Very professional and knowledgeable.
completed project was very good
Kawartha Lakes Construction did not meet their project schedule or cost as we had agreed.
We will highly recommend KLC to anyone who asks us about our experience building our new recreational home.
I found Kawartha Lake Construction by looking at the work they had done on a nearby cottage, and was impressed by the quality of their work. Their introduction meeting was very good, in that a number of people from the firm were present, and it was well organized. To the firm's credit they have talented people on board and it is easy to work with them, as they are willing to listen and then think through recommendations. As a result, I developed a good level of trust in them and it did not change at any point in the project. There were some small bumps along the way, but their recovery to them was quick, especially given the difficulties that Covid-19 presented at times. I am very satisfied with the results of their work. The only area I think they need to pay more attention to is ongoing communications, in that they know what is happening and why some things slow down, and it would be to their advantage to respond proactively.
Administration costs and sub trade markups are excessive.
I had a major issue at the cottage which needed to be fixed as soon as possible. I contacted Kawartha Lakes Construction and they responded quickly and an appointment was arranged. Geoff was extremely knowledgeable and professional at our first meeting. He explained how the process would work in detail and ensured that he would send a daily update with photos when the work began. Upon completion of the work, there was a hiccup that arose. I contacted Geoff and the problem was addressed immediately. He couldn't have been more professional. I would highly recommend Kawartha Lakes Construction.
This has been a challenging year for the trades so we weren't surprised that there were a few glitches in our project. Nonetheless, the team came through for us and we are pleased with the stability of our "perched on a steep hill" cottage addition.
We were very happy with KLC and would recommend to a friend
I paid for premium service, but I didn't feel like I got premium service.
Dealing with these people is a pleasure from start to finish.
The folks at KLC are excellent to work with. Problems always arise in renovation projects--that's just the nature of the game, but they took responsibility for them and fixed them all in a timely manner and I have been left with a beautifully renovated 2nd floor. Thank you to the whole team
Kawartha Lakes went beyond our expectations in quality and craftsmanship. The team was responsive to all questions and concerns.
Areas Of Satisfaction - fantastic communication and quality work
They were thoroughly professional and willing to work within my design parameters. They did not recommend unnecessary work. One year later, I can say that I am still extremely satisfied with our new kitchen. A minor fix was attended to promptly at no charge.
Over the past few years Kawartha Lakes Construction has done a number of smaller jobs for us. Each time we are impressed with their professionalism and attention to detail. We shall be using them again.
honest and professional and no-nonsense and thorough impressed with results
This project went better than we could have ever imagined and it was finished by the day they predicted it would be! We are 100 percent thrilled with everyone we worked with!
We are very pleased with our experience with Kawartha Lakes Construction. The staff was friendly, helpful and professional, and the price was fair compared to other quotes. We wouldn't hesitate to hire them again or to recommend them to a neighbour or friend.
I would definitely recommend because of the workmanship and finished product. But I would warn that the project will probably not be completed on time or on budget.
Additional Comments - Thanks Scott and Don for all of your efforts and professionalism. It was great working with you. Hope our paths cross again.
Areas Of Satisfaction - The ability to develop and stick to a long term, staged building plan while maintaining a good builder/client relationship over an approximate 10 year project.
Areas Of Satisfaction - John Dempsey went above and beyond for us on this project. He always had our best interest in mind. He is very thorough, a solid performer, and 100% professional. He did an amazing job for us !!!!!!
Overall Likes & Dislikes - This was our first time completing a renovation. We appreciated the multiple designs and the time spent by the team meeting with us to review our goals, costs, and expectations. At the end of the design process we feel that we have the right design for us that meets our needs and goals.
Areas Of Satisfaction - Pierre's commitment to high quality and staying on top of the details. Great to have all necessary resources including help with colour selection in one place. Great job of working effectively with Hickory Lane. (Who were amazing to work with)
Additional Comments - Building our cottage was a dream we had for many years before sitting down with KLC to begin the process. Over the two years spent designing and building the cottage KLC worked very hard to educate us and to ensure that all of the details came together in a final product that will be a part of our family for many years to come. We appreciated that they understood how important the project was to us.Working with a builder that could develop the design and budget and be responsible for the full construction was exactly what we wanted and we think the design build capability was part of what made for a final product that we are very happy with.Thank you to Garry, John and the entire team at KLC for making our cottage dream a reality.
Areas Of Satisfaction - Excellent at sticking to schedule and budget. Always presented potential solutions to problems.
Areas Of Satisfaction - I loved working with D'arcy. He never made me feel I was asking foolish questions and he always returned calls, texts or emails. He was very accommodating. I felt so confident and taken care of. He will be missed. Valuable employee
Areas Of Satisfaction - Matt and the onsite crew were phenomenal. Matt was alway on top of things; going the extra mile to get things done correctly and on time.
Communication of Process - Yes
Areas Of Satisfaction - Quality workmanship and personal service.
Additional Comments - We look forward to working with KLC on future projects!
Lead Source - Kawartha Lakes Construction is located in Lakefield where I live - they have done small projects on our home in the past and we were very satisfied.Kawartha Lakes Construction has a very good reputation locally and have the reputation of doing excellent work. We agree with this.
Product/Design Selections Process - Mario made recommendations on materials to be used and showed samples of those materials. He also made sure we were involved in discussion with the trades so we were fully aware of what processes were going to take place. He made recommendations that allowed the trades to work more efficiently and make better use of space and time. Mario also followed through almost daily on progress and to make sure we understood what steps were being taken. Matt followed through on a daily basis updating us on progress and when trades would be arriving at the house - this was important because we lived in part of the house throughout the renovation.
Areas Of Satisfaction - Mario scoped the work quickly and was able to make changes rapidly and professionally. He provided great advice on how to keep the costs low and kept me informed throughout the project on changes to the overall costs. Both Mario and Matt were polite and informative throughout the project and did not make me feel that my questions or requests were ridiculous. The work was done professionally and quickly and the sub-trades selected were professional.
Additional Comments - I cannot say enough good things about Mario and Matt - they were outstanding and I owe them a debt of gratitude for taking on my projects at a time when they were already extremely busy with far larger projects than mine.
Areas Of Satisfaction - I believe that the design/build capabilities are very strong and KLC did a very effective job designing what I had in mind and then built the project as agreed and with a high level of quality. Garry was also very attentive and helpful throughout the process.
Areas Of Satisfaction - Kawarthas Lakes Construction never gave up in finding a solution to help us move/lift/rebuild/renovate our cottage. Without Scott's direction to the team and the commitment to helping us, it wouldn't have happened. We are very happy and grateful we picked Kawartha Lakes Construction.
Areas Of Satisfaction - Scott has assembled a team of talented and dedicated professionals who went above and beyond to ensure the process of designing and building our cottage was as seamless as possible. They are incredibly organized and always ensured we were aware of upcoming benchmarks and resulting decision making timelines. Every member of the team takes pride in what they do and is a pleasure to deal with.
Changes To Final Design - The team at Kawartha were very thorough in the development stage, making valid suggestions which we encorporated with our own ideas. Therefore the final project was to our complete satisfaction. We would not change a thing.
Areas Of Satisfaction - We found having a lead on site (Matt Dunford) made a huge difference. He dealt with all the trades as they arrived, made sure they were on the same page. We could come and go and not worry about what was going on at the worksite.
Additional Comments - We have had so much positive feedback from friends, family and cottage neighbours. We were impressed by how smooth the project went and the timely completion. We're very happy we hired them for our project, and look forward to enjoying our new space for years to come.
Additional Comments - We are delighted with the workmanship and skill of the crew and would like to thank everyone involved. We're the envy of our neighbours!
Areas Of Satisfaction - Workmanship, project management , professionalism - very pleased with outcome- and would choose to use again in the future
Areas Of Satisfaction - Communication was excellent. I'm not used to getting detailed budgets, minutes of meetings, photos of progress etc. from my builder. KLC's detailed business approach to our project was greatly appreciated.
Additional Comments - Thanks KLC. I am recommending you to anyone who will listen : )
Areas Of Satisfaction - Professionalism, organization, attention to detail and general great attitude towards their work. Refreshing!
Areas Of Satisfaction - Quality of workmanship and timely completion of project.
Areas Of Satisfaction - The men on site were very personable and knowledgeable. The quality of the work is excellent with nothing left unfinished. Projects were completed on time. Very professional from start to finish.
Areas Of Satisfaction - I liked the quality of the work. I appreciated the fact that they stick to the timeline. They keep to the budget that was signed. I also like the staff.
Areas Of Satisfaction - Excellent crew. On schedule.
Areas For Improvement - All expectations were well met.
Areas Of Satisfaction - Their professionalism; understanding some of the problems dealing with a century+ old home. Using quality products to complete our renovation.
Additional Comments - We have been extremely pleased with the reno done to our old farmhouse and look forward to dealing with KLC in the future for further projects.
Areas Of Satisfaction - Service, staying on budget and timeline. Quality of workmanship...It really was a good renovation experience all round.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kawartha Lakes Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys