Having gone through many prior renovation projects, PBS is extremely organized and professional.
I also hope this comes up to a 4 at the end of the project. I received an excellent referral from owner in my building and was very happy when Mario arranged for me to see the final output of Apt 1101.
At the moment, I am very satisfied with PBS Contractors and the detail of the scope and planning to get to the start of the renovation.
When you decide to build or renovate, you should turn to - PBS. Why? PBS utilizes a highly professional talented team’s knowledge and experience to truly match the client’s wishes.
I loved meeting our salesperson John and our decorator Bebe, they care greatly about their clients
After a great deal of effort on all of our parts. We appreciate the time spent on this stage of the process.
When you are working with novices, as you knew we were, you need to make it clear exactly what the homeowner needs to do within a specific time frame in order for the project to move forward in a timely fashion.And if there are major choices that need to be made, PBS needs to provide relevant information as to each option (such as pros & cons and cost of each option) in a timely fashion so that a decision can be made.
Hard to rate PBS since we are only at the beginning of the process and work won't actually begin until May 2018.Disappointed that the work wasn't done last summer due to a number of factors. We felt that PBS dropped the ball early on and failed to move the project forward.But everyone we have dealt with has been professional and courteous, and we appreciate the amount of time that has been spent to get us to this point. We have high hopes for the completed project.
It was a difficult job and a lot of complicated logistics. They worked out pretty well.
David Mitton and Zach Santos did a great job. Zach was the site manager/supervisor and David Mitton was the prime contact.
David, Zach and our decorator/designer Beatrice Becos.
Very experienced, organized and professional staff. A pleasure to work with. Highly recommend
It's rare to find contractors who are as reliable, efficient and professional as PBS. Due to our busy schedule we needed to work with a company who we could depend on and PBS is that company. After being away from Naples for 3 months we returned to what felt like walking into heaven. Phase 1 of our renovation went exceptionally well and every day there was a supervisor on site. Mario, Mike and Guido all played a big role in bringing the project together and they continually gave us good advice in addition to being delightful to work with.PBS are the epitome of a concierge contractor company and we have already started discussing phase 2. The feedback from our building staff about PBS was very positive too.
They did an outstanding job.
Great company, great people and great product.
Good quality work and good people to work with.
Once problems were noted PBS addressed the issue with subcontractors timely.
Good quality work and good people to work with.
Good quality work.
David Minton and Rob Lowman
The salesman was excellent!
My experience with PBS Contractors has been seamless so far. I am a part time Naples resident, so much of my involvement has been done remotely. One of the main reasons I hired PBS was because of their attentiveness, responsiveness and ease of communication. Managing the project from another state, all these qualities were extremely important to me. The design team, the customer service team and the project manager have all made me very excited about our upcoming renovation!! I cannot wait to see the end results. I have no doubt it will be beautifully done.
I was most satisfied with their follow up and staying on top of the project.
We are repeat customers.
I highly recommend PBS Contractors! The final product even exceeded our expectations.
PBS has been the easy part. I will say that we did not anticipate the changes that our property management has gone through. Also, Hurricane Irma did damage to our building and property that we are still feeling the affects from. Thankfully we have Michael there to attend board meetings on our behalf as Florida is not our permanent residence.
PBS has been consisantly been there for us...overseeing our project’s complete renovation during some trying times post Irma. We had mildew & asbestos removal, delayed receipt of hurricane graded windows, etc. they handled all issues on our behalf with great professionalism and a claiming effect to us. We are very excited as we near our completion date.
The issues we had more having had more to do with the Board. It had nothing to do with the contractor. I do not have anything bad to say about PBS Contractors.
I was most satisfied with the communication. He listened to what we wanted. He effectively communicated with any and all aspects of the job. They have open communication.
I would like to recognize Michael Gordall and Tommy Cox.
After the hurricane I had heard so many horror stories of bad contractors and terrible work.. PBS was superior to work with, always communicating with me, sending pictures, updating as needed. They were reliable and honest and thorough. I worked with MIke Brunoli and would have to give him very high marks, he was fair, honest and reliable.. all things you need in a project manager for a big project.
OUr project ran into some pricing issues as the city licensing changed mid way thru the project. Mike gave me several options on how we could handle it. I felt comfortable that he knew what he was doing and could handle it.
Mike Brunoli... excellent to work with, always responded quickly and honestly He made a nightmare of a project seem very smooth to me..
PBS has done amazing work for us and would definitely use them in the future!!
Mike Brunoli was great to work with!! He sees a project through from start to finish and everywhere in between.
There was no "salesperson" involved. Mike Brunoli, as project manager, has been outstanding as the lead representative of PBS. He is professional, attentive, and a Red Sox fan. What more could you ask for?
I was extremely satisfied with the workmanship.
I’m totally satisfied.
Bart ZinoMike Brunoli
Never fell short.
Ann and Brent have been wonderful to work with, the job site was kept neat and everyone stayed on task.
We saw PBS and the projects they were working on in Marco with the shopping center.
Service and customer satisfaction are a core values at PBS and it shows.
Communication, empathy, effort, and quality work.
Long standing relationship.
I would recommend PBS without hesitation
Mario and the entire team have been great. They have taken great care to understand Eva’s needs and to work without disturbing her medical care in our home.
I would recommend PBS without hesitation
Thank you PBS!
Customer service - a truly professional and caring group of people. I would recommend PBS without hesitation.
The entire team was fabulous. Very happy with the outcome and very grateful for the help provided.
Previously worked together.
In 2017, we completed our second renovation with PBS. In both cases our satisfaction with quality and cooperative spirit is exceptional.
The owner responded immediately to concerns we had at the start of the project and made the appropriate adjustments. Since then we have been very pleased with the PBS team of project manager and supervisor working with us. We have a collaborative team effort in making decisions about materials and schedule.
Friends and neighbors had used PBS and been happy with the experience.
Yes. When they provided an estimate for contractual purposes they included specification from an architect which they knew they weren't going to utilize so they were understated. They need to be more transparent about the situation.
I would like to recognize David Minton for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PBS Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys