Excellent service from samples to final selection to installation!
We didn't have as great of a install experience as the first time we used Hard Rock. The first two times we were so impressed with all aspects that we did not hesitate to use them again.
Counters were mis-measured or mis-cut so another piece had to be cut. New piece was installed with different edge than the other section that it matched up with. Customer Service was awful. They kept asking me to accept as is for a $500 discount. Seam was terrible. Nothing like the original. They said I "lucked out" with the first one and they aren't usually that good. Beautiful granite selections and easy to shop but the rest was a nightmare. My mom thought I had bad luck and used them for her island update. The piece they installed was cracked underneath and they used filler on it and pretended no one knew.
very professional and nice to work with
When I purchased my granite I was told that it is very difficult to repair the leather surface of the granite. When the installer came in he used the countertop as a base to cut wooden shims on and he slipped several times with the utility knife and gashed the surface. This showed me a lack of knowledge, professionalism and quality of service.
Very professional and pleasant! Excellent work! Very pleased and would definitely use again :)
This experience could not have been better.
The staff was friendly, Marley was very helpful in scheduling ALL of the additional visits required to complete the job.
2nd time I have used Hard Rock for bathroom updates. They do an excellent job. Courteous,knowlegable know what they are doing .You won't go wrong using them. Job turned out beautiful. Thank You.
Have recommended to my daughter who purchased counters from Hard Rock
Great staff especially Susan and Tyler. I will definitely recommend Hard Rock to my family and friends. Susan was absolutely helped us pick the right color Quartz for our bathroom. Its perfect!
We originally ordered our countertop on 4/13/18 and still is not complete. They are coming out for a fourth time but not sure when since they need to order another quartz stone due to damage on the first one.
Everyone I dealt with at Hard Rock was very helpful and knowledgable. Dealing with them was a breeze, and I'm very happy with my new countertops.
Highly recommend Hard Rock Stone. There was a small issue and they took care of it. Beyond satisfied.
Hard Rock not only installed my new quartz counters doing a fantastic job. But, they made several adjustments along the way to make sure all was level and looking great. I appreciate all the extra work they did to install my new counter tops.
AWFUL customer service. Our salesperson was not very knowledgeable and did not communicate or follow-up with us promptly which caused a cancellation of our first install date. This required that we then reschedule subsequent trades to finish fireplace, walls, etc. in our room. We paid $1300 (incl a $250 'custom layout fee' for a simple 18 x 39 fireplace hearth!) & the first template was made wrong so the granite didn't fit the space. This required another reschedule for install & subsequent trades at our home. The Company's response to this was that they wouldn't double-charge us for the custom layout & milling fee of the second hearth they had to make to fix THEIR mistake! Too many delays, mistakes which created a big headache for - including rescheduling successive trades at our house & the Company did nothing. They have a beautiful showroom & stone selection but obviously do not care AT ALL about their customers. Very disappointed.
Everyone from the showroom, to measuring, to setting up appointments, to installation was professional, thorough , and easy to talk to. Definitely would recommend Hard Rock to anyone who wants granite installed.
Hard Rock was a great experience from the showroom to the installation. Stone showroom was very clean and dust free. Max was very helpful and accommodating. Troy Todd was very nice and professional. The installation crew were very nice and thorough. After they left we did find a small scratch in one sink and Hard Rock is scheduled to come out and fix it. They communicate well and so far have been on time with all appointments.
The granite countertop installers were kind, efficient, and professional. The selection of a granite company was a tuff one for me, but I'm glad I chose Hard Rock Stoneworks. The quality of my granite couldn't have been surpassed anywhere! When you want a standout kitchen, or anywhere else, Hard Rock's the one.Lisa Williams, Michigan
Everything went smooth from beginning to end and our counter tops look incredible!
My original kitchen upgrade was started through another company and just was going nowhere. The company project manager had worked with James Riddell in the past and suggested Hard Rock for both the cabinets and granite tops. I was delighted with the selections of both. Every thing about my experience with Hard Rock was plus
Wonderful experience. Amazing showroom and very wide selection of products. Field measurement and installation teams were knowledgeable, courteous, and on time. We ended up with the perfect choice of granite to complete our kitchen remodel project and we couldn't be happier with our experience with Hard Rock. Thank you so much.
We agreed to do business predicated on the excellent service from our sales person, Susan. We also trusted and awarded our business to Hard Rock due to a time concern. Hard Rock was actually $300 higher than a previous bid, but Susan convinced us of their reputation and quality of work and stated they could complete the job within 6 days which was 8 days sooner than a competitor.There were problems with the "lazer" measurements and problems with the cuts on the adjacent piece making it necessary to be removed, a new piece cut and reinstalled! Additionally there is a jagged edge on finished edge that was filled with caulk! My six day install that I paid an extra $300 to have turned into an additional 11 days.We did make a change in our window sill, and Hard Rock was accommodating. However, when they came to do the install, the granite was the wrong stone! They did install the correct granite the following week.It was impossible to speak to an owner or manager on location, even after repeated phone messages.We believe after all the circumstances, someone in Management would have contacted us and offered at least the $300 difference in a refund.
Great selection of material. Great to work with through the process. Great availability for completing the project in a reasonable amount of time.
I give them 5 stars...... I waited 4 years for my counter tops but I knew what I wanted when I seen it... and it is exactly how I pictured it after it was done, how often do you get that kind of results... Seriously! I just Love IT!!