To me, our basement finishing was easy, nothing very extravagant or complicated, a Room, a bathroom, a wet bar, and walls. 99% of the people we dealt with were very professional and did a great job, but there is always that one that drives you nuts. The framers, the electricians, the finishers were all great. There were times I with that they would have simply asked a question about how we would like things, but that never happened, they just did it and assumed it was correct. Overall, they did a fantastic job, but need to communicate better.
Drywall work was quick and once paint was on, spots in corners and by window molding were not smooth. Great structural work of full wet bar, but cabinets were installed too close together not allowing adjoining cabinet doors to both be open at the same time. Cabinet handles not installed. Dust left all over inside of cabinets and drawers. Trash left in basement and in backyard after project managers final walkthrough. Railing installed but left unfinished (Hivex said it’s the homeowner’s responsibility to sand, stain, and seal handrails.
Issues with the dimmer lights - electrician came out to fix, but issues stil present. I was not allowed to install the LVP flooring before the baseboard trim leading to me causing damage to the baseboards. Additional cost incurred to repair/paint
Overall work was ok, but for the price paid, there were too many headaches and things I had to figure out on my own
Everything thus far has been great! A lot better than most contractors there were small issues here and there but when asked they fixed them within the next 5 business days
We had a wonderful experience with HIVEX from start to finish. We took our time before deciding to move ahead with our basement finishing project, and HIVEX did a fantastic job of never pushing the project on us but also helping to answer all of our questions. We are so glad we ended up moving forward with them, because our basement looks fantastic.
Highly recommend this business. Outstanding work!! They set the standard for basement finishing. The project manager was attentive, responsive, and provided helpful design ideas.
Hivex has been great to work with and has made the process seamless
Additional Comments - Very professional and courteous. Work has been great so far. Can't wait to see the finished product. Bob is a great Project Manager!
Additional Comments - Terrific experience from start to finish. Totally exceed our expectations! John, the project manager, was great at keeping us informed where the project was at and what to expect. The crew was respectful of our home and couldn’t be friendlier!
I highly recommend HIVEX Basement Finishing to anyone looking to redo their basement. It has been a worry-free, seamless process. It has been amazing.
Additional Comments - I can't say enough good things about the basement so far.
From the very first meeting with John We knew that we were dealing with a quality company not just run of the mill.
Our neighbor referred us and we were not disappointed. HIVEX did an amazing job .
Additional Comments - We liked the way Hivex emailed us at every stage of construction and John was always ready to make changes if we required them excellent customer service and finished a quality job 2 weeks ahead of schedule the site was always left neat clean and tidy.We can't say enough good things about this company HIVEX Great working with you guys
I was completely satisfied with the overall experience.
Professional & Organized - Bob and his crew were very professional and on time when he said they were going to be there.
Most definitely would recommend HIVEX to family and friends.
Additional Comments - Hivex did an amazing job on our basement from start to finish.
Great project manager, excellent communication and quality workmanship.
Sales Knowledge - Excellent
Communication/Response Time - Excellent
Absolutely will recommend!
Quality Of Workmanship - Outstanding!
Professional & Organized - On point everyday!
Communication/Response Time - Scott answered all questions the same day! He and his team were professional and dependable!
Additional Comments - Outstanding company and will recommend to any and all persons in need of a basement renovation and or build!
Additional Comments - They were terrific and they did a good job.
Would strongly recommend
Very happy with the work that everyone did. I think the price was fair and the finished product is an excellent value.
Quality Of Workmanship - Very happy with the quality of the work done. Love the round edges in the corners.
Problem Resolution - There really weren't any problems. PM Bob Salo promptly responded to a large change request (running high capacity wires from the electrical panel) as well as small extra requests at no charge (adding additional framing to support a chin up bar in the gym, removing 8 mm from the bottom of the gym door trim, etc.), all of which was very much appreciated.
Professional & Organized - Very professional, highly efficient and organized, and kept the project on track.
Communication/Response Time - Bob Salo was very responsive to requests and always kept me informed on the project's phases.
Additional Comments - I highly recommend Hivex.
This company is very professional and attentive to detail when it comes to what the customer wants. John Gaskill is by far the most professional and best project manager that I have come across. He will always keep you updated on your project and ensure if anything changes he will NEVER forget anything you may have mentioned to him on your wants. If they can do it he will make it happen. They are up for any challenge! If I had another basement I would definitely get HIVEX to finish it for me! We are very proud of the teamwork that they bring to the table and all workers are nice and courteous and don’t get upset when we ask questions. Yes go with HIVEX ALL DAY EVERYDAY!
Communication/Response Time - Never had a problem with staying in contact and responding time is awesomeness
Additional Comments - Custom work need done HIVEX is your company to go with. We gave them some challenges and they got it done flawlessly
Working with HIVEX to finish the basement in my new home was a wonderful experience. They explained the process upfront and were very well organized in the communications and delivering on the construction milestones. They finished the basement in 5 weeks, which was ahead of the promised timeframe. The work was completed with quality and excellent workmanship. Bob, my project manager, was great at answering questions, making any adjustments, and communicating with me. I'm very happy that I found HIVEX in the Fredericksburg area and would highly recommend them to others.
Sales Knowledge - When I met with Chris McNally, the owner, to measure and get the firm quote to finish the basement, I was 90% sold at the time. Chris is very knowledgeable, fair and reasonable, easy to talk to, and his team delivered with 5 stars on this project.
Communication/Response Time - Bob Salo would generally respond to me in just a few minutes, but definitely the same day. He's also a great guy and easy to work with on this project. He was very accommodating to all of my requests.
Additional Comments - I highly recommend HIVEX to anyone with a new home that would like to finish their basement.
Additional Comments - Fantastic experience and would highly recommend the company.
Never have I seen a company that is so wholly competent, flexible, diligent, and trustworthy as Hivex. They were nothing less than 100% on top of their shit.
Quality Of Workmanship - They are not only high quality, but they are custom quality.
Problem Resolution - They worked with us when we needed to reschedule then for several months because of some other shoddy contractor's work. They also immediately supported us with several changes to our plans and some adjustments during the build. Always with a smile.
Professional & Organized - They brought in the toilet the day before they started framing, and always kept us abreast of what they were doing. They are supremely organized and professional.
Sales Knowledge - They would give us reasoning, industry standard info, and specific details of everything we needed and and. Amazing. Both Michael and Bob were phenomenal.
Communication/Response Time - Freaking immediately. They are immediate with that response time and communication.
Additional Comments - Hivex is amazing. They are professional, knowledge, organized, and just plain dependable. They truly go the extra mile. I cannot recommend them enough.
Additional Comments - Project manager stayed in constant contact to let us know what to expect each week as the project progressed. Their team did an AMAZING job. I’m astonished how they transformed our space. We highly recommend for a basement renovation / remodel.
Communication/Response Time - The project manager John always kept me informed of any changes and responded to my concerns.
Original layout for framing was drawn on the floor and then framed the same day. I was under the impression we would have a day or 2 to review the layout before framing. I was away for the morning and part of the afternoon, upon returning found one wall in the wrong place, it was corrected. I missed another wall that was 1 foot off. Had I had a day or 2 to review this would not have happened. Plumber did a less than a great job installing the sink. Workers were very helpful in making adjustments and explaining different procedures. Electrician and manager were especially helpful and informative.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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