At this point in our experience, we would not recommend PBC to anyone. We were expecting a higher quality product with a more hands-on approach. We feel like we could have gotten a similar home for less money in the other sections of River Lights.
They're an excellent builder. Quality craftsmanship throughout our new home. A good team of people.
Construction Quality - Our house feels solid, strong. Great attention to details. They have high standards and it shows.
Additional Comments - This was our first experience building a custom home. In addition we lived 6 hours away and voice hit. We really had to trust PBC with the design build process and they earned our trust. Grateful that we chose them.
Additional Comments - I called several builders at the start of our effort to build and some said our budget didn't work and another said bring him my plans. I needed someone to walk me through design in parallel with the budget. When I called PBC Jarvis showed up the next day and climbed a ladder to meet me where I was on my roof. We found our partner that day!
Overall I would not. In their Introduction package they said from planning house to finished house built would be 7-9 months. Being our third time building a house we knew that wasn’t going to happen. It took 9 months from our first meeting to start the building process. Then it took another 11 months to complete. Even with Hurricane I would give them a pass of 1 month. Their were 10 plus mistakes made delaying project due to poor and lack of project management. The project manager kept the house unsafe, dirty & unlocked at times. During an electrical walkthrough I took a fall flat on my face over an air tank that even another PBC employee said shouldn’t have been there. We were all bunched in a corner and when I turned I fell over it & shattered my IPad in my hands . I had pain in my right leg and trouble getting up from sitting and 2 yrs later still. Had xrays and Physical therapy. There should have been a safety cone there and also in LR floor outlet area. I blame our Project Manager who was obviously unqualified for this job.
Any Changes? - From day one, they were here to help with every aspect of the job, including the driveway and tearing down a wall. They have been nothing but great and I would change nothing about my home.
Additional Comments - I was satisfied with everything, from the design to the warranty work. They have been top notch and went above and beyond what we expected.
The design and planning of our home was spectacular. Our design is amazing and PBC leads all other builders in gorgeous and distinctive design.
Problem Resolution - Larry Lopopolo is incredible. He continues to be the answer for all problems.
Additional Comments - We had a very positive experience with all PBC staff involved in our build and at PBC HQ. PBC continues to be wonderful to work with.
They do good quality work.
They are honest, responsive, upfront, and reasonable!
Additional Comments - They were terrific!
Professional & Organized - Worked with Jon and Chrissy who were extremely professional and responsive
Budget - They were always very conscious of our budget and would come up with alternative ideas that were in our budget
Construction Quality - Top notch
Communication - Jon always responded immediately to our calls or emails, even to this day
Value - W truly love our second home and couldn’t be more pleased
Additional Comments - We were nervous about building while we were in New York and not being able to see the progress on a weekly basis but we got pictures every week and phone calls to discuss what had been accomplished during the week. When we did come in Jon always set aside whatever time we requested . We truly could not have been more pleased with the service, attention to detail and the outcome. Thank you for a wonderful experience.
They did an excellent job. I love the house.
We are so pleased that we selected PBC Design +Build to build our home. The workmanship is excellent and we could not be more pleased with our project lead, John Henry. Even though we were in Houston Texas, Jon kept us informed and updated while he successfully managed the build in Calabash NC.
We can NOT recommend PBC strongly ENOUGH! They ALL went above & beyond!
Additional Comments - I would do it all over again, with PBC!
Additional Comments - Will, our project manager and the whole team at PBC design were great, they were always there to answer questions and help in any way possible to make our build go very smoothly. Thank you so much!
Easier Than Expected - Having have had a great experience with PBC in the past, we were expecting to have another great experience. We did... PBC will always receive our highest recommendation.
Recognized Excellence - Special thanks to Kate Eames, our Project Manager and "point person" for her professionalism, persistence w/contractors, patience and guidance while juggling multiple projects. We feel it is important to note that we enjoyed working with everyone at all levels of PBC Design + Build.
Additional Comments - Both Beth and I feel that any evaluation of PBC would be incomplete without mentioning the invaluable role played by Dave Spetrino. His vision, advice, and calm... "Keep Breathing"... set a tone of confidence and trust that guides the entire enterprise.
We know a lot more about other builders since living in Compass Pointe and no way would we have used anyone else but PBC.
Easier Than Expected - Dave Spetrino was very helpful, flexible and professional in the design of our 4 story townhouse.
Additional Comments - We absolutely loved working with every team member we were assigned! Thank you PBC for building a great home for us.
Construction Quality - Quality and workmanship is excellent
Communication - Their use of the Co-Construct software made communication very easy. At the same time there was always a record of all communications.
Quality design, materials and workmanship are strong suits that we tell our friends about.
Additional Comments - Excellent experience, Dave and Kate were great and easy to work with. Design staff was a added touch and greatly appreciated. Co-Construct was awesome. Definitely use us as a reference.
Areas Of Satisfaction - We designed and built a unique style of residence and PBC was able to deliver on our vision to create a stunning example of a home worthy of Southern Living magazine. Friends have been overwhelmed with the results and we are very happy with the people, process and expertise of PBC.
Additional Comments - Throughout the design and building process, Jon Henry was great to work with and his knowledge and expertise are excellent. Jon’s dedication to getting every detail right, in the home owner’s eyes, ensures that the end result is exactly what you hoped for. It was a pleasure to work with such professional people that really care about the quality of their work. Thanks, Patrick & Diane Young
We are very satisfied with out home. It is exactly what we wanted.
Areas Of Satisfaction - The team at PBC are remarkable. It is a collection of people who are at the top of their game and play well together to the benefit of the customer. In addition, their subs and suppliers also meet the PBC standards to deliver a quality home.
Additional Comments - This was the first house we have built. We felt completely supported throughout the entire process. We were very involved in the design process which started from a clean sheet of paper. PBC recommended our architect, Channing Glover, who was truly the right person for us. Our design project manager at PBC, John Jarvis, was a trusted ally, and we never felt rushed, moving the design along until we had what we wanted. Then the PBC designer, Chrissy Bonney, helped us find just the right finishes and kept us within our budget. Our construction project manager obsessed over the details (perhaps even more than we did) and kept the house moving until it was completed. Steve did an excellent job not just in managing the build, but in communicating with us as to schedule, questions and concerns. PBC promised us a great house, and then they delivered an even better one.
Recognized Excellence - I would like to recognize Chrissy Bonney, John Jarvis, and Steve Scharf for their exceptional service. Those three were awesome.
Additional Comments - PBC did a good job understanding what we wanted and how we wanted the house to come out. They delivered exactly that.
Areas For Improvement - PBC has been wonderful to work with in every respect for building a custom home!
Areas Of Satisfaction - Dave & Kyle were so patient w/ us, esp'y in the beginning of the project, they brought the design home. Dave demonstrated a tremendous sense of generosity & fair play on the project as a whole, but esp'y w/ the master bath sky light & vaulted ceiling. Kyle set our mind at ease w/ change order for our back porch, then thoroughly & patiently drove all the details to closure.Angela was a joy to work w/. She followed up & worked issues behind the scenes saving us anguish. Becky was flexible w/ payments (when $ had to moved around) & patient/understanding w/ my security concerns. Chrissy & Sebastian were so amazing, it's clear they genuinely cared. Chrissy's guidance & support was top shelf, not only was she incredibly creative, thorough & patient, she was fun & a total blast to work w/. It's hard to put into words how grateful we are having Sebastian as our project mgr. He was always cheerful, always patient, always followed up, always thorough & drove issues/concerns to closure. If Sebastian didn't have the answer, he found it.Plantation was very fair flexible on change orders.We like all the the Plantation peeps, they make us feel like we're part of their family.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PBC Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys