Kent Homes

Lead Source

Walked through a model and loved it!

Kent Homes is a semi-custom builder allowing the customer significant options. Kent Homes is unique in building roughly 5 homes a month, allowing personal attention to the needs of the customer.

Overall Experience

Everything about my experience was excellent, except to matters related to CF Bridge plans

Lead Source

From Brian Galeucia, the Brunswick Forest Sales Rep. They were one of the five builders we could choose from in Cypress Pointe.

Additional Comments

My experience with Kent Homes has been very satisfying, except for the companies communication regarding the Cape Fear Bridge Crossing initiative

Additional Comments

Justin Kuperus is a terrific project manager. He communicates well and keeps us informed of all that is happening.

Lead Source

Visiting St James.

Lead Source

I heard about Kent Homes through my own research online.

Options

I mostly strongly agree. Because my lot resulted in needing a crawl space, the loggia floor needs to be a deck floor, plus I added a exterior deck since the exit will not be on grade. I would have preferred synthetic flooring rather than treated wood as I believe that will be less maintenance down the road. This was not an option.

Lead Source

My good friends purchased their home from Kent Homes and I liked what i saw.

We will not be recommending Kent unless this turns around quickly and all issues are resolved.

Additional Comments

Andrew, my project manager, and Vanessa, my designer, were extremely professional and terrific to work with.

Additional Comments

One item I wish Kent did better was on the front end explaining or giving advice on making changes to the floor plan.

Customer Suggestion

I was hoping they would have glass doors that had the internal blinds system. Would be nice if you could add something like that to the selection. As well as the PEX system for plumbing.

Lead Source

Looking at the models at Brunswick Forest in Leland, NC

Additional Comments

Everything is good so far. I am actually impressed.

Additional Comments

Scott Upchurch our project manager was very personable, professional, and responsive to our requests throughout the build process. It seemed like a few of the subcontractors needed repeated reminders to complete their work, however, Scott followed through and we are very satisfied with the result. We believe Kent is a quality builder and love our new home!

Lead Source

Through Eddie Addison at the St. James Real Estate Sales Office

Additional Comments

Scott has been very responsive to all our requests. We have especially enjoyed the photos he has provided so that we could see the progress of the construction process.

Likely To Recommend

So far I would recommend them, but it's too early because our land has just been cleared and we haven't gone through the building process yet.

Budget Pre-Con

The budget was never an issue. We like the Bar Harbor layout and that's what we wanted.

Overall Experience

So Far, so good but the building process has just started.

Lead Source

We saw 4153 Wyndmere and loved the layout.

Recognized Excellence

Randy Parrish and his team

Any Changes?

would have moved out the foundation into the garage, yeilding a larger pantry and added stroage

Favorite Home Feature

Master bath / shower

At this point our experience with Kent Homes has been consistently very positive

Communication

The design and project management teams have communicated very, very well. The finance and admin team have not met this communication standard

Design Center & Selections

Beyond making an extraordinarily detailed process easy, they made it fun.

Sales Attentiveness

As I mentioned in a prior note, due to promotions and turnover, our dealings with Elizabeth Hundley were minimal. Most of our dealings through contract and design have been with Ashley Kent and Vanessa Hannant, and they have been wonderful to deal with.

Sales Knowledge

This rating should be attributable to Vanessa, as she has played the vast preponderance of this role.

Salesperson Accessibility

Vanessa has been extremely accessable.

Options

This was prime reason for selection of Kent

Lead Source

From Brunswick Forest, as one of the approved builders for Cypress Pointe

Employees & Subcontractors

Everyone is great but we really loved working with Chris Moore. He is awesome.

Customer Suggestion

Keep up the good work!

Lead Source

David Kubes from Brunswick Forest.

Everyone I have dealt with handles everything perfectly. Chris Moore has answers for any question we have. The house looks great from the photos we see. The landscaping looks fantastic. Thanks for a job well done. Joe Bucher

Lead Source

We had a choice of three builders for our neighborhood. We were going with clarke homes but decided we should look at the other 2 builders to see what was offered. Kent homes offered more upgrades in the original price and the craftmanship seemed better.

Lead Source

Visiting models in St. James

Lead Source

Friends had a home built for them by Kent and were very happy. Great referral.

In general, we are very happy with our Kent Home Jonesport model. In spite of the fact that our home build spanned the significant Florence hurricane event of Sept 2019, we experienced only a minor delay (4-5 wks) in the overall build timeline. We built this home while living out of state. Consequently, we hired a construction consultant local to St. James to keep an eye on our home build, which was money well spent & brought us piece of mind.

Quality Of Workmanship

Epoxy on garage floor has failed in some spots after only two months. We believe it was installed when the outside temperature was too cold. Also we have a crack and a couple of divots in the concrete driveway also after only two months.

Additional Comments

We believe Kent will follow through to rectify issues we have found.

Customer Suggestion

We feel like the 2-day selections process is too compressed & would be better served if extended to 3 days. We spent many, many hours in advance of our Selections Meeting looking at selection options on-line. Had we not done this, we would have been completely overwhelmed during the 2-day meeting. Also, picking lighting, front doors, stamped concrete, etc. by simply looking at web site pictures is less than perfect. We would have appreciated the opportunity to visit local stores that sell the actual products.

Lead Source

We toured several Kent Homes models when visiting both St. James Plantation & Brunswick Forest. Each time we were in one of the models, it felt very well made, had a nice floor plan, & seemed like home to us. So, we kept coming back to the Kent Homes models & came to the realization that this was who we wanted to build our new home in NC. We also appreciated the fact that the Kent Homes sales team did not aggressively pursue us once we had visited them a few times over the course of 1-2 years. They waited until we were ready & came to them with our intention to build a Kent Homes house.

Additional Comments

Reading through the many on-line reviews from Kent Homes customers helped firm up our decision to go with this builder. These reviews were very helpful.

We are in the beginning stages of building our home with Kent Homes and so far we have been very pleased with the team at Kent. Elizabeth was outstanding and was truly a pleasure to work with during the sales process and so far we have been very pleased with Chris who is our Project Manager.

Likely To Recommend

We are in the beginning stages of building our home with Kent Homes and so far we have been very pleased with the team at Kent. Elizabeth was outstanding and was truly a pleasure to work with during the sales process and so far we have been very pleased with Chris who is our Project Manager.

Customer Suggestion

During the Sales process Elizabeth was a pleasure to work with and she was always very responsive and helpful. When she left Kent homes it would have been nice to have had someone that became our point person and it felt like there was a gap for a couple of months until Chris became our project manager. I would have expected Kent to be proactive about that and they were not.

Lead Source

Through the sales person at Brunswick Forest

Additional Comments

So far we have been very happy with Kent Homes and we are happy that we chose Kent. The one area that was a little frustrating was the selections process - it felt like the information that we were asked to provide in advance on our preferences was never reviewed. It also felt like the timeline of when we received the information coming out of selections and when they wanted sign off was a little too tight.

We are just beginning the building of our home. All of the Kent Homes staff that we have dealt with through the selection process in the design center, meeting with our foreman during this process, visiting the model that we were interested in, and the calls with the staff have all been excellent experiences. We are looking forward to our biweekly calls with our foreman through the building process.

Customer Suggestion

Not at this point as we are just getting started with the building process. But up to this point all of the Kent staff have been nothing but great to work with.

Lead Source

We saw them at the Brunswick Forest open house.

Lead Source

Our realtor took us to a Kent Homes model.

Lead Source

Through my realtor, Patricia Wisdo of Seacoast Realty / Coldwell Banker

Salesperson Accessibility

There was a change in our Kent Homes contact person during our process due to Elizabeth leaving the company. It would have been easier if we had had one contact throughout.

Lead Source

Kent Homes was one of the builders we were required to choose from for our neighborhood.

Additional Comments

Following the initial sales process, we also had a change in our designer, due to job changes. It would have been more seamless if we had just the one sales agent, then one designer. That said, the process went smoothly but it was a little unsettling to keep working with new people.

Design Center & Selections

Kate was wonderfully helpful. Easy to work with and had some creative suggestions, but with an eye on budget!

Sales Knowledge

She shared some great insights and suggestions.

Customer Suggestion

I found that some of the selections were not varied enough for me. For the cost of the home, you should be able to get pretty close to what you love, and particularly in the lighting area I was disappointed. I ended up purchasing many fixtures independently, and it is inconvenient to have to have them installed separately.

Lead Source

I am building in the Hammock in St. James Plantation and they are the builder there. However, their quality and reputation affected my decision.

Additional Comments

I wasn't sure who the "sales person" was, but Carol Hobbs had neen very helpful.

Additional Comments

We love our new home!!! We are thankful for all the hundreds of folks who worked on our homeand especially Chris Moore and his expertise. We also appreciate Kate DeSilva and her helpwith our selections. Thanks to all!

Customer Suggestion

Communicate any significant changes as soon as possible. Our project manager is no longerwith the company and we were not aware of this until we called to set up our pre-constructionmeeting. We are very pleased with our project manager but it would have been nice to knowabout the change ahead of time.

Lead Source

We visited Brunswick Forest during one of their special weekend events and toured severalof the your model homes. We were impressed with the quality and attention to detail.

Additional Comments

Everyone has been very professional and easy to work with. We are looking forward to thecompletion of our Kent home.

Customer Suggestion

Thank you for building our home and taking pride in the work. Chris Moore is great and weappreciate all he is doing to make it happen.

Additional Comments

Gave a 3 on worksite being clean and safe. It really only applies to clean. It probably meets standardsbut we have cleaned up worksite from several times to get it like we want it.