When you charge top dollar, the customer will expect the best result.
Areas Of Satisfaction - The direct employees of Melton were very professional and courteous on our project.
Areas Of Satisfaction - Communication was excellent and I felt that issues were resolved quickly and painlessly because of this.
Additional Comments - Very happy with the remodel they did for us.
They are a quality business, and they follow through on their commitments.
Additional Comments - It was a positive experience and I would use them again.
We are so grateful to have Melton in our lives. Our complex ADU project literally would not have been built if not for our team's creativity, perseverance, ingenuity, innovation, and flat out hard work over a long two-year process. They designed and built not only an elegant piece of architecture that blends beautifully with our existing space, but also helped us expand our home just as we envisioned. Adrian, Ryan, Jess, Reed, and Simon were the ideal team to lead our project, we are so so so appreciative of all their enthusiasm and support throughout our project (especially Adrian and Reed's ever-patient indulgence of having to continually quell our anxieties and answer a million questions!).
Expertise - Like I stated above, this project would not have been possible without Melton's perseverance. I can't imagine another team being able to navigate the labyrinth of engineering and permit red tape that they had to get through to build the ADU.
Schedule - They did the absolutely best they could in the face of outside circumstances (city permits, inspections, FEMA regulations, and more!) and once construction began it went so quickly and stayed exactly in the estimated timeline.
Communication - We loved the weekly check-ins, we really felt taken care of and supported throughout the process. Everyone was so available to us, especially Reed and Adrian!
Clean & Safe - We really appreciated the care and consideration of our young kids during the construction phase. Our kids were kept safe, even while being able to play in parts of the backyard next to the construction site.
Trust - YES! We had such a great experience, that we are going to continue working with Melton for our kitchen and bathroom remodel.
Areas Of Satisfaction - Successfully building our ADU on a property fraught with nightmarish restrictions at the city and federal levels! (flood zone, wetlands protected area, city ADU restrictions, and more!)
Additional Comments - Again, we are SO grateful for Melton, we would not have the home and life we enjoy every day without their support. Adrian, Reed, Ryan, Jess, and Simon are saints for putting up with us and our project. We are so happy!
Areas Of Satisfaction - I’ve done countless renovations over the years. I’ve never been in a cleaner construction site!
Additional Comments - I would 100% recommend Melton to anyone looking for a major remodel or new build. Smaller projects as well! Our project started in March 2020 and Melton did and impressive job keeping us in schedule through a very difficult and unpredictable period of time. People who see our house cannot believe the transformation in such a short timeline. We love their work and their process.
While we had minor hurdles to solve, it is a creative and technical process and some messiness is expected. Melton made a great house!
Areas For Improvement - I cannot think of anything that they fell short on. They were awesome.
Areas Of Satisfaction - The quality of work was so high. The people who they sent in, both the employees and contractors were so professional. They did such a great job and were so pleasant to work with.
Additional Comments - We were so pleased and continue to be pleased. There is not one thing that we would change.
Excellent work and attention to detail. But you do pay for what you get.
Areas Of Satisfaction - We were done two weeks early! And the quality of work is phenomenal. Super happy with the design work as well. Everyone was very friendly who we encountered.
Additional Comments - Melton is the best and we will be using them for all future projects!
we have already recommended them to others, with caveats as below
I am very happy with Melton DB and would recommend them to anyone wanting to do a remodel. They are a highly professional company from start to finish with conscientious and kind staff and trade partners. When our job was finished I was sad to see them go, glad to no longer have construction going on in my home, but sad to not see the people each day.
I would definitely recommend Melton. What a great experience!
Employees & Subcontractors - Yes. Kudos to Jessica Walsh, my designer. She was amazing. My home looks awesome and she had a lot to do with that. Also, Nick Welch was fantastic. He helped me through emotional stress. Benjamin Fernandez and Simon were also great. My banister is beautiful. I love my fireplace; he brick looks beautiful. The tile in the kitchen is beautiful. So many great things. I could go on and on.
Areas Of Satisfaction - I cannot believe what a beautiful home I have. I can't even pick a paint color so the design aspect of Melton was so crucial. Yeay Jess!!!
Areas Of Satisfaction - Rio was fantastic -- he kept me informed and was great at explaining things. Emily's design was spot-on. She visited my house with Krista and very obviously paid closed attention to my taste. The design options given at the first meeting were all very good.
Lead Source - Searching for design firms with steam shower expertise
Areas Of Satisfaction - Awesome people to work with, very accommodating to my needs. Good quality work. Very clean.
Melton is a company you go with when you want to make sure the job is done correctly, on schedule, and to the agreed budget.
Areas Of Satisfaction - Jess and Stephen, the interior design team, listened to what we wanted, considered our suggestions and came up with an overall design that was better than we hoped.
Additional Comments - Jim Gordon is exceptionally talented and payed attention to fine details that I would not have likely noticed. Jim and Scott were very good at communicating with us and keeping the project on schedule.
Areas Of Satisfaction - I think the level of personal relationship with me helped me to feel confident that they understood who I was and my style, and really delivered what I was really wanting.
Awesome experience... pricey, but in the long run, worth it.
Would not hesitate to use Melton again.
Additional Comments - If you want a stress free remodel use Melton Design Build
Great company for all inclusive service (architect, design and construction) and we were very happy with results. Wonderful core group of carpenters and project managers/contractor. Very trustworthy, organized, and excellent work. Only downside is that you are paying a fair bit more for these services than other companies/contractors.
We couldn't be happier with the results of our remodel. The quality of the work is superior, the results were more than we could ever have hoped for. And I FINALLY have the dream kitchen I have always wanted. Thank you!!
Outstanding build quality and craftsmanship. We came into our project expecting and willing to spend time in the design phase before any construction began. Not only did Melton agree with our approach, they held us to our commitments. Design quality is good. Build quality, job site cleanliness, friendliness and communication of crews (both Melton and subs) was outstanding. You get what you pay for in this field, and Melton is worth every dollar. Highly recommend.
We have used Melton for multiple remodel projects. They get better with each interaction. Since we stayed in our home during each project, the interaction with the team is crucial to keeping our sanity!
Melton excels in its craftsmanship and interior design. It would have been difficult and laborious for us to find the level of expertise we received for our remodel. We did have challenges and frustrations with the sales and project management side of the house due to vague communication, misaligned priorities, and a lack of urgency to complete the project.
This was our second Melton project. Everything came out great again. They are a pleasure to work with and the finished product is everything we wanted.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Melton Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys