Kent Homes

Very Professional - Excellent Staff-

Communication

Always returns calls in a timely manner/-

Design Center & Selections

Vanessa is the Best!!

Overall Experience

Just broke ground-but looking forward to a good building experience.

Professional & Organized

Have dealt with another builder before-Kent is head and shoulders above them/-

Customer Suggestion

Keep up the good work

Lead Source

Friends home built by Kent

Customer Suggestion

More communication would be better, there could always be more. We are not there where the house is being built.

PM Professionalism

We have gone through the building process remotely and greatly appreciate Archie calling or texting us on a regular basis updating us on progress on the house and also being willing to take our calls as needed and answer our questions that come up in between our bi-weekly meetings. He's been great to work with.

Chris and especially Carol have been very helpful to me as this is my first time building a custom home.

Customer Suggestion

I would like to see more pictures of the build no matter minuscule it is.

Lead Source

Through the web.

It has been a trying experience doing this on my own as a single, but because of the assertive and helpful Kent staff, I am totally satisfied with the entire process.

Construction Quality

Mostly OK with everything, except for the kitchen backsplash and the fireplace hearth/mantle installation. The location of the electrical switches are very confusing as compared to location of their connections.

Problem Resolution

All along the process, from first to last has been immediately addressed and resolved.

PM Professionalism

Super helpful and quickly responsive to my concerns. If I build another houses(s), will request Michael to be my PM.

Customer Suggestion

During selections, Vanessa was fantastic.But with technology as it is now, I would have liked to have had web sites to compare options. If you had them, I would have made some different and important decisions.

Lead Source

I heard about them during a home show.

Lead Source

visiting St James and seeing the model homes with Geoff Wright of St James real estate office.

Options

Sometimes it was hard to distinguish in the model homes (and on line) what was an upgrade vs. what's included in the base model.

Lead Source

From the SJP salesman, model homes in STJ and Brunswick Forrest, as well as on-line referrals.

Construction Quality

We were on our build site once, for the pre-wall walkthrough. At that point, the materials and workmanship were satisfactory, with the exception of some issues noted by our private home inspector. Our project manager, Archie Medina, uploads progress photos regularly, which we greatly appreciate, as we are still living in NJ.

Problem Resolution

We were pleased with the way our project manager remediated each of the deficient items raised by our private home inspector.

Understand Building Process

Our project manager keeps us updated on the build schedule during our twice-monthly phone conferences and through photos uploaded to our Kent share file.

Communication

Kent Homes personnel have communicated adequately.

Trust

To date, all commitments have been met.

Employees & Subcontractors

All the Kent employees with whom we have had dealings have been professional. We have not met any subcontractors.

Employees Professionalism

Kent Home employees have been professional and courteous.

Additional Comments

We are looking forward to moving into our beautiful home!

Lead Source

Walked through a model and loved it!

Kent Homes is a semi-custom builder allowing the customer significant options. Kent Homes is unique in building roughly 5 homes a month, allowing personal attention to the needs of the customer.

Overall Experience

Everything about my experience was excellent, except to matters related to CF Bridge plans

Lead Source

From Brian Galeucia, the Brunswick Forest Sales Rep. They were one of the five builders we could choose from in Cypress Pointe.

Additional Comments

My experience with Kent Homes has been very satisfying, except for the companies communication regarding the Cape Fear Bridge Crossing initiative

Additional Comments

Justin Kuperus is a terrific project manager. He communicates well and keeps us informed of all that is happening.

Lead Source

Visiting St James.

Lead Source

I heard about Kent Homes through my own research online.

Options

I mostly strongly agree. Because my lot resulted in needing a crawl space, the loggia floor needs to be a deck floor, plus I added a exterior deck since the exit will not be on grade. I would have preferred synthetic flooring rather than treated wood as I believe that will be less maintenance down the road. This was not an option.

Lead Source

My good friends purchased their home from Kent Homes and I liked what i saw.

We will not be recommending Kent unless this turns around quickly and all issues are resolved.

Additional Comments

Andrew, my project manager, and Vanessa, my designer, were extremely professional and terrific to work with.

Additional Comments

One item I wish Kent did better was on the front end explaining or giving advice on making changes to the floor plan.

Customer Suggestion

I was hoping they would have glass doors that had the internal blinds system. Would be nice if you could add something like that to the selection. As well as the PEX system for plumbing.

Lead Source

Looking at the models at Brunswick Forest in Leland, NC

Additional Comments

Everything is good so far. I am actually impressed.

Additional Comments

Scott Upchurch our project manager was very personable, professional, and responsive to our requests throughout the build process. It seemed like a few of the subcontractors needed repeated reminders to complete their work, however, Scott followed through and we are very satisfied with the result. We believe Kent is a quality builder and love our new home!

Lead Source

Through Eddie Addison at the St. James Real Estate Sales Office

Additional Comments

Scott has been very responsive to all our requests. We have especially enjoyed the photos he has provided so that we could see the progress of the construction process.

Likely To Recommend

So far I would recommend them, but it's too early because our land has just been cleared and we haven't gone through the building process yet.

Budget Pre-Con

The budget was never an issue. We like the Bar Harbor layout and that's what we wanted.

Overall Experience

So Far, so good but the building process has just started.

Lead Source

We saw 4153 Wyndmere and loved the layout.

Recognized Excellence

Randy Parrish and his team

Any Changes?

would have moved out the foundation into the garage, yeilding a larger pantry and added stroage

Favorite Home Feature

Master bath / shower

Communication

The design and project management teams have communicated very, very well. The finance and admin team have not met this communication standard

Design Center & Selections

Beyond making an extraordinarily detailed process easy, they made it fun.

Sales Attentiveness

As I mentioned in a prior note, due to promotions and turnover, our dealings with Elizabeth Hundley were minimal. Most of our dealings through contract and design have been with Ashley Kent and Vanessa Hannant, and they have been wonderful to deal with.

Sales Knowledge

This rating should be attributable to Vanessa, as she has played the vast preponderance of this role.

Salesperson Accessibility

Vanessa has been extremely accessable.

Options

This was prime reason for selection of Kent

Lead Source

From Brunswick Forest, as one of the approved builders for Cypress Pointe

Employees & Subcontractors

Everyone is great but we really loved working with Chris Moore. He is awesome.

Customer Suggestion

Keep up the good work!

Lead Source

David Kubes from Brunswick Forest.

Everyone I have dealt with handles everything perfectly. Chris Moore has answers for any question we have. The house looks great from the photos we see. The landscaping looks fantastic. Thanks for a job well done. Joe Bucher

Lead Source

We had a choice of three builders for our neighborhood. We were going with clarke homes but decided we should look at the other 2 builders to see what was offered. Kent homes offered more upgrades in the original price and the craftmanship seemed better.

Lead Source

Visiting models in St. James