As first time home renovators, I was glad that we went with such an experienced design and construction company. The communication throughout the whole process was excellent and it allowed us to set our expectations appropriately around living in a construction zone. I know there must have been a lot of work put into ordering fixtures and materials and scheduling sub-contractors too, but they made it look effortless! Everything was so well coordinated and the final product is something we absolutely love.

Mission Statement

Mission Statement - Maybe this story is a bit much, but it's true. Shortly after it was done, I was chopping some tomatoes on the counter in front of the window. The light was coming in in such a way that the whole room was bright and fresh. I was taken for a moment about how different it all was now, how it was literally the kitchen I've always wanted in my nearly 50 years. I actually got a little teared-up at that thought from happiness.

They have been great. They have done three projects with our house, and we are extremely satisfied.

Mission Statement

Mission Statement - We had some ideas, and they helped us out our vision on paper using their expertise. We were thrilled with the work that they delivered.

Additional Comments

Additional Comments - did a great job and we are very happy with the finished project

Areas Of Satisfaction

Areas Of Satisfaction - The work was exceptional and the quality is great. It was awesome to work with the same people throughout the process so there wasn't any issues when we went from design to construction.

Mission Statement

Mission Statement - New England Design & Construction was incredibly responsive to the needs of our family. They created a functional and beautiful space!

Referrals

Referrals - We have already referred people.

Better Service

Better Service - We can't really think of a way that you could improve your service, keep it up!

NECD did a great job on the renovations of two apartments for us in the South End. In fact, we liked the designs, and we loved the final products!

We really couldn’t have asked for a better experience from start to finish. Both the process and the result were outstanding. We are very happy with NEDC and would recommend them to anyone looking for a high quality renovation.

The end result was great, and we had an excellent crew working with us the whole time.

Mission Statement

Mission Statement - My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.

Additional Comments

Additional Comments - The quality of the work is very high. We are really happy with the overall design and the work done. The warranty responses have been excellent.

Additional Comments

Additional Comments - Ryan Hayes, the project manager, has been wonderful.

Recognized Excellence

Recognized Excellence - Ryan Hayes

Favorite Home Feature

Favorite Home Feature - The kitchen. I wouldn’t change anything about the design.

Recognized Excellence

Recognized Excellence - Aaron Newell was terrific; great project manager.

Additional Comments

Additional Comments - The addition came out terrific, we are very satisfied. Aaron went above and beyond.

Mission Statement

Mission Statement - The rendering is a joy to see! We love it and look forward to seeing it made real...

Functional & Aesthetic

Functional & Aesthetic - Jamaal and Joe were so in tune with what we had in mind. They made many suggestions we didn’t even realize we wanted till we saw them (and then realized they were exactly right!).

Floor Plan

Floor Plan - They managed to fit two bathrooms upstairs in an elegant and functional way, which we didn’t think was possible.

Communication

Communication - Great about regular communication.

Understanding Scope Of Work

Understanding Scope Of Work - Wonderfully detailed scope of work.

Recognized Excellence

Recognized Excellence - Josh, Gary, Gustavo and Linda

Areas Of Satisfaction

Areas Of Satisfaction - The communication was excellent the whole time.

Recognized Excellence

Recognized Excellence - Ryan Hayes did a wonderful job and was accessible and responsive at all times.

Thank YOU GRADY and NEDC (particularly Gustavo and Gary!) for working with me on my kitchen. I am very happy with how everything turned out, and I enjoy cooking and just being in the kitchen so much more. It is much more functional than the way it was before, and I think it looks great too. The light from the sliding glass door is wonderful, and I can’t wait for the weather to warm up a bit so that I can effortlessly make my way out to the patio through the kitchen rather than going through 3 different doors to get there. I think that we’ve achieved the best outcome for the space and I would work with you and NEDC to create it without a moment’s hesitation.

Overall we had a great experience with New England Design and Construction.

Professional & Organized

Professional & Organized - Very professional and organized.

Communication

Communication - Our project manager, designer as well as the company leadership team are very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - All the professional and responsiveness above. Our project manager and designer were very friendly and put a lot of personal touch in the project.

Recognized Excellence

Recognized Excellence - jamaal Siddiqui, Aaron Newell and Gary Brown

Construction Quality

Construction Quality - We are extremely happy with the quality of our renovated space.

Beautiful job, slightly off schedule but that is most likely do to the holidays.

Areas Of Satisfaction

Areas Of Satisfaction - They handled all interactions with city officials and also coordinated with building management very well.

Recognized Excellence

Recognized Excellence - Everyone on the team were very good.

Professional & Organized

Professional & Organized - The team leaders and members of both the design team and construction team were very professional and courteous, easy to work with.

Problem Resolution

Problem Resolution - Ryan was great in resolving problems in a timely matter, no matter how small the problem was,

Recognized Excellence

Recognized Excellence - Both carpenters showed good workmanship and they were extremely thorough with their work.The subcontractor (painter) was very professional.

NEDC design team was a joy to work with. They helped design our dream kitchen!

Professional & Organized

Professional & Organized - What we liked - very professional, everyone is very customer centric, and that senior leaders role model that for the team! That's truly commendable.

Communication

Communication - Overall yes, great bunch of people - good to work with, very accessible, and very committed to their customers

Problem Resolution

Problem Resolution - Yes, very effective - with strong sponsorship from the top

Areas Of Satisfaction

Areas Of Satisfaction - Design for sure! And the desire and willingness for the team to do everything possible to deliver on its customer satisfaction

Recognized Excellence

Recognized Excellence - Jamaal - for his active listening, creative ways to help us unlock ideas, Josh - for stepping in and findings ways to problem solve, Gustavo - for his thorough workmanship