We are being upfront with homeowners and making sure we wipe off surfaces and stay clean.
They do quality work.
This addition/renovation was large in scope. It included -Two-story addition: living room with gas fireplace and built-ins on first floor and master bedroom/bathroom/closets/balcony on second floor -New central air conditioning/heating -Renovation of the original second floor: new bathroom; new walls, doors, and windows; wood floors refinished; new carpet and railings for stairs; and closets added -New porch: flagstone floor with thin veneer stone surround and new cedar columns -Chimney and front of addition clad in thin veneer stone. All of the work met and often exceeded our expectations. K Squared kept within the budget and finished on time. The original house is about 160 years old, so there were some issues that came up (which we anticipated as the layers were peeled away) that added to cost and time, but all were discussed and agreed on. As in all large, complex projects, there were problems--with missed details, misunderstandings about details, or communication--which sometimes caused a lot of anxiety and frustration for us. However, all of the problems were ultimately resolved to our satisfaction. When we would point something out that wasn't quite right or didn't turn out as we expected, it was fixed with "We want you to be happy with this." Apparently, not all contractors have this attitude, and we really appreciated it. The project manager Chris Foster was very professional, on time, and reliable and worked very hard. He was easy to work with and discuss project details with. He did great work and is an all-around great guy! That professionalism is reflected in all the K Squared team members. We were at home the whole time they were working on the house (5+ months), and we were happy to have them here. The subcontractors all did outstanding work--cannot emphasize this enough. The flooring subcontractor was not working out, but K Squared was on top of it and resolved it quickly by hiring another flooring firm. Overall, the project went smoothly and the house is really beautiful and functional with highest quality details. The inspector who did the final inspection was very impressed with the quality of the work done. We truly love our new old house!
K Squared Builders, Inc. are honest and reliable. They complete high quality work with a good price.
Overall we were very happy with the professionalism of the team at K Squared. They were very thorough in the preparation phase of the project, beginning with the project estimate, and presented a very clear breakdown of the job and payment plan. During demo, the team did a very good job cleaning up the site each day so that we could live with some sense of normalcy, especially on weekends. The subcontractors who worked on the project were mostly excellent in their work and clean up. We did have some concerns about the flooring subcontractor and those issues were addressed promptly. They were the only part of the project that we had some challenges with, but again, it was resolved. We have had several neighbors visit our home since the renovations and a few others ask about our experience. While we did not disclose cost for the project, we gathered from speaking with some neighbors that they are not willing to spend a similar amount for such a project. There is a lot of competition out there among reno companies, and many of our neighbors are looking for the "best deal" which sometimes translates into "joe handyman" quality. Lots of HGTV ideas with best intentions but poor execution. We wanted a project manager and renovation specialist that we would have confidence in, whose finished product would stand the test of time, and that would most importantly pass all inspections and be up to code. We received all of that and the investment in our home was worth it.
Additional Comments - Our original project, remodeling the master bath, ran into a significant delay in the advent of Covid19. For a period of time, we couldn't have anyone in the house other than immediate family members. Once given permission to allow essential workers in the door, K Squared follow all health and safety requests. Thank you.
Areas Of Satisfaction - They were super attentive to neatness and minimizing any "intrusion" into our space. The project included a new window on the 2nd floor and they set up scaffolding and used that for daily access and egress so as not to 'track thru' our home. BRAVO! Courteous and willing, they even took care of an "O, while you are here could you. . . " extra item for us. VERY PLEASED with their work; not just 'satisfied'!!
Areas Of Satisfaction - They have always exceeded expectations!
Additional Comments - It’s always a pleasure to work with all the K Squared professionals!
Additional Comments - The outcomes was excellent
Areas Of Satisfaction - They were able to give me a "do it now" pricing, the job was completed in less time than thought, the quality of workmanship was great, the communication with my Board Member during my absence was impressive, the change orders were dealt with professionally and the pricing was fair. All in all we were extremely satisfied, and will be reaching out for future jobs.
Additional Comments - Very pleased with my bathrooms remodeling.
Construction Quality - The attention to detail was amazing.
Additional Comments - Lance and Paul were respectful, hard workers and a pleasure to work with.
I would always and have already recommend K Square Builders to a person on social media.
I would strongly recommend based on quality of finished product and the flexibility towards field changes made by us, many of which required a little more work but didn't result in a change order. K Squared exudes craftsmanship!
Project Manager Expertise - Chris was a very competent project manager and we could tell had broad experience.
Additional Comments - Amazing work!
They came through on what they promise and work was exceptional.
Areas Of Satisfaction - They exceeded in doing what I wanted to be done. It is rare that you find someone that will do what they say they would do.
Five stars and more to K Squared Builders. They completed our home improvement projects on-time, on-budget and with skill and excellence. We are simply thrilled with our new kitchen and bathroom. Dale, Lance and their team are professional, courteous, skilled and stay on task and budget. I recommend with complete enthusiasm!
Areas Of Satisfaction - K Squared Builders went the extra mile. They responded to all of my requests/concerns, big or small, quickly and professionally. They had an ambitious schedule for project completion which they met. They kept a very clean work site, kept us continually updated on the project's progress, and were totally professional.
Areas Of Satisfaction - The quality and craftsmanship of the work exceeded my expectations. They are professional and easy to work with. I am pleased with their work.
Additional Comments - We had a great team and we love our kitchen. We really appreciate Chris our project manager. He kept me in the loop and came back to make sure everything was 100% right.
Dale and his team completed a major renovation on our house. Dale designed and executed the plan for our kitchen, laundry, master bath, garage and screen porch remodel/addition. It was a big job! We had a hard target date that they were able to meet. The entire project came out even better than we expected. Chris Foster our project manager was excellent to work with, patient, and always knowledgeable. He ensured that what we wanted was what we got, and the workmanship was top notch. While it's nice to have it done, we will miss seeing Chris, Steve, Landon, and Jake on a regular basis. I know our dogs will miss them too! Great job guys, Thank You!!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of K Squared Builders, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys