Lead Source

Lead Source - Brunswick Forest sales- Patrick Crean

Additional Comments

Additional Comments - So far so good everything is moving along as promised

Recognized Excellence

Recognized Excellence - Chris Moore was always available to me in person or by phone. Any issues were addressed within a day or so. He kept me updated always. I really had peace of mind during the entire build.

Favorite Home Feature

Favorite Home Feature - Open floor plan. Walk in shower. Foyer entry at front door

Additional Comments

Additional Comments - Our project manager has been phenomenal and has truly made the build process easy. Michael Johnson has taken care of all of our needs and removed any concerns or stress we may have had initially with Kent.

The entire Kent Homes team is awesome. We bought our Leewards lot 3 years ago while spending a weekend at Brunswick Forest. When we were deciding on the specific lot Ashley Kent walked us through the few lots we had in mind and expressed the pros and cons of each. Walking through the weeds and dirt with her was a great introduction to Kent Homes. Working with Vanessa in the Design Center was painless and stress free. We worked with Kate for quite some time before actually signing our agreement. Throughout she was fantastic and extremely helpful with our questions and concerns. Since construction of our home on April 2, our project manager, Chris Moore does an outstanding job of keeping us informed of progress and upcoming construction events.

Communication

Communication - I agree for the most part. I expected all our information to be loaded to the Kent Homes client portal for our viewing. That happened at the very beginning of the process but not so much as the process went along. I had to ask before the portal caught up with our info. Once that happened we are good. I attribute the hiccup to growing pains in coming to grips with the new pandemic environment. Having said that our Project Manager is great. Chris Moore is very good at communicating exactly we are in the construction process and what we can expect to take place moving forward.

Sales Attentiveness

Sales Attentiveness - Kate is awesome.

Lead Source

Lead Source - we spent a weekend at Brunswick Forest and liked the Kent Homes models.

Budget Pre-Con

Budget Pre-Con - We did not need bank funding but the Kent team worked with us to ensure our requirement were being satisfied in the most economical manner possible.

Change Order Process

Change Order Process - This was explained multiple times... :-)

Communication

Communication - From Sales (Kate DaSilva), Selections (Alina Aviles), Project Management (Dade Dutton) to Controllership (Brandi Robinson) the communication has been regular, timely and effective.

Design Center & Selections

Design Center & Selections - This was the most challenging aspect of the build to date. The thought that buyers have to select every component of the home in such a short period of time is at best difficult and at worst scary as hell. I think the role of Selection Coordinator is extremely onerous. Therefore, my ratings are on the process and have NO reflection on Alina Aviles, who did a excellent job.

Sales Attentiveness

Sales Attentiveness - Kate has been extremely attentive from the moment we met her in the BF Cooper's Bay Model and continues to this day. Initially, Kate worked a small miracle getting us a start date of Dec 4th even though the next open start date was May 2021. She worked extremely closely with us as we created the footprint/infrastructure of the our new home and helped us weigh pros/cons and cost which was a tremendous help.

Sales Communication

Sales Communication - I stop in and talk with Kate periodically with questions and/or feedback on progress.

Options

Options - One option that we wanted but wasn't available was regarding creating more window space on our enclosed Loggia. After discussion with Kate, and she with the Kent team, we were offered a new option to use the bi-parting doors on the exterior of the Loggia (same doors as the interior). This was great news to us. In addition, it seems was a more effective and efficient option for Kent as it reduced the number of additional inspection by 4, eliminated a month from the build timeline and reduced the cost as well. In summary, it was a Win/Win and we were thrilled with it...(thanks Kate).

Customer Suggestion

Customer Suggestion - Selections process: Buyers should be allowed and encouraged to visit center prior to official selection day in order to better prepare.

Lead Source

Lead Source - Walked in a model and met Kate

Additional Comments

Additional Comments - Our Project Manager Dade Dutton has done an outstanding job! He has adapted to my more informal style and the myriad of regular questions/concerns; he's also available, extremely responsive and has been a pleasure to work with! The Kent Controller (Brandi Robinson) was also very helpful explaining how the draw process works and specifically what to expect for our remaining draws. In general, we're very pleased with our experience to date and look forward to completing the remaining work on our new home. Regards... Geoff & Sandi Wilson

Problem Resolution

Problem Resolution - Problems have been resolved very effectively other than the ones due to materials unavailable or delays

Understand Building Process

Understand Building Process - Dade Dutton (our Project Manager) has done an excellent job helping us understand the building process, answering all our questions as they arise.

Communication

Communication - Dade has been extremely proactive in his communication. He advises when key tasks are completed, or pending (with reason why) and when problems occur he will provide the remediation plan/time frame.

PM Professionalism

PM Professionalism - See above comments on Dade. He's done an outstanding job!

Lead Source

Lead Source - Parade of homes

Design Center & Selections

Design Center & Selections - Vanessa is very accommodating and dedicated to pleasing the client. However, selections available seemed wanting and we experienced broken links. Just not a pleasurable experience. Probably the least pleasurable of the process

Overall Experience

Overall Experience - Neutral because our good and bad experiences cancelled one another. Having stated that, we do feel good that Kent will deliver a nice home. We've found every Kent employee respectful and a pleasure to work with: we believe the option and CWA processes need review

Professional & Organized

Professional & Organized - The CWA process cost Kent a star

Sales Attentiveness

Sales Attentiveness - Carol is the best; she is the reason we decided to go with Kent a second time.

Trust

Trust - I based this on working with Carol, Archie and Vanessa. I hope the Kent commitment continues following closing.

Lead Source

Lead Source - Initially, SJP sales rep

Additional Comments

Additional Comments - Although we have cited Carol's value to Kent, Archie and Vanessa have worked to gain our trust and have been very attentive and responsive in working with us. We are pleased that Kent is building our home and because of the aforementioned team, Kent will deliver!

Construction Quality

Construction Quality - I have been disappointed in a couple of trades.

Recommend Builder

Recommend Builder - I would recommend Kent Homes along with other builders.

Additional Comments

Additional Comments - Overall, it's been a good experience.

The process of building a home with Kent is very streamlined and easy. We felt like we were getting a semi-custom home with so many options to choose from.

Communication

Communication - Kent always responds quickly to emails and the project manager meets by phone with us every 2 weeks. If I have an urgent question, I feel like I can text our project manager.

Design Center & Selections

Design Center & Selections - Alina in the design center worked very thoroughly and diligently with us and we never felt rushed to make decisions. Alina also re-worked a few areas of our home with the ideas we had (that were not on the custom options list) and listened carefully to what we wanted. We are very happy with these changes.

Professional & Organized

Professional & Organized - Kent's policies and procedures are clearly outlined. All the employees are very professional and easy to get along with.

Sales Attentiveness

Sales Attentiveness - Carol is the BEST! We had a million questions and thoughts, and she carefully listened and guided us through the process.

Sales Knowledge

Sales Knowledge - Carol knows so much about all of the floor plans and options. She helped us weigh options to suit our budget.

Sales Problem Resolution

Sales Problem Resolution - We had a concern about our floor plan and the lot lines. Carol went back to her engineer twice and resolved the placement of the house on our lot to our satisfaction.

Sales Solutions

Sales Solutions - The custom options booklet for our floor plan is very extensive. Carol helped us navigate through the options and weigh them carefully. She also went above and beyond to produce an acceptable solution for our loggia enclosure.

Salesperson Accessibility

Salesperson Accessibility - Carol always responds within a couple of hours. She is very accessible to meet in person also.

Salesperson Knowledge

Salesperson Knowledge - Carol's meetings are short and to the point. We were able to go through the plans/contract item-by-item with her and she answered many questions throughout this process.

Salesperson Professionalism

Salesperson Professionalism - Carol is a great "problem solver" and knows who to contact to get answers quickly.

Options

Options - The custom booklet was large and comprehensive. I feel like every home is semi-custom because the options that are important to you can be added.

Lead Source

Lead Source - from the St. James webpage and the builders showcase weekend.

Additional Comments

Additional Comments - We are so happy that we decided on Kent Homes. We are very excited to build a semi-custom home that is budget-friendly. We know the quality and craftsmanship will be excellent, and we felt like we could make the Pierre's Bay floor plan into our very own custom home. Not only are all of the custom options provided with this floor plan well thought-out, but when we wanted truly custom items in our home, Kent was able to make those changes as well.

I strongly recommend Kent homes. They have outstanding floor plans, top quality staff, fantastic selections center

Design Center & Selections

Design Center & Selections - Vanessa has a unique ability to assist in selections, she took the time to understand what we wanted as an overall presentation and then showed us different choices that really helped the process. She was always pleasant and professional and has a great eye for what goes well with what.

Sales Attentiveness

Sales Attentiveness - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Communication

Sales Communication - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Knowledge

Sales Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Problem Resolution

Sales Problem Resolution - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Sales Solutions

Sales Solutions - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Accessibility

Salesperson Accessibility - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Knowledge

Salesperson Knowledge - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Salesperson Professionalism

Salesperson Professionalism - Carol is a knowledgeable professional who took the time to understand exactly what we wanted in our new home, explained all possibilities and options thoroughly, and with patience, and made extensive efforts on her end to make our dream home happen.

Lead Source

Lead Source - Internet search and word of mouth from other Kent client

Options

Options - i expected more tile tile selections and ways to make my home seem more personal.

Use Comments

Use Comments - Beautiful models and helpful sales associates.

Lead Source

Lead Source - Visited Brunswick Forest and we liked their models.

The staff at Kent Homes is wonderful to work with. They have built a relationship with us that extends beyond transactional service, they demonstrate that they care about our build and they want us to be happy. We trust our Kent team.

Change Order Process

Change Order Process - This process was covered in person and in writing. That really helped us understand the workflow. Carol Hobbs also coached us on the Change Order process as an extra measure of assistance.

Communication

Communication - When we were iin the shopping phase, Carol Hobbs was by far the best sales professional me met. And we met many. Carol listened carefully to our needs, read between the lines when we didn't know what to say, and offered ideas to think about. Most significantly, Carol followed up. She reliably and consistently showed us that she and Kent wanted our business in our time. Her professionalism sealed the deal for me: I really could not imagine buying our home from anyone but Carol.

Overall Experience

Overall Experience - Yes. Carol, Alina and Chris (whom we met on our selections visit) were all friendly and knowledgeable. If they didn't know something, they asked and then followed up with us.

Professional & Organized

Professional & Organized - Yes. I would add transparent to that as well, which is a key differentiator for your company. I do believe, however, that there's an opportunity to be more organized when defining the floorplan and selections.

Sales Attentiveness

Sales Attentiveness - She's a rock star. And she does a great job coordinating the team. Approachable and transparent.

Sales Knowledge

Sales Knowledge - Always. Carol knows your process, the players and how it will all shake out. She has an impressive body of knowledge.

Sales Problem Resolution

Sales Problem Resolution - Yes. When we had questions, Carol dug for answers until we were satisfied.

Salesperson Accessibility

Salesperson Accessibility - Even when she was on vacation, Carol would answer the phone of shoot us an email. Most importantly, she stuck with us through a very long sales cycle, and she did it without being buggsy.

Salesperson Knowledge

Salesperson Knowledge - I believe I said she has an impressive body of knowledge. :-)

Salesperson Professionalism

Salesperson Professionalism - Always. She's just nice. And she puts you first because she cares that you are happy. That's customer engagement. I hope you are hearing that in my answers.

Trust

Trust - We are confident you will do right by us and our home.

Value

Value - We are delighted with the quality and value of our Kent Home. We can't wait to see it.

Options

Options - My husband is so excited about the garage: angled, roomy with an extra wide door. Yes, we are delighted.

Customer Suggestion

Customer Suggestion - 1. Some samples for clients to take home after selections would be fantastic. 2. I feel like I should have asked more questions in the process, but I didn't know what I didn't know.

Lead Source

Lead Source - We looked at model homes 10 years ago after having purchased our property. Since then, we have been faithful internet scouts.

Additional Comments

Additional Comments - We will be delighted with this forever home.

Trust

Trust - If someone on the team cannot keep a commitment, that person communicates their intentions and sets a new target.

Employees Professionalism

Employees Professionalism - We may be an anomaly, but some communication from the accounting staff has had a tone of exasperation.

PM Professionalism

PM Professionalism - Archie is totally on top of his responsibilities. We have observed his interactions with subs, and it's clear they respect him. That's especially nice to see because Archie treats everyone with respect. He holds his authority lightly, yet manages the details. He's great with customers as well. Both Corey and I hold Archie in high regard.

Customer Suggestion

Customer Suggestion - The landscape contractor did not give the same level of service as your Kent team. The landscaper cancelled an appointment and rescheduled for understandable reasons. THen the rescheduled appointment was missed with no contact from him for at least another week. We know everyone is busy, but too busy to send a text? Given that the landscaping line item is a guaranteed minimum in our contract with a sub of your choice,, this level of service does not leave a good impression.

Mostly positive experience. Frustrated an early change request prior to completion of drawings was denied.

Communication

Communication - So far no issues.

Design Center & Selections

Design Center & Selections - Design center and Vanessa were exemplary.

Lead Source

Lead Source - Brunswick Forest sales team.

They are the perfect builder to work with long distance when you can't be there on a regular basis. Communication was excellent and the weekly photos provided by the project manager (Kenny Jones) were great. They know how to work from a buyer out of state.

Budget Pre-Con

Budget Pre-Con - We shared our budget with Kate and she worked various scenarios to help us stay within our budget, plus we got the home we are very excited about.

Change Order Process

Change Order Process - We totally understand the Change Order Process now, but initially, it wasn't clear to us about a couple changes we attempted to make after a couple meetings with Kate.

Communication

Communication - Kent Homes does a remarkable job with communication.

Design Center & Selections

Design Center & Selections - We worked with Alina A. and she made the process much easier than we had anticipated. We liked her use of technology to capture our selections, often times with the pricing, as we went through the process. We also appreciated the fact that they had narrowed the selections down in many areas like cabinets, lighting, carpet, etc.

Overall Experience

Overall Experience - So far, we've been really impressed with the entire process!

Sales Attentiveness

Sales Attentiveness - Kate is excellent! Kates communication skills are excellent. She was very responsive to any questions that we had. We were also very impressed how she captured the changes we were making. She was our first contact with Kent Homes and we can't think of a better first impression.

Lead Source

Lead Source - We were introduced by the salesperson who we purchased our lot from in Brunswick Forest. Kent was one of three builders he recommended to us.

Problem Resolution

Problem Resolution - There have been very few problems, it has been very good.

Customer Suggestion

Customer Suggestion - Unless we missed it somewhere, the only suggestion we had was in reference to the tile work in the kitchen on the back splash. I think there shold be a more indept drawing of the actual design of any of the custom work that was to be done there. For example: the framing of some special tiles.

Additional Comments

Additional Comments - It has been a great experience and we are excited about getting the home finished. We feel we made the righ choice in picking Kent Homes. They are a great company!

Construction Quality

Construction Quality - The quality and workmanship feel within our expectations for the price range.

Communication

Communication - Not only did they communicate effectively, but they responded almost immediately to any inquiry. I don't believe we've ever experienced better customer service!

Trust

Trust - We still have several open items after the home was turned over to us and our project manager, Kenny Jones, provides us with frequent updates of the status for each open item.

Warranty Explanation

Warranty Explanation - We met with Chad prior to closing and he walked us through the mechanicals and explained the warranty. Although it's a small thing, we were impressed with the binder they prepared for us with all of the warranty information contained in one organized binder.

Employees & Subcontractors

Employees & Subcontractors - Employees are exceptional. From sales, to selections, to project manager, to warranty, everyone was great to deal with. Towards the end of our build, we did start to visit the site every three weeks and we did come in contact with subcontractors. We found them to be professional and courteous.

PM Professionalism

PM Professionalism - It has been a pleasure working with Kenny throughout the build process. We met with him biweekly and if there were any issues in the interim, he immediately contacted us. . At all times we felt that we were in good hands with Kenny and never lost any sleep over an issue, as we've done in the past with construction of other homes. Kenny represents Kent Homes with the utmost professionalism and his knowledge and suggestions during the process was invaluable. If we built another home it would be a Kent Home and would request Kenny Jones as our PR

Problem Resolution

Problem Resolution - Although there were very few problems, the few that came up were handled quickly and resolved.

Client For Life

Client For Life - As stated above, I would use Kent Homes again and would recommend to anyone looking to build in the North Carolina area.

Recognized Excellence

Recognized Excellence - There are two people. Kate DaSilva who we worked with through the model selection and upgrades . Kate was able to capture what we were looking for in a home and make it a reality. Also Kenny Jones for the most painless experience in home building. We've built 13 homes in the past and have never had this type of experience

Any Changes?

Any Changes? - The only thing we can think of is the master bedroom closets. We don't remember having a discussion about the closets during selection and the shelving is really not up to par with the price points. Other than this minor detail, we would not change anything else.

Favorite Home Feature

Favorite Home Feature - Open floor plan, cubby office, large master bath.

Lead Source

Lead Source - Kent Homes was 1 of the available builders in Brunswick Forest. During our tour of the development, we liked the quality and design of their models compared to the other builders. And of course, Kate DaSilva was extremely knowledgeable, friendly, and awesome sales representative.

Lead Source

Lead Source - We did a destination weekend and this was one of the models that was there. Then we talked to other Kent Homes owners, who were all very pleased.

Additional Comments

Additional Comments - It has been very positive overall.

PM Professionalism

PM Professionalism - Andrew has been outstanding in responding to our questions. He has been prompt in responding to messages and addresses questions of concerns quickly.

It's too early to tell on this as the construction is only just beginning.

Customer Suggestion

Customer Suggestion - Not at this time, they have been great!

Lead Source

Lead Source - Saw the model and loved ir and the quality of the work.

Additional Comments

Additional Comments - All systems go. We are looking forward to continued exceptional service.

Kate DaSilva was very knowledgeable of Kent homes options and process. They knew the process/requirements of development and guided us through that.

Sales Knowledge

Sales Knowledge - Kayla was uncertain about a couple of options but was able to get us answers. I attribute this to experience level. She was great to work with.

Options

Options - I would have liked to have had more granite options for our kitchen countertops.

Lead Source

Lead Source - Judson Poole

From the moment we met Kate DaSilva, and started the process to the selections process with Alina Aviles, to the pre construction meeting with Kala Bigoness and Kenny Jones, the experience was nothing but perfect. They guided us trough the process of creating our dream home. This has been an amazing experience and Kenny has kept this project on a perfect time-line. We are astounded by the process in a few short weeks. I would highly recommend Kent to anyone building a home.

Design Center & Selections

Design Center & Selections - Alina was amazing. Everybody told us the selection process was going to be stressful. For us we had a ball making our selections and Alina was perfect at guiding us in the right direction.

Overall Experience

Overall Experience - For first-time home builders, we have had an amazing experience from the very start to where we are now. There is not one thing I can think of that I would see as room for improvement. We have been waiting almost 5 years to start our build, and we know there is no better choice than Kent.

Professional & Organized

Professional & Organized - Everyone we have worked with during this process has been extremely organized, especially Kenny Jones who has managed this project like a well oiled machine. Everything he told us happened when he said it would or sooner, which during a global pandemic is nothing short or miraculous.

Sales Attentiveness

Sales Attentiveness - Kate was amazing and a pleasure to work with. I asked a lot questions and she was responsive and thorough. I can't wait for her to see our house finished because she was such a big part of getting us there. If I could build another house to be able to work with Kate, I would in a heartbeat.

Sales Knowledge

Sales Knowledge - Everyone we worked with was extremely knowledgeable, and in the very, very rare instances when someone on the team needed to get back to me on something, it was usually in a matter of hours.

Sales Solutions

Sales Solutions - One hundred percent, she provided a solution/suggestion to every one of my questions or concerns. I can't say this enough, she helped us create our dream home.

Salesperson Accessibility

Salesperson Accessibility - Kate was 100%. I never has any issues reaching her. She returned emails promptly, I could call her any time. Extraordinary service.

Salesperson Knowledge

Salesperson Knowledge - Not only was Kate knowledgeable but pointed out things that we never would have thought of but most likely noticed after the build was done. Her attention to detail was perfection.

Salesperson Professionalism

Salesperson Professionalism - Kate was always professional but even more than that, she was genuinely excited for us. As I mentioned above, for many reasons we waited almost 5 years to start our build, and it was a new beginning and a turning point for us, and somehow Kate read that, and shared in our excitement.

Trust

Trust - The pre-construction process was flawless, and based on where we are with the build, I trust Kent a million percent. We understand that there can be delays, especially due to Covid, but Kenny to us has worked miracles on this build. There is another lot down the block from ours, using a different builder. That construction started a full month before ours, and right now all that's there is a foundation. Our home is pretty much fully framed out. That is amazing to me.

Understanding Of Cost

Understanding Of Cost - Clear and concise no hidden costs, and upgrade prices were clear and easy to understand.

Value

Value - In today's market and compared to home prices in the North where we came from, I could never afford this home in Long Island NY

Options

Options - Between what standard in the base model and the options we selected, I know there is nothing we'll say "we should have done that when we built the house". We will have everything we want.

Use Comments

Use Comments - Don't look any further for your build then Kent! That's the advice I would give new home builders.

Customer Suggestion

Customer Suggestion - Just keep doing what you're doing.

Lead Source

Lead Source - My bother lives in Brunswick Forest and we bought a lot almost 5 years ago the first time we came to visit. We looked at several models each time we came down. Hands down Kent had everything I wanted in my home. The Hamilton Bay met all of our needs and wants.

Additional Comments

Additional Comments - Amazing, wonderful, one of the best experiences for me and my wife.

NEVER have I felt compelled to recommend any business the way I am compelled to recommend Kent Homes. The quality of our experience is unmatched!

Professional & Organized

Professional & Organized - Every person we encountered during our build from start to finish was extremely professional, pleasant, and helpful. They genuinely care about you and your home. Everything about the process was so well organized---even during the pandemic! And the customer portal made it so easy to keep track of everything throughout the process. It was easy to build our NC home from NJ.

Schedule

Schedule - Our home started and finished within a week of the estimated dates that we set 6 months earlier.

Budget

Budget - There were no unpleasant surprises at any point. The budget we set was respected and not one penny more was spent.

Problem Resolution

Problem Resolution - There were very few issues during our build, but anything that came up was very quickly and efficiently resolved to our satisfaction and theirs.

Expertise

Expertise - They have all the protocols in place to effectively and efficiently manage any projects, always with a smile.

Communication

Communication - All communications, from start to finish, were pleasantly and effectively handled in a timely fashion. We were never made to feel we were bothering anyone with our questions, either.They genuinely care about each person and each home.

Clean & Safe

Clean & Safe - They treat your homesite as though they are a guest in your home. Every safety measure is followed and the site is cleaned up each day.

Employees & Subcontractors

Employees & Subcontractors - Everyone followed the standards set by Kent Homes.

Value

Value - Without question!

Trust

Trust - They proved throughout the process that they are trustworthy. I absolutely trust that they will follow through on all commitments in a timely fashion and with a smile.

Quality Of Workmanship

Quality Of Workmanship - They have an eagle eye for catching the slightest imperfections, and then fix them quickly.

Additional Comments

Additional Comments - We've never built a home before, so we were a little nervous at the prospect. When we were touring models homes with our agent, it happened that Ashley Kent was at one of them. She dropped what she was doing and spent the next 20 minutes talking with us and answering questions. We were truly impressed and Kent Homes moved way up in the list as a potential builder. By the time the weekend (and our research) was over, we knew we were going with Kent and never looked back. Every single person we dealt with was equally friendly, knowledgeable, and concerned that we were comfortable with the process and happy with our decisions. Kent Homes has built a team around the principles of integrity, compassion, quality, and superlative customer service. We couldn't be happier with our experience and our new home!

Sales Attentiveness

Sales Attentiveness - Kate was very attentive and communicated well during the entire process. We feel very fortunate to have had her as our salesperson.

Options

Options - Although the quoted options sound good on paper, in order to get the best quality and color selections, upgrades in almost every area were necessary. It would also have been nice if Kent Homes had the type of software that could show your color and design choices for each room during the planning stage, to ensure that everything was flowing the way we would have liked.

Lead Source

Lead Source - Brunswick Forest marketing weekend. The lot we chose was in the North Lakes section - Kent Homes is the only builder in that area. We did see a Kent home that weekend as well and loved the home - so it worked out very nicely for us.

Additional Comments

Additional Comments - This is the first time we have ever built a home (and it's a ways from being done now!) I wish we had known more beforehand of how to navigate certain parts of the planning process, but all-in-all, it's been an enjoyable process. I will say that we feel we hit the jackpot having Michael Johnson as our Project Manager. He has an eagle eye and is all in for his clients - we feel very fortunate to be working with him.

Communication

Communication - At Kent Homes my project manager does a very good job of that. The only person I communicate with is Michael Johnson. He answers all of my questions pretty quickly.

Clean & Safe

Clean & Safe - Best I can tell the job site is kept clean and safe, but I am not here often enough to tell.

Employees & Subcontractors

Employees & Subcontractors - I have had no issues with the employees or subcontractors. My only comment is that they use Atlantic appliances through the home, I was encouraged to use Atlantic as well. I ordered my refrigerator, as well as my washer and dryer, and my wine and beverage appliances. I was told at the time that by using Atlantic, and ordering eight months ahead of time, that I was guaranteed it would be my home by then. I have been dealing with Kenny at Atlantic, and found him not to be cooperative or easy to work with.

Overall Experience

Overall Experience - So far it has been a good experience. I will know if it has been exceptional when I finally move into my home. To date there have been a few bumps, but nothing bad

Customer Suggestion

Customer Suggestion - My suggestion would be as in the last survey I filled out. I answered that this one of my suggestions, and that would be that when you are originally going through the selection process, and the suggestion is to use this company, be thorough with the result. They tell you if you go through the company you are guaranteed a good price, and that is true. However, there is no guarantee that they will be ordered well in advance, and stored and kept there. Atlantic made that clear to me when I called to be sure my appliances would be available. They should explain that better. I would not have used Atlantic if this is what I would be going through.

Absolutely, we have recommended to family and friends.

Budget Pre-Con

Budget Pre-Con - Chris clearly explained the process going forward.

Change Order Process

Change Order Process - We look forward to working with Chris, our project manager.

Design Center & Selections

Design Center & Selections - We were disappointed, we thought there would be more selections to choose from. We also thought that we would have a designer who would put together design examples based on what we said we liked in the form that was given to us before the selection process. Instead it was up to us to figure out what countertop went with what tile, etc. It's very hard to put together ..all the different choices and then hope that we made the right choices. Alina was very pleasant to work with, and she did try to help us every step of the way, but she's not a designer. Had I known that, I may have hired a professional decorator to help us. We looked at so many beautiful models, of course I want my home to look just a nice....I was so looking forward to the selections part, instead it was so stressful.

Overall Experience

Overall Experience - So far so good...

Professional & Organized

Professional & Organized - Carol is very professional, she can answer any question.

Sales Attentiveness

Sales Attentiveness - We think so...she helped us when we were deciding on what model to choose from, etc.

Sales Problem Resolution

Sales Problem Resolution - Yes they addressed any questions, concerns immediately.

Sales Solutions

Sales Solutions - Yes, she worked very well with us...we like working with Carol...she's good at what she does and we trust her.

Salesperson Accessibility

Salesperson Accessibility - Yes

Salesperson Professionalism

Salesperson Professionalism - Always

Trust

Trust - We do, so far the process has been very good. As we said before, we trust Carol.

Options

Options - We love the logia...so happy that you offer a year round room. We also love the rounded corners on the walls, the coffered ceilings, the kitchen is especially beautiful. Kent makes a tasteful elegant home.

Lead Source

Lead Source - Parade of Homes

Communication

Communication - Chris, our project manager was terrific. He let us know what was happening every step of the way. He made the process stress free.

Trust

Trust - Yes, Chris told us what to expect in a certain time frame and sure enough....it was done!

Clean & Safe

Clean & Safe - The house and grounds were spotless....

Employees & Subcontractors

Employees & Subcontractors - Yes, from Chris to the painters...everyone we came into contact with were very nice, polite...

Professional & Organized

Professional & Organized - Yes, the scheduling was excellent and the house was done even quicker than planned.

PM Professionalism

PM Professionalism - This is our third build and we have never had anyone as spot on as Chris was. He kept us apprised of even the minor details. He made the overall experience so positive. It was great working with Chris!

We were well prepared and researched information on building a new home before we chose Kent. They gave us answers to all of our questions and made the process easy. Their professional knowledge earned our trust and we happily recommend them to anyone.

Sales Knowledge

Sales Knowledge - Yes. Carol Hobbs was very knowledgeable and it helped to ease our minds and gain our trust when answering all of our questions.

Salesperson Accessibility

Salesperson Accessibility - We loved working with Carol Hobbs. She made everything simple and listened to our concerns and was superb with answering all of our questions.

Additional Comments

Additional Comments - We are happy we went with Kent homes. We did do some comparative shopping and were happiest with Kent. All of the model homes are great and we fell in love with the Shelter Bay and kept comparing the others to it. Our choice was right for us and we have been so happy to work with Carol Hobbs.

Customer Suggestion

Customer Suggestion - I would like to see more pictures of the build no matter minuscule it is.

Lead Source

Lead Source - Through the web.

Customer Suggestion

Customer Suggestion - So pleased with the house and staff I work with.

Budget

Budget - That is a big yes regarding the budget.

Clean & Safe

Clean & Safe - None of my neighbors have complained.

Employees & Subcontractors

Employees & Subcontractors - Easy breeze just left and didn't have to take the time, but he did it. Another man who worked for Kent Homes fixed some tweaks.

Quality Of Materials

Quality Of Materials - I can't complain about the quality. I had some quirks, but it was first-rate. When I walk into my house, I am very proud of the house.

Quality Of Workmanship

Quality Of Workmanship - I am not thrilled about the tile guys. The painters corrected themselves. Everything has been good.

Additional Comments

Additional Comments - I would like to recognize, Nancy K. She has gone above and beyond in talking with me, verifying and calling back quickly. I know I was a pain in the backside for Archie, but he always corrected issues. I want to recognize both of these individuals.

Warranty Work

Warranty Work - Still waiting for one last item to be completed, paint touch up of the arch above the house front entrance.

Employees & Subcontractors

Employees & Subcontractors - Except the tile experts.

Recognized Excellence

Recognized Excellence - Nancy and Chad

Any Changes?

Any Changes? - Very pleased with the house and individuals I worked with.

Favorite Home Feature

Favorite Home Feature - This is a very hard question, the reason I purchased my home is I liked the laundry room connected to my bathroom. The floor plan is wonderful. I love the shiplap walk in the master bedroom too.

Additional Comments

Additional Comments - Working with Nancy and Chad on the warranty work was great. Very responsive and patient with my questions.

Of all the builders in this area, I feel they are the best job and one of the most reasonable in price and superb in quality and what you got.

Problem Resolution

Problem Resolution - Satisfactorily resolved the issue related to the ARC committee requirements to the plans submitted by offering an alternative solution.

Communication

Communication - A couple of times I had to call my P.M to verify that we were having a conference call on that date and time scheduled in my calendar. He was not always the first to remember to do it.

Employees & Subcontractors

Employees & Subcontractors - Everyone was very professional and knowledgeable when I asked them questions when I was on site.

Employees Professionalism

Employees Professionalism - Vanessa was especially very professional in dealing with all of the changes and corrections that we made during the revision and selection process.

Customer Suggestion

Customer Suggestion - During the final review process, Kent should make the client aware that there is a 10% chance that the ARC committee may want some changes made before construction begins. Also, Kent should make the client aware that if they are building a home on a corner lot that they will need to spend more money than allocated to address the additional landscaping that may be required as a result of the corner lot.

Additional Comments

Additional Comments - Thanks for addressing the specific needs I required , especially related to the bonus room. I’m sure you found my questions much more detailed and exploratory than most of your other clients. Thanks for your patience.

PM Professionalism

PM Professionalism - Very professional and excellent people personal skills. Always followed up on suggestions or questions we had.

Problem Resolution

Problem Resolution - Issues that came up were quickly resolved in a timely matter.

Client For Life

Client For Life - I tell all my friends and neighbors how well Kent builds houses and their great job in constructing ours and satisfying our knees. The warranty program is nothing less than perfect in the industry.

Recognized Excellence

Recognized Excellence - Andrew Karch

Favorite Home Feature

Favorite Home Feature - Porch, master bathroom, bonus room, kitchen, neighborhood.

Additional Comments

Additional Comments - Although communication and work was not easy during Covid when they were building our house, they persevered and get an exceptional job and continue to follow through on any issues we may have. We were especially grateful that we chose them over some of the other builders in BF, based on comments we’ve heard from our neighbors..