I would conditionally recommend PBS, based on my experience with 4 project managers and the resulting confusion and lack of continuity. I would praise PBS for the way they managed the situation and for their integrity and ethics.

Very Reliable

Strong team, knowledgeable, efficient, timely, offers options, responsive, transparent and eager to serve.

Totally professional team

PBS provided necessary assurances All the way through

PBS has done a wonderful job each time they have done work on our businesses. Their employees are always on time, professional and work hard to get the job done in a timely manner. We highly recommend PBS for any construction needs.

I would recommend PBS Contractors to friends and associates.

PBS went above and beyond from the beginning to the end of my project.

The PBS team pays incredible attention to detail and excels at communication and leadership.

Luke Pfeiffer inherited our job after someone relocated. At first, I must admit, we were a little concerned about how things would work. We could not be happier! Luke is a perfect fit for us. We think that he is great. He excels at communication and is very detailed oriented. We feel very comfortable being away from our job. We have every confidence in him. Everyone should be so well taken care of!

From the very first meeting, we could not have been happier with our decision to interview PBS for the extensive remodeling project we were intending on doing. Andy and Bart showed up at our door. They listened intently to our wants and desires. They offered suggestions and enhancements to our pre-conceived notions of what we were wanting. They walked our house with us room by room, took notes, made suggestions, and made us feel as though they completely understood the final results we were looking for.

Very disappointed in the speed of project.. we are left in the lurch as our condo was not completed on time and know we have to wait until April to start back working again…
We were told prior to starting that “we’ve never been late in completing a project”. I guess we are the first!
We set our closing date for approx a month after promised finish date…we were forced to move out of current condo and into remodeled one prior to many things being finished..
Temp. Sink in kitchen, no countertops, missing doors on bathrooms and showers, trim not finished, For our first week after move we had 3-4 contractors working in our newly , semi- remodeled condo… zero fun!!!!

PBS Contractors consistently provided updates throughout my project and recommendations while keeping my project goals in mind.

PBS have professional team members I would be happy to recommend to other organizations.

At this point I believe an honest response to survey would be counter productive. My priority is to get it done right and finish as soon as possible.
There will be time for feedback once the project is finished if still interested.

We had a superb experience with PBS and Mike Brunoli in particular. From start to finish, we were amazed at how professional, helpful and effective they were. And they completed everything on time and within the budget we requested. First rate!

PBS never matched their words to performance

Additional Comments

Additional Comments - When you decide to build or renovate, you should turn to - PBS. Why? PBS utilizes a highly professional talented team’s knowledge and experience to truly match the client’s wishes.

Communication has been excellent so far through out the process. PBS has answered all questions and concerns we have had, and we look forward to the finished product.

Very professional, but hard to tell at this point. Project has not started

Great people and very organized process of project tracking

PBS Contractors are good.

high quality work, timely results, and fair pricing

Additional Comments

Additional Comments - There was no "salesperson" involved. Mike Brunoli, as project manager, has been outstanding as the lead representative of PBS. He is professional, attentive, and a Red Sox fan. What more could you ask for?

So far, the customer service has been excellent. It is still quite early in the process

Professional & Organized

Professional & Organized - Having gone through many prior renovation projects, PBS is extremely organized and professional.

Likely To Recommend

Likely To Recommend - I also hope this comes up to a 4 at the end of the project. I received an excellent referral from owner in my building and was very happy when Mario arranged for me to see the final output of Apt 1101.

Customer Suggestion

Customer Suggestion - At the moment, I am very satisfied with PBS Contractors and the detail of the scope and planning to get to the start of the renovation.

The Project Manager was attentive. He addressed all and any issues we had. They did an awesome job on everything.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - OUr project ran into some pricing issues as the city licensing changed mid way thru the project. Mike gave me several options on how we could handle it. I felt comfortable that he knew what he was doing and could handle it.

Recognized Excellence

Recognized Excellence - Mike Brunoli... excellent to work with, always responded quickly and honestly He made a nightmare of a project seem very smooth to me..

Yes I would but with the proviso that constant supervision must be maintained

Areas Of Satisfaction

Areas Of Satisfaction - I loved meeting our salesperson John and our decorator Bebe, they care greatly about their clients

Scope Of Work

Scope Of Work - After a great deal of effort on all of our parts. We appreciate the time spent on this stage of the process.

Customer Suggestion

Customer Suggestion - When you are working with novices, as you knew we were, you need to make it clear exactly what the homeowner needs to do within a specific time frame in order for the project to move forward in a timely fashion.And if there are major choices that need to be made, PBS needs to provide relevant information as to each option (such as pros & cons and cost of each option) in a timely fashion so that a decision can be made.

Additional Comments

Additional Comments - Hard to rate PBS since we are only at the beginning of the process and work won't actually begin until May 2018.Disappointed that the work wasn't done last summer due to a number of factors. We felt that PBS dropped the ball early on and failed to move the project forward.But everyone we have dealt with has been professional and courteous, and we appreciate the amount of time that has been spent to get us to this point. We have high hopes for the completed project.

It was a difficult job and a lot of complicated logistics. They worked out pretty well.

Areas Of Satisfaction

Areas Of Satisfaction - David Mitton and Zach Santos did a great job. Zach was the site manager/supervisor and David Mitton was the prime contact.

Recognized Excellence

Recognized Excellence - David, Zach and our decorator/designer Beatrice Becos.

Good quality work and good people to work with.

Problem Resolution

Problem Resolution - Once problems were noted PBS addressed the issue with subcontractors timely.

Likely To Recommend

Likely To Recommend - Good quality work and good people to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Good quality work.

Recognized Excellence

Recognized Excellence - David Minton and Rob Lowman

Areas Of Satisfaction

Areas Of Satisfaction - The salesman was excellent!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their follow up and staying on top of the project.

Lead Source

Lead Source - We are repeat customers.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their responsiveness & professionalism

Recognized Excellence

Recognized Excellence - I would recognize Brent Hernendaz and Ann Cemar for their exceptional service.

I highly recommend PBS Contractors! The final product even exceeded our expectations.

Additional Comments

Additional Comments - PBS has been the easy part. I will say that we did not anticipate the changes that our property management has gone through. Also, Hurricane Irma did damage to our building and property that we are still feeling the affects from. Thankfully we have Michael there to attend board meetings on our behalf as Florida is not our permanent residence.

Additional Comments

Additional Comments - PBS has been consisantly been there for us...overseeing our project’s complete renovation during some trying times post Irma. We had mildew & asbestos removal, delayed receipt of hurricane graded windows, etc. they handled all issues on our behalf with great professionalism and a claiming effect to us. We are very excited as we near our completion date.

Areas For Improvement

Areas For Improvement - The issues we had more having had more to do with the Board. It had nothing to do with the contractor. I do not have anything bad to say about PBS Contractors.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication. He listened to what we wanted. He effectively communicated with any and all aspects of the job. They have open communication.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael Gordall and Tommy Cox.

Areas Of Satisfaction

Areas Of Satisfaction - PBS has done amazing work for us and would definitely use them in the future!!

Recognized Excellence

Recognized Excellence - Mike Brunoli was great to work with!! He sees a project through from start to finish and everywhere in between.

I was extremely satisfied with the workmanship.

Any Changes?

Any Changes? - I’m totally satisfied.

Recognized Excellence

Recognized Excellence - Bart ZinoMike Brunoli

Areas For Improvement

Areas For Improvement - Never fell short.

Areas Of Satisfaction

Areas Of Satisfaction - Ann and Brent have been wonderful to work with, the job site was kept neat and everyone stayed on task.

Lead Source

Lead Source - We saw PBS and the projects they were working on in Marco with the shopping center.

Service and customer satisfaction are a core values at PBS and it shows.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, empathy, effort, and quality work.

Lead Source

Lead Source - Long standing relationship.

I would recommend PBS without hesitation

Sales Attentiveness

Sales Attentiveness - Always

Concern For Needs

Concern For Needs - Mario and the entire team have been great. They have taken great care to understand Eva’s needs and to work without disturbing her medical care in our home.

Likely To Recommend

Likely To Recommend - I would recommend PBS without hesitation

Additional Comments

Additional Comments - Thank you PBS!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service - a truly professional and caring group of people. I would recommend PBS without hesitation.

Recognized Excellence

Recognized Excellence - The entire team was fabulous. Very happy with the outcome and very grateful for the help provided.

Lead Source

Lead Source - Previously worked together.

Recognized Excellence

Recognized Excellence - Michael Brunoli

Additional Comments

Additional Comments - In 2017, we completed our second renovation with PBS. In both cases our satisfaction with quality and cooperative spirit is exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The owner responded immediately to concerns we had at the start of the project and made the appropriate adjustments. Since then we have been very pleased with the PBS team of project manager and supervisor working with us. We have a collaborative team effort in making decisions about materials and schedule.

Lead Source

Lead Source - Friends and neighbors had used PBS and been happy with the experience.

Customer Suggestion

Customer Suggestion - Yes. When they provided an estimate for contractual purposes they included specification from an architect which they knew they weren't going to utilize so they were understated. They need to be more transparent about the situation.

Recognized Excellence

Recognized Excellence - I would like to recognize David Minton for his exceptional service.

Howard and Mike are exceptionally professional individuals. We are very happy that they have been assigned to our remodeling project.

They are great and they did a quality job.

Punchlist

Punchlist - We haven't finished the punch list yet and we would like to get the completed.

Areas For Improvement

Areas For Improvement - The outstanding punch list is the only thing they have fell short of my expectation on.

Areas Of Satisfaction

Areas Of Satisfaction - They are great builders.

Lead Source

Lead Source - Another dentist I know used them.

Additional Comments

Additional Comments - Anne and Brent are awesome.

Sales Knowledge

Sales Knowledge - Our interaction was with Mike Brunoli.

Recognized Excellence

Recognized Excellence - Overall, Mike Brunoli and Tom Cox were easy to work with and responded to our needs.

Additional Comments

Additional Comments - We feel the overall design, construction and finish work was excellent. PBS understood what we wanted to do with our home and were able to accomplish it. The construction was completed in the time frame that was given to us.

Customer Suggestion

Customer Suggestion - Focus more attention up front on the specific details of the various project components and write them out more definitively so customer and PBS don't have misunderstandings on work to be done, and PBS team members don't have to ask customer about what he wants.

Additional Comments

Additional Comments - Could be better transfer of information regarding both the scope and project details between Bart and his project supervisor / team.

Recognized Excellence

Recognized Excellence - Bart Zino

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their ability to resolve unforeseen conditions.

I am very satisfied.