The health and safety of our customers and our team is a priority to us at HIVEX Basement Finishing Co.. We are currently monitoring our staffs temperature daily, providing them with CDC-approved PPE (i.e. masks, gloves, etc.) and reminding them to wash their hands/use hand sanitizer frequently.
Our office staff is working remotely but we are still keeping our standard business hours and are currently accepting new project consultations.
HIVEX is now offering virtual basement quotes and virtual contract closing meetings.
Additional Comments - We’re happy to be working with HIVEX!
Generally, we have been pleased with the work and timeline to date. The less than 5 stars is due to the level of professionalism from some of the crew we've interacted with to date.
HIVEX is wonderful to work with. Every person we've had to communicate with is professional, courteous, and very attention to detail. Having an assigned project manager has been the best part of everything. The quality of work performed is exceptional and we have no regrets in choosing HIVEX to finish our basement.
HIVEX has their process down to a “T”. I was impressed with the skills of all the workers who came and the quality of the work performed. They came in and efficiently performed the job and left the job site clean for the next crew. I highly recommended HIVEX for basement remodeling.
From the beginning, HiveX made us feel like family. They really were excited about making our dreams for a finished basement come to life. We actually called three different finishers, however we were sold on HiveX due to their personal touch and communications! I like the fact that HiveX employees have all the required tradesman to accomplish the task on the payroll. Nothing is subcontracted out (electrical, plumbing, drywall, etc).
HIVEX Basement Finishing Company worked fast and they were very professional. The workmanship is at the highest quality.
The quality of job being done is 5 stars, but when it comes to the price and cost of the project, it is very, very pricey. The reason is that if HIVEX is going to use its customers for advertisement purposes, the customer is paying for labor, installing the flooring and things like that. My recommendation would be to have a brochure with the pricing broken down to the various parts to give the customer the choice to go with that color of flooring, No reason for the pricing.
Quality Of Workmanship - Everything is impeccably done.
Communication/Response Time - Bob always answers any questions we have within hours if not minutes. Incredibly satisfied with comms throughout the project
A truly fantastic experience and great result. Come with your design in mind and they will execute.
Additional Comments - Our project is not yet complete however the experience has been as good as I could have imagined - which is perfect.
Recognized Excellence - I would like to recognize Michael. He was the salesperson. He was great. He was informative and answered our expectations.
They are an awesome company to work with.
Recognized Excellence - John Gaskill is a very effective communicator.
Hivex was amazing! I couldn’t be more happy with our new basement apartment.
Areas Of Satisfaction - It was a pleasure working with the team. The team's professionalism, support, communication, and patience were exceptional from day one.
Recognized Excellence - Project Manager, John Gaskill. It was awesome to work with John. No matter how small or big a request, modification, or addition, John handled all matters with exceptional professionalism. John's and his team's input and consultation were invaluable for our basement refinishing design. The team suggested and implemented a modification to our original design that transformed our basement in ways we never imagined, and, increased the resell value of home. We now have a wonderful, functional, living space we look forward to using in the years to come!
Additional Comments - Abel (framing) and Alex were instrumental in our basement refinishing design. We submitted a late design idea to upgrade our wet bar to a full walk up bar. Abel recommended a seamless relocation idea of the full walk up bar affording us better use of our space. Alex (painting) recommended great paint ideas (colors, stairwell handrail color options, and general care) and performed excellent craftsmanship completing our bathroom shower tile project.
Employees Professionalism - Very customer-focused and working to please.
Areas Of Satisfaction - Exceptionalism exhibited in cooperative attitude; recognizing that customers may not correctly visualize everything on a plan and being able to make adjustments on the fly.
Recognized Excellence - Due to covid-19 restrictions we didn't get to meet everyone but Michael was great in helping us modify our plan and making it fit into our budget and Chris did a great job in managing the project and keeping it moving through a difficult period.
Additional Comments - Thanks to all for a job well done.
Areas Of Satisfaction - We’ve tried acting as our own general contractor for other projects. Using HIVEX was so much better. We talked to one expert and they did the rest. They even worked hard to get the project done early. You can’t ask for better than HIVEX. Well done!
Recognized Excellence - All of the craftsmen that HIVEX brought in we’re experts in their trade. To single out some of the members off the team, I would have to say that Mike was excellent in the design, Adam was a true pro and I appreciate how he worked to make everything right and I was impressed with Bob’s leadership from start to finish.
Additional Comments - I liked that they took care of everything and communicated well about the schedule. We are super pleased with the results.
They did very good work, and they met all of our exceptions!
They were completely professional from step one all the way through the process. They communicated with us very well. They would bend over backward to satisfy us.
Areas Of Satisfaction - They were over the top with how organized and professional they were. Their communication was fantastic. They were very timely.
Recognized Excellence - I would like to recognize Bob. He did a fantastic job. Every crew that came in, no matter what their job was, they were all fantastic.
Additional Comments - I was pleasantly surprised and happy. I would recommend them to anyone.
Additional Comments - We recently hired HIVEX to finish our basement. We were impressed from the first phone call, to our Sales Rep. Michael who went through the HIVEX process. We could see how organized HIVEX is from our conversation, to financial options, professional brochures, and well laid out schedules. Michael was very respectful and we never felt pressured to make a decision. We quickly called back and had a start date on the calendar. Our Project Manager, Bob was very professional and knowledgeable. The plan was very well laid out and they always communicated what the next steps would be. Bob was always quick to answer any questions we had and to give suggestions when we were uncertain. The teams “can do” attitude left us with no worries on the superb job that they accomplished. They proved that they stand behind their commitment. We LOVE our basement and highly recommend HIVEX to finish your basement too!
Great job and we have already recommended HIVEX to several friends.
Recognized Excellence - Bob Salo was great to work with. Always answering texts or emails and explained everything.
Additional Comments - We are very satisfied with our finished basement and are looking forward to spending a lot of time down there! Thank you!
Areas Of Satisfaction - We could not be happier with the quality of the work, the attention to detail and the highly responsive communication. This is a 1% company in that we’ve never had a better experience. Really.
Areas Of Satisfaction - The basement is exactly what we envisioned. Every worker that we interacted with was friendly, helpful and worked to make sure we were happy.
We appreciated that they always listened to our concerns and ideas
Sales Knowledge - Dan was most amazing. He never said no.he always seemed to come up with a way to make our ideas happen.
Professional & Organized - This was very impressive as with each stage the build out that specific team had their own company vehicles specific to the job with everything in them ready to go.
Problem Resolution - Our project manager was a true Rock Star (no really). He made sure any issues we had were taken care of.
Schedule - They were on top of everything. Honestly think they finished ahead of schedule.
Employees Professionalism - Everyone was always positive and willing to help.
Recognized Excellence - Project manager John Gaskill and the framing team
Areas Of Satisfaction - Professionalism of entire team of project managers and craftsmen.
Recognized Excellence - Michael
Recognized Excellence - We worked mostly with Chris McNally andhe did a really great job. We communicated with the office secretaries and they were always very kind and helpful
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys