Very friendly and great communication.

Trust

Trust - I would hire them again for any projects. They had access to our home while we were out of town and we felt totally secure with it.

Additional Comments

Additional Comments - Cannot say enough good things. We love the work they did on our home.

Additional Comments

Additional Comments - We're very happy with our newly remodeled house!

We appreciated the professionalism and efficiency of working with our Project Developer (Susan Hamilton), Design Team (Alex Parulis and Jessica Walsh), and Construction Team (Gianna Bresciani, Darren Klein). Meetings were always preceded by an agenda which kept discussions focused and streamlined. We were able to move through questions/challenges and make decisions fairly quickly. The quality of craftsmanship and attention to detail was excellent. We felt we paid fair prices for Melton's services. I have already recommended Melton to a close friend!

Trust

Trust - Everyone that worked on our project demonstrated an outstanding level of integrity.

Areas Of Satisfaction

Areas Of Satisfaction - The Project Development team, led by Susan Hamilton, was simply wonderful to work with: organized, efficient, professional, thoughtful, creative in problem solving. The Design presentations and method of selecting finishes made the Design process fun and easy. We loved this stage of the project! In the Construction phase, our Project Manager, Gianna Bresciani, was extremely knowledgeable, practical, and forthright when it came to addressing any challenges that arose during the project. Gianna consistently worked with us and the larger Team to come up with solutions that were fair and that we were all comfortable with. Our Lead Carpenter, Darren Klein, had an impeccable attention to detail, got our input on all the things that mattered - even if we didn't know it! He worked seamlessly with everyone on site and had a great rapport with the sub-contractors. Darren took great pride in his work and held the job site to a high level of standard.

We have done a number of home construction projects over several years with a variety of independent and corporate builders. Melton stands out as being the most, personable, attentive, relatable, attentive team we’ve worked with. Their professionalism, financial management, and attention to detail often went above expectations. We highly recommend everyone from the design team to the warranty team!

We are super grateful to all Melton did, and appreciate how it was a high-quality and in-house experience. It was the right fit for us, and we are also aware that if we had more time and bandwidth to take more on, there are potentially other options that could have been less expensive.

wonderful team to work with

Areas Of Satisfaction

Areas Of Satisfaction - WE love the work that they did. Working with them was straightforward.

Absolutely! I would highly recommend Melton to everyone, and we hope to be able to use Melton again someday. We were very happy with every aspect of our project, and all of our expectations were exceeded. It was a pleasure to work with Melton and we are so happy with the final product.

Areas Of Satisfaction

Areas Of Satisfaction - I was very impressed with Melton overall. The people who worked on our project were amazing - Nick, Angela, Josh, Scott, John. They were all so wonderful and knowledgeable. We are very happy with the quality of the work, which we expected when we hired Melton. The deciding factor for us when hiring Melton was the promise that the project would be completed on time and on budget. And I was very impressed that this happened! It's so rare that a project is done on time and with no extra costs. The daily schedule was great to have, and the communication throughout the entire project was wonderful.

Additional Comments

Additional Comments - We hope to work with Melton again someday!

Excellent company with top notch crews. We're extremely pleased with the results of our remodel. The Melton team handily dealt with any issues that cropped up during the job and finished a week early.

Additional Comments

Additional Comments - Best remodel job we've experienced. We miss working with our leads.

Areas Of Satisfaction

Areas Of Satisfaction - Communication exceeded expectations. I was living out of state during part of the construction, so I appreciated the FaceTime meetings, photos and regulator updates. I also appreciated that the design process was so thorough and how most all decisions were made prior to constructions.

We have been very pleased with Melton. The high quality employees and subs made the job as painless as possible. Highly recommend!

Melton has been an amazing partner. I would highly recommend them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - I think they exceeded my expectations pretty much in every area. I had never done renovations, so I have nothing to compare to, but they set the bar very high for anyone else I might work with in the future.

Additional Comments

Additional Comments - They've been amazing. I'm so pleased, I love the space, and I couldn't be happier. They're always there if I have questions.

Areas Of Satisfaction

Areas Of Satisfaction - Everything came out great!

Schedule

Schedule - Finished ahead of schedule

We were very satisfied with the remodel that Melton completed for us. In particular, the professionalism of the team, process management and project communication were outstanding.

Overall the process was easier and felt more trustworthy than any other construction process we have gone through. We think the higher price was worth the lower stress. We have already recommended you to multiple friends who have followed through with projects

Professional & Organized

Professional & Organized - Very professional and organized. The number of systems in place and the fact that the entire team adheres to those systems was very impressive.

Clean & Safe

Clean & Safe - Our neighbors told us multiple times how clean they kept the site and how courteous the crew was.

Additional Comments

Additional Comments - Thanks for making our rebuild such a pleasant experience! Overall the business Melton has built is 2nd to none when it comes to systems and quality of work. We will continue to confidently recommend you to anyone and everyone.

See #13.

Areas Of Satisfaction

Areas Of Satisfaction - Wow, what a team MDB has assembled--from interior design (Haley), architecture (Clare) and the site leadership team (Gianna and Tim) to the boss (Susan) and the various subs (shout out to Rocky), we witnessed impressive professional/operational growth since our first Melton engagement 10 years ago (kitchen). In particular, we appreciated the regular, detailed meetings and supporting materials. In the renovation and build world of MDB, alignment of a client's design fantasy and the ultimate timeline and product is key--you guys knock it out of the park! Thank you.

I have recommended Melton Design Build to friends after my recent experience with them. Many people respond that Melton is too expensive for them to consider. I always tell them to think in terms of value rather than just the bottom line dollar amount. Melton provides excellent design services, project management and construction management. I felt that the wealth of knowledge within their organization was always accessible to me and this gave me confidence that I would get a high quality project in the end. As a client, I appreciated that I didn’t have to do the hard work of developing design options, contracting for trades, and managing the schedule and costs. The cost of using Melton for my project was well worth the value they provided.

Professional & Organized

Professional & Organized - Every person I met in the Melton organization from the people who first responded to my phone inquiry, to those who greeted me when I stepped in the door of the offices, to the design professionals and the construction crew were consistently professional.

Expertise

Expertise - I like that there are professionals within Melton with diverse backgrounds and experience. I got the impression that the team working on my project collaborated with these folks and could rely on help from them as questions or problems came up. I had a greater level of confidence knowing that the people who work at Melton collaborate with each other. It appears that it’s an organization that fosters and values teamwork. I think that no construction project is simple whether it’s small or large and each requires multiple levels and kinds of expertise. Melton is the first firm I’ve worked with that had the necessary expertise for all parts of the project.

Areas Of Satisfaction

Areas Of Satisfaction - Melton’s communication was excellent during both the design and construction phases and continues into the warranty phase. They communicated with me well and the team communicated among themselves really well. The project designer was so knowledgeable and she far exceeded my expectations for developing a design that completely meets my needs. She really listened and translated what she heard into a super design, unique to me. The level of carpentry skills exceeded my expectations, The quality of the subcontractors exceeded my expectations. The project management during the construction phase was the best I have ever seen - no question!! Overall knowledge of the design/build field exceeded my expectations.

I have recommended Melton to friends.

Professional & Organized

Professional & Organized - The entire Melton experience from our first contact with Nick, through the design process with Jessica and Josh, to the actual build with Gianna and Tim and all the teams they managed, was polished and thoughtfully presented.

Expertise

Expertise - Melton either had the in-house expertise to accomplish the task or they brought in trusted partners with which they were obviously acquainted. In the few cases when schedule constraints forced them to work with a new partner, they took extra care to monitor their progress to ensure it was up to Melton's standard.

Schedule

Schedule - Schedules reflect intent but inevitably must flex when they encounter real-world constraints. Throughout the project Gianna and Tim were able to implement contingencies to maintain forward momentum. Their ability to adapt and develop solutions quickly made even the unexpected, less stressful.

Construction Quality

Construction Quality - Melton is staffed with professionals with the ability to raise craftsmanship to an art form. The project required a few site-built elements that were tricky to plan, let alone implement. In response, Gianna introduced us to Darren, a master carpenter. His ingenuity, attention to detail, and keen eye provided us with some custom woodwork that still bring a smile each time we enjoy it.

Problem Resolution

Problem Resolution - When questions, concerns, or problems surfaced, Melton addressed and resolved them. Period. This level of service extended even to support staff, where it was a pleasure to work with Selene in Accounting.

Clean & Safe

Clean & Safe - Construction is messy; it just is. With that said, the care and concern Melton exercised during the project made a huge difference at the end. Zipper walls and Ram Board are a big deal and Melton did not skimp when it came to protecting my home. Clean up at the end of each work day not only made for a more pleasant experience, it allowed the teams to more accurately assess progress and address issues.

Employees & Subcontractors

Employees & Subcontractors - Melton hires great people. They do an exceptional job setting expectations about the "Melton Standard" and ensuring it is maintained, even by their partners.

Trust

Trust - Bottom line, this is why I decided to go with Melton. At every touchpoint, the commitments made were met and when circumstances made those commitments impossible or unfeasible, there was never a concern; Melton found a way.

Areas Of Satisfaction

Areas Of Satisfaction - Melton’s commitment to our satisfaction. What business doesn’t say this about their service? Follow through, however, is often inconvenient, time consuming, and/or expensive. At no time did Melton balk and press for the expedient option.

Yes, I certainly would. Overall we had a wonderful experience with the folks from Melton. As issues arose they were addressed to our satisfaction. We love our bathroom remodel!

Expertise

Expertise - We felt all involved in our project were very knowledgeable and guided us well in our decision making.

Clean & Safe

Clean & Safe - The crew cleaned up every day before leaving. We appreciated that so much, most especially due to the holiday season when the project was underway.

Employees & Subcontractors

Employees & Subcontractors - 100 %!!!! We loved everyone involved in our project; from the very beginning to the beautiful end. Everyone was professional, courteous, fun and the camaraderie was warm and caring. Even if there was a bump along the way, we always worked it out together.

Areas Of Satisfaction

Areas Of Satisfaction - Getting to know everyone on our team was the best part. So many folks we met along the way and by the end of our remodel I felt a bit sad to say goodbye. Melton has a wonderful group of employees, subcontractors, office staff.

Absolute pleasure to work with!

I worked with Adrian Wisniewski. He was the first person we spoke with, and he is the main reason we chose to work with Meltion Design Build. I did a lot of research online, and Melton Design Build was one of the few companies we chose to set up an appointment with. Some project managers just walked around, but when Adrian walked in, he asked if he needed to take off his shoes when coming into our home. I noticed his shoes were very clean, and he didn't want to mess up the customer's house.

Additional Comments

Additional Comments - Overall we're very happy with out decidsion to work with Melton

Absolutely! We tell everyone how happy we are with our remodel.

Professional & Organized

Professional & Organized - From start to finish, it was all organized and laid out.

Areas Of Satisfaction

Areas Of Satisfaction - They finished the project ahead of schedule and within budget. Communication was always excellent. Attention to details made it all go smoothly

Additional Comments

Additional Comments - We felt very pleased with all aspects of the remodel. Each member of the Team was professional but personable. It was not challenging to have this project done. It was hugely beneficial to have a smooth experience.

Areas Of Satisfaction

Areas Of Satisfaction - Many different people and teams of people came to my house to perform their part of the scheduled upgrades. They were, without exception, some of the best people I've worked with - always pleasant and willing to talk about their work in addition to being accommodating to my activities in getting ready for work. I enjoyed working with them all.