Kent Homes is very quality conscience. As a semi-custom home builder, Kent sets expectations with the established floor plan and works with the customer to customize the home as desired. The warranty service was impressive.

Overall Experience

Overall Experience - Everything about my experience was excellent, except to matters related to CF Bridge plans

Lead Source

Lead Source - From Brian Galeucia, the Brunswick Forest Sales Rep. They were one of the five builders we could choose from in Cypress Pointe.

Additional Comments

Additional Comments - My experience with Kent Homes has been very satisfying, except for the companies communication regarding the Cape Fear Bridge Crossing initiative

Construction Quality

Construction Quality - There were occasions where either material was no longer available, requiring a different selection, or the subcontractor did not use the material contracted for, or the material had a manufacturing defect - all requiring the subcontractor to remedy. While one might argue that these issues are common place when building a home, Kent Homes ultimately resolved each issue with quality workmanship as they arose.

Problem Resolution

Problem Resolution - It's important to expect that the customer plays a significant role in catching mistakes. However, Kent Homes was good at addressing and resolving matters without impact to schedule.

Understand Building Process

Understand Building Process - It's important for the customer to be engaged and ask detail questions along every step of the process

Communication

Communication - You rely on three critical Kent Homes employees - your sales rep, your design/selection rep and your builder. The most responsive and informative of the three was Kate DaSilva. She would respond immediately, even on her days off. Vanessa is highly competent at design, but I'd like to see Kent Homes invest in additional design resources, enabling Vanessa to manage a more reasonable work load.

Trust

Trust - I learned that trusting Kent Homes to do the right thing is part of their company culture, in spite of occasions where subcontractors work was challenging.

Clean & Safe

Clean & Safe - Kent Homes has a reputation for very clean and safe work sites. That's important to the neighbors who are burdened with the disruption of subcontractors on the street for months.

Employees & Subcontractors

Employees & Subcontractors - Subcontractors were always friendly on site and appear to be very competent.

Employees Professionalism

Employees Professionalism - Never had a negative experience with any Kent Homes employee. Kristin, at the front desk, was very helpful, responsive and involved.

Overall Experience

Overall Experience - Building a home is a stressful process for the buyer, so I encourage Kent Homes and customer to over-communicate and listen. Kent could improve the process of managing the subcontractors by adding a process to verify that the material being used or installed by the subcontractor is correct before it is installed (rather than simply trusting the subcontractor).

PM Professionalism

PM Professionalism - Chris clearly knows how to build a home. He's very competent with the technical and schedule aspects of a job. Would appreciate if he anticipated our questions and addressed matters before we brought them up.

Customer Suggestion

Customer Suggestion - 1) Maintain a good inventory of models to review 2) Arrange for customers to meet senior management at least once during the build process 3) Over communicate next steps with customers 4) Provide additional design center resources 5) Improve the management of subcontractors by verifying materials before installation

Professional & Organized

Professional & Organized - Kate DaSilva continued throughout our project to be highly professional, knowledgeable and responsive to our needs. She consistently went above and beyond our expectations, from our initial inquiry of Kent Homes models all the way through delivery.

Schedule

Schedule - Chris Moore was our project manager. He's to be commended for staying on top of every issue regarding delivery and schedule, to the point that he delivered our home in excellent condition a month ahead of schedule.

Budget

Budget - Vanessa Hannant from the design center was excellent at listening and understanding our vision, providing professional recommendations, assuring we received a value without exceeding our budget. In particular, we commend Vanessa for not overselling design options beyond our needs and wants.

Problem Resolution

Problem Resolution - Chris Moore was diligent and dedicated to making sure we were satisfied with problem resolution. He often asked of us "Are you happy with this?".

Communication

Communication - All Kent employees were accessible and responsive to our calls and inquiries.

Clean & Safe

Clean & Safe - Kent's reputation amongst the neighbors is that they keep the cleanest project site of all the builders in our community

Trust

Trust - Our trust of Kent Homes was further enhanced during the warranty period. Kent Homes is very serious about customer satisfaction, as seen during the initial and 60 day walk through process.

Punchlist

Punchlist - Chris Moore was diligent on following up to resolve outstanding issues and accommodating our availability.

Additional Comments

Additional Comments - Last but not least, Ashley Kent was consistently responsive to our inquiries and personally involved in our initial discussions with Kent Homes always striving for genuine customer satisfaction.

Recognized Excellence

Recognized Excellence - Nancy Kustyn and Randy (Warranty)

Budget Pre-Con

Budget Pre-Con - Carol helped us sort out plans and options so we could achieve our budget!

Communication

Communication - Carol and Vanessa are the two primary people we have communicated with. We have just added Andrew to our line of communication. As of this time, all members have been clear about deadlines, commitments and explanations.

Design Center & Selections

Design Center & Selections - Working with Vanessa was a great experience! Please look into how she can be better supported with an assistant, better technology, and some improvements to the selections process.

Overall Experience

Overall Experience - Everyone that we have worked with has been able to answer our questions and give recommendations to make our house unique.

Sales Attentiveness

Sales Attentiveness - Carol was timely in her responses when getting back to us.

Sales Communication

Sales Communication - Carol was always communicating with us to ensure our plans, selections and changes were completed in a timely manner.

Sales Knowledge

Sales Knowledge - Carol knows her floor plans and options. She would go out of her way to answer my questions.

Sales Problem Resolution

Sales Problem Resolution - Our questions were always answered, and a resolution was usually accomplished.

Sales Solutions

Sales Solutions - Carol was able to explain different solutions that would work best for a Bar Harbor II and the community we are building in.

Salesperson Accessibility

Salesperson Accessibility - Carol was easy to get in touch with and provided help when needed.

Salesperson Knowledge

Salesperson Knowledge - Carol quickly addressed a few questions she did not have an answer for. The fast turn-around was appreciated.

Salesperson Professionalism

Salesperson Professionalism - Carol was able to address our needs of an appropriate floor plan.

Trust

Trust - At the present time, Kent homes has followed through on their commitment on a timely manner.

Understanding Of Cost

Understanding Of Cost - The sales literature that Carol presented to us, included all the necessary prices and various offerings. The literature was clearly written and presented.

Value

Value - Some of the options are offered at a premium price.

Options

Options - The options offered will make our home feel unique and special to comply with our needs.

Use Comments

Use Comments - The unique floor plans that Kent homes offers made it an easy choice to choose them. We easily envisioned ourselves living in the floor plan we are building. We love the pantry area, the dining room wet bar, the laundry room off the master bath/ bedroom and the extra closet spaces our floor plan offers.

Lead Source

Lead Source - Carolina Plantations (Melissa) and Compass Pointe Event

Punchlist

Punchlist - Not completed yet but a date has been scheduled

Additional Comments

Additional Comments - The group of people that were involved with building our house were committed, professional and knowledgeable and easy to work with

Top quality work and top quality service!

Lead Source

Lead Source - Visiting St James.

Lead Source

Lead Source - Our realtor took us to a Kent Homes model.

Overall experience with Kent Homes has been great. The house is well built. We made it through our first hurricane with no damage.

Lead Source

Lead Source - Visiting models in St. James

Warranty Work

Warranty Work - We only had a few warranty issues but Kent responded quickly and the repairs were done right the first time.

PM Professionalism

PM Professionalism - Archie was great to work with. No matter how many times we bugged him he always took the time to answer our questions.

Recognized Excellence

Recognized Excellence - Archie Medina, Carol Hobbs, Vanessa Hannant, Nancy Kustyn and Randy Parrish

Any Changes?

Any Changes? - I wish I had requested additional CAT 5 cable run to the A/V closet. There was only 1 cable and the ATMC fiber uses that. Therefore we can't have a land phone line without running cables up the side of the house and drilling into the attic (which we don't want to do).

Favorite Home Feature

Favorite Home Feature - The screened loggia with the fireplace. We have used it year round.

Our Project Manager, Michael Johnson, was the reason we are likely to recommend Kent Homes. We were off to a rocky start having planned our model and selections with several different people who told us conflicting information throughout the process about what was included with our model. Our Project manager however, was great to work with and helped us manage through the build from a distance.

Construction Quality

Construction Quality - We feel confident in our project manager's (Michael Johnson) oversight and coordination of the project.

Understand Building Process

Understand Building Process - Michael Johnson has done a great job keeping us informed on the build and what's next.

Employees & Subcontractors

Employees & Subcontractors - Michael is a superior project manager. We are very pleased with his understanding of our needs and communicates with us effectively.

Professional & Organized

Professional & Organized - Our Project Manager, Michael Johnson, was very professional, organized and thorough. The staff handling the selection process was organized but needed more experienced and customer service oriented communication throughout the process.

Punchlist

Punchlist - No. Some items on punch list are pending (windows needing replacement, a few other items)

Additional Comments

Additional Comments - Michael Johnson is an exceptional employee / project manager. He was attentive to our needs, saw issues early and handled them when we were not here, and relayed information to us in Maryland during the build, so we were on top of any issues or decisions that were needed. In addition, we felt we could trust MIchael implicitly.

Everyone I dealt with was very professional. They were a very responsive, knowledgeable, and confident staff.

Schedule

Schedule - We had some issues due to Covid, but I cant blame them for that.

Quality Of Materials

Quality Of Materials - There's one issue I haven't talked to them about yet.

Additional Comments

Additional Comments - It went better than I expected, given that I wasn't present for the build.

From the beginning of our design to the end of our build, Kent was responsive to our questions and issues that we brought to them. Specifically, our project Manager, Andrew Karch, was available and took action on the things that we noticed along the way. The end result was that we had virtually no issues on our 60 day review. We absolutely love our house!

Recommend Builder

Recommend Builder - Having been around throughout the build process, from what I have seen, I feel that Kent certainly did the best job between other builders. I did not know who was a contractor or a Kent Homes employee.

Customer Suggestion

Customer Suggestion - Yes, I know my design consultant is on maternity leave, but I wish that I could have had contact with her regarding design issues not provided by Kent, such as, window treatments, appliances (fridge & washer/dryer, lawn/yard input, etc. I wish I had chosen a larger lot.

Additional Comments

Additional Comments - From the beginning of my selection of a Kent home, the design process, through it's "near" completion, my experience was marvelous.

Schedule

Schedule - They started on time, and even during the COVID-19 pandemic, they were able to stay on schedule.

Budget

Budget - We selected quite a few upgrades and structural changes and still came in within our budget.

Problem Resolution

Problem Resolution - There were a couple of items that were on backorder, but for everything within Kent's control, they were quick to address issues.

Expertise

Expertise - Somehow they managed to stay on track during the pandemic.

Communication

Communication - The portal and having a project manager available for calls or texts was a great help. We did have a lot of questions along the way, and made a couple of changes that Kent was able to deal with. We felt like we were in touch with Kent whenever we wanted to be.

Clean & Safe

Clean & Safe - I have never built a house from scratch, but there were a lot more nails scattered around the construction site on the ground than what we expected. I think the workers could have been more careful, or cleaned up better. However, we expressed this concern to Andrew, and he had workers go around picking up nails.

Value

Value - We are very satisfied with the value we have in the home.

Trust

Trust - They went above and beyond to do what they said they would do.

Additional Comments

Additional Comments - I would definitely recommend Kent to anyone. Compared to some of the stories we have heard about the other builders in Brunswick Forest, we had a very successful build. Everything was as we had designed, and the things we didn't design were well executed and will hold up over time. We had a lot of flexibility in the choices we made, and although there are a couple of things we would have done differently, Kent made our dream home a reality for us and the process was painless and even fun.

Communication

Communication - Between the portal, emails, in-person meetings, and phone calls we know what's going on.

Design Center & Selections

Design Center & Selections - With Vanessa and Alina's help we were able to select options that met our needs and wants.

Sales Attentiveness

Sales Attentiveness - Kate is always responsive and thorough and a pleasure to deal with.

Sales Solutions

Sales Solutions - Kate's proposal for a work room to accommodate my work working hobby was great.

Salesperson Accessibility

Salesperson Accessibility - She always responds in a "better than professional" period of time.

Salesperson Knowledge

Salesperson Knowledge - Kate has had the correct answer to almost every question we had, and quickly brought in the right resources to address questions when needed.

Options

Options - While there were limited choices on certain options (floors, carpets and countertops for example), we were able to find good choices and reasonable prices.

Lead Source

Lead Source - Through the Brunswick Forest sales group showing us model homes.

Problem Resolution

Problem Resolution - Kent has a wonderful as you go approach to fixing issues as well as addressing issues at 60 days and 1 year past move in.

Communication

Communication - The project manager met with us every two weeks during construction to keep us informed of progress and/or problems encountered along the way.

Quality Of Workmanship

Quality Of Workmanship - Workmanship on the finishing touches was outstanding. There were almost no visible nail pops, molding seams were few, and when present nearly invisible. One area of the upper story floor squeaks, but will be fixed as a result of the 60-day review.

Yes, particularly given the professionalism of Kate and Dade. This is our 4th new home construction and by far the best experience we've had.

Problem Resolution

Problem Resolution - There hasn't been anything we would consider to be "problematic." Dade and/or Kate have been readily available to answer our questions and help in any way.

Clean & Safe

Clean & Safe - On the handful of occasions we have been at the worksite, it has been clean and safe.

Employees & Subcontractors

Employees & Subcontractors - Can't speak for the subs as we haven't had much interaction with them.

Professional & Organized

Professional & Organized - In particular, Kate and Dade.

PM Professionalism

PM Professionalism - Dade has been fantastic. We have great trust in his ability, knowledge and professionalism.

Customer Suggestion

Customer Suggestion - Alert the client prior to finalizing electrical drawings that there is a need for an exterior outlet for the sprinkler system control box. This may (or may not) have an impact on where the homeowner would locate one of the exterior outlets. It would have impacted where we put one of the outlets.

Additional Comments

Additional Comments - Our Jonesport model has a storage space in the attic that is less than what is shown on the drawings and in the models we have seen. Disappointed in that we've lost some storage space but it doesn't impact our overall satisfaction with Kent Homes.

This is the third house we have built and by far the best experience. Communication is one of Kent's strongest points. We were kept updated on the progress as well as expected delivery dates for special order items. The finishes in the house are excellent and the overall workmanship excellent!

Communication

Communication - We have been pleasantly surprised by the communications by everyone. This is the third house we have built and so far the experience far exceeds our expectations.

Design Center & Selections

Design Center & Selections - Vanessa made the process seamless. We had an early (2+ months) visit to look, touch and see what was available. When our appointment came we were done in one day. There were a few loose ends and Vanessa continued to follow up until everything was resolved!

Sales Attentiveness

Sales Attentiveness - When we first toured the model home, Sue Lyons was the salesperson. She was very good in keeping us informed. And now Kate has picked up where Sue left off.

Trust

Trust - From our experience to date, Kent has been just great. We expect nothing less as we go forward.

Options

Options - We added about 17% of the base price in selections. This was a result of the included options fitting with our style.

Customer Suggestion

Customer Suggestion - only one - build faster, I can't wait to get into our new home!

Lead Source

Lead Source - Tour of homes with Brunswick Forest salesperson.

Problem Resolution

Problem Resolution - Our Project Supervisor has been great!

PM Professionalism

PM Professionalism - Michael has been just wonderful. He is knowledgeable about not only the process, but the design of our home.

Professional & Organized

Professional & Organized - We were given an approximation of when the house would be completed - task by task. We followed along with the schedule and the house was completed a bit early!

Schedule

Schedule - Our schedule and their schedule were in sync.

Budget

Budget - Definitely within the budget. From past experiences, we knew what changes will do to a budget and from the day we signed the contract to the end, we only had one change! I attribute this to their experience and suggestions as we went thru creating the budget. Their suggestions not only made our house the best, but let us get everything up front and into the original budget.

Problem Resolution

Problem Resolution - I can't think of a "problem". Most issues were so minor they didn't delay anything.

Expertise

Expertise - The management of the build was fabulous. We feel our construction project manager was the best. Not only did we have phone calls every two weeks, he called just to keep us updated on items that might affect the timeline.

Communication

Communication - Definitely one of their strong suits!

Clean & Safe

Clean & Safe - I was amazed at how clean the job site was. We were living close by and came every couple of days to see the progress and the inside and outside of the house was always clean.

Employees & Subcontractors

Employees & Subcontractors - Everyone was just great.

Value

Value - Most definitely. In looking at other houses in our neighborhood, the Kent homes stand out!

Trust

Trust - If they said something would be done by a date, it was done. We had one item back ordered and they kept us updated on the delivery date.

Punchlist

Punchlist - Our "punchlist" was almost non existent. Because we had such good communications, anything that caught my eye was addressed almost immediately.

Quality Of Materials

Quality Of Materials - Great quality of materials. The standard selections were almost always a grade or two above what we expected. The only place where we "went over" was with the kitchen appliances!

Quality Of Workmanship

Quality Of Workmanship - Excellent workmanship. I had a hard time finding anything that didn't meet my expectations.

Additional Comments

Additional Comments - After the first house, we said no more. Then we did it again and had some very interesting things during the build. This build was by far the best and we attribute it to Kent's philosophy, processes and commitment to producing the best product for the best price!

Recognized Excellence

Recognized Excellence - Michael is amazing and represents your company in the best light. Aside from him we hardly knew anyone else. We worked with Kaitlyn but that was during a transition from her old job and pregnancy.

Any Changes?

Any Changes? - Kitchen cabinet selection is sorely misrepresented as quality - very disappointed on such a featured item. Its been attempted to be fixed twice and it is still awful! WE paid extra for an upgrade that was junk.

Favorite Home Feature

Favorite Home Feature - Laundry room near master and on first floor

Kent Homes was an excellent builder from start to finish. We had a great experience with every person we dealt with every step of the way. We are so pleased with our house now that it's finished.

Budget Pre-Con

Budget Pre-Con - Kent Homes did everything they could to give us the home we wanted and keep the price reasonable.

Communication

Communication - We have been very happy with the communication so far.

Design Center & Selections

Design Center & Selections - Vanessa was great. She was very helpful during selections, gave us several choices, and made sure our final selections went well when placed together. One thing we thought could be improved was tracking the price changes when we made changes to our selections. This doesn't have to do with Vanessa, but probably the software used to track the changes and how it was listed on the options list.

Overall Experience

Overall Experience - We've been very happy with everything so far.

Professional & Organized

Professional & Organized - Kent Homes has been very professional and organized with their communications and overall dealings we've had with them.

Sales Attentiveness

Sales Attentiveness - Carol was excellent. She went above and beyond to make sure we were happy. We had several interactions with Carol and she was outstanding in all areas. She always responded quickly and professionally.

Sales Communication

Sales Communication - Never had a problem with communication.

Sales Knowledge

Sales Knowledge - Very knowledgeable and professional.

Sales Problem Resolution

Sales Problem Resolution - Overall, we were happy with the outcome of most of our concerns.

Sales Solutions

Sales Solutions - Carol always had solutions to our questions and was very attentive to our needs and wants when going through the process.

Salesperson Accessibility

Salesperson Accessibility - Carol was always easy to get in touch with and responded quickly to any question I had.

Salesperson Knowledge

Salesperson Knowledge - Yes, Carol went through the presentation at a nice pace, always making sure we understood what was being told to us.

Salesperson Professionalism

Salesperson Professionalism - Yes! Carol was great!

Trust

Trust - We sure hope so! We are looking forward to seeing our house go through the building process.

Understanding Of Cost

Understanding Of Cost - I thought the pricing was laid out in a way that was easy to understand.

Value

Value - We feel the house we agreed to will be of fair value.

Options

Options - We were very happy with the options available.

Lead Source

Lead Source - We were looking in Compass Pointe, a friend of ours went to look at Kent Home models and suggested we come and look. Luckily we did! We were interested in two other preferred builders in CP, but thought Kent offered a home that was more in line with what we were looking for.

Additional Comments

Additional Comments - We are excited to have Kent Homes build our forever home. Can't wait until we can enjoy it.

Problem Resolution

Problem Resolution - During our pre-drywall walk-through a few issues were noted, but were resolved to our expectations prior to the next meeting.

Clean & Safe

Clean & Safe - We were impressed by the signs on several windows reminding workers to keep the job site clean after each day.

PM Professionalism

PM Professionalism - Andrew is extremely professional and friendly, and always prepared for our bi-weekly calls. He thoroughly answers all our questions in an easy-to-understand way, demonstrating his knowledge of the Kent building process and the specifics of our home. He is passionate about his work and wanting to satisfy the customer. He is a wonderful representative for Kent Homes.

Professional & Organized

Professional & Organized - Kent is very professional and cares deeply about their customers. We were very happy with the final walk through and the detailed punch list that was given to us after our meeting. Kent provided a second walk through to make sure everything was done to our satisfaction or let us know when something would be completed.

Schedule

Schedule - Yes! Our house was actually completed ahead of schedule!

Budget

Budget - Yes, we stayed within our budget and ended up with a wonderful house!

Problem Resolution

Problem Resolution - Kent Homes effectively resolved all of our problems as they arose. We feel fortunate because we didn't have many problems during the building process. We believe there weren't many problems because Kent has a fantastic check and balance system in place which takes care of problems before they become major issues. We were so impressed with our PM, Andrew, and the pride he showed in building our home. We saw how he took care of even the smallest problems to make sure our house was exactly what we wanted.

Expertise

Expertise - Overall, Kent is an exemplary builder that has the customer in mind every step of the way.

Communication

Communication - Kent was great at communicating with us. We had detailed calls with our PM, Andrew, every other week and I could text him at any time to ask him a question. He was always super responsive and professional when working with us.

Clean & Safe

Clean & Safe - Kent Homes job sites are always exceptionally clean. You know you are at a Kent build site because of how clean it is. There are signs posted throughout the house reminding all workers to clean up and leave the site clean. This was very noticeable to us.

Employees & Subcontractors

Employees & Subcontractors - Everyone we worked with was courteous, kind, and very helpful. We had a great time working with everyone because they made the process of building our home, from selections to the final walk through, exciting and fun to do.

Value

Value - We feel the value of our house is exceptional and we got a great house for the price we paid.

Trust

Trust - So far Kent Homes has been fantastic at delivering on every commitment they made.

Punchlist

Punchlist - Our punchlist was completed in a timely manner, but some things are still being completed. They were delayed due to COVID and the lag time on receiving materials to complete one item on our list.

Quality Of Materials

Quality Of Materials - We are very happy with the quality of all materials used to build our house.

Quality Of Workmanship

Quality Of Workmanship - Overall, we are very satisfied with the workmanship of our house. We felt the paint job on the trim was not done well, compared to the rest of the house, which was exceptional. But, after the punch list walk through, we are very happy with how the paint job on the trim was fixed.

Additional Comments

Additional Comments - Our experience with Kent Homes was exceptional. We are so glad we chose Kent Homes to build our house in Compass Pointe. The quality of our home is excellent and we were so impressed with every aspect of our build. Every employee we engaged with was professional, nice and delivered on what they told us. Sometimes, you just wait for something to go wrong when working with a company on such a large project as a house. We are happy to say, that didn't happen with us and Kent Homes. The homes they build are of high quality because of the great staff and procedures they have in place to build a high quality home. Thank you Kent Homes!

Not as this point in time! Maybe after the entire process is completed. There are some GREAT experiences, but also some not so great!

Communication

Communication - On several occasions we had to wait for information and were requested to have our response back within a day to keep our house on schedule.

Design Center & Selections

Design Center & Selections - The selections people were great. However, our consultant was switched mid-process and then switched back after construction started. It wasn't until a construction issue arose that we found out that our consultant was switched back. We also were disappointed that the available selections were dated and did not reflect current interior design trends.

Sales Communication

Sales Communication - We gave Carol 5 stars...who else was there on the sales team?

Design Center & Selections

Design Center & Selections - Especially with Covid, Alina did a great job. I particularly appreciate the advance work that we could do on things like lighting so we could focus on the 10,000 other decisions when on-site. Caroi's walk-through at selections was helpful and effective too. The overall time required was about right for the onsite visit.

Sales Knowledge

Sales Knowledge - Tied to #4, there were just a couple instances where we would have liked to have a "here is something you may not have thought of" - you guys do this all the time and this is new to us.

Sales Solutions

Sales Solutions - We had one post-selections issue where we thought a counter was one configuration and plans showed another - the problem was fairly and appropriately discussed and resolved. We appreciated this very much and that the attitude from the beginning was solution-oriented.

Salesperson Accessibility

Salesperson Accessibility - On phone, text or email, Carol was always accessible and responsive. I had a lot of questions and she was great about either answering them or getting the answers.

Value

Value - On some items, the upgrade costs on options raised eyebrows. For example, when we chose to go outside the builder appliance package to a different set of appliances (still through Atlantic) we did pay more than the incremental difference between the retail cost of each.

Options

Options - I think that Alina also did a good job helping us be clear on what was "included" at the option level for our home so we could decide where and how we wanted to upgrade an option, or in a couple cases, downgrade and save some $

Lead Source

Lead Source - From our real estate agent Nolan Payne

I recommended Kent as a semi-custom home builder to the owner of an adjacent lot and they decided on Kent. That's a recommendation that led to a new sale.

Communication

Communication - I'm able to text or call the appropriate Kent representative and get effective communication quickly.

Design Center & Selections

Design Center & Selections - Our design center representative (Vanessa) was a delight to work with and made many helpful suggestions.

Overall Experience

Overall Experience - To date our overall relationship with Kent has been very positive. We are very early on in the home build phase.

Sales Attentiveness

Sales Attentiveness - Carol has responded to all questions rapidly with knowledgeable answer.

Lead Source

Lead Source - From the real estate agent that sold us the property.

Construction Quality

Construction Quality - Workmanship has been excellent. All the trades work at a high skill level. We were well aware materials from the model home and our build matches those.

Problem Resolution

Problem Resolution - We have not had any significant problems to resolve. All minor one have been quickly addressed.

Understand Building Process

Understand Building Process - Our project manager keep us abreast of the process and next steps.

Communication

Communication - Very easy to contact all Kent personnel and get clear answers to all questions.

Trust

Trust - We have high trust in Kent on follow through.

Clean & Safe

Clean & Safe - Kent reminds the trades working on our home to keep the job site clean. To varying degrees they follow through.

Professional & Organized

Professional & Organized - All Kent staff are highly professional and know their job well

PM Professionalism

PM Professionalism - Andrew has been an excellent PM. We meet on a regular schedule and he is always very professional.

Customer Suggestion

Customer Suggestion - None at this time since the process has gone so smoothly.

Professional & Organized

Professional & Organized - The team at Kent from sales, selection, to build has been very professional and well organized

Schedule

Schedule - Kent met the build schedule almost to the exact day promised for completion

Budget

Budget - Generally true however the agreed budget changed due to increase cost for our Magnolia Greens lot preparation

Problem Resolution

Problem Resolution - All along the process all problems or issues were effectively resolved.

Expertise

Expertise - Kent's staff in general and our project manager specifically had a wealth of expertise to handle the home build.

Communication

Communication - Our project manager communicated to us on a regular basis and was always quick to respond to text messages

Clean & Safe

Clean & Safe - Generally true. Some subcontractors were more effective than others in cleaning up.

Employees & Subcontractors

Employees & Subcontractors - The interaction with Kent staff and most of their subcontractors were very professional.

Punchlist

Punchlist - Only a few small corrective items remained on the punchlist upon taking ownership

Quality Of Materials

Quality Of Materials - Generally true. I researched Consumer Reports on appliance relaibility and opted to upgrade all Kent selected Samsung appliances to LG. Would have liked to seen Kent use vinyl or pine vice MDF baseboard in bathrooms. MDF tends to buckle if not completely sealed from moisture.

Quality Of Workmanship

Quality Of Workmanship - The workmanship has been of high quality.

Additional Comments

Additional Comments - I throughly enjoyed working with Carol Hobbs our sales person with extensive knowledge. Also Vanessa at selection was most helpful and offered valuable suggestions. Lastly Andrew our project manager was extremely professional and addressed all questions/concerns in a timely manner. I believe we established professional and personal friendship with Andrew.

We were very pleased with the floorplans that Kent offered and the ability to make some custom changes the process has been very smooth thus far and everyone we have worked with has been very responsive to all our needs we could not be happier with Kent

Lead Source

Lead Source - Parade of homes

Change Order Process

Change Order Process - This process was covered in person and in writing. That really helped us understand the workflow. Carol Hobbs also coached us on the Change Order process as an extra measure of assistance.

Communication

Communication - When we were iin the shopping phase, Carol Hobbs was by far the best sales professional me met. And we met many. Carol listened carefully to our needs, read between the lines when we didn't know what to say, and offered ideas to think about. Most significantly, Carol followed up. She reliably and consistently showed us that she and Kent wanted our business in our time. Her professionalism sealed the deal for me: I really could not imagine buying our home from anyone but Carol.

Overall Experience

Overall Experience - Yes. Carol, Alina and Chris (whom we met on our selections visit) were all friendly and knowledgeable. If they didn't know something, they asked and then followed up with us.

Professional & Organized

Professional & Organized - Yes. I would add transparent to that as well, which is a key differentiator for your company. I do believe, however, that there's an opportunity to be more organized when defining the floorplan and selections.

Sales Attentiveness

Sales Attentiveness - She's a rock star. And she does a great job coordinating the team. Approachable and transparent.

Sales Knowledge

Sales Knowledge - Always. Carol knows your process, the players and how it will all shake out. She has an impressive body of knowledge.

Sales Problem Resolution

Sales Problem Resolution - Yes. When we had questions, Carol dug for answers until we were satisfied.

Salesperson Accessibility

Salesperson Accessibility - Even when she was on vacation, Carol would answer the phone of shoot us an email. Most importantly, she stuck with us through a very long sales cycle, and she did it without being buggsy.

Salesperson Knowledge

Salesperson Knowledge - I believe I said she has an impressive body of knowledge. :-)

Salesperson Professionalism

Salesperson Professionalism - Always. She's just nice. And she puts you first because she cares that you are happy. That's customer engagement. I hope you are hearing that in my answers.

Trust

Trust - We are confident you will do right by us and our home.

Value

Value - We are delighted with the quality and value of our Kent Home. We can't wait to see it.

Options

Options - My husband is so excited about the garage: angled, roomy with an extra wide door. Yes, we are delighted.

Customer Suggestion

Customer Suggestion - 1. Some samples for clients to take home after selections would be fantastic. 2. I feel like I should have asked more questions in the process, but I didn't know what I didn't know.

Lead Source

Lead Source - We looked at model homes 10 years ago after having purchased our property. Since then, we have been faithful internet scouts.

Additional Comments

Additional Comments - We will be delighted with this forever home.

I would highly recommend Kent Homes! We built our home in Brunswick Forest in Leland, North Carolina. It was built remotely. The process went smoothly. Kenny Jones, whom we worked with, was wonderful. We spoke once a week. Any of my concerns were addressed. Pictures were sent. The home was done in a timely manner. I was not expecting it to be done that quick! I thought the whole process went smoothly.We are very happy with the results!

Budget Pre-Con

Budget Pre-Con - We think some of options were pricey. We paid extra for the executive kitchen at the first signing of our contact, only to pay additional at the options addendum.

Change Order Process

Change Order Process - Yes, process was explained, but we thought costly to make a change. We were thinking of adding the coffered ceiling at the options day and it wasn’t worth the cost . I think at that point plans were drawn, but these are not custom built homes, and I’m sure an easy addition to add.

Communication

Communication - Communication is excellent! Everyone is so accommodating, from Ashley Kent, Vanessa ( option day), Kristin, to Kenny Jones, just to name a few!

Design Center & Selections

Design Center & Selections - The experience was good, I would love to see a photo book showing the choices I made. For example, a bathroom with the tile I chose.

Overall Experience

Overall Experience - So far we are pleased with everything!

Professional & Organized

Professional & Organized - Yes, Kent homes is very professional and organized. The fact that we are building from NY, the whole process is well organized!

Sales Attentiveness

Sales Attentiveness - Ashley was attentive and thorough. We did experience a rough patch with our sunroom. Ashley resolved everything. We still feel if we had examples of the sunroom show to us from the beginning, some of the confusion would have been eliminated.

Sales Communication

Sales Communication - Great experience!

Sales Knowledge

Sales Knowledge - Kent homes made our project a positive experience!

Sales Problem Resolution

Sales Problem Resolution - All our concerns were resolved with the utmost professionalism!

Sales Solutions

Sales Solutions - Ashley, like we addressed in another question resolved our miscommunication about the sunroom!

Salesperson Accessibility

Salesperson Accessibility - Ashley was available to us whenever we had a question!

Salesperson Knowledge

Salesperson Knowledge - Ashley more than exceeded her knowledge of the whole process!

Salesperson Professionalism

Salesperson Professionalism - Ashley was on time when we met. We also communicated by phone quite frequently. She is very professional and takes pride in her company.

Trust

Trust - We are hoping the process will follow through with the quality of workmanship that we hear about!

Value

Value - It seems as though the costs of building in Brunswick Forest is rising!

Options

Options - We felt the options we a little limited.

Customer Suggestion

Customer Suggestion - We think a photo book of the options from previous built homes would help. We know we can look on your website, but to see more examples of options would help the process.

Lead Source

Lead Source - We visited Brunswick Forest ten years ago. We always thought moving there, but never dreamed it would come to fruition. We chose Kent homes from our own experience of viewing their models, and from recommendations from new home owners. We really liked the look of their homes!

We acknowledge that we did more than the typical amount of personalization and several first time situations for Kent homes, (e.g. exterior elevation changes, adding a fourth BR to the Bar Harbour 1) which were all agreed to but were not built properly. Examples are the porch elevation, the upstairs bathroom and bedroom, niche for the TV, the fireplace wall, and the dining room built-ins. Kent resolved all of the issues but it would have been easier for everyone had it been built correctly from the beginning. In addition, what was specified in the plans final addendum, we had over 10 situations where there were either the wrong product ship (e.g. subway tile, pencil rail and grout, top of the door trims, louvre door, wrong hardware on great room cabinets) or what was specified in the signed addendum and/or final cabinet layout aren't even available. e.g. message center and laundry room two drawers vs. what we ended up with as one. Your selections team and whomever finalizes your cabinet drawings need to be aware of what is and isn't possible.

Communication

Communication - Kate DaSilva has been extremely responsive to all of our questions throughout the process so far.

Design Center & Selections

Design Center & Selections - Especially given that we had to do it virtually. Vanessa was wonderful to work with.

Customer Suggestion

Customer Suggestion - Kent Homes could have been more proactive in finalizing some of the personalized details of our home ie fireplace design, shower tile layout

Lead Source

Lead Source - Brunswick Forest website and sales agent Chris Dedrick

Additional Comments

Additional Comments - Overall very pleased with our choice of having Kent Homes building our forever home

Problem Resolution

Problem Resolution - When we raise issues, Kent homes has been good at resolving them to our satisfaction.

Understand Building Process

Understand Building Process - We have asked several times for a remaining build schedule which we hope to receive on Friday for our planning purposes. We realize every build process is unique but we don't think it is too much to ask to have an estimate on what will be done and when moving forward.

Communication

Communication - Kenny Jones has been exceptional in his communication with the exception of a forward looking build plan which we anticipate receiving this Friday on our bi-weekly meeting.

Trust

Trust - Yes.

PM Professionalism

PM Professionalism - Kenny has met our expectations

Customer Suggestion

Customer Suggestion - The project manager should be brought into the process during the time of selections and when drawings are being done. This would allow for their construction expertise to be better reflected in those documents. The people who are drawing them don't have enough expertise to how things are being constructed. Also, there needs to be more detail in the selections process. For example, we never saw a photo of the by pass shower door and we assume what we see on your website is what we will get even though we asked for it. Also for things such as pencil rail tile which is noted in the selections as a matching matte finish has caused confusion in the field because it is not specified. So perhaps creating more of a specification booklet vs the high level overview you provide to date would be helpful to avoid confusion in the process.

Additional Comments

Additional Comments - We are excited about our Kent home and excited to be making it our forever home in the new year.

Sales Attentiveness

Sales Attentiveness - Where are more stars??? Five doesn’t give her justice!! Ashley Kent is professionalism personified!!

Sales Problem Resolution

Sales Problem Resolution - We really have not had to deal with any issues that meet the definition for‘concerns’

Trust

Trust - We have no cause for concern as they have set the tempo and we have no fear that things will change.

Lead Source

Lead Source - We met Ashley Kent in the Shelter Bay model and was impressed at the outset!

PM Professionalism

PM Professionalism - And communication skills are exemplary!

Additional Comments

Additional Comments - Looking for trust and follow through-stop here; Kent has the corner on these qualities!

Communication

Communication - They are great communicators...explain prompt returns on emails, texts & calls.

Design Center & Selections

Design Center & Selections - we designed our house in the Covid19 quarantine, we did the entire selections using the internet and via samples... it was not a problem, and the team (especially Vanessa) was very supportive!

Overall Experience

Overall Experience - Without a doubt the customer experience is a pleasure, all the team members we've worked are very knowledgeable, give great suggestions and explanations of the process. So being out of state is not a problem for us, we have full confidence in the Kent team!

Professional & Organized

Professional & Organized - The teamis absolutely organized and professional, in fact the right and left hand know what is up with your build!

Sales Attentiveness

Sales Attentiveness - 1000%

Sales Problem Resolution

Sales Problem Resolution - we did not encounter any sales problems...all was smooth

Sales Solutions

Sales Solutions - Kate was very helpful throughout the home model selection. We liked 2 different Kent models, she was so supportive and helped us make the right choice for us. She did not pressure us, she took us several times to each model, gave us lots of time and access to ALL the model homes so we could look at them again by ourselves and explore them as long as we wanted. When we finally made our choice we knew it was perfect for us!

Salesperson Accessibility

Salesperson Accessibility - She is always a text or call away... no problems with access!

Salesperson Knowledge

Salesperson Knowledge - Kate knows her stuff, and can answer any question.

Salesperson Professionalism

Salesperson Professionalism - Yes Kate is very professional and approachable at all times.

Trust

Trust - Yes, we have trust in Kent Homes, at this point they have delivered on all their commitments.

Understanding Of Cost

Understanding Of Cost - Yes, Kent Homes was very clear on all costs.

Value

Value - We feel that Kent Homes offers quality rather than value, when you visit the models, you see their quality signature and style--- that to me is more than value.

Options

Options - Yes, during our structural design sessions we were surprised by how many options there were for our home. Kate was terrific is explaining all the options we did not realize were possible.

Use Comments

Use Comments - Yes, we'd be happy to do a testimonial!

Customer Suggestion

Customer Suggestion - No, not at this point... Kent Homes has a wonderful team, process and product!

Additional Comments

Additional Comments - Our realtor is very familiar with Kent Homes, and truly felt we'd fall in love with their home designs and quality. He was right!

Employees Professionalism

Employees Professionalism - Our project manager Mr. Dade Dutton is terrific! He is very knowledgeable and we feel like he is always one step ahead of us, and looks out for us and is very responsive to our requests and questions.

Overall Experience

Overall Experience - We've never built a home before, and due to Covid-19 we did it from a distance. Kent has been terrific and made our experience very easy. We trust Kent Homes implicitly based on our experiences in every phase of the build. We highly recommend building a KENT home as they are not only beautifully designed but extremely well-crafted.

PM Professionalism

PM Professionalism - Yes, Dade knows building and has been very proactive throughout the build.

Best part was PM Kenny Jones

Construction Quality

Construction Quality - Due to the CoronaVirus we haven't been able to visit the house

Problem Resolution

Problem Resolution - Our PM (Kenny Jones) has addressed all our concerns in a timely manner. He has also found things we weren't able to see and addressed them.

Clean & Safe

Clean & Safe - Comments from our neighbors have indicated that not only is the job site clean, the workers are not disruptive.

PM Professionalism

PM Professionalism - Kenny has been more than professional and knowledgeable. He is always on time for our bi-weekly meetings and makes sure he has explained everything before ending the call. He makes sure that all our questions are answered and our concerns are addressed to our satisfaction. If he does not know the answer he will investigate the issue and get back to us promptly.

Change Order Process

Change Order Process - yes, easy to understand.

Communication

Communication - Communication has been excellent with all involved in the process

Design Center & Selections

Design Center & Selections - Vanessa was so helpful as well as Alina, very patient

Overall Experience

Overall Experience - So far I have no complaints at all

Professional & Organized

Professional & Organized - Very organized, experience was impressive

Sales Attentiveness

Sales Attentiveness - Totally, she was excellent

Sales Knowledge

Sales Knowledge - Yes, Kate was wonderful to work with

Sales Problem Resolution

Sales Problem Resolution - All issues were immediately resolved

Sales Solutions

Sales Solutions - She had great ideas

Salesperson Accessibility

Salesperson Accessibility - She always contacted me in a short time every time I called her

Salesperson Knowledge

Salesperson Knowledge - Yes, went smoothly

Salesperson Professionalism

Salesperson Professionalism - Always

Trust

Trust - Yes, Kenny has been wonderful

Understanding Of Cost

Understanding Of Cost - Brochures informative

Value

Value - I believe so

Options

Options - Kent was more than accommodating, I was able to order everything I wanted.

Customer Suggestion

Customer Suggestion - Not at this time, it has been a great experience so far.

Lead Source

Lead Source - Looking at models in Brunswick Forest, also my inlaws purchased a Kent home as well as friends did also.

Additional Comments

Additional Comments - Just that it has been an easy process so far, I am enjoying it and do not feel stressed as most people complain about.

Use Comments

Use Comments - Kate DaSilva and Alina Aviles were both wonderful to work with and very patient.

Lead Source

Lead Source - I went to Brunswick Forest, and they were one of the available builders that my realtor recommended as one of the best on the property.

Additional Comments

Additional Comments - I'm a little bit nervous. I appreciate Kate and Alina's patience with me and their dedication to making me happy and addressing my questions and concerns.