Better Service - We can't really think of a way that you could improve your service, keep it up!
NECD did a great job on the renovations of two apartments for us in the South End. In fact, we liked the designs, and we loved the final products!
We really couldn’t have asked for a better experience from start to finish. Both the process and the result were outstanding. We are very happy with NEDC and would recommend them to anyone looking for a high quality renovation.
The end result was great, and we had an excellent crew working with us the whole time.
Since we've gone through a separate renovation where we managed the work (i.e. design was separated from the contractor and subs, etc), it was really tough to manage, so having the experience from design to budgeting to the start of the build process with NEDC has been so smooth. We understand there's surprises or changes, etc., and so all of that has been managed really well.
Mission Statement - My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.
Additional Comments - The quality of the work is very high. We are really happy with the overall design and the work done. The warranty responses have been excellent.
Additional Comments - Ryan Hayes, the project manager, has been wonderful.
Recognized Excellence - Ryan Hayes
Favorite Home Feature - The kitchen. I wouldn’t change anything about the design.
Recognized Excellence - Aaron Newell was terrific; great project manager.
Additional Comments - The addition came out terrific, we are very satisfied. Aaron went above and beyond.
Mission Statement - The rendering is a joy to see! We love it and look forward to seeing it made real...
Functional & Aesthetic - Jamaal and Joe were so in tune with what we had in mind. They made many suggestions we didn’t even realize we wanted till we saw them (and then realized they were exactly right!).
Floor Plan - They managed to fit two bathrooms upstairs in an elegant and functional way, which we didn’t think was possible.
Communication - Great about regular communication.
Understanding Scope Of Work - Wonderfully detailed scope of work.
Recognized Excellence - Josh, Gary, Gustavo and Linda
Areas Of Satisfaction - The communication was excellent the whole time.
Recognized Excellence - Ryan Hayes did a wonderful job and was accessible and responsive at all times.
Thank YOU GRADY and NEDC (particularly Gustavo and Gary!) for working with me on my kitchen. I am very happy with how everything turned out, and I enjoy cooking and just being in the kitchen so much more. It is much more functional than the way it was before, and I think it looks great too. The light from the sliding glass door is wonderful, and I can’t wait for the weather to warm up a bit so that I can effortlessly make my way out to the patio through the kitchen rather than going through 3 different doors to get there. I think that we’ve achieved the best outcome for the space and I would work with you and NEDC to create it without a moment’s hesitation.
Overall we had a great experience with New England Design and Construction.
Professional & Organized - Very professional and organized.
Communication - Our project manager, designer as well as the company leadership team are very responsive.
Areas Of Satisfaction - All the professional and responsiveness above. Our project manager and designer were very friendly and put a lot of personal touch in the project.
Recognized Excellence - jamaal Siddiqui, Aaron Newell and Gary Brown
Construction Quality - We are extremely happy with the quality of our renovated space.
Beautiful job, slightly off schedule but that is most likely do to the holidays.
Areas Of Satisfaction - They handled all interactions with city officials and also coordinated with building management very well.
Recognized Excellence - Everyone on the team were very good.
Professional & Organized - The team leaders and members of both the design team and construction team were very professional and courteous, easy to work with.
Problem Resolution - Ryan was great in resolving problems in a timely matter, no matter how small the problem was,
Recognized Excellence - Both carpenters showed good workmanship and they were extremely thorough with their work.The subcontractor (painter) was very professional.
NEDC design team was a joy to work with. They helped design our dream kitchen!
Professional & Organized - What we liked - very professional, everyone is very customer centric, and that senior leaders role model that for the team! That's truly commendable.
Communication - Overall yes, great bunch of people - good to work with, very accessible, and very committed to their customers
Problem Resolution - Yes, very effective - with strong sponsorship from the top
Areas Of Satisfaction - Design for sure! And the desire and willingness for the team to do everything possible to deliver on its customer satisfaction
Recognized Excellence - Jamaal - for his active listening, creative ways to help us unlock ideas, Josh - for stepping in and findings ways to problem solve, Gustavo - for his thorough workmanship
Lead Source - Did work in my building.
Recognized Excellence - Nick, the project manager
Functional & Aesthetic - Very accepting of our need to maintain the historic nature of our home. They have been extremely helpful with guiding aesthetic decisions.
Floor Plan - Helped make the space more open and accessible.
Creative Solutions - Had a great idea for the skylights! Responsive to client led ideas too.
Problem Resolution - I love having a project manager to ask about any questions along the way as a liaison. I worry a lot less that things will get missed.
Mission Statement - We are excited to have a beautiful bathroom and a wonderful living space to have friends and family over. We are endlessly passionate about preserving the historic nature of our house and are proud to contribute to the aesthetics and history of our street! We truly appreciate the patience of NEDC as we insisted on so many specific details along the way.
Recognized Excellence - Gustavo was wonderful to have on the job. We appreciate his eye for detail and perfectionist mind!
Overall Experience - Jamaal was really great and we have a design that we're really excited about. He was really patient and creative. It was a real pleasure working with him.
Areas Of Satisfaction - The work has been beautiful and the staff we worked with really listened to us and incorporated our ideas and concerns into the work.
Recognized Excellence - Aaron and Jamaal were both a pleasure to work with.
Professional & Organized - Both Abby and Aaron were always extremely organized and professional. They were both always clear about what the next steps were going to be.
Communication - Aaron always made sure to let us know who was coming on what days and if the plan changed. He was particularly respectful of ensuring this as he knew at least one of us was often working from home.
Construction Quality - We couldn't be happier with the materials and workmanship. When an issue with the cabinets arose, everyone made sure that it was resolved and we ended up with a higher quality product than we originally anticipated we would have.
Additional Comments - Working with Abby was wonderful (and Diana). She understood our vision, style and needs and we couldn't have asked for a smoother process.
Areas Of Satisfaction - They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.
Recognized Excellence - The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).
Mission Statement - The designers have really worked with us to entertain many different ideas to get as close to what we want within the constraints of the building, and advising on different things we didn't even know were possible. The resulting designs have been beautiful and we feel very positive we're creating a home we want to live in for many years to come.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of New England Design & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys