Too much inaccurate information. We have as one example a new tub that has been used once.. we discovered cracks in two opposing corners and requested a new tub as a warranty item... we were told a repairman would come to repair the cracks.... That's how you treat a home at $750K plus??

It was first class all the way.

Additional Comments

Additional Comments - It was first class all around. They build a great product. They have been very communicative throughout the whole process. I always knew what was going on.

Recognized Excellence

Recognized Excellence - I would like to recognize John, Jan and Justin for their exceptional service.

Additional Comments

Additional Comments - If we were to ever build again, it would be PBC hands down, no questions asked.

Additional Comments

Additional Comments - We couldn’t believe how easy the PBC team made the whole process. I can’t imagine ever building a home with anyone else. To say Dan was incredible would be an understatement. Even after we have moved in Justin, Russell, and the other members of the PBC team go above and beyond for us. The quality and the pride all of the workers take in their trades truly shows when the home is completed. Very thankful we got to take on this journey with the PBC team!

My realtor told me when we first looked at their townhomes that PBC was a trusted, quality builder. They have proven her right, and if I were to ever build again, I would seek out PBC.

Even with a townhouse, PBC was so accommodating with any changes or upgrades I requested. Whole experience was fun and all the staff a pleasure to work with. I would recommend PBC to anyone looking to build.

The transaction with PBC has been a disaster almost from the start. I was lied to, ignored or spoken to in a condescending manner on many occasions. This behavior is from the top on down. The issues before and after closing are too many to expand upon, and my neighbors describe very similar experiences. One of the owners even sent me a termination agreement (terminating the sale of the condo) because he didn't want to stand behind something his own agent handwrote into the contract. During the walk through the day of closing, I decided to put everything behind me and make the end of the transaction pleasant. I wish I had known the additional difficulties I would encounter. There was more condescending behavior during the walk through, but I chose to look beyond and forward to moving in. The trim and door paint is defective, modifications were made after the contract was signed, and after closing, without notification or consent. Among the most egregious acts was the air conditioning subcontractor who was sent by PBC to show up at my door with a compressor on a hand-truck, and tell me they were replacing the compressor currently in place. My answer was, "No", and I have since asked on three separate occasions for an explanation in writing. No response. PBC also sent the subcontractor who handles their shelving installation (closets, pantries, etc.) and they removed portions of the shelving that render a closet almost useless (they also foolishly installed a panel in that same closet, so between cutting the shelving and the way the door swings again means the closet is useless - and this is in the room they call Suite 2). PBC also built a closet in a bedroom that is not deep enough for hangers (they had shelving and a hanging rail for hangers installed, so we know it should be deep enough). Their response to this was that the closet was built to specs and I have the drawings. Absolutely pathetic. PBC uses an app called CoConstruct - they refused to communicate outside the app and, until almost the end of the transaction, refused to include my realtor in the communication via the app. All of that communication will eventually go away, as will many of the issues brought to their attention. How convenient PBC.

These are enormous egos and I would highly recommend moving along to another builder - one who is ethical and expects the same from those who represent the company.

PBC Design + Build recently finished building our dream home in Airlie @ Wrightsville Sound, and we couldn't be more impressed. The two things that stand out the most about this builder are their excellent communication and their attention to detail. From day one we had regular meetings and updates, starting with our first design meeting with Dave and his team, all the way through construction and working with Ryan, Kelsey, Chris and the rest of the team. They answered every question and kept us informed as things progressed. We have built several homes in the past, and as a realtor I have worked with numerous builders over the years, and I can honestly say this project has been a pleasure. The quality is unsurpassed, and I highly recommend PBC to anyone considering building.

We had a very bad experience during our last build. PBC was much more communicative, informative and responsive, resulting in an enjoyable and satisfying building experience. Absolutely and w/o reservation recommended PBC!

Fortunately my build went smoothly since I lived out of state during the whole process. PBC sent weekly updates and Casey was always available for my many questions and concerns.

The entire building experience with PBC was a pleasure—much easier than in the past.

Additional Comments

Additional Comments - Very pleased with the PBC team and the overall experience

Building a home is a unique experience. PBC made it easy for us. From the contracting process to the warranty process, the team was responsive and professional.

Kevin was the best ever. Without him, we would have been tempted to look at other builders. The change out in our project managers and designers was unsettling, but Kevin bridged the gap as best as possible. We were surprised that the owner(s) had almost no contact with us during the build process.

Recognized Excellence

Recognized Excellence - We would like to recognize Will Weir, our project manager, for his exceptional service! We would also like to recognize Jeff Lewis & Justin Kiblin; they did a good job handling our warranty issues!

Additional Comments

Additional Comments - They stand behind their product! We are very pleased with the work that was done! We've already recommended them to people; one of our recommendations is building a home right next to ours!

PBC has always been very responsive with us and great communicators. Their use of co-construct software was great to keep us in touch with them and their vendors. We really appreciated their design team and the Project Manager, who guaranteed us that they "wouldn't allow us to make a design mistake." Their guidance was, in fact, crucial and brilliant all along the way. We benefited greatly from working with them. The quality of the build has been outstanding.

Construction Quality

Construction Quality - Our house feels solid, strong. Great attention to details. They have high standards and it shows.

Additional Comments

Additional Comments - This was our first experience building a custom home. In addition we lived 6 hours away and voice hit. We really had to trust PBC with the design build process and they earned our trust. Grateful that we chose them.

Communication

Communication - The communication has been fantastic. They are a very responsive company.

Easier Than Expected

Easier Than Expected - Love the use of the co-construct software. Between that and regular communication with the project manager, I always felt that I had a good handle on where we were in the project and where costs were going.

Recognized Excellence

Recognized Excellence - John Jarvis as our original point of contact. He made the interview process easy and he provided a steady hand. Kate Eames was our project manager and she handled the lead role of construction on our house with great care. She was detail oriented and a pleasure to work with.

Provided a nice home at a good value

Additional Comments

Additional Comments - I called several builders at the start of our effort to build and some said our budget didn't work and another said bring him my plans. I needed someone to walk me through design in parallel with the budget. When I called PBC Jarvis showed up the next day and climbed a ladder to meet me where I was on my roof. We found our partner that day!

Recognized Excellence

Recognized Excellence - John Jarvis was impressive, he is so passionate about his job! It showed how much he genuinely cared by how much he got in between the cracks with us on many details.

Construction Quality

Construction Quality - Wonderful quality!! Love it.

Additional Comments

Additional Comments - We feel so fortunate to have Bill as our project manager. He did an amazing job walking us through the process as first time home builders. Thank you Bill, and PBC for making a dream come true! The Porters

PBC is not truthful and hard to work with.

My experience with PBC has been all good. Anytime there was an issue that I had, they addressed it quickly and fairly. We still have not done the walkthrough at the end of the year but I am sure there will be no problems in doing that because there have not been any problems so far. I am very positive with PBC, they have done a wonderful job.

Additional Comments

Additional Comments - They were terrific!

They are quality builders with a quality process. It was really easy and they were a pleasure to work with.

Loved every minute of the process

Additional Comments

Additional Comments - I would do it all over again, with PBC!

At this point in our experience, we would not recommend PBC to anyone. We were expecting a higher quality product with a more hands-on approach. We feel like we could have gotten a similar home for less money in the other sections of River Lights.

Recognized Excellence

Recognized Excellence - Dan Spann turned the experience from a normal build to an exceptional build.

Overall I would not. In their Introduction package they said from planning house to finished house built would be 7-9 months. Being our third time building a house we knew that wasn’t going to happen. It took 9 months from our first meeting to start the building process. Then it took another 11 months to complete. Even with Hurricane I would give them a pass of 1 month. Their were 10 plus mistakes made delaying project due to poor and lack of project management. The project manager kept the house unsafe, dirty & unlocked at times. During an electrical walkthrough I took a fall flat on my face over an air tank that even another PBC employee said shouldn’t have been there. We were all bunched in a corner and when I turned I fell over it & shattered my IPad in my hands . I had pain in my right leg and trouble getting up from sitting and 2 yrs later still. Had xrays and Physical therapy. There should have been a safety cone there and also in LR floor outlet area. I blame our Project Manager who was obviously unqualified for this job.

Any Changes?

Any Changes? - From day one, they were here to help with every aspect of the job, including the driveway and tearing down a wall. They have been nothing but great and I would change nothing about my home.

Additional Comments

Additional Comments - I was satisfied with everything, from the design to the warranty work. They have been top notch and went above and beyond what we expected.