They were really good to work with. They did a good job.
They were very organized well prepared, and pro active with the selection process and gave us updates when we needed them.
We will be sending anyone and everyone we can to McArthur, if we ever got to build again we would definitely choose to work with McArthur!!! Amaizing communication from start to end, wonderful options and excellent service all around!
We just had some stuff the needs to come back, but other than that it was okay.
Houses are well built and design process is seamless. Very transparent about pricing and customer satisfaction
They were great to work with, easy to get in touch with, and I do wish they finished on time but overall it was a good experience!
McArthur was amazing to work with!! They made everything so simple and straightforward. They always communicated with us exactly what the next steps were. We always knew what was going on during the process of the build. The quality of work was impeccable; we were so impressed with them! 10/10 would build with McArthur again in the future.
They are a very family friendly company and addressed all of our needs in a timely manner.
We and our family have built several homes with builders like McArthur and I can say that working with McArthur Homes is the best experience we have had. They were clear and honest from the outset and kept us informed during the building process. The quality of the finished home is exceptional. We are very please and would give McArthur homes our highest recommendation.
Went thru town home build experince and they were the best
Overall it was a good experience
Register is covered by carpet. HVAC unit stop working in first day move in. A whole pantry does not have any bracket. Many item remain from walkthrough day still not fixed. I sent many emails to warranty service and he did not response until I make noise. The orientation day was terrible, Dean tried to make it fast and he did bit notice many missing part of the house like HVAC did not work, no hot water in bathtub, no shelf bracket of pantry, register covered.
McArthur Homes was easy to work with and responsive.
We heard a lot of really good things about the quality of home that McArthur builds, but kind of came away from it all feeling a little bit let down compared to our previous town home built by Dr Horton.
I would not recommend McArthur Homes in any way. From our first meeting, to our last, we were over promised, and under delivered. At our very first meeting, we asked the Sales Community Advisor, why we should choose McArthur Homes. Her answer, because McArthur is a family business that does what is right, and will do whatever they can to make the buyer happy. Honestly, if I would have known what I do now, I would have called her bluff.
There were multiple code issues with our home that I pointed out to McArthur homes and they felt like it was not a code issue. When I brought it up to others they agreed that they are code issues and that I could have taken it to an attorney.
Our biggest problem with McArthur Homes is lack of communication and follow through. Something can be discussed and a plan decided upon that has a specific result. However how it turns out may not even be close to what was promised. It's as though the left hand has no idea as to what the right hand is doing.
We struggled with communication a few times. If I were to do it again I would put some things in writing.
I am very happy with the quality of homes that they build and very happy that we chose to go with them to build our first home.
It was very easy to work with McArthur Homes. Spencer was really supportive. He was amazing throughout the journey.
We worked with Paige Anderson and she was amazing! Great communication and she always seemed happy to see us! Our home is beautiful too!! We love it!
The whole process from start to finish is well thought out and well organized.
1 year later it is apparent from myself and various neighbors that McCarthur had issues with their framers on this build. I have needed carpet pulled to fix creeks. I currently have a creek under the tile in a bathroom and McArthur has not responded to my request for fixing it (within warranty period). Additionally the HVAC plans filed with the city show dramatically more vents and capacity compared to what was installed in the house. Resulting in the upstairs being quite warm. Most of the HVAC was run using flex pipe which cuts most of the air pressure. We also have had 3 service calls with their plumbers because water pressure and temperature have been spotty. When you flush a toilet, the shower pressure in every bathroom cuts to 30% of what it should be. It is evident that the 3/4 PEX piping is inadequate for the amount of appliances that each one feeds. At this point I would not recommend McArthur to a friend.
Great company to work with for building our dream home!
I would have originally given this a five star rating; however, recent conversations and agreements with McArthur employees have reduced this rating. The quality of the home is excellent, as was the initial building process. The company would do well with some customer service training in not telling the client that they are doing them a favor by following up in promised services. We heard this twice in as many weeks. In addition, we have been battling landscaping issues as it appears the sod laid in our front yard was put directly on existing dirt.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McArthur Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys