I feel bad for anyone not knowing the proper ways of building and getting screwed even more from Permian Homes.
Customer service was horrible and rude. House was pushed back 4 months and still.wasnt complete when we moved in
Graded my back yard poorly and water floods my back door. Permian refuses to accept accountability for this issue and it affects my home value. Counseling in a lawsuit may be sought.
We have had a great relationship with every member of the Permian Homes team. This is our forever home and we could not have been more pleased with the building process.
We would NEVER EVER refer Permian Homes to another human being! The largest investment we will EVER make in our lifetime has been compromised by the sheer neglect and lack of ownership from this company. I will be preparing a very thorough review with the Better Business Bureau as well. If I could give a negative star review I would.
Permian Homes answered all of my questions in a fast timely manner throughout the building process of my home.
I haven’t had any work done at our home. We were never contacted about our 1 year walkthrough. I’m not sure why I’m getting this survey
Great home love it, only issue I have had is when having issues with something they would not show up to fix it. My walk in shower door fell off the slide and I fixed it my self. Sent in reports that my doors were not sealing correctly and air was coming in the house because of this and nothing ever happened. House is great customer service and warranty work sucks. My one year is up on the house so I guess it will be out of pocket for me to fix.
I love my Permian Home.
Still having issues with the work that was requested.
Building a home is stressful and I really had the stress piled on during our purchase with Permian Homes. At first it was great, the sales associate and design center manager were very responsive, but when it came to the actual building of our home, the communication was extremely lacking. It was disappointing that I had to go through the sales agent to address any concerns, no one wants a middle man, and I felt sorry that she even had to be that person. We went through 4 superintendents and 3 sales associates throughout the process and you can image how hard that was, we even had new ones the week we were closing. Fortunately, our 4th and final superintendent, Lynny, was great. I wish we would have had him the whole time and maybe this review would be much, much better. Don't expect to get any personalized attention, but then again, that probably comes with the territory of building with a mass subdivison builder. Also, the president is the most unfriendly man I have met, he truly doesn't care about his customers and only wants to close the deal. In the end, closing items were not complete and we wanted to extend closing to feel comfortable with the purchase; we were literally told "he (Greg Ferrell, president) would be pissed" and when items such as insulation ripped from the ceiling were not fixed, I personally heard him say "No, we can't" when we wanted to extend closing. I know everything won't be perfect, and I didn't expect that. However, the personnel fell flat and the lack of communication was non-existent.
Much higher quality than seen in other home builder companies in the area, especially with standard options. The only issue I had was that sometimes communication was not good between them, the title, and the lender.
High quality within a reasonable price!! I feel like they are my friend.
Overall, excellent experience. Just a few small details continued to fall through the cracks, but they will be addressed.
Loved the upgrade options and opportunity to alter an existing floorplan of choice. Not to mention the lot size option was amazing!
Not at this time.
The build process was smooth and we were actually able to move in a little bit early. We had some cosmetic issues that needed to be addressed when we moved in, but those were taken care of in a timely manner. The Permian Homes staff are all extremely helpful and always courteous when coming into our home. Although their base prices seem a bit higher than some of the other builders in the area, you get a long more in their standard home than comes from the other builders.
Areas Of Satisfaction - I was most satisfied with our build and the effective communication with us.
We love our house, and feel that we got what we paid for. It's outstanding customer service, and high quality.
Areas Of Satisfaction - I'm satisfied with everything, including communication, customer service, and the quality of the house.
I enjoyed working with Permian Homes from the first meeting until closing. Very professional Andy courteous staff.
I didn't expect to find this level of home for a reasonable price. The ability to customize, greatly added to my first home experience. I would highly recommend working with Perian Homes.
The quality of the material was good but it was built in a hurry. They closed on the house before fixing the cosmetic problems.
Areas Of Satisfaction - The builders are hard workers and good at communicating and handling any issues that arose. Permian Homes uses quality material.
Additional Comments - Brendan worked very hard to have our home completed in a certain time frame and went above and beyond to make sure that we were satisfied.
They have done a great job. They met my expectations, and were very professional and courteous. They have gone above and beyond and I couldn't be happier.
Areas Of Satisfaction - I am most satisfied with just the overall communication. They walked me through my paperwork and through the entire process they were with me step by step. What really blew me away was at the last inspection, the blue tape inspection, everyone showed up and helped out with the inspection.
Additional Comments - They did a beautiful job. If I have another home built, I will be going back to Permian Homes.
I think that Betenbough is one of the most amazing company's I have ever had the experience of working with, from the engraved bible we received to the office staff being so inviting every time we walked in, we never felt anything less than at home. Our home is beautiful and we couldn't be happier!
I really liked my installer, Carlos. He was confident in his work and knowledgeable.
I hired a local decorator to assist me with a home remodel in 2008 and she was OK. I had no idea that Kohler did these services but I am extremely pleased with the results that Tracey produced for me on my master bathroom remodel. The whole process was amazing and she is very talented. It produced a... more
If you want quality, professional service with timely work, call Fresh Coats because they deliver. Its refreshing in today's day and age to have this quality of work accomplished for such a reasonable price. Support our veterans!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Permian Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys