The quality of work was excellent. However, Irons Brothers exceeded our project budget with little to no explanation or warning.
Thank you for assisting us in a tricky fireplace correction requiring coordination with our company, current owners, and previous owners! The project went off without a hitch!
Areas Of Satisfaction - This work needed to be done quickly to avoid holding up other work we were having done for health reasons, and Irons Bros was able to fit it into their schedule quickly and efficiently. Also a family member has multiple chemical sensitivities and Irons Bros was willing to be flexible and work within our needs for specific materials to use, which was greatly appreciated!
Areas Of Satisfaction - Communication, Professionalism, Clean and Safe.
They did a great job and were great to work with.
Areas Of Satisfaction - They met my expectations in the instillation and coming up with solutions to any issues along the way.
Irons Brothers did a great job on our garage conversion. Very communicative and professional. Would recommend!
Professional & Organized - So organized! We still refer to the project binder we were given all the time!
Schedule - Construction schedule was clear, delivered on time, and very communicative
Clean & Safe - We had a problem with dust on the first day of concrete cutting and sent an email to the team. They immediately (like within the hour) sent out people to clean out the ducts and a housekeeper to clean up superficially. It happened so fast and efficiently. We were so impressed and appreciative.
Value - We knew this was an expensive project and we feel like we got our money’s worth. Most of this was in the behind the scenes work that the team did & us never feeling like we had to project manage.
Design Team Knowledge & Helpfullness - The design team did figure out what we wanted very quickly. They guided us through the whole process & we feel like we connect with every piece of the kitchen as a result.
Schedule - We started the project a few months later than we were hoping for, but Once we started everything went as scheduled. Impressive in a pandemic.
Problem Resolution - Definitely. We totally appreciated the way that they handled everything that came up throughout the course of the project.
Punchlist - Everything was on schedule.
Area For Improvement - Perhaps more consistency or communication about staffing changes. We were a little concerned about losing 2 site managers (Matt and Dejah) through the course of our project. While the project timelines and quality did not seem to be impacted, we did grow a little weary of what those employees might be going through/how they were being treated by Irons Brothers, etc. that might have made for so much turnover.
Additional Comments - Our kitchen is beautiful. We appreciate the effort to bring the project to life.
Professionalism - Initial Contact - We had a very good first impression with lots of personalized attention for our project. We felt that the team listened to us to really understand our vision.
Schedule - The schedule was hard due of the global pandemic. While we were a little behind schedule, Irons did a great job adapting in very difficult circumstances.
Clean & Safe - They did a great job, esp during Covid. Our project literally became a case study for safe building practices during the pandemic.
Expertise - Many experts on staff and they used that expertise to solve complex engineering/build issues to our satisfaction.
Employee Professionalism - Always above reproach. All full time staff treated us with kindness, empathy and professionalism throughout our project.
Problem Resolution - We did have some issues - every project does. When we encountered issues they worked with us to ensure they were handled fairly and to our satisfaction.
Trust - This is a company that works hard to build and maintain trust. They always followed through on commitments in a timely matter and checked in to make sure we were satisfied and comfortable throughout the process.
Areas Of Satisfaction - The level of personalized attention was very high. We felt cared for and valued throughout the process.
Additional Comments - Irons is a locally owned, family business that cares a great deal about their clients and their satisfaction. We appreciate the attention they gave to our project and the care we received before, during and after it was completed.
I think that they've always done an excellent job.
Areas Of Satisfaction - I have used them multiple times, and they did the job as expected.
Area For Improvement - No, they did a great job.
Overall, we enjoyed working with Irons Brothers and love our new kitchen. While the project ran long, we are very grateful it finished before the stay at home order doubled our household occupancy. Having such a large, functional and well laid out kitchen has been very beneficial.
Areas Of Satisfaction - Very professional and good at addressing concerns during the construction process.
Additional Comments - I always appreciate the professional manner in which a job is completed from start to finish. You can count on any job that Iron's Brothers says they will do to be completed in the timeline indicated and completed to high standards. We have never been unhappy with their work.
Recognized Excellence - The whole team - Trevor, Matt, Tiffany, Cody, Dejah, Scarlett, Joseph, Melissa - were awesome! It felt like they were all in with me all along the way, and that meant a lot. Specifically, Matt blew my mind with his professionalism even when I was frustrated, his patience and thoughtfulness, and his genuine (or appeared genuine) care for the way the final project looked and worked. He seemed to take pride in the project that was clear in every interaction. Trevor likewise was a star. He was totally engaged at every turn, full of good ideas and constant reality checks. I truly appreciated Matt and Trevor for their candor and responsiveness throughout.
Additional Comments - IBC is definitely not the cheapest way to do a remodel, but the team makes it worth it and, if I'm going to pay, I love that some of that also goes right back into my community. IBC's support of the Shoreline community plus their high quality work and commitment to excellence makes it really easy to refer them to friends and family.
Areas Of Satisfaction - See above survey snswers. Very responsive snd personsble.
Areas Of Satisfaction - High quality craftsmanship.
Recognized Excellence - Dejah is an excellent carpenter and served as initial point-person for all my questions.
Areas Of Satisfaction - Throughout the project, Joshua always went above and beyond to make sure we were in the loop with changes, took time to answer our many questions and engaged us along the way. If we were needed on site, he did his best to communicate with the subcontractors to match our schedules. Excellent choice of subcontractors, everyone of them were top notch, so professional and personable. We love the Builder Trend App, which had the calendar-- we used it a lot to keep track of what was going to happen next.
Recognized Excellence - Everyone is fabulous and so great to work with, even with the folks we do not see that often, like Scarlet. But we got an email from her saying that she received our check, which was so thoughtful. Joshua definitely is the rock star however, we've so appreciated Tiffany's friendly emails to schedule site visits, Cody's expertise and Trevor's (patient) guidance through it all. The team is so professional and focused on getting the project done right and ultimately, making sure we were happy with the final product.
Additional Comments - We feel so fortunate to have your team build us another amazing kitchen/space -- we love spending our time in there cooking, entertaining and creating so many memories.
Areas Of Satisfaction - They met my expectations in all areas.
Recognized Excellence - I would like to recognize Matt for his exceptional service.
Additional Comments - They always have very courteous and talented employees.
Areas Of Satisfaction - Everyone we worked with was exceptional. They provided a depth of knowledge and expertise in every area of our remodel and were able to solve any of the issues that arose quickly and well.
Recognized Excellence - Our project manager Matt. He was great!
Areas Of Satisfaction - Friendly team members
Recognized Excellence - Dejah
Did not clear additional cost prior to work done. Argued and told we were "Unfair". Additional charges were extremely out of line and marked up. Felt gouged when requesting extra fan for ventilation after their designer felt is wasn't originally necessary. Was not told of the IBC sign in the front of the house or the camera in the back. High end of budgets.
I will recommend IBC but also remind anyone interested in a remodel to shop around for estimates, especially since IBC prices apparently run high (at least that's what I've read in online reviews). When I first started looking to remodel, I tried to get several estimates, but two contractors turned me down cold on the phone and three contractors were no-shows after we scheduled home visits. I wound up with Iron Brothers because they scheduled an appointment at their office and didn't cancel it. I had to wait at least three months for that initial appointment--but at least I wasn't stood up!
Recognized Excellence - Cody has superpowers. He's got off-the-charts expertise and flexibility, and his work ethic is inspiring.In truth, everyone I met was sharp and expert and easy to be around. Even the sub-contractor guy who took forever to lay a bamboo floor about as big as my thumb was still pretty gracious!
Areas Of Satisfaction - I was most satisfied with the quality of work that was done. We are very happy with it.
I had a small project that Iron Brothers agreed to complete. They responded quickly to any questions and made appointments at times that were convenient to me. When one of the sliding shelves was sticking, they returned quickly and worked on it until it worked wonderfully. I love my new sliding shelves.
Areas Of Satisfaction - Customer service Willingness to work with my schedule and a great finished product!
Areas Of Satisfaction - Communication, reliability, professionalism and quality of work.
At the end of the planning stage, my life took a sudden and unexpected turn when my health changed drastically. I had to cancel my remodeling plans because I could no longer live alone. Even though I did not go through the entire process I learned a great deal about the Irons Brothers and their organization. They are experts at their job and helped me plan for a remodel that would meet my needs even when I didn't realize that I needed something I had not considered before. I would happily recommend them to anyone who wants a job done by experts who care about quality and customer satisfaction.
Excellent experience. We are particularly pleased with the ability to remain on schedule. No disappearing contractors! The results are beautiful.
This was our third job with Irons Brothers. We have been pleased with each job that they have completed. This job too was very well done and we love our new front entry and large new deck. However, something seemed a bit off on this job as there was minimal communication and the job took much longer than expected.
Areas Of Satisfaction - We are please with both the deck and front entry. We really like the railing and lighting along the walkway in the front.
Areas Of Satisfaction - execellent service & workmanship
I would definitely recommend Irons Brothers Construction to anyone in our area who is considering a bathroom remodel project. It's a very personable company to work with.
Showroom And Selection Center Helpfullne - Yes, it saved us time in trips to many different vendors and took the guess work out of some of the necessary decisions.
Recognized Excellence - Our project manager (Cody Ross) was very pleasant and attentive to any questions and concerns we had throughout the duration of the project. He seemed very knowledgeable in all aspects of the project and worked to perfection.
They were a wonderful company to work with. They are not cheap. They did fantastic, quality work. Great, courteous, knowledgeable staff. Great customer service and we are thrilled with the final product.
Showroom And Selection Center Helpfullne - Yes it was well equipped and helped us visualize the final product.
Irons Brothers is fantastic! They are very personable, knowledgeable and honest. They do what they say they are going to do. I give them 10s!
It is a pleasure to feel confident that your project is going to be done professionally, to code, with quality and efficiently. The entire staff was available if I had questions and if anything was a problem it was resolved quickly. The project manager kept me informed day to day which made for smooth sailing.
Areas Of Satisfaction - I felt confident that the quality of everything done was up to pare.
Recognized Excellence - Cody was an excellent point person for the project. He always made me feel that I could discuss how things are being done and choices I needed to make. He and others were sympathetic to my frustration at not being able to move items from the basement before the project started. If anything was in the way, it was moved to the garage. Work progressed in a timely manner and Cody's skills are remarkable.
On time, professional, great communication, great craftsmanship; what more does one need from a contractor?
Areas Of Satisfaction - The communication and timeliness of the project. The monthly schedule helped me keep up with what was happening in my home.
Recognized Excellence - All of them! All were friendly and professional, and worked well together.
This remodel was a big undertaking for us. We went to a remodel event held annually at a convention site. There, were talked with every contractor who did remodeling in our area. We took what we learned there and made a fairly large list of potential contractors. We then checked online to see which ones were in compliance with legal requirements, were generally liked by consumers, and had helpful websites. We ended up meeting with five companies. We concluded that IBC was far and away the best choice for our project. We are so pleased with our remodel! Moreover, the remodel process was wonderful due to the overall excellence of IBC and subcontractor employees. Remodeling is expensive (whether you do everything you've always wanted to do or just the bare minimum). IBC worked so hard to make sure that we could get the best result for the money we had to spend. We cannot recommend them highly enough!
Employee Professionalism - Gosh! We were constantly amazed that everyone stayed so calm and friendly. Every IBC employee was totally devoted to making sure that our remodel goals were met. Not only that, but they answered every question and constantly checked in with us to make sure we thought the remodel was going well.
Subcontractor Professionalism - I couldn't believe how friendly and helpful the subcontractors were! We did have one very small problem with one sub's employee. IBC and that company worked immediately to resolve the small issue.
Recognized Excellence - Every time I try to single out someone, I end up singling out everyone! The person we dealt with most often was Cody Ross, our lead carpenter. He was outstanding, attentive, patient, effective, and every other positive adjective one could imagine. But we could say something equally glowing about everyone with whom we dealt!
We could not be happier with the result of our project with Irons Brothers Construction. They're expensive, but the extra expense was well worth the assurance of quality and timely, professional service we received from everyone involved with our project. A+++
Areas Of Satisfaction - Professional, courteous, and timely service with a keen commitment to build quality.
Irons Brothers Construction went far above and beyond what I expected.
Such a fantastic team to work with! The completed projects met all of my expectations and the results add so much to my home.
As a rental property owner, I have worked with many contractors. Irons Brothers Construction is the best contractor I've ever worked with. I won't let anyone else touch my buildings except them.
Areas Of Satisfaction - I don't think there is any one thing I could point out. It is just one of those outfits that shows up when they say they will, gets it done when they say, and gets it done for how much they say. If there are any issues, which is rare, they are right back out to address them. You really can't ask for anything better.
Clean & Safe - I would rank that higher if I could.
Areas Of Satisfaction - The professionalism and how much care they took to keep the site clean and be as out of the way as possible. They were excellent about that.
Areas Of Satisfaction - The people they have and contract with- all excellent
Who can say that they've enjoyed their total kitchen remodel along with other unexpected construction challenges, with their contractor? That is how we'd describe our experience with the staff at Iron Brothers. They took care of us from start to end, very organized, available for questions, ideas and advice. Halfway through the remodel, we needed a complete re-pipe, partial bathroom remodel, they worked with us to keep our project on track, mindful of our budget, and our daily inconveniences. Their sub-contractors, were extremely knowledgeable, hardworking and so enjoyable to have around. Joseph, as busy as he was, came by regularly to check on our project. Darryl, our project manager kept in constant communication with us, either through text or a phone call, explaining issues that come up or reminding us about the next step. We'd get email/phone updates from Melissa about the details of our project. Trevor was so helpful about offering us advice and ideas for fixtures and materials. Terence and his creative vision, helped us design our kitchen into an amazing space. It was a collaborative effort between Irons Brothers and us-we did it together with humor, trust and respect.Our project ended a few days early, and we were pleased with the work they did--every detail was done to perfection. At the end of our project, we were left knowing that we can always depend on them for future remodeling needs and a beautiful kitchen/bathroom, we absolutely adore. We would highly recommend Irons Brothers to anyone looking for a contractor who is highly knowledgeable, professional and who cares about their clients.
Areas Of Satisfaction - Everyone took time to get to know us and interacts with us in such a professional and compassionate way. We enjoyed the collaborative process in this project--being able to bounce ideas and gather advice and creating the space they want us to love.We loved and enjoyed ALL your subcontractors.
Recognized Excellence - How can we single out any one person? Everyone was SO amazing. If we had to throw out a name, it would be Darryl because he was so good about communicating with us daily; he really took care of us through the rough moments, like when we did not have plumbing. Nonetheless, Joseph, Melissa and Trevor are up there for exceptional service--they were so patient with us and fun to be around.
Areas Of Satisfaction - Professionalism and communication. They kept up informed all along the way so there were no surprises. Everyone was prompt , courteous and very knowledgeable.
Recognized Excellence - Cody and Chris (Tiler) were especially great to work with!
Areas Of Satisfaction - I really appreciated the flexibility with our dogs. Also, Iron Bros. was on top of their sub-contractors, with frequent check-ins at the house and with me. If something wasn't up to snuff, they made sure it was brought to standard. Yay!
Recognized Excellence - Man, they were all great!
Additional Comments - Awesome company.
I really can't say thanks enough to the entire IBC crew for all the great work to ensure my house is a shining example of the fine workmanship & project management IBC does in conjunction with the designers, architects & all the sub-contractors. All the folks I've had interactions with (even if brief) have been great, which added to the positive experience. The end product --a lovely fully remodeled home, inside & out-- is & will be well worth the time and expense as it is enjoyed for years to come.
Areas Of Satisfaction - It's difficult to choose from an overall excellent & positive experience with IBC, but IBC's ability to select and orchestrate the designers, architects, and many required sub-contractors to complete the scope of work was critical to sticking to a reasonable timeline. Without exception, everyone was courteous, hardworking and dedicated to high quality work.
Recognized Excellence - EVERYONE at IBC who I interacted with was terrific, I hope I don't miss anyone: Darryl, Cody, Matt, Trevor, Jenny, Scarlett, Melissa, Joseph... also Maria & Chris early on. Designer Terence & Luna K&B team... Architect Theo & Jeri... and all the trades folks...
Additional Comments - Thank you, Joseph & Melissa and team! There have been so many positive outcomes from this project, chief among them that I now consider your team my remodel family.
Areas Of Satisfaction - Transparent communication
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Irons Brothers Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys