Still having issues with the work that was requested.
Building a home is stressful and I really had the stress piled on during our purchase with Permian Homes. At first it was great, the sales associate and design center manager were very responsive, but when it came to the actual building of our home, the communication was extremely lacking. It was disappointing that I had to go through the sales agent to address any concerns, no one wants a middle man, and I felt sorry that she even had to be that person. We went through 4 superintendents and 3 sales associates throughout the process and you can image how hard that was, we even had new ones the week we were closing. Fortunately, our 4th and final superintendent, Lynny, was great. I wish we would have had him the whole time and maybe this review would be much, much better. Don't expect to get any personalized attention, but then again, that probably comes with the territory of building with a mass subdivison builder. Also, the president is the most unfriendly man I have met, he truly doesn't care about his customers and only wants to close the deal. In the end, closing items were not complete and we wanted to extend closing to feel comfortable with the purchase; we were literally told "he (Greg Ferrell, president) would be pissed" and when items such as insulation ripped from the ceiling were not fixed, I personally heard him say "No, we can't" when we wanted to extend closing. I know everything won't be perfect, and I didn't expect that. However, the personnel fell flat and the lack of communication was non-existent.
Much higher quality than seen in other home builder companies in the area, especially with standard options. The only issue I had was that sometimes communication was not good between them, the title, and the lender.
I feel bad for anyone not knowing the proper ways of building and getting screwed even more from Permian Homes.
We have had a great relationship with every member of the Permian Homes team. This is our forever home and we could not have been more pleased with the building process.
Permian Homes answered all of my questions in a fast timely manner throughout the building process of my home.
High quality within a reasonable price!! I feel like they are my friend.
Overall, excellent experience. Just a few small details continued to fall through the cracks, but they will be addressed.
Loved the upgrade options and opportunity to alter an existing floorplan of choice. Not to mention the lot size option was amazing!
Not at this time.
The build process was smooth and we were actually able to move in a little bit early. We had some cosmetic issues that needed to be addressed when we moved in, but those were taken care of in a timely manner. The Permian Homes staff are all extremely helpful and always courteous when coming into our home. Although their base prices seem a bit higher than some of the other builders in the area, you get a long more in their standard home than comes from the other builders.
I was most satisfied with our build and the effective communication with us.
We love our house, and feel that we got what we paid for. It's outstanding customer service, and high quality.
I'm satisfied with everything, including communication, customer service, and the quality of the house.
I enjoyed working with Permian Homes from the first meeting until closing. Very professional Andy courteous staff.
I love my Permian Home.
I didn't expect to find this level of home for a reasonable price. The ability to customize, greatly added to my first home experience. I would highly recommend working with Perian Homes.
The quality of the material was good but it was built in a hurry. They closed on the house before fixing the cosmetic problems.
The builders are hard workers and good at communicating and handling any issues that arose. Permian Homes uses quality material.
Brendan worked very hard to have our home completed in a certain time frame and went above and beyond to make sure that we were satisfied.
They have done a great job. They met my expectations, and were very professional and courteous. They have gone above and beyond and I couldn't be happier.
I am most satisfied with just the overall communication. They walked me through my paperwork and through the entire process they were with me step by step. What really blew me away was at the last inspection, the blue tape inspection, everyone showed up and helped out with the inspection.
They did a beautiful job. If I have another home built, I will be going back to Permian Homes.
Very happy with all the people at Permian Homes , wish they would have offered a wood burning fireplace like we were told when we signed the builder's contract--- NOT everyone likes a gas burning fireplace oh well but we had a very nice one built after owning the home I still don't understand why they left that money on the table liability and energy efficiency issues I guess, I have only been in the home one month had one issue and it was resolved the same day will see how things go the farther into the year warranty we get wish y'all would send out a survey then also--over all extremely happen with the quality of the home and the people at Permian Homes would like to single out one person Building superintendent Brendon Davie job well done a great person to work with while building a home thanks for all your help.
I like the neighborhood but I would have to warn people to stay on top of Permian throughout the process.
A good selection is available, but not so many that it becomes overwhelming. We especially like that every home has grass!
The timeframe for building a new home was workable. The ability to semi-customize was great. And the ability to have a lot that actually had a decent sized back yard was a huge benefit. We were also particularly satisfied in the fact that Permian uses solid 2x4's in construction and build roof trusses on site.
Overall, Permian Homes was a great builder to work with and we are so happy with how beautiful our home turned out! They have different floor plans to meet every family's needs and large lots to choose from. They have great design options and a great variety to choose from that you really feel you are customizing your home exactly for your family. We really felt we designed the perfect home for our family and are in love with how it turned out! Everyone was great to work with from start to finish and (thankfully) we did not have any major issues that we ran into. As with anything, it would be your due diligence to keep close track of details and be diligent with any follow-up that needs to be done, especially with such a major purchase. Our build process overall went smoothly and we would highly recommend working with Permian Homes to design your home!
I was dissatisfied with a small detail of the shelving (the supports) throughout our home. Permian Homes (David Cook, specifically) came out and spoke to us and was interested in my feedback and wanting to help us resolve the issue. Through his direction, they fixed this detail throughout our home and I am so happy with how they fixed it. It was a small detail to anyone else, but the fact that the President took the time to come out and help us resolve this issue showed what excellent customer service Permian Homes has throughout. Thank you!
We first drove by Daybreak Estates in Midland and almost immediately fell in love with the community. There was something that stood out about the Permian Homes community more than any of the other communities in the surrounding area. It peaked our interest so we visited the model home and was warmly greeted by Shelley. We loved all the details we saw in the model home as well as the lot sizes available, and felt none of the other builders offered the same quality that Permian Homes did. We decided pretty quickly that Permian Homes would be the builder of our first home, and we love how beautiful our home turned out!
We were so pleased with Permian Homes. The quality of our new home is outstanding. They were professional and courteous throughout the home building process felt like they truly value their customers. Any issues we had were resolved quickly and professionally.
Overall, my experience with Betenbough has been great! My wife and I love our home. Betenbough employees have done a great job throughout the entire process meeting our needs. We have and will definitely recommend Betenbough to our friends.
The guy who came out to help was soooooo excited and eager. His ethic was on point. The others in the office had no reflection of same. Too bad
I do feel they need two handles for the faucets.
I was satisfied with the job that was done. The work was well done. Overall very satisfied.
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