It was a good experience from sales to delivery -
Happy with the service and help from Tom
This was the third place I visited and it was head and shoulders above the first two in customer service, selection and knowledge.
I did not expect to notice the seem as much as I do or actually be ablke to feekl it.
Good products and staff but a little weak in the installation department.
Our experience at HRSW was excellent. We encountered professional people who were highly organized in the process, starting with Dave C, our sales rep, who helped us find the right granite and guided us through the entire HRSW's process. He communicated knowledge very effectively and responded quickly with quoting and questions. Eric, the design layout person was receptive to our suggestions in templating our design to individualize and personalize. The install team, led by Nick, went above and beyond our satisfaction. Overall, a terrific experience!
Easy to work with company
The selection was excellent, the prices were reasonable and everything from Sales to install was executed well. Lots of customer centric features and great people. I recommend Hard Rock to everyone who needs new countertops.
Hard Rock is extremely organized from start to finish. It was an exceptional experience.
Everyone was great to work with, from selecting my counter top choice to the template and then the installs!!!!
Outstanding customer service from all departments
We had a great experience with Hard Rock Stone Works. We just needed a small remnant for an island in the wardrobe but were not treated any different than If it was a big project. Went out of their way to identify a remnant that would work and then only charged us for the actual footage we needed. Very happy! Friendly and knowledgeable people and a great selection!! Will be using again for additional projects.
Yes, I would recommend Hard Rock. The field measure to install time was fantastic, the engineering department was very helpful when issues arose.
I would caution customers to ask questions in great detail about the faucet hole locations for their selected faucet to ensure there will be no problems with the lift rod after installation.
Otherwise, I am happy with the materials, professionalism of the staff and the look of the sink top in my bathroom.
ABSOLUTELY! Your staff is a dream to work with and all those I interact with were Very Very Customer Centric!
So pleased with how everything went. Love the counter and ease of clean up
This is the second house where they have done the kitchen and bath countertops. As always they exceeded my expectations. Susan is extremely knowledgeable about the products and easy and pleasant to work with. Everyone from Susan to the person measuring to the installers are professional, helpful and pleasant. I feel very confident working with them.
They did a wonderful job from sales to install everyone was very helpful and professional.
The entire process was very easy, from picking out our stone through the installation. Communication was open and ongoing, and made the process easy to understand.
This was our second project with Hard Rock Stone Works. The first was through a cabinet company, the second time was direct. I would not hesitate to recommend this company as we will definitely be using them for our two final two projects.
Susan was amazing! So patient with me and my questions and concerns and completely helped me when I was undecided. Her and Scot her awesome with ideas and suggestions they noticed even when I was told by others that something wasn’t doable. Great team!!
I was impressed with all steps of my Master Bath cabinet & counter tops. Communication was excellent even when there was a change in sales personnel.
Countertops are beautiful and it was a great experience from beginning to end! Everyone we worked with was friendly and knowledgeable
I couldn’t be happier. From my sales person Susan who answered all my questions and was so knowledgeable. To the young man that came out and measured and was so precise. To the two young men that came out to install my granite who where so polite and nice and did such a beautiful job.
It was refreshing to be able to see big slabs of quartz instead of a tiny sample.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hard Rock Stone Works as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys