Overall pleased with the result of our home, just feel that there could have been more communication/organization

I don’t feel like I could recommend McArthur Homes without including points of caution to prospective buyers. There are several things that happened during our building process that were very frustrating, and I think I would make sure to tell someone to look out for those issues before moving forward with building a home; however, I do think I would advise anyone to proceed with caution no matter who the builder was, given our new experience in the matter.

Smooth process and great people!

well built, but poorly planned and engineered. I’d be surprised if undersized heat pumps don’t result in class action. community trash and recycling way under capacity and does not taken into account human behavior and proximity to neighboring community of homes and driveway. same with ‘guest’ parking and ingress paths to 84” H and narrow garage doors.

Yes

There were numerous terms in the contract that were not fulfilled, and they were unable to accommodate us accordingly.

McArthur Homes was easy to work with. They were very communicative and gave results to what they offered.

Everyone I dealt with at McArthur Homes was friendly and nice, they built the home in a quick amount of time, and there are no real quality issues. If they could figure out the landscaping to make it beautiful, that would be great because it's not beautiful. The shrubs are about four inches high, and I know they'll grow, but even if they were grown it would still be ugly. It would be nice if there was some diversity in it. They really did the bare minimum. They put in bushes that will survive, but I'm not blown away by the landscaping.

Yes. McArthur provides a quality home. There were several bumps in the road, but McArther resolved issues (somewhat quickly).

McArthur Homes provides really good quality for the price. Being in the custom home business, I was quite impressed with the quality of the home for the price it was.

McArthur Homes was wonderful to work with. They took good care of us and were quick to answer questions and be as accommodating as possible. We really enjoyed using them as our builders.

We loved working with everyone from McCarthur. I've already told several friends to consider McCarthur when looking into their future homes. We were treated so well during the entire process that I would highly recommend them.

I wanted to say thank you to Stephanie Worlton because she worked with us to make sure we got everything we needed.

I felt that every step of the way was great, and they were on top of things. They did an amazing job.

It's a starter home, and the experience was good but not great. My AC unit was installed improperly, and after struggling for a few weeks, we called to have someone come out. The apprentices did not wire it properly, but it was fine.

Very good experience overall, but not perfect

I am really happy with my home.

I had a good experience all around.

Steph was awesome.

I dont think the home buying experience is ever super fun. However, my experience buying a McArthur was a very good experience. Quick communication and friendly people. It was very nice not playing the bidding games on offers.

Very good experience except for one thing. On the initial discussion our realtor asked if we could use a different title company and was told yes. At closing we were told we didn't get our $500 gift card because we used a different title company. As the buyers we feel we shouldn't have been penalized by this and should still receive our gift card but no one really wants to address it.

Great people and everything went smooth

McArthur Homes builds great homes and are so easy to work with. The home layout and location is great!

We’ve been very pleased with McArthur Homes. The more we learned about them as a builder, the quality of homes they build and the people we met and how they run their business made us feel so confident about the home we were purchasing.

Very exceptional customer experience

Customer service sucks!

The team was helpful through every step. When there were speed bumps, they made sure we were comforted.

I'm definitely happy with the quality of the build overall. There are a few things that I think will need to be looked at during the warranty period, but I don't think any build is going to be perfect. Having said that, I think the communication during the build itself was subpar. I would constantly get emails that said something to the effect of, "Thank you for your patience. We are experiencing a time that we've never experienced before." I understand that, but as a customer, I am too. So, in times when things are unlike anything you've ever experienced, it would make sense to do things that have never been done. Let me explain. Be more open and transparent in communication. What are the delays, and why? What is your build process and are there phases to it? What are things we can do to be ready to move in once it is ready to go? Are there specific milestones that we would typically watch for that indicate it is to a specific point in the build? What are things we should be watching for as the buyers? Are there things we should be paying extra close attention to during the walkthroughs and such? Point is, I would rather you give me more information than I need than just be silent and constantly thank me for being patient. I don't know what delays exist and why. I don't know how things affect the build process. I don't know what general timing is or should be. I don't know what things to be watching for. I would have expected better communication.

Everyone at McArthur made the building process better than we expected. They listened to our issues and responded to questions.

The quality of the home is great and everyone was quick to help us out and make sure we understand everything. Overall McArthur did a great job.

Thank you for building my home and not getting greedy or lazy when the market went haywire. I am seriously beyond happy with my experience buying a home from McArthur. I recommend McArthur every time I talk about my home to others.

We have loved building with McArthur. Throughout the whole building process, they were excellent at updating us, especially during a tricky time with unexpected shortages. Every person we worked with was professional and extremely knowledgeable. We loved all of the design choices for our home, allowing it to feel like a custom home would. McArthur offers more customization choices than most builders in the area. They also have a higher standard that other builders would require you to upgrade to receive. We have been impressed with the warranty- and particularly how it was explained to us. We have been very impressed with the subcontractors as well. We believe McArthur builds a better home than most other builders in the area. We loved our experience and would look to build with McArthur again in the future!

McArthur homes were so easy to work with and the selections included were comparable and even above other home builders in the area. The communication each week was so helpful in knowing what was happening and so exciting to see everything come together.

We loved working with Sales staff Kira and Merrilee. We mainly worked with Kira. She was super easy to work with and would always communicate quickly and respond to needs we had arise throughout the construction process. On the other hand I was not impressed with McArthur's Construction process itself. Having been in the construction industry myself for many years the time frame McArthur provided and deadlines that were given to us after we contracted was ridiculous. Our house sat at framing stage for two months with all concrete done and not one thing was completed for two months. A home our size should not take 10 months to build. Arrive Homes was still cranking their homes out in as little as six months and they are much bigger more complex plans. I was very disappointed at how the jobs have been run and quality control from a construction management perspective was horrible. The subcontractors were blowing and going leaving tons of messes and there was zero quality control given to most of these homes built in Sunrise Ranch. Our construction manager went ahead and had our carpet installed one month before our home was completed. Numerous subs were found walking all over our brand new carpet. The carpet was laid before our finish electrical and plumbing was done. Insulators were blowing our insulation in our attic and walking all over brand new carpet ladders mud shoes dust dirt grime. Safe to say who ever managed these projects was not using any common sense. Our new house was not new when we moved in it. ZERO QUALITY CONTROL. Sales staff solid 10 in my book construction staff managers subcontractors 2 out of 10.

Build quality is good, but lack of disclosing information on multiple occasions created unneeded stress.

Yes, of course, however it would be important that they seek to have better quality control in the work carried out by the contractors, we take care of the finishes

Terrible process and experience. I understand that COVID has made things complicated for builders but it didn’t feel like McArthur made any extra effort to be accommodating, understanding, or proactive. Communication was poor throughout the whole process. Many issues could have been resolved or mitigated with better communication. I would not build with McArthur again or recommend them.

I love my home just not the experience that i got building my home. Things at first went good, but as the build went on it wasn't.

Overall satisfied with the quality of the home, cosmetically it is acceptable, but by no means fine craftsmanship. Hoping that the underlying structure was more of a priority. Purchasing process was very frustrating and unprofessional, however the caveat here is that I did purchase after another client had backed out on the home. I think if you start the process from the very beginning with McCarthur, it is likely to be smoother.

I have mixed feelings towards McArthur Homes and the experience I had with them. On the surface, things are great. They have a good system in place and they have good people working for them. And I understand that construction projects have their fair share of unexpected and unavoidable problems. But what bothered me about my experience with McArthur Homes was the way I was treated through those problems. Though technically you could say they addressed any concerns I had, they did not leave me feeling like they had listened to me and had done all they could to make things right. I felt like they were a lot of talk without much action to back that up. I also have been more disappointed than I expected to be with some of the quality of finishes and completion of my home.

We had an overall great experience with McArthur.

They were really good to work with. They were responsive and upfront about everything.

McArthur Homes was a pleasure to work with. I was pregnant at the time, very close to delivery. They went out of their way to make sure we got into our home. They really went above and beyond! They got the job done early, which was great!

They were really good to work with. They did a good job.

They were very organized well prepared, and pro active with the selection process and gave us updates when we needed them.

We will be sending anyone and everyone we can to McArthur, if we ever got to build again we would definitely choose to work with McArthur!!! Amaizing communication from start to end, wonderful options and excellent service all around!

We just had some stuff the needs to come back, but other than that it was okay.

Houses are well built and design process is seamless. Very transparent about pricing and customer satisfaction

They were great to work with, easy to get in touch with, and I do wish they finished on time but overall it was a good experience!

McArthur was amazing to work with!! They made everything so simple and straightforward. They always communicated with us exactly what the next steps were. We always knew what was going on during the process of the build. The quality of work was impeccable; we were so impressed with them! 10/10 would build with McArthur again in the future.