The health and safety of our customers and our team is a priority to us at HIVEX Basement Finishing Co.. We are currently monitoring our staffs temperature daily, providing them with CDC-approved PPE (i.e. masks, gloves, etc.) and reminding them to wash their hands/use hand sanitizer frequently.
Our office staff is working remotely but we are still keeping our standard business hours and are currently accepting new project consultations.
HIVEX is now offering virtual basement quotes and virtual contract closing meetings.
They did very good work, and they met all of our exceptions!
They were completely professional from step one all the way through the process. They communicated with us very well. They would bend over backward to satisfy us.
They were over the top with how organized and professional they were. Their communication was fantastic. They were very timely.
I would like to recognize Bob. He did a fantastic job. Every crew that came in, no matter what their job was, they were all fantastic.
I was pleasantly surprised and happy. I would recommend them to anyone.
We recently hired HIVEX to finish our basement. We were impressed from the first phone call, to our Sales Rep. Michael who went through the HIVEX process. We could see how organized HIVEX is from our conversation, to financial options, professional brochures, and well laid out schedules. Michael was very respectful and we never felt pressured to make a decision. We quickly called back and had a start date on the calendar. Our Project Manager, Bob was very professional and knowledgeable. The plan was very well laid out and they always communicated what the next steps would be. Bob was always quick to answer any questions we had and to give suggestions when we were uncertain. The teams “can do” attitude left us with no worries on the superb job that they accomplished. They proved that they stand behind their commitment. We LOVE our basement and highly recommend HIVEX to finish your basement too!
Great job and we have already recommended HIVEX to several friends.
Bob Salo was great to work with. Always answering texts or emails and explained everything.
We are very satisfied with our finished basement and are looking forward to spending a lot of time down there! Thank you!
We could not be happier with the quality of the work, the attention to detail and the highly responsive communication. This is a 1% company in that we’ve never had a better experience. Really.
The basement is exactly what we envisioned. Every worker that we interacted with was friendly, helpful and worked to make sure we were happy.
We appreciated that they always listened to our concerns and ideas
Dan was most amazing. He never said no.he always seemed to come up with a way to make our ideas happen.
This was very impressive as with each stage the build out that specific team had their own company vehicles specific to the job with everything in them ready to go.
Our project manager was a true Rock Star (no really). He made sure any issues we had were taken care of.
They were on top of everything. Honestly think they finished ahead of schedule.
Everyone was always positive and willing to help.
Project manager John Gaskill and the framing team
Professionalism of entire team of project managers and craftsmen.
We worked mostly with Chris McNally andhe did a really great job. We communicated with the office secretaries and they were always very kind and helpful
HIVEX Basement Finishing Co was very flexible and worked around our schedules. They were personable and took the time to discuss the job. Everything they commented about was on point. They were quick to respond.
Not only were they knowledgeable, but they also made several site visits to my home. It was hands-on with the project manager. He was always on point and never stopped calling us. He walked us through each phase of the project.
HIVEX Basement Finishing Co. immediately addressed problems and concerns.
I am not sure if we got a fair value. I got them off of Angie's list. I had heard about horror stories and I was willing to pay more for the quality. I am satisfied with HIVEX Basement Finishing Co. I was glad that I did not have to get the permits.
All the people from HIVEX Basement Finishing Co. were professional. They came on time and came when they said they would. They engaged us in a professional manner. They were respectful and courteous.
Billy was good and our project manager, Bob should both be recognized for their exceptional service.
They were absolutely fantastic from start to finish.
I would like to recognize Chris McNally, my site manager. If I could rate him any higher, I would.
Top quality work and workmanship. My basement was completed when promised with no issues. Highly recommend HIVEX for ALL your basement remodeling needs. Completely satisfied with finished product!
Hivex did a nice job with quality of work and communication. Any issue (mostly minor) was addressed and handled without question. We are very pleased.
Everything was great as far as the initial walk through, the construction, and communication. We never felt like we had to worry about a thing and left it up to them. It was exciting from beginning to end.
They got things done very quickly.
The flexibility and the customizations that we asked for exceeded my needs. The custom tile work was phenomenal, we are very pleased with that.
We appreciated how the workers cleaned up their mess at the end of each day. They adhered to the schedule and were on time.
Thank you Bob, Scott & his brother (apologize I forget his name). Our bathroom tile guy did a great job; electricians were good.
This company really does it right. The work is excellent, the employees polite and professional, and the end product everything I hoped for. Terrific job!
Thr suggestions made to my proposed layout were excellent and made the project. Much better.
We knew everything that was happening along the way. As each phase ended, we were briefed anew on the next step. Really a quality company.
The owner was terrific with his initial presentation and the project manager, Chris, was very professional.
Very professional work force, on time, polite, respectful.
Excellent workmanship in all aspects of the project. We are very satisfied with the quality of the work.
We are very pleased with HIVEX completing the project within the scheduled.
We are very happy with the cost for the result. This project was an excellent value for us. It has added a significant living space to our family.
All employees were professional and courteous.
The workmanship was exceptional. We also appreciated the fact that work was able to progress independently of our schedules.
They were very good and they made the process very easy.
I thought the work was done exceptionally well it was all on time and in an organized and professional way.
The timeliness and schedule exceeded my expectations.
Honest communication and stuck to the schedule. Extremely pleased with the outcome
Stayed on schedule and answered all of my questions promptly.
BJ Huntzinger performed above expectations as the project coordinator.
Our project manager John was the best!
Overall design plan, flexibility in same, willingness to pick up materials and bring them to the job site, willingness to install fixtures (i.e. ceiling fan and fireplace), professionalism!
HIVEX exceeded our expectations. We were not sure where to begin when it came to renovating our basement. When we stumbled upon HIVEX Basement Renovations, it was NOT a coincidence but simply a divine intervention. HIVEX Management helped to ease the fears and worries from the beginning. They were very helpful and professional throughout the ENTIRE process. If you want someone who is professional, dedicated, trustworthy, efficient and will produce quality work, HIVEX is your team. They are amazing! I feel like I have gained a new family. They are fair and reasonable on so many levels. They are experts in the profession and the BEST in the area HANDS DOWN!
BJ (Project Manager) has been patient from day one. He was always responsive and provided updates when needed as well as the office staff who kept us in formed about what to expect through each phase of the project. I love their customer focus approach. They were wonderful throughout the entire renovation process.
HIVEX has set the standards for TOP NOTCH Quality Basement Renovations! The process has been seamless from start to finish. The staff are very friendly and customer focused. They are extremely professional and pricing was very reasonable. Thanks HIVEX for helping to create the vision for our basement! Looking forward to spending quality time with family and friends for years to come! Your team is simply AMAZING! All the best to you!
I had asked them for ADA toilets and doors. I had neglected to ask them to do lever handles on the doors, but they thought to do that themselves, and it was not in the contract. We had not asked them to install under cabinet lighting, and they did that anyway. The stairway coming down that would not have been visible from the basement remodel, but they went ahead and painted it, put in a new handrail, and made that stairwell look stunning! They not only came in on time, I was selling my house in New Jersey to move into my sons basement; the date got moved up so I wasn't going to have any place to live but in my sons guest room and I called and asked them if they could move it up a week, and they did! They are lovely people!
I would like to recognize everyone for their exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys