Recognized Excellence - We would like to recognize Will Weir, our project manager, for his exceptional service! We would also like to recognize Jeff Lewis & Justin Kiblin; they did a good job handling our warranty issues!
Additional Comments - They stand behind their product! We are very pleased with the work that was done! We've already recommended them to people; one of our recommendations is building a home right next to ours!
PBC has always been very responsive with us and great communicators. Their use of co-construct software was great to keep us in touch with them and their vendors. We really appreciated their design team and the Project Manager, who guaranteed us that they "wouldn't allow us to make a design mistake." Their guidance was, in fact, crucial and brilliant all along the way. We benefited greatly from working with them. The quality of the build has been outstanding.
Construction Quality - Our house feels solid, strong. Great attention to details. They have high standards and it shows.
Additional Comments - This was our first experience building a custom home. In addition we lived 6 hours away and voice hit. We really had to trust PBC with the design build process and they earned our trust. Grateful that we chose them.
Communication - The communication has been fantastic. They are a very responsive company.
Easier Than Expected - Love the use of the co-construct software. Between that and regular communication with the project manager, I always felt that I had a good handle on where we were in the project and where costs were going.
Recognized Excellence - John Jarvis as our original point of contact. He made the interview process easy and he provided a steady hand. Kate Eames was our project manager and she handled the lead role of construction on our house with great care. She was detail oriented and a pleasure to work with.
Provided a nice home at a good value
Additional Comments - I called several builders at the start of our effort to build and some said our budget didn't work and another said bring him my plans. I needed someone to walk me through design in parallel with the budget. When I called PBC Jarvis showed up the next day and climbed a ladder to meet me where I was on my roof. We found our partner that day!
Recognized Excellence - John Jarvis was impressive, he is so passionate about his job! It showed how much he genuinely cared by how much he got in between the cracks with us on many details.
I can’t even express the attention to detail PBC has. You read about all the great reviews, but until you are actually walking through your home and see every little thing they made perfect it’s hard to truly put into words. I am in the customer service industry and when it comes to customer service PBC is at the top of the list. Thank you for an incredible home PBC team!
Additional Comments - We couldn’t believe how easy the PBC team made the whole process. I can’t imagine ever building a home with anyone else. To say Dan was incredible would be an understatement. Even after we have moved in Justin, Russell, and the other members of the PBC team go above and beyond for us. The quality and the pride all of the workers take in their trades truly shows when the home is completed. Very thankful we got to take on this journey with the PBC team!
Construction Quality - Wonderful quality!! Love it.
Additional Comments - We feel so fortunate to have Bill as our project manager. He did an amazing job walking us through the process as first time home builders. Thank you Bill, and PBC for making a dream come true! The Porters
PBC is not truthful and hard to work with.
My experience with PBC has been all good. Anytime there was an issue that I had, they addressed it quickly and fairly. We still have not done the walkthrough at the end of the year but I am sure there will be no problems in doing that because there have not been any problems so far. I am very positive with PBC, they have done a wonderful job.
Additional Comments - They were terrific!
They are quality builders with a quality process. It was really easy and they were a pleasure to work with.
We had an excellent experience with PBC. Our team was amazing and very attentive.
Loved every minute of the process
Additional Comments - I would do it all over again, with PBC!
At this point in our experience, we would not recommend PBC to anyone. We were expecting a higher quality product with a more hands-on approach. We feel like we could have gotten a similar home for less money in the other sections of River Lights.
Overall I would not. In their Introduction package they said from planning house to finished house built would be 7-9 months. Being our third time building a house we knew that wasn’t going to happen. It took 9 months from our first meeting to start the building process. Then it took another 11 months to complete. Even with Hurricane I would give them a pass of 1 month. Their were 10 plus mistakes made delaying project due to poor and lack of project management. The project manager kept the house unsafe, dirty & unlocked at times. During an electrical walkthrough I took a fall flat on my face over an air tank that even another PBC employee said shouldn’t have been there. We were all bunched in a corner and when I turned I fell over it & shattered my IPad in my hands . I had pain in my right leg and trouble getting up from sitting and 2 yrs later still. Had xrays and Physical therapy. There should have been a safety cone there and also in LR floor outlet area. I blame our Project Manager who was obviously unqualified for this job.
Any Changes? - From day one, they were here to help with every aspect of the job, including the driveway and tearing down a wall. They have been nothing but great and I would change nothing about my home.
Additional Comments - I was satisfied with everything, from the design to the warranty work. They have been top notch and went above and beyond what we expected.
The design and planning of our home was spectacular. Our design is amazing and PBC leads all other builders in gorgeous and distinctive design.
Problem Resolution - Larry Lopopolo is incredible. He continues to be the answer for all problems.
Additional Comments - We had a very positive experience with all PBC staff involved in our build and at PBC HQ. PBC continues to be wonderful to work with.
Professional & Organized - Worked with Jon and Chrissy who were extremely professional and responsive
Budget - They were always very conscious of our budget and would come up with alternative ideas that were in our budget
Construction Quality - Top notch
Communication - Jon always responded immediately to our calls or emails, even to this day
Value - W truly love our second home and couldn’t be more pleased
Additional Comments - We were nervous about building while we were in New York and not being able to see the progress on a weekly basis but we got pictures every week and phone calls to discuss what had been accomplished during the week. When we did come in Jon always set aside whatever time we requested . We truly could not have been more pleased with the service, attention to detail and the outcome. Thank you for a wonderful experience.
We are so pleased that we selected PBC Design +Build to build our home. The workmanship is excellent and we could not be more pleased with our project lead, John Henry. Even though we were in Houston Texas, Jon kept us informed and updated while he successfully managed the build in Calabash NC.
Additional Comments - Will, our project manager and the whole team at PBC design were great, they were always there to answer questions and help in any way possible to make our build go very smoothly. Thank you so much!
Easier Than Expected - Having have had a great experience with PBC in the past, we were expecting to have another great experience. We did... PBC will always receive our highest recommendation.
Recognized Excellence - Special thanks to Kate Eames, our Project Manager and "point person" for her professionalism, persistence w/contractors, patience and guidance while juggling multiple projects. We feel it is important to note that we enjoyed working with everyone at all levels of PBC Design + Build.
Additional Comments - Both Beth and I feel that any evaluation of PBC would be incomplete without mentioning the invaluable role played by Dave Spetrino. His vision, advice, and calm... "Keep Breathing"... set a tone of confidence and trust that guides the entire enterprise.
We know a lot more about other builders since living in Compass Pointe and no way would we have used anyone else but PBC.
Easier Than Expected - Dave Spetrino was very helpful, flexible and professional in the design of our 4 story townhouse.
Additional Comments - We absolutely loved working with every team member we were assigned! Thank you PBC for building a great home for us.
Construction Quality - Quality and workmanship is excellent
Communication - Their use of the Co-Construct software made communication very easy. At the same time there was always a record of all communications.
Quality design, materials and workmanship are strong suits that we tell our friends about.
Additional Comments - Excellent experience, Dave and Kate were great and easy to work with. Design staff was a added touch and greatly appreciated. Co-Construct was awesome. Definitely use us as a reference.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PBC Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys