Very professional staff, held to their timeliness, excellent communication, and went the extra mile to prevent seams in our counters.
Hard Rock did a great job measuring and installing my Quartz Countertop. Professional, on time for appointments, and I love my new countertop.
We could not be more disappointed with Hard Rock Stone Works!!! The initial measure was incorrect resulting in the quartz having to be modified (not once but twice). The installers cut holes in our dry wall on the exterior wall in order to shove the countertop in to try to fit....which now we have gaps that require continuous caulking at the grout line. The seam where they joined the two sections of quartz is awful and much to prominent. They filled the gap between the top of the base cabinet and the quartz bottom with over a 1/2" of putty all around....exposing nail heads and never installed any type of trim to finish the project....stating that they are not cabinet/trim carpenters. Trim work would not have been necessary had the measure been conducted properly and now we need to hire a carpenter to repair. The plumbing company they used (911 Mechanical Heating-Cooling-Plumbing) to install the stink, faucet and garbage disposal and reconnect the dishwasher made several mistakes. The retractable faucet was not properly hooked up and the garbage disposal shifted with vibration which lead to a huge leak and we had to hire our own plumber to correct the problem and the footings of the dishwasher were not adjusted/elevated to have the dishwasher meet the bottom of the quartz....which our plumber charged us to make level. The only follow up from Hard Rock Stone Works was to inquire about receiving the balance owed...which we paid.
Very attentive and professional. Helped us choose a slab we love.
You guys exceeded my expectations!
Customer service comes first with this company. Everyone I worked with was professional, friendly and knowledgeable.
Problems with removal of existing countertop that was not my fault. This problem also caused by lack of communication with the customer service representative resulted in a delay in installation. Therefore a second delivery was necessary.
My experience from start to finish was awesome. I felt guided and supported throughout the entire process. Being this was the first time we remolded a kitchen James was quick to share ideas and brainstorm with us. From planning to install the process was seamless (so were my counters, you can barely see the seam)!
Very poor business relationship and communication between Hard Rock and Lowe’s. We paid an extra $500 for a one-piece bar countertop which was NOT delivered. When we raised the issue and called Hard Rock, we were told we paid for the larger sink countertop section-which was NEVER a discussion item, and we would not have agreed to. We had no preference for the placement of that seam. We said to continue with the installation as we had other work projects lined up that needed the countertops installed. When we reported the issue to Lowe’s, the salesperson agreed we ordered the one-piece bar countertop and we were told by the Lowe’s salesperson that we would receive a refund of $500, which HardRock has refused to honor. When a crack was discovered in the sink countertop, we had to argue to get Hardrock to even come out to inspect it. Then it was not fixed to our satisfaction, the crack is still there.
They did a wonderful job.
I was told one date, and then put off. I am happy with final project, the installers were FANTASTIC, the office not so helpful. I did not get call backs from the office, but when I finally got through to the actual warehouse manager(?) I got a response, and he tracked down some answers for me.
Very congenial and knowledgeable about products and process
We’ve used Hard Rock for other projects and have recommend them to friends, who were also pleased.
Please see all the comments below for the explanation.
Very professional and helpful sales and service at a fair price.
I have already. Great serve from every department!
While I purchased my counters through Lowes, I would recommend that others contact Hard Rock Stone directly.
Great selection of remnants. A clear, safe process. And caring employees.
We got great advice from Matt when it came to holding our remnants. The work in the home was done very well.
Staff was great to deal with. Excellent communication. Measurement staff was ontime, professional and took time to explain the process. Delivery/ Install was as promised.
Great customer service. Very knowledgeable.
I am extremely satisfied with Hard Rock Stone Works. They are very knowledgeable and well trained in their products as well as their installation. Outstanding pricing too.
I recommend Hard rock stone works to everyone I talk to. My kitchen looks like a dream. The install was perfect. The employees all treated me and my project with the same respect as a huge project would get. I am beyond impressed. Even with me asking questions galore, I was met with smiles and answers.
This is the 3rd kitchen that Hard Rock Stone Works has installed and we have been beyond satisfied with every installation.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hard Rock Stone Works as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys