From beginning to end not a good experience. Had to drive for the counter tops to be ordered. Installation was not done poorly there were gaps between the sink and the counter and when the tile installers came to put the backsplash we found that the counter tops were installed on an angle.
We were very pleased with our experience. The people were well qualified and knowledgeable and the countertops are terrific.
This is my 2nd post regarding Hard Rock Stone Works. My first one was the absolute flawless dealings I had with them as a new customer. This review is regarding the excellent service I received almost a year after my kitchen was complete. Again my dealings with them and my contact James was very professional, expeditious and impeccable work done to repair my sink. As long as they remain in business I will refer anybody I can to them. Thanks again James for a job well done.
Seams are not clean. Provided detailed feedback in writing to Hard Rock when first installed, received NO response. Poor customer service.
Excellent job!!! Had a few issues and immediately took care if it. Would strongly recommend them.
YES but need to repair small area my wife complained about.. Tks
We were very pleased with our whole experience with Hard Rock. Great sales person, the installers were wonderful. Very friendly, polite and did an awesome job. We would highly recommend Hard Rock as we already have to a few peoole. Thank you.
I had some issues that were never resolved.
The builder we used to perform our renovation project was so impressed with our new cabinets and counter tops and our testimony about the great sales experience we had that he plans to send future clients to Hard Rock Stone Works!
Hard Rock Stone Works was completely professional from start to finish! You exceeded my expectations at every turn and the finished product is beautiful. No seams on my quartz counter top was important to me and you did it!
Excellent people to work with. Very knowledgeable about their products. Did not pressure. Allowed time to walk around and look at all slabs of stone. Would definitely recommend company to family and friends.
The office staff, the person that came to measure, and the installers all did a fantastic job. However, our salesperson fell short once the contract was signed.
Very pleased with the service provided.
We did not get the edge profile we asked for. It was not communicated to us in advance that our profile could not be completed as designed. Couple that with the fact that we paid for more lineal feet than was installed, makes this repeat customer not feeling warm and fuzzy about the company.
Great selection of Granite and Quartz, but installation was sub-standard. After extensive "laser measurements" the installers had to use a significant amount of shims to get the granite seams tight. They also cut the sink hole too large and on-site (which made a bit of a mess that I was left to cleanup). To their credit they admitted their mistake and purchased a sink that would cover the hole. The sink was a significant upgrade to the one I had planned to install (good) but I also had to change and upgrade the faucet and plumbing at my cost (bad). This was done at a 2 week delay and resulted in the project being incomplete for a wedding that I was hosting. The worst part was when they came to cut the final sink hole to fit the new sink. It was a very messy ordeal and I was once again left the the chore of cleaning a fine granite powder from the entire room, including inside the cabinets.
Highly recommend. Very professional. Great work.
ACTUALLY I recommenced Hard Rock Stone Works to our new neighbors. In fact the install truck is in their driveway as I am writing this!!
Helpful and knowledgable team end-to-end
They measured my counter incorrectly and sent me another quartz that was not the same one I picked out, Mine did not have silver specks. I should have come and picked out another one was told it was the same. I liked my original salesman very much.
Very professional, accommodated a short turnaround.
Excellent product! Excellent workmanship! Excellent install! Love the counter tops. And they came back with a new piece because one of the measurements on one of the counter tops was 1/4' off. They made it right!
Best service and installation hands down.
Excellent service from samples to final selection to installation!
We didn't have as great of a install experience as the first time we used Hard Rock. The first two times we were so impressed with all aspects that we did not hesitate to use them again.