Everything has been absolutely amazing! Scott is the very best project manager around. Amazing communication, customer service and just an all around great guy. We couldn’t be happier with how things are going. The basement looks gorgeous and it’s not even done yet!
Quality Of Workmanship - Absolutely great workmanship all around.
Problem Resolution - Any issue we had we were able to reach out to our Project Manager and he resolved the issues immediately.
Professional & Organized - After every day the crews cleaned up after themselves and organized all of the leftover materials and tools. Very organized job site.
Communication/Response Time - Our Project Manager shared his personal cellphone number with us and he was reachable each and every time we needed him.
Additional Comments - This is the absolute best experience anyone could ask for in a large home remodel. We will recommend this company to anyone who needs their basement finished. My only complaint is that I can’t hire them to remodel the rest of my home.
Outstanding company with knowledgeable and professional staff. Would and have recommended Hivex to several of my friends and neighbors.
Quality Of Workmanship - Outstanding
Communication/Response Time - Outstanding
The HIVEX team did an overall outstanding job on my project and really worked with my schedule. They also got it completed a few weeks early, which was especially nice!
Quality Of Workmanship - The two rooms I had remodeled turned out extremely well. I additionally had to have an access window installed for the room to be considered a bedroom, and the access window turned out to be pretty fabulous.
Problem Resolution - Bob Salo was my project manager, and he did a fabulous job addressing all my needs, and even went above and beyond with minor things that weren’t really included in the project (replacing a light fixture on an outside wall that turned the bathroom lights on and off, installing outlets on an adjacent wall outside of the actual work area).
Communication/Response Time - Bob was very approachable and communication flowed well. I always received a quick response with any questions or issues I had.
Additional Comments - The team did a really fantastic job and I am pleased with all of the work they did.
Yes, we would recommend HIVEX to a friend for basement finishing. The project was done in a very professional manner, and Scott was very responsive to all our questions and concerns. Thanks HIVEX!
Additional Comments - We had a wonderful experience with HIVEX. Thanks and have a glorious day.
Additional Comments - Great work, communication, and professionalism. Can't wait to see the finished product.
I will highly recommend HIVEX to anyone remotely thinking of remodeling their basement. I have zero complaints from start to finish. Michael, their Sales representative, and John, Project Manager are extremely professional. It was clear they knew what they were doing and how the process was going to work. I highly HIVEX Basement Finishing Co. to anyone needing their services.
HIVEX was hands down the best basement company we spoke with and we're so happy with the price and experience. ZERO regrets choosing them and will 100% recommend them to everyone.
From Day 1, my experience with Hivex was fantastic. They provided me with an honest and transparent quote, with no hidden charges or surprises. They take their professionalism and professional standards very seriously, which impressed me from the start, so I was convinced they were the right choice for me. The project itself was completed exactly as planned, with absolutely no issues (the only hiccups were with Lowes!) and amazing communication from my awesome project manager every step of the way. I had heard so many horror stories of bad home improvement projects, I was very wary of taking this on, but Hivex made it such a stress free experience. I know it was the best choice for my own peace of mind, and I'm so happy with how the basement turned out. Thank you, Hivex team!
Professional & Organized - John was a fantastic project manager. The team was very professional, and the communication was outstanding. I knew what was happening at every stage of my project. As a project manager myself, I know the challenges in managing large projects and I was very pleased with John's professionalism, work ethic, and communication at every phase of the project.
Sales Knowledge - Michael was extremely knowledgeable, but more than that he was very open, honest, and transparent about everything involved in the project and the associated costs. He knew how anxious I felt about the commitment to such a large project, and took the time to explain everything and answer all of my questions. His openness and honesty were what convinced me to choose Hivex, and I knew at once I wouldn't trust anyone else to give the project to.
Communication/Response Time - John was extremely attentive and the communications were fantastic. Even small or minor questions were answered quickly.
Additional Comments - Thank you for a great experience, Hivex!
Additional Comments - We have used Hivex twice now on two different houses. For our second house we did a lot of research to make sure we are getting the best deal and quality. We still came back to Hivex because they are the only ones in the area that can do what they do, as well as they do and as fast as they do.
Additional Comments - HIVEX Basement Finishing Co. was efficient and professional.
Additional Comments - Hivex are the consummate professionals! They are organized, communicative, and always one step ahead of the next question I think to ask. Our experience has been great, everyone is helpful, friendly, and accommodating. We are so thankful that we chose Hivex and we are telling everyone we know how pleased we are with the work and the company. Thank you Hivex!!
Additional Comments - Overall we are happy with our finished basement.
We solicited bids from 4 contractors….Hivex being one of the 4. One contractor ghosted us during the process. One contractor came in $200K more than we projected for the cost (a lot of the cost was for design services we didn’t require). And another contractor which we had used in the past (and we’re very happy with) came in over our projected estimate. Hivex’s estimate was spot on. From start to finish (and this included getting rid of “junk” we no longer needed and moving “junk “ we still wanted to our garage) Hivex was professional, communicative and fast responders. We would definitely recommend them for your basement project.
Problem Resolution - Incredibly fast and creative in resolving issues as they came up…truth be told, it was usually issues on our part (I.e. design changes) as opposed to “problems”.
Professional & Organized - Our project manager, John Gaskell was very well organized and always professional. He provided expert advice and was able to work around delays caused by us without any loss of time in the project schedule.
Additional Comments - We were questioned by 2 realtors who live in our neighborhood and my brother’s neighborhood if we would recommend HIVEX. We said unequivocally YES.
We would recommend Hivex without hesitation. In fact, we already have!
Professional & Organized - Hivex has their process down to a science. Each step is planned and completed quickly with their own skilled contractors (electrical, dry wall, framing, tile, plumbers, etc) so there is no waiting on sub contractors to show up. They plan and communicate every detail so you know exactly what to expect. If there is any small change, they let you know. They are quick & efficient but do amazing work. Can't say enough about how impressed we were with their company!
Sales Knowledge - Hivex was able to give us a quote to finish our basement at our first meeting. Even more importantly, they stuck to that quote with no surprise "add ons" or up charges during the process. Other companies we got quotes from took weeks to get a quote back to us. Some even wanted us to pay for plans to be drawn up before they would bid. Not Hivex. They were quick, easy & trustworthy with their quote.
Communication/Response Time - Bob, our project manager, was the best communicator. We had a text string where he gave us weekly updates on what was completed that week as well as plans for the next week(s). Any time we had a question, we just sent it in the text string and he responded almost immediately. Any questions or issues (not that we had any issues with them because we certainly did not) were addressed right away. Even when we had a delay on our side with another vendor that held up the completion of our project, Bob checked in with us often and stayed on top of everything. We have never had a contractor communicate so well!
Additional Comments - Hivex is FIRST CLASS! Best people and the BEST contractor we have EVER worked with!
Seamless from start to finish. Weekly updates on the current progress and upcoming weekly production schedule a personal touch. John Gaskill was our Project Manager and was always available immediately to respond to questions and offer a workable solution. Always on time and work crews were professional and courteous. I have already recommended your services to a neighbor. Five stars+++
Quality Of Workmanship - The framing was higher quality than the original NVP builder....in fact all work quality was a big improvement from original builder.
Problem Resolution - Not problems, but alternate solutions were discussed and no time was lost.
Professional & Organized - On time completion exceeded our expectations.
Sales Knowledge - Mike was our sales consultant. On time, personable, knowledgeable,...not a salesperson, more a buyers consultant and advisor.
Communication/Response Time - Weekly updates for production time lines was a great way to let us know you sincerely cared about our home completion.
Additional Comments - Wish we had another basement for you to remodel!
Very easy to deal with. Quick, professional, and pleasant people. High quality work. Excellent full-service design/build capabilities at a very reasonable price.
Quality Of Workmanship - Very high quality work from all trades. As someone with an engineering background and an extreme attention to detail, I am extremely happy with the process and results.
Problem Resolution - The company is extremely responsive. Our PM, John Gaskill, was very knowledgeable and communicative. He responded to our questions and requests quickly and thoroughly.
Professional & Organized - All tradesmen were very professional in all interactions. They share very organized, being able to quickly, and neatly turn around a small basement rennovation with limited access.
Communication/Response Time - PM was very responsive, typically responding within hours of our texts (within normal working hours).
Additional Comments - After living with our newly finished basement for a month, I am just as happy with the result as when it was turned over to us. Knowing the quality of the craftsmanship behind the drywall is just as good as the finishing brings me peace of mind and validates our decision to build out our basement.
I would recommend John and the Hivex experience to all my friends, family, and associates
Problem Resolution - John always gave us alternatives to any potential challenges and worked with us until we were 100% satisfied
Professional & Organized - Our project manager, John, was very organized and responsive to all communication and he made the experience A+
Communication/Response Time - John utilized a group text with my wife and I to keep us updated on project status and to address any questions that we had
The work was done as stated in the contract but somethings were not clearly stated. I did not know that when it stated an room was unfinished, no work would be done. The window screen was not replaced and was cracked when using it to enter and exit the work area.
Good experience! the work was well done and problems were promptly dealt with.
Problem Resolution - Very responsive!
Excellent customer service, attention to detail, and quality work.
Problem Resolution - Anything I needed or pointed out, was taken care of.
Professional & Organized - Professionalism and organization was top-notch
Communication/Response Time - Always in touch with me, excellent communication.
Additional Comments - By far the best building and remodeling experience I’ve ever had.
Additional Comments - HIVEX was creative and flexible in finding solutions to remodeling issues as they arose during the process.
A very professional company!
Professional & Organized - Outstanding process and first-class employees.
Sales Knowledge - Kudos to Mike!
Communication/Response Time - Scott is the best…kept me informed. He’s very professional.
Additional Comments - Outstanding experience and process! Keep up the good work.
We couldn’t be happier with our new finished basement! Hivex was wonderful from start to finish. This is one company that delivers more than it promises… pretty unusual these days. If we had it to do again, Hivex is the only company we would turn to!
To me, our basement finishing was easy, nothing very extravagant or complicated, a Room, a bathroom, a wet bar, and walls. 99% of the people we dealt with were very professional and did a great job, but there is always that one that drives you nuts. The framers, the electricians, the finishers were all great. There were times I with that they would have simply asked a question about how we would like things, but that never happened, they just did it and assumed it was correct. Overall, they did a fantastic job, but need to communicate better.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys