Waiting to see how our current issues are handled before completing this rating.

Options

Sometimes it was hard to distinguish in the model homes (and on line) what was an upgrade vs. what's included in the base model.

Lead Source

From the SJP salesman, model homes in STJ and Brunswick Forrest, as well as on-line referrals.

Great house designs, knowledge and supportive staff that is transparent and very patient and responsive.

Communication

They are great communicators...explain prompt returns on emails, texts & calls.

Design Center & Selections

we designed our house in the Covid19 quarantine, we did the entire selections using the internet and via samples... it was not a problem, and the team (especially Vanessa) was very supportive!

Overall Experience

Without a doubt the customer experience is a pleasure, all the team members we've worked are very knowledgeable, give great suggestions and explanations of the process. So being out of state is not a problem for us, we have full confidence in the Kent team!

Professional & Organized

The teamis absolutely organized and professional, in fact the right and left hand know what is up with your build!

Sales Attentiveness

1000%

Sales Problem Resolution

we did not encounter any sales problems...all was smooth

Sales Solutions

Kate was very helpful throughout the home model selection. We liked 2 different Kent models, she was so supportive and helped us make the right choice for us. She did not pressure us, she took us several times to each model, gave us lots of time and access to ALL the model homes so we could look at them again by ourselves and explore them as long as we wanted. When we finally made our choice we knew it was perfect for us!

Salesperson Accessibility

She is always a text or call away... no problems with access!

Salesperson Knowledge

Kate knows her stuff, and can answer any question.

Salesperson Professionalism

Yes Kate is very professional and approachable at all times.

Trust

Yes, we have trust in Kent Homes, at this point they have delivered on all their commitments.

Understanding Of Cost

Yes, Kent Homes was very clear on all costs.

Value

We feel that Kent Homes offers quality rather than value, when you visit the models, you see their quality signature and style--- that to me is more than value.

Options

Yes, during our structural design sessions we were surprised by how many options there were for our home. Kate was terrific is explaining all the options we did not realize were possible.

Customer Suggestion

No, not at this point... Kent Homes has a wonderful team, process and product!

Additional Comments

Our realtor is very familiar with Kent Homes, and truly felt we'd fall in love with their home designs and quality. He was right!

Design Center & Selections

Vanessa was very knowledgeable of all products and explained things clearly and concisely. I valued her input and suggestions throughout the selection process.

Sales Attentiveness

Kate was so easy to work with from the first moment I met her. She has a keen sense of one's character which has made our working relationship very solid.

Sales Knowledge

Kate is extremely knowledgeable of the entire process of the project.

Salesperson Accessibility

Kate was and continues to be very accessible and responsive.

Customer Suggestion

Continue on the course you are on.

Lead Source

Toured Brunswick Forest with my realtor and he took me into several model homes. I liked the Kent Homes model I toured the best.

Our home should be completed in the next three months and we are so excited. Kent Homes has exceeded our expectations throughout!

Communication

We have been pleasantly surprised by the communications by everyone. This is the third house we have built and so far the experience far exceeds our expectations.

Design Center & Selections

Vanessa made the process seamless. We had an early (2+ months) visit to look, touch and see what was available. When our appointment came we were done in one day. There were a few loose ends and Vanessa continued to follow up until everything was resolved!

Sales Attentiveness

When we first toured the model home, Sue Lyons was the salesperson. She was very good in keeping us informed. And now Kate has picked up where Sue left off.

Trust

From our experience to date, Kent has been just great. We expect nothing less as we go forward.

Options

We added about 17% of the base price in selections. This was a result of the included options fitting with our style.

Customer Suggestion

only one - build faster, I can't wait to get into our new home!

Lead Source

Tour of homes with Brunswick Forest salesperson.

Problem Resolution

Our Project Supervisor has been great!

PM Professionalism

Michael has been just wonderful. He is knowledgeable about not only the process, but the design of our home.

Yes we would recommend Kent homes. We have been so excited to build our home and have shared that excitement with everyone we know. The process has been easy for us. The professionalism with working with Carol Hobbs and the design center has gained our trust and we couldn't be happier.

Sales Knowledge

Yes. Carol Hobbs was very knowledgeable and it helped to ease our minds and gain our trust when answering all of our questions.

Salesperson Accessibility

We loved working with Carol Hobbs. She made everything simple and listened to our concerns and was superb with answering all of our questions.

Additional Comments

We are happy we went with Kent homes. We did do some comparative shopping and were happiest with Kent. All of the model homes are great and we fell in love with the Shelter Bay and kept comparing the others to it. Our choice was right for us and we have been so happy to work with Carol Hobbs.

Design Center & Selections

I had to do them via FaceTime and it went extremely well. Vanessa was great. It was especially nice that once we were able I could come in person to see my selections.

Overall Experience

Exceptional customer service

Salesperson Knowledge

Carol Hobbs is awesomw

Lead Source

St James sales persom

Additional Comments

We are very much enjoying this process. Every question has been answered. Everyone always has time to speak with us. We are very happy.

Construction Quality

So far so good, ask me this same question after we move-in.

Problem Resolution

Archie and his Team have been nothing but 5-star Kent representatives.

Understand Building Process

If we didn't before ... we certainly do now. Archie has been a fantastic hand-holder with us thru all the processes.

Communication

Understanding drawings were questionable and sometimes we felt as though we were rushed

Employees & Subcontractors

Kudos to the all the Kent subs.

Employees Professionalism

Yes.

Professional & Organized

Yes.

PM Professionalism

Archie definitely is and much more. He has been the man of the hour these past few 7 months. He knows every aspect of his job, keeping his subs on board as well as us. We're happy he is our PM !

Customer Suggestion

Add a virtual 3D computer program to all new customers during their selections processes. Assemble a picture brochure of each completed home per model; Jonesport, BarHarbor, etc in each community for easy viewing.

Additional Comments

Not at this time but definitely once our dream home is completed.

Additional Comments

Scott Upchurch our project manager was very personable, professional, and responsive to our requests throughout the build process. It seemed like a few of the subcontractors needed repeated reminders to complete their work, however, Scott followed through and we are very satisfied with the result. We believe Kent is a quality builder and love our new home!

Lead Source

Through Eddie Addison at the St. James Real Estate Sales Office

Additional Comments

Scott has been very responsive to all our requests. We have especially enjoyed the photos he has provided so that we could see the progress of the construction process.

The entire process to date has been outstanding. All of my interactions with Kent personnel have been very positive. The work on our house has been of the highest quality with no need for do overs. The progress has been on or slightly ahead of the projected schedule.

Communication

I'm able to text or call the appropriate Kent representative and get effective communication quickly.

Design Center & Selections

Our design center representative (Vanessa) was a delight to work with and made many helpful suggestions.

Overall Experience

To date our overall relationship with Kent has been very positive. We are very early on in the home build phase.

Sales Attentiveness

Carol has responded to all questions rapidly with knowledgeable answer.

Lead Source

From the real estate agent that sold us the property.

Construction Quality

Workmanship has been excellent. All the trades work at a high skill level. We were well aware materials from the model home and our build matches those.

Problem Resolution

We have not had any significant problems to resolve. All minor one have been quickly addressed.

Understand Building Process

Our project manager keep us abreast of the process and next steps.

Communication

Very easy to contact all Kent personnel and get clear answers to all questions.

Trust

We have high trust in Kent on follow through.

Clean & Safe

Kent reminds the trades working on our home to keep the job site clean. To varying degrees they follow through.

Professional & Organized

All Kent staff are highly professional and know their job well

PM Professionalism

Andrew has been an excellent PM. We meet on a regular schedule and he is always very professional.

Customer Suggestion

None at this time since the process has gone so smoothly.

Budget Pre-Con

Kent Homes did everything they could to give us the home we wanted and keep the price reasonable.

Communication

We have been very happy with the communication so far.

Design Center & Selections

Vanessa was great. She was very helpful during selections, gave us several choices, and made sure our final selections went well when placed together. One thing we thought could be improved was tracking the price changes when we made changes to our selections. This doesn't have to do with Vanessa, but probably the software used to track the changes and how it was listed on the options list.

Overall Experience

We've been very happy with everything so far.

Professional & Organized

Kent Homes has been very professional and organized with their communications and overall dealings we've had with them.

Sales Attentiveness

Carol was excellent. She went above and beyond to make sure we were happy. We had several interactions with Carol and she was outstanding in all areas. She always responded quickly and professionally.

Sales Communication

Never had a problem with communication.

Sales Knowledge

Very knowledgeable and professional.

Sales Problem Resolution

Overall, we were happy with the outcome of most of our concerns.

Sales Solutions

Carol always had solutions to our questions and was very attentive to our needs and wants when going through the process.

Salesperson Accessibility

Carol was always easy to get in touch with and responded quickly to any question I had.

Salesperson Knowledge

Yes, Carol went through the presentation at a nice pace, always making sure we understood what was being told to us.

Salesperson Professionalism

Yes! Carol was great!

Trust

We sure hope so! We are looking forward to seeing our house go through the building process.

Understanding Of Cost

I thought the pricing was laid out in a way that was easy to understand.

Value

We feel the house we agreed to will be of fair value.

Options

We were very happy with the options available.

Lead Source

We were looking in Compass Pointe, a friend of ours went to look at Kent Home models and suggested we come and look. Luckily we did! We were interested in two other preferred builders in CP, but thought Kent offered a home that was more in line with what we were looking for.

Additional Comments

We are excited to have Kent Homes build our forever home. Can't wait until we can enjoy it.

Problem Resolution

During our pre-drywall walk-through a few issues were noted, but were resolved to our expectations prior to the next meeting.

Clean & Safe

We were impressed by the signs on several windows reminding workers to keep the job site clean after each day.

PM Professionalism

Andrew is extremely professional and friendly, and always prepared for our bi-weekly calls. He thoroughly answers all our questions in an easy-to-understand way, demonstrating his knowledge of the Kent building process and the specifics of our home. He is passionate about his work and wanting to satisfy the customer. He is a wonderful representative for Kent Homes.

Kent Homes has been a pleasure to work with.

Lead Source

Through the Developer

Additional Comments

I have been very impressed with the professionalism of everyone on the team from sales, through selections and now construction management. Knowing the "rules of engagement" up front has been comforting to me as a buyer. Kent does an incredible job communicating those rules through their people, manuals and other documents. I have to give kudos to Kate who made the selection process so easy!

Construction Quality

Kent Homes builds to the quality standards of the area. It is not quite what I am used to but very well done for this area.

Warranty Satisfaction

Do to Covid 19 our warrenty work has been delayed which we completely agree with but since it has not been done, it is hard to rate.

Warranty Work

Delayed to due Covid 19

Employees & Subcontractors

Amazing people to work with. You can see the difference just walking around the neighborhood when you can pick out a Kent home site versus other sites.

PM Professionalism

Andrew has been a pleasure to work with

Recognized Excellence

Our home was a model and because of the Covid 19 issues in Ohio, we asked if we could move in earlier. I would like to thank Kate DaSliva, Brandi, Ashley Kent, and Andrew Karsh for making that happen for us. They turned a potentially bad situation into a really wonderful move.

Any Changes?

I would have probably upgraded certain features, particularly the kitchen cabinets. I might have also extended the garage. Nothing to do with the builder. I had every opportunity to examine every and all choices.

Favorite Home Feature

There are so many I can't pick just one. Open concept executive kitchen. Pocket office, and Zero entry shower would be my top 3

Additional Comments

Overall, Kent Homes gets an A in my book.

Change Order Process

With Covid-19 Kent Homes was kind enough to give me 1 change order no charge. My selections were done remotely so I wasn’t sure if what I picked was good. When stay at home orders loosened, I went to the design center to tweak my choices. Just a few minor changes! Thank you!

Design Center & Selections

With Covid-19 I did my selections remotely. Using Zoom or something similar would have been a big help because there were 3 of us on the call. At times I had issues seeing what was being shown because only 2 were able to see what was presented. Alina did a great job and is so helpful, sweet, and professional. Thank you Alina!

Overall Experience

My home just started being built. So far the entire process has been wonderful.

Professional & Organized

Absolutely

Sales Attentiveness

The best!

Sales Communication

Excellent keeping me informed and responding to questions and concerns.

Sales Knowledge

Kate is very knowledgeable and helpful!

Sales Problem Resolution

Absolutely

Sales Solutions

Always, so helpful helping me picking out my structural options.

Salesperson Accessibility

Kate is great at keeping in touch throughout the entire process!

Salesperson Knowledge

Kate is very knowledgeable about the homes Kent offers.

Salesperson Professionalism

Always!

Trust

I do!

Value

At selections, I felt some items were overpriced. But with the $10,000 selections credit I accepted it. I would have made different choices if it were not for the credit.

Options

Lots of choices!

Lead Source

Looking online at homes I found a Kent Home I liked. Then I checked their reputation. All good so I seeked them out for a new home.

Additional Comments

Love all of the people I have worked with. Kate DaSilva, Alina Aviles, Michael Johnson, and Ashley Kent. Great team!

Lead Source

We saw their model up at Brunswick Forrest.

Expertise

Still waiting on some punchlist items to be completed. 6 weeks after moving in.

Favorite Home Feature

Finished sunroom

We are extremely satisfied with both the professionalism of Carol Hobbs and the entire Design Center team - especially Alina

Overall Experience

Due to the Covid 19 situation - we had to conduct our design selections remotely via face time and GoToMeetings. The Kent team did an OUTSTANDING job of assisting us with this process

Sales Attentiveness

Couldn't ask for a better Sales rep than Carol - she was extremely helpful during our walk thru of the Kent Model home we selected with recommendations of great option ideas. She is a total Gem!

Salesperson Accessibility

Carol was totally accessible during the entire process, with quick call backs when needed. Total professional

Salesperson Knowledge

Carol's experience with Kent Homes proved invaluable to us during the entire sales and design process.

Salesperson Professionalism

We cannot say enough about Carol's professionalism and expertise in a home build.

Lead Source

We were given the name of two builders at St. James when we decided to make the move from Arizona back to NC. I fell in love with the model floor plans from Kent and their outstanding web page that allowed me to select a model remotely from viewing the floor plan and the wonderful pictures loaded onto the web site.

Communication

Kate DaSilva has been extremely responsive to all of our questions throughout the process so far.

Design Center & Selections

Especially given that we had to do it virtually. Vanessa was wonderful to work with.

Customer Suggestion

Kent Homes could have been more proactive in finalizing some of the personalized details of our home ie fireplace design, shower tile layout

Lead Source

Brunswick Forest website and sales agent Chris Dedrick

Additional Comments

Overall very pleased with our choice of having Kent Homes building our forever home

Yes definitely. Chris Moore is awesome to work with

Design Center & Selections

Vanessa Hannant is the best!

Sales Attentiveness

Carol Hobbs is a true professional along with a wonderful and friendly approach.

Sales Knowledge

Carol Hobbs represents Kent Homes well... Outstanding

Trust

Completely

Customer Suggestion

Not at this time

Lead Source

Touring models

Additional Comments

Looking forward to working with our project manager, Chris Moore. Knowledgeable and professional, and accessible.

Additional Comments

Carol Hobbs and Chris Moore are excellent. Thorough explanations and quick answers and results

Kent believes in close collaboration with the buyer on the selection and building of a home. Never any problems with them in dealing with questions or any issues.

Sales Attentiveness

She worked closely with us during our investigation of builder capabilities/house designs/inquiries regarding Kent working with buyers on potential modifications available to house plans.

Options

Recommend higher quality options in carpeting, interior lighting fixtures and cabinet hardware.

Additional Comments

We have a high regard for the Kent Homes staff that we have had direct contact with during sales and selections.

Lead Source

visiting St James and seeing the model homes with Geoff Wright of St James real estate office.

This is a wonderful company to put your trust in to complete your home with total satisfaction. Informative, helpful and on time!

Customer Suggestion

Need to update computer visuals.

Additional Comments

When things have gone wrong they have been rectified within a week to our satisfaction. We are still in the process of building.

Professional & Organized

It's in the proof to complete a home in the time promised.

Schedule

Like clockwork.

Budget

The home as presented was exactly as expected. Changes and upgrades were more than anticipated . Missing costs like burying downspouts and not covering complete property with sod should be fully explained.

Problem Resolution

So far yes. After quarantine is over we suspect all will be done.

Expertise

There were a few things not shared between project manager and design that caused extra work to be necessary.

Communication

Visual tools would make the process more perfect. There 's a lot of money at stake when you can try to visualize what things might look like.

Employees & Subcontractors

Employees are great . Andrew, Carol and Vanessa are professional and helpful in every sense. Vendors from Atlantic appliance , Rugworks, and tile installers were top shelf.

Value

Some of the upgraded options were overpriced compared to other builders. Such as ,additional course of block, color change on windows, doors, gutters, and flooring. Kent did offer almost every change we wanted to make the home completely custom and unique for us.

Trust

They have an excellent reputation and we have no reason to believe it won't be complete satisfaction.

Punchlist

Due to Corona Virus several items still remain open

Quality Of Materials

I feel the quality of kitchen cabinets is substandard. We selected the highest level cabinets offered and have holes drilled in wrong places, drawers that won't close properly and numerous scratches . Block window leaks and front door has several smudges between panes of glass.

Quality Of Workmanship

The home is beautiful and Kent was wonderful to work with and I would recommend. Some of the materials such as doors, windows, cabinets, and landscaping still need to be rectified. I have all the faith Kent will not disappoint.

Additional Comments

Our project manager, Andrew made the experience very stress free and kept us well informed along the process. Nothing goes perfect in the building process, but construction updates and deadlines were met on schedule. He was awesome and kept us informed from a great distance with only four visits during entire build. Carol Hobbs has tremendous patience and knows her product very well. She was terrific as a sales rep and discussed many options we didn't think about. Kent could use more virtual tools to demonstrate what changes would look like in the home before you commit by just viewing on blueprints. This is definitely a quality builder.

Lead Source

We looked at a model home for them.

Lead Source

Visit.

Warranty Satisfaction

A 5-star if it applies to the home warranty.

Work Done Right

If we are talking about the warranty work that would be a 5-star rating. If it is about the build I will rate it a 4- star.

Recognized Excellence

I would like to recognize, Nancy, in the warranty department.

Any Changes?

Kent Homes should have done a better job adapting the home to the changes that we made to the standard plan. For instance, we have changed the dining room windows to sliding doors, so that it makes sense to exit there. Kent Homes didn't recommend or adapt to a plan so that we would have a light switch there. They didn't recommend for us to change it and for another $75 add another light switch to control that area in addition to the one in the plan. And, when you go into the office, the doors that are part of the standard plan open inwards, which obstructs the light switch to the office. It would make sense to have it on the outside of the office.

Favorite Home Feature

The feature I like the most is the kitchen/family room area.

Customer Suggestion

Increase your selections

Lead Source

Brunswick Forest

Recognized Excellence

Andrew Karch, Ashley Kent, Elizabeth Hundley, Vanessa Hannant, Kate DaSilva, Nancy Kustyn, Randy Parrish and Chad Lee.

Any Changes?

I would move a number of the light switches and redesign the laundry area to include a portion of a hallway to make the laundry room bigger and more functional. In the kitchen, I would add a base cabinet with only drawers for utensils and tools.

Favorite Home Feature

The pantry which is a small room made from space taken from the garage.

Customer Suggestion

Delays in the construction schedule must be promptly communicated to the customers. Poor job in our case.

Construction Quality

Due to the CoronaVirus we haven't been able to visit the house

Problem Resolution

Our PM (Kenny Jones) has addressed all our concerns in a timely manner. He has also found things we weren't able to see and addressed them.

Clean & Safe

Comments from our neighbors have indicated that not only is the job site clean, the workers are not disruptive.

PM Professionalism

Kenny has been more than professional and knowledgeable. He is always on time for our bi-weekly meetings and makes sure he has explained everything before ending the call. He makes sure that all our questions are answered and our concerns are addressed to our satisfaction. If he does not know the answer he will investigate the issue and get back to us promptly.

The people that I have dealt with at Kent Homes couldn't be any nicer. They listen and I am appreciative of that after hearing from my neighbors about their experiences. It is the people.

Customer Suggestion

I would like to see more pictures of the build no matter minuscule it is.

Lead Source

Through the web.

Customer Suggestion

So pleased with the house and staff I work with.

Budget

That is a big yes regarding the budget.

Clean & Safe

None of my neighbors have complained.

Employees & Subcontractors

Easy breeze just left and didn't have to take the time, but he did it. Another man who worked for Kent Homes fixed some tweaks.

Quality Of Materials

I can't complain about the quality. I had some quirks, but it was first-rate. When I walk into my house, I am very proud of the house.

Quality Of Workmanship

I am not thrilled about the tile guys. The painters corrected themselves. Everything has been good.

Additional Comments

I would like to recognize, Nancy K. She has gone above and beyond in talking with me, verifying and calling back quickly. I know I was a pain in the backside for Archie, but he always corrected issues. I want to recognize both of these individuals.

Everyone at Kent, from our Sales agent, Our design assistant to our project manager have been wonderful to work with!

Lead Source

Salesman from St James

Problem Resolution

I haven’t had any problems yet!

PM Professionalism

Archie is extremely patient, answered all our questions and after every meeting we come away feeling more confidant we picked the right builder in Kent!