I have mixed feelings towards McArthur Homes and the experience I had with them. On the surface, things are great. They have a good system in place and they have good people working for them. And I understand that construction projects have their fair share of unexpected and unavoidable problems. But what bothered me about my experience with McArthur Homes was the way I was treated through those problems. Though technically you could say they addressed any concerns I had, they did not leave me feeling like they had listened to me and had done all they could to make things right. I felt like they were a lot of talk without much action to back that up. I also have been more disappointed than I expected to be with some of the quality of finishes and completion of my home.
We had an overall great experience with McArthur.
They were really good to work with. They were responsive and upfront about everything.
McArthur Homes was a pleasure to work with. I was pregnant at the time, very close to delivery. They went out of their way to make sure we got into our home. They really went above and beyond! They got the job done early, which was great!
They were really good to work with. They did a good job.
They were very organized well prepared, and pro active with the selection process and gave us updates when we needed them.
We will be sending anyone and everyone we can to McArthur, if we ever got to build again we would definitely choose to work with McArthur!!! Amaizing communication from start to end, wonderful options and excellent service all around!
We just had some stuff the needs to come back, but other than that it was okay.
Houses are well built and design process is seamless. Very transparent about pricing and customer satisfaction
They were great to work with, easy to get in touch with, and I do wish they finished on time but overall it was a good experience!
McArthur was amazing to work with!! They made everything so simple and straightforward. They always communicated with us exactly what the next steps were. We always knew what was going on during the process of the build. The quality of work was impeccable; we were so impressed with them! 10/10 would build with McArthur again in the future.
They are a very family friendly company and addressed all of our needs in a timely manner.
We and our family have built several homes with builders like McArthur and I can say that working with McArthur Homes is the best experience we have had. They were clear and honest from the outset and kept us informed during the building process. The quality of the finished home is exceptional. We are very please and would give McArthur homes our highest recommendation.
Went thru town home build experince and they were the best
Overall it was a good experience
Register is covered by carpet. HVAC unit stop working in first day move in. A whole pantry does not have any bracket. Many item remain from walkthrough day still not fixed. I sent many emails to warranty service and he did not response until I make noise. The orientation day was terrible, Dean tried to make it fast and he did bit notice many missing part of the house like HVAC did not work, no hot water in bathtub, no shelf bracket of pantry, register covered.
McArthur Homes was easy to work with and responsive.
We heard a lot of really good things about the quality of home that McArthur builds, but kind of came away from it all feeling a little bit let down compared to our previous town home built by Dr Horton.
I would not recommend McArthur Homes in any way. From our first meeting, to our last, we were over promised, and under delivered. At our very first meeting, we asked the Sales Community Advisor, why we should choose McArthur Homes. Her answer, because McArthur is a family business that does what is right, and will do whatever they can to make the buyer happy. Honestly, if I would have known what I do now, I would have called her bluff.
There were multiple code issues with our home that I pointed out to McArthur homes and they felt like it was not a code issue. When I brought it up to others they agreed that they are code issues and that I could have taken it to an attorney.
Our biggest problem with McArthur Homes is lack of communication and follow through. Something can be discussed and a plan decided upon that has a specific result. However how it turns out may not even be close to what was promised. It's as though the left hand has no idea as to what the right hand is doing.
We struggled with communication a few times. If I were to do it again I would put some things in writing.
I am very happy with the quality of homes that they build and very happy that we chose to go with them to build our first home.
It was very easy to work with McArthur Homes. Spencer was really supportive. He was amazing throughout the journey.
We worked with Paige Anderson and she was amazing! Great communication and she always seemed happy to see us! Our home is beautiful too!! We love it!
The whole process from start to finish is well thought out and well organized.
1 year later it is apparent from myself and various neighbors that McCarthur had issues with their framers on this build. I have needed carpet pulled to fix creeks. I currently have a creek under the tile in a bathroom and McArthur has not responded to my request for fixing it (within warranty period). Additionally the HVAC plans filed with the city show dramatically more vents and capacity compared to what was installed in the house. Resulting in the upstairs being quite warm. Most of the HVAC was run using flex pipe which cuts most of the air pressure. We also have had 3 service calls with their plumbers because water pressure and temperature have been spotty. When you flush a toilet, the shower pressure in every bathroom cuts to 30% of what it should be. It is evident that the 3/4 PEX piping is inadequate for the amount of appliances that each one feeds. At this point I would not recommend McArthur to a friend.
Great company to work with for building our dream home!
I would have originally given this a five star rating; however, recent conversations and agreements with McArthur employees have reduced this rating. The quality of the home is excellent, as was the initial building process. The company would do well with some customer service training in not telling the client that they are doing them a favor by following up in promised services. We heard this twice in as many weeks. In addition, we have been battling landscaping issues as it appears the sod laid in our front yard was put directly on existing dirt.
The layout is nice, but the quality of work was less than expected, and you pay a premium for what you get. The builder is not very compromising on any sweat equity, or personal customization on the build.
I like there floor plans, and pricing.
The entire home buying experience with McArthur homes was exceptional! They have obviously been building homes for a long time. The process is highly efficient and seamless. The quality of the home is outstanding. The best home buying experience I have EVER had!
Very nice home for the price.
McArthur is a great home builder. This is our second home we have purchased with them. All of McArthur's staff was great and we always felt like we were treated wonderfully.
They are the best builders that I have worked with. There have high quality standards. My house is still in great shape after a year. I look forward to many more years without any problems.
I have built with other companies with before, this is my second time building a home, and this experience was so much easier and smoother. The place is kept clean all throughout construction. McArthur does a fantastic job, I was very happy with the process. I've now lived here a year and any little issue they fixed promptly. I had very small concerns and they still addressed them. The home is very well built and we love our home and neighborhood!
We bought a beautiful home overall and working with the McArthur sales and design teams were easy but I am still disappointed with how poorly some areas of the home were completed. We've had issues with the installation of appliances and had to have professionals come out and rewire them, the banister we upgraded to is not even in areas and still has paint specks that were not removed during the final walkthrough, our tub was scratched, etc. All things that we can live with, just makes us feel a little disappointed for spending as much money as we did for such careless little mistakes to be made. I do not regret buying with McArthur, I will now just be wary of how rushed the construction team is going to be for a new build and how much that could affect the quality of the finished project.
McArthur has been very friendly and good to work with.
We’ve been impressed with McArthur Homes! We love our new home!
This was our first time building a home and it was even greater than we expected all because of McArthur homes. The entire process has been seamless. Even now that we are in our home and they have our money, they still make sure we are doing ok and are happy with our product. They are attentive, honest, kind and hard working. The entire company is amazing! I would HIGHLY recommend these great home builders. - update: after a one year walk through, McArthur continues to show great care/service to us. If you are considering building a home with McArthur, let me help you make your decision - DO IT! They are great :)
Sales Communication - Paige kept me informed every step along the way.
From start to finish it was an excellent experience. Loved the email updates, the design center, and having the home finished ahead of schedule. Thank you
It was ok, but there were some issues with build quality. No glue was used for our subfloor so it’s pretty creaky already. The space for the fridge was 3 inches smaller than it was supposed to be. Had to remove the baseboard and the fridge (standard size) barely fits. The roughed in plumbing for the toilet in the basement is about a foot and a half too far from the wall. We had numerous issues with tile installation. The walls were not wiped down prior to painting to remove construction dust, so even with low tack tape the paint just peels off the wall - can even see the dust on the back side of the paint pieces that flake off. The soft close drawer slides used are poor quality, and when we had their rep out to try to fix some issues he did his best but ultimately said “sorry, they’re not very good.” We had a powder-coated railing installed...three times. Was terribly scratched up the first time and they re-coated. Installed in the same holes so it was unstable. They then came back to install in new holes but adjusted the railing position on the brackets way too close to the wall so the ends of the railing are pushing into the wall and starting to cause some damage. They’re pretty incompetent, so we decided to just live with that. There’s a “brick” from the stone facade on the front of the house that is falling out - started getting loose well before a year into ownership. Basically not a bad location or general floor plan, but execution was poor in many respects. Granted most of that comes from sub-contractors and third parties, but McArthur is ultimately responsible for the shortcomings.
We had an excellent experience with McArthur Homes. Their customer service was excellent. Nothing to complaint about. When there was a problem they took care of it fast. The big complaint we have is against their contractors. We had a lot of problems with the electrical. Breakers kept popping from several electrical aoutlets. Several times we had to place a work order to come fix them. Kitchen cabinet doors were put on crooked. So another work order there. Top of cabinets were left very dirty. Paint around the house looked like it was done in a hurry. There were other things that I can’t remember but we kept finding things to fix. Besides that. McArthur took care of it all. Great service from them. I would highly recommend looking into McArthur Homes if anyone is in the market for one.
Great people to work with and had a relatively smooth home buying and home building process. Even when there is something that needs fixed, they are quick to get things done.
The construction process was as good as it can be with a builder.
At first I was concerned with the quality, craftsmanship, and the whole deal of this purchase, but it was so much easier than I was hoping. I wish my other house was stress-free like this one.I am very please with the whole package (quality of the house, service, warranty, and the peace of mind that my wife and I now have).
They definetely just use the cheapest materials to get the homes built. This winter could see the frost where they insulation was and could see the 2x4s in the wall. There was no additional insulation on the outside like some home builders use the sterform and then they use the plywood on top of that. It would help keep homes cooler in the summer and warmer in the winter. There is a couple spots where the floor now squeaks. Also they ask you to put tape on when you are doing your final walk through, yeah they just peeled alot of the tape off. There is no insulation between the floors so you can hear everything. If someone is talking a shower sounds like you are in a waterfall. So these are some things that I don't like about McArthur but they still have great value but not an Ivory home like my last house was.
This was our first home, and overall I found the experience pleasant and well organized. Wouldn't hesitate the recommend McArthur Homes to anyone who asked.
I think the value of the home was better than average and many people we worked were very courteous and professional; however the sales rep was very non communicative. This led to us not being able to make the proper buying decisions in the time we would have preferred. We were also delayed in closing process due to the slow actions of Adam. I also feel that timing of the response to warranty issues we found during the 1st year were very slow. In fact we still have a few outstanding minor items to be fixed and these were notified two months ago. Overall, I would recommend McArthur to a friend, but some customer service areas could be better.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McArthur Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys