VERY likely to recommend.

NEDC team clearly communicates, always on time for meetings and other commitments, and is responsive to any questions that I have. A pleasure to work with. I highly recommend NEDC.

Problem Resolution

Problem Resolution - NEDC always goes above and beyond to solve problems large and small and does it in a way that puts their clients at ease.

Value

Value - If I could give NEDC10 stars I would!

Understanding Scope Of Work

Understanding Scope Of Work - SketchUp model and Enscape rendering were very valuable, much easier to think through spaces and usability. Having only the plans or sketches along the way would have made it much harder to understand the scope of work.

Overall Experience

Overall Experience - Overall the design experience was great. Drew was very good at listening and understanding the functional elements and aesthetic we were going for and made great recommendations and offered valuable suggestions or considerations as we made decisions. He was able to balance the fact that we had strong opinions on some things that we needed less help with and that there were things we had no idea about and needed more help. He helped us understand budget tradeoffs with the design so we could make informed decisions.

Mission Statement

Mission Statement - NEDC has a very human approach to building homes. They care as much about the people they are helping as they do the details of the design or construction of the house.

Additional Comments

Additional Comments - The quality of the work is very high. We are really happy with the overall design and the work done. The warranty responses have been excellent.

Additional Comments

Additional Comments - We thought it was a good process and are really excited about our completed space!

Areas Of Satisfaction

Areas Of Satisfaction - The work was exceptional and the quality is great. It was awesome to work with the same people throughout the process so there wasn't any issues when we went from design to construction.

Warranty Work

Warranty Work - The teams that came in were so respectful of our house and did quality work

Mission Statement

Mission Statement - Our house is a wonderful place to live. I used to love going to hotels and experiencing their beautiful bathrooms and now I just love the ones in our house

Areas Of Satisfaction

Areas Of Satisfaction - Aaron, our final contractor is exceptional, a true asset to the company. Dave, the owner also stepped in at the end and ensured that the project was on target to wrap up without any additional delays. The end result is beautiful.

Great communications and stand by their work

They do very high quality work and take care of everything. They also operate with a lot of integrity and trustworthiness. When something doesn't go to plan, they take care of it. They do everything they can to make sure you are happy and satisfied with the work and that you are setup to enjoy it for a long time. This is hard to find in the construction business and is what sets NEDC apart, in my opinion.

Additional Comments

Additional Comments - I can't imagine another design and build firm that is as professional, reliable and talented as NEDC. The team is very personable, passionate and just plain nice. And the end result is outstanding. Our entire family (pets included) is extremely satisfied, now and for the future, with what they created for us.

I would definitely recommend overall but I would also answer honestly to questions like, "were there unforeseen incidents along the way", "was the project completed on time", etc. and those answers would not always be favorable to nedc.

They did amazing work to our house. We trusted them with three phases of renovation for our house and they delivered top-notch work every time. We don't have anything left to renovate, but who knows, maybe we will move at some point and call them again.

Mission Statement

Mission Statement - We had some ideas, and they helped us out our vision on paper using their expertise. We were thrilled with the work that they delivered.

The overall experience was great and the finished product is top notch. Their craftsmanship has exceeded expectations in many areas.
There were a few challenges throughout the project mainly surrounding communication, but they were ultimately resolved. We were always confident that things would be done as promised. We hope to work with NEDC again in the future!

We undertook a major remodeling project with NEDC. We are overall very pleased with the outcome. We built our house 38 years ago and had one major remodeling 7 years later and one renovation 10 years ago. In addition, we had contractors to replace the roof, paint house, replace HVAC equipment, etc. The quality of the work performed by NEDC and its subcontractors was of high quality. We are particularly pleased with NEDC's stated vision and philosophy of taking ownership of problems and finding ways to amicably resolve them. We would definitely recommend NEDC to our friends looking to remodel their house.

Communication

Communication - Great communication on the timelines and next steps. Really appreciated being flexible with scheduling.

Additional Comments

Additional Comments - NEDC has been a great fit for us so far in the process. In addition to us getting to an exciting design, we always had a lot of fun when working with Drew and the rest of the team.

I will absolutely recommend New England Design & Construction to friends and family. They are punctual, sincere, thorough, friendly and honest. I have never worked with contractors who have been so professional and good at their job.

NEDC has been great to work with. Great ideas, very responsive, very professional.

At this point, we have worked only with our designer Joe Wood. He has a good sense of design and spatial layout.

Construction Quality

Construction Quality - This is where you excel. Quality of the work is outstanding.

Mission Statement

Mission Statement - Maybe this story is a bit much, but it's true. Shortly after it was done, I was chopping some tomatoes on the counter in front of the window. The light was coming in in such a way that the whole room was bright and fresh. I was taken for a moment about how different it all was now, how it was literally the kitchen I've always wanted in my nearly 50 years. I actually got a little teared-up at that thought from happiness.

Additional Comments

Additional Comments - did a great job and we are very happy with the finished project

Mission Statement

Mission Statement - New England Design & Construction was incredibly responsive to the needs of our family. They created a functional and beautiful space!

Referrals

Referrals - We have already referred people.

Better Service

Better Service - We can't really think of a way that you could improve your service, keep it up!

NECD did a great job on the renovations of two apartments for us in the South End. In fact, we liked the designs, and we loved the final products!

We really couldn’t have asked for a better experience from start to finish. Both the process and the result were outstanding. We are very happy with NEDC and would recommend them to anyone looking for a high quality renovation.

The end result was great, and we had an excellent crew working with us the whole time.

Mission Statement

Mission Statement - My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.

Additional Comments

Additional Comments - Ryan Hayes, the project manager, has been wonderful.

Recognized Excellence

Recognized Excellence - Ryan Hayes

Favorite Home Feature

Favorite Home Feature - The kitchen. I wouldn’t change anything about the design.

Recognized Excellence

Recognized Excellence - Aaron Newell was terrific; great project manager.

Additional Comments

Additional Comments - The addition came out terrific, we are very satisfied. Aaron went above and beyond.

Mission Statement

Mission Statement - The rendering is a joy to see! We love it and look forward to seeing it made real...

Functional & Aesthetic

Functional & Aesthetic - Jamaal and Joe were so in tune with what we had in mind. They made many suggestions we didn’t even realize we wanted till we saw them (and then realized they were exactly right!).

Floor Plan

Floor Plan - They managed to fit two bathrooms upstairs in an elegant and functional way, which we didn’t think was possible.

Communication

Communication - Great about regular communication.

Understanding Scope Of Work

Understanding Scope Of Work - Wonderfully detailed scope of work.

Recognized Excellence

Recognized Excellence - Josh, Gary, Gustavo and Linda

Areas Of Satisfaction

Areas Of Satisfaction - The communication was excellent the whole time.

Recognized Excellence

Recognized Excellence - Ryan Hayes did a wonderful job and was accessible and responsive at all times.

Thank YOU GRADY and NEDC (particularly Gustavo and Gary!) for working with me on my kitchen. I am very happy with how everything turned out, and I enjoy cooking and just being in the kitchen so much more. It is much more functional than the way it was before, and I think it looks great too. The light from the sliding glass door is wonderful, and I can’t wait for the weather to warm up a bit so that I can effortlessly make my way out to the patio through the kitchen rather than going through 3 different doors to get there. I think that we’ve achieved the best outcome for the space and I would work with you and NEDC to create it without a moment’s hesitation.

Overall we had a great experience with New England Design and Construction.

Professional & Organized

Professional & Organized - Very professional and organized.

Communication

Communication - Our project manager, designer as well as the company leadership team are very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - All the professional and responsiveness above. Our project manager and designer were very friendly and put a lot of personal touch in the project.

Recognized Excellence

Recognized Excellence - jamaal Siddiqui, Aaron Newell and Gary Brown

Construction Quality

Construction Quality - We are extremely happy with the quality of our renovated space.

Beautiful job, slightly off schedule but that is most likely do to the holidays.

Areas Of Satisfaction

Areas Of Satisfaction - They handled all interactions with city officials and also coordinated with building management very well.

Recognized Excellence

Recognized Excellence - Everyone on the team were very good.

Professional & Organized

Professional & Organized - The team leaders and members of both the design team and construction team were very professional and courteous, easy to work with.

Problem Resolution

Problem Resolution - Ryan was great in resolving problems in a timely matter, no matter how small the problem was,

Recognized Excellence

Recognized Excellence - Both carpenters showed good workmanship and they were extremely thorough with their work.The subcontractor (painter) was very professional.

NEDC design team was a joy to work with. They helped design our dream kitchen!

Professional & Organized

Professional & Organized - What we liked - very professional, everyone is very customer centric, and that senior leaders role model that for the team! That's truly commendable.

Communication

Communication - Overall yes, great bunch of people - good to work with, very accessible, and very committed to their customers

Problem Resolution

Problem Resolution - Yes, very effective - with strong sponsorship from the top

Areas Of Satisfaction

Areas Of Satisfaction - Design for sure! And the desire and willingness for the team to do everything possible to deliver on its customer satisfaction

Recognized Excellence

Recognized Excellence - Jamaal - for his active listening, creative ways to help us unlock ideas, Josh - for stepping in and findings ways to problem solve, Gustavo - for his thorough workmanship

Lead Source

Lead Source - Did work in my building.

Recognized Excellence

Recognized Excellence - Nick, the project manager

Functional & Aesthetic

Functional & Aesthetic - Very accepting of our need to maintain the historic nature of our home. They have been extremely helpful with guiding aesthetic decisions.

Floor Plan

Floor Plan - Helped make the space more open and accessible.

Creative Solutions

Creative Solutions - Had a great idea for the skylights! Responsive to client led ideas too.

Problem Resolution

Problem Resolution - I love having a project manager to ask about any questions along the way as a liaison. I worry a lot less that things will get missed.

Mission Statement

Mission Statement - We are excited to have a beautiful bathroom and a wonderful living space to have friends and family over. We are endlessly passionate about preserving the historic nature of our house and are proud to contribute to the aesthetics and history of our street! We truly appreciate the patience of NEDC as we insisted on so many specific details along the way.

Recognized Excellence

Recognized Excellence - Gustavo was wonderful to have on the job. We appreciate his eye for detail and perfectionist mind!

Overall Experience

Overall Experience - Jamaal was really great and we have a design that we're really excited about. He was really patient and creative. It was a real pleasure working with him.

Areas Of Satisfaction

Areas Of Satisfaction - The work has been beautiful and the staff we worked with really listened to us and incorporated our ideas and concerns into the work.

Recognized Excellence

Recognized Excellence - Aaron and Jamaal were both a pleasure to work with.

Professional & Organized

Professional & Organized - Both Abby and Aaron were always extremely organized and professional. They were both always clear about what the next steps were going to be.

Communication

Communication - Aaron always made sure to let us know who was coming on what days and if the plan changed. He was particularly respectful of ensuring this as he knew at least one of us was often working from home.

Construction Quality

Construction Quality - We couldn't be happier with the materials and workmanship. When an issue with the cabinets arose, everyone made sure that it was resolved and we ended up with a higher quality product than we originally anticipated we would have.

Additional Comments

Additional Comments - Working with Abby was wonderful (and Diana). She understood our vision, style and needs and we couldn't have asked for a smoother process.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.

Recognized Excellence

Recognized Excellence - The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).

Mission Statement

Mission Statement - The designers have really worked with us to entertain many different ideas to get as close to what we want within the constraints of the building, and advising on different things we didn't even know were possible. The resulting designs have been beautiful and we feel very positive we're creating a home we want to live in for many years to come.

have done this already and would continue to do so.

Additional Comments

Additional Comments - the design team is great and worked well with me and in finding options or design items that meet my vision.the contractor at our weekly meetings was great at explaining the time line and what to see next and also open to any changes or additional aspects....

Creative Solutions

Creative Solutions - Abby has been great to work with. She listenss. To our requests makes creative suggestions and then honors our decisions.

Mission Statement

Mission Statement - We started the process with vague ideas that have been turned into a beautiful rendering. We’re very excited and happy about NEDC’s work.

Mission Statement

Mission Statement - We had vision, and New England Design & Construction followed and respected it. It has been seamless.