New England Design & Construction

Professional & Organized

Both Abby and Aaron were always extremely organized and professional. They were both always clear about what the next steps were going to be.

Communication

Aaron always made sure to let us know who was coming on what days and if the plan changed. He was particularly respectful of ensuring this as he knew at least one of us was often working from home.

Construction Quality

We couldn't be happier with the materials and workmanship. When an issue with the cabinets arose, everyone made sure that it was resolved and we ended up with a higher quality product than we originally anticipated we would have.

Additional Comments

Working with Abby was wonderful (and Diana). She understood our vision, style and needs and we couldn't have asked for a smoother process.

Mission Statement

The designers have really worked with us to entertain many different ideas to get as close to what we want within the constraints of the building, and advising on different things we didn't even know were possible. The resulting designs have been beautiful and we feel very positive we're creating a home we want to live in for many years to come.

have done this already and would continue to do so.

Additional Comments

the design team is great and worked well with me and in finding options or design items that meet my vision.the contractor at our weekly meetings was great at explaining the time line and what to see next and also open to any changes or additional aspects....

Creative Solutions

Abby has been great to work with. She listenss. To our requests makes creative suggestions and then honors our decisions.

Mission Statement

We started the process with vague ideas that have been turned into a beautiful rendering. We’re very excited and happy about NEDC’s work.

Mission Statement

We had vision, and New England Design & Construction followed and respected it. It has been seamless.

Mission Statement

As things come together, our new space is beautiful. The materials and colors chosen are exactly what we wanted with neutral colors and an organic feel.

Additional Comments

Ryan Hayes, the project manager, has been wonderful.

Mission Statement

My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.

Areas Of Satisfaction

Quality of workmanship

Recognized Excellence

Scott Kelly did a good job with overall general contracting, and Gustavo and Gary did exceptionally high quality work.

Excellent experience! NEDC takes care of every detail along the way. We are in the midst of large renovation and our experience has been wonderful. Would highly recommend.

Mission Statement

Follow up and follow through have been great. The design team presented several different options for our renovation. They really listened to our ideas and hopes for our new spaces and they really captured all of it in the plans. The plans are exactly what we had hoped for and we are excited for the next phase.

Mission Statement

The kitchen is going to be gorgeous. The quality of the cabinets is beautiful and the light coming through both the new skylights and the new french doors is incredible.

Overall Experience

NEDC has great staff and Ryan has been exceptionally helpful.

Recognized Excellence

We would like to recognize Ryan Hayes for his hard work, communication and patience. When he realized that the day laborers hadn't finished the job, he came and finished digging out footings himself. He was always making sure the job site was cleaned up and ready for the next thing...and the inspectors! We can't say enough about how he held our hands through the whole process and worked with us on solutions to the many problems that arose. Even when his attention was clearly divided among multiple projects.

The warranty program is exceptional. It is clear that NEDC stands by their work and that the customer means everything to them. They work hard to build and sustain these relationships by being responsive to our needs and questions. This goes well beyond what our past experiences have been with other builders. Javier has been refreshingly honest, committed to following through, attentive and clearly has a great solid knowledge base when it comes to the work. We have nothing but confidence in the quality of the build because of this.

Creative Solutions

The design firm was always willing to listen to our needs/wants, as well as listen to us when we didn’t want something.

Communication

We are so impressed with the level of responsiveness by our Project Manager, Ryan. He keeps us aware of every detail, always answers our questions and will go out of his way to make sure our home is safe and habitable by our family. And he is always kind and respectful. We are grateful to have him oversee our project.

Trust

The level of detail orientation leaves us with complete faith in the process.

Communication

Incredible communication from Ryan who kept us aware of every step in the process. Josh and Javier were great about checking in and answering questions.

Problem Resolution

This is what sets NEDC above the rest! They are always willing to listen to their clients and address any concerns right away. They stand by their work completely and will fix anything that does not meet our satisfaction entirely. Amazing service!

Mission Statement

The design of our space is not only functional but breathtaking as well. It’s by far the most coveted room in our house! The design time really took the time to listen to our wants and needs and then design a space that met both.

Value

Overall, yes. We think it has been a good value for money experience, especially with the response we have received to any issues that have come up.

Recognized Excellence

Ryan Hayes!! He basically made the construction process bearable when it could have easily become frustrating by addressing concerns, sending us almost daily updates, answering questions and just being a friendly person whom we could go to! We are very grateful for all his hard work! And Josh LaPan for checking in and moving things along when he could! Thank you both!! We also want to say thank you to Ann and Diana who worked really hard to make this space work for our family. We are grateful for the views, a proper place to put our shoes, spaces for progress report writing and jump roping which are not on top of each other, and the ability to just relax together as a family. Thank you!

Favorite Home Feature

We love the window wall!! It's so serene. The desk and mud area have been life changing! What would we change? At this point, nothing. I wish we had done the kitchen at the same time though! :)

Mission Statement

It has been delightful to work with the design team. They have been exceptional at understanding what we are looking for in a home and helping us get to that vision. We love working with them and are super appreciative of all they have done!!

We have been really happy with NEDC from the design phase all the way through warranty follow-ups. We love what they've done with the space and they have been wonderful to work with.

Mission Statement

We're not done yet, but every day that we get closer and imagine how we're going to use the site, our spirits are definitely lifted!

Recognized Excellence

Brad Cashin and Fernanda Michelman were fantastic to work with during our design stage. Josh LaPan and Mike Banville did an excellent job with both the coordination of work as well as communication with us during the construction phase.

Referrals

I have already put NEDC in touch with one friend who is looking to redesign their kitchen. We speak highly of NEDC whenever asked about our renovation process, and will always be willing to refer you.

Mission Statement

Our friends love hanging out in the kitchen you created for us. All the natural light just puts people in a good mood. And as a functional space it has been terrific - we can finally cook together without constantly being in each other's way.

Recognized Excellence

This is my second project with NEDC. I would like to thank David Supple and his team for their understanding and professionalism through difficult and unusual circumstances. I hope to be able to work with them again.

Mission Statement

We are very excited about the new space. The project is moving fast and smoothly.

Areas Of Satisfaction

Great communication with everyone there. They constantly wanted to make sure we were happy with the job.

Referrals

Actually a friend doing renovations is already using NEDC.

Additional Comments

I would like to recognize the project manager Korinne Hadad, she has been phenomenal.

Construction Quality

You all do a beautiful job, and the work speaks for itself.

Areas Of Satisfaction

The craftsmanship of the work is excellent. It was a pleasure watching Gary come up with solutions on how to distribute the weight load in an aesthetically pleasing way. Your work speaks for itself - this was a huge amount of money for us to spend on this project. You ultimately transformed a dark basement into a beautiful living area, filled with light and the design aesthetic that matches the rest of our unique home.

Favorite Home Feature

Love it all!

NEDC were great to work with and made our vision a reality. These are people who are passionate at what they do, very responsive and take great care of their clients. We look forward to our next project with them.

Better Service

The service is fantastic!

Mission Statement

The design process was a great experience. Brad, Hilary, David and Jennings offered creating solutions which were inspirational and got us very excited about possibilities we hadn't even considered.

Recognized Excellence

I would like to recognize the whole team, Brad Cashin, David Supple, and Javier.

Favorite Home Feature

The features I like most are the kitchen and bathroom. They make me happy, and I wouldn't change a thing.

Mission Statement

They really listened to how my wife and I use the space, came up with a number of alternatives and were flexible in allowing us to choose the best one for us.

Areas Of Satisfaction

Design, communication, responsiveness, accountability and quality of workmanship

Recognized Excellence

Brad and Hilary for coming up with a great designRyan, Gary and Javier for executing itDavid for being accountable for everything E2E

Due to errors on my project I couldn't honestly recommend them to a friend.

Have recommended to a friend - with caveats. We explained to them that if they are particularly detailed in their expectations and they don't have time to actively manage the scope and details during the project, then perhaps choose another company.

Functional & Aesthetic

Very accepting of our need to maintain the historic nature of our home. They have been extremely helpful with guiding aesthetic decisions.

Recognized Excellence

Gustavo was wonderful to have on the job. We appreciate his eye for detail and perfectionist mind!

Two plus years since our work, we have been extraordinarily happy with their response to any warranty work to be done and have been very satisfied with the results!

Recognized Excellence

Our project supervisor, Ryan Hayes, provided exceptional service.

Areas Of Satisfaction

Very high quality