Knowledgeable staff; coordination of effort made for an 'on time' experience. Project was well managed.
They were very professional, and they did a great job. I would recommend them to anyone. We are very happy with our kitchen. They were efficient and reliable and did quality work.
They were a great amazing company to work with and I have already started recommending them to people!
The kitchen project we worked on with Interstate came out fantastic. They were a pleasure to work with , they worked within our budget and timeframe. Everyone was professional and courteous. I highly recommend them to anyone who has a project to be done for home improvement. Now after living with the new kitchen for a while , I must say it is still amazing. The “triangle” of appliances is perfect- with our old kitchen I was walking all over the place. Joe did a great job designing a space with me in mind! Everyone who comes to our home now walks in and just stops in their tracks having to take it all in! We are so glad we opened the walls and had Interstate help us get our dream kitchen!!
Areas For Improvement - We worked through any issues, I can't think of anything in particular where they fell short.
Areas Of Satisfaction - I was most satisfied with the manor in which the project was managed. Joe did an outstanding job managing the project, you can tell he has experience running projects. The fact that they wanted to fully scope out the project before starting it is never heard of. To hear a contractor use that term was very refreshing to me.
Found them at the home show. Made good impression on us. Joe took us through the whole process and was very helpful and patient through it all. All the workers involved in the project did A-1 work from demo day to finish. End result made us very happy we chose Interstate.
Areas For Improvement - None at this time.
Areas Of Satisfaction - I am most satisfied with the quality of their products.
Lead Source - Angie's list
Areas Of Satisfaction - All of the contractors were courteous and worked with my schedule (drop offs at school, naps,etc) with two young children
We're very happy with the bathroom results. The contractors showed up when they were supposed to and they did the work in a timely manner. Their work was excellent.
I thought the whole process from beginning to end was very satisfactory. They were very responsive, very thorough. And the quality of the work was very good.
Areas Of Satisfaction - They met my expectations throughout the work. They exceeded expectations in the cleanliness of the work site.
Current Referrals - Actually someone saw the work done and has already contacted them.
Repeat Business - Possibly for the bathroom.
Additional Comments - I thought Joe and his team were very good listeners. They were very patient, they helped me make decisions. I never felt that I was being steered to do something that I wasn't comfortable with.
I have told everyone who knew about our remodel that they are the best around.
Construction Quality - Our kitchen s spectacular.
Trust - EXTREMELY PROFESSIONAL & ETHICAL!
Areas For Improvement - Only the painters fell a bit short . . . they left w/o completing several of the touchups that I requested
Areas Of Satisfaction - They were exemplary.
Lead Source - Website
Repeat Business - We don't have any plans at present but wouldn't hesitate to use them in the future.
Additional Comments - EVERYONE was very professional, pleasant and easy to have in our home . . . project manager, carpenter, electrician & plumber were exceptional . . . painters - except for completing end of job touch-up are included in the above.
They do excellent quality work.
Budget - There were things that we chose that were not in the original package, but that was fine with us. We chose quartz countertops instead of granite.
Areas Of Satisfaction - I was most satisfied because the cabinetry is beautiful and the contractors were pleasant and answered all of my questions. The kitchen came out looking spectacular.
Lead Source - It was between two design centers, but we really liked Joe. He came out for the initial quote and measuring, and he was so easy to work with and pleasant.
Current Referrals - We are going to use them again.
Repeat Business - We are going to use them for our bathroom.
Additional Comments - They are exceptional. They have a lot of integrity and that is what made us comfortable with them coming into our home.
The timeline was exactly as stated at the beginning of the project and the communication during that time was what we expected.
Areas For Improvement - We are 100% satisfied and have recommended Custom Kitchen to others.
Areas Of Satisfaction - Timeline, communication, skills, and materials used.
Areas Of Satisfaction - I was most satisfied with the communication.
Additional Comments - I was pleased with the work and they were right on schedule as far as how many weeks it would take, they were very efficient. The carpenter that was working here was very excellent.
Joe at Interstate Custom Kitchen and Bath was very professional and done an excellent job guiding us through our worry and stress, he took the stress out of it all.
Areas Of Satisfaction - I was most satisfied with the way that Joe was able to take our ideas and give us the options that we needed to complete a beautiful bathroom.
Lead Source - I heard about them from Kabula Home Improvements.
Additional Comments - I want to thank Interstate Custom Kitchen and Bath very much for giving us a beautiful bathroom in a timely manner and keeping us within our budget, the staff was a pleasure to have in our home.
Our bath remodel with Interstate Kitchen and Baths was a great experience., from determining the final design to the picking out of materials and finishes. It was a selection process where the method of presenting options and making the correct selections kept us within out budget . The subcontractors who performed the plumbing, electrical, dry wall, tile installation and painter were all professional and very personable, they did a great job and kept to the schedule to assure the project moved along towards completion. A big Thank You to Jim, who did allot of the work on site. I would highly recommend Interstate Kitchen and Baths for your next kitchen-bath project.
Areas For Improvement - We see no areas that did not meet the needs of the process.
Areas Of Satisfaction - We would have to say the selecting of the items, tile, hardware, floor tile, shower tile, etc was the most daunting, there are quite a few things to consider even in a bathroom, but the process Interstate used makes that worry free and the results speak for it self!
Lead Source - We heard about Interstate Kitchen and Baths from a friend who had bath work done.
Current Referrals - I would be happy to provide your information to anyone who would ask.
Repeat Business - We may have a need to update our upstairs bathroom (not the master bath)in the near future.
Additional Comments - Thank you for a great job!
Overall our kitchen remodel experience was good. Very few problems and unexpected issues. Joe was able to resolve everything that came up to our satisfaction. Interstate's contractors all worked quick and did a great job. Love our new kitchen.
Areas For Improvement - None really
Areas Of Satisfaction - Their help picking all the colors and materials. We probably weren't the easiest couple to work with.
Lead Source - Recommendations from people we know who had Interstate do their kitchen and/or bath.
I did not know what it was going to be like before they came, but when I saw the job I was greatly satisfied. I love it. I have nothing but good to say about it.
Areas Of Satisfaction - I am the most satisfied with the way they came out and described everything. They showed me samples of the work. I am satisfied with all of it.
Additional Comments - I really liked the job and the way it looks. I am really satisfied with it.
Areas Of Satisfaction - Their responsiveness to every minor concern or problem that I had. I had a very minor problem about one year after the project's completion and it was taken care of within one day. I have dealt with other contractors before and I wouldn't trust them to come back out to my house and fix up a mistake that late in the game. I couldn't believe how easy it was to work with Joe and his team.
Interstate Custom Kitchen worked with us to make the vision of what our kitchen could be become a reality. We initiated several design changes and Joe was always willing to hear our thoughts and incorporate our ideas. They had a timeline of events right from the start and things were completed pretty much in line with that plan. We appreciated the 3 tier pricing model Joe used to estimate the total cost of the project right from the beginning. We felt everything was well planned and well executed by them. We would definitely recommend them to family and friends.
Additional Comments - We are very pleased with the work that was done at our home. Joe and his team were professional, honest and considerate of our busy schedule. I have already referred a friend to them and she is as pleased as I am so far! I do tell folks that they are not a "bargain" priced company, but the quality of their work, the way they keep their word and their timliness is worth the extra price!
Areas For Improvement - The project had a few more snafus then we would have expected.
Areas Of Satisfaction - Response time to address the issues noted above was great; Interstate took ownership of the problems and fixed them right away.
Lead Source - Originally form a nieghbor
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Interstate Custom Kitchen & Bath, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys