We did not get the edge profile we asked for. It was not communicated to us in advance that our profile could not be completed as designed. Couple that with the fact that we paid for more lineal feet than was installed, makes this repeat customer not feeling warm and fuzzy about the company.
Great selection of Granite and Quartz, but installation was sub-standard. After extensive "laser measurements" the installers had to use a significant amount of shims to get the granite seams tight. They also cut the sink hole too large and on-site (which made a bit of a mess that I was left to cleanup). To their credit they admitted their mistake and purchased a sink that would cover the hole. The sink was a significant upgrade to the one I had planned to install (good) but I also had to change and upgrade the faucet and plumbing at my cost (bad). This was done at a 2 week delay and resulted in the project being incomplete for a wedding that I was hosting. The worst part was when they came to cut the final sink hole to fit the new sink. It was a very messy ordeal and I was once again left the the chore of cleaning a fine granite powder from the entire room, including inside the cabinets.
Highly recommend. Very professional. Great work.
ACTUALLY I recommenced Hard Rock Stone Works to our new neighbors. In fact the install truck is in their driveway as I am writing this!!
Helpful and knowledgable team end-to-end
They measured my counter incorrectly and sent me another quartz that was not the same one I picked out, Mine did not have silver specks. I should have come and picked out another one was told it was the same. I liked my original salesman very much.
Very professional, accommodated a short turnaround.
Excellent product! Excellent workmanship! Excellent install! Love the counter tops. And they came back with a new piece because one of the measurements on one of the counter tops was 1/4' off. They made it right!
Best service and installation hands down.
Excellent service from samples to final selection to installation!
We didn't have as great of a install experience as the first time we used Hard Rock. The first two times we were so impressed with all aspects that we did not hesitate to use them again.
Counters were mis-measured or mis-cut so another piece had to be cut. New piece was installed with different edge than the other section that it matched up with. Customer Service was awful. They kept asking me to accept as is for a $500 discount. Seam was terrible. Nothing like the original. They said I "lucked out" with the first one and they aren't usually that good. Beautiful granite selections and easy to shop but the rest was a nightmare. My mom thought I had bad luck and used them for her island update. The piece they installed was cracked underneath and they used filler on it and pretended no one knew.
very professional and nice to work with
When I purchased my granite I was told that it is very difficult to repair the leather surface of the granite. When the installer came in he used the countertop as a base to cut wooden shims on and he slipped several times with the utility knife and gashed the surface. This showed me a lack of knowledge, professionalism and quality of service.
Very professional and pleasant! Excellent work! Very pleased and would definitely use again :)
This experience could not have been better.
The staff was friendly, Marley was very helpful in scheduling ALL of the additional visits required to complete the job.
2nd time I have used Hard Rock for bathroom updates. They do an excellent job. Courteous,knowlegable know what they are doing .You won't go wrong using them. Job turned out beautiful. Thank You.
Have recommended to my daughter who purchased counters from Hard Rock
Great staff especially Susan and Tyler. I will definitely recommend Hard Rock to my family and friends. Susan was absolutely helped us pick the right color Quartz for our bathroom. Its perfect!
We originally ordered our countertop on 4/13/18 and still is not complete. They are coming out for a fourth time but not sure when since they need to order another quartz stone due to damage on the first one.
Everyone I dealt with at Hard Rock was very helpful and knowledgable. Dealing with them was a breeze, and I'm very happy with my new countertops.
Highly recommend Hard Rock Stone. There was a small issue and they took care of it. Beyond satisfied.
Hard Rock not only installed my new quartz counters doing a fantastic job. But, they made several adjustments along the way to make sure all was level and looking great. I appreciate all the extra work they did to install my new counter tops.
AWFUL customer service. Our salesperson was not very knowledgeable and did not communicate or follow-up with us promptly which caused a cancellation of our first install date. This required that we then reschedule subsequent trades to finish fireplace, walls, etc. in our room. We paid $1300 (incl a $250 'custom layout fee' for a simple 18 x 39 fireplace hearth!) & the first template was made wrong so the granite didn't fit the space. This required another reschedule for install & subsequent trades at our home. The Company's response to this was that they wouldn't double-charge us for the custom layout & milling fee of the second hearth they had to make to fix THEIR mistake! Too many delays, mistakes which created a big headache for - including rescheduling successive trades at our house & the Company did nothing. They have a beautiful showroom & stone selection but obviously do not care AT ALL about their customers. Very disappointed.