I worked with Mark Popa and it was a great experience. I have already recommended him to 2 friends.
The entire process was wonderful. Dave was my sales rep and he was very knowledgeable about the materials and made recommendations as to what type would work best in my outdoor situation. He told me to bring some bricks and a piece of siding to match to the granite. Together we picked out the magnificent Volga Blue granite. I was given an estimated measure and install date. I was kept informed the entire process and was sent reminder texts when the dates were drawing near. Every person that I spoke to was well informed and professional. Two teams showed up to install my giant 1600lb outdoor fire-tabletop. They knew exactly what they were doing and the install went perfectly. My seams are absolutely perfect. There were so many teams that played a role along the way and not once was there any issue about miscommunication. I am in absolute awe at how well the whole operation went.
This is the second time that I have used this company. Everything was great from start to finish. Highly recommend this place!!!!
We were very pleased with our purchase at Hard Rock Stone Works. Our kitchen looks beautiful !
Great service and quality work installing the counter.
Every step was performed flawlessly. Product was perfect.
The sales experience was wonderful. It fell apart with measuring and install.
From the moment we came into the showroom to the final install we were very pleased by the level of professionalism shown to us. Remodeling our kitchen on our own was scary but the folks at Hard Rock made this part a lot easier. Great selection of products was also a big help as well.
This was an excellent experience from start to completion
Fast and professional delivery and installation.
We have had a kitchen counter, and two bathrooms done by hard rock. We would highly recommend them.
The only thing that were unsure of was the 90% up-front money before the job was started. I understand the explanation that Max Fair gave but it doesn't help the customer if they're dissatisfied with something. We had never experienced that. Other than that, we would still recommend Hard Rock Stone Works to friends.
Yes,they did a great job
Over all they did a very good job
I've renovated portions of my last two homes with HRSW. You can find the materials anywhere but you can't always find a helpful and knowledgeable staff.
From the sales staff to the installers, they all get five stars.
Well satisfied with the overall experience with Hard Rock Stone Works
Good prices and great service
Hard Rock has a lot of stones to choose from in different price ranges, so we found what we liked and could afford easily. I liked the fact that they are also the installers, unlike some other warehouses where you could pick out your stone, but then have to find an installer. We shopped around to many warehouses and home improvement stores and found that Hard Rock had the best price for what we wanted. The people were friendly and easy to work with. Our countertop only has one seam by our sink and barely noticeable, which some places quoted that we would need 3. The matching windowsill looks great too!
I worked with another fabricator last year & had such a disappointing experience. Hard Rock Stone renewed my faith in customer service, quality & professionalism. The quality, attentiveness, kindness & efficiency is unparalleled. I will refer Max, Dominic & Diego any chance I can!
Max the sales rep was great, I would certainly use HardRock again!
I would like to buy one more granite piece for my bedroom baywindow if I can get a good price on it. Call me.
Alyssa is very knowledgeable about the products. My husband & I go in every time not knowing what to get. She has always lead us in the right direction & we have never been disappointed yet.
Both times we’ve worked with Susan T & she has been very helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hard Rock Stone Works as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys