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The salesman was very prompt and efficient. The office called to set up the times, and they were there exactly on time. I can't say enough about the crew. They were very neat, and worked very hard to finish the job in one day. They worked from 9AM to 8PM, above and beyond the call of duty. I was ver... more
The bathtub is beautiful! I'm enjoying every bit of it.
They provided a quick and fair quote and scheduled the work based on our schedule. They were very professional and did a quality job when they were on site.
Mike was awesome throughout the whole process. Our roof was fixed and replaced quickly and looks amazing!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Housecapes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys