Build quality is good, but lack of disclosing information on multiple occasions created unneeded stress.
Yes, of course, however it would be important that they seek to have better quality control in the work carried out by the contractors, we take care of the finishes
Terrible process and experience. I understand that COVID has made things complicated for builders but it didn’t feel like McArthur made any extra effort to be accommodating, understanding, or proactive. Communication was poor throughout the whole process. Many issues could have been resolved or mitigated with better communication. I would not build with McArthur again or recommend them.
I love my home just not the experience that i got building my home. Things at first went good, but as the build went on it wasn't.
Overall satisfied with the quality of the home, cosmetically it is acceptable, but by no means fine craftsmanship. Hoping that the underlying structure was more of a priority. Purchasing process was very frustrating and unprofessional, however the caveat here is that I did purchase after another client had backed out on the home. I think if you start the process from the very beginning with McCarthur, it is likely to be smoother.
I have mixed feelings towards McArthur Homes and the experience I had with them. On the surface, things are great. They have a good system in place and they have good people working for them. And I understand that construction projects have their fair share of unexpected and unavoidable problems. But what bothered me about my experience with McArthur Homes was the way I was treated through those problems. Though technically you could say they addressed any concerns I had, they did not leave me feeling like they had listened to me and had done all they could to make things right. I felt like they were a lot of talk without much action to back that up. I also have been more disappointed than I expected to be with some of the quality of finishes and completion of my home.
We had an overall great experience with McArthur.
They were really good to work with. They were responsive and upfront about everything.
McArthur Homes was a pleasure to work with. I was pregnant at the time, very close to delivery. They went out of their way to make sure we got into our home. They really went above and beyond! They got the job done early, which was great!
They were really good to work with. They did a good job.
They were very organized well prepared, and pro active with the selection process and gave us updates when we needed them.
We will be sending anyone and everyone we can to McArthur, if we ever got to build again we would definitely choose to work with McArthur!!! Amaizing communication from start to end, wonderful options and excellent service all around!
We just had some stuff the needs to come back, but other than that it was okay.
Houses are well built and design process is seamless. Very transparent about pricing and customer satisfaction
They were great to work with, easy to get in touch with, and I do wish they finished on time but overall it was a good experience!
McArthur was amazing to work with!! They made everything so simple and straightforward. They always communicated with us exactly what the next steps were. We always knew what was going on during the process of the build. The quality of work was impeccable; we were so impressed with them! 10/10 would build with McArthur again in the future.
They are a very family friendly company and addressed all of our needs in a timely manner.
We and our family have built several homes with builders like McArthur and I can say that working with McArthur Homes is the best experience we have had. They were clear and honest from the outset and kept us informed during the building process. The quality of the finished home is exceptional. We are very please and would give McArthur homes our highest recommendation.
Went thru town home build experince and they were the best
Overall it was a good experience
Register is covered by carpet. HVAC unit stop working in first day move in. A whole pantry does not have any bracket. Many item remain from walkthrough day still not fixed. I sent many emails to warranty service and he did not response until I make noise. The orientation day was terrible, Dean tried to make it fast and he did bit notice many missing part of the house like HVAC did not work, no hot water in bathtub, no shelf bracket of pantry, register covered.
McArthur Homes was easy to work with and responsive.
We heard a lot of really good things about the quality of home that McArthur builds, but kind of came away from it all feeling a little bit let down compared to our previous town home built by Dr Horton.
I would not recommend McArthur Homes in any way. From our first meeting, to our last, we were over promised, and under delivered. At our very first meeting, we asked the Sales Community Advisor, why we should choose McArthur Homes. Her answer, because McArthur is a family business that does what is right, and will do whatever they can to make the buyer happy. Honestly, if I would have known what I do now, I would have called her bluff.
There were multiple code issues with our home that I pointed out to McArthur homes and they felt like it was not a code issue. When I brought it up to others they agreed that they are code issues and that I could have taken it to an attorney.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McArthur Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys