Honest communication and stuck to the schedule. Extremely pleased with the outcome
Stayed on schedule and answered all of my questions promptly.
BJ Huntzinger performed above expectations as the project coordinator.
Our project manager John was the best!
Overall design plan, flexibility in same, willingness to pick up materials and bring them to the job site, willingness to install fixtures (i.e. ceiling fan and fireplace), professionalism!
HIVEX exceeded our expectations. We were not sure where to begin when it came to renovating our basement. When we stumbled upon HIVEX Basement Renovations, it was NOT a coincidence but simply a divine intervention. HIVEX Management helped to ease the fears and worries from the beginning. They were very helpful and professional throughout the ENTIRE process. If you want someone who is professional, dedicated, trustworthy, efficient and will produce quality work, HIVEX is your team. They are amazing! I feel like I have gained a new family. They are fair and reasonable on so many levels. They are experts in the profession and the BEST in the area HANDS DOWN!
BJ (Project Manager) has been patient from day one. He was always responsive and provided updates when needed as well as the office staff who kept us in formed about what to expect through each phase of the project. I love their customer focus approach. They were wonderful throughout the entire renovation process.
HIVEX has set the standards for TOP NOTCH Quality Basement Renovations! The process has been seamless from start to finish. The staff are very friendly and customer focused. They are extremely professional and pricing was very reasonable. Thanks HIVEX for helping to create the vision for our basement! Looking forward to spending quality time with family and friends for years to come! Your team is simply AMAZING! All the best to you!
I had asked them for ADA toilets and doors. I had neglected to ask them to do lever handles on the doors, but they thought to do that themselves, and it was not in the contract. We had not asked them to install under cabinet lighting, and they did that anyway. The stairway coming down that would not have been visible from the basement remodel, but they went ahead and painted it, put in a new handrail, and made that stairwell look stunning! They not only came in on time, I was selling my house in New Jersey to move into my sons basement; the date got moved up so I wasn't going to have any place to live but in my sons guest room and I called and asked them if they could move it up a week, and they did! They are lovely people!
I would like to recognize everyone for their exceptional service.
I am extremely pleased with my basement finishing experience with HIVEX. From planning, through construction and finishing touches, all were handled professionally. My job manager, Bob Salo, was helpful and kept me informed. I greatly appreciated his advice and flexibility as I made adjustments to the original design. My granddaughter loves the playhouse built beneath the stairs!
They were wonderful and we love them!
It was excellent work as promised.
I have already recommended you guys to anyone thinking about getting a basement done
We were here bc of a referral. Definitely would do the same!
We were pleased with every step of the process. We especially appreciated the open communication via e-mails and our project manager Bob. It was a great experience working with HIVEX!
Bob Salo was awesome!
There was not a portion of this project that I was not satisfied with. Hands down top notch company
Chris - The Project Manager and my on-site Foreman was the best ever. Very detail in answering all my questions.
View many companies and this was my first and last choice. #1 in my book
They ec=xceeded our expectations on the quality of work, and their ability to in some cases do rework if the first time it wasn't quite right. They were quick to fix what needed to be fixed. Quality of work was high along with the professional of workers.
I'd like to recognize Bj the project manager.
Chris provided good advice and suggestions. It turned out great. The trim guys were great, accommodating, and helpful. They worked to ensure we were satisfied.
Everyone was very good and met our expectations. Everyone was very professional and customer service oriented.
I was very pleased with HIVEX especially with their Electricians. They went way out of there way to get parts made that I thought could not get made due to parts being really old. Bob and his partner in crime were so professional and a pleasure to have around. There work crew were extremely professional and polite and were eager to please. Thank you for doing and outstanding job. Give Bob and his partner a big raise!!!!
HIVE did an amazing job on my basement. They exceeded my expectations, it looks beautiful and I would highly recommend them.
I would like to recognize Alex for his exceptional service. He went up and above, always being personal and friendly. Also Bob Salo as well. He made a few tweaks to our design which mad a huge difference to our finished project. He truly has the foresight for his business.
From the initial consult to the final walk thru of our completed project, the staff and workers at Hivex were top notch. We looked and looked at alot of basement finishing companies in/around Manassas, and went with Hivex based on all the reviews we found- we were not disappointed. It seemed odd to us that there were so many outstanding reviews, but I know why now. They are the best at what they do. Period. If you're considering having your basement area finished- go with them. At least sit down and have the initial consult and listen to what they have to say, you can always walk away if you don't like what they have to show you. You won't, but you could anyway.
Bob Salo was our project manager and went above and beyond to make sure we were in the loop with schedules, what was happening next, and really communicating so well with our expectations and wants to really make sure we were more than happy with the end result. Also, I'd like to call out Scotty who was really the primary one there at the end taking care of all the little fixes at the end of the project- give that guy a pat on the back!
I just think they're exceptional. I would highly recommend HIVEX to anyone who is doing any type of remodeling, whether it's finishing a basement, remodeling a basement, kitchen or bathroom. They do exceptionally great work, and their customer service is impeccable. The quality of the work that they do is exemplary. If it's not up to their standards, they will work on it until it gets to their standards. They are AWESOME.
Dan provided a great estimation. The level of workmanship was there, however, I did have to point out a few mistakes. Those problems were resolved but I had to contact them to get an answer.
We are very pleased with our newly finished basement. Thank you to the outstanding management, administrative and construction team at HIVEX!
Overall, fantastic work and solid communication. Very pleased. The entire staff and crews were super courteous and respectful.
We loved everything about working with them from the initial meeting to the walk thru at the end. They were professional, knowledgeable, organized and reassuring about every element of the project. They gave great recommendations in regards to material and finishes and every single worker we met was top notch and professional. We couldn't be more happy with our basement finishing and highly recommend Hivex without reservation.
I was most satisfied with the way they handled the info and process. They explained and walked us thru the process.
Their willingness to go the extra mile is what was most satisfying about my experience. They truly went above and beyond to make sure we were happy with the finished product.
HIVEX Basement Finishing Co. was professional and helped me with step by step information along the way, they were really willing, and if I had an issue or a problem they always got back to me right away, they were awesome and I love them!
I would like to recognize Bob Salo for his exceptional service. He was on point with everything, got back to me in a timely manner, he went over things with me, and he was just really super awesome.
It was an overall great experience, it was awesome, a painless experience, and I would recommend them if I ever hear of anyone needing their basement finished!
The entire work dynamic was excellent, staff and workers were respectful and professional.
Final product is great.
Pedro - who did the closets was great. Scott - who did cabinet install was also great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys