The service technician was professional and friendly. He explained everything simply. I felt comfortable with his knowledge and experience.
We had significant ceiling & carpet water damage from the humidifier on our HVAC, which is in an upstairs bedroom closet. Reps from Jenkins were very quick to respond. All their people worked well together to complete our repairs in a timely fashion. Would recommend Jenkins to friends & family. Than... more
What a pleasure to work with! Thank you for doing such a great job!
Joe Sachs was an excellent employee. He cleaned up every day and took pride in everything that he did to make sure that I was pleased.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pohlig Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys