Pioneer Craftsmen Ltd

This was our second experience with Pioneer and I would definitely call on them again if I had another project to do. It all went very smoothly and looks great. I'm really pleased.

We looked at the resale market and couldn't find anything that offered location, value and the esthetics we were after. Instead, we decided to reinvest in our existing home of 15 years because we love the location and completely modernize it. It was a large project spanning 3 1/2 months. The team at Pioneer Craftsmen delivered our vision and actively contributed to making it even better than we had imagined. We have fallen in love with our home all over again. I would highly recommend Pioneer Craftsmen. The details matter to them!

Pioneer Craftsmen Ltd was exceptional to work with. They stayed on budget, finished on time, provided superior design, craftsmanship and assistance through the whole process. At first we thought the cost seemed high but after getting two other quotes we realized they were in the same range. What really surprised us was that when the work was being done, all the little extras, or quality grade accents, where included. We were blown away. Pioneer Craftsmen Ltd exceeded our expectation and we highly recommend them.

We were very pleased with Pioneer. We felt they were polite, respectful and we trusted them in our home. Their work was excellent. There were minor issues causing a delay in our project, but they worked really hard at getting back on track. I would highly recommend them and I would use them again.

I was most impressed when Paul presented us with 3 options of floor plans before we had even signed on with them. In the planning and suggestions of fixtures there was evidence of minimizing excess expense. Jenn was very helpful with choosing fixtures, colours, patterns etc.-quickly honed in on my “taste” and suggested accordingly; Mike was great-communicated daily, kept things on track, was highly skilled and just this addalways cleaned up. The trades were all polite and efficient Kevin(plumber)in particular spent a great deal of time making sure everything was “just so”. George was in and out overseeing and helping as necessary. All done in a timely manner except for one add-on detail midway through project. Would definitely recommend the Pioneer family for renovations

Jamie, George, Mike and the others from Pioneer were amazing to work with. They are very professional in their approach. They are aware of all current building codes and will make sure your home is safe. They will also be honest with your design ideas and will offer advice if requested to make it look better - we asked - they offered - we were glad we asked. I would highly recommend Pioneer Craftsmen. They truly are current day craftsmen.

We repeatedly and consistently use Pioneer for all our renovation needs. They have always been courteous, worked around our schedule and needs, been efficient, and done beautiful and quality work in our home on time. We recommend them all the time and so do our friends!!

This was the second time we relied on Pioneer Craftsmen to complete a renovation project at our home, which is a testament to the quality of their work. We would not hesitate to trust their craftsmanship for any future projects.

Areas Of Satisfaction

We were very satisfied with the project from start to finish. They were very professional and friendly. Everyone kept us in the loop and adapted to our busy family.

Remodeling Concerns

The only real concern was the mess and keeping our boys and dog out of it. But they cleaned up everyday and made sure stuff was safe and secure at the end if the day for our boys and Zoe.

Why You Chose Us

They seemed professional and provided good quality design and products.

Additional Comments

Big thanks to Paul, Brian and Lee. They made everything go pretty much seamlessly. Thanks to Paul for all the design help. Big, big thanks to Lee who was there everyday making sure everything was done well and on time. Also, Zoe our "big scary watch" dog would like to say thanks for all the attention she received. She already misses everyone

Areas For Improvement

Exceeded in every regard

Areas Of Satisfaction

Thank you for such professional service. We couldn't be happier!

Recognized Excellence

Mike Sullivan made us feel secure and was flexible about our family situation

Lead Source(s)

Word of mouth

Additional Comments

Thank you so much for running a reliable and professional business. We could not be happier with our result!

Areas Of Satisfaction

Ed and his crew were extremely respectful and reliable. They did amazing works. Thanks Ed

Recognized Excellence

Ed, lee, Matt, guy ! Great job

Remodeling Concerns

Time line, cleanliness and over all look. Ed made sure we had no worries

Areas For Improvement

Our expectations were completely met.

Areas Of Satisfaction

We were extremely satisfied with the quick action and resolve to any problems that came up.

Recognized Excellence

Paul for his help with product selection and design ideas.Ben for keeping the project moving along.Ed for taking over for Ben and dealing with all the last minute things that came upJoel for his amazing walnut feature wall that he built

Why You Chose Us

Professional and reliable.

Additional Comments

Thanks to everyone who worked on our kitchen project. The end result was beautiful.

Areas For Improvement

Expectations met and with our input and suggestions from everyone involved surpassed. We are thrilled.

Areas Of Satisfaction

From the moment we walked in Pioneer's door with an idea we felt we were their priority. Jamie's initial home visit, Jamie and Jen presenting an initial design concept, Jen taking us to numerous locations to scope out finishing details and offering design expertise, meeting our Project Manager Brian and Lead Carpenter Mark. Can't say enough about the hard work and dedication shown by Mark and his sense of humour helped as well. Actually all the trades and staff encountered were personable and knowledgeable.

Recognized Excellence

Having said everyone we met made us feel we were their priority, our time spent with Jen and Mark made our experience "unforgettable" in a good way.

Why You Chose Us

When we had our first meeting we felt good about what we saw/heard and how everyone from Jamie down worked together and handled themselves.

Additional Comments

If we ever consider additional renovations we will contact Pioneer.

Areas Of Satisfaction

Jenn is very friendly and bubbly. She got a very good sense of what we liked, and picked out a range of flooring, tile, colours that we liked, without our explicitly telling her exactly what we wanted. It was uncanny how we brought a flooring sample with us and it was almost the exact flooring sample she picked out for us. Zack explained every process thoroughly. He emailed us several times to say that he would like to meet with us to discuss progress if we wanted. Whenever we came over to our house, Nathan stopped working and explained things to us, and answered questions. He never gave us the impression that we were imposing or that we were preventing him from getting his work done. We even tried to stop by at times that we thought he wouldn't be there, but he was there until 7 and on weekends sometimes.

Recognized Excellence

All three - Jenn, Zack, Nathan. They seem to be good at reading people's personalities and tastes, likes and dislikes. Nathan did repairs/extra work in the house that would just make things better, probably knowing that we wouldn't mind his doing something a little extra even though it wasn't part of the official renovation. Zack gave us the perfect "thank you for your business" gift card (Lee Valley!!). Jenn gave a couple of instructions to the workers during the renovation that would make a better finished product.

Lead Source(s)

Length of time in the business, reputation.Style of work was more modern than other companies.

Why You Chose Us

Zack was thorough in his explanation of the scope of work. He explained that one of the strong points was that Pioneer was on-time and on-budget.

Additional Comments

Thanks for making our home beautiful!

Areas For Improvement

Pioneer continually exceeded my expectations.

Areas Of Satisfaction

Pioneer consistently impressed me with their meticulous attention to detail.

Recognized Excellence

Paul, Jennifer, Nathan, Mike, Kevin: Well done crew, thank you. Mike you consistently listened to us and had our best interests on your radar. You never failed to provide solid, professional advice.

Lead Source(s)

Pioneer provided excellent service refurbishing our daughter's bathroom.

Recognized Excellence

Paul and Grant helped us achieve the renovation of our dreams

Lead Source(s)

Our research for Quality renovation specialists lead us to Pioneer Craftsmen

Additional Comments

Thank you to the entire team at Pioneer Craftsmen for helping us make our house into the home that we dreamed it could be

Likely To Recommend

Already have and will continue to do so!

Areas Of Satisfaction

In no particular order:- Dedication to finishing every job to the highest possible standard.- Schedule and original quote were reasonable and adhered to.- The efforts made to make our lives easier and as mess-free as possible during the work.- Communications were prompt, clear and informative.- How our thoughts about what we wanted to achieve with the renovations were consistently remembered and taken into account during the design process.- We chose to work with you because you inspired trust that the job would be done well. For us, a lot of the stress in such a job would be in picking out which companies to go to for good quality materials, fixtures and cabinetry and who to have do the work. Having you choose or recommend those for us made the experience enjoyable rather than stressful.Quite simply, I haven't felt so well looked-after in a long time!

Recognized Excellence

Jen was great at narrowing the wide choices of tile, counter top etc. into something manageable we could discuss at home, while keeping in mind budgetary concerns and other practical issues that were important to us. This made making decisions very quick and easy.She was also very accomodating of the requirements of our two little children, who had to come along to all the selections.Mike Sullivan for going above and beyond every day he was here, for his attention to detail, and dedication to getting everything done right. He cemented the good feeling I had about the company and turned it into absolute trust that he would see us right. He was wonderful with the kids and, although he never said anything about it, I noted and appreciated that he did what he could to avoid noisy work during nap time. Communication was great. Personable and very considerate, he made what could have been a difficult time fun.

Why You Chose Us

I got a good feeling from the initial phone calls. This was only improved on by the visit to our home where, within 10 minutes, Jamie was pointing out things to me about my new house that were not noted during a 4 hour home inspection. During that visit it was clear the company was dedicated to quality work but were also friendly and accessible.I had a few other companies on my list to call but didn't.

Areas For Improvement

They didn't.

Remodeling Concerns

Paul listened to what we wanted and then he made it happen! He was always available to go over something again or meet us somewhere again so that we all understood what was going to happen.We loved dealing with Paul.

Lead Source(s)

This is the third time we have worked with Pioneer Craftsmen Ltd.We would highly recommend the company!

Areas For Improvement

None

Areas Of Satisfaction

Professional staff, on-time completion

Recognized Excellence

All the staff who worked on our project.

Areas Of Satisfaction

Communication was always flawless. All questions were answered quickly. We never had a concern that something wouldn't be addressed right away.Our home was treated like their own. We never had a concern about not being here or trusting they'd lock up or close the windows if rain was coming.

Remodeling Concerns

Summertime work, no air conditioning - it was handled with endless good nature and humour. I couldn't ask for better people working on my home.

Why You Chose Us

They did our initial renovation and it was a dream. So is this 2nd one.

Areas Of Satisfaction

The quality of the work was impeccable. Grant was great to work with and we were able to trust that the work would get finished in a timely manner. When issues arose they were quickly adjusted to fit what we wanted.

Recognized Excellence

Zack did a great job on the design end to make us feel comfortable with the size and cost of the big project we were looking at. Grant also was wonderful and always stopped what he was doing when we came by to be sure we knew about any issues and that we were happy with the progress. He even was in on a Saturday to make sure the painting could be finished on time.

Remodeling Concerns

We were given many options to consider for the project which allowed us to choose what we liked best. The cost was my major concern but we were able to work with the company on that to make us more comfortable.

Areas Of Satisfaction

Very professional and competent employees. I feel like everyone I've talked with knew what they were doing and was able to explain things. Trustworthy as well - I didn't feel like I was being fed a line or tricked into paying more.

Employees & Subcontractors

We were extremely happy with the team working on our renovation. The employees and subcontractors always made an effort to make sure our home was as tidy as could be at the end of the day.

Areas Of Satisfaction

The level of communication was excellent. We appreciated that the job ended on time and that the crew were always courteous and professional.

Remodeling Concerns

We had no concerns, the entire process was a positive experience.

Why You Chose Us

Pioneer was the most organized, responsive and professional through the quoting phase. And thankfully that level of service carried through the entire job.

Additional Comments

We are very happy with the level of service we received and have already recommended Pioneer to friends considering home renovations. Thank you for making this a positive experience.

Areas Of Satisfaction

The clear communication, and updates, fast replies to my questions, suggestions to design dilemma's. In every way they went over and above, quality products were used , even when they weren't specified in the contract. things were very clear in the contract, including changes along the way. There were no surprises during the reno.

Remodeling Concerns

I was worried about timing, the detailed schedule helped, as well as a timeline for making design choices.

Additional Comments

I think this was as stress fee as a reno leading into Christmas time could be. I really cant say enough good things about Pioneer, if I had the money, I would have them do my whole house!

Design/Selection Process

Their guidance and ideas throughout the process helped us immensely. We enjoyed the creativity involved. We enjoyed the selection process with guidance but no pressure. Mark always could see the big picture and the end result and how the parts of the design go together to create a perfect finished look.

Professional & Organized

It was a very well orchestrated process of contractors coming and going and doing their skill when Ed was at Master Control. All the workers got along well together and it was fun having them in our household as we got to know them over time.

Areas Of Satisfaction

We appreciated the thoroughness and attention to detail. The guys knew so much to guide us through this process properly.