Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Kent Homes builds a quality home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Laundry Room

Recognized Excellence

Recognized Excellence - Amy Barnes & Ella Richardson

PM Expertise

PM Expertise - we had to go upper management to get some issues resolved due to his lack of experience. Those issues have been resolved.

Employees & Trade Contractors

Employees & Trade Contractors - Contractors were great. Willing to answers our questions.

Overall Experience

Overall Experience - Kent Homes is a great company. We are disappointed in our PM.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes is a good builder. Leadership addressed the issues we had and made it right.

Clean & Safe

Clean & Safe - safe but not clean

Quality Of Workmanship

Quality Of Workmanship - a few of the "orientation" items were repaired but it caused other items like drywall repair and caulking to be done very poorly or not at all.

Communication

Communication - He always made his required Bi-weekly communication with photos. However, he did not like to be asked questions.

PM Professionalism

PM Professionalism - he is very new to the way Kent Homes operates. He needs listen to the experienced PM's for guidance. He is often times disrespectful to the trades.

PM Expertise

PM Expertise - He thinks his expertise level is much higher than it actually is.

PM Problem Resolution

PM Problem Resolution - the problems were only corrected when we involved senior leadership.

Employees & Trade Contractors

Employees & Trade Contractors - the traders are top quality

Condition of Home

Condition of Home - The quality of the house was good. However, the pre move-in clean was terrible. The fans and light fixtures were coved in drywall dust, the floors had a bad film on them. The countertops were dirty. It simply had not been cleaned.

Areas Of Satisfaction

Areas Of Satisfaction - We are very pleased with the overall build. Once Ashley, Tim & Jim got involved our confidence level was high.

Areas For Improvement

Areas For Improvement - The Project Manager position is a very important position. The PM is the link between the builder and the home owner. Hire qualified PM's. Also, if the selections employee is new to the company, make sure they understand the product. Example, we were adamant about having quiet fan in the bathrooms. we were told the fan are quiet. They are NOT quiet. The word quiet is in the name of the fan. This doesn't mean they are quiet fans. We would have gladly paid for upgraded quiet fans.

Recognized Excellence

Recognized Excellence - Tim Burleson, Jim Talbot, Nancy Kustyn

A smooth process. It was fun and exciting to build my dream home.

Lead Source

Lead Source - Model and other clients building a new home at The Bluffs

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.

Recognized Excellence

Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!

Areas Of Satisfaction

Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations

Additional Comments

Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Open Floor Plan

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service

Areas Of Satisfaction

Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.

Recognized Excellence

Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.

Lead Source

Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.

Understanding Of Cost

Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.

Value

Value - So far, I received a fair value for my money.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the open living space.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.

Areas For Improvement

Areas For Improvement - They have not fell short so far We are still early.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded everything so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Flexibility beyond material options

Recognized Excellence

Recognized Excellence - Kayla Paladino and Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Design options and responsiveness

Areas Of Satisfaction

Areas Of Satisfaction - Timing and communication

Recognized Excellence

Recognized Excellence - AJ Paladino

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded my expectations on schedule, and met my high expectations for professionalism and quality.

Recognized Excellence

Recognized Excellence - AJ, Kayla and the young lady who guided us through the design/selection process

Lead Source

Lead Source - We bought a lot in St. James Plantation about two years ago. The realtor gave us a list of preferred builders and we started looking at model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the messy kitchen and the covered balcony. Also, the garage is very nice. Honestly, the overall design of that particular model, Lumina Island, we like.

Customer Suggestion

Customer Suggestion - They covered everything. I really can't think of anything to add.

Recognized Excellence

Recognized Excellence - I want to recognize Carol, and Alina Aviles, for the selection process to select the cabinets, paint, doors, electrical, etc. Also, Tim, VP of Operations, introduced himself to let us know if we have any issues with anything, we could contact him.

Areas For Improvement

Areas For Improvement - They are really good. I can't think of anything they fell short of.

Areas Of Satisfaction

Areas Of Satisfaction - They are very detailed and transparent. They are very detailed and tell you about the home they are going to build for you inside and out. If we want to change anything or the design, they don't say no. They will try to entertain the list and add it to their design. Although we didn't make many changes, they were able to accommodate the small changes we did make.

Additional Comments

Additional Comments - It's a great experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The messy kitchen, the garage and the balcony

Recognized Excellence

Recognized Excellence - Carol Autry and Alina Aviles

Customer Suggestion

Customer Suggestion - More front door choices

Areas Of Satisfaction

Areas Of Satisfaction - The whole house layout

Areas For Improvement

Areas For Improvement - Can't think of one

Lead Source

Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.

Salesperson Accessibility

Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.

Salesperson Communication

Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.

Sales Attentiveness

Sales Attentiveness - Sarah is a true pleasure to work with.

Sales Knowledge

Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.

Recognized Excellence

Recognized Excellence - Ella Stikeleather.

See item 17

I'm sharing it with friends now, and it has been a positive experience so far. The professionalism is good, and the personal skills are strong. They interacted with us.

This part of the experience has been subpar and frankly concerning. Why did we have a walkthrough and make notes of things to be fixed if they’re not getting fixed? It feels like since we moved in we’ve been discarded. It feels like since we had time constraints on moving we’ve just pissed everyone off and are being punished for it.

Also we paid extra to have plumbing put in to install a laundry tub and when we went to install, the tubing was sticking out of the wall with no plumbing connections, so we had to pay again to have someone install the connections so we could have a laundry tub.

We just had our 60 day warranty email and idk the point in noting all this info bc stuff from the walkthrough was never done.

And then last night our septic starts to back up into the house because no one ever turned it on. We just save ourselves thousands of dollars of the worst kind of damages to our home randomly at night because no one ever turned out septic on and it was about to back up.

Now there is no accountability and no one is being sent out to make sure nothing is messed up with their mistake. We need to know our pump is working and the issue is fixed and so that will have to be more money out of our pocket.

Idk the point in writing this either bc it will also likely get dismissed. We paid 500k for our dream home and the move in has been such a nightmare we’ve warned for no one else to do this. This has been by far the worst part of the process, worst than the design rivers. It has been so stressful and we feel like we’ve been discarded.

Lead Source

Lead Source - We found them online when looking at builders in our area and looking at reviews.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.

Customer Suggestion

Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.

Recognized Excellence

Recognized Excellence - Carol and Alina have been good to work with.

Areas For Improvement

Areas For Improvement - They did not fall short in any areas. They've done very well.

Areas Of Satisfaction

Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.

Employees & Trade Contractors

Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.

Recognized Excellence

Recognized Excellence - Dade. 10000000000% Dade.

Areas For Improvement

Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We like all of it

Recognized Excellence

Recognized Excellence - Kayla

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Quality

Additional Comments

Additional Comments - It’s been smooth so far

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - garage door

Recognized Excellence

Recognized Excellence - Ross Riley, Kayla, and Aliana

Additional Comments

Additional Comments - We feel that when we had a question, they were always answered and explained to us. We are very happy with our Kent experience and Ross Riley and everyone we dealt with throughout our build.

Lead Source

Lead Source - From our agent at Brunswick Forest

Value

Value - I’m sure we will but we haven’t started construction yet.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it

Customer Suggestion

Customer Suggestion - None yet, the experience has been very satisfying thus far.

Recognized Excellence

Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.

Areas Of Satisfaction

Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.

Areas Of Satisfaction

Areas Of Satisfaction - We are very impressed with our PM's knowledge and communication skills with the various subcontractors so there are no surprises in the quality of work.

Additional Comments

Additional Comments - Our home has not yet been delivered but we expect a great quality product .

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent

Areas For Improvement

Areas For Improvement - We’re very happy with our home

Recognized Excellence

Recognized Excellence - AJ was professional, knowledgeable and a pleasure to work with .

Kent Homes did an outstanding job from start to finish, providing exceptional quality, clear communication, and dependable service throughout the entire process. Their professionalism and attention to detail ensured that our project remained on track and met all of our expectations. We are extremely satisfied with the final result and wholeheartedly recommend them to anyone looking to build a beautiful, well-crafted home.

Lead Source

Lead Source - My fiancé has purchased a home through Kent Homes before. It has been 4.5 years. We are selling both of our homes and buying a new one. So he had heard about them 4.5 or 5 years ago.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the bonus room upstairs. My fiancé loves the garage with the extension. I am really excited about the kitchen.

Customer Suggestion

Customer Suggestion - I do not have suggestions for Kent Homes at this point. I am new to this, so I am keeping very good contact with the project manager and Kayla. I think if I had any questions or concerns, I could certainly contact them.

Recognized Excellence

Recognized Excellence - Kenny Jones, the project manager, provided exceptional service.

Areas For Improvement

Areas For Improvement - I can't think of any areas where Kent Homes has fallen short of our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Kenny Jones has exceeded anything we could have expected. He listened to our needs. He went above and beyond what we were expecting.

Additional Comments

Additional Comments - We are excited and looking forward to the whole process. We can't wait to move in.

Clean & Safe

Clean & Safe - Kenny Jones was amazing. If I could give him more than five stars, I would.

Quality Of Workmanship

Quality Of Workmanship - I am absolutely satisfied with the quality of workmanship.

PM Professional & Organized

PM Professional & Organized - Kenny Jones was absolutely professional and organized.

Communication

Communication - Kenny Jones absolutely communicated with me effectively. It was immediately, if not sooner.

PM Expertise

PM Expertise - Kenny Jones absolutely had the necessary expertise to manage my project.

Trust

Trust - I absolutely trust the project manager to follow through on commitments.

Condition of Home

Condition of Home - I was absolutely satisfied with the condition of my home upon move-in.

Orientation Punch List

Orientation Punch List - I am absolutely satisfied with the way the project manager managed the completion of items from my orientation list.

Areas Of Satisfaction

Areas Of Satisfaction - The communication and reliability met and exceeded my expectations from Kent Homes.

Areas For Improvement

Areas For Improvement - If anything, there was a subcontractor that we had difficulty with regarding the landscaping and getting back to us. That was not on Kent Homes, but the landscaping and getting back to us fell short of our expectations from that subcontractor. I am not sure if this is something Kent Homes would like to know to address with that subcontractor.

Recognized Excellence

Recognized Excellence - Kenny Jones absolutely provided exceptional service.

Additional Comments

Additional Comments - We have had a lot of people come to our neighborhood looking for lots. They stop by our home as it was one of the first homes built, and we always recommend Kent Homes.

Kent offers beautiful homes and their customer service has been exceptional

I would absolutely recommend Kent Homes. Everything so far has been amazing. Sarah and Alina have been fabulous.

Lead Source

Lead Source - I heard about Kent Homes because they do a lot of houses in my neighborhood.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my kitchen.

Customer Suggestion

Customer Suggestion - I suggest that Kent Homes upgrade their lighting offers and trim packages. They are not in line with other builders of the same caliber. For example, black door knobs are included with other builders; at Kent Homes, you have to pay $750 extra.

Areas Of Satisfaction

Areas Of Satisfaction - The speed of pricing, easy accessibility, and knowledge exceeded my expectations compared to other builders. Carol is professional, and her knowledge as a salesperson made my decision.

Additional Comments

Additional Comments - Several comments tell you to wait until you reach the option's region. Before making a choice, I'd want to understand more about my possibilities.

Options

Options - I think the lighting is not updated enough, and I think the tile is also not updated enough.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen and foyer.

Recognized Excellence

Recognized Excellence - Ella is wonderful, but she is young, I think she is good for the amount of time she has been in the business.

Customer Suggestion

Customer Suggestion - I suggest Kent Homes have more of a true link in the beginning that are pushed off to selections. There should not be such a gully between the beginning and the selections, too much in the balance. The electrical is expensive.

Areas Of Satisfaction

Areas Of Satisfaction - Being transparent about a credit exceeded my expectations.

Areas For Improvement

Areas For Improvement - Miscommunication on some molding that now I am going to have to pay extra for fell short of my expectations.

Additional Comments

Additional Comments - It is professional of them to do this so earnestly. It was nice that the CFO and the Head of Production came to say hello.

Lead Source

Lead Source - From my realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Front entrance

Areas Of Satisfaction

Areas Of Satisfaction - Yes Kate did

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - overall Kent worked with us to design a home we are very excited about. I am nervous about the unique features we selected but overall very excited.

Recognized Excellence

Recognized Excellence - Kate DaSilva has worked to ensure all our requests were considered, she had great ideas to problem solve,and overall was a great partner.

Customer Suggestion

Customer Suggestion - The pricing at time was strange. Most were fair but selecting the linear fireplace for example, eliminated the inclusion of any surrounding stone and mantle that was included in the more traditional fireplace. This was surprising as the exclusion is not indicated in the selections guide/material. When a question about the build cost schedule surface they should send customers straight to Brandi. ther were several frustrating conversations until I was finally able to speak to Brandi - who was extremely helpful;.

Areas Of Satisfaction

Areas Of Satisfaction - The willingness to make design changes like adding a linen closet for a more convenient upstairs bath and they also added a wall to create a more private Bonus room.

Areas For Improvement

Areas For Improvement - Price transparency. Pricing was strange for appliances being upgraded as the explanations did not make sense. The cost was 3000 higher than if I were to purchase myself without any discount. The other was I asked for several changes to the island. I asked for a breakdown of each so i could decide which upgrade to remove. I could not get this information. The selections guide should be updated to include the caveat that if you choose the Linear fireplace nothing else comes with it.

Lead Source

Lead Source - Through the Bluffs team

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen and black windows

Customer Suggestion

Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.

Recognized Excellence

Recognized Excellence - Alina in the design team

Areas For Improvement

Areas For Improvement - Modern homes design and options for older professional single financially independent women

Areas Of Satisfaction

Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices

Areas Of Satisfaction

Areas Of Satisfaction - Flexibilty and communication when I put in a last minute CWA.

Recognized Excellence

Recognized Excellence - Well of course that would be Chris Moore. Great communication. Takes the time to educate about features of the house eg grinder that Im not familiar with. Knows his stuff and treats all my questions with knowledge and professionalism - even when they are beyond the scope of his work ie development questions.

Areas For Improvement

Areas For Improvement - None that I can think of

Additional Comments

Additional Comments - Kate has been great too. Even though I don't deal with her a lot at this point, she is very accessible and knowledgeable and responds to my questions very quickly.

Value

Value - Everything seems expensive these days.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Excited about several things…. Ie Large kitchen. Walk in pantry, enlarged storage space With window to serve as husbands work room. and enclosed enlarged loggia with fireplace. Very excited about the fun patterned tile we are using in laundry room.

Customer Suggestion

Customer Suggestion - Thank you for letting us take our time in signing the contract. I needed several months to make the commitment because I had a lot of questions and needed to mull it over. And go slow.

Areas For Improvement

Areas For Improvement - Limited brick and kitchen backsplash options

Areas Of Satisfaction

Areas Of Satisfaction - Carol was attentive, responsive, Professional, collegial, and highly effective to resolve any issues Or concerns that arose.

The entire process, from first contact with a sales associate through the final one year warranty work, was seamless. Quality is great and we couldn’t be happier with our new home.

Lead Source

Lead Source - We have friends near Wilmington that built with Kent Homes. We saw their house, and they suggested we reach out to Kent, so that is how we heard about them.

Salesperson Accessibility

Salesperson Accessibility - Kayla was definitely accessible and responsive throughout the process.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature I am most excited about is the openness of the floor plan.

Areas For Improvement

Areas For Improvement - We have been satisfied with them. They have not fallen short at this point.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen selections as well as the bathroom selections.

Recognized Excellence

Recognized Excellence - Ella Richardson, our design consultant, was great to work with. Kayla Paladino was our sales rep and was great at the beginning and throughout the process.

Customer Suggestion

Customer Suggestion - Everything has been wonderful so far!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded expectations on the value of the home we are getting for the price and on the quality of the model home.

Additional Comments

Additional Comments - We are 700 miles away from where the house will be built and are building for the first time. We are in frequent touch with them and have complete trust in them.

Construction Quality

Construction Quality - Seeing the quality in Kent models homes is what drew us to Kent. The trades have done great work and our project manager has been diligent in checking their work.

Communication

Communication - AJ has been great when it comes to communication with us. He’s provided plenty of info and has taken lots of pictures showing the progress that has been made.

PM Expertise

PM Expertise - AJ normally has the expertise, but he has the passion and cares about the homes being built

PM Professionalism

PM Professionalism - Couldn’t agree more to this statement

PM Problem Resolution

PM Problem Resolution - I rate this highly due to AJ’s proactive way of keeping problems from happening. We really haven’t experienced any issues to date.

PM Professional & Organized

PM Professional & Organized - AJ has exhibited these traits throughout our home building project

Understand Building Process

Understand Building Process - After we have our scheduled calls with AJ, we know exactly where things stand in the process, what has taken place since our last call and what is anticipated to be done in the next couple weeks. We’ve had no surprises (except for good ones when things are moving faster than anticipated)

Trust

Trust - We have no reason not to trust that commitments will be followed through upon

Clean & Safe

Clean & Safe - We’ve only been onsite once since ground was broken, but the site looked good then and always appears clean in the photos that are sent

Employees & Trade Contractors

Employees & Trade Contractors - Being remote, the only trade partner we’ve worked with directly were the landscaper and appliance supplier. Both have been easy to work with

Overall Experience

Overall Experience - Our experience has been wonderful. It started the day we first looked at the models and has been a consistently good experience ever since

Areas Of Satisfaction

Areas Of Satisfaction - It’s hard to know where to start. Being remote, we had some anxiety about building, but in each stage of the project we’ve been highly impressed with everything being done

Recognized Excellence

Recognized Excellence - Obviously, AJ needs to be recognized for all his work, but Kayla and Ella also need recognition for making their part of the process seamless.

Areas For Improvement

Areas For Improvement - I can’t think of any areas of this home building process needing improvement

Additional Comments

Additional Comments - We can’t wait to be back in Brunswick Forest in March to see the home again. We really can’t wait until we get possession and make it our home

Clean & Safe

Clean & Safe - The times we were at the house for walkthroughs, the place was as clean as one could expect during a build. Never looked a mess in the many pictures that were sent to us.

Quality Of Workmanship

Quality Of Workmanship - Seeing how this house was framed was incredible. The care that went into the framing showed and we’re confident of its sturdiness. Quality is evident in everything about the house. The fit and finish of all parts of the house amaze us.

Quality Of Materials

Quality Of Materials - The quality of the materials used by Kent Homes is excellent. We noticed that quality when we were touring homes before we decided to go with Kent. Kent Homes quality is simply better.

PM Professional & Organized

PM Professional & Organized - We always looked forward to our calls with AJ. He was always prepared for the calls and spelled out exactly what was happening and what we could expect in the upcoming week(s). During the walkthroughs, AJ was efficient in going through the details and gave us plenty of time for any questions we may have had.

Communication

Communication - Communication throughout the build was excellent. We never felt like we were in the dark about anything. The amount of communication was perfect for someone building from a distance like we were.

PM Professionalism

PM Professionalism - AJ was professional, friendly, eager to help us through the whole process. We felt he went over and above the norm.

PM Expertise

PM Expertise - AJ exhibited his expertise throughout the build. His ability to explain technical details in a way that was understandable to us was great.

PM Problem Resolution

PM Problem Resolution - To be honest, there really weren’t many problems that required any resolution. AJ was always proactive in addressing things he saw that needed corrected by the trades, so we didn’t have to deal with those issues.

Trust

Trust - AJ never gave us any reasons not to trust him. If he said something would be done, it was done.

Employees & Trade Contractors

Employees & Trade Contractors - We didn’t have too much exposure to the trade contractors since we lived 600 miles away, but when we were in the house, the trades employees were courteous. We did get to work with Nate from Wrightsville Beach Landscaping and Jason from Landmark Audio Visual. Both of them were great to work with - especially Jason. We’d use either of them again if any future needs were to arise.

Schedule

Schedule - Things went incredibly smooth throughout the process and we actually took possession of the house almost two months earlier than was first forecast when construction began. We were updated about tentative finish dates as soon as AJ was able to provide new dates. His good estimates on timing helped in determining when we’d put our former home on the market. The timing of closing on our home in Ohio and getting possession of our new home was perfect. Hard to be anything but happy about that.

Condition of Home

Condition of Home - The house looked great on the day we got possession. Considering how much dust and dirt are created during a build, we were pleasantly surprised at how clean the house was.

Orientation Punch List

Orientation Punch List - Everything that was on the punch list was addressed before we moved in. Very pleased with the quality of the corrections that were made.

Areas Of Satisfaction

Areas Of Satisfaction - It’s tough to pin this down to a few areas because we felt Kent Homes exceeded our expectations in every phase of the build. We weren’t sure what to expect as this was the first time we had a house built, and maybe we expected lots of issues, but for us, we were very satisfied with all aspects of this build.

Areas For Improvement

Areas For Improvement - It’s tough for us to think of anything needing improvement. We were overwhelmed by how well things went and the overall quality and beauty of our new home.

Recognized Excellence

Recognized Excellence - Of course, we have to recognize AJ for all he did during this process. He was key to our being satisfied throughout the building of our house. We’d be remiss if we didn’t call out Kayla and Susan for the great help they were during the sales part of the process, and also to Ella for her guidance during the selections process. We got a house with the perfect look and feel because of the effort from our Kent team.

Additional Comments

Additional Comments - We’d be happy to be references for Kent Homes should you need it.

Entire staff very friendly and helpful. Very nice floor plans to choose from. Expectations were clearly explained and Kent has hit on every one of there so far.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication when dealing with a challenging lot!

Recognized Excellence

Recognized Excellence - Chris Moore and Alina

Lead Source

Lead Source - We happened to drive by the model home

Salesperson Accessibility

Salesperson Accessibility - Kate has been very thorough and knows her job

Salesperson Communication

Salesperson Communication - Kate has communicated with us all the way since we started. She has very good communication skills

Sales Knowledge

Sales Knowledge - Kate even helped us pick out a dormer to help make our house a little different than the 3 that are going to be built on our street

Salesperson Professionalism

Salesperson Professionalism - She was right on time for our zoom meeting

Sales Solutions

Sales Solutions - She knows her job and the products that go into a home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Room over garage

Recognized Excellence

Recognized Excellence - Kate Dasilva

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Just love the home

Areas For Improvement

Areas For Improvement - None at this time

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen

Recognized Excellence

Recognized Excellence - Kate and Alina

Areas Of Satisfaction

Areas Of Satisfaction - Selections was awesome

Areas For Improvement

Areas For Improvement - None so far

Communication

Communication - We live in New York so we are not at the home site very often. Because of Kenny’s excellent Project Manager skills, we don’t worry about not being there. We have put our complete trust in him.

PM Expertise

PM Expertise - Best Project Manager EVER!

Trust

Trust - Couldn’t ask for better customer service.