Best part was PM Kenny Jones

Construction Quality

Construction Quality - Due to the CoronaVirus we haven't been able to visit the house

Problem Resolution

Problem Resolution - Our PM (Kenny Jones) has addressed all our concerns in a timely manner. He has also found things we weren't able to see and addressed them.

Clean & Safe

Clean & Safe - Comments from our neighbors have indicated that not only is the job site clean, the workers are not disruptive.

PM Professionalism

PM Professionalism - Kenny has been more than professional and knowledgeable. He is always on time for our bi-weekly meetings and makes sure he has explained everything before ending the call. He makes sure that all our questions are answered and our concerns are addressed to our satisfaction. If he does not know the answer he will investigate the issue and get back to us promptly.

Change Order Process

Change Order Process - yes, easy to understand.

Communication

Communication - Communication has been excellent with all involved in the process

Design Center & Selections

Design Center & Selections - Vanessa was so helpful as well as Alina, very patient

Overall Experience

Overall Experience - So far I have no complaints at all

Professional & Organized

Professional & Organized - Very organized, experience was impressive

Sales Attentiveness

Sales Attentiveness - Totally, she was excellent

Sales Knowledge

Sales Knowledge - Yes, Kate was wonderful to work with

Sales Problem Resolution

Sales Problem Resolution - All issues were immediately resolved

Sales Solutions

Sales Solutions - She had great ideas

Salesperson Accessibility

Salesperson Accessibility - She always contacted me in a short time every time I called her

Salesperson Knowledge

Salesperson Knowledge - Yes, went smoothly

Salesperson Professionalism

Salesperson Professionalism - Always

Trust

Trust - Yes, Kenny has been wonderful

Understanding Of Cost

Understanding Of Cost - Brochures informative

Value

Value - I believe so

Options

Options - Kent was more than accommodating, I was able to order everything I wanted.

Customer Suggestion

Customer Suggestion - Not at this time, it has been a great experience so far.

Lead Source

Lead Source - Looking at models in Brunswick Forest, also my inlaws purchased a Kent home as well as friends did also.

Additional Comments

Additional Comments - Just that it has been an easy process so far, I am enjoying it and do not feel stressed as most people complain about.

So far everything promised has occurred on time

Lead Source

Lead Source - Brunswick Forest sales- Patrick Crean

Additional Comments

Additional Comments - So far so good everything is moving along as promised

Change Order Process

Change Order Process - With Covid-19 Kent Homes was kind enough to give me 1 change order no charge. My selections were done remotely so I wasn’t sure if what I picked was good. When stay at home orders loosened, I went to the design center to tweak my choices. Just a few minor changes! Thank you!

Design Center & Selections

Design Center & Selections - With Covid-19 I did my selections remotely. Using Zoom or something similar would have been a big help because there were 3 of us on the call. At times I had issues seeing what was being shown because only 2 were able to see what was presented. Alina did a great job and is so helpful, sweet, and professional. Thank you Alina!

Overall Experience

Overall Experience - My home just started being built. So far the entire process has been wonderful.

Professional & Organized

Professional & Organized - Absolutely

Sales Attentiveness

Sales Attentiveness - The best!

Sales Communication

Sales Communication - Excellent keeping me informed and responding to questions and concerns.

Sales Knowledge

Sales Knowledge - Kate is very knowledgeable and helpful!

Sales Problem Resolution

Sales Problem Resolution - Absolutely

Sales Solutions

Sales Solutions - Always, so helpful helping me picking out my structural options.

Salesperson Accessibility

Salesperson Accessibility - Kate is great at keeping in touch throughout the entire process!

Salesperson Knowledge

Salesperson Knowledge - Kate is very knowledgeable about the homes Kent offers.

Salesperson Professionalism

Salesperson Professionalism - Always!

Trust

Trust - I do!

Value

Value - At selections, I felt some items were overpriced. But with the $10,000 selections credit I accepted it. I would have made different choices if it were not for the credit.

Options

Options - Lots of choices!

Lead Source

Lead Source - Looking online at homes I found a Kent Home I liked. Then I checked their reputation. All good so I seeked them out for a new home.

Additional Comments

Additional Comments - Love all of the people I have worked with. Kate DaSilva, Alina Aviles, Michael Johnson, and Ashley Kent. Great team!

Recommend Builder

Recommend Builder - Absolutely! Without hesitation.

Customer Suggestion

Customer Suggestion - No, everything went great so far!

Additional Comments

Additional Comments - Kent Homes is the best! I am about 2 months from completion. The entire process has been amazing, seamless, professional. Michael Johnson is excellent at keeping me up to date and is very responsive to questions and concerns. He is the best and I am very thankful to have him as my project manager. Everyone I have worked with has been the best! Kate DaSilva, Alina, and the management. Would I recommend Kent Homes? Without a doubt! You will not regret it! So thankful!

We initially interviewed two builders and coming out of those meetings, we immediately knew Kent would be the builder we would select. Kate spent most of the day with us understanding our needs, and quickly responded to any questions that we had after our initial meeting. Kate was thorough and her follow up was very professional. We immediately felt that we were in good hands with Kent Homes!

Budget Pre-Con

Budget Pre-Con - We shared our budget with Kate and she worked various scenarios to help us stay within our budget, plus we got the home we are very excited about.

Change Order Process

Change Order Process - We totally understand the Change Order Process now, but initially, it wasn't clear to us about a couple changes we attempted to make after a couple meetings with Kate.

Communication

Communication - Kent Homes does a remarkable job with communication.

Design Center & Selections

Design Center & Selections - We worked with Alina A. and she made the process much easier than we had anticipated. We liked her use of technology to capture our selections, often times with the pricing, as we went through the process. We also appreciated the fact that they had narrowed the selections down in many areas like cabinets, lighting, carpet, etc.

Overall Experience

Overall Experience - So far, we've been really impressed with the entire process!

Sales Attentiveness

Sales Attentiveness - Kate is excellent! Kates communication skills are excellent. She was very responsive to any questions that we had. We were also very impressed how she captured the changes we were making. She was our first contact with Kent Homes and we can't think of a better first impression.

Lead Source

Lead Source - We were introduced by the salesperson who we purchased our lot from in Brunswick Forest. Kent was one of three builders he recommended to us.

Salesperson Accessibility

Salesperson Accessibility - There was a change in our Kent Homes contact person during our process due to Elizabeth leaving the company. It would have been easier if we had had one contact throughout.

Lead Source

Lead Source - Kent Homes was one of the builders we were required to choose from for our neighborhood.

Additional Comments

Additional Comments - Following the initial sales process, we also had a change in our designer, due to job changes. It would have been more seamless if we had just the one sales agent, then one designer. That said, the process went smoothly but it was a little unsettling to keep working with new people.

Not sure, Kent has a lot unfinished/problems work to do.

Sales Knowledge

Sales Knowledge - Yes. Carol Hobbs was very knowledgeable and it helped to ease our minds and gain our trust when answering all of our questions.

Salesperson Accessibility

Salesperson Accessibility - We loved working with Carol Hobbs. She made everything simple and listened to our concerns and was superb with answering all of our questions.

Additional Comments

Additional Comments - We are happy we went with Kent homes. We did do some comparative shopping and were happiest with Kent. All of the model homes are great and we fell in love with the Shelter Bay and kept comparing the others to it. Our choice was right for us and we have been so happy to work with Carol Hobbs.

Design Center & Selections

Design Center & Selections - Vanessa Hannant is the best!

Sales Attentiveness

Sales Attentiveness - Carol Hobbs is a true professional along with a wonderful and friendly approach.

Sales Knowledge

Sales Knowledge - Carol Hobbs represents Kent Homes well... Outstanding

Trust

Trust - Completely

Customer Suggestion

Customer Suggestion - Not at this time

Lead Source

Lead Source - Touring models

Additional Comments

Additional Comments - Looking forward to working with our project manager, Chris Moore. Knowledgeable and professional, and accessible.

Additional Comments

Additional Comments - Carol Hobbs and Chris Moore are excellent. Thorough explanations and quick answers and results

Thus far Kent Homes Representatives have been most attentive in meeting all of needs and concerns. Their Customer Service is, nothing short of, - EXCELLENT!

Overall Experience

Overall Experience - Due to the Covid 19 situation - we had to conduct our design selections remotely via face time and GoToMeetings. The Kent team did an OUTSTANDING job of assisting us with this process

Sales Attentiveness

Sales Attentiveness - Couldn't ask for a better Sales rep than Carol - she was extremely helpful during our walk thru of the Kent Model home we selected with recommendations of great option ideas. She is a total Gem!

Salesperson Accessibility

Salesperson Accessibility - Carol was totally accessible during the entire process, with quick call backs when needed. Total professional

Salesperson Knowledge

Salesperson Knowledge - Carol's experience with Kent Homes proved invaluable to us during the entire sales and design process.

Salesperson Professionalism

Salesperson Professionalism - We cannot say enough about Carol's professionalism and expertise in a home build.

Lead Source

Lead Source - We were given the name of two builders at St. James when we decided to make the move from Arizona back to NC. I fell in love with the model floor plans from Kent and their outstanding web page that allowed me to select a model remotely from viewing the floor plan and the wonderful pictures loaded onto the web site.

We love the homes, so many different models, one nicer than the other. I would definitely recommend Kent.

Budget Pre-Con

Budget Pre-Con - Chris clearly explained the process going forward.

Change Order Process

Change Order Process - We look forward to working with Chris, our project manager.

Design Center & Selections

Design Center & Selections - We were disappointed, we thought there would be more selections to choose from. We also thought that we would have a designer who would put together design examples based on what we said we liked in the form that was given to us before the selection process. Instead it was up to us to figure out what countertop went with what tile, etc. It's very hard to put together ..all the different choices and then hope that we made the right choices. Alina was very pleasant to work with, and she did try to help us every step of the way, but she's not a designer. Had I known that, I may have hired a professional decorator to help us. We looked at so many beautiful models, of course I want my home to look just a nice....I was so looking forward to the selections part, instead it was so stressful.

Overall Experience

Overall Experience - So far so good...

Professional & Organized

Professional & Organized - Carol is very professional, she can answer any question.

Sales Attentiveness

Sales Attentiveness - We think so...she helped us when we were deciding on what model to choose from, etc.

Sales Problem Resolution

Sales Problem Resolution - Yes they addressed any questions, concerns immediately.

Sales Solutions

Sales Solutions - Yes, she worked very well with us...we like working with Carol...she's good at what she does and we trust her.

Salesperson Accessibility

Salesperson Accessibility - Yes

Salesperson Professionalism

Salesperson Professionalism - Always

Trust

Trust - We do, so far the process has been very good. As we said before, we trust Carol.

Options

Options - We love the logia...so happy that you offer a year round room. We also love the rounded corners on the walls, the coffered ceilings, the kitchen is especially beautiful. Kent makes a tasteful elegant home.

Lead Source

Lead Source - Parade of Homes

Customer Suggestion

Customer Suggestion - More available options to choose from. During selections, we asked about other options and then they were provided

Lead Source

Lead Source - Website

Highly professional, attentive to our requirements, and very responsive to our inquiries.

Sales Attentiveness

Sales Attentiveness - She worked closely with us during our investigation of builder capabilities/house designs/inquiries regarding Kent working with buyers on potential modifications available to house plans.

Options

Options - Recommend higher quality options in carpeting, interior lighting fixtures and cabinet hardware.

Additional Comments

Additional Comments - We have a high regard for the Kent Homes staff that we have had direct contact with during sales and selections.

Construction Quality

Construction Quality - My son has worked in construction for the last 15 years. He stated after seeing our pictures of the work site (the cleanliness of the work areas, both external and internal to the home site, that this builder takes pride in his work and the product. I agree totally with that statement. As a Marine officer, you can spot a top unit based upon the way it addresses the smallest aspect of its mission...Kent will get the mission of building us a superior home.

Communication

Communication - Carol and Alina responded to my inquires quickly and effectively. They are always avialable.

Sales Solutions

Sales Solutions - Yes, Carol provided creative solutions for exterior steps but wish I had valid solutions for the exterior door setup sooner.

Customer Suggestion

Customer Suggestion - Yes. I had a disagreement on a door setup. I felt that Kent Homes did not respond initially to my request. I thought it was unfair to Alina to try to explain why Kent was not budging on my request. Alina did a great job but I never felt that my issue was address directly with me by someone who could make the decision. I would have liked to discuss my concerns with a decision maker sooner in the process and not have to go through a "mid-person". It took me too many push back to finally get options for a solution. My suggestion is not to leave your Selection team member trying to explain complex construction issues.

Lead Source

Lead Source - St James Builder Guide

Use Comments

Use Comments - So far, the process has been easy with the Kent staff.

Lead Source

Lead Source - One of the weekends, we liked the model.

Additional Comments

Additional Comments - On the weekend we spent at Brunswick forest, Ashley Kent sat down with us for 1/2 hour answering our questions while a roomful of people were in the model. We knew how important customers are to the Kent family. She totally focused on us.

We had an outstanding experience with Kent Homes, from start to finish. We are very satisfied with the quality of the home. It was built on time with very few issues. The issue we had, they addressed them to our satisfaction. We couldn't be happier.

Likely To Recommend

Likely To Recommend - We are in the beginning stages of building our home with Kent Homes and so far we have been very pleased with the team at Kent. Elizabeth was outstanding and was truly a pleasure to work with during the sales process and so far we have been very pleased with Chris who is our Project Manager.

Customer Suggestion

Customer Suggestion - During the Sales process Elizabeth was a pleasure to work with and she was always very responsive and helpful. When she left Kent homes it would have been nice to have had someone that became our point person and it felt like there was a gap for a couple of months until Chris became our project manager. I would have expected Kent to be proactive about that and they were not.

Lead Source

Lead Source - Through the sales person at Brunswick Forest

Additional Comments

Additional Comments - So far we have been very happy with Kent Homes and we are happy that we chose Kent. The one area that was a little frustrating was the selections process - it felt like the information that we were asked to provide in advance on our preferences was never reviewed. It also felt like the timeline of when we received the information coming out of selections and when they wanted sign off was a little too tight.

Construction Quality

Construction Quality - So far no issues - the home is not complete we still have a few months to go.

Clean & Safe

Clean & Safe - Every time we have been out to the home it has been very clean and there has not been any issues.

PM Professionalism

PM Professionalism - He has been outstanding and very informative throughout the entire process.

Customer Suggestion

Customer Suggestion - So far its been a great experience and I hope to feel the same way after the home is completed.

Punchlist

Punchlist - There are still one or two things on the punchlist.

Additional Comments

Additional Comments - I think we were very fortunate; we had a fantastic project manager that did a great job of keeping everything on schedule, communicating effectively, and went above and beyond to make sure we were happy customers.

Communication

Communication - We had an outstanding project manager. The communication could not have been any better.

Warranty Satisfaction

Warranty Satisfaction - They took care of every issue we had in a timely manner.

PM Professionalism

PM Professionalism - He was outstanding. He is a great project manager. He went above and beyond for us throughout the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Moore. He was the person we dealt with throughout the whole build process. He was just extremely professional. Whenever we had a question, if he didn't have an answer he would get right back to us. We had a time horizon we had to hit because we sold our house very quickly. He made things happen so we could get down here and move in. He was a pleasure to work with and I would highly recommend him.

Any Changes?

Any Changes? - We didn't have all the options we wanted with the landscaping.

Favorite Home Feature

Favorite Home Feature - We lived in a home that was 40-50 years old for the last 15 years. It is wonderful to be in a new home where everything is brand new. We like the loggia, we extended that and it's very large and a nice living area out there. We get a lot of use and enjoyment out of that.

Additional Comments

Additional Comments - We looked at a number of different builders. We had a good feel about Kent Homes. They didn't seem as big as the other builders and really took pride in their work. We could not be happier that we made the choice to go with Kent Home. We have neighbors that went with other builders and they have had issues. We are lucky we made the choice to go with Kent Homes and we have had a good experience.

Kent Homes was the perfect choice for us. We had an odd sized lot and Kent worked with us to get the plan approved with our HOA. The process from design to taking possession was smoothless. They kept us informed all through the build (we were ten hours away) and answered our questions with professionalism and courtesy. The Project manager Archie, the salesperson Carole and design lead, Vanessa were awesome to work with. We would recommend Kent Homes to anyone building a new home!

Lead Source

Lead Source - Salesman from St James

Problem Resolution

Problem Resolution - I haven’t had any problems yet!

PM Professionalism

PM Professionalism - Archie is extremely patient, answered all our questions and after every meeting we come away feeling more confidant we picked the right builder in Kent!

Professional & Organized

Professional & Organized - Everyone at Kent gets the highest rating for being professional and organized

Schedule

Schedule - If I could rate higher, I would. Kent was ahead of schedule even during the pandemic!

Lead Source

Lead Source - We spent time in the Leland and St. James area looking at numerous models and liked the Kent Home models the best. Workmanship and features were above other models that we visited.

Any Changes?

Any Changes? - Put wood floors in guest bedrooms or different carpet. Even though we picked upgraded carpet for those rooms, very dissatisfied with quality, color and wear

Favorite Home Feature

Favorite Home Feature - Loggia and full sliding glass doors that make house very open and inviting

Lead Source

Lead Source - The first time we visited St. James Plantation, the sales rep took us on a tour of the development. The houses he showed us were all built by Kent. In our view, it showed how much respect the SJP management had for the quality and value of these homes. We remember being very impressed with the level of construction and commitment to detail and finish.

Recognized Excellence

Recognized Excellence - Chris Moore and Chad Lee and Randy Parrish have all been great to work with.

Any Changes?

Any Changes? - Probably would have completed the Bonus Room

Favorite Home Feature

Favorite Home Feature - The open floor plan/interior design of our home.

Additional Comments

Additional Comments - Thank you for the support!

Have already done so.

Communication

Communication - All of my questions and concerns were communicated and addressed in a very timely manner!

Design Center & Selections

Design Center & Selections - Working with Vanessa Hannant was a pleasure and she was very helpful in helping us make certain design decisions.

Overall Experience

Overall Experience - I totally agree!

Lead Source

Lead Source - Introduced to Kent Homes during Brunswick Forest Coastal Discovery Tour

Additional Comments

Additional Comments - The entire experience working with Ashley Kent and Vanessa Hannant was a total pleasure and the entire process from beginning to end was designed to make it as smooth as possible for the client.

Problem Resolution

Problem Resolution - Any question was answered in a matter if hours not days!

Understand Building Process

Understand Building Process - Kent builders provide all the materials needed to understand the process of building our home from start to finish.

Clean & Safe

Clean & Safe - My husband and meet with Dade our project manager for the pre dry wall inspection of our new home and was impressed with how clean our home site was.

Employees Professionalism

Employees Professionalism - Many thanks to all the Kent employees, especially Vanessa, Susan and Dade.

Overall Experience

Overall Experience - Kent builders have made the entire process of building our home a enjoyable experience.

PM Professionalism

PM Professionalism - Thank you Dade, you are a true professional as well as a gentleman.

Recommend Builder

Recommend Builder - My sister and brother - in -law will be looking at Kent model homes once we move to Brunswick Forest.

Customer Suggestion

Customer Suggestion - Keep up the great job you are doing!

Additional Comments

Additional Comments - Our dream home is everything plus more than we imagined it would be! We are enjoying our new home and new life!

Recommend Builder

Recommend Builder - Having been around throughout the build process, from what I have seen, I feel that Kent certainly did the best job between other builders. I did not know who was a contractor or a Kent Homes employee.

Customer Suggestion

Customer Suggestion - Yes, I know my design consultant is on maternity leave, but I wish that I could have had contact with her regarding design issues not provided by Kent, such as, window treatments, appliances (fridge & washer/dryer, lawn/yard input, etc. I wish I had chosen a larger lot.

Additional Comments

Additional Comments - From the beginning of my selection of a Kent home, the design process, through it's "near" completion, my experience was marvelous.

Everyone is very responsive and willing to help with any issues

Sales Attentiveness

Sales Attentiveness - She was also very knowledgeable. She is a very smart woman and helps you to understand everything that is going on.

Understanding Of Cost

Understanding Of Cost - They have been very forth coming with trade offs and cost, as well as trade in impacts.

Value

Value - I think they are one of the 3 most cost effective in North Carolina, especially with quality product.

Options

Options - There were plenty of options for my home. I think they are one of the most flexible companies with cost in the area.

Customer Suggestion

Customer Suggestion - It would be nice to have more homes to visit, as far as styles are concerned.

Lead Source

Lead Source - I heard about Kent Homes from friends and real estate agents in North Carolina. They had a really good reputation.

Construction Quality

Construction Quality - Very high quality construction and materials. Workers are very informative and answer any questions.

Problem Resolution

Problem Resolution - Even if the problem was caused by myself, everyone works to minimize impact. I feel they want the best for me

Understand Building Process

Understand Building Process - The process is well documented and building managers discusses any questions.

Communication

Communication - Phone, email and bi weekly calls are all well recurved. Excellent process

Trust

Trust - Totally I feel like member of the family

Clean & Safe

Clean & Safe - Yes, contractors keep the area clean and it is enforced by Kent

Employees & Subcontractors

Employees & Subcontractors - They are all very nice I have enjoyed the contact through the building process.

Employees Professionalism

Employees Professionalism - Very impressed that the entire company is professional. Did not expect such quality of people and local businesses support and desire to put it all together

Professional & Organized

Professional & Organized - Process, People, On time and respectful

Overall Experience

Overall Experience - Exceeds expectations will recommend Kent, great Architecture, Quality, Professionalisms

PM Professionalism

PM Professionalism - He knows what and how it all comes together, continually follows up, strong management

Customer Suggestion

Customer Suggestion - Would like a better selection center.

Additional Comments

Additional Comments - Covid has been a strain for all. I appreciated Carol’s help in setting up payment and local knowledge. Archie is on top of everything, he most recently fixed issues for landscaping and additional Appliances. I never worry about resolution of problems I know Kent will find resolution.

Additional Comments

Additional Comments - Justin Kuperus is a terrific project manager. He communicates well and keeps us informed of all that is happening.

Problem Resolution

Problem Resolution - Issues always arise when building a home. There are multiple vendors and working crews. Sometimes selected items change or go out of stock as they did with our build. Kent worked with us to find the best resolution.

Communication

Communication - Great regular communication. Loved all the pictures during construction since we weren’t close by to see first hand.

Employees & Subcontractors

Employees & Subcontractors - We had the best two project managers ever!

Customer Suggestion

Customer Suggestion - Kenny Jones has been great and is very responsive

They were great to work with from the very beginning to the end. We are very happy with everything.

PM Professionalism

PM Professionalism - It has been an absolute pleasure to work with Chris. He keeps us up to date with information and photos.

Recognized Excellence

Recognized Excellence - Elizabeth was amazing and if it was not for her, we would not be here. Chris Moore was very informative and kept us apprised with photographs throughout. Also, the lady in the design center was also wonderful.

Favorite Home Feature

Favorite Home Feature - The workmanship, their attention to details, and the unique trim work, etc. Kent Homes includes high quality in their standard offerings and their standard offerings are pretty high up there.

Additional Comments

Additional Comments - We always recommend Kent Homes to others. We are very happy with the house and everything is great.