The health and safety of our customers and our team is a priority to us at HIVEX Basement Finishing Co.. We are currently monitoring our staffs temperature daily, providing them with CDC-approved PPE (i.e. masks, gloves, etc.) and reminding them to wash their hands/use hand sanitizer frequently.
Professional & Organized - Commercial grade project management system in place.
They were very friendly and professional, always kept us up to date with what was going on in our basement
Additional Comments - The framing crew was AMAZING! They framed out the whole 900sqft basement in one day!
Great experience with Chris and the team. The work is great and they listened to me and made all the modifications that were asked
Additional Comments - Great experience and I would definitely recommend this team for your basement remodeling
From the beginning they was very professional, they was on time. I have worked with a lot of contractors and they are great, they have a pretty good value for what you get. They kept everything clean as they was working. They was respectful at all times, and will use them again.
John has been right there for us every step. We don't know anything about construction, but don't need to with John either an email or phone call away. He has really gone beyond what we've expected.
Recognized Excellence - Bob Salo, our project manager, Sam and his brother. Actually, it’s hard to narrow it down to these guys because everybody was a tiptop professional And incredibly skilled delivering a perfect product.
Additional Comments - In 60 years, many homes, best renovation, best company I’ve ever seen.
Additional Comments - The staff is very friendly, understanding, accommodating, and just out right amazing people. From the office staff to the on-site crew. They explain everything to make sure you are satisfied and help resolve any issues that may arise. I can’t thank them enough
It has been really great to work with Bob and team. Throughout my multiple interactions with Bob on various subjects, mostly in the form of questions from me, Bob has provided satisfactory answers to every question I have had. This has been comforting to a project that costs a lot of money as we have been planning for this for a few years.
Sales Knowledge - Michael did a fantastic job representing the company. He thoroughly explained everything and ultimately is the rep from Hivex that made us jump in with both feet. We were very impressed with his knowledge and thorough presentation of the process and the company history/makeup. We sent a kudos email right at the beginning of the project to make certain that Michael was not forgotten. We guesstimated that he must be the company's top salesman.
Communication/Response Time - This has been true and more like responds within 12 hours or sooner. During the morning, Bob was very easy to contact.
Additional Comments - My wife is equally as impressed with Hivex perfomance too. I have been taking pictures of all the work and been keeping all my co-workers up to date on our build of the man-cave. True story, during coffee cup #1 6:15am - 6:30ish, all my closest work buddy's gather to hear the latest progress. I know for a fact that 2 of my friends already are interested in using Hivex as they trust in my good word. I just wish I would have heard of Hivex sooner from a friend. We were fortunate enough to find Hivex on the internet. Nothing could have done the trick like hearing first hand success stories from a trusted person/friend, just as I am spreading the good word now.
They did good work. I’ve already started recommending and showing my basement off.
Additional Comments - We’re happy to be working with HIVEX!
Generally, we have been pleased with the work and timeline to date. The less than 5 stars is due to the level of professionalism from some of the crew we've interacted with to date.
HIVEX is wonderful to work with. Every person we've had to communicate with is professional, courteous, and very attention to detail. Having an assigned project manager has been the best part of everything. The quality of work performed is exceptional and we have no regrets in choosing HIVEX to finish our basement.
HIVEX has their process down to a “T”. I was impressed with the skills of all the workers who came and the quality of the work performed. They came in and efficiently performed the job and left the job site clean for the next crew. I highly recommended HIVEX for basement remodeling.
From the beginning, HiveX made us feel like family. They really were excited about making our dreams for a finished basement come to life. We actually called three different finishers, however we were sold on HiveX due to their personal touch and communications! I like the fact that HiveX employees have all the required tradesman to accomplish the task on the payroll. Nothing is subcontracted out (electrical, plumbing, drywall, etc).
HIVEX Basement Finishing Company worked fast and they were very professional. The workmanship is at the highest quality.
The quality of job being done is 5 stars, but when it comes to the price and cost of the project, it is very, very pricey. The reason is that if HIVEX is going to use its customers for advertisement purposes, the customer is paying for labor, installing the flooring and things like that. My recommendation would be to have a brochure with the pricing broken down to the various parts to give the customer the choice to go with that color of flooring, No reason for the pricing.
Quality Of Workmanship - Everything is impeccably done.
Communication/Response Time - Bob always answers any questions we have within hours if not minutes. Incredibly satisfied with comms throughout the project
A truly fantastic experience and great result. Come with your design in mind and they will execute.
Additional Comments - Our project is not yet complete however the experience has been as good as I could have imagined - which is perfect.
Recognized Excellence - I would like to recognize Michael. He was the salesperson. He was great. He was informative and answered our expectations.
They are an awesome company to work with.
Recognized Excellence - John Gaskill is a very effective communicator.
Hivex was amazing! I couldn’t be more happy with our new basement apartment.
Areas Of Satisfaction - It was a pleasure working with the team. The team's professionalism, support, communication, and patience were exceptional from day one.
Recognized Excellence - Project Manager, John Gaskill. It was awesome to work with John. No matter how small or big a request, modification, or addition, John handled all matters with exceptional professionalism. John's and his team's input and consultation were invaluable for our basement refinishing design. The team suggested and implemented a modification to our original design that transformed our basement in ways we never imagined, and, increased the resell value of home. We now have a wonderful, functional, living space we look forward to using in the years to come!
Additional Comments - Abel (framing) and Alex were instrumental in our basement refinishing design. We submitted a late design idea to upgrade our wet bar to a full walk up bar. Abel recommended a seamless relocation idea of the full walk up bar affording us better use of our space. Alex (painting) recommended great paint ideas (colors, stairwell handrail color options, and general care) and performed excellent craftsmanship completing our bathroom shower tile project.
Employees Professionalism - Very customer-focused and working to please.
Areas Of Satisfaction - Exceptionalism exhibited in cooperative attitude; recognizing that customers may not correctly visualize everything on a plan and being able to make adjustments on the fly.
Recognized Excellence - Due to covid-19 restrictions we didn't get to meet everyone but Michael was great in helping us modify our plan and making it fit into our budget and Chris did a great job in managing the project and keeping it moving through a difficult period.
Additional Comments - Thanks to all for a job well done.
Areas Of Satisfaction - We’ve tried acting as our own general contractor for other projects. Using HIVEX was so much better. We talked to one expert and they did the rest. They even worked hard to get the project done early. You can’t ask for better than HIVEX. Well done!
Recognized Excellence - All of the craftsmen that HIVEX brought in we’re experts in their trade. To single out some of the members off the team, I would have to say that Mike was excellent in the design, Adam was a true pro and I appreciate how he worked to make everything right and I was impressed with Bob’s leadership from start to finish.
Additional Comments - I liked that they took care of everything and communicated well about the schedule. We are super pleased with the results.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys