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The repairs themselves were adequate. The move out and move in of furniture and belongings were a disaster. The crew that moved belongings out had no plan. Belongings were moved that had no reason to be moved. Valuables were broken, valuable glass ware was stacked on top of boxes which were stacked... more
They did a great job for us. They are solid people and it seems like they have quality people working for them.
I found them to be very helpful and easy to work with.
Consider another provider. They were eager to start the project, but slow to actually complete and seemed like they just wanted their first check. They left a palate with materials in my driveway for weeks after construction and when they finally came to pick it up and ask me if I was satisfied, I... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mid-Continent Roofing and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys