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Excellent work with a quick follow up to any issues.
Recognized Excellence - Everyone worked well together to make the project go smoothly
Recognized Excellence - Judy, Randy, and Rick are true professionals and they were a pleasure to work with.
Areas Of Satisfaction - Their responsiveness and attention to detail. Their honesty and clarity in keeping us informed of project costs.
Areas Of Satisfaction - Design guidance and advice on choices, attention to detail and high quality standards.
Additional Comments - Love the end results.
I would definitely recommend them. What they projected about their business and their employees were absolutely on target. They did not hide anything and everything was very open.
Recognized Excellence - I would recognize the subcontractors and the project manager. Everyone was excellent.
Areas Of Satisfaction - I was satisfied because they are top quality, made no shortcuts, and produced what they said they were going to produce. They have great customer relations and they are very concerned about the happiness of the customer.
Additional Comments - If I had another home, whether it be brand new or remodeled, there would be no other contractor I would go with.
Recognized Excellence - Judy Mozen
Areas Of Satisfaction - Communication, scheduling, design ideas
Recognized Excellence - Judy Mozen obviously loves her work and is a top-notch professional; She is also very creative and freely offers suggestions to enhance a project.
Areas Of Satisfaction - We needed a very custom window treatment for a bank of windows in an old home and her design suggestions were invaluable
Handcrafted Homes provides outstanding service and the highest quality workmanship. I would highly recommend them.
Areas Of Satisfaction - The design and workmanship were outstanding. The quality of the job they did and the outcome was outstanding.
The level of integrity and attention to detail provided by Handcrafted Homes, Inc. was of the highest level. Everything was handled as if it was their own home. It was a wonderful privilege and opportunity to work with such professionals and we look forward to continuing our relationship as friends.
Expertise - Judy Mozen’s ability to solve design problems was remarkable. Although, there were a number of outstanding solutions, two were exceptional - the master closet cupola and locating the elevator.
Communication - Because of extenuating circumstances we had to move out of town for a year. We were kept abreast of the project via email and on-site videoconferences on a weekly basis. Communication was impeccable throughout the entire four year project.
Handcrafted Homes did a superb job on a very complicated remodeling project that involved structural problems in our home. They came up with creative solutions for addressing the structural problems that gave us a beautiful new living area. This is the second time we have used them on a major remodeling project, and I would recommend them to anyone.
Areas For Improvement - They did not fall short of my expectations. I expect the highest level of quality and client service from the and they consistently deliver.
Areas Of Satisfaction - Their two greatest strengths are top quality work and communication with clients about all aspects of the project.
Handcrafted homes does extremely high quality work and stayed focused until the project was completed to our satisfaction.
Areas For Improvement - None
Areas Of Satisfaction - Efficiency and quality of craftsmanship
Handcrafted Homes is a class act! They exceed expectations and I would recommend them to anyone who wanted quality work done.
Areas For Improvement - I'm not aware of anywhere that they fell short.
Areas Of Satisfaction - As I stated above, Handcrafted Homes is a class act! They exceed expectations and I would recommend them to anyone who wanted quality work done.
Lead Source - I met the owner at my Leadership Atlanta class in 1998.
Areas For Improvement - None. They were excellent
Areas Of Satisfaction - Their knowledge, expertise, communication and work were all excellent. We are enjoying the finished product!
Additional Comments - Thanks to Judy and Randy and all their workers for a job well done.
Judy and Randy were excellent. I disliked Rick.
Areas Of Satisfaction - I was most satisfied working with Judy. I liked her expertise, designs, and attention to details.
We had a great experience with Judy and Randy and found their subcontractors to be excellent. Very professional and dependable.
Areas Of Satisfaction - The professionalism and high quality of workmanship and materials are what make me want to keep using them for future projects in our home.
After an exhaustive vetting process of several residential contractors in Atlanta, Handcrafted Homes, Inc. was chosen to perform complete renovations of our kitchen and two baths. We could not have made a better choice. Their professionalism, demand for high quality work and vast knowledge of the renovation process were invaluable to the project. They really listened to what we wanted and made excellent suggestions to improve on our vision both aesthetically and architecturally. Though our budget was not extensive, they worked within its parameters and gave us a home well beyond our expectations. If you are looking to renovate your home, we strongly recommend you hire a contractor and definitely recommend Handcrafted Homes, Inc. for the job.
Areas Of Satisfaction - Professionalism - Judy Mozen and her entire team are extremely professional. Very friendly and approachable.High Quality - Judy's demand for high quality work is unmatched. The job, no matter how small, must be completed to the highest standards.
Lead Source - An article of the top 20 Atlanta residential contractors in the Atlanta Business Chronicle
Customer Suggestion - Keep doing what you're doing, the way you're doing it. Great company!
Randy and Judy are professional, conscientious and bring a wealth of experience to bear on making their clients happy. I have worked with a good many contractors over the years and they are instantly credible and far and above what I was used to. They may be pricier than others but at the end of the day, you definitely get what you pay for!!
Areas Of Satisfaction - Professionalism and attention To detail because that reflects on the experience and the final product.
Sales Attentiveness - Randy and Judy are always attentive and thoughtful and very eager to protect and educate us.
Likely To Recommend - We have already recommended them to several folks we know, both personally and in a professional context. Randy and Judy are professional, conscientious and bring a wealth of experience to bear on making their clients happy. I have worked with a good many contractors over the years and they are instantly credible and far and above what I was used to. They may be pricier than others but at the end of the day, you definitely get what you pay for!!
Areas For Improvement - They exceeded expectations.
Areas Of Satisfaction - Judy and Randy are delightful to work with. What a surprise for contractors! Also appreciated Judy's design help.
Lead Source - Friend
Recognized Excellence - They all did a great job. Ron always has been very responsive and helpful.
Influential Qualities - Past experience.
Recognized Excellence - Judy and Randy, and anyone they brought into our home.
Additional Comments - I have recommended them and I know that they've had additional work because of us. I've answered a lot of phone calls from people that were considering using them.
Influential Qualities - We interviewed a lot of potential builders, and they were the first ones to look at me instead of just my husband. Judy and I were sitting at my kitchen table and she looked me square in the eye.
Recognized Excellence - Judy, Randy, and Ron. They are all wonderful and amazing.
Additional Comments - You're always going to get exceptional quality with them. No matter the size of the job, they care for every client.
Influential Qualities - I have known Judy for years, and I know what her work ethic is like. She and Randy both care about their product and what they do. I have not had any problems.
Recognized Excellence - Ron Nockman, the foreman.
Influential Qualities - We have used them previously.
Recognized Excellence - There are so many. Randy and Judy are phenomenal and they surround themselves with quality people. They're all great.
Additional Comments - They're the best ever. They are honest, ethical, always on time and on budget. I wouldn't use anyone else.
Influential Qualities - A recommendation from our kitchen designer.
Recognized Excellence - They are all great, top to bottom.
Influential Qualities - Reputation.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Handcrafted Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys