My roof leaked shortly after the new roof install. I called Kee roofing and they came out to glue a plastic boot that was damaged during the install. Kee roofing continued to ask for a payment regardless of repairing the damage. The next time it rained the same spot leaked again. Kee roofing refuses the address the damage they caused during the install.
I recommended KEE Roofing to two other neighbors and they have also been extremely satisfied. One has had the job completed and the other one is going to be completed. The job was completed in one day, it was kept clean, and they didn't make a lot of noise like other roofing companies in the area.
Problem Resolution - I found the associates at KEE Roofing very professional, especially Benjamin and Jan in the office. Any concerns or questions I had were immediately answered and responded to quickly, professionally, and with the highest of quality craftsmanship.
Areas Of Satisfaction - I was most satisfied with the integrity and professionalism of Benjamin Kee.
Current Referrals - I have told everyone in my neighborhood.
Recognized Excellence - I would like to recognize Benjamin Kee and Allen Ortiz for exceptional service. Allen was equally as professional and friendly, he came after hours to fix a small problem in the rain, He also checked all the workmanship after it was done and was very very thorough.
Areas Of Satisfaction - I was most satisfied with their customer service.
Recognized Excellence - I would like to recognize Benjamin Kee, he was very responsive, prompt, and coordinated the job well.
Areas For Improvement - Kee Roofing did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with how upfront and honest they were about what needed to be done on my roof now and what I would need to do in the future.
Recognized Excellence - The installer did an excellent job. He was quick and efficient.
Areas For Improvement - No where.
Areas Of Satisfaction - He stopped the leak in my roof, it was pretty straightforward.
Areas Of Satisfaction - Timeliness of getting the job done (especially right before Thanksgiving) and quality of work. I also appreciated the email with the pictures of before, during, and after.
Areas Of Satisfaction - They knocked it out and did not have to come back.
Current Referrals - I would recommend them.
Recognized Excellence - The guy who came out was very professional. He measured and gave me a good price. His price beat all the others.
Areas Of Satisfaction - I was most satisfied with the quality of the job. Everything looked good. They did a great job.
Recognized Excellence - I would like to recognize Benjamin Kee for his exceptional service. He did a great job handling and getting everything done.
The communication with Mr. Kee was great. He keeps you in the loop on what is going on with everything, including delays.
Areas For Improvement - I feel that the material delay by the manufacturer is what fell short of my expectation, but that was not on KEE Roofing. I did not care how long it took, because Mr. Kee kept me in the loop the entire time.
Areas Of Satisfaction - I was most satisfied with the job being completed correctly the first time. If there was anything wrong they got it fixed right away.
Recognized Excellence - I would like to recognize Mr. Kee, he kept me in the loop about everything.
Areas Of Satisfaction - They were very thorough in explaining what they were using and what they would do.
Recognized Excellence - The man who made the initial presentation was good.
I have referred 4 people to KEE Roofing.
Likely To Recommend - I have referred 4 people to KEE Roofing.
Areas Of Satisfaction - Whenever I had a question, they were there and tried to work us into the schedule. They came late in the evening, when it was convenient for us. They did what they could to make sure we were happy with what they were getting.
Current Referrals - I've referred them to 4 people; I don't know of anyone else.
Recognized Excellence - I dealt with Ben a lot and he was pretty good. Jake was very helpful getting answers to us. All of the guys they had working for them had good attitudes and the whole crew was good.
Kee Roofing are friendly, efficient and thorough. I like my new roof very much!
Areas Of Satisfaction - Benjamin Kee spoke with me and explained everything that would happen and also worked dire tly with my insurance company.
Current Referrals - Not at this moment, but as soon as I do, I will be sure to recommend Kee Roofing.
Recognized Excellence - Benjamin Kee
Additional Comments - The workers did an amazing job. So fast and efficient.
My home's roof was damaged in a hail storm. In a search for reputable company, I previously interviewed three other roofing companies. After meeting with Mr. Benjamin Kee, he explained the entire insurance claims process and we felt very comfortable with him. I would definitely recommend Kee Roofing to my friends and associates. I would describe our experience as very satisfied with the final product.
Areas Of Satisfaction - The fact that Mr. Kee, took time to explain the insurance claims process and made sure that we understood.
Areas For Improvement - All areas were professionally taken care of by the roof installers.
Areas Of Satisfaction - I was satisfied with Benjamin's attitude, knowledge, honesty and his immediate quote in writing about my roof.
Recognized Excellence - Benjamin Kee, Daniel and the entire roof installers.
Areas Of Satisfaction - They were very easy to work with, and they're taking care of the damage to to the screens. They made it where I didn't have to do a thing.
Recognized Excellence - Benjamin Kee was very easy to work with, and was always accessible.
Areas Of Satisfaction - The roofing and painting were very well done.
Recognized Excellence - The contractor, Mr Kee, did a great job.
No one could be more professional, courteous, and efficient than Ben Kee Roofing and his crew.
The representative came out and he sold me on the product. We agreed on the terms and everything. He said it would be couple weeks and they were on time. Dennis, the installer, was extremely polite, knew exactly what he was doing, cleaned up his area, and moved the old gutters. My new gutters are ju... more
All workers sent to my home were non-english speaking so communication difficult. Must always be aware of what materials are being used to avoid substandard quality of replacement materials. Some agreed upon things were not honored by contractor even with a second reminder. Once job was completed... more
I wanted to give them higher ratings, as Danny the owner really cares about the business and quality. They just had issues with communication, schedule and staffing that can plague any small business. I hope they can get caught up and figure things out.
They did a good job working around my schedule, and fulfilling their contract.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KEE Roofing® & Solar™ as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys