Additional Comments - It was truly the best experience dealing with HIVEX! They truly helped us through the whole process of finishing our basement. I would highly recommend them
Additional Comments - We loved working with Hivex to finish our basement! They began work during the pandemic and were always careful and respectful of safety measures during that time. They did beautiful work and our basement has become an amazing place for our kids to play and our guests to stay!
It went great! They were prompt and the project was completed in a timely manner. They started Feb. 1 and ended at the end of March. Everything was correct; the craftsmanship and the quality were excellent.
Additional Comments - It went great! They were prompt and the project was completed in a timely manner. They started Feb. 1 and ended at the end of March. Everything was correct; the craftsmanship and the quality were excellent.
Basement is looking great
We were very impressed with their systematic approach to managing the project from initial assessment, design, weekly progress updates and final finish of our basement. Throughout the project, HIVEX showed great attention to detail, only used quality materials, used their own highly skilled employees (no subcontractors), and was quick to resolve any concerns. They were extremely flexible and responsive to any changes we desired. They established a realistic timeline and, in spite of potential delays due to inclement weather, still completed the project ahead of schedule. Their facilitation of the permitting process, HOA approvals and inspections placed minimal burden on us as the homeowners.
Sales Knowledge - Their specialization in this area of construction enables HIVEX to clearly explain what they offer, what they don't offer, and what the purchaser can expect for their investment.
Communication - Between weekly scheduled updates via email or phone, our assigned project manager was easy to access and regularly provided additional updates or status changes in response to our queries.
Problem Resolution - Very few problems needed to be addressed during our project but even the smallest ones were addressed and quickly resolved.
Value - No hidden costs - their contracting approach is very transparent.
Areas For Improvement - None. HIVEX met or exceeded all of our expectations!
Areas Of Satisfaction - Cost, timeliness and quality of the finished product.
Recognized Excellence - Bob Salo, for going above and beyond with communications, patience and flexibility. The lead for the egress window (can't remember his name) was very friendly and responsive to our questions throughout that component of the project. Nate, who always showed up to the job site with a smile on his face and helped us with many of the final touches!
Additional Comments - We are so glad we chose HIVEX basements to do this job!
Overall professionalism and flexibility of the company, along with their disciplined timeline and professional contractors, makes us feel comfortable to recommend HIVEX to our friends.
Professional & Organized - Excellent on timelines and keeping homeowner up to date. Also flexible when homeowner requested time delays due to back log of fixtures.
Additional Comments - Overall extremely satisfied to date, basement is not completed yet so hope to have a final survey questionnaire sent as well. Appreciate the time Chris has took with us, to include meeting us at Home Depot to assist in product purchases. There have been a few mistakes and lack of attention to detail on a few things, door left unsecured several times, but these to date have been corrected by Chris. No project goes 100% perfect but Hivex business model and customer service comes close.
VERY PLEASED WITH THE ENTIRE PROCESS. BOB, THE PROJECT MANAGER WAS PROFESSIONAL ,KNOWLEDGEABLE AND KEPT ME INFORMED EACH WEEK. THE WORKMEN WERE RESPECTFUL AND HARDWORKING AND THE OFFICE STAFF WAS FRIENDLY AND HELPFUL WITH MY FINANCIAL ARRANGEMENTS. THE BASEMENT LOOKS GREAT.
HIVEX team did a wonderful job on our basement. We are very pleased with the results. We highly recommend this company to anyone wanting to get their basement finished. Excellent communication, reasonable pricing.
HIVEX Basement Finishing Co. provides quality service which is most important and are very professional.
HIVEX has been fantastic while finishing our basement. Helped prep the space and have been so independent and non-intrusive - they couldn't have made it easier to take on a project of this size. They have been quick to address questions and concerns and have approached each issue with a positive "of course we can" attitude. Regarding payments and change orders - no surprises from the moment we signed the contract. Highly recommend this company.
HIVEXs entire team is very professional and friendly. Their work is first class.
They provide a lot of attention to detail with their craftsmanship.
Problem Resolution - They absolutely effectively addressed and resolved problems.
Professional & Organized - They were professional and organized. They have military precision. They spent a lot of attention to detail. Not only that, but they have different teams. They have framing people, electrical, dry wall, and the trash cleanup. Everything was precision.
Sales Knowledge - They answer the phone calls, and explain everything in detail.
Additional Comments - It was the best experience I every encountered. It was a massive project. They made the transition from start to finish very pleasant.
Everything looks great!
Great quality service. They were responsive to all of our wants and needs.
Additional Comments - I've had other contractors come in to provide quotes for flooring and they were impressed by the work done in my basement. I think Chris McNally is amazing. He was professional, courteous, safe, and knowledgable. Mike was professional and courteous as well and I just greatly appreciate them both, as well as the whole team. Thank you so much and I will most definitely be recommending you all to others.
Yes, HIVEX has worked with our desires the entire time, has kept us informed of the process all along the way, and has made every effort to help us achieve the basement we are hoping for. I would absolutely recommend them to anyone interested in finishing a basement.
I would definitely recommend HIVEX to friends, family members and co-workers. Their level of professionalism, combined with the quality of work is second to none. I have worked with numerous contractors in the area and HIVEX is head and shoulders above the competition in every way.
Professional & Organized - I couldn't agree more. They let me know when they would be there, what they would be working on, how long it would take, and what the next steps where. The communication was superb.
Communication/Response Time - Chris McNally was professional, courteous, and prompt to respond to all of my questions and concerns during the process. A true professional.
Professional & Organized - Commercial grade project management system in place.
They were very friendly and professional, always kept us up to date with what was going on in our basement
Additional Comments - The framing crew was AMAZING! They framed out the whole 900sqft basement in one day!
Great experience with Chris and the team. The work is great and they listened to me and made all the modifications that were asked
Additional Comments - Great experience and I would definitely recommend this team for your basement remodeling
From the beginning they was very professional, they was on time. I have worked with a lot of contractors and they are great, they have a pretty good value for what you get. They kept everything clean as they was working. They was respectful at all times, and will use them again.
John has been right there for us every step. We don't know anything about construction, but don't need to with John either an email or phone call away. He has really gone beyond what we've expected.
Recognized Excellence - Bob Salo, our project manager, Sam and his brother. Actually, it’s hard to narrow it down to these guys because everybody was a tiptop professional And incredibly skilled delivering a perfect product.
Additional Comments - In 60 years, many homes, best renovation, best company I’ve ever seen.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys