Irons Brothers were top shelf, from start to finish!

Budget

Budget - Friends and acquaintances not in the know questioned the budget we agreed to but I believe firmly that you get what you pay for. We didn't experience cost overruns, were always consulted when unexpected matters came up, and if we changed our mind about something, Irons was upfront about the cost of change orders. There were less than a handful of these because the work on the front end was so thorough.

Design Team Knowledge & Helpfullness

Design Team Knowledge & Helpfullness - I would still be standing in cabinet, kitchen, and flooring showrooms if it hadn't been for our designer. She took into account inspiration photos we had shared and curated a perfectly reasonable amount of options from which to choose. She was also highly responsive to ongoing conversations as the design process unfolded.

Schedule

Schedule - No one thought we'd end on time and within our budget, but we did both!!!

Communication

Communication - We were kept in the loop about absolutely everything and communication was timely.

Trust

Trust - 100%

Areas Of Satisfaction

Areas Of Satisfaction - Absolutely EVERY aspect of the project exceeded our expectations!

If someone we knew was planning to work with a design/build company we would be happy to discuss our project with them and let them make up their minds depending on what it is they want to do.

Areas Of Satisfaction

Areas Of Satisfaction - Their ability to solve problems found during construction.

Areas Of Satisfaction

Areas Of Satisfaction - Highly professional staff, high quality subcontractors and excellent overall quality.

Additional Comments

Additional Comments - Quality was most important to us and we feel like we got it. Thanks,

Everyone was great to work with and the company has high standards.

Construction Quality

Construction Quality - I appreciated the insistence on a high standard of work, as evidenced by the replacement of the inadequately done exterior siding.

I saw their many certifications and community engagement, and did not get bids from anyone else

Would recommend strongly. Great work, great team, strong integrity.

Professionalism - Initial Contact

Professionalism - Initial Contact - Great initial contact. First met them at the Home Show and further interactions really clicked.

Value

Value - We're really happy with the end product and by hitting the budget.

Areas Of Satisfaction

Areas Of Satisfaction - Very happy the budget was hit; quality of the finished project was solid.

I'd recommend to people most concerned with professionalism and a satisfactory finished product. "Fast" and "economical" aren't words that come to mind, though. But years from now, we'll be happy about the quality and may not remember the lengthy disruption so much.

Design Team Knowledge & Helpfullness

Design Team Knowledge & Helpfullness - Designer Briana Benton was really knowledgeable and kept her eye on the billion details for which we didn't always have the mental bandwidth (so many options, so many decisions, so many moving parts). Joseph Irons and others at Irons Bros. also were very helpful thanks to wide and deep expertise with materials, measurements and so forth.

Areas Of Satisfaction

Areas Of Satisfaction - Dozens of areas particularly of "meet expectations," too numerous to list.

From start to finish, it was a delight to work with Irons Brothers.

There is a contractual clause that prevents me from providing a detailed review of this project.

Communication, craftsmanship of their work, and professionalism was excellent,

Areas Of Satisfaction

Areas Of Satisfaction - Communication, craftsmanship of their work, and professionalism was excellent. Would work with them again for sure.

Clean & Safe

Clean & Safe - Not all the subcontractors met the same high standards that Irons Brothers set for them, but the project manager and production coordinator worked to get them up to snuff.

We love our new covered porch!

Design Team Knowledge & Helpfullness

Design Team Knowledge & Helpfullness - They made good suggestions if there was an issue. They were extremely helpful (and available) when we had tons of questions! We appreciated all the recommendations they made for tree service and architect designer.

Trust

Trust - 100 percent!

Areas Of Satisfaction

Areas Of Satisfaction - Communication with texts, emails and the site meetings. We never felt rushed or that our questions were unimportant.

Recognized Excellence

Recognized Excellence - Yes! Maria, Susan, Joseph and Melissa! This sounds corny but it felt like family!

Schedule

Schedule - Very happy with commitment to schedule.

Construction Quality

Construction Quality - With both the visible and hidden parts of the project.

Employee Professionalism

Employee Professionalism - And also friendly.

Subcontractor Professionalism

Subcontractor Professionalism - Excellent selection of subcontractors.

Areas Of Satisfaction

Areas Of Satisfaction - Project completed on time and within budget with outstanding communications

Additional Comments

Additional Comments - We entered this project with some apprehension following reports from friends and family of unhappy experiences. We are happy to report that our experience was entirely satisfactory.

Recognized Excellence

Recognized Excellence - Joseph is very personable and takes all the time you need to explain things to you. Maria is on the ball and very friendly.

Showroom And Selection Center Helpfullne

Showroom And Selection Center Helpfullne - Yes - very helpful to understand options

Subcontractors used for foundation and framing were terrible. Mistakes were made that cost us more money. There was no plan for steps to enter the new addition.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, good layout making best use of available space.

Areas Of Satisfaction

Areas Of Satisfaction - The quality was very high and attention to detail was very high. It was high quality and very well executed.

Area For Improvement

Area For Improvement - I think they did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism and expertise and depth of relationships with their trading partners.

Recognized Excellence

Recognized Excellence - We really enjoyed working with everyone. John went above and beyond especially with the crown molding. We can tell that he takes a lot of care and pride in his work and it shows in his results.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, wrangling of scheduling, initiative to deal with things like floor leveling/transition that weren't specified in the plans.

Recognized Excellence

Recognized Excellence - Wesley and Maria

Quite happy with the way our remodel worked out. Iron Brothers is not the cheapest option in town but they did good work and stand by it. They were also able to adapt well to some unexpected complications

Clean & Safe

Clean & Safe - I had two kids, a dog, and a cat living in the construction site. None of them got hurt.

Problem Resolution

Problem Resolution - There were numerous concerns I had and some unexpected complications in the project. They were all handled well and in a timely fashion.

Areas Of Satisfaction

Areas Of Satisfaction - They kept the time table pretty much on the money and they were able to deal with unexpected complications quickly and well. They also responded well to any concerns or questions that I had which helped build the level of trust I have with them.

Recognized Excellence

Recognized Excellence - The one that went above and beyond what I expected of them relative to their role in the project was Joseph Irons. Seriously, what other owner shows up on the jobs site and starts getting his hand dirty and lending his ideas and knowledge to fixing problems right then and there. I’ve never seen this level of involvement from an owner before.

Recognized Excellence

Recognized Excellence - Marie Wilson was understanding and responded immediately if we needed help. Melissa Irons was so patient with clear explanations when needed.

Showroom And Selection Center Helpfullne

Showroom And Selection Center Helpfullne - The showroom helped me view and compare different options and finishes

Areas Of Satisfaction

Areas Of Satisfaction - They excelled at helping me understand the impact of decisions I was making, as well as pointing our areas where we might be spending money for little impact, proposing more reasonable alternatives. In addition, communication with Maria, our on-site point of contact, was great. She made it a priority to ensure I was happy with the results, and welcomed any and all feedback to accomplish this.

Recognized Excellence

Recognized Excellence - Maria was a great point of contact, and worked tirelessly to ensure I was happy with the work done. In addition, Joseph was very involved at key stages, informing me of options I wasn't aware of.

Build quality is excellent - our new bedroom and bathroom are comfortable and look great!

Areas Of Satisfaction

Areas Of Satisfaction - Build quality is excellent

Areas Of Satisfaction

Areas Of Satisfaction - I have been using Irons Brothers Construction for years and they are my go-to construction company. I trust them and they do good work.

Areas Of Satisfaction

Areas Of Satisfaction - Came in under budget. Was very honest about the work and didn't try to pad the bill. Other companies have done that to us.

Recognized Excellence

Recognized Excellence - Maria is fantastic. She was so responsive to us and took great care that the work was done exactly as we expected. Melissa was also great. She explained the billing and answered our questions very well.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the concrete person, the final product, and the ability to suggest changes or alternatives to consider exceeded out expectations. They met our expectations in all areas.

Areas Of Satisfaction

Areas Of Satisfaction - professionalism and conduct

Recognized Excellence

Recognized Excellence - the whole team was great

The quality of work was excellent. However, Irons Brothers exceeded our project budget with little to no explanation or warning.

Thank you for assisting us in a tricky fireplace correction requiring coordination with our company, current owners, and previous owners! The project went off without a hitch!

Areas Of Satisfaction

Areas Of Satisfaction - This work needed to be done quickly to avoid holding up other work we were having done for health reasons, and Irons Bros was able to fit it into their schedule quickly and efficiently. Also a family member has multiple chemical sensitivities and Irons Bros was willing to be flexible and work within our needs for specific materials to use, which was greatly appreciated!

Areas Of Satisfaction

Areas Of Satisfaction - Communication, Professionalism, Clean and Safe.

They did a great job and were great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the instillation and coming up with solutions to any issues along the way.

Irons Brothers did a great job on our garage conversion. Very communicative and professional. Would recommend!

Professional & Organized

Professional & Organized - So organized! We still refer to the project binder we were given all the time!

Schedule

Schedule - Construction schedule was clear, delivered on time, and very communicative

Clean & Safe

Clean & Safe - We had a problem with dust on the first day of concrete cutting and sent an email to the team. They immediately (like within the hour) sent out people to clean out the ducts and a housekeeper to clean up superficially. It happened so fast and efficiently. We were so impressed and appreciative.

Value

Value - We knew this was an expensive project and we feel like we got our money’s worth. Most of this was in the behind the scenes work that the team did & us never feeling like we had to project manage.

Design Team Knowledge & Helpfullness

Design Team Knowledge & Helpfullness - The design team did figure out what we wanted very quickly. They guided us through the whole process & we feel like we connect with every piece of the kitchen as a result.

Schedule

Schedule - We started the project a few months later than we were hoping for, but Once we started everything went as scheduled. Impressive in a pandemic.

Problem Resolution

Problem Resolution - Definitely. We totally appreciated the way that they handled everything that came up throughout the course of the project.

Punchlist

Punchlist - Everything was on schedule.

Area For Improvement

Area For Improvement - Perhaps more consistency or communication about staffing changes. We were a little concerned about losing 2 site managers (Matt and Dejah) through the course of our project. While the project timelines and quality did not seem to be impacted, we did grow a little weary of what those employees might be going through/how they were being treated by Irons Brothers, etc. that might have made for so much turnover.

Additional Comments

Additional Comments - Our kitchen is beautiful. We appreciate the effort to bring the project to life.

Professionalism - Initial Contact

Professionalism - Initial Contact - We had a very good first impression with lots of personalized attention for our project. We felt that the team listened to us to really understand our vision.

Schedule

Schedule - The schedule was hard due of the global pandemic. While we were a little behind schedule, Irons did a great job adapting in very difficult circumstances.

Clean & Safe

Clean & Safe - They did a great job, esp during Covid. Our project literally became a case study for safe building practices during the pandemic.

Expertise

Expertise - Many experts on staff and they used that expertise to solve complex engineering/build issues to our satisfaction.

Employee Professionalism

Employee Professionalism - Always above reproach. All full time staff treated us with kindness, empathy and professionalism throughout our project.

Problem Resolution

Problem Resolution - We did have some issues - every project does. When we encountered issues they worked with us to ensure they were handled fairly and to our satisfaction.

Trust

Trust - This is a company that works hard to build and maintain trust. They always followed through on commitments in a timely matter and checked in to make sure we were satisfied and comfortable throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - The level of personalized attention was very high. We felt cared for and valued throughout the process.

Additional Comments

Additional Comments - Irons is a locally owned, family business that cares a great deal about their clients and their satisfaction. We appreciate the attention they gave to our project and the care we received before, during and after it was completed.

I think that they've always done an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - I have used them multiple times, and they did the job as expected.

Area For Improvement

Area For Improvement - No, they did a great job.

Overall, we enjoyed working with Irons Brothers and love our new kitchen. While the project ran long, we are very grateful it finished before the stay at home order doubled our household occupancy. Having such a large, functional and well laid out kitchen has been very beneficial.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional and good at addressing concerns during the construction process.

Additional Comments

Additional Comments - I always appreciate the professional manner in which a job is completed from start to finish. You can count on any job that Iron's Brothers says they will do to be completed in the timeline indicated and completed to high standards. We have never been unhappy with their work.

Recognized Excellence

Recognized Excellence - The whole team - Trevor, Matt, Tiffany, Cody, Dejah, Scarlett, Joseph, Melissa - were awesome! It felt like they were all in with me all along the way, and that meant a lot. Specifically, Matt blew my mind with his professionalism even when I was frustrated, his patience and thoughtfulness, and his genuine (or appeared genuine) care for the way the final project looked and worked. He seemed to take pride in the project that was clear in every interaction. Trevor likewise was a star. He was totally engaged at every turn, full of good ideas and constant reality checks. I truly appreciated Matt and Trevor for their candor and responsiveness throughout.

Additional Comments

Additional Comments - IBC is definitely not the cheapest way to do a remodel, but the team makes it worth it and, if I'm going to pay, I love that some of that also goes right back into my community. IBC's support of the Shoreline community plus their high quality work and commitment to excellence makes it really easy to refer them to friends and family.

Areas Of Satisfaction

Areas Of Satisfaction - See above survey snswers. Very responsive snd personsble.

Areas Of Satisfaction

Areas Of Satisfaction - High quality craftsmanship.

Recognized Excellence

Recognized Excellence - Dejah is an excellent carpenter and served as initial point-person for all my questions.

Areas Of Satisfaction

Areas Of Satisfaction - Throughout the project, Joshua always went above and beyond to make sure we were in the loop with changes, took time to answer our many questions and engaged us along the way. If we were needed on site, he did his best to communicate with the subcontractors to match our schedules. Excellent choice of subcontractors, everyone of them were top notch, so professional and personable. We love the Builder Trend App, which had the calendar-- we used it a lot to keep track of what was going to happen next.

Recognized Excellence

Recognized Excellence - Everyone is fabulous and so great to work with, even with the folks we do not see that often, like Scarlet. But we got an email from her saying that she received our check, which was so thoughtful. Joshua definitely is the rock star however, we've so appreciated Tiffany's friendly emails to schedule site visits, Cody's expertise and Trevor's (patient) guidance through it all. The team is so professional and focused on getting the project done right and ultimately, making sure we were happy with the final product.

Additional Comments

Additional Comments - We feel so fortunate to have your team build us another amazing kitchen/space -- we love spending our time in there cooking, entertaining and creating so many memories.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt for his exceptional service.

Additional Comments

Additional Comments - They always have very courteous and talented employees.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone we worked with was exceptional. They provided a depth of knowledge and expertise in every area of our remodel and were able to solve any of the issues that arose quickly and well.

Recognized Excellence

Recognized Excellence - Our project manager Matt. He was great!

Areas Of Satisfaction

Areas Of Satisfaction - The final result is great, exactly as planned/described.

Areas Of Satisfaction

Areas Of Satisfaction - We had a good subcontractor.

Areas Of Satisfaction

Areas Of Satisfaction - Friendly team members

Recognized Excellence

Recognized Excellence - Dejah

Did not clear additional cost prior to work done. Argued and told we were "Unfair". Additional charges were extremely out of line and marked up. Felt gouged when requesting extra fan for ventilation after their designer felt is wasn't originally necessary. Was not told of the IBC sign in the front of the house or the camera in the back. High end of budgets.