Quite happy with the way our remodel worked out. Iron Brothers is not the cheapest option in town but they did good work and stand by it. They were also able to adapt well to some unexpected complications

Problem Resolution

Problem Resolution - There were numerous concerns I had and some unexpected complications in the project. They were all handled well and in a timely fashion.

Areas Of Satisfaction

Areas Of Satisfaction - They kept the time table pretty much on the money and they were able to deal with unexpected complications quickly and well. They also responded well to any concerns or questions that I had which helped build the level of trust I have with them.

Recognized Excellence

Recognized Excellence - The one that went above and beyond what I expected of them relative to their role in the project was Joseph Irons. Seriously, what other owner shows up on the jobs site and starts getting his hand dirty and lending his ideas and knowledge to fixing problems right then and there. I’ve never seen this level of involvement from an owner before.

Recognized Excellence

Recognized Excellence - Marie Wilson was understanding and responded immediately if we needed help. Melissa Irons was so patient with clear explanations when needed.

Showroom And Selection Center Helpfullne

Showroom And Selection Center Helpfullne - The showroom helped me view and compare different options and finishes

Areas Of Satisfaction

Areas Of Satisfaction - They excelled at helping me understand the impact of decisions I was making, as well as pointing our areas where we might be spending money for little impact, proposing more reasonable alternatives. In addition, communication with Maria, our on-site point of contact, was great. She made it a priority to ensure I was happy with the results, and welcomed any and all feedback to accomplish this.

Build quality is excellent - our new bedroom and bathroom are comfortable and look great!

Areas Of Satisfaction

Areas Of Satisfaction - Build quality is excellent

Areas Of Satisfaction

Areas Of Satisfaction - I have been using Irons Brothers Construction for years and they are my go-to construction company. I trust them and they do good work.

Areas Of Satisfaction

Areas Of Satisfaction - Came in under budget. Was very honest about the work and didn't try to pad the bill. Other companies have done that to us.

Recognized Excellence

Recognized Excellence - Maria is fantastic. She was so responsive to us and took great care that the work was done exactly as we expected. Melissa was also great. She explained the billing and answered our questions very well.

Worked with Irons Brothers on a project involving my garage door; they were so great that I wanted to see if they'd be interested in part or all of my kitchen remodel. I met with one representative, it was starting to go ok, I mentioned I had priced it with different cabinet makers and said Lowe's and IKEA, and he said on-average their prices were between the two, so I went forward with an in-home meeting. The meeting started out ok, but as soon as I mentioned that I didn't like his cabinet budget and that his pricing was NOT in-between the two I had listed... he changed his tone. He couldn't define why his preferred cabinet provider was better than my higher-end choice (and it was Lowe's) but estimated DOUBLE of what I had specified. I said I needed to see the full estimate and then I'd make a decision. Then I waited. Emailed several times for an update, and when I did get one, it was to tell me that he had quit IBC and moved. So then I asked Irons Brothers to try again with an estimate, and was told I'd need a design meeting....which was odd, because I had provided all of the design necessary for the cabinet arrangement so I didn't want to pay for a design meeting where I'd say "do the exact same thing". I asked for a reason why I needed a design meeting and no answer was ever given, just the insistence that I needed a design meeting. And we kept going back and forth with this...until finally they said "well, without this meeting we can't go forward.". At the end of the convo the rep confirmed that 1) unless I paid for a design meeting then that was the only way they would even provide me with an estimate, which was ADVERTISED as free 2) that if I didn't use their cabinets, they would not even consider doing the rest of the kitchen remodel (which would cost MORE than the cabinets independently) 3) that my whole kitchen project was "not on the scale" they would even consider to attempt. Mind you... the previous project was just reframing the garage door. Not installation or ordering... Just reframing the door.

The quality of work was excellent. However, Irons Brothers exceeded our project budget with little to no explanation or warning.

Thank you for assisting us in a tricky fireplace correction requiring coordination with our company, current owners, and previous owners! The project went off without a hitch!

Areas Of Satisfaction

Areas Of Satisfaction - This work needed to be done quickly to avoid holding up other work we were having done for health reasons, and Irons Bros was able to fit it into their schedule quickly and efficiently. Also a family member has multiple chemical sensitivities and Irons Bros was willing to be flexible and work within our needs for specific materials to use, which was greatly appreciated!

Areas Of Satisfaction

Areas Of Satisfaction - Communication, Professionalism, Clean and Safe.

They did a great job and were great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the instillation and coming up with solutions to any issues along the way.

Irons Brothers did a great job on our garage conversion. Very communicative and professional. Would recommend!

Professional & Organized

Professional & Organized - So organized! We still refer to the project binder we were given all the time!

Schedule

Schedule - Construction schedule was clear, delivered on time, and very communicative

Clean & Safe

Clean & Safe - We had a problem with dust on the first day of concrete cutting and sent an email to the team. They immediately (like within the hour) sent out people to clean out the ducts and a housekeeper to clean up superficially. It happened so fast and efficiently. We were so impressed and appreciative.

Value

Value - We knew this was an expensive project and we feel like we got our money’s worth. Most of this was in the behind the scenes work that the team did & us never feeling like we had to project manage.

Design Team Knowledge & Helpfullness

Design Team Knowledge & Helpfullness - The design team did figure out what we wanted very quickly. They guided us through the whole process & we feel like we connect with every piece of the kitchen as a result.

Schedule

Schedule - We started the project a few months later than we were hoping for, but Once we started everything went as scheduled. Impressive in a pandemic.

Problem Resolution

Problem Resolution - Definitely. We totally appreciated the way that they handled everything that came up throughout the course of the project.

Punchlist

Punchlist - Everything was on schedule.

Area For Improvement

Area For Improvement - Perhaps more consistency or communication about staffing changes. We were a little concerned about losing 2 site managers (Matt and Dejah) through the course of our project. While the project timelines and quality did not seem to be impacted, we did grow a little weary of what those employees might be going through/how they were being treated by Irons Brothers, etc. that might have made for so much turnover.

Additional Comments

Additional Comments - Our kitchen is beautiful. We appreciate the effort to bring the project to life.

Professionalism - Initial Contact

Professionalism - Initial Contact - We had a very good first impression with lots of personalized attention for our project. We felt that the team listened to us to really understand our vision.

Schedule

Schedule - The schedule was hard due of the global pandemic. While we were a little behind schedule, Irons did a great job adapting in very difficult circumstances.

Clean & Safe

Clean & Safe - They did a great job, esp during Covid. Our project literally became a case study for safe building practices during the pandemic.

Expertise

Expertise - Many experts on staff and they used that expertise to solve complex engineering/build issues to our satisfaction.

Employee Professionalism

Employee Professionalism - Always above reproach. All full time staff treated us with kindness, empathy and professionalism throughout our project.

Problem Resolution

Problem Resolution - We did have some issues - every project does. When we encountered issues they worked with us to ensure they were handled fairly and to our satisfaction.

Trust

Trust - This is a company that works hard to build and maintain trust. They always followed through on commitments in a timely matter and checked in to make sure we were satisfied and comfortable throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - The level of personalized attention was very high. We felt cared for and valued throughout the process.

Additional Comments

Additional Comments - Irons is a locally owned, family business that cares a great deal about their clients and their satisfaction. We appreciate the attention they gave to our project and the care we received before, during and after it was completed.

I think that they've always done an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - I have used them multiple times, and they did the job as expected.

Area For Improvement

Area For Improvement - No, they did a great job.

Overall, we enjoyed working with Irons Brothers and love our new kitchen. While the project ran long, we are very grateful it finished before the stay at home order doubled our household occupancy. Having such a large, functional and well laid out kitchen has been very beneficial.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional and good at addressing concerns during the construction process.

Additional Comments

Additional Comments - I always appreciate the professional manner in which a job is completed from start to finish. You can count on any job that Iron's Brothers says they will do to be completed in the timeline indicated and completed to high standards. We have never been unhappy with their work.

Recognized Excellence

Recognized Excellence - The whole team - Trevor, Matt, Tiffany, Cody, Dejah, Scarlett, Joseph, Melissa - were awesome! It felt like they were all in with me all along the way, and that meant a lot. Specifically, Matt blew my mind with his professionalism even when I was frustrated, his patience and thoughtfulness, and his genuine (or appeared genuine) care for the way the final project looked and worked. He seemed to take pride in the project that was clear in every interaction. Trevor likewise was a star. He was totally engaged at every turn, full of good ideas and constant reality checks. I truly appreciated Matt and Trevor for their candor and responsiveness throughout.

Additional Comments

Additional Comments - IBC is definitely not the cheapest way to do a remodel, but the team makes it worth it and, if I'm going to pay, I love that some of that also goes right back into my community. IBC's support of the Shoreline community plus their high quality work and commitment to excellence makes it really easy to refer them to friends and family.

Areas Of Satisfaction

Areas Of Satisfaction - See above survey snswers. Very responsive snd personsble.

Areas Of Satisfaction

Areas Of Satisfaction - High quality craftsmanship.

Recognized Excellence

Recognized Excellence - Dejah is an excellent carpenter and served as initial point-person for all my questions.

Areas Of Satisfaction

Areas Of Satisfaction - Throughout the project, Joshua always went above and beyond to make sure we were in the loop with changes, took time to answer our many questions and engaged us along the way. If we were needed on site, he did his best to communicate with the subcontractors to match our schedules. Excellent choice of subcontractors, everyone of them were top notch, so professional and personable. We love the Builder Trend App, which had the calendar-- we used it a lot to keep track of what was going to happen next.

Recognized Excellence

Recognized Excellence - Everyone is fabulous and so great to work with, even with the folks we do not see that often, like Scarlet. But we got an email from her saying that she received our check, which was so thoughtful. Joshua definitely is the rock star however, we've so appreciated Tiffany's friendly emails to schedule site visits, Cody's expertise and Trevor's (patient) guidance through it all. The team is so professional and focused on getting the project done right and ultimately, making sure we were happy with the final product.

Additional Comments

Additional Comments - We feel so fortunate to have your team build us another amazing kitchen/space -- we love spending our time in there cooking, entertaining and creating so many memories.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt for his exceptional service.

Additional Comments

Additional Comments - They always have very courteous and talented employees.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone we worked with was exceptional. They provided a depth of knowledge and expertise in every area of our remodel and were able to solve any of the issues that arose quickly and well.

Recognized Excellence

Recognized Excellence - Our project manager Matt. He was great!

Areas Of Satisfaction

Areas Of Satisfaction - The final result is great, exactly as planned/described.