Yes, they stand behind their product and want me their customer to be completely satisfied.

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Everything was done so perfectly. Prices ,service, employees, timing, product, love them!

if I could give 10 stars, I would. Max in sales is the best, and the whole experience was great from scheduling to installation. Best company I have ever worked with in this type of business.

Hard Rock is absolutely amazing in every way. Everyone there is extremely knowledgeable and goes out of their way to help. Hard rock is literally the epitome of what every company should be.

Everything

We have used this company many times and always recommend when possible.

Very patient and on time

Will absolutely be back and recommend Whitney Myers! She made the experience fun, easy, and was extremely knowledgeable!

Very helpful sales staff, easy installation and great products with so many to choose from.

Process from initial meeting until completion went extremely smoothly.

I had a great experience working with hard rock stonework, great help from Susan finding the right countertop for our kitchen renovation! Measuring and installation went flawlessly. Definitely would highly recommend! Will definitely contact hard rock for my next project !

I only trust Hard Rock for sourcing and installing my home improvement projects that involve granite or quartz.

Great from beginning to installation!

Probably since we aren’t thrilled with the installation and the problems we had with the sink being cut in incorrectly.

I would highly recommend Hard Rock Stone Works. Everything about them was great. Susan was the best to work with. She helped me through all my decisions.They were on time for the measurement and install. Communication with this company was excellent. The product and install was excellent!
Highly, Highly recommend.

Everyone I was in contact with were very friendly. They knew their business.

Hard Rock Stone Works has now installed five countertops for us. We love everything they have done. We have found everyone friendly, knowledgeable, and professional from the salespeople to the installers. We would not hesitate to recommend them.

This company is top notch in ever way. Our experience was great and our product is beautiful! Highly recommend!

Excellent selection of material.

Excellent staff and workmanship. Max was very professional and helpful. Beautifully made kitchen counter top

The installation was went well. However, it has taken me so long to write a review because I truly wanted to have time to come to a thorough opinion. I am truly disappointed in the quality of the quartz countertops that I purchased. I have only used what was recommend by the Hard Rock Representative, which was Dawn dish soap to keep my quartz countertops clean and looking like new. However, that has NOT been the case. I feel like I am in a fight for my life everyday, to be certain NOTHING sits on the countertops, because EVERYTHING leaves some type of water stain, or left over mark showing that something was there. I have invested in various trivets and pads to ensure that nothing sits on the countertops to prevent the aforementioned, but the simplest things leave marks or residues. I find myself working tirelessly to keep the marks away and/or making sure NO ONE sits anything on the countertops. I choose the Silestone Eternal Classic Calacatta countertops, and really wished that I was better informed of what I was up against. I communicated countless times that this was my first purchase with countertops, and I was really relying on Hard Rock Stone Works guidance. I was never told of the tireless upkeep that these countertops would entail.

The office and sales people were great. The end product is great. I’m pleased with the new counters and sink. In one bathroom, they did not evenly line up the back and side splash, which is disappointing. A different crew did the other bathroom and they did make them level. My biggest complaint is the mess they left behind, especially the crew that tracked mud all over our foyer, 1/2 bath and kitchen, which could’ve been avoided with drop cloths. I spent an hour cleaning up after the first crew and two hours cleaning up after the second crew. While I do sometimes need to clean up after some workmen, this seemed excessive.

I would definitely recommend Hard Rock. My comments within this review detail my sentiments, I'll just add that not only is my kitchen counter so beautiful, but all involved contributed to it's success and my complete satisfaction.

Very likely to recommend. The entire experience was excellent.

I've used HSW for at least four projects over the past 10 years if that says anything. These guys do great work at reasonable prices.

The whole experience was a pleasure. Kitchen remodel can be a headache. But, Hard Rock handled the project with professionalism. Every step in the process was easy. As a result, our kitchen remodel WAS NOT a headache. The hardest part was selecting the countertop. But Mark was spot on in his recommendations. Once we made our selections, the timing of the project couldn't have been any smoother. Everyone we dealt with, even the girls on the phone was so kind and helpful. As far as the measurers and the installers, we can't say any one was better than the other. They ALL were knowledgeable and good at what they did.

The selection was great. Working with Susan made it all less stressful. The entire team involved did a wonderful quality job. I am very pleased.

I was very satisfied with the whole experience.

was so happy with the first job [kitchen] did the rest of house

We would recommend Hard Rock. The job was done right in a timely manner.

We have done three different projects with Hard Rock Stone Works and a fourth is coming up. There is no reason why I wouldn’t recommend them to family or friends.

From sales to measurement to manufacturing to install, each step of the process was professionally executed.

I have used this company a few times. I have also quoted out projects a few times as well. It's worth shopping around if price is your main concern. Hard Rock does go above and beyond. They take extra measures with communication for measure and install. They provided an exact time if arrival along with a photo of the employee that is scheduled to arrive at your home.
I did have a bit of a hiccup this past time. There was an isolated issue so I don't want to take it out on the entire company but when we made them aware of our issue the quickly worked to find a solution and exceeded our expectations on the fix.

If I knew anyone else getting counters and such i would send them here. They were on schedule for everything and did a great job.

Very professional team with superior results

Really happy with everything until the install.

Highly recommend

Excellent company to work with regards to new kitchen counters.

We liked the selection that Hard Rock had to offer and appreciated their prompt and organized communication with us.

Picking out a countertop was much easier than I anticipated. Very professional business and a large selection of samples. Also, very quick turnaround from picking out countertop, to measuring, and then installation.

I will be sure to pass in your name , it’s worth the drive !

Yes we would recommend Hard Rock Stone Works for a kitchen remodel. They arranged for every aspect of the kitchen under one umbrella which was helpful. All the people we dealt with were very personable and easy to work with. We are very satisfied with the end product.

Great job. On time. Very professional.

would recommend to anyone looking for counters

Excellent work! We love our new counter tops!

I have already shared with some folks that the granite came from Hard Rock Stone Works.

This was my 4th project working with Hard Rock Stone Works and it’s been the 4 th great experience. If I ever have another project I will not hesitate to work with Hard Rock. Bill Campbell makes the process easy. I always recommend him and Hard Rock when anyone mentions a project they are working on.

They had a lot of selection to choose from.

Our experience started off great with our salesperson Bill being very knowledgeable and helpful to our wants/needs. There was a wonderful selection of stones to chose from and we got a great BOGO deal. That being said, the rest of the process could be described as “sloppy”. There was confusion with the type of sink we chose, which required an extra appointment for “carpentry work”. One employee told us exactly the type of work that needed to be done, costing us an extra $300 or so. We scheduled the appointment based off of what we were told needed to be done. When the carpenter got there, he told us something completely different, made 2 simple cuts, and was gone within 15 minutes. This is something we easily could have done ourselves. We felt we were mislead in this situation. Also, on our install date, one of our countertops was too long. The installer took it out to the truck to cut it, which then he cut it too short. We had to wait an extra day for a replacement slab. On top of all of this, there were 2 sizable scratches on our countertop that required ANOTHER appointment to fix them. All in all we felt like we got a great deal but not the best service after our initial appointment.