Over the top service
Service was quick and friendly
Good work overall, there was a small difference between one field measure and the granite block on installation, our own contractor worked with this as we had a butchers block next to that granite block. The installation team were very good. We have also recently discovered a very small crack near sink area which was not there at installation. Looks like inclusion in material. D. Gallert
The stone was beautiful,
Already have two people Getting there kitchens done!
Couldn't be happier with my granite counter top. Was so disappointed with my first granite from another company (that is now out of business), but my current counter top is beautiful and so easy to care for. I love it!!
Still not satisfied with service!! Will never do business with them again!!! Threatened to put my account in collections for non final balance cause I was not satisfied!! I will never do business or reccomend them again!!
They did excellent work !
See "areas for improvement" response
Hard Rock Stone Works did our bathroom counter top, shower and door threshold. They did an excellent job and we were very happy!
I have recommended Hard Rock Stone to co-workers who thanked me for the referral. They were impressed with both the sales staff and selection of countertop options and fireplace stone.
Great job from start to finish. Great price too.
Found chip in my kitchen island and caulking shrunk in bathroom and literally disappeared. They really left a mess after installation.
Excellent quality and service! Great value too! I will contact them soon for my next project too!
iwe were very pleased with the rep. & the workmanship the installers did on our utility tub &granite in our laundry room thank you . bill g
Excellent service from samples to final selection to installation!
We continue to get raves from anyone who see the transformation in our kitchen. It’s functional and beautiful...we love it. Hard Rock Stone Works does an excellent job. This was our second house using them.
Difficult to get in touch with a human when you call the office.
Excellent job. I would recommend. Very helpful staff. We are satisfied.
No. Too many issues were experience.
I am satisfied with the service from the sales staff through the installers. Sales showed me many choices and was up front on all choices and costs. The installers did a great job in installation. It fits exactly and looks great!
Very professional and timely.
It’s been a year since our kitchen and master bathroom stones were installed. More important than the many compliments we’ve received, is how beautiful it is to us and the ease in maintaining. I am thankful to Mark Popa for his help and guidance in our search process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hard Rock Stone Works as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys