I have recommended Melton to friends.
Professional & Organized - The entire Melton experience from our first contact with Nick, through the design process with Jessica and Josh, to the actual build with Gianna and Tim and all the teams they managed, was polished and thoughtfully presented.
Expertise - Melton either had the in-house expertise to accomplish the task or they brought in trusted partners with which they were obviously acquainted. In the few cases when schedule constraints forced them to work with a new partner, they took extra care to monitor their progress to ensure it was up to Melton's standard.
Schedule - Schedules reflect intent but inevitably must flex when they encounter real-world constraints. Throughout the project Gianna and Tim were able to implement contingencies to maintain forward momentum. Their ability to adapt and develop solutions quickly made even the unexpected, less stressful.
Construction Quality - Melton is staffed with professionals with the ability to raise craftsmanship to an art form. The project required a few site-built elements that were tricky to plan, let alone implement. In response, Gianna introduced us to Darren, a master carpenter. His ingenuity, attention to detail, and keen eye provided us with some custom woodwork that still bring a smile each time we enjoy it.
Problem Resolution - When questions, concerns, or problems surfaced, Melton addressed and resolved them. Period. This level of service extended even to support staff, where it was a pleasure to work with Selene in Accounting.
Clean & Safe - Construction is messy; it just is. With that said, the care and concern Melton exercised during the project made a huge difference at the end. Zipper walls and Ram Board are a big deal and Melton did not skimp when it came to protecting my home. Clean up at the end of each work day not only made for a more pleasant experience, it allowed the teams to more accurately assess progress and address issues.
Employees & Subcontractors - Melton hires great people. They do an exceptional job setting expectations about the "Melton Standard" and ensuring it is maintained, even by their partners.
Trust - Bottom line, this is why I decided to go with Melton. At every touchpoint, the commitments made were met and when circumstances made those commitments impossible or unfeasible, there was never a concern; Melton found a way.
Areas Of Satisfaction - Melton’s commitment to our satisfaction. What business doesn’t say this about their service? Follow through, however, is often inconvenient, time consuming, and/or expensive. At no time did Melton balk and press for the expedient option.
Yes, I certainly would. Overall we had a wonderful experience with the folks from Melton. As issues arose they were addressed to our satisfaction. We love our bathroom remodel!
Expertise - We felt all involved in our project were very knowledgeable and guided us well in our decision making.
Clean & Safe - The crew cleaned up every day before leaving. We appreciated that so much, most especially due to the holiday season when the project was underway.
Employees & Subcontractors - 100 %!!!! We loved everyone involved in our project; from the very beginning to the beautiful end. Everyone was professional, courteous, fun and the camaraderie was warm and caring. Even if there was a bump along the way, we always worked it out together.
Areas Of Satisfaction - Getting to know everyone on our team was the best part. So many folks we met along the way and by the end of our remodel I felt a bit sad to say goodbye. Melton has a wonderful group of employees, subcontractors, office staff.
Absolute pleasure to work with!
I worked with Adrian Wisniewski. He was the first person we spoke with, and he is the main reason we chose to work with Meltion Design Build. I did a lot of research online, and Melton Design Build was one of the few companies we chose to set up an appointment with. Some project managers just walked around, but when Adrian walked in, he asked if he needed to take off his shoes when coming into our home. I noticed his shoes were very clean, and he didn't want to mess up the customer's house.
Absolutely! We tell everyone how happy we are with our remodel.
Professional & Organized - From start to finish, it was all organized and laid out.
Areas Of Satisfaction - They finished the project ahead of schedule and within budget. Communication was always excellent. Attention to details made it all go smoothly
Additional Comments - We felt very pleased with all aspects of the remodel. Each member of the Team was professional but personable. It was not challenging to have this project done. It was hugely beneficial to have a smooth experience.
Areas Of Satisfaction - Many different people and teams of people came to my house to perform their part of the scheduled upgrades. They were, without exception, some of the best people I've worked with - always pleasant and willing to talk about their work in addition to being accommodating to my activities in getting ready for work. I enjoyed working with them all.
Melton Design Build did a great job during a difficult Covid pandemic time period.
Areas Of Satisfaction - Their professionalism and positive interactions with the surrounding neighbors/community met my expectations.
Additional Comments - Melton Design Build was very trustworthy, open, and transparent in working through a difficult situation.
The crew, from start to finish, did a wonderful job! They were very easy to work with and open to changes.
It was a good experience.
Areas Of Satisfaction - I didn't find anyone that didn't succeed or wasn't pleasant to work with. I really appreciate the constant communication and care.
Absolutely, my neighbors were impressed how well my addition turned out. That speaks for itself.
Professional & Organized - Excellent pre-construction meetings.. knew exactly what was going to happen
Schedule - Honest about timelines and did all they could to keep things moving along
Construction Quality - Expert craftsmanship
Communication - Phenomenal communication, weekly email updates with photos
Trust - I knew I was going to be out of town for the construction. That’s why I chose Melton so wouldn’t have to worry.
Areas Of Satisfaction - Melton was extremely professional, on-time and communicated well throughout the project. We felt that our project was in good hands and leaned on the team and their expertise often to help us make key decisions throughout the process. The team made everything easy for us and loved working closely with them.
Melton did an excellent job. The work was of the highest quality; everyone on the job was professional and helpful. While clearly not the least expensive alternative, if you are looking for the fewest worries and problems and the best product, they are worth every penny.
Areas Of Satisfaction - All of the subcontractors were reliable, easy to be around and highly skilled. I have never seen such consistent high quality in this field. The level of supervision and communication thru our main contact Scott was superb. Everyone showed a real commitment to getting the job done right and never hesitated to go beyond what was necessary to get things handled.
When you charge top dollar, the customer will expect the best result.
Areas Of Satisfaction - The direct employees of Melton were very professional and courteous on our project.
Areas Of Satisfaction - Communication was excellent and I felt that issues were resolved quickly and painlessly because of this.
Additional Comments - Very happy with the remodel they did for us.
They are a quality business, and they follow through on their commitments.
Additional Comments - It was a positive experience and I would use them again.
We are so grateful to have Melton in our lives. Our complex ADU project literally would not have been built if not for our team's creativity, perseverance, ingenuity, innovation, and flat out hard work over a long two-year process. They designed and built not only an elegant piece of architecture that blends beautifully with our existing space, but also helped us expand our home just as we envisioned. Adrian, Ryan, Jess, Reed, and Simon were the ideal team to lead our project, we are so so so appreciative of all their enthusiasm and support throughout our project (especially Adrian and Reed's ever-patient indulgence of having to continually quell our anxieties and answer a million questions!).
Expertise - Like I stated above, this project would not have been possible without Melton's perseverance. I can't imagine another team being able to navigate the labyrinth of engineering and permit red tape that they had to get through to build the ADU.
Schedule - They did the absolutely best they could in the face of outside circumstances (city permits, inspections, FEMA regulations, and more!) and once construction began it went so quickly and stayed exactly in the estimated timeline.
Communication - We loved the weekly check-ins, we really felt taken care of and supported throughout the process. Everyone was so available to us, especially Reed and Adrian!
Clean & Safe - We really appreciated the care and consideration of our young kids during the construction phase. Our kids were kept safe, even while being able to play in parts of the backyard next to the construction site.
Trust - YES! We had such a great experience, that we are going to continue working with Melton for our kitchen and bathroom remodel.
Areas Of Satisfaction - Successfully building our ADU on a property fraught with nightmarish restrictions at the city and federal levels! (flood zone, wetlands protected area, city ADU restrictions, and more!)
Additional Comments - Again, we are SO grateful for Melton, we would not have the home and life we enjoy every day without their support. Adrian, Reed, Ryan, Jess, and Simon are saints for putting up with us and our project. We are so happy!
Areas Of Satisfaction - I’ve done countless renovations over the years. I’ve never been in a cleaner construction site!
Additional Comments - I would 100% recommend Melton to anyone looking for a major remodel or new build. Smaller projects as well! Our project started in March 2020 and Melton did and impressive job keeping us in schedule through a very difficult and unpredictable period of time. People who see our house cannot believe the transformation in such a short timeline. We love their work and their process.
While we had minor hurdles to solve, it is a creative and technical process and some messiness is expected. Melton made a great house!
Areas For Improvement - I cannot think of anything that they fell short on. They were awesome.
Areas Of Satisfaction - The quality of work was so high. The people who they sent in, both the employees and contractors were so professional. They did such a great job and were so pleasant to work with.
Additional Comments - We were so pleased and continue to be pleased. There is not one thing that we would change.
Excellent work and attention to detail. But you do pay for what you get.
Areas Of Satisfaction - We were done two weeks early! And the quality of work is phenomenal. Super happy with the design work as well. Everyone was very friendly who we encountered.
Additional Comments - Melton is the best and we will be using them for all future projects!
we have already recommended them to others, with caveats as below
I am very happy with Melton DB and would recommend them to anyone wanting to do a remodel. They are a highly professional company from start to finish with conscientious and kind staff and trade partners. When our job was finished I was sad to see them go, glad to no longer have construction going on in my home, but sad to not see the people each day.
Clean & Safe - I appreciated the commitment to both excellence in craftsmanship and quality, but also to staff and a safe job site. Everything was done to ensure each trade was safe, cleaned up after their work day and followed Melton's quality control guidelines, values and their mission.
I would definitely recommend Melton. What a great experience!
Employees & Subcontractors - Yes. Kudos to Jessica Walsh, my designer. She was amazing. My home looks awesome and she had a lot to do with that. Also, Nick Welch was fantastic. He helped me through emotional stress. Benjamin Fernandez and Simon were also great. My banister is beautiful. I love my fireplace; he brick looks beautiful. The tile in the kitchen is beautiful. So many great things. I could go on and on.
Areas Of Satisfaction - I cannot believe what a beautiful home I have. I can't even pick a paint color so the design aspect of Melton was so crucial. Yeay Jess!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Melton Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys