Super quick and friendly staff. Answered questions and quickly responded to messages. Kept us in the know and worked with us on changes and concerns!
Additional Comments - We really enjoyed working with Hivex and will recommend them to others! Love that all of their employees are employed and not contracted out. We
The saying that you get what you pay for is certainly true when it comes to construction. They were easy to work with from start to finish. They gave us a good quality basement that we're proud to bring people to see. They listened to our wants and needs and made it a reality.
Hivex has an excellent referral program. Their reputation is outstanding and we have heard nothing but positive recommendations from others who have used them in the past.
Quality Of Workmanship - Their craftsmanship is outstanding! We had a vision, we provided them pictures of our ideas, and they created exactly what we were looking for! They don’t cut any corners and are constantly communicating with clients to make sure they get everything right.
Professional & Organized - Hivex’s process impressively streamlined. We knew exactly what to expect from the beginning, and knew what was happening in our basement each day. We hardly had any questions about what happening because everything was laid out and communicated fluently. From the very first day we knew Hivex was a step above their competitors. They are extremely professional and their prices are reasonable. But what makes them standout the most if their efficiency and quality of work. Hivex gave us a timeline of 8-12 weeks and they completed our project in 4 weeks! We were blown away. Our basement is beautiful. It doesn’t feel like a basement at all, it’s a whole new floor of living in our house and it flows beautifully with the rest of our home.
Sales Knowledge - During our initial walkthrough they took the time to listen to our ideas and provided ideas of their own that complimented our vision and made it even better! They have such an extensive knowledge of what works and what doesn’t, they were extremely helpful in navigating the creation of what we were looking for in our basement.
Communication/Response Time - Every week our project manager gave us weekly updates and dates of the next phase. We also received emails on the day a new phase began so we knew what was happening on that day. We were told exactly what we needed to provide and when it would be needed so the process wouldn’t be held up.
Additional Comments - 1,000% recommend Hivex! They are the best in their field, by far!
The work that was done was very good which is the most important thing. The one negative we had was the lack of commmnication. There seemed to be quite a disconnect throughout the process. If we didn’t ask what was going on or what was needed, we weren’t informed a lot of the time. We felt this could have been finished much quicker if that wasn’t the case. Other then that the work that was done was of high quality and we are happy with it.
They were very professional. They were very timely of reporting to work and finishing the work
I’m glad I chose HIVEX to complete my basement. I had seen other finished basements of satisfied friends and neighbors so it was a no brainer. The entire staff was professional and a joy to work with. I was kept abreast of every detail of the project and my basement was completed well within the suggested timeframe.
Quality Of Workmanship - Outstanding workmanship!
Problem Resolution - My project manager was always available to answer any questions or concerns that I had in a timely manner and would send the appropriate person immediately to fix the concern I had.
Professional & Organized - From day one, all team members worked so fast and efficiently together.
Sales Knowledge - Michael actually came to my house twice because I didn’t decide to complete the basement after the first quote. So on the second visit I really knew what I needed the space to be converted into. He made my vision come to life in the actual space and on paper. Wish I would’ve gotten it done sooner because I love my new space!
Communication/Response Time - Every time I would either call or text my project manager John Gaskil he would reply back immediately once available. He was a pleasure to work with. He made sure it was a seamless process and is very knowledgeable and knows his job and takes all concerns serious.
Hivex was outstanding in every way. So pleased with the service and process. They have every step precisely calculated to make it an excellent experience for the customer. Thank you.
We knew from the initial visit exactly how much our basement remodeling would cost and that's just something you can't get from other companies. We knew what would be happening from the very beginning and Bob kept us updated weekly on what would be happening to our basement.
The entire experience was one that I was truly impressed with from start to finish. Throughout the entire interaction, I was looking at what was going to happen, thinking there might be issues or lack of communication throughout the process. Everything was flawless. From the communication, the professionalism, the information they shared regarding where they are in the process. I was able to personally see that everything and everybody was in sync. It was a wonderful experience, and I'm truly impressed. Whenever there were questions, we would text them, and receive a response from them. If someone was on vacation or not available, they would give us another contact, who also responded in the same way. It was rich, timely communication.
Absolutely! We have already recommended Hivex to a couple of our neighbors with one referral.
We were so glad we found HIVEX Basement Finishing Co. They made refinishing our basement a breeze and were a pleasure to work with. We would definitely recommend them to friends and family.
Additional Comments - A truly seamless and stress free experience. I Highly recommend Hivex.
The experience was wonderful from start to finish. My project manager was friendly, understanding of our vision, and extremely patient with my inability to make a decision. Communication throughout the whole process was on point and the framing, plumbing, electrical, painting, flooring, tiling, and finishing crews were all amazingly professional and friendly.
HIVEX Basement Finishing Co has been great and easy. They were receptive to our concerns throughout the process.
They performed excellent quality service.
Professional & Organized - They were very professional, efficient, and gave excellent customer service.
Sales Knowledge - We selected HIVEX after meeting with the salesperson because of the explanation of their process. They were very efficient. The work was completed on schedule, and it was beautifully done.
Communication/Response Time - My project manager responded within a few minutes.
Additional Comments - It was a seamless experience for us. They were efficient, professional, and the quality of the work was excellent.
HiveX made finishing the basement fun and easy. They made the project seamless from sales, financing to getting the project done. Communication with our project manager John was fantastic. We are so happy with our new basement. The project is now complete and I have to say, I miss seeing and talking to the HiveX family!
The company was very prompt. They worked very hard all day. They were great with communication. From A to Z, they did a great job.
Sales Knowledge - Chris was wonderful.
Communication/Response Time - They were very prompt in responding. It took less than 24 hours.
I'm so glad we had HIVEX complete our basement. It has been on our to do list and they just came in handled everything and we're upfront about anything that we would need to address and helped us keep everything on track. We have been telling everyone about them and whenever people ask who did our basement, I say you need to call them!
Always answers concerns and questions along the way
We had a great experience with Hivex from start to finish. Wonderful to work with and fantastic results.
Additional Comments - We had a great experience with Hivex from start to finish. Wonderful to work with and fantastic results.
I would be hesitant to recommend to a friend due to having to pay for an expensive after hours hvac service call on the day the electrician was working. He neglected to flip the breaker back on which lead to very warm home and no A/C when I got home.
Way too expensive for what is being done. Too much needs to be purchased and completed separately by owner / purchaser.
I'm very glad we chose HIVEX to remodel our basement. The salesman was very clear about our options, helped us create a finished drawing, and walked us through all the steps. The project manager did a pretty good job of getting the crews in on-time to get the work complete. It was pretty fun watching the progress of the remodel, especially the early stages when it went from a large unused space to framing and drywall and actual rooms. The bathroom looks great, and the kitchenette is pretty neat. My mother is going to love it when completed.
Quality Of Workmanship - The basement looks fantastic
Everything has been absolutely amazing! Scott is the very best project manager around. Amazing communication, customer service and just an all around great guy. We couldn’t be happier with how things are going. The basement looks gorgeous and it’s not even done yet!
Quality Of Workmanship - Absolutely great workmanship all around.
Problem Resolution - Any issue we had we were able to reach out to our Project Manager and he resolved the issues immediately.
Professional & Organized - After every day the crews cleaned up after themselves and organized all of the leftover materials and tools. Very organized job site.
Communication/Response Time - Our Project Manager shared his personal cellphone number with us and he was reachable each and every time we needed him.
Additional Comments - This is the absolute best experience anyone could ask for in a large home remodel. We will recommend this company to anyone who needs their basement finished. My only complaint is that I can’t hire them to remodel the rest of my home.
Outstanding company with knowledgeable and professional staff. Would and have recommended Hivex to several of my friends and neighbors.
Quality Of Workmanship - Outstanding
Communication/Response Time - Outstanding
The HIVEX team did an overall outstanding job on my project and really worked with my schedule. They also got it completed a few weeks early, which was especially nice!
Quality Of Workmanship - The two rooms I had remodeled turned out extremely well. I additionally had to have an access window installed for the room to be considered a bedroom, and the access window turned out to be pretty fabulous.
Problem Resolution - Bob Salo was my project manager, and he did a fabulous job addressing all my needs, and even went above and beyond with minor things that weren’t really included in the project (replacing a light fixture on an outside wall that turned the bathroom lights on and off, installing outlets on an adjacent wall outside of the actual work area).
Communication/Response Time - Bob was very approachable and communication flowed well. I always received a quick response with any questions or issues I had.
Additional Comments - The team did a really fantastic job and I am pleased with all of the work they did.
Yes, we would recommend HIVEX to a friend for basement finishing. The project was done in a very professional manner, and Scott was very responsive to all our questions and concerns. Thanks HIVEX!
Additional Comments - We had a wonderful experience with HIVEX. Thanks and have a glorious day.
Additional Comments - Great work, communication, and professionalism. Can't wait to see the finished product.
I will highly recommend HIVEX to anyone remotely thinking of remodeling their basement. I have zero complaints from start to finish. Michael, their Sales representative, and John, Project Manager are extremely professional. It was clear they knew what they were doing and how the process was going to work. I highly HIVEX Basement Finishing Co. to anyone needing their services.
HIVEX was hands down the best basement company we spoke with and we're so happy with the price and experience. ZERO regrets choosing them and will 100% recommend them to everyone.
From Day 1, my experience with Hivex was fantastic. They provided me with an honest and transparent quote, with no hidden charges or surprises. They take their professionalism and professional standards very seriously, which impressed me from the start, so I was convinced they were the right choice for me. The project itself was completed exactly as planned, with absolutely no issues (the only hiccups were with Lowes!) and amazing communication from my awesome project manager every step of the way. I had heard so many horror stories of bad home improvement projects, I was very wary of taking this on, but Hivex made it such a stress free experience. I know it was the best choice for my own peace of mind, and I'm so happy with how the basement turned out. Thank you, Hivex team!
Professional & Organized - John was a fantastic project manager. The team was very professional, and the communication was outstanding. I knew what was happening at every stage of my project. As a project manager myself, I know the challenges in managing large projects and I was very pleased with John's professionalism, work ethic, and communication at every phase of the project.
Sales Knowledge - Michael was extremely knowledgeable, but more than that he was very open, honest, and transparent about everything involved in the project and the associated costs. He knew how anxious I felt about the commitment to such a large project, and took the time to explain everything and answer all of my questions. His openness and honesty were what convinced me to choose Hivex, and I knew at once I wouldn't trust anyone else to give the project to.
Communication/Response Time - John was extremely attentive and the communications were fantastic. Even small or minor questions were answered quickly.
Additional Comments - Thank you for a great experience, Hivex!
Additional Comments - We have used Hivex twice now on two different houses. For our second house we did a lot of research to make sure we are getting the best deal and quality. We still came back to Hivex because they are the only ones in the area that can do what they do, as well as they do and as fast as they do.
Additional Comments - HIVEX Basement Finishing Co. was efficient and professional.
Additional Comments - Hivex are the consummate professionals! They are organized, communicative, and always one step ahead of the next question I think to ask. Our experience has been great, everyone is helpful, friendly, and accommodating. We are so thankful that we chose Hivex and we are telling everyone we know how pleased we are with the work and the company. Thank you Hivex!!
Additional Comments - Overall we are happy with our finished basement.
We solicited bids from 4 contractors….Hivex being one of the 4. One contractor ghosted us during the process. One contractor came in $200K more than we projected for the cost (a lot of the cost was for design services we didn’t require). And another contractor which we had used in the past (and we’re very happy with) came in over our projected estimate. Hivex’s estimate was spot on. From start to finish (and this included getting rid of “junk” we no longer needed and moving “junk “ we still wanted to our garage) Hivex was professional, communicative and fast responders. We would definitely recommend them for your basement project.
Problem Resolution - Incredibly fast and creative in resolving issues as they came up…truth be told, it was usually issues on our part (I.e. design changes) as opposed to “problems”.
Professional & Organized - Our project manager, John Gaskell was very well organized and always professional. He provided expert advice and was able to work around delays caused by us without any loss of time in the project schedule.
Additional Comments - We were questioned by 2 realtors who live in our neighborhood and my brother’s neighborhood if we would recommend HIVEX. We said unequivocally YES.
We would recommend Hivex without hesitation. In fact, we already have!
Professional & Organized - Hivex has their process down to a science. Each step is planned and completed quickly with their own skilled contractors (electrical, dry wall, framing, tile, plumbers, etc) so there is no waiting on sub contractors to show up. They plan and communicate every detail so you know exactly what to expect. If there is any small change, they let you know. They are quick & efficient but do amazing work. Can't say enough about how impressed we were with their company!
Sales Knowledge - Hivex was able to give us a quote to finish our basement at our first meeting. Even more importantly, they stuck to that quote with no surprise "add ons" or up charges during the process. Other companies we got quotes from took weeks to get a quote back to us. Some even wanted us to pay for plans to be drawn up before they would bid. Not Hivex. They were quick, easy & trustworthy with their quote.
Communication/Response Time - Bob, our project manager, was the best communicator. We had a text string where he gave us weekly updates on what was completed that week as well as plans for the next week(s). Any time we had a question, we just sent it in the text string and he responded almost immediately. Any questions or issues (not that we had any issues with them because we certainly did not) were addressed right away. Even when we had a delay on our side with another vendor that held up the completion of our project, Bob checked in with us often and stayed on top of everything. We have never had a contractor communicate so well!
Additional Comments - Hivex is FIRST CLASS! Best people and the BEST contractor we have EVER worked with!
Seamless from start to finish. Weekly updates on the current progress and upcoming weekly production schedule a personal touch. John Gaskill was our Project Manager and was always available immediately to respond to questions and offer a workable solution. Always on time and work crews were professional and courteous. I have already recommended your services to a neighbor. Five stars+++
Quality Of Workmanship - The framing was higher quality than the original NVP builder....in fact all work quality was a big improvement from original builder.
Problem Resolution - Not problems, but alternate solutions were discussed and no time was lost.
Professional & Organized - On time completion exceeded our expectations.
Sales Knowledge - Mike was our sales consultant. On time, personable, knowledgeable,...not a salesperson, more a buyers consultant and advisor.
Communication/Response Time - Weekly updates for production time lines was a great way to let us know you sincerely cared about our home completion.
Additional Comments - Wish we had another basement for you to remodel!
Very easy to deal with. Quick, professional, and pleasant people. High quality work. Excellent full-service design/build capabilities at a very reasonable price.
Quality Of Workmanship - Very high quality work from all trades. As someone with an engineering background and an extreme attention to detail, I am extremely happy with the process and results.
Problem Resolution - The company is extremely responsive. Our PM, John Gaskill, was very knowledgeable and communicative. He responded to our questions and requests quickly and thoroughly.
Professional & Organized - All tradesmen were very professional in all interactions. They share very organized, being able to quickly, and neatly turn around a small basement rennovation with limited access.
Communication/Response Time - PM was very responsive, typically responding within hours of our texts (within normal working hours).
Additional Comments - After living with our newly finished basement for a month, I am just as happy with the result as when it was turned over to us. Knowing the quality of the craftsmanship behind the drywall is just as good as the finishing brings me peace of mind and validates our decision to build out our basement.
I would recommend John and the Hivex experience to all my friends, family, and associates
Problem Resolution - John always gave us alternatives to any potential challenges and worked with us until we were 100% satisfied
Professional & Organized - Our project manager, John, was very organized and responsive to all communication and he made the experience A+
Communication/Response Time - John utilized a group text with my wife and I to keep us updated on project status and to address any questions that we had
The work was done as stated in the contract but somethings were not clearly stated. I did not know that when it stated an room was unfinished, no work would be done. The window screen was not replaced and was cracked when using it to enter and exit the work area.
Good experience! the work was well done and problems were promptly dealt with.
Problem Resolution - Very responsive!
Excellent customer service, attention to detail, and quality work.
Problem Resolution - Anything I needed or pointed out, was taken care of.
Professional & Organized - Professionalism and organization was top-notch
Communication/Response Time - Always in touch with me, excellent communication.
Additional Comments - By far the best building and remodeling experience I’ve ever had.
Additional Comments - HIVEX was creative and flexible in finding solutions to remodeling issues as they arose during the process.
A very professional company!
Professional & Organized - Outstanding process and first-class employees.
Sales Knowledge - Kudos to Mike!
Communication/Response Time - Scott is the best…kept me informed. He’s very professional.
Additional Comments - Outstanding experience and process! Keep up the good work.
We couldn’t be happier with our new finished basement! Hivex was wonderful from start to finish. This is one company that delivers more than it promises… pretty unusual these days. If we had it to do again, Hivex is the only company we would turn to!
To me, our basement finishing was easy, nothing very extravagant or complicated, a Room, a bathroom, a wet bar, and walls. 99% of the people we dealt with were very professional and did a great job, but there is always that one that drives you nuts. The framers, the electricians, the finishers were all great. There were times I with that they would have simply asked a question about how we would like things, but that never happened, they just did it and assumed it was correct. Overall, they did a fantastic job, but need to communicate better.
Drywall work was quick and once paint was on, spots in corners and by window molding were not smooth. Great structural work of full wet bar, but cabinets were installed too close together not allowing adjoining cabinet doors to both be open at the same time. Cabinet handles not installed. Dust left all over inside of cabinets and drawers. Trash left in basement and in backyard after project managers final walkthrough. Railing installed but left unfinished (Hivex said it’s the homeowner’s responsibility to sand, stain, and seal handrails.
Issues with the dimmer lights - electrician came out to fix, but issues stil present. I was not allowed to install the LVP flooring before the baseboard trim leading to me causing damage to the baseboards. Additional cost incurred to repair/paint
Overall work was ok, but for the price paid, there were too many headaches and things I had to figure out on my own
Everything thus far has been great! A lot better than most contractors there were small issues here and there but when asked they fixed them within the next 5 business days