It was very easy to work with McArthur Homes. Spencer was really supportive. He was amazing throughout the journey.
We worked with Paige Anderson and she was amazing! Great communication and she always seemed happy to see us! Our home is beautiful too!! We love it!
The whole process from start to finish is well thought out and well organized.
1 year later it is apparent from myself and various neighbors that McCarthur had issues with their framers on this build. I have needed carpet pulled to fix creeks. I currently have a creek under the tile in a bathroom and McArthur has not responded to my request for fixing it (within warranty period). Additionally the HVAC plans filed with the city show dramatically more vents and capacity compared to what was installed in the house. Resulting in the upstairs being quite warm. Most of the HVAC was run using flex pipe which cuts most of the air pressure. We also have had 3 service calls with their plumbers because water pressure and temperature have been spotty. When you flush a toilet, the shower pressure in every bathroom cuts to 30% of what it should be. It is evident that the 3/4 PEX piping is inadequate for the amount of appliances that each one feeds. At this point I would not recommend McArthur to a friend.
Great company to work with for building our dream home!
I would have originally given this a five star rating; however, recent conversations and agreements with McArthur employees have reduced this rating. The quality of the home is excellent, as was the initial building process. The company would do well with some customer service training in not telling the client that they are doing them a favor by following up in promised services. We heard this twice in as many weeks. In addition, we have been battling landscaping issues as it appears the sod laid in our front yard was put directly on existing dirt.
The layout is nice, but the quality of work was less than expected, and you pay a premium for what you get. The builder is not very compromising on any sweat equity, or personal customization on the build.
I like there floor plans, and pricing.
The entire home buying experience with McArthur homes was exceptional! They have obviously been building homes for a long time. The process is highly efficient and seamless. The quality of the home is outstanding. The best home buying experience I have EVER had!
Very nice home for the price.
McArthur is a great home builder. This is our second home we have purchased with them. All of McArthur's staff was great and we always felt like we were treated wonderfully.
They are the best builders that I have worked with. There have high quality standards. My house is still in great shape after a year. I look forward to many more years without any problems.
I have built with other companies with before, this is my second time building a home, and this experience was so much easier and smoother. The place is kept clean all throughout construction. McArthur does a fantastic job, I was very happy with the process. I've now lived here a year and any little issue they fixed promptly. I had very small concerns and they still addressed them. The home is very well built and we love our home and neighborhood!
We bought a beautiful home overall and working with the McArthur sales and design teams were easy but I am still disappointed with how poorly some areas of the home were completed. We've had issues with the installation of appliances and had to have professionals come out and rewire them, the banister we upgraded to is not even in areas and still has paint specks that were not removed during the final walkthrough, our tub was scratched, etc. All things that we can live with, just makes us feel a little disappointed for spending as much money as we did for such careless little mistakes to be made. I do not regret buying with McArthur, I will now just be wary of how rushed the construction team is going to be for a new build and how much that could affect the quality of the finished project.
McArthur has been very friendly and good to work with.
We’ve been impressed with McArthur Homes! We love our new home!
This was our first time building a home and it was even greater than we expected all because of McArthur homes. The entire process has been seamless. Even now that we are in our home and they have our money, they still make sure we are doing ok and are happy with our product. They are attentive, honest, kind and hard working. The entire company is amazing! I would HIGHLY recommend these great home builders. - update: after a one year walk through, McArthur continues to show great care/service to us. If you are considering building a home with McArthur, let me help you make your decision - DO IT! They are great :)
Paige kept me informed every step along the way.
From start to finish it was an excellent experience. Loved the email updates, the design center, and having the home finished ahead of schedule. Thank you
It was ok, but there were some issues with build quality. No glue was used for our subfloor so it’s pretty creaky already. The space for the fridge was 3 inches smaller than it was supposed to be. Had to remove the baseboard and the fridge (standard size) barely fits. The roughed in plumbing for the toilet in the basement is about a foot and a half too far from the wall. We had numerous issues with tile installation. The walls were not wiped down prior to painting to remove construction dust, so even with low tack tape the paint just peels off the wall - can even see the dust on the back side of the paint pieces that flake off. The soft close drawer slides used are poor quality, and when we had their rep out to try to fix some issues he did his best but ultimately said “sorry, they’re not very good.” We had a powder-coated railing installed...three times. Was terribly scratched up the first time and they re-coated. Installed in the same holes so it was unstable. They then came back to install in new holes but adjusted the railing position on the brackets way too close to the wall so the ends of the railing are pushing into the wall and starting to cause some damage. They’re pretty incompetent, so we decided to just live with that. There’s a “brick” from the stone facade on the front of the house that is falling out - started getting loose well before a year into ownership. Basically not a bad location or general floor plan, but execution was poor in many respects. Granted most of that comes from sub-contractors and third parties, but McArthur is ultimately responsible for the shortcomings.
We had an excellent experience with McArthur Homes. Their customer service was excellent. Nothing to complaint about. When there was a problem they took care of it fast. The big complaint we have is against their contractors. We had a lot of problems with the electrical. Breakers kept popping from several electrical aoutlets. Several times we had to place a work order to come fix them. Kitchen cabinet doors were put on crooked. So another work order there. Top of cabinets were left very dirty. Paint around the house looked like it was done in a hurry. There were other things that I can’t remember but we kept finding things to fix. Besides that. McArthur took care of it all. Great service from them. I would highly recommend looking into McArthur Homes if anyone is in the market for one.
Great people to work with and had a relatively smooth home buying and home building process. Even when there is something that needs fixed, they are quick to get things done.
The construction process was as good as it can be with a builder.
At first I was concerned with the quality, craftsmanship, and the whole deal of this purchase, but it was so much easier than I was hoping. I wish my other house was stress-free like this one.I am very please with the whole package (quality of the house, service, warranty, and the peace of mind that my wife and I now have).
They definetely just use the cheapest materials to get the homes built. This winter could see the frost where they insulation was and could see the 2x4s in the wall. There was no additional insulation on the outside like some home builders use the sterform and then they use the plywood on top of that. It would help keep homes cooler in the summer and warmer in the winter. There is a couple spots where the floor now squeaks. Also they ask you to put tape on when you are doing your final walk through, yeah they just peeled alot of the tape off. There is no insulation between the floors so you can hear everything. If someone is talking a shower sounds like you are in a waterfall. So these are some things that I don't like about McArthur but they still have great value but not an Ivory home like my last house was.
This was our first home, and overall I found the experience pleasant and well organized. Wouldn't hesitate the recommend McArthur Homes to anyone who asked.
I think the value of the home was better than average and many people we worked were very courteous and professional; however the sales rep was very non communicative. This led to us not being able to make the proper buying decisions in the time we would have preferred. We were also delayed in closing process due to the slow actions of Adam. I also feel that timing of the response to warranty issues we found during the 1st year were very slow. In fact we still have a few outstanding minor items to be fixed and these were notified two months ago. Overall, I would recommend McArthur to a friend, but some customer service areas could be better.
The initial building of our home was amazing. Jeff was always courteous and quick to respond. The house is well built with no real issues beyond normal settling. Follow up on promises made and the ability to speak respectfully to clients is something that should be improved upon when working with a client following completion of the home though. Especially when completing a project offered by McArthur without an initial client request. The words “we are doing you a favor” should never be said to a client, yet we heard them twice within two weeks
Mostly satisfied with the build quality, but the number of small things that made it past quality control is what keeps this from being a 5 Star review.
The thing that stood out to me was that I know a lot of builders are behind, but they were ahead of schedule and that was fantastic. I felt like they have a really well-organized system.
Great experience building with McArthur, Paige Anderson was great to work with and her communication throughout the whole process was amazing. She also remembered us and our home which we thought was really great considering how many homes and people she meets on a daily basis. The Superintendent Rich was very knowledgeable and straight forward and he insures his guys do things right. The design center was great, and I'm spacing her name but the gal who runs it is amazing and very helpful. We had some areas we needed some advice with tile and she helped us pick out an amazing combination that we absolutely love. we used one of their preferred lenders American Fork Bank, everything went through and was great. Their communication lacked a little bit but everything did turn out A-OK in the end.
Customer service is perfect with this company. They guided us through the entire process with ease. Would definitely recommend to anyone.
This was the second time we built a home. The first time was with Holmes and the experience was just average. When we decided to build again because we couldn’t find an available home that met our expectations, we went with McArthur homes. The quality and service was much better than our previous build. Everyone we worked with was very professional and knowledgeable. There will always be things that come up during the construction process but this company takes ownership if any mistakes are made and makes it right by the home owner. My wife tells me she loves her house everyday and to me that is awesome! She never told me that with our other home. I would definitely build with McArthur again. Thank you McArthur family for your expertise and professionalism and integrity.
They are really good to work with.
We have been so happy with our house! Amazing quality and McArthur was great to work with!
McArthur is great until you have a problem during the build process and then there is zero accountability. For the most part I had a positive experience though.
We loved McArthur homes ❤️ We worked with Jason Shumway & Julia Eichelberger and adore them both! Such a smooth process for us first time home buyers/builders!
It was a really great experience. Everything was a good value for what we paid for.
My Friends keep telling me that First time Home owner experience is scary , But My experience is somewhat different . I am glad I found the Right builder and excellent Sales Person and team .
McArthur Homes was excellent to work with! They were professional and thorough in explaining everything and made sure I understood the whole process. They definitely made sure my needs were met. I would highly recommend these home builders. Thank you!
Overall a great builder that delivers a quality home at an affordable price.
McArthur was FANTASTIC to work with! Our house is beautiful and well built. They answered all of our questions and fixed anything we found that needed fixing before we moved in.
They went above and beyond! We were extremely satisfied with everything. They were professional and we recommend them to everybody. We love McArthur Homes!
We are so happy with Mcarthur Homes. The whole process was terrific. It was fun and exciting to watch our home being built. We hade a great experience and were glad we chose to build our home with McArthur Homes. We would recommend anyone to build with them.
I'm not one to post reviews but I felt I should with our experience with McArthur Homes. From start to finish the process was easy and everyone we worked with at McArthur was knowledgeable and professional. We are thrilled with our new home.
We searched and shopped around other builders but McArthur Homes is simply the best. Great people, great customers service and beautiful home designs.
McArthur Homes built us a great home and was very easy to work with. I'd recommend them to anybody and everybody.
I've already got a few friends to move in.
We have loved our experience of building a home with McArthur. They build quality homes that are well built and are very professional and easy to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McArthur Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys