and when there were issues that came up, he was able to explain them to us and help find a resolution. Paco and his crew kept everything clean through their process of installing our seat wall and doing our landscaping. They also made sure everything was right before it was completed. We are very happy with their work, it looks great!
Additional Comments - We're very happy with the level of customer service that we received. Anymore it's rare to have a company communicate so well while still providing a quality product.
Recognized Excellence - We were very pleased with Tom Mayer's management of the build from start to finish. He resolved our issues in a timely fashion and kept us informed on changes.
Overall, we were happy with the end results. We had a couple of set backs that could have been prevented, but Matt and Brian responded as best they could and in a professional manner to lessen the set backs. Very happy with the quality and construction of the pool, and overall, i would say it was a good experience with some really good people, Tyler, Matt, Brian and Debbie were all great. So far, our after sale experience with Tim (Pool School was great) and Linda at your Noblesville store has been a positive as well.
The entire team was great to work with. I really enjoyed the entire experience, from sales to construction management. All of the guys were super personal.
Areas For Improvement - They did not fall short, it was great all the way around.
Areas Of Satisfaction - I was most satisfied with the communication, overall. It was great throughout the process and they were very timely to respond to any questions and concerns.
Recognized Excellence - I would like to recognize Tyler and Brian, from sales and construction management.
Additional Comments - It was a great experience.
Construction crews were extremely polite and efficient. Communication was excellent!
I have already recommended two pools to my neighbors and they have signed papers. Great company!
The entire process from start to finish was extremely professional and prompt.
Sales Knowledge - Dodie was so organized and always responded to my questions in a very timely fashion. We chose pools of fun because of her professionalism
Professional & Organized - Each step was organized and professional
Construction Quality - Tom and the crew did a fabulous job
Communication - Dodie and Tom were incredible with the communication
Areas Of Satisfaction - We were extremely impressed by the professional company. Dodie did a amazing job at communicating every step, she always made herself available to answer questions. Tom was beyond helpful, we cannot sing his praises enough. We’re so thankful for his leadership with our pool.
I was highly impressed with the caliber of your staff.
Areas For Improvement - we are 100% satisfied and impressed with our staff interactions.
Areas Of Satisfaction - Working with Matt was the best. Every crew, except concrete, was over the top on customer service and care.
Recognized Excellence - Matt our construction manager. The pea gravel back fill/ final rough crew
Additional Comments - Thank you for an amazing pool.
The team at Pools of Fun cares about their product and their customers. While they strive to get it right the first time, if an issue arises- they are quick to get it taken care of.
Schedule - We had our pool installed in the busiest of busy seasons. There were a few variables outside of their control that pushed us back a week or so, but overall they were very transparent with the schedule.
Areas Of Satisfaction - The communication from Tom was wonderful.
Recognized Excellence - Tom Mayer was wonderful to work with.
Professional & Organized - the entire team was very professional. The were dependable and were always early to meetings.
Schedule - Even in these unprecedented times they exceeded expectations!
Construction Quality - We are very satisfied with the workmanship and quality of the construction.
Communication - Tyler and Tom both were very good with communication. They were timely in responding to text, phone calls and emails.
Work Done Right - Most work was done right the first time - and when it wasn't Tom made sure it was corrected quickly.
Areas For Improvement - Was a little more expensive than plan. But they helped us secure financing which made it all good.
Areas Of Satisfaction - Project Management communicated on almost a daily basis as to what was going on, including things like weather, etc. I couldn’t have been more pleased.
Recognized Excellence - Matt Griggs. He kept us informed daily as to what was going on and where things stood.
Areas Of Satisfaction - They had great communication and quality of workmanship. The subcontractors were awesome!
Recognized Excellence - Tom Mayer and Dodie Canfield were both awesome to work with.
Areas Of Satisfaction - Pools of Fun met or exceeded all of my expectations. They were fantastic.
Recognized Excellence - I would like to recognize Tom Mayer and Dodie Canfield.
Additional Comments - Pools of Fun is a fantastic company, and I would recommend them to anyone.
Areas For Improvement - Would have preferred to have site cleaned up sooner than it was or at least contained to a smaller area. Sales person was a bit disorganized but site manager picked up slack and was very helpful.
Areas Of Satisfaction - Very timely and site manager was very professional and knowledgeable and helpful.
Areas Of Satisfaction - Pool was installed much more quickly than we thought that it would be. Very pleased with the look and quality of our pool!
Recognized Excellence - Out project manager, Matt, was very helpful and personable. He explained things as they were happening and prepped us on the next steps until completion. He answered every question promptly and completely.
Areas For Improvement - None, they were above our expectations.
Areas Of Satisfaction - All of them.
Recognized Excellence - Tyler, Tom and the whole crew.
Additional Comments - They were a machine- efficient, professional, friendly- couldn't have asked for it to have gone any better.
Areas For Improvement - Not Pools of Fun's fault but design a better way to conceal sump pump and discharge hose for removing water under the liner. Secondly, when we filled the pool the fire hydrant was opened and ran for awhile to get rid of the dirty water. We could have used that water to spray the mud off of the driveway.
Additional Comments - Highly recommend Pools of Fun for anyone considering a pool.
Areas Of Satisfaction - I was most satisfied with the subcontractors that did the cement work . They were fantastic. Most of the employees we came in contact with were very nice.
Areas Of Satisfaction - The final product is amazing. It’s everything we dreamed it would be.
Recognized Excellence - Matt was awesome. He always kept us up to date on everything and even sent us pictures of the progress while we were on vacation.
Areas For Improvement - They didn't leave the work site as clean as expected.
Recognized Excellence - I would like to recognize Tom Mayer and Dodie Canfield.
Areas Of Satisfaction - their employees. quality of work and the product
We had a great experience with Pools of Fun. The quality of their work is great. All of the contractors who executed the various parts of the project were also great. They made putting in our pool as painless as possible.
Areas Of Satisfaction - The people with whom we worked were all knowledgeable, personable, and professional. The quality of the installation and other work, electric, gas, concrete, etc. were all top notch.
Definitely enjoyed working with Pool of Fun! They communicated in a timing fashion and the project was completed when expected. The whole family loves the pool.
The entire experience was great. Everything was explained in detail, and everyone I worked with at POF was very prompt responding to questions and concerns. I was comfortable with Dodie from my first meeting, and Bryan put me at ease and informed throughout the entire process. There was no litter or debris left in the yard, and the construction team(s) were quiet, which was very nice at 7:00 a.m.!!!
Schedule - Was ahead of schedule by nearly a month!!!
Areas Of Satisfaction - Flexibility with my crazy travel schedule and responsiveness! Many calls/emails returned faster than I could respond! Pool school and the 8 weeks of service make all the difference. I have a friend who had a pool installed by a competitor, and she was so mad when I told her this!
Recognized Excellence - Dodie, Debbie in finance, Bryan, Nathan at the Brownsburg location. Exceptional.service is the best description for them.
Additional Comments - I have been singing your praises to all I know and will recommend you to anyone I know who is interested!
Areas For Improvement - The concrete work was a little sloppy in my opinion.
Areas Of Satisfaction - Communication and build quality of the pool.
Recognized Excellence - Brian and Dodie were great to work with.
Areas Of Satisfaction - The communication was absolutely fantastic! I knew what was happening every step of the way. They also finish way ahead of schedule.
Recognized Excellence - Tyler & Bryan!!!
Sales Knowledge - Tyler Hermon was fantastic toWork with. Honest, knowledgeable, hard working. He went above and beyond with answering our questions...and we had a ton!
Areas Of Satisfaction - Tyler was great! Very informative, honest, and hard working. All of the guys worked very hard, day in and day out...process was easy and predictable.
Pools of Fun exceeded my expectations!
They did a wonderful job. They said upfront what they were going to do and they did it.
Areas Of Satisfaction - I was the most satisfied with the planning. They were really good. Pools of Fun had great visuals so you could see exactly what you were going to get.
Recognized Excellence - Tyler, Brian, and Michael were really good.
Additional Comments - Thank you for all of your hard work.
Tyler was great! He was very patient with us and answered all our may questions throught the entire process! Our job forman Dean was also wonderful! His crew got everything done quickly and efficently without skimping on the quality! I would highly recommend Pools of Fun to anyone interested in pool!
Areas Of Satisfaction - Everyone througout our entire experience was very professional and kind to us.
Recognized Excellence - Tyler Hermon, our job forman Dean, and Bobby Walker from the construction company.
I was completely satisfied with Pools of Fun. Everyone assigned to our job was very professional and efficient. The office staff was quick to respond to any of my inquiries. I highly recommend Pools of Fun.
Areas Of Satisfaction - The communication between Pools of Fun and me and always keeping me in the loop on what was happening and when it would happen.
Recognized Excellence - Tyler was exceptional to work with and I also thought Mike, the job foreman, did an excellent job.
We love our pool. They finished the job in 3 weeks.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pools of Fun as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys