I've had the best renovation experience ever with Pioneer Craftsmen Ltd.
We did our first project with Pioneer 20 years ago and have gone onto work with them for several more since. Why? because we found company that operates with integrity and honesty. The staff, is congenial, polite and responsive making for a successful project and a wonderful experience.
I have nothing but the highest praise for the professionalism and workmanship of the Pioneer Craftsmen crew. I had used their services many years ago so I knew I was dealing with an exceptional company. Under Jamie’s leadership, his highly skilled tradesmen, and Jennifer’s valuable assistance in designing and helping me choose the materials and products for my new kitchen renovation, I now have a truly amazing and functional kitchen.
They did quality work and we have used them more than once. They are great.
The entire team was great to work with. From the beginning of the process to substantial completion. Everyone was professional, courteous timely and ensured that the job was done right.
Polite, on time, communicative
They were great to work with. We felt like they really listened to us and met all of our needs throughout the entire process.
They were professional and organized.
I am very glad I chose Pioneer for my home renovation projects!
Yes, I would recommend Pioneer. While the cost was higher than expected the quality of their work was outstanding.
We have used Pioneer twice and were extremely happy both times. Everyone was a great help through the entire process and we were always kept In the loop. Even the sub contractors had the same customer first mindset
We were very satisfied with the entire process, and love the renovations done to our house.
Quality of work, personnel, communication, follow-up,all outstanding
I felt like I was important to them and that all my thoughts/concerns were paid attention to. I felt listened to.
We have referred many of our friends to Pioneer always highlighting the high quality of the design aesthetic, the workmanship and the customer service.
This was our second experience with Pioneer and I would definitely call on them again if I had another project to do. It all went very smoothly and looks great. I'm really pleased.
We looked at the resale market and couldn't find anything that offered location, value and the esthetics we were after. Instead, we decided to reinvest in our existing home of 15 years because we love the location and completely modernize it. It was a large project spanning 3 1/2 months. The team at Pioneer Craftsmen delivered our vision and actively contributed to making it even better than we had imagined. We have fallen in love with our home all over again. I would highly recommend Pioneer Craftsmen. The details matter to them!
Pioneer Craftsmen Ltd was exceptional to work with. They stayed on budget, finished on time, provided superior design, craftsmanship and assistance through the whole process. At first we thought the cost seemed high but after getting two other quotes we realized they were in the same range. What really surprised us was that when the work was being done, all the little extras, or quality grade accents, where included. We were blown away. Pioneer Craftsmen Ltd exceeded our expectation and we highly recommend them.
We were very pleased with Pioneer. We felt they were polite, respectful and we trusted them in our home. Their work was excellent. There were minor issues causing a delay in our project, but they worked really hard at getting back on track. I would highly recommend them and I would use them again.
I was most impressed when Paul presented us with 3 options of floor plans before we had even signed on with them. In the planning and suggestions of fixtures there was evidence of minimizing excess expense. Jenn was very helpful with choosing fixtures, colours, patterns etc.-quickly honed in on my “taste” and suggested accordingly; Mike was great-communicated daily, kept things on track, was highly skilled and just this addalways cleaned up. The trades were all polite and efficient Kevin(plumber)in particular spent a great deal of time making sure everything was “just so”. George was in and out overseeing and helping as necessary. All done in a timely manner except for one add-on detail midway through project. Would definitely recommend the Pioneer family for renovations
Jamie, George, Mike and the others from Pioneer were amazing to work with. They are very professional in their approach. They are aware of all current building codes and will make sure your home is safe. They will also be honest with your design ideas and will offer advice if requested to make it look better - we asked - they offered - we were glad we asked. I would highly recommend Pioneer Craftsmen. They truly are current day craftsmen.
We repeatedly and consistently use Pioneer for all our renovation needs. They have always been courteous, worked around our schedule and needs, been efficient, and done beautiful and quality work in our home on time. We recommend them all the time and so do our friends!!
This was the second time we relied on Pioneer Craftsmen to complete a renovation project at our home, which is a testament to the quality of their work. We would not hesitate to trust their craftsmanship for any future projects.
Areas Of Satisfaction - We were very satisfied with the project from start to finish. They were very professional and friendly. Everyone kept us in the loop and adapted to our busy family.
Remodeling Concerns - The only real concern was the mess and keeping our boys and dog out of it. But they cleaned up everyday and made sure stuff was safe and secure at the end if the day for our boys and Zoe.
Why You Chose Us - They seemed professional and provided good quality design and products.
Additional Comments - Big thanks to Paul, Brian and Lee. They made everything go pretty much seamlessly. Thanks to Paul for all the design help. Big, big thanks to Lee who was there everyday making sure everything was done well and on time. Also, Zoe our "big scary watch" dog would like to say thanks for all the attention she received. She already misses everyone
Areas For Improvement - Exceeded in every regard
Areas Of Satisfaction - Thank you for such professional service. We couldn't be happier!
Recognized Excellence - Mike Sullivan made us feel secure and was flexible about our family situation
Lead Source(s) - Word of mouth
Additional Comments - Thank you so much for running a reliable and professional business. We could not be happier with our result!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pioneer Craftsmen Ltd as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys