Roof leaks. Cannot get a callback from High point. Been trying for over a month

Please see comments below. Overall, our experience was disappointing. Poor communication + mistakes in the work.

We did not feel that our business was valued. Better communication would go a long way.

We are very happy to have worked with High Point Remodeling and highly recommend this company.

Quality work completed at a fair rate, delivered as promised.

Recognized Excellence

Recognized Excellence - Hector and owner Chris

Areas Of Satisfaction

Areas Of Satisfaction - Job begun and completed on time

Additional Comments

Additional Comments - Impressed that the owner was the salesman and contact person from start to finish

They never gave me warranty information on the roof or on the solar fan they installed. I also had a separate issue with the roof. It wasn't High Point but it was the people that delivered the roofing material. When they put material on the roof, they dropped it with such force that it shook the house and broke one of my Hummel plates hanging on the kitchen wall. I can't replace it. I have called the roofing company and they never called back to replace the plate or somehow compensate. It would be hard to replace since they are collector plates. But again, it was not High Point, it was the people who delivered the shingles.

Recognized Excellence

Recognized Excellence - I can't remember their names, I believe they were Hispanic, but the men that did the work were excellent. They did a good job, they were conscientious, and worked hard. I can speak very highly of them.

Additional Comments

Additional Comments - I like Chris, he was the owner. We had good communication and he and his wife are nice. I like the job and they were cordial. The wrong type of product was ordered and we did have to wait a couple weeks, but everything is fine and I love the roof.

I am likely to recommend High Point Remodeling LLC to a friend. They were hard workers.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris for his exceptional service.

Recognized Excellence

Recognized Excellence - We dealt with owner Chris Garliss and his foreman Dave mostly. They are very professional and knowledgeable. We are very happy with the work Dave did inside our house. We did not meet the crew who replaced our outdoor fencing since we were out of town at the time. But their work was excellent.

I am very pleased with the workmanship and overall project delivered by High Point Remodeling LLC.

Areas For Improvement

Areas For Improvement - They had to come back and fix something the day after install. A tool had been dropped and broke a piece of wood on my deck. They had to follow up to repair the damage which they took care of.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied with the end result. It is exactly what it was supposed be.

Recognized Excellence

Recognized Excellence - The gentleman that I spoke to in the beginning who described the work to me, did an excellent job.

Excellent work and great communication. On time for the quote and completing the work.

Areas For Improvement

Areas For Improvement - Fair price and good work

Areas Of Satisfaction

Areas Of Satisfaction - The time taken to describe the job and the sample materials to show what products were being used to complete the roofing jobs.

Current Referrals

Current Referrals - During my job. I had 3 or 4 other home owners in the same neighborhood used Highpoint Remodeling

High Point replaced my roof. They were professional, neat and finished in a timely manner. J Letcher, Timonium, MD

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - Good quality, guarantee that can be passed on to a new owner

Current Referrals

Current Referrals - Not at this time

Recognized Excellence

Recognized Excellence - Yes the Asian man who seemed to act as a job boss.

They were very efficient and did a good job. I am very happy with their work. The price was very competitive compared to the others quotes we received.

Areas For Improvement

Areas For Improvement - It took longer to get the products delivered than expected. We agreed on a date but because of the materials it took longer.

Areas Of Satisfaction

Areas Of Satisfaction - I am the most satisfied with the quality of the workmanship and the build out. They did an excellent job. You can't tell it is not original.

Current Referrals

Current Referrals - I have recommend them in the past to neighbors.

Clean & Safe

Clean & Safe - I wasn't there so I cannot rate this one. It was for a small job.

High Point Remodeling did two jobs for me that were related: they put a new roof on my house (in one day!) and extended my front porch to the end of the house (about 3') and enclosed ⅓ of it. My husband and I met Chris at the MD Home Show, and were impressed with his ability to look at our home with a satellite and give us a price for a new roof (which turned out to be an excellent value, when we got other bids to compare). The roof work went perfectly, although the ridge vent required for the warranty has been odd--our room used to always be hot, but sometimes it now gets quite cold in the winter. Since I prefer it cold to sleep, it hasn't been an issue. The porch enclosure is fantastic! My whole house works better with an entryway and coat closet instead of just walking into the living room. The work was beautifully done, integrates into the outside facade, and even my neighbors love it. Chris suggested making the enclosed area a bit bigger than I'd been planning on, and I'm SO glad we did, and he suggested using a heated floor, which we love. They even recreated the millwork from our former front door to make the outside look as nice as the inside. We couldn't be happier with our new entryway!

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship is really beautiful--we are SO HAPPY. Also, we've had a LOT of work done on this home and the last one, and know that jobs DON'T always go perfectly--and what really matters is how well a company communicates and how well they address issues if they do come up. For example, Chris had a pallet of brick delivered that didn't match the outside of our house--but could not have been more gracious about taking those back and letting us find bricks we liked better. Even as the bricks were being put up, I noticed one spot where the pattern didn't work (the bricks lined up straight instead of offset) and pointed it out to the guys. I was really stunned later to find that they had taken out 3 rows of bricks and fixed it! He and his guys were always nice, polite, and great to work with. And, Chris even let me hire the brick guys directly to do some steps for my backyard art studio, which was very kind of him.

Problem Resolution

Problem Resolution - There were no problems.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the installation and the contact with the owner.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Garliss for the exceptional service.

We had a new roof put on by High Point. The roof looks good and after a week of rain, we have seen no evidence of any leaks. Chris Garliss was very helpful in choosing the right materials and really knows his stuff. Their price was right in line with other estimates that we received. We would have rated them at 5 stars, except that we had concerns about what happened with us on the actual day of installation. The workers who installed the roof appeared to be from another roofing company; in other words, a subcontractor. We were told that the workers were direct employees, so you may want to take that into consideration if that's a priority for you. When the job began, there was no supervisor present for the crew and the crew did not speak English well, so we had to perform a pantomime show. As the roof was being torn down, nothing was placed over our plantings, deck, or flagstone. We finally were able to get them to cover some things, but they did end up making a bit of a mess. At the end of the day, though, the crew did clean up the grounds very well, but we were left with a bit of staining from wet shingle material. We have relayed these concerns to Chris and if the company improves their communications and property protection we think they could truly be a 5-star company.

Areas Of Satisfaction

Areas Of Satisfaction - Chris really knows his stuff. He was very helpful in recommending the right products. The price was right in line with other estimates and was not a concern either way (too high or too low). The crew did a great job on the roof itself.

Current Referrals

Current Referrals - Yes, and we have passed on a recommendation to several neighbors.

Areas For Improvement

Areas For Improvement - New roof

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the equipment they used and the friendliness of their staff.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris for exceptional service.

Areas For Improvement

Areas For Improvement - overall communication especially onsite

Areas Of Satisfaction

Areas Of Satisfaction - beautiful finished product - we are extremely happy.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the materials and the quality of the work.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner of the company. He gave us a great quote months in advance and held to that quote when the work was contracted.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the good access to local vendors.

NEW ROOF, SUN-PORCH, DECK, NEW WINDOWS, REMODELED BEDROOM. ALL WORK WAS EXCELLENT!AND AT A GREAT PRICE.

Areas For Improvement

Areas For Improvement - NONE

Areas Of Satisfaction

Areas Of Satisfaction - THE OWNER HAS BUILT MANY HOMES AND IS VERY KNOWLEDGEABLE AND TRUSTWORTHY

Recognized Excellence

Recognized Excellence - ALL HIS EMPLOYEES AND SUB CONTRACTORS WERE GREAT

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with our interaction with the salesman and the crew. They were very attentive to what we wanted.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Garliss.

Areas Of Satisfaction

Areas Of Satisfaction - The workman was superb. He was meticulous and very careful. The owner was good too.

Recognized Excellence

Recognized Excellence - The lead workman was great.

Schedule

Schedule - Very good at staying on schedule and it was a tight one.

Areas Of Satisfaction

Areas Of Satisfaction - I received a lower estimate after High Point Remodeling's estimate and HPR matched the lower estimate!

Recognized Excellence

Recognized Excellence - Yes, the foreman but I forget his name.

Problem Resolution

Problem Resolution - I didn't really have any problems but hired a company to remove an old freezer fromt he basement and they showed up the same day High Point was working on the roof. High Point was nice enough to hold off long enough in the middle of the day to let the other conpany move the freezer up the outside steps and not drop anything on them. Nice to work with.

Areas For Improvement

Areas For Improvement - I received what I had expected.

Areas Of Satisfaction

Areas Of Satisfaction - I think it is a job well done.

Areas For Improvement

Areas For Improvement - I would have preferred more timely communication when setting up the schedule. We got limited notice on when things were happening.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied that they were punctual. They arrived when they said they would.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation.

Recognized Excellence

Recognized Excellence - They were all great.

Areas Of Satisfaction

Areas Of Satisfaction - good value, done quickly and timely

The owner really takes a lot of pride in the company. He came out directly and sat down and discussed everything thoroughly. He was very pleasant and knowledgable. He has been doing this kind of work since he was a teenager.

Installation Crew

Installation Crew - If I could give them a 5 I would.

Clean & Safe

Clean & Safe - I was amazed by how well it worked.

Problem Resolution

Problem Resolution - I had no problems but they would have been good at dealing with them.

Areas Of Satisfaction

Areas Of Satisfaction - We got a product that cost more than I expected it to but they did not make us pay for it.

Recognized Excellence

Recognized Excellence - The whole crew was great. It was very satisfying working with them. My neighbors had a nightmare experience with a contractor so I wanted someone certified in what they were doing. High Point came through in that respect; they did everything right.

Problem Resolution

Problem Resolution - We didn't have any problems. Everything went very smoothly

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with High Point Remodeling LLC because the people who have classrooms in that area are very happy with them. They are able to open the windows now on a breezy day and get a nice breeze in the room. They also keep the rain out.

Recognized Excellence

Recognized Excellence - The installers of the windows did a very good job.

Areas For Improvement

Areas For Improvement - High Point Remodeling did not fall short of my expectations. I am having an issue with a leak around one of my sky lights but I will be in contact with them about fixing that soon.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the price and the salesman.

Sales Knowledge

Sales Knowledge - He was very knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy with High Point Remodeling LLC .They completed the work in one day and cleaned up thoroughly. The installation crew were nice guys.

High Point Remodeling's workmanship, concern for the customer, and concern about getting the job done right the first time, impressed us.

Work Done Right

Work Done Right - Due to inclement weather, it was difficult for them to finish the job. We also had them do the doors and we had a little trouble with the locks. The owner, Chris, came himself to correct that issue. That, to me, says a lot about the quality of the company and the owner as far as making absolutely sure the customer is taken care of. Because of inclement weather it was not done as soon as we would have liked, but he took his time after a home and garden show to make sure we were taken care of. That really impressed us.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that the people at High Point Remodeling always came to us about any problems they came across before trying to fix it. We had to have some of the roofing replaced with plywood because that was the best they were able to do. Before they did that they came to me. Whenever there were things that were not going to be how they first thought, they would come to us and let us know the problem. They made sure that we were aware of any issues before they corrected them. They listen to the customer.

Current Referrals

Current Referrals - We have already referred High Point Remodeling to others. Two of our neighbors have had them re-do their roofs because of their workmanship.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris, the owner of High Point Remodeling. He was right on top of things. Also, I would recognize Ray and the other guy who dealt with the overall siding project, they were both very good. I think the other guy's name was also Chris. The roofers were Latino, the siding people were Korean, and the people who showed up to do the doors were American. The owner of High Point Remodeling is very much into being an equal opportunity employer. He cares about the workmanship more than the background of the people who do the work. He just wants to make sure that they are good workers.