Very well designed process, especially for people who are building from out of state.

I had to switch warranty managers during the process and into about issues were drop, for example , damage on lvp.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

I will absolutely recommend Kent Home. They were amazing to work with from day one and still Kate DaSilva is involved and assisting to the very end. Your not handed off after the sale, your with a team the whole way through.

Ken builds a very nice, high quality home and is very open to customization.

So far our experience has been incredible. The company has been great and Kate is incredible

Very professional and helpful with information!

The entire experience from purchase to build has been great.

Kent has been extremely responsive to our needs and wishes. They are efficient, don't overpromise and yet work to make your home perfect for you.

The build has progressed to post-drywall. Working with Chris Moore has been a great experience! Chris is honest, patient, informative, knowledgeable, kind, a great listener and all around perfect guy for the job!

Customer Suggestion

Customer Suggestion - Develop a standard package that includes universal design or ADA features.

We feel like Kent Homes builds a custom home at reasonable prices.

Good quality and great value. Easy to work him. The building process was a breeze.

Lead Source

Lead Source - We bought a lot in St. James Plantation about two years ago. The realtor gave us a list of preferred builders and we started looking at model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the messy kitchen and the covered balcony. Also, the garage is very nice. Honestly, the overall design of that particular model, Lumina Island, we like.

Customer Suggestion

Customer Suggestion - They covered everything. I really can't think of anything to add.

Recognized Excellence

Recognized Excellence - I want to recognize Carol, and Alina Aviles, for the selection process to select the cabinets, paint, doors, electrical, etc. Also, Tim, VP of Operations, introduced himself to let us know if we have any issues with anything, we could contact him.

Areas For Improvement

Areas For Improvement - They are really good. I can't think of anything they fell short of.

Areas Of Satisfaction

Areas Of Satisfaction - They are very detailed and transparent. They are very detailed and tell you about the home they are going to build for you inside and out. If we want to change anything or the design, they don't say no. They will try to entertain the list and add it to their design. Although we didn't make many changes, they were able to accommodate the small changes we did make.

Additional Comments

Additional Comments - It's a great experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The messy kitchen, the garage and the balcony

Recognized Excellence

Recognized Excellence - Carol Autry and Alina Aviles

Customer Suggestion

Customer Suggestion - More front door choices

Areas Of Satisfaction

Areas Of Satisfaction - The whole house layout

Areas For Improvement

Areas For Improvement - Can't think of one

Lead Source

Lead Source - Touring model home at Compass Point in Feb 2024.

Salesperson Accessibility

Salesperson Accessibility - From day one, Kate has been extremely accessible and her response time is almost immediate. Quite impressive!

Salesperson Communication

Salesperson Communication - I have commented to more than one person how impressed I am with Kate's communication.

Sales Attentiveness

Sales Attentiveness - I felt as though I was her only client.

Sales Knowledge

Sales Knowledge - Kate had an answer for almost all of our questions. If she didn't have an answer, she knew where to get the answer and got back to us right away.

Salesperson Professionalism

Salesperson Professionalism - Always!!

Sales Solutions

Sales Solutions - Kate is extremely knowledgeable of the process allowing us to make informed decisions.

Sales Problem Resolution

Sales Problem Resolution - Kate offered very good alternatives when something we wanted didn't work out.

Salesperson Trust

Salesperson Trust - I truly believe that if any issues arise during our build, I can count on Kate to step in to help resolve it.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Customer Suggestion

Customer Suggestion - You guys are doing a great job, so far!

Recognized Excellence

Recognized Excellence - Kate DaSilva is superb!!! We were deciding between Kent and another builder and a big part of our decision to use Kent was Kate.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process.

Kent Homes produces a great product, and Kate DaSilva has been amazing to work with.

Amazing customer service and support

Very smooth process so far, however, early in the build

I think if a buyer wants a more "upscale home," they should consider a different builder. Kent does a great job for a certain price point, but we spent a lot of money on upgrades because Kent doesn't offer many options, and we are doing it after market. For example, there were very limited choices for quartz countertops. There was no option to add wood slats in a ceiling, whereas my friend building with Liberty had that option. There was one option for a patio so we are doing that later. We wanted a specific Anderson window, and that was a challenge. We had the wrong windows installed and had to change them out, which cost us $2,500.00, even though we were very clear about what window we wanted. That was a 6-week wait to get the new windows installed.

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Variety of floorplans, flexibility, direct communications and ability to work within our budget.

Very professional process to meet the needs of their customers

We’ve had a very good experience building our home with Kent

Jim has completely transformed our view of the Kent building process. He is a solid partner who makes addressing issues effortless, and we truly appreciate the experience and positivity he brings to the project.

The staff was very knowledgeable and helpful.

great follow up

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The feature I am most excited about is the bellagio.

Recognized Excellence

Recognized Excellence - Carol Autry and Ella Stikeleather have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has met all our expectations. We have not actually started yet.