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The sales representative was a pleasure to work with as was the installation crew. Champion Windows of Denver have a solid reputation and lived up to it in every way possible.
They started my roof when they said and finished it when they said they would. Luke P, my sales rep and overseer of the job, was a pleasure to work with.
I am very satisfied. They were very helpful and very considerate.
A couple of points to mention: I'm pretty sure the Elite use a sub-contractor for my actual roof installation - they seemed OK, but it was a surprise to me. The work order the contractor received said to remove the gutters, which was not what was supposed to happen - this was Elite's fault. I caug... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of My City Plumbers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys