The Kent Homes office staff is working remotely, and our New Home Sales Specialists and Project Managers are available virtually, in-person socially distanced, by phone, or email. We are more than happy to guide you through online home tours, home walks, or show you our quick move-in homes by video. Our goal is to guide you through our interactive, streamlined process and answer any questions you may have, all while providing an unforgettable customer experience while taking all necessary precautions.
Best part was PM Kenny Jones
Construction Quality - Due to the CoronaVirus we haven't been able to visit the house
Problem Resolution - Our PM (Kenny Jones) has addressed all our concerns in a timely manner. He has also found things we weren't able to see and addressed them.
Clean & Safe - Comments from our neighbors have indicated that not only is the job site clean, the workers are not disruptive.
PM Professionalism - Kenny has been more than professional and knowledgeable. He is always on time for our bi-weekly meetings and makes sure he has explained everything before ending the call. He makes sure that all our questions are answered and our concerns are addressed to our satisfaction. If he does not know the answer he will investigate the issue and get back to us promptly.
Change Order Process - yes, easy to understand.
Communication - Communication has been excellent with all involved in the process
Design Center & Selections - Vanessa was so helpful as well as Alina, very patient
Overall Experience - So far I have no complaints at all
Professional & Organized - Very organized, experience was impressive
Sales Attentiveness - Totally, she was excellent
Sales Knowledge - Yes, Kate was wonderful to work with
Sales Problem Resolution - All issues were immediately resolved
Sales Solutions - She had great ideas
Salesperson Accessibility - She always contacted me in a short time every time I called her
Salesperson Knowledge - Yes, went smoothly
Salesperson Professionalism - Always
Trust - Yes, Kenny has been wonderful
Understanding Of Cost - Brochures informative
Value - I believe so
Options - Kent was more than accommodating, I was able to order everything I wanted.
Customer Suggestion - Not at this time, it has been a great experience so far.
Lead Source - Looking at models in Brunswick Forest, also my inlaws purchased a Kent home as well as friends did also.
Additional Comments - Just that it has been an easy process so far, I am enjoying it and do not feel stressed as most people complain about.
So far everything promised has occurred on time
Lead Source - Brunswick Forest sales- Patrick Crean
Additional Comments - So far so good everything is moving along as promised
Change Order Process - With Covid-19 Kent Homes was kind enough to give me 1 change order no charge. My selections were done remotely so I wasn’t sure if what I picked was good. When stay at home orders loosened, I went to the design center to tweak my choices. Just a few minor changes! Thank you!
Design Center & Selections - With Covid-19 I did my selections remotely. Using Zoom or something similar would have been a big help because there were 3 of us on the call. At times I had issues seeing what was being shown because only 2 were able to see what was presented. Alina did a great job and is so helpful, sweet, and professional. Thank you Alina!
Overall Experience - My home just started being built. So far the entire process has been wonderful.
Professional & Organized - Absolutely
Sales Attentiveness - The best!
Sales Communication - Excellent keeping me informed and responding to questions and concerns.
Sales Knowledge - Kate is very knowledgeable and helpful!
Sales Problem Resolution - Absolutely
Sales Solutions - Always, so helpful helping me picking out my structural options.
Salesperson Accessibility - Kate is great at keeping in touch throughout the entire process!
Salesperson Knowledge - Kate is very knowledgeable about the homes Kent offers.
Salesperson Professionalism - Always!
Trust - I do!
Value - At selections, I felt some items were overpriced. But with the $10,000 selections credit I accepted it. I would have made different choices if it were not for the credit.
Options - Lots of choices!
Lead Source - Looking online at homes I found a Kent Home I liked. Then I checked their reputation. All good so I seeked them out for a new home.
Additional Comments - Love all of the people I have worked with. Kate DaSilva, Alina Aviles, Michael Johnson, and Ashley Kent. Great team!
Recommend Builder - Absolutely! Without hesitation.
Customer Suggestion - No, everything went great so far!
Additional Comments - Kent Homes is the best! I am about 2 months from completion. The entire process has been amazing, seamless, professional. Michael Johnson is excellent at keeping me up to date and is very responsive to questions and concerns. He is the best and I am very thankful to have him as my project manager. Everyone I have worked with has been the best! Kate DaSilva, Alina, and the management. Would I recommend Kent Homes? Without a doubt! You will not regret it! So thankful!
We initially interviewed two builders and coming out of those meetings, we immediately knew Kent would be the builder we would select. Kate spent most of the day with us understanding our needs, and quickly responded to any questions that we had after our initial meeting. Kate was thorough and her follow up was very professional. We immediately felt that we were in good hands with Kent Homes!
Budget Pre-Con - We shared our budget with Kate and she worked various scenarios to help us stay within our budget, plus we got the home we are very excited about.
Change Order Process - We totally understand the Change Order Process now, but initially, it wasn't clear to us about a couple changes we attempted to make after a couple meetings with Kate.
Communication - Kent Homes does a remarkable job with communication.
Design Center & Selections - We worked with Alina A. and she made the process much easier than we had anticipated. We liked her use of technology to capture our selections, often times with the pricing, as we went through the process. We also appreciated the fact that they had narrowed the selections down in many areas like cabinets, lighting, carpet, etc.
Overall Experience - So far, we've been really impressed with the entire process!
Sales Attentiveness - Kate is excellent! Kates communication skills are excellent. She was very responsive to any questions that we had. We were also very impressed how she captured the changes we were making. She was our first contact with Kent Homes and we can't think of a better first impression.
Lead Source - We were introduced by the salesperson who we purchased our lot from in Brunswick Forest. Kent was one of three builders he recommended to us.
Salesperson Accessibility - There was a change in our Kent Homes contact person during our process due to Elizabeth leaving the company. It would have been easier if we had had one contact throughout.
Lead Source - Kent Homes was one of the builders we were required to choose from for our neighborhood.
Additional Comments - Following the initial sales process, we also had a change in our designer, due to job changes. It would have been more seamless if we had just the one sales agent, then one designer. That said, the process went smoothly but it was a little unsettling to keep working with new people.
Not sure, Kent has a lot unfinished/problems work to do.
Sales Knowledge - Yes. Carol Hobbs was very knowledgeable and it helped to ease our minds and gain our trust when answering all of our questions.
Salesperson Accessibility - We loved working with Carol Hobbs. She made everything simple and listened to our concerns and was superb with answering all of our questions.
Additional Comments - We are happy we went with Kent homes. We did do some comparative shopping and were happiest with Kent. All of the model homes are great and we fell in love with the Shelter Bay and kept comparing the others to it. Our choice was right for us and we have been so happy to work with Carol Hobbs.
Design Center & Selections - Vanessa Hannant is the best!
Sales Attentiveness - Carol Hobbs is a true professional along with a wonderful and friendly approach.
Sales Knowledge - Carol Hobbs represents Kent Homes well... Outstanding
Trust - Completely
Customer Suggestion - Not at this time
Lead Source - Touring models
Additional Comments - Looking forward to working with our project manager, Chris Moore. Knowledgeable and professional, and accessible.
Additional Comments - Carol Hobbs and Chris Moore are excellent. Thorough explanations and quick answers and results
Thus far Kent Homes Representatives have been most attentive in meeting all of needs and concerns. Their Customer Service is, nothing short of, - EXCELLENT!
Overall Experience - Due to the Covid 19 situation - we had to conduct our design selections remotely via face time and GoToMeetings. The Kent team did an OUTSTANDING job of assisting us with this process
Sales Attentiveness - Couldn't ask for a better Sales rep than Carol - she was extremely helpful during our walk thru of the Kent Model home we selected with recommendations of great option ideas. She is a total Gem!
Salesperson Accessibility - Carol was totally accessible during the entire process, with quick call backs when needed. Total professional
Salesperson Knowledge - Carol's experience with Kent Homes proved invaluable to us during the entire sales and design process.
Salesperson Professionalism - We cannot say enough about Carol's professionalism and expertise in a home build.
Lead Source - We were given the name of two builders at St. James when we decided to make the move from Arizona back to NC. I fell in love with the model floor plans from Kent and their outstanding web page that allowed me to select a model remotely from viewing the floor plan and the wonderful pictures loaded onto the web site.
We love the homes, so many different models, one nicer than the other. I would definitely recommend Kent.
Budget Pre-Con - Chris clearly explained the process going forward.
Change Order Process - We look forward to working with Chris, our project manager.
Design Center & Selections - We were disappointed, we thought there would be more selections to choose from. We also thought that we would have a designer who would put together design examples based on what we said we liked in the form that was given to us before the selection process. Instead it was up to us to figure out what countertop went with what tile, etc. It's very hard to put together ..all the different choices and then hope that we made the right choices. Alina was very pleasant to work with, and she did try to help us every step of the way, but she's not a designer. Had I known that, I may have hired a professional decorator to help us. We looked at so many beautiful models, of course I want my home to look just a nice....I was so looking forward to the selections part, instead it was so stressful.
Overall Experience - So far so good...
Professional & Organized - Carol is very professional, she can answer any question.
Sales Attentiveness - We think so...she helped us when we were deciding on what model to choose from, etc.
Sales Problem Resolution - Yes they addressed any questions, concerns immediately.
Sales Solutions - Yes, she worked very well with us...we like working with Carol...she's good at what she does and we trust her.
Salesperson Accessibility - Yes
Salesperson Professionalism - Always
Trust - We do, so far the process has been very good. As we said before, we trust Carol.
Options - We love the logia...so happy that you offer a year round room. We also love the rounded corners on the walls, the coffered ceilings, the kitchen is especially beautiful. Kent makes a tasteful elegant home.
Lead Source - Parade of Homes
Customer Suggestion - More available options to choose from. During selections, we asked about other options and then they were provided
Lead Source - Website
Highly professional, attentive to our requirements, and very responsive to our inquiries.
Sales Attentiveness - She worked closely with us during our investigation of builder capabilities/house designs/inquiries regarding Kent working with buyers on potential modifications available to house plans.
Options - Recommend higher quality options in carpeting, interior lighting fixtures and cabinet hardware.
Additional Comments - We have a high regard for the Kent Homes staff that we have had direct contact with during sales and selections.
Construction Quality - My son has worked in construction for the last 15 years. He stated after seeing our pictures of the work site (the cleanliness of the work areas, both external and internal to the home site, that this builder takes pride in his work and the product. I agree totally with that statement. As a Marine officer, you can spot a top unit based upon the way it addresses the smallest aspect of its mission...Kent will get the mission of building us a superior home.
Communication - Carol and Alina responded to my inquires quickly and effectively. They are always avialable.
Sales Solutions - Yes, Carol provided creative solutions for exterior steps but wish I had valid solutions for the exterior door setup sooner.
Customer Suggestion - Yes. I had a disagreement on a door setup. I felt that Kent Homes did not respond initially to my request. I thought it was unfair to Alina to try to explain why Kent was not budging on my request. Alina did a great job but I never felt that my issue was address directly with me by someone who could make the decision. I would have liked to discuss my concerns with a decision maker sooner in the process and not have to go through a "mid-person". It took me too many push back to finally get options for a solution. My suggestion is not to leave your Selection team member trying to explain complex construction issues.
Lead Source - St James Builder Guide
Use Comments - So far, the process has been easy with the Kent staff.
Lead Source - One of the weekends, we liked the model.
Additional Comments - On the weekend we spent at Brunswick forest, Ashley Kent sat down with us for 1/2 hour answering our questions while a roomful of people were in the model. We knew how important customers are to the Kent family. She totally focused on us.
We had an outstanding experience with Kent Homes, from start to finish. We are very satisfied with the quality of the home. It was built on time with very few issues. The issue we had, they addressed them to our satisfaction. We couldn't be happier.
Likely To Recommend - We are in the beginning stages of building our home with Kent Homes and so far we have been very pleased with the team at Kent. Elizabeth was outstanding and was truly a pleasure to work with during the sales process and so far we have been very pleased with Chris who is our Project Manager.
Customer Suggestion - During the Sales process Elizabeth was a pleasure to work with and she was always very responsive and helpful. When she left Kent homes it would have been nice to have had someone that became our point person and it felt like there was a gap for a couple of months until Chris became our project manager. I would have expected Kent to be proactive about that and they were not.
Lead Source - Through the sales person at Brunswick Forest
Additional Comments - So far we have been very happy with Kent Homes and we are happy that we chose Kent. The one area that was a little frustrating was the selections process - it felt like the information that we were asked to provide in advance on our preferences was never reviewed. It also felt like the timeline of when we received the information coming out of selections and when they wanted sign off was a little too tight.
Construction Quality - So far no issues - the home is not complete we still have a few months to go.
Clean & Safe - Every time we have been out to the home it has been very clean and there has not been any issues.
PM Professionalism - He has been outstanding and very informative throughout the entire process.
Customer Suggestion - So far its been a great experience and I hope to feel the same way after the home is completed.
Punchlist - There are still one or two things on the punchlist.
Additional Comments - I think we were very fortunate; we had a fantastic project manager that did a great job of keeping everything on schedule, communicating effectively, and went above and beyond to make sure we were happy customers.
Communication - We had an outstanding project manager. The communication could not have been any better.
Warranty Satisfaction - They took care of every issue we had in a timely manner.
PM Professionalism - He was outstanding. He is a great project manager. He went above and beyond for us throughout the whole process.
Recognized Excellence - I would like to recognize Chris Moore. He was the person we dealt with throughout the whole build process. He was just extremely professional. Whenever we had a question, if he didn't have an answer he would get right back to us. We had a time horizon we had to hit because we sold our house very quickly. He made things happen so we could get down here and move in. He was a pleasure to work with and I would highly recommend him.
Any Changes? - We didn't have all the options we wanted with the landscaping.
Favorite Home Feature - We lived in a home that was 40-50 years old for the last 15 years. It is wonderful to be in a new home where everything is brand new. We like the loggia, we extended that and it's very large and a nice living area out there. We get a lot of use and enjoyment out of that.
Additional Comments - We looked at a number of different builders. We had a good feel about Kent Homes. They didn't seem as big as the other builders and really took pride in their work. We could not be happier that we made the choice to go with Kent Home. We have neighbors that went with other builders and they have had issues. We are lucky we made the choice to go with Kent Homes and we have had a good experience.
Kent Homes was the perfect choice for us. We had an odd sized lot and Kent worked with us to get the plan approved with our HOA. The process from design to taking possession was smoothless. They kept us informed all through the build (we were ten hours away) and answered our questions with professionalism and courtesy. The Project manager Archie, the salesperson Carole and design lead, Vanessa were awesome to work with. We would recommend Kent Homes to anyone building a new home!
Lead Source - Salesman from St James
Problem Resolution - I haven’t had any problems yet!
PM Professionalism - Archie is extremely patient, answered all our questions and after every meeting we come away feeling more confidant we picked the right builder in Kent!
Professional & Organized - Everyone at Kent gets the highest rating for being professional and organized
Schedule - If I could rate higher, I would. Kent was ahead of schedule even during the pandemic!
Lead Source - We spent time in the Leland and St. James area looking at numerous models and liked the Kent Home models the best. Workmanship and features were above other models that we visited.
Any Changes? - Put wood floors in guest bedrooms or different carpet. Even though we picked upgraded carpet for those rooms, very dissatisfied with quality, color and wear
Favorite Home Feature - Loggia and full sliding glass doors that make house very open and inviting
Lead Source - The first time we visited St. James Plantation, the sales rep took us on a tour of the development. The houses he showed us were all built by Kent. In our view, it showed how much respect the SJP management had for the quality and value of these homes. We remember being very impressed with the level of construction and commitment to detail and finish.
Recognized Excellence - Chris Moore and Chad Lee and Randy Parrish have all been great to work with.
Any Changes? - Probably would have completed the Bonus Room
Favorite Home Feature - The open floor plan/interior design of our home.
Additional Comments - Thank you for the support!
Have already done so.
Communication - All of my questions and concerns were communicated and addressed in a very timely manner!
Design Center & Selections - Working with Vanessa Hannant was a pleasure and she was very helpful in helping us make certain design decisions.
Overall Experience - I totally agree!
Lead Source - Introduced to Kent Homes during Brunswick Forest Coastal Discovery Tour
Additional Comments - The entire experience working with Ashley Kent and Vanessa Hannant was a total pleasure and the entire process from beginning to end was designed to make it as smooth as possible for the client.
Problem Resolution - Any question was answered in a matter if hours not days!
Understand Building Process - Kent builders provide all the materials needed to understand the process of building our home from start to finish.
Clean & Safe - My husband and meet with Dade our project manager for the pre dry wall inspection of our new home and was impressed with how clean our home site was.
Employees Professionalism - Many thanks to all the Kent employees, especially Vanessa, Susan and Dade.
Overall Experience - Kent builders have made the entire process of building our home a enjoyable experience.
PM Professionalism - Thank you Dade, you are a true professional as well as a gentleman.
Recommend Builder - My sister and brother - in -law will be looking at Kent model homes once we move to Brunswick Forest.
Customer Suggestion - Keep up the great job you are doing!
Additional Comments - Our dream home is everything plus more than we imagined it would be! We are enjoying our new home and new life!
Recommend Builder - Having been around throughout the build process, from what I have seen, I feel that Kent certainly did the best job between other builders. I did not know who was a contractor or a Kent Homes employee.
Customer Suggestion - Yes, I know my design consultant is on maternity leave, but I wish that I could have had contact with her regarding design issues not provided by Kent, such as, window treatments, appliances (fridge & washer/dryer, lawn/yard input, etc. I wish I had chosen a larger lot.
Additional Comments - From the beginning of my selection of a Kent home, the design process, through it's "near" completion, my experience was marvelous.
Everyone is very responsive and willing to help with any issues
Sales Attentiveness - She was also very knowledgeable. She is a very smart woman and helps you to understand everything that is going on.
Understanding Of Cost - They have been very forth coming with trade offs and cost, as well as trade in impacts.
Value - I think they are one of the 3 most cost effective in North Carolina, especially with quality product.
Options - There were plenty of options for my home. I think they are one of the most flexible companies with cost in the area.
Customer Suggestion - It would be nice to have more homes to visit, as far as styles are concerned.
Lead Source - I heard about Kent Homes from friends and real estate agents in North Carolina. They had a really good reputation.
Construction Quality - Very high quality construction and materials. Workers are very informative and answer any questions.
Problem Resolution - Even if the problem was caused by myself, everyone works to minimize impact. I feel they want the best for me
Understand Building Process - The process is well documented and building managers discusses any questions.
Communication - Phone, email and bi weekly calls are all well recurved. Excellent process
Trust - Totally I feel like member of the family
Clean & Safe - Yes, contractors keep the area clean and it is enforced by Kent
Employees & Subcontractors - They are all very nice I have enjoyed the contact through the building process.
Employees Professionalism - Very impressed that the entire company is professional. Did not expect such quality of people and local businesses support and desire to put it all together
Professional & Organized - Process, People, On time and respectful
Overall Experience - Exceeds expectations will recommend Kent, great Architecture, Quality, Professionalisms
PM Professionalism - He knows what and how it all comes together, continually follows up, strong management
Customer Suggestion - Would like a better selection center.
Additional Comments - Covid has been a strain for all. I appreciated Carol’s help in setting up payment and local knowledge. Archie is on top of everything, he most recently fixed issues for landscaping and additional Appliances. I never worry about resolution of problems I know Kent will find resolution.
Additional Comments - Justin Kuperus is a terrific project manager. He communicates well and keeps us informed of all that is happening.
Problem Resolution - Issues always arise when building a home. There are multiple vendors and working crews. Sometimes selected items change or go out of stock as they did with our build. Kent worked with us to find the best resolution.
Communication - Great regular communication. Loved all the pictures during construction since we weren’t close by to see first hand.
Employees & Subcontractors - We had the best two project managers ever!
Customer Suggestion - Kenny Jones has been great and is very responsive
They were great to work with from the very beginning to the end. We are very happy with everything.
PM Professionalism - It has been an absolute pleasure to work with Chris. He keeps us up to date with information and photos.
Recognized Excellence - Elizabeth was amazing and if it was not for her, we would not be here. Chris Moore was very informative and kept us apprised with photographs throughout. Also, the lady in the design center was also wonderful.
Favorite Home Feature - The workmanship, their attention to details, and the unique trim work, etc. Kent Homes includes high quality in their standard offerings and their standard offerings are pretty high up there.
Additional Comments - We always recommend Kent Homes to others. We are very happy with the house and everything is great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kent Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys