Quality planning, expert workmanship, personal accountability, pride in doing the job over and above “code”. How many people can say they enjoyed going through a construction project? I did.
We were extremely pleased with Jackson constructions ability to quickly identify the source of an apparent long-time seeping water leak from an upstairs bathroom in our house to the kitchen underneath that damaged some wood trim. They made the necessary repairs to the plumbing and replaced and painted the damaged wood in a very timely manner. When they finished, it looked as if it never happened and we thought the cost was very fair. We would definitely use Jackson Construction again and recommend them to a friend for any home repair.
They were very professional and they did excellent work.
I am retired and in my professional life I worked with builders. Mr. Jackson and his staff are very high rated. I am glad there is still someone like him available, he is very good. This goes fo the lady that answered the phone and the foreman that came out. Things came up during construction but they took care of it right away.
The work crew was absolutely professional, a joy to have in my home. I would highly recommend them to anyone who needs painting done.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with the crew that did the painting. They did an excellent job.
Lead Source - We go to church with Ed Jackson.
Additional Comments - We were very pleased and we will be using them again.
Jackson Construction is fantastic and I highly recommend them.
Everyone was professional and courteous. Any issues that came up was dealt with satisfaction and quickly. They made sure that we were satisfied.
Jackson Construction is a reliable and dependable company. They do quality work at reasonable rates.
Areas Of Satisfaction - The workmen were excellent. They were very pleasant.
Lead Source - I heard about them from my son-in-law. They are friends.
Areas Of Satisfaction - Timely, and kept area clean while working on project.
They were kind and polite.
Jackson Construction did excellent work in a timely professional manner. I will use their services again if needed.
Additional Comments - Thanks, we love our new bathroom. Look forward working with you all again in the future.
Truly professional and excellent customer service from the initial stages of the project to completion. The owner and engineer were on-site daily to ensure the project was progressing as scheduled; and were available to discuss and address unexpected issues, as well as work within our budget for the additional repairs.
Areas For Improvement - None noted!
Areas Of Satisfaction - Professionalism, knowledge, experience and customer service. Jackson Construction ensured that we were thoroughly informed throughout the entire renovation process. They were prompt in responding to our inquiries; consulting with the engineer and owner for instruction and information as needed.
Lead Source - Whenever there is a need for remodel, renovation and/or new construction, Jackson Construction is a name that is widely known for their professional and superior workmanship.
Additional Comments - A "sincere thanks" to the staff and crew of Jackson Construction for a job well done!
Without a doubt you will get the best quality construction in this area! Great ideas with all work geared towards customers needs and concerns plus some Great "pops" Laura,Sheldon,Ed in office-fantastic team! Tim in field (fireman) facilitator-work as a team,act like family with high expectations---TOP QUALITY,TOP PRODUCTS--Finished project is a remarkable work of ART From the SOUL!!!!
Areas Of Satisfaction - Design,workability of design,craftsmanship,creativity,courtesy and friendliness of all involved
Lead Source - Past experience as well as keeping up with Ed's work for many years
Additional Comments - Don't want to be disappointed- call Jackson Construction!
They did a good job as long as they don't change the personnel.
Good quality workmanship. Definitely would recommend Jackson Construction.
Lead Source - In-laws - Bernard and Ceci Johnson recommended them.
nothing to say
We are thrilled with our new kitchen! Ed's staff is the best!
Excellent company to work with! Professional, timely, and offers explanations with suggestions for better improvements. I would recommend Jackson Construction to anyone wanting quality service and workmanship.
The job was done in a professional manner. We were very well pleased and happy with the final results.
Areas For Improvement - Early on there were some issues with communicating. Expectations were set for an early finish but follow up was lacking when those expectations could not be met. However, once I raised this as an issue, it was quickly and thoroughly resolved.
Areas Of Satisfaction - The whole team was great to work with.
Additional Comments - Thanks for a job well done.
I had a lot of small things that needed to be done around the house. I did not know if Ed would be interested. He showed a lot of interest and combined all of the things into one project. Consequently, I did not have to try to manage a myriad of small projects. All of the work was done professionally and in a timely manner.
I selected Jackson Construction for my over-garage space to be finished out into a bonus room. Though they were on the expensive end of the bids I received, their communication and organization was very impressive and was ultimately what led me to choose them for my project. I am a VERY detail-oriented person, so Sheldon had his hands full putting together CAD drawings to assure me that some areas of unusual ceiling transitions would be esthetically pleasing. He did a great job with the pre-construction CAD design, and then Chris (on-site construction manager) delivered on those designs. He is also very detail-oriented, and in most cases, had identified small cosmetic problems and scheduled their correction by the subcontractors before I had noticed the flaws. The project stayed within the expected budget, with only one work order change to correct an area of roof flashing improperly done by the original home builder. The added cost for this repair was less than expected. The entire Jackson crew, including the owner, estimator, construction manager, and designer, provide you their cell phone numbers and are very responsive to questions/concerns along the way. They were very clean and tidy -- covered all the flooring, stairs, and railings from the front door to the bonus room with mats/plastic. I had expected to get a fair number of wall dings from materials being taken up the stairs, but these were very few and minor. They were neat and tidy. At the end of each work week, they vacuumed all the mats and protective coverings. For a somewhat OCD guy to get through this sort of project without any complaints is a huge success. I would use Jackson again in a heartbeat.
Jackson construction has done a great job on my project. They were very patient with me while I struggled with design and materials. I had the feeling they just wanted me to be happy in the end. Although we were battling lots of rain, I feel like they got right back to it as soon as they could. A few words about their crew: These guys (& 1 gal) worked hard from the moment they arrived on site until they finished for the day. I also appreciated how quiet they worked. I have had crews in the past that blared music & talked loudly over all the machinery. This makes for an unpleasantly long day. Even though the project is wrapping up now, I do not feel it premature to say how satisfied I am & look forward to working with them again. This old house needs lots of TLC
Areas For Improvement - I wish I had known from the beginning that there was a designer on staff to help. Once I found out & was contacted by her, I was thrilled!
Areas Of Satisfaction - I must say that I feel like the quality and professionalism among the staff and subs stands out. I can tell they take pride in their work and that's priceless.
Additional Comments - My new deck is beautiful & I couldn't be happier.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jackson Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys