we have and a friend is building a home now
Area Of Satisfaction - I feel the company exceeded my expectations in terms of resolving the major issues going on through the process of putting in our bath tub. We upgraded our bathroom, and that process would be where I feel they exceeded.
Liberty built a good house for us overall, but I feel when we were trying to be proactive and avoid issues we were brushed off and then when the issue happened we had to chase a solution. Our doors have a 1" gap under them; we tried addressing this in preconstruction to frame them lower and cut the doors down before they even got permits, now I'm stuck with it, very frustrating.
Favorite Part - My favorite part about working with Liberty Homes was their professional demeanor.
Best Quality, Build & Service .... They have done really a fantastic job
Favorite Part - My favorite part was their timeliness. They completed the project before the estimated date.
Not entirely. The process wasn't extremely pleasant (some things were good), but they built a beautiful home. There was an attitude like they are doing us some great favor and we should be happy to get what we get. These houses are expensive! But ultimately we are very happy with the house.
After being asked to update this rating, it is an opportunity to elaborate that upon contacting the GM of liberty- there was no help.I was more or less an annoyance. Now (1 year later) come to find out the HOA (which is controlled by liberty as they still own a majority of the lots) wants to double the monthly fee to cover areas they have neglected to maintain. Don’t expect an honest experience.
Area Of Satisfaction - The house itself was very beautiful, we were very happy with the final product.
Liberty Homes is professional and wonderful to work with.
Construction Quality - We are still waiting for a couple of repairs.
Punchlist - We are still waiting on a few.
Lead Source - I heard about Liberty Homes on the web.
Area For Improvement - They did not fall short of my expectations. Everything was good and we had no problems.
Area Of Satisfaction - They exceeded my expectations because of the house and the lot and everything.
Favorite Part - My favorite part about working with Liberty Homes was their friendliness and the fact that we always got answers back. They also built our home in a timely manner. We love living here.
Area Of Satisfaction - Quality is much better than last builder. Very happy that we're allowed to do sweat equity agreements.
Wes, the realtor in Sunset Hills was not a very good realtor to deal with. He doesn't communicate well, doesnt check emails, and never makes me feel like he remembered i was building a house with liberty homes.
Our experience with Liberty Homes was amazing. They followed through with everything they had promised. We could not be happier with our home. Everything was done in a timely manner, and everyone was very professional. We love our home!
Favorite Part - They followed through with everything that was promised. Very easy to communicate with.
They get the work done on time. They are also very good at getting things fixed when there is a problem.
Area Of Satisfaction - They exceeded my expectations in regards to the timeframe. They got it done early.
Favorite Part - My favorite part was my project manager. He was very helpful and explained things clearly.
Communication - There can be better communication between salesman, general contractor and customer.
Employees & Subcontractors - The Sheetrock contractor was smoking in my house. Everyone else was great.
Lead Source - Just drove by.
Area Of Satisfaction - I was very pleased that I was able to modify the master bath and get the tub we wanted.
Favorite Part - Supervisor was very nice and was always willing to address our concerns.
Area Of Satisfaction - Schedule was on time, communication was very good, really appreciated the status updates with pictures
Liberty Homes was great to work with! We are happy with the craftsmanship of our home. They were quick to address our list of touch ups and did a great job.
Area Of Satisfaction - The communication was really good and they have a very friendly staff.
Area Of Satisfaction - The speed of construction and the superintendent's attentiveness to the project were excellent. Bryce is a great asset and ambassador for Liberty Homes.
Area Of Satisfaction - We were pleasantly surprised with some of the things they did. They made it so that in the future we can easily connect the sprinkler system in the front and back yards.
Area Of Satisfaction - The price was very good! They did it in a cost effective way and I'm very happy with that.
Favorite Part - My favorite part was working with Diana. She was always willing to help me and listen. Her excitement through out the whole thing was great! She walked me around, answered my questions and the process was easy! I'm very happy with that!
Area Of Satisfaction - Liberty Homes has followed through on when they said they were going to make a change, and they did. They were accurate with their timelines and according. Overall I am satisfied with the work they did and the cost.
Favorite Part - My favorite part about working with Liberty Homes is that they worked and communicated well.
Overall very please and very happy with what they did. Some back and forth communication between landowner picking lots out regarding water pressure, but they did a fine job.
Favorite Part - Everyone was very nice and friendly and walked me through the process step by step! Thank you!
Liberty Homes was very professional from start to finish and kept deadlines in spite of some weather conditions and were always available to answer questions we had.
Iâ€™m glad I used this service - it saved me a lot of time that I didnâ€™t have to spare. I have a bathroom that I envisioned but didnâ€™t know where to start on selecting products on my own. I recommend using pros to help design kitchens and master bathrooms because messing them up will cost you in... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Liberty Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys