From the first communication from HIVEX, we have been nothing but pleased. This truly is a family company when you start the process and communicate with husband and wife teams from the first booking of appointments to estimates to the contracts to the VP of production. Never at any point was there hesitation to have contractors in my house while I was at work or while at home. The company and their employees were efficient, communicative, tidy, prompt and receptive to questions. Being on the OCD side, I felt at ease with a clear timeline of events, completion dates and the breakdown of payments. Updates were communicated on a weekly basis from the foreman and questions were promptly answered. I never felt pressured into something I didn't need and felt respected when I had questions that were beyond my scope and sequence. I absolutely would recommend them to complete a basement.
Additional Comments - Thank you all for helping us create a beautiful addition to our home. The quality of craftsmanship and knowledge of construction is exemplary!
Work well done.
The project was thoroughly explained to me before beginning the process with timelines, expectations and fees. Communication was excellent via text, email and phone calls. The crew was courteous, professional and friendly. The quality of workmanship is excellent. I have already recommended this company to neighbors.
HIVEX as a whole is a very professional superb company. I would recommend them 100 times over to anyone who is looking for respectful, adequate, professional and awesomeness. They are more than prepared to follow thru and produce the exact expectations you are looking for!!!
I have no regrets or complaints. They did excellent.
Everyone working on our HIVEX project has gone out of his/her way to keep us informed, make the job flow smoothly, and fulfill any requests we might have. While I have heard horror stories from friends of mine about remodeling they had done by other businesses/contractors, I have nothing but good things to say about HIVEX. Their work and advice is giving us a wonderful end product.
Additional Comments - They were easy to work with. Even when things were going on, I wanted to tweak things here and there. They got it changed in a timely manner. They were great!
Yes, I would recommend HIVEX Basement Finishing Co. to a friend.
Additional Comments - Very personal and professional company to work with.
Overall HIVEX is a great company and we have had a very good experience working with them. Every remodeling has its bumps in the road, and when we hit those, HIVEX was quick to make it right and make sure we were happy as the customer. Truly a great company.
Would recommend and have passed the name along. Experience so far has been wonderful.
The project was stress-free! They kept great communication with us throughout the project and strived to meet and exceed all of our expectations.
I found them very efficient and professional. I would definitely recommend them.
HIVEX was an amazing company with which to work. They were friendly, professional & kept us informed every step of the way through the process of finishing our basement. They finished ahead of schedule & the workmanship was outstanding. We are so pleased with our basement and would wholeheartedly recommend them to others.
Additional Comments - We are very happy with the way our basement turned out. It was so nice to know that we worked with a reliable and reputable company that we could trust.
Everything was done on time
I am pleased with the results
Top notch!! I'm glad I chose HIVEX to complete my basement.
HIVEX finished the project ahead of schedule and worked around our flooring installation to make it a seamless install. We are very pleased with the end product and John, our project manager, was great.
My neighbor recommended Hivex to me and they were very satisficed.
Additional Comments - Yes they were taking care of the hard wok and left us of all the fund decision making. The project manager was very responsive and super easy to talk throughout the whole process It turned out so much more than I imagined . Thanks again Hivex.
Our thanks and appreciation for the professionalism of this family run organization. This was true throughout the process and by all employees including carpenters, electricians, plumbers, drywall men and everyone. I am pleased too that young skilled workers are given opportunity to work in an organization that supports their professional growth. Work was well done, completed on time, and all employees including our project manager Terry were very responsive.
Communication/Response Time - Terry Lewis our project manager was very responsive and effective throughout the process as was the office staff . All are clearly knowledgeable and efficient. Work was done on a timely basis.
Additional Comments - My thanks and appreciation for the professionalism of this family run organization. This was true throughout the process and by all employees including carpenters, electricians, plumbers, drywall men and everyone. I am pleased too that young skilled workers are given opportunity to work in an organization that supports their professional growth.
From start to finish, this project has been absolutely amazing. Everyone has been both pleasant and professional. Each phase of the project was completed on time. The team was able to provide suggestions on the better way to complete things when asked. The office personnel were also very responsive and wonderful to work with. The quality of material was of high grade and no corners were cut. The company is licensed and insured and went through the proper channels and obtained the required permits. The results are beyond my wildest expectations. I actually started to cry - everything looked so beautiful!
Additional Comments - This is an incredible company with wonderful people. I truly wish they worked on other areas of the home and not just the basement!
We chose to use HIVEX after looking at a number of other local companies. We were incredibly pleased with their upfront cost and contract as all the other companies only offered a general estimate which we knew would likely increase. Additionally, the brochure and wheel which was provided at the outset was so helpful as we always knew what part of the job was coming up next. Their overall presentation was far superior to any other company as was their professionalism. Throughout every step of the process we were pleased with their correspondence, cleanliness and overall willingness to engage with any and all questions we had. There is no doubt we will continue to recommend HIVEX to family and friends. Outstanding company!!!
I would give them a 6! They're incredibly competent, courteous, and efficient.
Communication/Response Time - 7 he was fantastic. Bob was one of the best young project manager I've ever encountered.
I would highly recommend this company to anyone looking to finish or remodel their basement. They're upfront with pricing, very professional, very organized and extremely friendly to work with. 5+ stars for this company.
Types of work - Complete basement finish from top to bottom. 2 bedrooms, 2 bathrooms, kitchen, laundry, family room
Problem Resolution - No problems at all encountered to date, at 5 weeks in.
Professional & Organized - Amazing how organized they are. Well oiled machine
Communication/Response Time - Every time, no issues
Additional Comments - 5+ stars for this company. Highly recommend they care about their clients.
Additional Comments - Great service and excellent work!
They were very professional, efficient, and the work was done quickly. The crew was great and Bob the project manager did well. We're very happy with the work that was done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys