Areas Of Satisfaction - The crew and workmanship was wonderful. The weather was incredibly hot that week and they did not show signs of slowing down, I don't know how they did it.
Recognized Excellence - Joe, Jessica and Marcus were very helpful.
I highly recommend the product BoralSteel, and even more, (and most important), the company Lifetime Shingles LLC for their professionalism and excellent work with installation. Wayne Stanek knows his product, and hires the best crews. Joe, Justin, and Brian did a fabulous job and I am very pleased with the investment toward my home. Jessica handles scheduling and is most efficient. Bravos all around, and great thanks.
Construction crew was not as professional as Wayne was in 2002.......
Recognized Excellence - Although everyone that I dealt with at Lifetime provided great service, i would like to recognize Jessica Lemperes for her exceptional service in keeping me informed of the status of my project and helping to accommodate the special need required for my project
We hired Lifetime Shingles to put a steel roof and new siding on a century-old rural property. Our schedules kept us away from the worksite but the crew chief kept us in the loop with calls, texts, and photos, which reassured us and which we really appreciated. The building is completely renewed for the next 100 years!
Communication - This was a long-distance job and both Jessica (home office) and Marcus (crew chief) were in regular communication with us before and during the project. Since we weren't able to be there, the photos Marcus sent during the siding and roofing project were both exciting and reassuring. All of our questions were answered quickly and in detail.
Rollie was informative and patient with our questions. The roofers were courteous, efficient, fast and kept the job site clean. The Lifetime staff kept us informed throughout the project. Best of all, our roof has a textured, upscale look.Greg & Sharon ChristianP. S. Yes Rollie is my brother, but Sharon is a tough sell.
Marcus gave us comparative information about the different types of metal roofs on the market. He was able to answer all our questions and find the right product for our project. He was timely and provided a time frame for the work to be completed which worked for our schedule and the project was completed in a timely fashion. The people in the office were also very helpful with scheduling and with warranty and insurance assistance.
Wayne showed my wife and I existing shingle projects that he had done and that helped us with our decision to haveLifetime Shingles do our roof.The two employees doing the project were great to work with.
Areas Of Satisfaction - The new shingles look great and they have withstood two 60 to 70 miles per hour wind storms.
We are very happy with everything completed by Lifetime Shingles.
Areas Of Satisfaction - I was most satisfied with Lifetime Shingles' cleanliness and the nice completed installation.
Recognized Excellence - Marcus and the installation crew provided me with exceptional service.
Installation Crew - The installation crew was the hardest working bunch of guys I have ever seen. They busted their buts putting on the roof before Christmas, and we are appreciative of their efforts. Thank them all from the bottom of our hearts.
Areas Of Satisfaction - I think the company does quality work and stands behind it. I also think Marcus really believes in the product he sells and wants to help people. I appreciated his candor, honesty, and detailed estimates.
Areas Of Satisfaction - Experienced, competent work
Outstanding product with outstanding installation and support.
Lifetime Shingles was great to work with! Very friendly, clearly communicated our options and listened to what we were looking for in a roof. Choosing one of the metal roofs was the best fit for us and we found our fit thanks to Kevin's knowledge and expertise.
Boyer has true artists working for them. They made my house into the home I dreamed of!
The product is wonderful and the staff who installed it were professional and kind.
I really enjoyed their professionalism and they did a fantastic job. I definitely will be using them again.
Thank you Legacy for replacing our hail-damaged roof and handling the insurance claim process with clarity and efficiency.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lifetime Shingles as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys