Recognized Excellence

Recognized Excellence - Dylan was excellent as lead carpenter: personable and quick to address any issues

Remodeling Concerns

Remodeling Concerns - Not a concern but it was hard to visualize how the remodel could look like: the visual designs solved that

Lead Source(s)

Lead Source(s) - We were customers 30 or so years ago

Why You Chose Us

Why You Chose Us - We were happy last time and we liked having a designer involved up front

Design/Selection Process

Design/Selection Process - Jen was very helpful, understanding what we wanted and narrowing down selections. Brodrecht's team was very helpful too

Communication

Communication - easy to connect with

Clean & Safe

Clean & Safe - Josh always cleaned up site at day's end

Areas Of Satisfaction

Areas Of Satisfaction - quality of work was high, team was very conscientious

Lead Source(s)

Lead Source(s) - worked with Pioneer on numerous projects over the years as a supplier

Why You Chose Us

Why You Chose Us - strong design support

Additional Comments

Additional Comments - great experience overall

I have already been recommending you to everyone I know. We are so beyond impressed with every single person that touched our job and would use Pioneer for any potential future work.

Design/Selection Process

Design/Selection Process - Maggie was so amazing! She really got our vision and brought it to life.

Professional & Organized

Professional & Organized - Professionalism was fabulous.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly, all of them. First off, our kitchen is absolutely stunning. It is our dream space. Secondly, the Pioneer team (from Brad to Maggie to Grant, Ben and Nate) was exceptional. We were so impressed with the professionalism, workmanship and communication from everyone.

Recognized Excellence

Recognized Excellence - Nate worked at our house for the last couple weeks while the job was being finished. He was incredible. We would come home and always find the house in great condition and he went above and beyond to accomplish little extras for us (putting together our table, stools, washing the garage door etc.). He was so thoughtful.

Lead Source(s)

Lead Source(s) - Googled and saw great reviews. We wanted a company that completed the job from start to finish as well.

Why You Chose Us

Why You Chose Us - loved the process

Pioneer has an amazing team and did a great job with our project. We enjoyed every part of the experience, even the construction! We would definitely work with them again, we just have to figure out what we want to renovate next.

Initial Call

Initial Call - I posted an inquiry to the website, and I was quite vague, but somebody still got back to me quickly to learn more, which was great.

Employees & Subcontractors

Employees & Subcontractors - We had a great experience with all subcontractors which was unexpected and great

Schedule

Schedule - The schedule forecasting and how everything lined up was very impressive.

Clean & Safe

Clean & Safe - This was appreciated by us, and our neighbours noticed and commented positively on it too.

Areas Of Satisfaction

Areas Of Satisfaction - Getting us set up well in our living area with relocated appliances during the renovation Carpenters prompting us with their own ideas or asking for input while executing their plans Quality of subcontractors Overall experience and quality Time spent in the design phase to iterate on ideas, suggest new ideas, and work iteratively on all parts of the project

Remodeling Concerns

Remodeling Concerns - We were concerned with doing all this work and still being unhappy, since we never designed anything before, what if we chose something silly? What if the new layout didn't work? Pioneer addressed this with 3d rendering and textured rendering software. That helped us build confidence in the overall layout and theme. Jennifer also gave us confidence that she knew what she was doing and would prevent us from landing on a design that had problems. Jennifer also helped us reason about colour schemes that would match our floor and cabinetry

Why You Chose Us

Why You Chose Us - Better connection formed during the initial consulation phase than with other contractors we engaged.

Areas Of Satisfaction

Areas Of Satisfaction - After seeing family members complete renovations well over budget and over schedule, we expected the same and were pleasantly surprised by the schedule and budget of our final project.

Recognized Excellence

Recognized Excellence - Josh went above and beyond to ensure that we were happy with the end result and Joel and Sydney were incredible to work with for quoting and design. The whole team was exceptional.

Remodeling Concerns

Remodeling Concerns - We were concerned with the addition appearing to be a stark box on top of our garage that was an obvious addition. We voiced this to Syd and she brought several options to us to make sure we were happy with how the addition fit in with the rest of the house.

Lead Source(s)

Lead Source(s) - I googled addition contractors in Kitchener and loved the portfolio that Pioneer had on the website. I also really enjoyed that each team member was highlighted with their personal interests on one page, and that the company had several female trade leaders and apprentices.

Why You Chose Us

Why You Chose Us - The first reason we chose Pioneer was because of the service and honesty from Joel throughout the quoting process. We then found out that Pioneer had worked on our house previously, remodeling the kitchen and adding a fireplace, both of which we love and find to be great craftsmanship. We also posted on the Kitchener Reddit for testimonials and had several people respond in favour of Pioneer.

Additional Comments

Additional Comments - We could not be happier with the process and result of the project and hope to be able to work with Pioneer in the future. The team did an incredible job!

Initial Call

Initial Call - The person at Pioneer .. that answered my first phone call was very friendly, very knowledgeable and answered every question I had at that time. Joel was the first person to meet with us . He was excellent .... answered every question we had and explained the process and anticipated timelines very well ! He was professional , courteous and friendly .... giving us confidence in Pioneer's work right from the beginning .

Professional & Organized

Professional & Organized - Anyone one that we had contact with was very professional , knowledgeable and helpful.

Clean & Safe

Clean & Safe - The job site was always kept very clean ... and very safe !

Areas For Improvement

Areas For Improvement - We have done a number of extensive renovations over the years with other companies .... and Pioneer was the easiest to work with ... and best in completing everything they could during the expected timelines .

Quality Service And Products

Quality Service And Products - We were very happy with the work completed by all of the employees and subcontractors .

Areas Of Satisfaction

Areas Of Satisfaction - Communication and professionalism are key during a renovation process ... and Pioneer did exceed our expectations in these areas.

Our experience with Pioneer was top notch. The whole Pioneer team was attentive, respectful and had incredible attention to detail throughout the project.

The folks at Pioneer are excellent. They look after everything from start to finish. When we questioned something they responded with integrity. We were made to feel that we were heard and the staff responded accordingly.

Pioneer Craftsmen has completed several renovation projects within our home over the years, and all of these have concluded successfully with quality results as well as on time and within budget. In our experience, all employees have been personable and respectful during their interactions with us, and they have worked diligently to produce a top-notch final product for us. In summary, we will continue to contact Pioneer Craftsmen to complete renovation work for us in future due to our trust in them.

Professional, customer service focused and great people to work with. Renovation result was great.

Pioneer worked with me at every stage and the end result was worth it.

Design/Selection Process

Design/Selection Process - Yes, although it was fairly straightforward as were being consistent with other floors and no major structural changes

Schedule

Schedule - they actually were ahead of schedule, maadjusted sub-contractors such as moved carpet installation up a week.

Remodeling Concerns

Remodeling Concerns - My biggest concern was making the space warmer, and they achieved that

Lead Source(s)

Lead Source(s) - previous positive experience. originally cold called after web search for local renovation companies

Why You Chose Us

Why You Chose Us - previous positive experience

When we first approached Pioneer, we didn't know exactly what we wanted, just that we had a need. We now have a wonderful addition on our house that is the perfect transition from our backyard oasis into our house, a three (or maybe four) season room that offers protection from the elements while still letting you feel connected to the outside. Right from the start, Pioneer made us feel that we were part of the design process and with their knowledge and guidance, we were able to easily evaluate options and make well informed design decisions. They managed construction within an area that was extensively landscaped and took care to reduce the risk of damage. The on-site staff were highly skilled who took obvious pride in their craft. They were a pleasure to work with, communicating with us daily and respecting that their work area was our home. We are excited about our new addition and we are extremely pleased with the process of having it built.

Pioneer did a great job of keeping the project on schedule. We are very happy with the final product.

We purchased our house after falling in love with the neighbourhood and the charm of our lot and house. We unfortunately outgrew our house very quickly, and tried to move, but couldn't find anywhere else that compared. We contacted Pioneer to explore options for a remodel. The team came up with a beautiful and unique design, that has exceeded our expectations and has turned our once too small house into a spacious, gorgeous home that still has the charm of our original house. We are forever grateful and love our new space.

Areas Of Satisfaction

Areas Of Satisfaction - The final product is beyond our expectations. Our house is now perfect for our family and it has excellent flow.

Remodeling Concerns

Remodeling Concerns - We were concerned with our house being on a hill. Pioneer used the hill to their advantage and created a unique and beautiful design that incorporated the hill.

Why You Chose Us

Why You Chose Us - We had a great feeling and connection after talking with Brad.

Additional Comments

Additional Comments - We are very grateful and appreciative of how hard everyone works on our house. Thank you!

100% would (and actually already have, multiple times) recommend Pioneer to anyone interested in doing a reno.

Areas Of Satisfaction

Areas Of Satisfaction - Expectations completely exceeded at every step. We had such a positive experience throughout the reno. We feel very lucky.

Recognized Excellence

Recognized Excellence - Everyone was fantastic, but must give a special shout out to Ben. He was here every day and was amazing to work with (and our pets loved him!).

Remodeling Concerns

Remodeling Concerns - We had never done a reno before, and we were a little apprehensive since you hear some pretty scary reno stories (shotty/incomplete work, etc). But I think we immediately felt at ease with Pioneer b/c of their business model, and reputation within the community. You don't stay in business for 70 years without being a reputable company.

Why You Chose Us

Why You Chose Us - Once we met with Joel and Jen, we knew we didn't want to go with any other company.

Additional Comments

Additional Comments - We had such an amazing experience that we have already begun the process of quoting for another reno (to the kitchen).

Areas Of Satisfaction

Areas Of Satisfaction - The whole project exceeded my expectations.

Remodeling Concerns

Remodeling Concerns - I was anxious about the undertaking of the whole project, but they walked me through it very well.

Additional Comments

Additional Comments - I would highly recommend them. It was like working with family, whether it was the contractors who did the job or the employees themselves. I thought it was fantastic.

We've used them three times, and they've never lot us down. We always ended up with a beautiful space and lasting relationship. The work quality is incredible, as well as the service and attention to detail. I highly appreciated them.

Recognized Excellence

Recognized Excellence - The lead carpenter, Josh, was exceptional.

Lead Source(s)

Lead Source(s) - We had had positive past experiences.

Why You Chose Us

Why You Chose Us - We did a lot of online research, and they had a lot of really good reviews.

Always a pleasure to work with Pioneer!

Lead Source(s)

Lead Source(s) - Past renovations with them.

Why You Chose Us

Why You Chose Us - Trust

Overall we are pleased with the renovation but there were problems when we moved back in that should have been addressed beforehand. Coming home to leaking sinks and outlets that did not work was not a good experience and affected our opinion of the work and the subcontractors that were hired.

Areas Of Satisfaction

Areas Of Satisfaction - Always very professional, great communicators, very good at managing expectations.

Why You Chose Us

Why You Chose Us - Pioneer did a fabulous job on our 2nd floor renovation. Now that the kitchen is complete this is a transformed house!

We would recommend Pioneer as they did an amazing job designing and building our dream kitchen. Everything was done on time and they stuck to the budget. Work is top notch, craftsmanship in line with our woodwork in our 90 year old house. Any issues we’re communicated and fixed in a timely manner, our house was left tidy at the end of the day. They took into consideration our needs as a family living in the house while the renovation was going on.

Recognized Excellence

Recognized Excellence - Both Maggie and Mark went above and beyond to design and build our dream kitchen.

Why You Chose Us

Why You Chose Us - Good rapport with brad, ability to do a big job, reputation and in house designers.

Additional Comments

Additional Comments - Pioneer did everything we expected and more, they made it comfortable to live through the renovations. Everything was done well and they finished sooner then expected. The kitchen design is fabulous. All the employees we dealt with were friendly and helpful and did good work.

We had a great experience and outcome!

Areas Of Satisfaction

Areas Of Satisfaction - Considerable consideration was made to accomodating us living in the house during the construction, with minal impact to the rest of the house.

Recognized Excellence

Recognized Excellence - Maggie was great working through the design and product selection, Mark was also great during the build process.

Additional Comments

Additional Comments - Overall we really love the renovation which was completed, and the quality of all the work, we have been really enjoying using the new spaces.

Our experience exceeded our expectations and was very smooth throughout.

Areas Of Satisfaction

Areas Of Satisfaction - The execution of the design, the quality of the craftsmanship, the professionalism and quality of service from everybody met my expectations. The overall product went above and beyond in all aspects.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone for their exceptional service. Sydney's design was exceptional and she realized our dream space. She put our dream into a real space. Bryan made sure things ran smoothly and there weren't any hiccups. Grant provided everyday ease for sharing the space and the project.

Remodeling Concerns

Remodeling Concerns - They tried their best to work with our budget, so that was great. They were flexible when we wanted some budget saving options. We were concerned about the length of project time, and they worked efficiently and quickly with the time they had. We were nervous about the structure of our old home, but they did everything they could to make us feel secure about the remodeling.

Lead Source(s)

Lead Source(s) - I initially called Pioneer Craftsmen because of word of mouth from trusted friends and who were very positive about them.

Why You Chose Us

Why You Chose Us - I chose to work with Pioneer Craftsmen because of their reputation, and we had a good relationship from the start with Brad.

Additional Comments

Additional Comments - They are exceptional. I would work with them again and recommend them to anyone. It was a great value.