Highly recommend Kent Homes, From start, to the construction phase, the process has been impressive.

Use Comments

Use Comments - Kate and Vanessa have been exceptional! Highly recommend Kent Homes!

Lead Source

Lead Source - Brett Russell Brunswick Forest Realty, Kate DaSilva Kent sales

I would absolutely recommend them! I love their quality, their options, and their standards. I also, love the model choice and personnel.

Construction Quality

Construction Quality - We are still in building process, but so far everything is going well.

Problem Resolution

Problem Resolution - Everything is being addressed, but we still have 8 weeks until completion. They have been very responsive.

Understand Building Process

Understand Building Process - We meet with project manager every 2 week. They always answer our questions, and gives tentative scheduling.

Communication

Communication - Wre meet every other week, and anytime a text or call they respond immediately.

Clean & Safe

Clean & Safe - The job site is still active.

Professional & Organized

Professional & Organized - They are very responsive. There were a couple of glitched, but all was worked out.

Overall Experience

Overall Experience - We are in the middle of completion, but everyone is responsive and is very caring. They wants their products to meet our expectations.

Just getting started but so far so good.

Budget Pre-Con

Budget Pre-Con - Yes, selections was a good experience.

Communication

Communication - Yes, good communication.

Design Center & Selections

Design Center & Selections - Alinia was knowledgeable, professional, made the process stress free

Overall Experience

Overall Experience - So far so good.

Professional & Organized

Professional & Organized - Yes,

Sales Attentiveness

Sales Attentiveness - Kayla is great.

Sales Communication

Sales Communication - Good

Sales Knowledge

Sales Knowledge - Yes

Sales Problem Resolution

Sales Problem Resolution - We are waiting to get written confirmation that a railing on the retaining wall boardering property is not needed.

Sales Solutions

Sales Solutions - Very helpful

Salesperson Accessibility

Salesperson Accessibility - Kayla is very good.

Salesperson Knowledge

Salesperson Knowledge - We are very comfortable that we know where we are at.

Salesperson Professionalism

Salesperson Professionalism - Correct

Trust

Trust - Yes

Understanding Of Cost

Understanding Of Cost - Correct

Value

Value - Yes

Options

Options - Yes

Lead Source

Lead Source - Visit to Brunswick Forest during Coastal Home Weekend, went to open house, met Kayla, high praise from Ryan Lipchek of CBUSA a customer and friend of mine.

Additional Comments

Additional Comments - appreciate the written communications, every step and expectation communicated well

Lead Source

Lead Source - Did our own research and talked with multiple builders but truly appreciated conversations with Kate

Susan Lyons and Alina Aviles were outstanding to work with. There are almost no updates on the Kent Portal since Selections and I only get communications when I ask questions. I hope the construction phase goes better.

Customer Suggestion

Customer Suggestion - Not at this time, they have been great!

Lead Source

Lead Source - Saw the model and loved ir and the quality of the work.

Additional Comments

Additional Comments - All systems go. We are looking forward to continued exceptional service.

Sales Communication

Sales Communication - Kate DaSilva was great!

Sales Knowledge

Sales Knowledge - Kate DaSilva by far is the most knowledgeable and effective sales rep we worked with.

Sales Problem Resolution

Sales Problem Resolution - Kate is the best!

Budget Pre-Con

Budget Pre-Con - A suggestion: we knew our landscape budget would be light going in but helping us know what some of the options we had with the outside items before we signed the contract with Kent would have helped. It would have helped with our work with the Bank financing.

Customer Suggestion

Customer Suggestion - Let people know that during their selection process that depending upon when they start building that the chosen vendor selections my longer exist when comes time with building. We experience that several times already and we've just started construction.

Lead Source

Lead Source - Via walkthroughs when we came through Brunswick Forest promotions.

Our sales person, Kate D, has been a joy to work with. She responds to every question we have and understands our vision for our home, so she's been very helpful in making sure we ask for the right things.

Budget Pre-Con

Budget Pre-Con - We really didn't discuss a "no greater than" price...I would have appreciated a little more guidance during selections on estimates of the options we selected.

Change Order Process

Change Order Process - Explained well

Design Center & Selections

Design Center & Selections - A little overwhelming. The only challenge we found was with the lighting and not being able to see examples...reviewing beforehand was very helpful

Overall Experience

Overall Experience - We're very happy we're going to have a Kent home.

Sales Attentiveness

Sales Attentiveness - Excellent.

Lead Source

Lead Source - Weekend visit to Brunswick Forest and touring model homes

I would although definitely not with some issues I would change. One was that we were not aware of all the standard options when we signed the contract. We might not have add any additional items but would have been nice to have that option. The other was that the billing timing seems very inconsistent month to month. Here it is November and we have not received a monthly request for the draw for October. I sent an email but no response.

We are so happy to have selected Kent Homes to be our builder. They are a well run, top notch organization that prides itself on building top quality homes, using top quality materials and utilizing top quality subcontractors in the various trades. They strive to get everything perfect the first time and that has been our experience so far in our construction. They also are not overextended, so there has been no interruption of the progress in our construction. They also have managed the supply chain issues that exist in the industry masterfully, our construction has moved seamlessly from one phase to the next. Overall, I feel like we are partners with Kent Homes, working toward our common goal of building a top quality dream home for our retirement.

Design Center & Selections

Design Center & Selections - Vanessa has a unique ability to assist in selections, she took the time to understand what we wanted as an overall presentation and then showed us different choices that really helped the process. She was always pleasant and professional and has a great eye for what goes well with what.

Sales Attentiveness

Sales Attentiveness - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Communication

Sales Communication - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Knowledge

Sales Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Problem Resolution

Sales Problem Resolution - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Solutions

Sales Solutions - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Accessibility

Salesperson Accessibility - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Knowledge

Salesperson Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Professionalism

Salesperson Professionalism - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Lead Source

Lead Source - Internet search and word of mouth from other Kent client

Construction Quality

Construction Quality - Construction is the highest quality, using the best materials. Extraordinary attention to detail is paid as to the smallest aspects of our construction.

Problem Resolution

Problem Resolution - We have not had any problems, but whenever we have any questions Kent Homes will answer them promptly and take the time to be sure we are fully informed--no issue is too small to ask about, they are always patient and helpful.

Understand Building Process

Understand Building Process - At the time construction was about to begin, Kent Homes gave me a chart that showed all the specific processes that go into building a home from the clearing of the lot to the last drop of paint on the finished home. I knew the order everything was going to be happening, and I knew exactly what I would be charged for by way of progress payments, and I know everything that remains to completion. Project Manager Chris Moore has also been fantastic about making sure we understand everything going on in the construction process. He meets with us on site, calls or texts us with updates, and sends photographs of construction progress so we can see the house come together bit by bit.

Communication

Communication - Communication on all phases of construction has been effortless and to our satisfaction. I can reach our project manager Chris Moore at any time, he always responds right away, and the staff at Kent Homes are equally responsive. Top quality operation, a pleasure to do business with.

Trust

Trust - Trust is something to be earned and Kent Homes has my trust. They are fully transparent, their word is their bond, and I have no doubt I am doing business with a trustworthy organization

Clean & Safe

Clean & Safe - I am very happy with not only how clean the site is but that work that is completed is protected from getting dusty or dirty from subsequent aspects of the construction. For example, after the tile and counters were put in, they were protected from dust by a plastic covering

Employees & Subcontractors

Employees & Subcontractors - Everyone we encounter when at the home site is all business and professional--and they work from sun-up to sundown. The work ethic is flat out impressive, and the quality is the highest.

Employees Professionalism

Employees Professionalism - Everyone at Kent Homes is professional and super friendly. They are busy, but never too busy to help any way they can.

Professional & Organized

Professional & Organized - I am happy to be doing business with Kent Homes. They know the business inside out. They know how to deliver highest quality homes in a principled, professional, and friendly manner. Everything that has happened-- from first looking at model homes, to signing a contract to now being more than 1/2 way through construction-- has been top notch.

Overall Experience

Overall Experience - Exceptional experience is the right description. There are many homes being built in my complex, including many by other builders, and I know have chosen the right builder.

PM Professionalism

PM Professionalism - Our project manager, Chris Moore is a true master at his craft. I think we are his 600th home built. He pays extraordinary attention to detail--he reviewed our full set of plans pre-construction and noticed things that we had not noticed and had suggestions for improvements. These were great ideas and were welcomed. He is at our homesite every day, directing subcontractors, making sure everything is done exactly as specified. We meet with him every 2 weeks on site and get a tour of everything that has been done, and also discuss what is planned for the next several days. He is patient and pleasant, and answers all of our questions fully. We are never rushed, he has the ability to make us feel like we are the only house he is working on and there is nothing we can't talk about. We also talk and text about the project when not meeting in person, and Chris sends us photographs of the work done so we can see and enjoy the progress bit by bit. From the moment we met Chris we had the feeling that we were partners, with the common goal of building a top quality home, and we were happy to have such a knowledgeable builder on our side. Chris has done a fantastic job at managing the supply chain, and having one trade ready to go as soon as the previous trade's work was completed. His crews are there when the sun comes up, and are there until dusk. We could not be happier with our project manager, Chris Moore-- he is a credit to Kent Homes and its outstanding reputation.

Recommend Builder

Recommend Builder - I recommend Kent Homes without hesitation or qualification. All builders are not the same-- Kent Homes has exceeded expectations at every turn, and we are glad, and feel fortunate, to have them as a partner.

Design Center & Selections

Design Center & Selections - The design center is small and hard to navigate. Everything needs to be tucked away. Compared to the Logan design center, Kent is not as easy to view the choices. Also, the surface of the island competed with selections I made. A solid color background would Vanessa is the best.

Sales Attentiveness

Sales Attentiveness - Kate is the best.

Sales Knowledge

Sales Knowledge - Kate DaSilva is a knowledge bank. She was incredibly helpful.

Options

Options - I think the PPG paint choices are limited. They do not have a bright white. As stated above, the design center was hard to navigate. Cabinet choices were limited.

Lead Source

Lead Source - From visiting St James Plantation

Lead Source

Lead Source - We attended the builder showcasre.

Design Center & Selections

Design Center & Selections - Vanessa Hannant was so helpful. Offered suggestions when asked. We had such a fun day.

Professional & Organized

Professional & Organized - All of our interactions with anyone associated with Kent Homes has been outstanding.

Sales Attentiveness

Sales Attentiveness - Kate is awesome. Whenever we had a question, she quickly responded. When she was out on maternity leave, Kayla was so helpful.

Salesperson Accessibility

Salesperson Accessibility - Kate

Salesperson Knowledge

Salesperson Knowledge - Outstanding!!

Salesperson Professionalism

Salesperson Professionalism - Kate is awesome.

Trust

Trust - Everyone at Kent Homes is outstanding.

So far so good for the most part. We are about halfway through our build and it has been going smoothly.

Lead Source

Lead Source - Recommended by a friend

Construction Quality

Construction Quality - The last time we were at the house was during the interior sheet rocking. At that point we were satisfied with everything.

Employees & Subcontractors

Employees & Subcontractors - We have only had experience with the landscaper, Patrick who was very professional and courteous.

Overall Experience

Overall Experience - Would be 5 stars if bi-weekly communication was better organized and forthcoming. The meetings always begin with "what questions do you have?". Having built a house before we know what to ask but those who have not may not know what questions to ask. We think it would be better to give the customer a run down of the progress made over the prior 2 weeks and what is planned for the next 2 weeks. Then ask "what questions do you have?" We feel like we have to ask many questions to get this information. That said, Archie always does have an answer to our questions- he sometimes does not offer up the info without our asking.

PM Professionalism

PM Professionalism - Archie is very knowledgeable and professional. When we did our pre-sheet rock walk through this was evident. He pointed out everything and knew exactly what to look for and made required corrections according to the plans. We were very impressed with this meeting.

Recommend Builder

Recommend Builder - Overall, our experience with Kent has been excellent!

Great attention and follow up. Feel like an honored customer.

To early in process to respond

Design Center & Selections

Design Center & Selections - Vanessa was very helpful and patient. She addressed all our needs quickly and professional.

Flexibility for small construction change prior to blueprints even being completed was denied. Thus 4 stars.

Communication

Communication - So far no issues.

Design Center & Selections

Design Center & Selections - Design center and Vanessa were exemplary.

Lead Source

Lead Source - Brunswick Forest sales team.

Lead Source

Lead Source - From the St James realtor who sold me my lot. Eddie Addison

Additional Comments

Additional Comments - Everything has been excellent and my home construction started on time. Carol Hobbs was terrific as was Alina Aviles who handled my selection process. Both Carol and Alina were knowledgeable and easy to work with. Vey happy I chose Kent Homes.

Kent has been outstanding in their process and the people are amazing

Communication

Communication - Kent always responds quickly to emails and the project manager meets by phone with us every 2 weeks. If I have an urgent question, I feel like I can text our project manager.

Design Center & Selections

Design Center & Selections - Alina in the design center worked very thoroughly and diligently with us and we never felt rushed to make decisions. Alina also re-worked a few areas of our home with the ideas we had (that were not on the custom options list) and listened carefully to what we wanted. We are very happy with these changes.

Professional & Organized

Professional & Organized - Kent's policies and procedures are clearly outlined. All the employees are very professional and easy to get along with.

Sales Attentiveness

Sales Attentiveness - Carol is the BEST! We had a million questions and thoughts, and she carefully listened and guided us through the process.

Sales Knowledge

Sales Knowledge - Carol knows so much about all of the floor plans and options. She helped us weigh options to suit our budget.

Sales Problem Resolution

Sales Problem Resolution - We had a concern about our floor plan and the lot lines. Carol went back to her engineer twice and resolved the placement of the house on our lot to our satisfaction.

Sales Solutions

Sales Solutions - The custom options booklet for our floor plan is very extensive. Carol helped us navigate through the options and weigh them carefully. She also went above and beyond to produce an acceptable solution for our loggia enclosure.

Salesperson Accessibility

Salesperson Accessibility - Carol always responds within a couple of hours. She is very accessible to meet in person also.

Salesperson Knowledge

Salesperson Knowledge - Carol's meetings are short and to the point. We were able to go through the plans/contract item-by-item with her and she answered many questions throughout this process.

Salesperson Professionalism

Salesperson Professionalism - Carol is a great "problem solver" and knows who to contact to get answers quickly.

Options

Options - The custom booklet was large and comprehensive. I feel like every home is semi-custom because the options that are important to you can be added.

Lead Source

Lead Source - from the St. James webpage and the builders showcase weekend.

Additional Comments

Additional Comments - We are so happy that we decided on Kent Homes. We are very excited to build a semi-custom home that is budget-friendly. We know the quality and craftsmanship will be excellent, and we felt like we could make the Pierre's Bay floor plan into our very own custom home. Not only are all of the custom options provided with this floor plan well thought-out, but when we wanted truly custom items in our home, Kent was able to make those changes as well.

Problem Resolution

Problem Resolution - OMG! Kenny, our project manager, has been absolutely amazing in his thoroughness! Highly recommend him

PM Professionalism

PM Professionalism - Without Kenny we would be lost. I can't tell you how many times I have praised Kenny and his masterful work on our house.

PM Professionalism

PM Professionalism - Archie has been great. He is very responsive and answers our questions.

The quality of our home is excellent and we have enjoyed working with our Project Managers, Michael Johnson and Jim Talbot. However, it is extremely disappointing that at 2 1/2 months in our home the items noted on our first walkthrough have not been completed. This is not the fault of our Production Manager but rather getting the contractors back to finish up our home when they have now been pulled to work on new homes. We are now scheduled for our 60 day walkthrough which supposedly is only to address those items NOT on the original walkthrough - makes no sense and the delays have been extremely frustrating.

Sales Attentiveness

Sales Attentiveness - Kate was very attentive and communicated well during the entire process. We feel very fortunate to have had her as our salesperson.

Options

Options - Although the quoted options sound good on paper, in order to get the best quality and color selections, upgrades in almost every area were necessary. It would also have been nice if Kent Homes had the type of software that could show your color and design choices for each room during the planning stage, to ensure that everything was flowing the way we would have liked.

Lead Source

Lead Source - Brunswick Forest marketing weekend. The lot we chose was in the North Lakes section - Kent Homes is the only builder in that area. We did see a Kent home that weekend as well and loved the home - so it worked out very nicely for us.

Additional Comments

Additional Comments - This is the first time we have ever built a home (and it's a ways from being done now!) I wish we had known more beforehand of how to navigate certain parts of the planning process, but all-in-all, it's been an enjoyable process. I will say that we feel we hit the jackpot having Michael Johnson as our Project Manager. He has an eagle eye and is all in for his clients - we feel very fortunate to be working with him.

Communication

Communication - At Kent Homes my project manager does a very good job of that. The only person I communicate with is Michael Johnson. He answers all of my questions pretty quickly.

Clean & Safe

Clean & Safe - Best I can tell the job site is kept clean and safe, but I am not here often enough to tell.

Employees & Subcontractors

Employees & Subcontractors - I have had no issues with the employees or subcontractors. My only comment is that they use Atlantic appliances through the home, I was encouraged to use Atlantic as well. I ordered my refrigerator, as well as my washer and dryer, and my wine and beverage appliances. I was told at the time that by using Atlantic, and ordering eight months ahead of time, that I was guaranteed it would be my home by then. I have been dealing with Kenny at Atlantic, and found him not to be cooperative or easy to work with.

Overall Experience

Overall Experience - So far it has been a good experience. I will know if it has been exceptional when I finally move into my home. To date there have been a few bumps, but nothing bad

Customer Suggestion

Customer Suggestion - My suggestion would be as in the last survey I filled out. I answered that this one of my suggestions, and that would be that when you are originally going through the selection process, and the suggestion is to use this company, be thorough with the result. They tell you if you go through the company you are guaranteed a good price, and that is true. However, there is no guarantee that they will be ordered well in advance, and stored and kept there. Atlantic made that clear to me when I called to be sure my appliances would be available. They should explain that better. I would not have used Atlantic if this is what I would be going through.

Expertise

Expertise - We worked with both Michael Johnson and Jim Talbot - both were extremely professional and great to work with.

Additional Comments

Additional Comments - I am building the Pierre model remotely with Dade who is an absolute pleasure. From selections with Alina to house almost ready, I have always felt complete confidence in Kent.

Additional Comments

Additional Comments - Kent sticks by their word. They are reliable. Kent's product is outstanding.