Better Service - We can't really think of a way that you could improve your service, keep it up!
NECD did a great job on the renovations of two apartments for us in the South End. In fact, we liked the designs, and we loved the final products!
We really couldn’t have asked for a better experience from start to finish. Both the process and the result were outstanding. We are very happy with NEDC and would recommend them to anyone looking for a high quality renovation.
The end result was great, and we had an excellent crew working with us the whole time.
Since we've gone through a separate renovation where we managed the work (i.e. design was separated from the contractor and subs, etc), it was really tough to manage, so having the experience from design to budgeting to the start of the build process with NEDC has been so smooth. We understand there's surprises or changes, etc., and so all of that has been managed really well.
Mission Statement - My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.
Additional Comments - The quality of the work is very high. We are really happy with the overall design and the work done. The warranty responses have been excellent.
Additional Comments - Ryan Hayes, the project manager, has been wonderful.
Recognized Excellence - Ryan Hayes
Favorite Home Feature - The kitchen. I wouldn’t change anything about the design.
Recognized Excellence - Aaron Newell was terrific; great project manager.
Additional Comments - The addition came out terrific, we are very satisfied. Aaron went above and beyond.
Mission Statement - The rendering is a joy to see! We love it and look forward to seeing it made real...
Functional & Aesthetic - Jamaal and Joe were so in tune with what we had in mind. They made many suggestions we didn’t even realize we wanted till we saw them (and then realized they were exactly right!).
Floor Plan - They managed to fit two bathrooms upstairs in an elegant and functional way, which we didn’t think was possible.
Communication - Great about regular communication.
Understanding Scope Of Work - Wonderfully detailed scope of work.
Recognized Excellence - Josh, Gary, Gustavo and Linda
Areas Of Satisfaction - The communication was excellent the whole time.
Recognized Excellence - Ryan Hayes did a wonderful job and was accessible and responsive at all times.
Thank YOU GRADY and NEDC (particularly Gustavo and Gary!) for working with me on my kitchen. I am very happy with how everything turned out, and I enjoy cooking and just being in the kitchen so much more. It is much more functional than the way it was before, and I think it looks great too. The light from the sliding glass door is wonderful, and I can’t wait for the weather to warm up a bit so that I can effortlessly make my way out to the patio through the kitchen rather than going through 3 different doors to get there. I think that we’ve achieved the best outcome for the space and I would work with you and NEDC to create it without a moment’s hesitation.
Overall we had a great experience with New England Design and Construction.
Professional & Organized - Very professional and organized.
Communication - Our project manager, designer as well as the company leadership team are very responsive.
Areas Of Satisfaction - All the professional and responsiveness above. Our project manager and designer were very friendly and put a lot of personal touch in the project.
Recognized Excellence - jamaal Siddiqui, Aaron Newell and Gary Brown
Construction Quality - We are extremely happy with the quality of our renovated space.
Beautiful job, slightly off schedule but that is most likely do to the holidays.
Areas Of Satisfaction - They handled all interactions with city officials and also coordinated with building management very well.
Recognized Excellence - Everyone on the team were very good.
Professional & Organized - The team leaders and members of both the design team and construction team were very professional and courteous, easy to work with.
Problem Resolution - Ryan was great in resolving problems in a timely matter, no matter how small the problem was,
Recognized Excellence - Both carpenters showed good workmanship and they were extremely thorough with their work.The subcontractor (painter) was very professional.
NEDC design team was a joy to work with. They helped design our dream kitchen!
Professional & Organized - What we liked - very professional, everyone is very customer centric, and that senior leaders role model that for the team! That's truly commendable.
Communication - Overall yes, great bunch of people - good to work with, very accessible, and very committed to their customers
Problem Resolution - Yes, very effective - with strong sponsorship from the top
Areas Of Satisfaction - Design for sure! And the desire and willingness for the team to do everything possible to deliver on its customer satisfaction
Recognized Excellence - Jamaal - for his active listening, creative ways to help us unlock ideas, Josh - for stepping in and findings ways to problem solve, Gustavo - for his thorough workmanship
Lead Source - Did work in my building.
Recognized Excellence - Nick, the project manager
Functional & Aesthetic - Very accepting of our need to maintain the historic nature of our home. They have been extremely helpful with guiding aesthetic decisions.
Floor Plan - Helped make the space more open and accessible.
Creative Solutions - Had a great idea for the skylights! Responsive to client led ideas too.
Problem Resolution - I love having a project manager to ask about any questions along the way as a liaison. I worry a lot less that things will get missed.
Mission Statement - We are excited to have a beautiful bathroom and a wonderful living space to have friends and family over. We are endlessly passionate about preserving the historic nature of our house and are proud to contribute to the aesthetics and history of our street! We truly appreciate the patience of NEDC as we insisted on so many specific details along the way.
Recognized Excellence - Gustavo was wonderful to have on the job. We appreciate his eye for detail and perfectionist mind!
Overall Experience - Jamaal was really great and we have a design that we're really excited about. He was really patient and creative. It was a real pleasure working with him.
Areas Of Satisfaction - The work has been beautiful and the staff we worked with really listened to us and incorporated our ideas and concerns into the work.
Recognized Excellence - Aaron and Jamaal were both a pleasure to work with.
Professional & Organized - Both Abby and Aaron were always extremely organized and professional. They were both always clear about what the next steps were going to be.
Communication - Aaron always made sure to let us know who was coming on what days and if the plan changed. He was particularly respectful of ensuring this as he knew at least one of us was often working from home.
Construction Quality - We couldn't be happier with the materials and workmanship. When an issue with the cabinets arose, everyone made sure that it was resolved and we ended up with a higher quality product than we originally anticipated we would have.
Additional Comments - Working with Abby was wonderful (and Diana). She understood our vision, style and needs and we couldn't have asked for a smoother process.
Areas Of Satisfaction - They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.
Recognized Excellence - The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).
Mission Statement - The designers have really worked with us to entertain many different ideas to get as close to what we want within the constraints of the building, and advising on different things we didn't even know were possible. The resulting designs have been beautiful and we feel very positive we're creating a home we want to live in for many years to come.
have done this already and would continue to do so.
Additional Comments - the design team is great and worked well with me and in finding options or design items that meet my vision.the contractor at our weekly meetings was great at explaining the time line and what to see next and also open to any changes or additional aspects....
Creative Solutions - Abby has been great to work with. She listenss. To our requests makes creative suggestions and then honors our decisions.
Mission Statement - We started the process with vague ideas that have been turned into a beautiful rendering. We’re very excited and happy about NEDC’s work.
Mission Statement - We had vision, and New England Design & Construction followed and respected it. It has been seamless.
Mission Statement - As things come together, our new space is beautiful. The materials and colors chosen are exactly what we wanted with neutral colors and an organic feel.
Areas Of Satisfaction - Quality of workmanship
Recognized Excellence - Scott Kelly did a good job with overall general contracting, and Gustavo and Gary did exceptionally high quality work.
Excellent experience! NEDC takes care of every detail along the way. We are in the midst of large renovation and our experience has been wonderful. Would highly recommend.
Mission Statement - Follow up and follow through have been great. The design team presented several different options for our renovation. They really listened to our ideas and hopes for our new spaces and they really captured all of it in the plans. The plans are exactly what we had hoped for and we are excited for the next phase.
Mission Statement - The kitchen is going to be gorgeous. The quality of the cabinets is beautiful and the light coming through both the new skylights and the new french doors is incredible.
Overall Experience - NEDC has great staff and Ryan has been exceptionally helpful.
Recognized Excellence - We would like to recognize Ryan Hayes for his hard work, communication and patience. When he realized that the day laborers hadn't finished the job, he came and finished digging out footings himself. He was always making sure the job site was cleaned up and ready for the next thing...and the inspectors! We can't say enough about how he held our hands through the whole process and worked with us on solutions to the many problems that arose. Even when his attention was clearly divided among multiple projects.
The warranty program is exceptional. It is clear that NEDC stands by their work and that the customer means everything to them. They work hard to build and sustain these relationships by being responsive to our needs and questions. This goes well beyond what our past experiences have been with other builders. Javier has been refreshingly honest, committed to following through, attentive and clearly has a great solid knowledge base when it comes to the work. We have nothing but confidence in the quality of the build because of this.
Creative Solutions - The design firm was always willing to listen to our needs/wants, as well as listen to us when we didn’t want something.
Communication - We are so impressed with the level of responsiveness by our Project Manager, Ryan. He keeps us aware of every detail, always answers our questions and will go out of his way to make sure our home is safe and habitable by our family. And he is always kind and respectful. We are grateful to have him oversee our project.
Trust - The level of detail orientation leaves us with complete faith in the process.
Communication - Incredible communication from Ryan who kept us aware of every step in the process. Josh and Javier were great about checking in and answering questions.
Problem Resolution - This is what sets NEDC above the rest! They are always willing to listen to their clients and address any concerns right away. They stand by their work completely and will fix anything that does not meet our satisfaction entirely. Amazing service!
Mission Statement - The design of our space is not only functional but breathtaking as well. It’s by far the most coveted room in our house! The design time really took the time to listen to our wants and needs and then design a space that met both.
Value - Overall, yes. We think it has been a good value for money experience, especially with the response we have received to any issues that have come up.
Recognized Excellence - Ryan Hayes!! He basically made the construction process bearable when it could have easily become frustrating by addressing concerns, sending us almost daily updates, answering questions and just being a friendly person whom we could go to! We are very grateful for all his hard work! And Josh LaPan for checking in and moving things along when he could! Thank you both!! We also want to say thank you to Ann and Diana who worked really hard to make this space work for our family. We are grateful for the views, a proper place to put our shoes, spaces for progress report writing and jump roping which are not on top of each other, and the ability to just relax together as a family. Thank you!
Favorite Home Feature - We love the window wall!! It's so serene. The desk and mud area have been life changing! What would we change? At this point, nothing. I wish we had done the kitchen at the same time though! :)
Mission Statement - It has been delightful to work with the design team. They have been exceptional at understanding what we are looking for in a home and helping us get to that vision. We love working with them and are super appreciative of all they have done!!
We have been really happy with NEDC from the design phase all the way through warranty follow-ups. We love what they've done with the space and they have been wonderful to work with.
Mission Statement - We're not done yet, but every day that we get closer and imagine how we're going to use the site, our spirits are definitely lifted!
Recognized Excellence - Brad Cashin and Fernanda Michelman were fantastic to work with during our design stage. Josh LaPan and Mike Banville did an excellent job with both the coordination of work as well as communication with us during the construction phase.
Referrals - I have already put NEDC in touch with one friend who is looking to redesign their kitchen. We speak highly of NEDC whenever asked about our renovation process, and will always be willing to refer you.
Mission Statement - Our friends love hanging out in the kitchen you created for us. All the natural light just puts people in a good mood. And as a functional space it has been terrific - we can finally cook together without constantly being in each other's way.
Recognized Excellence - This is my second project with NEDC. I would like to thank David Supple and his team for their understanding and professionalism through difficult and unusual circumstances. I hope to be able to work with them again.
Mission Statement - We are very excited about the new space. The project is moving fast and smoothly.
Areas Of Satisfaction - Great communication with everyone there. They constantly wanted to make sure we were happy with the job.
Referrals - Actually a friend doing renovations is already using NEDC.
Additional Comments - I would like to recognize the project manager Korinne Hadad, she has been phenomenal.
Construction Quality - You all do a beautiful job, and the work speaks for itself.
Areas Of Satisfaction - The craftsmanship of the work is excellent. It was a pleasure watching Gary come up with solutions on how to distribute the weight load in an aesthetically pleasing way. Your work speaks for itself - this was a huge amount of money for us to spend on this project. You ultimately transformed a dark basement into a beautiful living area, filled with light and the design aesthetic that matches the rest of our unique home.
Favorite Home Feature - Love it all!
We are very satisfied. We had great communication throughout the project. They were always accessible and and the quality of work was impeccable. From start to finish, it was just a great job.
Better Service - The service is fantastic!
Mission Statement - The design process was a great experience. Brad, Hilary, David and Jennings offered creating solutions which were inspirational and got us very excited about possibilities we hadn't even considered.
Recognized Excellence - I would like to recognize the whole team, Brad Cashin, David Supple, and Javier.
Favorite Home Feature - The features I like most are the kitchen and bathroom. They make me happy, and I wouldn't change a thing.
Mission Statement - They really listened to how my wife and I use the space, came up with a number of alternatives and were flexible in allowing us to choose the best one for us.
Areas Of Satisfaction - Design, communication, responsiveness, accountability and quality of workmanship
Recognized Excellence - Brad and Hilary for coming up with a great designRyan, Gary and Javier for executing itDavid for being accountable for everything E2E
Due to errors on my project I couldn't honestly recommend them to a friend.
Areas Of Satisfaction - Very high quality
Areas Of Satisfaction - Quality of the work and the professionalism of the staff. Also, the nicest group of people!
Recognized Excellence - Both Daniel and Ryan were excellent as project managers. Gustavo is an extraordinary carpenter whose work we have truly appreciated. Javier is tremendously skilled at the finessing the end phase; he listens carefully, is responsive and works to get things done.
Mission Statement - The staff always listened carefully and respectfully and their post construction follow up has been excellent. The entire process from design through finish details was a pleasure.
Areas Of Satisfaction - The quality of workmanship is very good, especially in the bathroom and the office. The designs were modern and clever without being too edgy or goofy, and coordinate well with older, less modern parts of our house.
Recognized Excellence - We appreciated the work of the entire team, especially Brad Cashin's design that mixed modern elements together with our existing, not entirely modern home. His suggestions of materials and designs were great. We also appreciated Dan and Gary's care at cleaning up and respecting our property and privacy.
Additional Comments - New England Design & Construction is the easiest company to work with and the nicest people. Dan has been great. He makes process easier for me.
Areas Of Satisfaction - The construction implementation was excellent. The carpenters were excellent. Dan, who supervised and worked on site, was superior. Gary, the assistant carpenter, was also outstanding. They could not provide a better service. The subcontractors - especially the plumber - were outstanding. The plumbing for this job was extremely important, and they have a superb team.
Problem Resolution - I would like to recognize David Supple of NEDC for his commitment to doing whatever he could within reasons to ensure customer satisfaction. On the very limited occasions whereby there was an understanding difference between NEDC and I, Dave was very quick to openly discuss the disconnect and to identify an amicable resolution.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of New England Design & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys