It was ok, but there were some issues with build quality. No glue was used for our subfloor so it’s pretty creaky already. The space for the fridge was 3 inches smaller than it was supposed to be. Had to remove the baseboard and the fridge (standard size) barely fits. The roughed in plumbing for the toilet in the basement is about a foot and a half too far from the wall. We had numerous issues with tile installation. The walls were not wiped down prior to painting to remove construction dust, so even with low tack tape the paint just peels off the wall - can even see the dust on the back side of the paint pieces that flake off. The soft close drawer slides used are poor quality, and when we had their rep out to try to fix some issues he did his best but ultimately said “sorry, they’re not very good.” We had a powder-coated railing installed...three times. Was terribly scratched up the first time and they re-coated. Installed in the same holes so it was unstable. They then came back to install in new holes but adjusted the railing position on the brackets way too close to the wall so the ends of the railing are pushing into the wall and starting to cause some damage. They’re pretty incompetent, so we decided to just live with that. There’s a “brick” from the stone facade on the front of the house that is falling out - started getting loose well before a year into ownership. Basically not a bad location or general floor plan, but execution was poor in many respects. Granted most of that comes from sub-contractors and third parties, but McArthur is ultimately responsible for the shortcomings.
The construction process was as good as it can be with a builder.
This was our first home, and overall I found the experience pleasant and well organized. Wouldn't hesitate the recommend McArthur Homes to anyone who asked.
I think the value of the home was better than average and many people we worked were very courteous and professional; however the sales rep was very non communicative. This led to us not being able to make the proper buying decisions in the time we would have preferred. We were also delayed in closing process due to the slow actions of Adam. I also feel that timing of the response to warranty issues we found during the 1st year were very slow. In fact we still have a few outstanding minor items to be fixed and these were notified two months ago. Overall, I would recommend McArthur to a friend, but some customer service areas could be better.
I would have originally given this a five star rating; however, recent conversations and agreements with McArthur employees have reduced this rating. The quality of the home is excellent, as was the initial building process. The company would do well with some customer service training in not telling the client that they are doing them a favor by following up in promised services. We heard this twice in as many weeks.
Mostly satisfied with the build quality, but the number of small things that made it past quality control is what keeps this from being a 5 Star review.
The entire home buying experience with McArthur homes was exceptional! They have obviously been building homes for a long time. The process is highly efficient and seamless. The quality of the home is outstanding. The best home buying experience I have EVER had!
The thing that stood out to me was that I know a lot of builders are behind, but they were ahead of schedule and that was fantastic. I felt like they have a really well-organized system.
Very nice home for the price.
Great experience building with McArthur, Paige Anderson was great to work with and her communication throughout the whole process was amazing. She also remembered us and our home which we thought was really great considering how many homes and people she meets on a daily basis. The Superintendent Rich was very knowledgeable and straight forward and he insures his guys do things right. The design center was great, and I'm spacing her name but the gal who runs it is amazing and very helpful. We had some areas we needed some advice with tile and she helped us pick out an amazing combination that we absolutely love. we used one of their preferred lenders American Fork Bank, everything went through and was great. Their communication lacked a little bit but everything did turn out A-OK in the end.
McArthur is a great home builder. This is our second home we have purchased with them. All of McArthur's staff was great and we always felt like we were treated wonderfully.
Customer service is perfect with this company. They guided us through the entire process with ease. Would definitely recommend to anyone.
I have built with other companies with before, this is my second time building a home, and this experience was so much easier and smoother. The place is kept cleaner. McArthur does a fantastic job, I was very happy with the process.
This was the second time we built a home. The first time was with Holmes and the experience was just average. When we decided to build again because we couldn’t find an available home that met our expectations, we went with McArthur homes. The quality and service was much better than our previous build. Everyone we worked with was very professional and knowledgeable. There will always be things that come up during the construction process but this company takes ownership if any mistakes are made and makes it right by the home owner. My wife tells me she loves her house everyday and to me that is awesome! She never told me that with our other home. I would definitely build with McArthur again. Thank you McArthur family for your expertise and professionalism and integrity.
They are really good to work with.
We have been so happy with our house! Amazing quality and McArthur was great to work with!
McArthur is great until you have a problem during the build process and then there is zero accountability. For the most part I had a positive experience though.
We loved McArthur homes ❤️ We worked with Jason Shumway & Julia Eichelberger and adore them both! Such a smooth process for us first time home buyers/builders!
We’ve been impressed with McArthur Homes! We love our new home!
It was a really great experience. Everything was a good value for what we paid for.
This was our first time building a home and it was even greater than we expected all because of McArthur homes. The entire process has been seamless. Even now that we are in our home and they have our money, they still make sure we are doing ok and are happy with our product. They are attentive, honest, kind and hard working. The entire company is amazing! I would HIGHLY recommend these great home builders. - update: after a one year walk through, McArthur continues to show great care/service to us. If you are considering building a home with McArthur, let me help you make your decision - DO IT! They are great :)
From start to finish it was an excellent experience. Loved the email updates, the design center, and having the home finished ahead of schedule. Thank you
Great people to work with and had a relatively smooth home buying and home building process. Even when there is something that needs fixed, they are quick to get things done.
My Friends keep telling me that First time Home owner experience is scary , But My experience is somewhat different . I am glad I found the Right builder and excellent Sales Person and team .