The process has been too slow. There were two weeks where nothing was done on my basement. Some mistakes were made and I have asked to have them fixed. They have not been fixed. I am not sure now when my basement will be finished and I am getting VERY frustrated.
Extremely pleased with how the project turned out. HIVEX completed the job ahead of the projected finish date and within budget. The quality of the work was outstanding and the attention to detail was great. I would definitely recommend them to anyone who needs a basement finished or remodeled.
Quality Of Workmanship - Workmanship was great. The attention to detail and quality of the work was fantastic. Lots of little touches and thoughtful upgrades. They made recommendations on how to improve the design and made the project even better.
Problem Resolution - Didn't run into any problems with the job.
Professional & Organized - Extremely professional and organized. The crews were efficient and didn't disrupt our lives in any way.
Communication/Response Time - Great communication throughout the project and from everyone on the team. I always knew what was going on and when. My questions and concerns were answered quickly and thoroughly.
Additional Comments - HIVEX provided a great experience on this project. They made the process painless and I am extremely happy with the results. I would definitely recommend HIVEX to any friends or neighbors.
We are very happy with all aspects, from our initial meeting with Chris, to our interactions with all the staff and tradespeople. They are conscientious, thorough, meticulous, and helpful. So pleased and we couldn’t recommend them more strongly.
Quality Of Workmanship - Every aspect has been done with care and skill.
Problem Resolution - They have worked with us on our unusual requests, and have been very accommodating.
Professional & Organized - Most impressive!
Sales Knowledge - Chris was the only one to be able to give us a quote at our first meeting. He is well-versed in what they do and what makes the most sense. He is very open about pricing and how the homeowner can benefit from his knowledge.
Communication/Response Time - They are super quick to respond and our project manager communicates often, even while we were on hold, waiting for cabinets.
Additional Comments - So excited for our finished basement! Thanks for everything! Job incredibly well done from start to finish.
HIVEX Basement Finishing Co. provides very professional service.
Additional Comments - HIVEX Basement Finishing Co. exceeded my expectations.
From start to finish HIVEX employees were on time, professional, and did an excellent job. We made a mistake with the orientation of one of the rooms and HIVEX was able to quickly provide out-of-the-box solution with a very light fee to resolve the problem. I have already recommended HIVEX to several friends.
Hiring HIVEX to complete our basement remodel was the best choice and investment. It has been a pleasure and peace of mind. Their process and team are A+++.
We had an excellent experience working with Hivex. John was fantastic as our project lead and really helped turn our vision into reality. Would happily recommend to anyone looking to finish their basement!
Types of work - Hivex finished our basement, which included framing, drywall, full bathroom with custom shower, lighting, custom wetbar with custom cabinetry, and custom media wall
Problem Resolution - John was extremely responsive and receptive to discussion about how to bring our ideas to life. In the rare circumstances where our design visions didn't completely align, John was extremely responsive and the team adapted on the fly to implement changes within hours of the request.
Professional & Organized - The team was extremely professional, knowledgeable, and respectful of our home. Everyone was extremely polite and we appreciated when the builders would ask us for input on how we wanted things to look as they were installing
Communication/Response Time - Excellent - John was extremely responsive to our questions, and very timely and detailed in his weekly status updates
Additional Comments - Very pleased with the work to date.
Overall they did a great job. Finished early, was very cooperative and it's a good final product. It's expensive, that's the only caveat.
I am amazed at the speed, quality, and detail that went in to the job. The people are amazing, the work is beautiful, and it was done in less time than expected. We couldn’t be happier with the process and how it turned out!
Hivex team are exceptional professionals, prompt and very detailed in their work.
Types of work - I'm very pleased and satisfied how Hivex transformed and remodeled my basement.
Quality Of Workmanship - The quality of work done @ my basement was very great and awesome.
Professional & Organized - Yes....Hivex are exceptional professional, detailed and organized. I personally give it to John Gaskill, his detailed e-mail about tasks to be done and been done is second to none.
Sales Knowledge - Yes, they are knowledgeable and helpful during the project.
Communication/Response Time - Communication and response time was awesome. Again, I give it to John Gaskill for his timely e-mail.
It was just a great experience.
Professional & Organized - They were most professional.
Sales Knowledge - Good ideas for rooms, because I did not have creative vision to see the built in bookshelves and they made all the difference in warming up the space. Great suggestions!
Communication/Response Time - Always responded quickly.
The Hivex team has made this process so amazing. They have made our dreams into a reality!
Additional Comments - My project manager was on point. He was extremely professional and was on top of any needs or minor changes I had!
Provided service above & beyond our expectations. We highly recommend Hivex for basement finishing!
Hivex has made our basement the most pleasing home project we have ever experienced. We continue to be impressed with the overall project management and every aspect of this project. Expectations were clear upfront and communication has been excellent throughout. They really know how to deliver the best customer service experience. We are so happy to be doing business with an honest, genuine, and highly skilled team!
We have been very impressed with HIVEX, so much do we have already recommended them to friends.
Quality Of Workmanship - The attention to detail, the quality checks and the professionals used were outstanding.
Problem Resolution - No major concerns; but each time we asked a question or pointed out something it was addressed quickly and to our satisfaction.
Professional & Organized - Very organized; the different jobs came and went smoothly. The high quality of work showed that each team was made up of experienced professionals.
Sales Knowledge - Great from the start. Pricing model and estimates were in line, we discussed several options and what was needed before we started and at each phase of the project before we ever signed a contract.
Communication/Response Time - John was a fantastic manager; kept us informed and was available. The coordination and flow of information was perfectly managed.
Hivex is super professional, responsive, and dedicated to making your new area the best it can be. Love my new space so far and appreciate all the hard work by everyone involved.
Hivex was extremely professional. The quality of the workmanship met our expectations easily.
In some areas, they exceeded our expectations. They completed the work ahead of schedule.
I would recommend HIVEX Basement Finishing Co. to a friend.
Additional Comments - Excellent experience! The entire Hivex team are very friendly and professional. Quality of work is top notch and everyone knows exactly what they are doing. The job was done right and we could not be happier. Absolutely beautiful. A truly Seamless experience. I would highly recommend Hivex.
They were very efficient, easy to work with and communicative throughout the process. We were also provided a great estimate for the project.
Additional Comments - They did a very good job! They were actually able to provide a lot more than initial design. John Gaskill and Bejay Hunsinger expended the idea on the initial drawing. It was a lot better than what was initially drafted.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys