WOULD NEVER RECOMMEND THIS COMPANY! They lied to us from the beginning, guaranteeing we would not need a retaining wall and then changed their mind after we signed all the paperwork and they had our money. Then, they continued to have no respect for our initial budget and offered zero assistance leaving us on our own to figure out how to remedy the need for the retaining wall or leveling the yard. Once we spent a massive amount of additional money leveling the yard, they placed the pool where they thought it should go without confirming that it was in fact where we wanted it placed, and then gave us attitude when we questioned the placement. Their communication through the entire project was terrible. Since we can't give zero stars, I would have justified giving them 1 star because my kids have really enjoyed playing in the pool, however now that we found a MASSIVE CRACK in the bottom of the pool less than a year after initial install, THIS COMPANY DESERVES ZERO STARS!

Recognized Excellence

Recognized Excellence - I dealt quite a bit with Bradley and Kyla and both were very helpful and always available.

Additional Comments

Additional Comments - The installation crews also did a very good job working very efficiently.

Smooth process from start to finish with team-coordinated communication app that was amazing! The team kept us informed every step. Wonderful customer service and superb final product!

Recognized Excellence

Recognized Excellence - Stephan and Jeff worked hard and kept us informed. Thank you Shaun and Bradley for your oversight. Kyla's training was great! Jamie was always there to close the loop on any outstanding items! Complete team approach without any weak links!

Favorite Part of Project

Favorite Part of Project - Seeing our dream come true and being lit at night is amazing

Fantastic customer service.

Communication

Communication - Kept in constant communication. Couldn't have asked for anything more.

Recognized Excellence

Recognized Excellence - Jamie patiently worked with us for over a year until we found out house. Fantastic customer service.

Seth and his team were absolutely fantastic installing our pool and coordinating the travertine coping installation. Was a super quick install, thoroughly recommend. Shaun was great with communication through the basecamp app too. I wasn't the easiest customer, kept changing things up on them, but they handled all expertly. Would highly recommend.

Favorite Part of Project

Favorite Part of Project - Love the lights! And the travertine coping really sets the whole thing off

Additional Comments

Additional Comments - Parrot Bay really stepped up with a warranty issue that came up suddenly. The whole team worked hard to have all their work done as quickly as possible so we could have the next contractors in for cement, pavers, fencing and landscaping. Completed this fire drill in 5 weeks!!

Favorite Part of Project

Favorite Part of Project - Having an in ground pool!

Additional Comments

Additional Comments - Over all it was a great experience. Glad we decided on it.

Favorite Part of Project

Favorite Part of Project - the lifting of the shell into the ground

Absolutely. The quality of pools they sell (the River Pool) is excellent. I watched the video from River Pools to see how the installation was done. The installers followed that to a tee. Did exactly what the manufacturer recommended. My husband is very picky and he is quite pleased with the pool and the installation. I would definitely recommend Parrot Bay to anyone. They were neat and picked up any debris after each visit, so the yard stayed nice considering what was going on.

Schedule

Schedule - We actually were done a bit ahead of schedule. That pleased me very much.

Favorite Part of Project

Favorite Part of Project - Being able to use the pool this season!

Favorite Part of Project

Favorite Part of Project - It turned out beautiful and we love it. Getting the job done was great.

One of the most knowledgeable and professional service providers we have experienced.

Additional Comments

Additional Comments - You deliver what was promised, work your tails off, and keep your customers informed. Your level headed professionalism combined with integrity in all that you do is beyond reproach. I have a world class pool, and more importantly new friends. Thanks guys!

Favorite Part of Project

Favorite Part of Project - My favorite aspect is that the pool is fiberglass.