The company is excellent, very professional, stays on schedule, and works well with their customers!
We enjoyed the process of working with KBR. Our designer was excellent and presented us with a great 3D rendering of what our space would look like and she was able to quickly make changes to the design based on our decisions and show us the new design. The project manager dropped by the site almost every day and when he didn't, he was available via SMS which helped with communication. The crew was polite and friendly and overall did great work. We are very happy with our resulting kitchen.
They did an awesome, fantastic, and marvelous job.
KBR was fast, professional, and did high-quality work.
Will highly recommend KBR and look forward to using you on future jobs.
Communication - Yes! This was a big plus.
Recognized Excellence - Sim was great to work with, as was Leo and Firuz.
They did a wonderful job helping me figure out what would work best for the project. They helped me keep costs in line. They are responsive and have great customer service.
Recognized Excellence - I would like to recognize the whole team. They all did a great job.
Areas Of Satisfaction - I am very happy with the quality of materials, the customer service, and the overall quality of the workshop.
Additional Comments - I would highly recommend them to anyone who is looking for someone to do home remodeling.
They were pleasant to work with, dependable, and efficient.
Recognized Excellence - I would like to recognize Carlos and his team.
Areas Of Satisfaction - They did a good job from beginning to end.
Additional Comments - It was all positive.
KBR Kitchen & Bath (Bethesda, MD) did a superb job on all aspects of our bathroom remodeling, including the design by Sim, the project management by Firuz, and the workmanship by technicians Lou, Kevin and Alex. All involved were a pleasure to work with: professional, invariably courteous and excellent at communicating with us during all phases of the project. KBR does not use subcontractors and this is partly why they are to keep such precise control over the entire process and were able to complete the bathroom within budget and ahead of schedule with the resulting bathroom being exactly what we wanted. We would definitely use KBR again in the future and can recommend them without hesitation.
Recognized Excellence - The designer for my project, Fatih Beren was extremely knowledgeable and worked with me to achieve our goals for the kitchen and bath.
Areas Of Satisfaction - I was very impressed with the speed the designer was able to render a finished kitchen model for approval. KBR has a deep bench of design and build professionals who were able to deliver on time,
Very good at working with us on the design, good communication through the project and completed with no issues.
Types of work - Full bathroom remodel
Clean - They even cleaned the hallway outside
Safe - The door was always left shut and the materials were always in boxes in hallway outside
Communication - Communication was good from start to finish
Quality Of Workmanship - The final work was excellent
Recognized Excellence - Isaac did a great job from start to finish of the project
Areas For Improvement - None. Even when one of our choices would not arrive in time, they let us know and suggested some options.
Areas Of Satisfaction - How quickly the work was carried out.
Additional Comments - Highly recommend KBR. They completed our kitchen and have now upgraded our bathroom. Very happy with the finished results.
Recognized Excellence - A number of people provided very good service.
Areas Of Satisfaction - There were no real problems or delays -- all went well from start to finish
KBR did an excellent job renovating my kitchen. They were clean, efficient, on time, and performed quality work. The job could not have gone any faster. They even worked on Saturdays. I appreciated their honesty too; the cabinets were at first delivered damaged. And they informed me of what happened all before any demolition started. Once the project started, they worked every day and completed the job in 4 weeks. The choice of cabinets, tile, and back splash all were very good, and I love the color coordination.
Recognized Excellence - Deniz and Firuz are two of the hardest working managers I have ever known. They also did everything they could to respond to all of my concerns and requests. They are excellent at what they do, and they can solve most any problem. I really enjoyed working with them. They are lovely people.
Areas Of Satisfaction - Deniz has a great sense of design and was able to understand my likes and preferences. The bathroom is beautiful!!
KBR Kitchen & Bath met my expectations by keeping everything clean.
They delivered on what they said and in today's world that says a lot.
[NOTE: Please do not use my first name. I prefer you use my husband's first name, Steve S., which is less distinctive. Otherwise, you do not have my permission to publish.] Silviya is an outstanding designer. She is professional, efficient, responsive, and has a great sense of composition and design. We bounced many ideas off of her and the choices we made with her expert input resulted in beautiful bathrooms.
Areas For Improvement - N/A
Areas Of Satisfaction - Silviya for the reasons mentioned above, and Hussein.
Lead Source - I did my research online, read reviews, asked for quotes from six kitchen and bath remodel firms and was immediately impressed by Silviya, her quick and thorough response and the value for the money.
Additional Comments - We are so pleased with the work they did on our baths that we've asked the team to do our kitchen.
We had KBR renovate our kitchen and four bathrooms as well as do more than 70% of the flooring in our home...all while we were overseas for work. The price was right for all the work we required. We shopped around and know that for quality products/service, we were offered a reasonable rate. They did an amazing job working with us on our design requests and allowing my father do the walk through/check ins, etc. Once we moved back, we were so impressed with the overall renovation. From the workmanship to the follow up service (I had one small request and sent an email one evening...they sent technicians the following morning to address my request.), they have been wonderfully professional and accommodating. We had a fantastic experience and continue to recommend them to our friends and colleagues.
Recognized Excellence - I would recognize the designer, Sylvia. She was very patient with any questions I had. I was on a time crunch and I wish I had more time to develop a better design but with the time we did have she was very helpful. She was also very responsive.
Areas Of Satisfaction - I was satisfied with the timing of it. Once it got started it happened very quickly. I was very happy with that.
Additional Comments - I would recommend them to my friends as long as they take care of the issues with covering the vents.
Recognized Excellence - Danny, the crew chief. Really the whole team that did the work. Hyper respectful of my home. Couldn't be more pleased.
Areas Of Satisfaction - Excellence from start to finish, which is why this is my second time contracting to them.
Recognized Excellence - Silviya was very helpful during the planning process, as well as very patient as I sorted through my kitchen sink selection. As well as Huseyin who my building manager thought was very respectful of our building work hours and his coordinating of the loading/dock elevator. It was nice to know that once they established a relationship, I didn’t need to be engaged for ongoing loading doc/elevator reservations.
Areas For Improvement - My only recommendation would be related to the sink issue we had. We eventually came to a resolution which I’m happy about, but I think during the time it was an open issue, more upfront details about why something wouldn’t work would have been helpful for me. Then again I’m a details person so I want to know that info, not everyone may care, but if we had talked through the specific measurement issue at the start, and admittedly, I could have asked for them as well, we may not have had the delay of getting to a resolution, as I was waiting for updates on other sink options when in fact there probably wasn’t any and I think they knew that too. In the end, it all worked out, but I think more upfront sharing of info related to the issue would have alleviated the stress/concern I had while that issue was pending.
Design - Loved the design Silviya came up with and the materials look great. Love Love my new kitchen and would highly recommend KBR.
Recognized Excellence - All at KBR were exceptional especially Silviya the Designer, Huseyin the Project Manager, and all the crew that performed the work.
Design - The design turned out to more than exceed our expectations and we are so pleased with the outcome.
Additional Comments - Would recommend KBR without reservation nor hesitation.
Areas Of Satisfaction - Quality of the work is excellent, bathroom came out as I envisioned and am pleased with the work overall.
Areas For Improvement - None
Areas Of Satisfaction - meet my expectations
KBR has been a very easy and pleasant company to work with. All personnel are extremely polite and committed to customer satisfaction.
Communication - There were a few hiccups in communication, but they were quickly resolved.
Areas Of Satisfaction - The design component exceeded my expectations. We enjoyed a very fruitful give and take with Cemil.
Recognized Excellence - The on-site team was great (sorry but I can't remember their names.) It's been too long. I would say he was the 'technical lead' and were there everyday.
Areas For Improvement - As mentioned, communications between sales and build teams.
Areas Of Satisfaction - We really like the design. That came out well.
Design - We really like the design. That came out well.
Additional Comments - We enjoyed working with KBR and will contact you for our next bathroom remodel. Thanks!
Recognized Excellence - Silvia was a very professional and easy to talk to as well as deal with as it related to the work done.
Quality Of Workmanship - AJ is a quality carpenter and craftsman.
Problem Resolution - The company made every effort to address any concern I raised.
Recognized Excellence - AJ is a quality carpenter and craftsman. Huseyin makes every effort to ensure customer satisfaction.
Areas For Improvement - Initial planning could be done better. The overrun on cost for the beam installed to replace the load bearing wall could have been avoided.
KBR was very efficient.
Problem Resolution - The designer answered all of my questions promptly.
We would highly recommend KBR to family and friends! Everyone on their team was courteous, professional, knowledgeable and a joy to work with. Sena was our primary point of contact during our bathroom remodeling project. She was an absolute joy to work with! KBR provided excellent follow up and communication during our entire project. Our new bathroom is our sanctuary and we absolutely love it!
Budget - We had initially obtained a budget from KBR that was increased slightly when project manager came to our home the second time.
Communication - Sena was an absolute pleasure to death with! We also enjoyed working with Ishaan.
Trust - We had an issue with some marks that were on our custom made glass door. Ishaan came to our home, took pictures and rectified this situation with the glass installer. His professionalism and follow through were greatly appreciated.
Areas Of Satisfaction - Communication, professionalism, Follow up and follow through
Lead Source - Initially through a flyer; We completed additional research by perusing their website and visiting the showroom.
Areas Of Satisfaction - We were very pleased with the service and quality we received from KBR from the start. From our experience in the showroom to the actual work performed in our kitchen and bathrooms, we were and still are, highly satisfied.
Lead Source - Store Visit
Areas For Improvement - After I confronted him about a problem with subcontractors, the project manager admitted that he messed up and that he had hoped I wouldn't notice the quality concerns. I don't know if I should praise his honesty or be disappointed in his instincts. In another occasion, the technicians read the measurements on the plans incorrectly, leading to significant alterations. ultimately the issue was resolved to my satisfaction, but it involved compromising on already tight space constraints.
Areas Of Satisfaction - The design service was excellent and recommendations about cabinetry helpful. That being said, advice about the variance in quality of materials left much to be desired.
Lead Source - Online research.
I have recommended KBR to everyone I know. We will certainly use them to remodel our two original bathrooms.
Expertise - I LOVED the 3D renderings of the kitchen. The drawings look just like the real thing!
Professional & Organized - Fabulous.
Schedule - Wow. The schedule was for a three-week turnaround; KBR met the goal. No one believes me when I tell them it only took 3weeks to complete!
Budget - No added costs.
Construction Quality - The kitchen is still holding up!
Communication - Emails and phone calls were followed up in a timely manner.
Clean & Safe - Workers cleaned up every day before they left.
Employees & Subcontractors - Silviya was fabulous to work with.
Value - Best value of any kitchen contractor. Hands down.
Areas For Improvement - We would have liked to know that the drawers were much narrower on the inside than they appeared on the outside due framing of gthe style we used.
Areas Of Satisfaction - EVERYTHING!!! We are so lucky to have found and use them!
Lead Source - Houzz
Areas For Improvement - Communication only broke down once. There were some issues with the management of the inspectors which took a little longer than I wanted. Both issues caused a delay in finishing the project. Not a deal breaker, but annoying.
Areas Of Satisfaction - The workers were reliable, courteous and professional. Their work was good.
Recognized Excellence - I would like to recognize Belle. She was very nice and met my concerns with the design. Also, I would like to recognize the men that worked on the project, but I don't remember their names.
Areas Of Satisfaction - I was most satisfied with the outcome.
Additional Comments - They did a bathroom project that was in the second bathroom in a hallway.
Recognized Excellence - Everyone on the project team did an amazing job. It was a real pleasure to have them at our home doing this work.
Additional Comments - We are very pleased with the work done by KBR, we would highly recommend them, and would gladly go back to them for future work.
Schedule - They finished up their project a day late leading to an overlap of two separate projects working at the same time. Not a major deal since the two contractors were able to work in the same area at the same time without conflict.
Recognized Excellence - Belle at the Fairfax office provided exceptional service!
Additional Comments - KBR did an exceptional job and within our budget! We have already recommended KBR to someone else and look forward to working with them on our basement and kitchen in the future.
Areas For Improvement - There were a few aspects of attention to detail I wish they had caught and some basic follow through that could be improved. The doorway to the kitchen was widened and extended up, but the height of the doorway is a couple of inches shorter than the nearby entry to the dining room entrance on the same wall. It’s apparent the height is different and looks a little odd with two different height entries on the same wall just 4 feet apart. Unfortunately we didn’t note this until the project was done and it’s not a big enough problem to redo the entire doorway, but it would have been nice to get it right from the beginning. Similarly, we were told we’d get a stock cabinet door in addition to our glass cabinet door for the corner cabinet but never received it despite multiple mentions about it near the end of the job. We also weren’t overwhelmed with the quality of the wood flooring that was installed. They placed the longest pieces of new flooring where the peninsula would sit on and shorter pieces in what would be the middle of the kitchen. (This isn’t their fault but the GC and foreman should have talked through the layout and where to place the prime wood down.). We also needed them to come back to refinish a few areas that weren’t very well stained (which they did). Lastly, I wish I was aware of how much damage would be done to the living room wall behind the kitchen, which I had to patch and repaint as a result of the work on the other side of the wall (in the kitchen).
Areas Of Satisfaction - Despite the above comments, which I provide as a sincere effort to help the company improve future work, the team was great, flexible, and generally responsive to change orders when they came about during the project. I was impressed by the team’s cleanliness, efforts to mitigate dust, and timeliness throughout the project. Everyone was a pleasure to work with and professional throughout, something that we haven’t experienced with other contractors. We are currently considering using KBR again for some bathroom remodels. I’ve also recommended them to some neighbors and colleagues at work.
Lead Source - Angie’s List
Excellent experience with KBR. I highly recommend. Ask for Sylvia, Huseyin and Ervin you won’t be disappointed.
Areas For Improvement - Complete kitchen remodel
Areas Of Satisfaction - All areas. Very responsive to emails and texts. Good quality work. Workers very respectful to my property and my family.
Lead Source - Friend
Areas For Improvement - Minor damage on furniture, minor details on work extensions to look like one wall instead of an obvious addition
Areas Of Satisfaction - One stop shop, easy to work with, friendly staff
Lead Source - Angie's list
The experience with KBR at times had some mixed feelings. There were days I needed them to address items and they promptly did. It seemed that some of the preplanning could have gone a bit smoother to make construction run a bit better. I would highly recommend double checking everything prior to ordering items. Do not assume that it is taken care of. Ask for an explanation for the cabinetry (usually in a manufacture code) to make sure you are getting what you request. As with everything be your own advocate.
Areas For Improvement - The workmanship of the tile backsplash--some of the tile is uneven and the top of the tile is not consistent throughout the kitchen. We've had to have them back several times to adjust cabinet doors that were uneven, didn't close properly, or hit cabinet doors next to them, but they have been accommodating to our requests. There were several scratches made on cabinets when installed.
Areas Of Satisfaction - Project was started/completed on time.
Lead Source - Internet research.
Areas Of Satisfaction - Adhering to the agreed schedule and price. Great workmanship and a price for labor that allowed us to purchase high end materials.
We are very happy with how the new kitchen came out. It is almost like having a new house.
This is the review I wrote for Angie's list: Sim came out and listened to what we needed within our budget of $25000, with us separately purchasing our own appliances from Sears. He was very pleasant and came in slightly under budget with a design showing that he clearly understood what we were looking for. Adam was the project manager, easy to communicate with, and was very attentive and on top of all the details. Kenner and his team would arrive with certain goals and projects for the day and would get them done very quickly. Everyone was very nice and a pleasure to work with. When we wanted the soffit redone in a different way, they changed it and it looked great. We added a change order for some minor electrical work. There were no surprise price increases at the end. Almost all of the kitchen remodel was done ahead of schedule with one day of final touches being delayed past the deadline due to a delay in shipping a final piece and some scheduling issues. They produced a beautiful kitchen and I am very happy with the quality of their work.
A co-worker recommended KBR after they updated three bathrooms in his home he was getting ready to sell. He showed me pictures and commented that they were fast to complete the job and they were completely happy with the value. I used them to do a 100% renovation of a bathroom and my husband and I are 100% satisfied with our beautiful new bathroom. The work was actually completed faster than promised and the entire team was very proud of their work and in constant contact with us to ensure we were happy during all phases of the process.
KBR was amazing. I was so worried because I'd heard so many horror stories about unfinished or shoddy work. I was also concerned because I work in contracting and I see projects fail all the time. KBR was so good, fast, and organized they blew my mind. I now have the remodel bug and want to remodel my bathrooms.
I recommend KBR without question. They redid our kitchen (complete gut job) and built a new bathroom on-time and on-budget. Working with them was very easy and we would gladly do more with them in the future.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KBR Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys