Great company, great project manager, and the quality assurance was a top priority.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.

Lead Source

Lead Source - Touring model home at Compass Point in Feb 2024.

Salesperson Accessibility

Salesperson Accessibility - From day one, Kate has been extremely accessible and her response time is almost immediate. Quite impressive!

Salesperson Communication

Salesperson Communication - I have commented to more than one person how impressed I am with Kate's communication.

Sales Attentiveness

Sales Attentiveness - I felt as though I was her only client.

Sales Knowledge

Sales Knowledge - Kate had an answer for almost all of our questions. If she didn't have an answer, she knew where to get the answer and got back to us right away.

Salesperson Professionalism

Salesperson Professionalism - Always!!

Sales Solutions

Sales Solutions - Kate is extremely knowledgeable of the process allowing us to make informed decisions.

Sales Problem Resolution

Sales Problem Resolution - Kate offered very good alternatives when something we wanted didn't work out.

Salesperson Trust

Salesperson Trust - I truly believe that if any issues arise during our build, I can count on Kate to step in to help resolve it.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Customer Suggestion

Customer Suggestion - You guys are doing a great job, so far!

Recognized Excellence

Recognized Excellence - Kate DaSilva is superb!!! We were deciding between Kent and another builder and a big part of our decision to use Kent was Kate.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

Lead Source

Lead Source - Looking for property in Brunswick Forest- was mentioned as a recommended builder

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen/ great room/4 season sunroom

Recognized Excellence

Recognized Excellence - Cameron has been great to work with. Very accessible and informative. He seems very genuine and honest.

Areas Of Satisfaction

Areas Of Satisfaction - Everything is really great up to this point.

Professional & Organized

Professional & Organized - They were great.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about my enclosed 360 sunroom. I can see the lake in my backyard and I am looking forward to having my coffee in the morning out there.

Recognized Excellence

Recognized Excellence - I would like to recognize Cameron, Alina, and Susan for their exceptional service. I really think that everyone was excellent. From the first person we met Susan in the model we went by to see, we liked the home and the people. We felt that the people who worked at Kent were excellent. We had appointments with other builders that did not show up after we flew from New York. Cameron has been available to us and had Zoom meetings on the weekends. Alena was great and answered our questions about how we got to the price of certain things.

Customer Suggestion

Customer Suggestion - In the selection process I think there should be a clearer explanation of how the stock items are replaced by an upgrade. I would like for it to show me how the stock item is withdrawn so I can understand the line items. We had one thing that I was interested in that was so much more money that I said forget it. It was hard not to be able to see things and why there were price differences.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service exceeded my expectations, it is excellent.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am very happy and looking forward to the process of building the house. I hope everything goes as smoothly as it has been.

Additional Comments

Additional Comments - We couldn't be happier, the staff was excellent, and we're looking forward to the build.

Yes. We had a great experience with Kent.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

Very highly recommend Kent Homes for a new home build.

Lead Source

Lead Source - From my realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Front entrance

Areas Of Satisfaction

Areas Of Satisfaction - Yes Kate did

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - overall Kent worked with us to design a home we are very excited about. I am nervous about the unique features we selected but overall very excited.

Recognized Excellence

Recognized Excellence - Kate DaSilva has worked to ensure all our requests were considered, she had great ideas to problem solve,and overall was a great partner.

Customer Suggestion

Customer Suggestion - The pricing at time was strange. Most were fair but selecting the linear fireplace for example, eliminated the inclusion of any surrounding stone and mantle that was included in the more traditional fireplace. This was surprising as the exclusion is not indicated in the selections guide/material. When a question about the build cost schedule surface they should send customers straight to Brandi. ther were several frustrating conversations until I was finally able to speak to Brandi - who was extremely helpful;.

Areas Of Satisfaction

Areas Of Satisfaction - The willingness to make design changes like adding a linen closet for a more convenient upstairs bath and they also added a wall to create a more private Bonus room.

Areas For Improvement

Areas For Improvement - Price transparency. Pricing was strange for appliances being upgraded as the explanations did not make sense. The cost was 3000 higher than if I were to purchase myself without any discount. The other was I asked for several changes to the island. I asked for a breakdown of each so i could decide which upgrade to remove. I could not get this information. The selections guide should be updated to include the caveat that if you choose the Linear fireplace nothing else comes with it.

Initially, another builder was our #1 choice. We weren't even considering other builders. However, a response we received prior to signing a contract forced us to look at others. Once we visited Kent Homes, we were SOLD - literally and figuratively. Based on conversations and experiences since, we remain confident we are in the BEST hands!

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

PM Problem Resolution

PM Problem Resolution - Fast and decisive

PM Professional & Organized

PM Professional & Organized - Very professional, flexible, and willing to go an extra mile to please his client

Areas Of Satisfaction

Areas Of Satisfaction - Honesty and genuine care of client

Recognized Excellence

Recognized Excellence - AJ and Kate DaSilva

Areas For Improvement

Areas For Improvement - Design selection options were not as I would have hoped for and could definitely be expanded and improved in terms of choice and quality

PM Professional & Organized

PM Professional & Organized - Without a doubt the most pro-active, qualified, intuitive, and professional PM I've ever had the pleasure to deal with...AJ was a 10 Star!

Schedule

Schedule - We were stressed being in the rental for months, and AJ ensured we occupied our new home ahead of schedule....what a relief and pleasure to experience such change in previous experiences.

Condition of Home

Condition of Home - Spotless and detailed as anyone might hope for yet sometimes never realize

Areas Of Satisfaction

Areas Of Satisfaction - Delivery time exceeded, PM communication and expertise, accommodating on a few critical changes (within guidelines)

Areas For Improvement

Areas For Improvement - 1. Production selection of kitchen wall and flooring could be should more robust 2. Design centre time should be expanded an additional 4-6 hours for consultation...in an effort to help avoid small missteps. 3. As Kent is a "semi-custom builder", we feel more time and consulting could/may have been done relative to exterior design. 4. Product selection for lighting and fixtures could use some expansion as well 5. The understanding of what a $15k landscaping allowance was misleading....we spent an additional $10k to meet just a 'basic design' for grass, mulch, drainage, and irrigation. This element we feel felt well short of our expectation and is truly the only critique of consequence that stood out the most. None of the landscapers we spoke to could come anywhere near that budget allowance number. The Kent was only capable to provide the absolute minimum of grass, mulch, drainage, and irrigation (totalling $16k) leaving no budget for any soil treatment or removal/replacement of undesirable soil post construction, nor any inclusion budget for any plantings....the contract verbiage left some ambiguity for interpretation on this we felt.

Recognized Excellence

Recognized Excellence - 1. At the outset in the sales cycle we dealt with Kayla Paladino who was very efficient and very helpful for custom redesign of the model we ultimately chose. 2. Once Kayla left on maternity shortly after decision and design time, Kate daSilva took over discussions to bring the actual contract and pricing to a final conclusion.....to be honest both Susan and I felt our interests were definitely in the right hands. Kate could not be more patient, nor accommodating in helping us to meet our needs and expectations ! I couldn't count the times Kate asked us if we were pleased with our choices as well as state "we want you to be perfectly happy with your decision". 3. AJ....We couldn't say enough....the right guy at the right time with the right result...He couldn't have orchestrated it any better if he tried.

Use Comments

Use Comments - Our experience with the Kent team was truthfully our best ever. If Kent Home can continue to deliver affordable homes, in the manner in which we experienced, they will reign number one for some time to come. The expression 'You get what you pay for' is known only too well. What many people don't realize is, most judge that expression to reference the materials included in a build, and not necessarily the people that helped deliver that build. And in our opinion, that was the value proposition Kent Homes put forward.....The people ! Special mention of course.....AJ & Kate,.....Thank you

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Lead Source

Lead Source - We learned of Kent Homes when we visited the model homes.

Salesperson Accessibility

Salesperson Accessibility - For the most part, Cameron has been accessible. In some cases, it took longer than expected to get an answer, and it needed to be checked with upper management.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the loggia.

Recognized Excellence

Recognized Excellence - Cameron and Alina have done a fine job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been personable and knowledgeable.

Customer Suggestion

Customer Suggestion - Develop a standard package that includes universal design or ADA features.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

I would definitely commend Kent Homes because the are customer focused, knowledgable about the process and product, and they communicate well.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

Most of our friends are retired & may not have the resources to afford a Kent Home.

Well built homes

Lead Source

Lead Source - I heard about your company from my realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the openness and the arched entryways.

Customer Suggestion

Customer Suggestion - This isn't on Kayla whatsoever, but I would make it clear from the beginning, that you can't get everything you want. There were two bathtubs in both bathrooms. My husband is handicap, and I have to have the tubs removed when the house hasn't even been built yet. That is very costly. The cost is much more for the adjustments I had to make

Recognized Excellence

Recognized Excellence - I would like to definitely recognize Kayla. That is the only person I have dealt with at this point.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the living room.

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional. She was patient, professional and even gave us a lot of time making sure it all was done.

Customer Suggestion

Customer Suggestion - I wish they offer more blue options, in things like tile for example. I would have liked gold faucets as well.

Areas Of Satisfaction

Areas Of Satisfaction - The selections process exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Kent build a beautiful home.

This was our first time building a house and the process could not have been smoother! I feel like the key to such a wonderful experience was the open and honest communication we had with our project manager. Thanks for making our dream become a reality. We could not be more happy with the home Kent Homes created for us!

Lead Source

Lead Source - Looked at one of there model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen

Recognized Excellence

Recognized Excellence - Ella did a tremendous job helping us in the design center!

Professional & Organized

Professional & Organized - Ella always got back to us in a timely manner when we had any questions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.

Recognized Excellence

Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness and the design center

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.

Recognized Excellence

Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.

Kent Homes provides a top quality home for customers as we experienced this touring another customer’s home.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

Salesperson Accessibility

Salesperson Accessibility - Carol Autry is our salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - More privacy

Recognized Excellence

Recognized Excellence - Carol Aurtry and Alina at the Design Center

Areas Of Satisfaction

Areas Of Satisfaction - Met expectations

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Selection variety

Recognized Excellence

Recognized Excellence - Alina Aviles and Carol Autry

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it.

Recognized Excellence

Recognized Excellence - Amy Barnes

Customer Suggestion

Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.

Areas Of Satisfaction

Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.

Additional Comments

Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process

Communication

Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.

PM Expertise

PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.

PM Problem Resolution

PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.

PM Professional & Organized

PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.

Understand Building Process

Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.

Trust

Trust - I absolutely know Landon follows through on everything !

Employees & Trade Contractors

Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !

Overall Experience

Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.

Recognized Excellence

Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Can’t wait to move in!

Orientation Punch List

Orientation Punch List - I have not received PM orientation list yet.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first time building a home.

Areas For Improvement

Areas For Improvement - Design studio. Having to pick what my house will look from small samples. I would have liked to see them as a room not just a sample. It wouldn’t take any longer to see my choices on computer model of the room.

Recognized Excellence

Recognized Excellence - Ella Richardson, Amy Barnes, Brandi

Lead Source

Lead Source - From the Brunswick Forest website.

Salesperson Accessibility

Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.

Salesperson Communication

Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.

Sales Knowledge

Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.

Salesperson Trust

Salesperson Trust - She has responded to all our questions.

Preconstruction Budget

Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.

Options

Options - Lots of options if willing to pay for them.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.

Recognized Excellence

Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.

Areas For Improvement

Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.

Areas Of Satisfaction

Areas Of Satisfaction - Almost all of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Feature wall in great room.

Recognized Excellence

Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.

Areas Of Satisfaction

Areas Of Satisfaction - Making the remote building experience extremely easy!

Construction Quality

Construction Quality - Home isn’t finished yet, but so far I think the quality is great.

Communication

Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.

PM Expertise

PM Expertise - Has provided great insights.

PM Problem Resolution

PM Problem Resolution - Helped us especially during our pre-drywall inspection.

Clean & Safe

Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).

Employees & Trade Contractors

Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Communication with us since we are not local.

Recognized Excellence

Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.

Areas For Improvement

Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.

Additional Comments

Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.

Clean & Safe

Clean & Safe - During construction, the work site was fairly clean; however, we were disappointed with the level of cleanliness in the home. When it was completed, it didn't appear as if it was cleaned at all. Once we cleaned up ourselves, we identified some other defects that weren't visible beforehand.

Communication

Communication - In general, communication was prompt and effective. They occasionally needed to follow up on certain requests.

Trust

Trust - Some final punch list items seem to be taking a long time to address.

Condition of Home

Condition of Home - The level of cleanliness could've been better.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in almost all areas.

Recognized Excellence

Recognized Excellence - I'd like to recognize Dave for providing a really good product in general.

The Kent warranty team has been the best part of our build with Kent. Courteous, on time, followed up with communications and actions as promised, went the extra mile to make sure we were satisfied, fixed items that weren't installed correctly when the house was built. Night & day difference from the project management team and build team during construction.

Lead Source

Lead Source - Originally heard of Kent from The Bluffs as we were investigating whether we would build there.

Salesperson Accessibility

Salesperson Accessibility - Carol has always been prompt in responding, even given that a major part of our purchase project was happening over the Thanksgiving and Christmas holiday period.

Salesperson Communication

Salesperson Communication - Carol has been an excellent and prompt communicator as noted about her accessibility through the holiday season. She expedited creation of preliminary site fit drawings for the lot we were purchasing so that we could confidently proceed with the lot purchase and subsequently proceed to contract with Kent. All that was done by Carol and Kent knowing that we hadn't yet settled on Kent as our builder; great customer service!

Sales Attentiveness

Sales Attentiveness - Carol is a good listener and took the time to understand and confirm the plan design changes and options we were considering.

Sales Knowledge

Sales Knowledge - Carol is very knowledgeable about not only Kent's product/design, but construction in general. She has been good about advising us about construction selections to steer us to alternatives that get us the better value for the features we desired.

Salesperson Professionalism

Salesperson Professionalism - Professional all the way. We've built a number of homes with both production builders and semi-custom builders, so we're very familiar with the wide range of sales associates who've led the sales efforts of the builders. Carol always had time for us even at the start of the process where we weren't yet sure that Kent was going to be our builder. Contrast that with the sales associates of previous purchases who clearly were trying to rush us and get us locked into their product.

Sales Solutions

Sales Solutions - Carol listened to what our desired plan changes were and worked with us to achieve those changes within the constraints of feasibility for Kent and the site. We understood that Kent is not a "custom" builder, but we never felt that - unlike their competitors - we were dealing with a "production" builder who would only make minimal changes to suit their offering. We were rarely told "No" on a change request, but when we were, Carol would talk us through alternate ways in which we could achieve a more workable or economical design.

Sales Problem Resolution

Sales Problem Resolution - House isn't built yet and no problems have arisen in the sales process, but we feel confident that from Kent and Carol's efforts, we expect this build will be the best for us so far (just hope that it will be a shorter build time to go with that).

Salesperson Trust

Salesperson Trust - For all the previous comments and reasons presented previously, we trust Carol and Kent are going to deliver the best home we've built. Carol has followed through to make sure that preliminary confirmations made by her on special features or items have been followed up by Kent Homes corporate office.

Preconstruction Budget

Preconstruction Budget - We believe that every Purchaser would like to get their home for the lowest cost. We feel that Carol worked with us to keep our costs as close to our budget as possible. She went to bat with us during our final negotiations to get our cost down and also provided additional sales incentives to reach that end.

Understanding Of Cost

Understanding Of Cost - We're pretty certain that we have a complete understanding of Kent's offers and pricing. A challenge to that understanding is the extensive list of options Kent offers (the options list is way more extensive than lists we've seen from competitive builders or from our past experience). We're trusting that in our upcoming final selections meeting, that we'll come away with a full understanding of what is available and the costs. The time that Kent has promised for the selection meeting (1-1/2 days) is longer than any previous builder has allocated for that important meeting; impressive by Kent.

Options

Options - For the most part. We understand that asking for items that are not of Kent's direct experience introduces more risk and cost, but we don't feel overly limited option-wise given Kent's extensive option list. On those few options that requested that aren't on Kent's list, they've not said No and are expecting to be able to deliver those items even though they're not standard.

Value

Value - Kent's cost has been a bit higher than competitors, but definitely competitive. Their list of included features is more extensive than their competitors, their quality is higher (based on comparison of their model homes and builds that are in progress), and their positive customer reviews are vastly superior to their competitors that are in the same cost range and home size. We expect to receive a fair value for the money we're investing in our Kent home.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Our two favorite features of our home plan is our master bedroom suite and our unfinished bonus room. With the laundry areas being directly off of the master bath and the huge master closet, we feel that the suite is superior to any that we were able to configure with Kent's competitors in the same overall size of home. It may seem unusual to have an unfinished bonus room as a favorite feature, but few of Kent's competitors offered to provide an unfinished bonus room that was provided with electrical, plumbing and HVAC rough-ins ready for our completion. This was a highly desired feature of ours.

Customer Suggestion

Customer Suggestion - Complete our home earlier than promised :-)

Recognized Excellence

Recognized Excellence - Carol Hobbs for all the reasons noted previously

Areas For Improvement

Areas For Improvement - None so far. Hoping that will continue with their construction team and their project manager.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of communications and flexibility of meeting our desired design.

Areas For Improvement

Areas For Improvement - None yet as noted previously

Additional Comments

Additional Comments - None; let's start building!

Be more precise in site work estimate