We had our guest bathroom remodel competed by KBR. I am very pleased with the outcome and they will definitely be my first choice in any future bath remodel. The workers made sure to cover their walk path with floor coverings and removed them and all trash at the end of the day. The project manager listed to any concerns and made sure to relay to the workers. There were a couple of change orders, to be expected, and all were fairly priced. The bathroom is absolutely gorgeous.
KBR remodeled two bathrooms. They were a pleasure to work with. They finished ahead of schedule and the workmanship was top notch. Great quality and fair prices. Will definitely use them for my kitchen remodel.
I have already recommended KBR and they were actually recommended to me.
I thought KBR exceeded at making my kitchen renovation process process less intimidating---especially when it came to design and picking out materials. Their team was incredibly patient with my many questions. Most important, their work was fantastic and the final renovation exceeded my expectations.
I have and will recommend KBR for bathroom remodeling.
The Team at KBR was easy to work with and very accommodating to our wants. The master bathroom remodel designs were thorough and the renderings made it easy to see what the product would look like. There were several change orders as the remodeling went along...some due to unexpected challenges that the company had pointed out might happen, and some were due to during construction discovery. In all cases KBR was quick to respond, draft a change order and get it approved quickly. The attention to detail in the actual work was amazing and the communication from the technicians was excellent. Efforts were so good that we added a second 1/2 bath project to the overall effort. Overall Schedule was held up by a shower glass issue that was not anticipated by either KBR or us, but with all the COVID-caused delays, this had minimal impact in the end. We are very pleased with the results of both and would recommend KBR to all.
The company is excellent, very professional, stays on schedule, and works well with their customers!
We enjoyed the process of working with KBR. Our designer was excellent and presented us with a great 3D rendering of what our space would look like and she was able to quickly make changes to the design based on our decisions and show us the new design. The project manager dropped by the site almost every day and when he didn't, he was available via SMS which helped with communication. The crew was polite and friendly and overall did great work. We are very happy with our resulting kitchen.
They did an awesome, fantastic, and marvelous job.
KBR was fast, professional, and did high-quality work.
Will highly recommend KBR and look forward to using you on future jobs.
Communication - Yes! This was a big plus.
Recognized Excellence - Sim was great to work with, as was Leo and Firuz.
They did a wonderful job helping me figure out what would work best for the project. They helped me keep costs in line. They are responsive and have great customer service.
Recognized Excellence - I would like to recognize the whole team. They all did a great job.
Areas Of Satisfaction - I am very happy with the quality of materials, the customer service, and the overall quality of the workshop.
Additional Comments - I would highly recommend them to anyone who is looking for someone to do home remodeling.
They were pleasant to work with, dependable, and efficient.
Recognized Excellence - I would like to recognize Carlos and his team.
Areas Of Satisfaction - They did a good job from beginning to end.
Additional Comments - It was all positive.
KBR Kitchen & Bath (Bethesda, MD) did a superb job on all aspects of our bathroom remodeling, including the design by Sim, the project management by Firuz, and the workmanship by technicians Lou, Kevin and Alex. All involved were a pleasure to work with: professional, invariably courteous and excellent at communicating with us during all phases of the project. KBR does not use subcontractors and this is partly why they are to keep such precise control over the entire process and were able to complete the bathroom within budget and ahead of schedule with the resulting bathroom being exactly what we wanted. We would definitely use KBR again in the future and can recommend them without hesitation.
Recognized Excellence - The designer for my project, Fatih Beren was extremely knowledgeable and worked with me to achieve our goals for the kitchen and bath.
Areas Of Satisfaction - I was very impressed with the speed the designer was able to render a finished kitchen model for approval. KBR has a deep bench of design and build professionals who were able to deliver on time,
Very good at working with us on the design, good communication through the project and completed with no issues.
Types of work - Full bathroom remodel
Clean - They even cleaned the hallway outside
Safe - The door was always left shut and the materials were always in boxes in hallway outside
Communication - Communication was good from start to finish
Quality Of Workmanship - The final work was excellent
Recognized Excellence - Isaac did a great job from start to finish of the project
Areas For Improvement - None. Even when one of our choices would not arrive in time, they let us know and suggested some options.
Areas Of Satisfaction - How quickly the work was carried out.
Additional Comments - Highly recommend KBR. They completed our kitchen and have now upgraded our bathroom. Very happy with the finished results.
Recognized Excellence - A number of people provided very good service.
Areas Of Satisfaction - There were no real problems or delays -- all went well from start to finish
KBR did an excellent job renovating my kitchen. They were clean, efficient, on time, and performed quality work. The job could not have gone any faster. They even worked on Saturdays. I appreciated their honesty too; the cabinets were at first delivered damaged. And they informed me of what happened all before any demolition started. Once the project started, they worked every day and completed the job in 4 weeks. The choice of cabinets, tile, and back splash all were very good, and I love the color coordination.
Recognized Excellence - Deniz and Firuz are two of the hardest working managers I have ever known. They also did everything they could to respond to all of my concerns and requests. They are excellent at what they do, and they can solve most any problem. I really enjoyed working with them. They are lovely people.
Areas Of Satisfaction - Deniz has a great sense of design and was able to understand my likes and preferences. The bathroom is beautiful!!
KBR Kitchen & Bath met my expectations by keeping everything clean.
They delivered on what they said and in today's world that says a lot.
[NOTE: Please do not use my first name. I prefer you use my husband's first name, Steve S., which is less distinctive. Otherwise, you do not have my permission to publish.] Silviya is an outstanding designer. She is professional, efficient, responsive, and has a great sense of composition and design. We bounced many ideas off of her and the choices we made with her expert input resulted in beautiful bathrooms.
Areas For Improvement - N/A
Areas Of Satisfaction - Silviya for the reasons mentioned above, and Hussein.
Lead Source - I did my research online, read reviews, asked for quotes from six kitchen and bath remodel firms and was immediately impressed by Silviya, her quick and thorough response and the value for the money.
Additional Comments - We are so pleased with the work they did on our baths that we've asked the team to do our kitchen.
We had KBR renovate our kitchen and four bathrooms as well as do more than 70% of the flooring in our home...all while we were overseas for work. The price was right for all the work we required. We shopped around and know that for quality products/service, we were offered a reasonable rate. They did an amazing job working with us on our design requests and allowing my father do the walk through/check ins, etc. Once we moved back, we were so impressed with the overall renovation. From the workmanship to the follow up service (I had one small request and sent an email one evening...they sent technicians the following morning to address my request.), they have been wonderfully professional and accommodating. We had a fantastic experience and continue to recommend them to our friends and colleagues.
Recognized Excellence - I would recognize the designer, Sylvia. She was very patient with any questions I had. I was on a time crunch and I wish I had more time to develop a better design but with the time we did have she was very helpful. She was also very responsive.
Areas Of Satisfaction - I was satisfied with the timing of it. Once it got started it happened very quickly. I was very happy with that.
Additional Comments - I would recommend them to my friends as long as they take care of the issues with covering the vents.
Recognized Excellence - Danny, the crew chief. Really the whole team that did the work. Hyper respectful of my home. Couldn't be more pleased.
Areas Of Satisfaction - Excellence from start to finish, which is why this is my second time contracting to them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KBR Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys