KBR Kitchen & Bath met my expectations by keeping everything clean.
They delivered on what they said and in today's world that says a lot.
[NOTE: Please do not use my first name. I prefer you use my husband's first name, Steve S., which is less distinctive. Otherwise, you do not have my permission to publish.] Silviya is an outstanding designer. She is professional, efficient, responsive, and has a great sense of composition and design. We bounced many ideas off of her and the choices we made with her expert input resulted in beautiful bathrooms.
Silviya for the reasons mentioned above, and Hussein.
I did my research online, read reviews, asked for quotes from six kitchen and bath remodel firms and was immediately impressed by Silviya, her quick and thorough response and the value for the money.
We are so pleased with the work they did on our baths that we've asked the team to do our kitchen.
We had KBR renovate our kitchen and four bathrooms as well as do more than 70% of the flooring in our home...all while we were overseas for work. The price was right for all the work we required. We shopped around and know that for quality products/service, we were offered a reasonable rate. They did an amazing job working with us on our design requests and allowing my father do the walk through/check ins, etc. Once we moved back, we were so impressed with the overall renovation. From the workmanship to the follow up service (I had one small request and sent an email one evening...they sent technicians the following morning to address my request.), they have been wonderfully professional and accommodating. We had a fantastic experience and continue to recommend them to our friends and colleagues.
I would recognize the designer, Sylvia. She was very patient with any questions I had. I was on a time crunch and I wish I had more time to develop a better design but with the time we did have she was very helpful. She was also very responsive.
I was satisfied with the timing of it. Once it got started it happened very quickly. I was very happy with that.
I would recommend them to my friends as long as they take care of the issues with covering the vents.
Danny, the crew chief. Really the whole team that did the work. Hyper respectful of my home. Couldn't be more pleased.
Excellence from start to finish, which is why this is my second time contracting to them.
Silviya was very helpful during the planning process, as well as very patient as I sorted through my kitchen sink selection. As well as Huseyin who my building manager thought was very respectful of our building work hours and his coordinating of the loading/dock elevator. It was nice to know that once they established a relationship, I didn’t need to be engaged for ongoing loading doc/elevator reservations.
My only recommendation would be related to the sink issue we had. We eventually came to a resolution which I’m happy about, but I think during the time it was an open issue, more upfront details about why something wouldn’t work would have been helpful for me. Then again I’m a details person so I want to know that info, not everyone may care, but if we had talked through the specific measurement issue at the start, and admittedly, I could have asked for them as well, we may not have had the delay of getting to a resolution, as I was waiting for updates on other sink options when in fact there probably wasn’t any and I think they knew that too. In the end, it all worked out, but I think more upfront sharing of info related to the issue would have alleviated the stress/concern I had while that issue was pending.
Loved the design Silviya came up with and the materials look great. Love Love my new kitchen and would highly recommend KBR.
All at KBR were exceptional especially Silviya the Designer, Huseyin the Project Manager, and all the crew that performed the work.
The design turned out to more than exceed our expectations and we are so pleased with the outcome.
Would recommend KBR without reservation nor hesitation.
Quality of the work is excellent, bathroom came out as I envisioned and am pleased with the work overall.
meet my expectations
KBR has been a very easy and pleasant company to work with. All personnel are extremely polite and committed to customer satisfaction.
There were a few hiccups in communication, but they were quickly resolved.
The design component exceeded my expectations. We enjoyed a very fruitful give and take with Cemil.
The on-site team was great (sorry but I can't remember their names.) It's been too long. I would say he was the 'technical lead' and were there everyday.
As mentioned, communications between sales and build teams.
We really like the design. That came out well.
We really like the design. That came out well.
We enjoyed working with KBR and will contact you for our next bathroom remodel. Thanks!
Silvia was a very professional and easy to talk to as well as deal with as it related to the work done.
AJ is a quality carpenter and craftsman.
The company made every effort to address any concern I raised.
AJ is a quality carpenter and craftsman. Huseyin makes every effort to ensure customer satisfaction.
Initial planning could be done better. The overrun on cost for the beam installed to replace the load bearing wall could have been avoided.
KBR was very efficient.
The designer answered all of my questions promptly.
We would highly recommend KBR to family and friends! Everyone on their team was courteous, professional, knowledgeable and a joy to work with. Sena was our primary point of contact during our bathroom remodeling project. She was an absolute joy to work with! KBR provided excellent follow up and communication during our entire project. Our new bathroom is our sanctuary and we absolutely love it!
We had initially obtained a budget from KBR that was increased slightly when project manager came to our home the second time.
Sena was an absolute pleasure to death with! We also enjoyed working with Ishaan.
We had an issue with some marks that were on our custom made glass door. Ishaan came to our home, took pictures and rectified this situation with the glass installer. His professionalism and follow through were greatly appreciated.
Communication, professionalism, Follow up and follow through
Initially through a flyer; We completed additional research by perusing their website and visiting the showroom.
We were very pleased with the service and quality we received from KBR from the start. From our experience in the showroom to the actual work performed in our kitchen and bathrooms, we were and still are, highly satisfied.
After I confronted him about a problem with subcontractors, the project manager admitted that he messed up and that he had hoped I wouldn't notice the quality concerns. I don't know if I should praise his honesty or be disappointed in his instincts. In another occasion, the technicians read the measurements on the plans incorrectly, leading to significant alterations. ultimately the issue was resolved to my satisfaction, but it involved compromising on already tight space constraints.
The design service was excellent and recommendations about cabinetry helpful. That being said, advice about the variance in quality of materials left much to be desired.
I have recommended KBR to everyone I know. We will certainly use them to remodel our two original bathrooms.
I LOVED the 3D renderings of the kitchen. The drawings look just like the real thing!
Wow. The schedule was for a three-week turnaround; KBR met the goal. No one believes me when I tell them it only took 3weeks to complete!
No added costs.
The kitchen is still holding up!
Emails and phone calls were followed up in a timely manner.
Workers cleaned up every day before they left.
Silviya was fabulous to work with.
Best value of any kitchen contractor. Hands down.
We would have liked to know that the drawers were much narrower on the inside than they appeared on the outside due framing of gthe style we used.
EVERYTHING!!! We are so lucky to have found and use them!
Communication only broke down once. There were some issues with the management of the inspectors which took a little longer than I wanted. Both issues caused a delay in finishing the project. Not a deal breaker, but annoying.
The workers were reliable, courteous and professional. Their work was good.
I would like to recognize Belle. She was very nice and met my concerns with the design. Also, I would like to recognize the men that worked on the project, but I don't remember their names.
I was most satisfied with the outcome.
They did a bathroom project that was in the second bathroom in a hallway.
Everyone on the project team did an amazing job. It was a real pleasure to have them at our home doing this work.
We are very pleased with the work done by KBR, we would highly recommend them, and would gladly go back to them for future work.
They finished up their project a day late leading to an overlap of two separate projects working at the same time. Not a major deal since the two contractors were able to work in the same area at the same time without conflict.
Belle at the Fairfax office provided exceptional service!
KBR did an exceptional job and within our budget! We have already recommended KBR to someone else and look forward to working with them on our basement and kitchen in the future.
There were a few aspects of attention to detail I wish they had caught and some basic follow through that could be improved. The doorway to the kitchen was widened and extended up, but the height of the doorway is a couple of inches shorter than the nearby entry to the dining room entrance on the same wall. It’s apparent the height is different and looks a little odd with two different height entries on the same wall just 4 feet apart. Unfortunately we didn’t note this until the project was done and it’s not a big enough problem to redo the entire doorway, but it would have been nice to get it right from the beginning. Similarly, we were told we’d get a stock cabinet door in addition to our glass cabinet door for the corner cabinet but never received it despite multiple mentions about it near the end of the job. We also weren’t overwhelmed with the quality of the wood flooring that was installed. They placed the longest pieces of new flooring where the peninsula would sit on and shorter pieces in what would be the middle of the kitchen. (This isn’t their fault but the GC and foreman should have talked through the layout and where to place the prime wood down.). We also needed them to come back to refinish a few areas that weren’t very well stained (which they did). Lastly, I wish I was aware of how much damage would be done to the living room wall behind the kitchen, which I had to patch and repaint as a result of the work on the other side of the wall (in the kitchen).
Despite the above comments, which I provide as a sincere effort to help the company improve future work, the team was great, flexible, and generally responsive to change orders when they came about during the project. I was impressed by the team’s cleanliness, efforts to mitigate dust, and timeliness throughout the project. Everyone was a pleasure to work with and professional throughout, something that we haven’t experienced with other contractors. We are currently considering using KBR again for some bathroom remodels. I’ve also recommended them to some neighbors and colleagues at work.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KBR Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys