The whole team - Trevor, Matt, Tiffany, Cody, Dejah, Scarlett, Joseph, Melissa - were awesome! It felt like they were all in with me all along the way, and that meant a lot. Specifically, Matt blew my mind with his professionalism even when I was frustrated, his patience and thoughtfulness, and his genuine (or appeared genuine) care for the way the final project looked and worked. He seemed to take pride in the project that was clear in every interaction. Trevor likewise was a star. He was totally engaged at every turn, full of good ideas and constant reality checks. I truly appreciated Matt and Trevor for their candor and responsiveness throughout.
IBC is definitely not the cheapest way to do a remodel, but the team makes it worth it and, if I'm going to pay, I love that some of that also goes right back into my community. IBC's support of the Shoreline community plus their high quality work and commitment to excellence makes it really easy to refer them to friends and family.
See above survey snswers. Very responsive snd personsble.
High quality craftsmanship.
Dejah is an excellent carpenter and served as initial point-person for all my questions.
Throughout the project, Joshua always went above and beyond to make sure we were in the loop with changes, took time to answer our many questions and engaged us along the way. If we were needed on site, he did his best to communicate with the subcontractors to match our schedules. Excellent choice of subcontractors, everyone of them were top notch, so professional and personable. We love the Builder Trend App, which had the calendar-- we used it a lot to keep track of what was going to happen next.
Everyone is fabulous and so great to work with, even with the folks we do not see that often, like Scarlet. But we got an email from her saying that she received our check, which was so thoughtful. Joshua definitely is the rock star however, we've so appreciated Tiffany's friendly emails to schedule site visits, Cody's expertise and Trevor's (patient) guidance through it all. The team is so professional and focused on getting the project done right and ultimately, making sure we were happy with the final product.
We feel so fortunate to have your team build us another amazing kitchen/space -- we love spending our time in there cooking, entertaining and creating so many memories.
They met my expectations in all areas.
I would like to recognize Matt for his exceptional service.
They always have very courteous and talented employees.
Everyone we worked with was exceptional. They provided a depth of knowledge and expertise in every area of our remodel and were able to solve any of the issues that arose quickly and well.
Our project manager Matt. He was great!
The final result is great, exactly as planned/described.
We had a good subcontractor.
Friendly team members
Did not clear additional cost prior to work done. Argued and told we were "Unfair". Additional charges were extremely out of line and marked up. Felt gouged when requesting extra fan for ventilation after their designer felt is wasn't originally necessary. Was not told of the IBC sign in the front of the house or the camera in the back. High end of budgets.
I will recommend IBC but also remind anyone interested in a remodel to shop around for estimates, especially since IBC prices apparently run high (at least that's what I've read in online reviews). When I first started looking to remodel, I tried to get several estimates, but two contractors turned me down cold on the phone and three contractors were no-shows after we scheduled home visits. I wound up with Iron Brothers because they scheduled an appointment at their office and didn't cancel it. I had to wait at least three months for that initial appointment--but at least I wasn't stood up!
Cody has superpowers. He's got off-the-charts expertise and flexibility, and his work ethic is inspiring.In truth, everyone I met was sharp and expert and easy to be around. Even the sub-contractor guy who took forever to lay a bamboo floor about as big as my thumb was still pretty gracious!
I was most satisfied with the quality of work that was done. We are very happy with it.
I had a small project that Iron Brothers agreed to complete. They responded quickly to any questions and made appointments at times that were convenient to me. When one of the sliding shelves was sticking, they returned quickly and worked on it until it worked wonderfully. I love my new sliding shelves.
Customer service Willingness to work with my schedule and a great finished product!
Communication, reliability, professionalism and quality of work.
At the end of the planning stage, my life took a sudden and unexpected turn when my health changed drastically. I had to cancel my remodeling plans because I could no longer live alone. Even though I did not go through the entire process I learned a great deal about the Irons Brothers and their organization. They are experts at their job and helped me plan for a remodel that would meet my needs even when I didn't realize that I needed something I had not considered before. I would happily recommend them to anyone who wants a job done by experts who care about quality and customer satisfaction.
Excellent experience. We are particularly pleased with the ability to remain on schedule. No disappearing contractors! The results are beautiful.
The quality of the materials is top notch. We feel like their work is the best part of our home.
This was our third job with Irons Brothers. We have been pleased with each job that they have completed. This job too was very well done and we love our new front entry and large new deck. However, something seemed a bit off on this job as there was minimal communication and the job took much longer than expected.
We are please with both the deck and front entry. We really like the railing and lighting along the walkway in the front.
execellent service & workmanship
I was most satisfied with the idea generating phase. They were really good at listening to our needs and suggesting things that met our needs.
I would definitely recommend Irons Brothers Construction to anyone in our area who is considering a bathroom remodel project. It's a very personable company to work with.
Yes, it saved us time in trips to many different vendors and took the guess work out of some of the necessary decisions.
Our project manager (Cody Ross) was very pleasant and attentive to any questions and concerns we had throughout the duration of the project. He seemed very knowledgeable in all aspects of the project and worked to perfection.
They were a wonderful company to work with. They are not cheap. They did fantastic, quality work. Great, courteous, knowledgeable staff. Great customer service and we are thrilled with the final product.
Yes it was well equipped and helped us visualize the final product.
I was most satisfied with their craftsmanship and professionalism.
Irons Brothers is fantastic! They are very personable, knowledgeable and honest. They do what they say they are going to do. I give them 10s!
It is a pleasure to feel confident that your project is going to be done professionally, to code, with quality and efficiently. The entire staff was available if I had questions and if anything was a problem it was resolved quickly. The project manager kept me informed day to day which made for smooth sailing.
I felt confident that the quality of everything done was up to pare.
Cody was an excellent point person for the project. He always made me feel that I could discuss how things are being done and choices I needed to make. He and others were sympathetic to my frustration at not being able to move items from the basement before the project started. If anything was in the way, it was moved to the garage. Work progressed in a timely manner and Cody's skills are remarkable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Irons Brothers Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys