The team leaders and members of both the design team and construction team were very professional and courteous, easy to work with.
Ryan was great in resolving problems in a timely matter, no matter how small the problem was,
Both carpenters showed good workmanship and they were extremely thorough with their work.The subcontractor (painter) was very professional.
NEDC design team was a joy to work with. They helped design our dream kitchen!
What we liked - very professional, everyone is very customer centric, and that senior leaders role model that for the team! That's truly commendable.
Overall yes, great bunch of people - good to work with, very accessible, and very committed to their customers
Yes, very effective - with strong sponsorship from the top
Design for sure! And the desire and willingness for the team to do everything possible to deliver on its customer satisfaction
Jamaal - for his active listening, creative ways to help us unlock ideas, Josh - for stepping in and findings ways to problem solve, Gustavo - for his thorough workmanship
Did work in my building.
Nick, the project manager
Very accepting of our need to maintain the historic nature of our home. They have been extremely helpful with guiding aesthetic decisions.
Helped make the space more open and accessible.
Had a great idea for the skylights! Responsive to client led ideas too.
I love having a project manager to ask about any questions along the way as a liaison. I worry a lot less that things will get missed.
We are excited to have a beautiful bathroom and a wonderful living space to have friends and family over. We are endlessly passionate about preserving the historic nature of our house and are proud to contribute to the aesthetics and history of our street! We truly appreciate the patience of NEDC as we insisted on so many specific details along the way.
Gustavo was wonderful to have on the job. We appreciate his eye for detail and perfectionist mind!
Jamaal was really great and we have a design that we're really excited about. He was really patient and creative. It was a real pleasure working with him.
The work has been beautiful and the staff we worked with really listened to us and incorporated our ideas and concerns into the work.
Aaron and Jamaal were both a pleasure to work with.
Both Abby and Aaron were always extremely organized and professional. They were both always clear about what the next steps were going to be.
Aaron always made sure to let us know who was coming on what days and if the plan changed. He was particularly respectful of ensuring this as he knew at least one of us was often working from home.
We couldn't be happier with the materials and workmanship. When an issue with the cabinets arose, everyone made sure that it was resolved and we ended up with a higher quality product than we originally anticipated we would have.
Working with Abby was wonderful (and Diana). She understood our vision, style and needs and we couldn't have asked for a smoother process.
They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.
The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).
The designers have really worked with us to entertain many different ideas to get as close to what we want within the constraints of the building, and advising on different things we didn't even know were possible. The resulting designs have been beautiful and we feel very positive we're creating a home we want to live in for many years to come.
have done this already and would continue to do so.
the design team is great and worked well with me and in finding options or design items that meet my vision.the contractor at our weekly meetings was great at explaining the time line and what to see next and also open to any changes or additional aspects....
We had vision, and New England Design & Construction followed and respected it. It has been seamless.
As things come together, our new space is beautiful. The materials and colors chosen are exactly what we wanted with neutral colors and an organic feel.
Quality of workmanship
Scott Kelly did a good job with overall general contracting, and Gustavo and Gary did exceptionally high quality work.
Excellent experience! NEDC takes care of every detail along the way. We are in the midst of large renovation and our experience has been wonderful. Would highly recommend.
Follow up and follow through have been great. The design team presented several different options for our renovation. They really listened to our ideas and hopes for our new spaces and they really captured all of it in the plans. The plans are exactly what we had hoped for and we are excited for the next phase.
The kitchen is going to be gorgeous. The quality of the cabinets is beautiful and the light coming through both the new skylights and the new french doors is incredible.
The warranty program is exceptional. It is clear that NEDC stands by their work and that the customer means everything to them. They work hard to build and sustain these relationships by being responsive to our needs and questions. This goes well beyond what our past experiences have been with other builders. Javier has been refreshingly honest, committed to following through, attentive and clearly has a great solid knowledge base when it comes to the work. We have nothing but confidence in the quality of the build because of this.
The design firm was always willing to listen to our needs/wants, as well as listen to us when we didn’t want something.
We are so impressed with the level of responsiveness by our Project Manager, Ryan. He keeps us aware of every detail, always answers our questions and will go out of his way to make sure our home is safe and habitable by our family. And he is always kind and respectful. We are grateful to have him oversee our project.
The level of detail orientation leaves us with complete faith in the process.
Incredible communication from Ryan who kept us aware of every step in the process. Josh and Javier were great about checking in and answering questions.
This is what sets NEDC above the rest! They are always willing to listen to their clients and address any concerns right away. They stand by their work completely and will fix anything that does not meet our satisfaction entirely. Amazing service!
The design of our space is not only functional but breathtaking as well. It’s by far the most coveted room in our house! The design time really took the time to listen to our wants and needs and then design a space that met both.
Overall, yes. We think it has been a good value for money experience, especially with the response we have received to any issues that have come up.
Ryan Hayes!! He basically made the construction process bearable when it could have easily become frustrating by addressing concerns, sending us almost daily updates, answering questions and just being a friendly person whom we could go to! We are very grateful for all his hard work! And Josh LaPan for checking in and moving things along when he could! Thank you both!! We also want to say thank you to Ann and Diana who worked really hard to make this space work for our family. We are grateful for the views, a proper place to put our shoes, spaces for progress report writing and jump roping which are not on top of each other, and the ability to just relax together as a family. Thank you!
We love the window wall!! It's so serene. The desk and mud area have been life changing! What would we change? At this point, nothing. I wish we had done the kitchen at the same time though! :)
We have been really happy with NEDC from the design phase all the way through warranty follow-ups. We love what they've done with the space and they have been wonderful to work with.
We're not done yet, but every day that we get closer and imagine how we're going to use the site, our spirits are definitely lifted!
Brad Cashin and Fernanda Michelman were fantastic to work with during our design stage. Josh LaPan and Mike Banville did an excellent job with both the coordination of work as well as communication with us during the construction phase.
I have already put NEDC in touch with one friend who is looking to redesign their kitchen. We speak highly of NEDC whenever asked about our renovation process, and will always be willing to refer you.
Our friends love hanging out in the kitchen you created for us. All the natural light just puts people in a good mood. And as a functional space it has been terrific - we can finally cook together without constantly being in each other's way.
This is my second project with NEDC. I would like to thank David Supple and his team for their understanding and professionalism through difficult and unusual circumstances. I hope to be able to work with them again.
We are very excited about the new space. The project is moving fast and smoothly.
Great communication with everyone there. They constantly wanted to make sure we were happy with the job.
Actually a friend doing renovations is already using NEDC.
I would like to recognize the project manager Korinne Hadad, she has been phenomenal.
We are very satisfied. We had great communication throughout the project. They were always accessible and and the quality of work was impeccable. From start to finish, it was just a great job.
The service is fantastic!
The design process was a great experience. Brad, Hilary, David and Jennings offered creating solutions which were inspirational and got us very excited about possibilities we hadn't even considered.
I would like to recognize the whole team, Brad Cashin, David Supple, and Javier.
The features I like most are the kitchen and bathroom. They make me happy, and I wouldn't change a thing.
They really listened to how my wife and I use the space, came up with a number of alternatives and were flexible in allowing us to choose the best one for us.
Design, communication, responsiveness, accountability and quality of workmanship
Brad and Hilary for coming up with a great designRyan, Gary and Javier for executing itDavid for being accountable for everything E2E
Due to errors on my project I couldn't honestly recommend them to a friend.
Two plus years since our work, we have been extraordinarily happy with their response to any warranty work to be done and have been very satisfied with the results!
Our project supervisor, Ryan Hayes, provided exceptional service.
Very high quality
Quality of the work and the professionalism of the staff. Also, the nicest group of people!
Both Daniel and Ryan were excellent as project managers. Gustavo is an extraordinary carpenter whose work we have truly appreciated. Javier is tremendously skilled at the finessing the end phase; he listens carefully, is responsive and works to get things done.
The staff always listened carefully and respectfully and their post construction follow up has been excellent. The entire process from design through finish details was a pleasure.
Although the project took longer than we thought and their was some minor miscommunication, they designed a beautiful bathroom and executed the design to perfection and we are happy with the finished product.
The quality of workmanship is very good, especially in the bathroom and the office. The designs were modern and clever without being too edgy or goofy, and coordinate well with older, less modern parts of our house.
We appreciated the work of the entire team, especially Brad Cashin's design that mixed modern elements together with our existing, not entirely modern home. His suggestions of materials and designs were great. We also appreciated Dan and Gary's care at cleaning up and respecting our property and privacy.
New England Design & Construction is the easiest company to work with and the nicest people. Dan has been great. He makes process easier for me.
The construction implementation was excellent. The carpenters were excellent. Dan, who supervised and worked on site, was superior. Gary, the assistant carpenter, was also outstanding. They could not provide a better service. The subcontractors - especially the plumber - were outstanding. The plumbing for this job was extremely important, and they have a superb team.
I would like to recognize David Supple of NEDC for his commitment to doing whatever he could within reasons to ensure customer satisfaction. On the very limited occasions whereby there was an understanding difference between NEDC and I, Dave was very quick to openly discuss the disconnect and to identify an amicable resolution.
NEDC has been nothing short of perfect in its service, understanding our needs, and working with us to make our vision a reality. While our actual construction is just starting, NEDC has been there every step of the way and continue to show us the excellent level of service as they did when we started. For those with a family and planning on living at home during the construction, NEDC is the place to go. They have been so understanding, respectful, and attentive in keeping our lives as normal as possible during our remodel and with two small kids that very welcome.
Javier has been great very accessible and great at keeping us informed.
NEDC has been a pleasure to work with throughout the design process. They listened to what I was trying to do, worked to understand what was important to me, and suggested creative solutions to achieve my goals.
The planning process gave us an excellent sense of what the final product would look like, and many useful suggestions were made during the planning stage.
I have been thrilled with all of my interactions. Everyone is professional and, more importantly, nice. Brad was so much fun to design with (ha - that makes it sound like I knew what I was doing!). Ryan has put up with so many stupid questions from us, and he has always been patient. Even my 8 year old daughter says he is a hard worker :)
NEDC went beyond my expectations throughout the renovation. Kara was a great help in picking out items. During the project, appreciated the weekly face-to-face meeting with Mark where I was updated on the progress and what was planned for the coming week. David was wonderful with checking in weekly by phone during the renovation and after it was completed. Mark and David were patient with answering my questions, addressing any concerns, and making sure tasks were completed in a timely manner and to my satisfaction. David was even kind enough to help me out when I accidentally locked myself out and had to get the "spare" keys. Would definitely recommend NEDC to others.
I promise to do this later, I'm a little crazed right now and I want to make sure the review is thoughtful and useful. Thanks for your patience!
We can't really think of a way that you could improve your service, keep it up!
We recently worked with the NEDC. This was our first home owner reconstruction adventure, so we were happy to find a company that could guide us through the whole experience. We were impressed by their professionalism and high quality work. We also appreciated how patient and flexible they were when we made changes on the initial design of ourproject. We had a few unforeseen problems that delayed and increased the cost of our project that were not communicated clearly at the beginning. However those issues were minimal and we are very happy with the finishedwork. The job looks fantastic and flawless! They were also meticulous about the cleaning process. We would absolutely work with them again!
If anyone out there is hesitant about hiring the services of NEDC, don't be. David and his designers, builders, contractors, and office staff are all passionate professionals in what they do. From initial design, to shopping for bathroom fixtures and tiles, to demolition and construction, NEDC stuck to the schedule they provided allowing us to know exactly what was going to happen each week and they communicated with us any issues or changes as they happened. All throughout the project they kept the work area clean and maintained other work areas in the house and cleaned up each day before leaving. The bathroom/bedroom remodel was finished on time and looks amazing! Thanks for a great job!
We couldn't be more delighted with the job New England Design & Construction did on our home renovation. We needed a firm that could deliver a complete design-build experience to suit our busy lives and our firm budget and they did both of these things capably. NED&C ticked off every item on our wish list and respected our desire not to expand our home beyond what was needed to accomplish project goals. The did all this creatively and professionally. What we got was a finished product that captured our style created the perfect home for our family.
Our project is beautiful. I feel like they really understood our style and executed it well. We've been several months post-completion and there have been remarkably few issues.
So far we are having a pretty perfect experience! We were laughing today that even the boards in the construction dumpster are arranged in neat rows. We have enjoyed David and Claire, and now Mike and the many folks who are now keeping us company in our house!Our only two minor suggestions are to introduce the idea of the $1,200 portable toilet early in the process. It's absolutely necessary but after shaving off dollars to stay on budget for all the fixtures, having the big dollar amount added at the end hurt a little!The only other question is about how to keep track of where we were with changes during the design process. The spreadsheets for all the fixtures and products we picked were extremely helpful, and we're wondering if you could use a similar tracking for other types of changes. We put every little question we had (about the width of a counter or cabinet, or type of heating) into an email, so that meant all your answers were spread across many emails instead of captured all in one place (like the fixtures and moldings/trims).
We really do feel like we're in good hands.
David and his team did a great job renovating our kitchen. David communicated with us throughout the entire process - design, project planning, and renovation. He checked in frequently to make sure everything was meeting our expectations. NEDC came up with a design for our kitchen that matched our style and needs while staying within budget and completed on time. David and his team are professional and knowledgeable. We are very satisfied with New England Design and Construction and highly recommend them to other homeowners.
I am most satisfied with the communication and work ethic of the team. Brad Cashin was extremely professional and personable. Brad worked with us and our schedules which made living thru the renovation a smooth experience. We were updated on a regular basis and he took any questions or concerns we had to heart.
Everything has been meticulously mapped out, explained, documented and all involved have been introduced and briefed in my presence. I feel confident in the steps.
They have been great at making required tweaks to suite our needs and wishes.
NEDC made great suggestions to us in the design phase and helped us maximize storage space in our basement and bathroom renovation. I feel like the team listened to our needs and put together a solid plan that was executed as expected. I was also extremely impressed with the cleanliness of the work and respect for our family as we lived through the renovation.
The bathroom tile and vanity are fantastic. I am also very happy with our built in storage unit and suggestion by NEDC to make our former wine cellar into a cedar closet.
I found everyone easy to work with.
We would definitely use New England Design & Construction again. We worked mostly with David, Claire, and Ryan, and all 3 were excellent. Their subcontractors have all been outstandingly efficient, friendly, courteous, and professional. Our bathroom remodel is proceeding on time and on budget, with no more disruption than we had anticipated.
Our lead carpenter Ryan is extremely professional, courteous, friendly, and punctual. We were worried that having someone in our home for 6 weeks would be awkward, but he makes it effortless. Most importantly, his work is excellent.Our designer Claire was equally excellent and gracefully steered us towards a fabulous design aesthetic.
Overall, we received excellent value for our money from New England Design & Construction. They worked within our budget, stayed on the agreed time schedule and provided good quality work. On a daily basis, they were reasonable about daily clean up and construction noise, friendly to my children, and good about communicating what would be happening each week. Two particular highlights include bringing to our attention a serious safety issue from work done by a previous owner and providing a truly innovative design for getting a stairway into a difficult space. We have already recommended NEDC to several friends for future construction needs.
David, the architect. I really liked his design. Ryan, the lead carpenter, did a great job making everything fit.
Abby has been great to work with. She listenss. To our requests makes creative suggestions and then honors our decisions.
We started the process with vague ideas that have been turned into a beautiful rendering. We’re very excited and happy about NEDC’s work.
Ryan Hayes, the project manager, has been wonderful.
My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.
NEDC has great staff and Ryan has been exceptionally helpful.
We would like to recognize Ryan Hayes for his hard work, communication and patience. When he realized that the day laborers hadn't finished the job, he came and finished digging out footings himself. He was always making sure the job site was cleaned up and ready for the next thing...and the inspectors! We can't say enough about how he held our hands through the whole process and worked with us on solutions to the many problems that arose. Even when his attention was clearly divided among multiple projects.
It has been delightful to work with the design team. They have been exceptional at understanding what we are looking for in a home and helping us get to that vision. We love working with them and are super appreciative of all they have done!!
You all do a beautiful job, and the work speaks for itself.
The craftsmanship of the work is excellent. It was a pleasure watching Gary come up with solutions on how to distribute the weight load in an aesthetically pleasing way. Your work speaks for itself - this was a huge amount of money for us to spend on this project. You ultimately transformed a dark basement into a beautiful living area, filled with light and the design aesthetic that matches the rest of our unique home.
Love it all!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of New England Design & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys