In response to Covid-19 both store locations are closed and all consults are done by appointment only.
Recognized Excellence - I dealt quite a bit with Bradley and Kyla and both were very helpful and always available.
Additional Comments - The installation crews also did a very good job working very efficiently.
Smooth process from start to finish with team-coordinated communication app that was amazing! The team kept us informed every step. Wonderful customer service and superb final product!
Recognized Excellence - Stephan and Jeff worked hard and kept us informed. Thank you Shaun and Bradley for your oversight. Kyla's training was great! Jamie was always there to close the loop on any outstanding items! Complete team approach without any weak links!
Favorite Part of Project - Seeing our dream come true and being lit at night is amazing
Seth and his team were absolutely fantastic installing our pool and coordinating the travertine coping installation. Was a super quick install, thoroughly recommend. Shaun was great with communication through the basecamp app too. I wasn't the easiest customer, kept changing things up on them, but they handled all expertly. Would highly recommend.
Favorite Part of Project - Love the lights! And the travertine coping really sets the whole thing off
Additional Comments - Parrot Bay really stepped up with a warranty issue that came up suddenly. The whole team worked hard to have all their work done as quickly as possible so we could have the next contractors in for cement, pavers, fencing and landscaping. Completed this fire drill in 5 weeks!!
Favorite Part of Project - the lifting of the shell into the ground
Absolutely. The quality of pools they sell (the River Pool) is excellent. I watched the video from River Pools to see how the installation was done. The installers followed that to a tee. Did exactly what the manufacturer recommended. My husband is very picky and he is quite pleased with the pool and the installation. I would definitely recommend Parrot Bay to anyone. They were neat and picked up any debris after each visit, so the yard stayed nice considering what was going on.
Schedule - We actually were done a bit ahead of schedule. That pleased me very much.
Favorite Part of Project - Being able to use the pool this season!
Favorite Part of Project - It turned out beautiful and we love it. Getting the job done was great.
One of the most knowledgeable and professional service providers we have experienced.
Additional Comments - You deliver what was promised, work your tails off, and keep your customers informed. Your level headed professionalism combined with integrity in all that you do is beyond reproach. I have a world class pool, and more importantly new friends. Thanks guys!
Favorite Part of Project - My favorite aspect is that the pool is fiberglass.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Parrot Bay Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys