Areas For Improvement - I cannot think of anything that they fell short on. They were awesome.
Areas Of Satisfaction - The quality of work was so high. The people who they sent in, both the employees and contractors were so professional. They did such a great job and were so pleasant to work with.
Additional Comments - We were so pleased and continue to be pleased. There is not one thing that we would change.
Excellent work and attention to detail. But you do pay for what you get.
Areas Of Satisfaction - We were done two weeks early! And the quality of work is phenomenal. Super happy with the design work as well. Everyone was very friendly who we encountered.
Additional Comments - Melton is the best and we will be using them for all future projects!
we have already recommended them to others, with caveats as below
I am very happy with Melton DB and would recommend them to anyone wanting to do a remodel. They are a highly professional company from start to finish with conscientious and kind staff and trade partners. When our job was finished I was sad to see them go, glad to no longer have construction going on in my home, but sad to not see the people each day.
I would definitely recommend Melton. What a great experience!
Employees & Subcontractors - Yes. Kudos to Jessica Walsh, my designer. She was amazing. My home looks awesome and she had a lot to do with that. Also, Nick Welch was fantastic. He helped me through emotional stress. Benjamin Fernandez and Simon were also great. My banister is beautiful. I love my fireplace; he brick looks beautiful. The tile in the kitchen is beautiful. So many great things. I could go on and on.
Areas Of Satisfaction - I cannot believe what a beautiful home I have. I can't even pick a paint color so the design aspect of Melton was so crucial. Yeay Jess!!!
Areas Of Satisfaction - Rio was fantastic -- he kept me informed and was great at explaining things. Emily's design was spot-on. She visited my house with Krista and very obviously paid closed attention to my taste. The design options given at the first meeting were all very good.
Lead Source - Searching for design firms with steam shower expertise
Areas Of Satisfaction - Awesome people to work with, very accommodating to my needs. Good quality work. Very clean.
Melton is a company you go with when you want to make sure the job is done correctly, on schedule, and to the agreed budget.
Areas Of Satisfaction - Jess and Stephen, the interior design team, listened to what we wanted, considered our suggestions and came up with an overall design that was better than we hoped.
Additional Comments - Jim Gordon is exceptionally talented and payed attention to fine details that I would not have likely noticed. Jim and Scott were very good at communicating with us and keeping the project on schedule.
Areas Of Satisfaction - I think the level of personal relationship with me helped me to feel confident that they understood who I was and my style, and really delivered what I was really wanting.
Awesome experience... pricey, but in the long run, worth it.
Would not hesitate to use Melton again.
Additional Comments - If you want a stress free remodel use Melton Design Build
Great company for all inclusive service (architect, design and construction) and we were very happy with results. Wonderful core group of carpenters and project managers/contractor. Very trustworthy, organized, and excellent work. Only downside is that you are paying a fair bit more for these services than other companies/contractors.
We couldn't be happier with the results of our remodel. The quality of the work is superior, the results were more than we could ever have hoped for. And I FINALLY have the dream kitchen I have always wanted. Thank you!!
Outstanding build quality and craftsmanship. We came into our project expecting and willing to spend time in the design phase before any construction began. Not only did Melton agree with our approach, they held us to our commitments. Design quality is good. Build quality, job site cleanliness, friendliness and communication of crews (both Melton and subs) was outstanding. You get what you pay for in this field, and Melton is worth every dollar. Highly recommend.
We have used Melton for multiple remodel projects. They get better with each interaction. Since we stayed in our home during each project, the interaction with the team is crucial to keeping our sanity!
Melton excels in its craftsmanship and interior design. It would have been difficult and laborious for us to find the level of expertise we received for our remodel. We did have challenges and frustrations with the sales and project management side of the house due to vague communication, misaligned priorities, and a lack of urgency to complete the project.
This was our second Melton project. Everything came out great again. They are a pleasure to work with and the finished product is everything we wanted.
From start to finish, working with Melton Design Build has been an extremely gratifying, fun experience. Our remodel goal was to create a large kitchen, dining and living space for our family to enjoy. The end result is more wonderful than we had envisioned - we love our new space! We were walked through the project with a high degree of professionalism combined with personal warmth. We worked with Steven, our project coordinator, and Claire, our designer, to get our arms around the scope of the project, our style and a budget. Claire presented us with several excellent options for floor layouts. One idea was so inventive and perfect that we could not imagine not executing on it. And she hit on our style quickly, making material selections remarkably easy. Our team approach to brainstorming the details resulted in some amazing touches that make everything extra-special. Steven was the glue that held everything together with his many years of experience being a liaison between the planning, budget and working crew. The crew, headed up by our project manager, Mike N, had skills that resulted in very high-quality finishes. Each person who came to our home was personable and considerate. Everyone listened well and followed through with our requests. We were especially impressed with Mike W, our head carpenter, and Diego, man of all trades, who made sure every request or question we had was attended to, even if it was not in their realm. Of high importance, the budget and time frame for the project were laid out realistically, and both of those goals were met exactly. Excellence all the way around is the best summation of our experience with Melton.
Melton did a beautiful full-house remodel of our 1960's ranch. We are really enjoying our "new" home.
We are absolutely over the moon with our entire experience with Melton. This was our first experience building a custom home and we have always heard the horror stories about how the process is very stressful. That was not the case for us, we had a great time working with the Melton Team. They made the entire process very easy, learning our style and tailoring everything to us, making all the selection decisions so easy. They stuck to the budget and we didn't have any big surprises with extra costs and even finished about a month ahead of schedule. Don't be scared of the fixed price system, we had friends building at the same time with other companies and after going over budget with almost every subcontractor they had wished they just locked in a fixed price. It will save you a lot of stress during the process. We can't say enough about our experience, we even left the country for 7 weeks during the build and did not have to worry about overseeing the project because we knew we were in good hands. On budget, on time, with a quality, beautiful finished product. Thanks Melton!
They did a phenomenal job and delivered exactly what they said. They were on time and easy to work with!
After hearing horror stories from friends going through renovations with less reliable and reputable companies we were so happy we decided on Melton. We are the envy of friends and neighbors with our beautiful new kitchen. It was about as hassle free as could be expected for living through a kitchen renovation with kids. Highly recommend for design and build.
The Melton team did an excellent job from our initial meetings through the end of the project. We couldn't be happier with the results and receive compliments from all visitors.
We have used Melton on a number of occasions for various household projects. As painful as remodeling projects can be, Melton does a very good job of project planning and (barring unforeseen issues) sticking to their schedule and budget. The staff are great to work with, professional yet personable too. When problems arise Melton always makes it right, no matter what. We would use Melton again and highly recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Melton Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys