All big projects will have complications and unexpected problems, but recent weeks on this project have been an endless series of problems with quality of work, timing, and communication. The production manager has spent countless hours getting things ironed out, and H&H thus far has taken care of any serious problems that arose, but the overall process has not been smooth.
Great crew. Very happy with decisions and communication during the project.
The quality, timeliness, and professional approach are the reasons we have had H&H complete large remodeling projects over the last 20 years.
We were very disappointed with the entire experience and lack of customer service from David and John. We also never received a thank you or follow up after spending $210,000. Not even an email, text, or call for a thank you for investing in this partnership. We also never received any sort of follow up from the survey responses we provided mid-project. If you're going to send a survey and see any areas for improvement or dissatisfaction from the client, it is good business to follow up, address it, and figure out how you are going to resolve it. David's lack of professionalism made him seem apathetic towards our project, your company, and our wallet. We are just surprised after all the years H&H has been in business, we experienced lack of professionalism, lack of organization, systems and processes.
Additional Comments - They did a great job. The staff was incredible.
Change Anything - I wouldn't change anything. I was 100% happy and satisfied with the entire process of working with H&H Builders. I trusted their integrity and very much appreciated their communication style. I am thrilled with how my project turned out and would use them again for any future projects
Areas Of Satisfaction - There were many areas. The quality of work was superb. The were prompt and respectful, and always followed through with plans. I felt very comfortable with everyone that was in my home. I appreciated all the efforts to communicate with me, including detailed emails and weekly meetings to go over the project.
Additional Comments - I have typically found construction projects to be very stressful. I have worried about the quality of work I was receiving, and didn't necessarily trust the integrity of the contractors. It was a breath of fresh air to work with H&H Builders, because I did not feel that way with them.
Areas Of Satisfaction - A) lead carpenter system B) weekly meetings and meeting minutes C) the timely manner in which the job was completed D) the way they made it easy to live in the house while the project was ongoing E) the level of craftsmanship F) the way they broke down our part of it into manageable tasks G) the courtesy and professional attitudes of all staff and subs H) H&H !!
Value - Pride and quality of work were outstanding. The design was very well thought through and the difficulty of remodeling a 1937 Tudor presented challenges that most contractors would have struggled with and H&H seemed well equipped to manage.
Areas Of Satisfaction - The overall experience beginning with the design stages and weekly progress meetings to the follow up on change and upgrade orders was great. Of course, the end result of all of their hard work to make our dream home is the most satisfying part. We loved the design from John and appreciated his expertise and genuine desire to be fair and leave us happy. Joe was the ultimate professional on site go-to person. He was always thorough, considerate and demonstrated an A+ work ethic as well as being a talented craftsman. Michael always provided great insight, design ideas and out of the box thinking. Tyler clearly took pride in bringing to life all the historic features and charm of our remodeled home. He is an extraordinary carpenter. Brian came in towards the end and was professional and courteous, he clearly inspired to make sure things were completed to our satisfaction.
Current Referrals - We have already passed H&H on to others and will continue to recommend you as the first and best choice for home remodels. Thank you for making our dream home a reality.
Areas Of Satisfaction - The people who worked on the home were really good -- great skills, easy to work with, very professional.
Recognized Excellence - Jose was truly amazing. Everyone who comes through the house is especially amazed at the workmanship on the stair railings.
Areas Of Satisfaction - Good build quality, excellent design, and great follow through.
Areas Of Satisfaction - I thought everyone was responsive and very professional. My wife is very pleased, therefore I am as well. I enjoyed listening to John; my wife liked working with Michael. Jose was superior...
Additional Comments - H & H was A+!!
Areas Of Satisfaction - I thought the planning was top drawer. The implementation was superb. The crew was dedicated, knowledgeable, and expert. I wish I had more money to dedicate to my house, H & H was excellent!
Additional Comments - H & H was a super outfit!! Our house remodel took 2nd place at a Remodeling Association Award Night. It won a best design award for a remodel of its size, 2nd Place. That speaks for itself, I'd imagine.
Areas Of Satisfaction - I feel the communication was excellent as was the quality of work
Areas Of Satisfaction - Quality and information. We could not be happier with the quality of work and the attention given to the project. Jose, The Lead Carpenter was onsite and working every day throughout the project. H&H kept us informed with weekly meetings and we always new what was coming next.
Remodeling Concerns - The cost was a big concern. They helped us understand what it was going to cost. We knew that there are always surprises, and they helped us through that as well. Also, they helped us with the design phase. I didn't know what I wanted in some instances, and they came up with some great ideas. They really helped with the design, which was something that I was concerned about.
Additional Comments - They did a great job and made suggestions, as far as design, that we would not have originally thought of ourselves.
Areas Of Satisfaction - John and Brent handled everything very professionally making it easy on me.
Additional Comments - We enjoy our new home!
Value - It was a lot of money, but we knew what to expect going into the project. We got exactly what we wanted and that is wonderful!
Subcontractor Concerns - H & H Builders already took care of any issue I had during my project.
Remodeling Concerns - I was concerned about their capability to do the job correctly and thoroughly. I spoke to a couple other companies but they did not seem to have the resources necessary for a project of this magnitude. I went with H & H Builders because I wanted it done right.
Additional Comments - H & H Builders took a tiny, two bedroom, one car garage house and transformed it into a mini-mansion. I did not think it could be done, but I absolutely love my house! I specifically wanted the house to be elderly friendly and ensure all aspects were accessible. H & H Builders accommodated each wish and they produced a beautiful product that was everything I wanted it to be!
Current Referrals - I have recommend to a couple of people. I'm not sure if they followed through. I would feel totally comfortable recommending them to anyone.
Additional Comments - They did a really amazing job, and we're so happy.
Construction Quality - H&H is very clear with providing options and expenses. Every coordinated contractor working any day of the project was not only top-notch, but clear in understanding and on our plan.
Warranty Explanation - Like our last project with H&H, they followed-up with any issues that may have appeared since construction -absolute pride and confidence with their work.
Areas For Improvement - Impossible! They exceed expectations! :)
Areas Of Satisfaction - I witness a lot of major projects drag on forever. It's extremely gratifying to see such a big plan come together so efficiently and right on schedule.
Recognized Excellence - John Happel. Thank you for providing all the reality to the thoughts ... more than once. Final reality is the best looking garage I have ever seen.
Additional Comments - You will be extremely satisfied with everything H&H can do. They truly do improve lives.
Areas Of Satisfaction - Most satisfied with the work of the lead carpenter managing the process, keeping things moving and keeping an eye on all aspects of the process.
Remodeling Concerns - We were concerned about going over budget during the process but it worked out fine due to the flexibility of adding/removing items along the way.
Additional Comments - Good work, and we are pleased.
Remodeling Concerns - I feel so confident with John's expertise and depth of knowledge, that whatever we do, I know it's done superbly well. I completely trust his judgement and guidance.
Recognized Excellence - I would recognize John the owner and Jose. I also liked the subcontractors.
Areas Of Satisfaction - I was most satisfied with the overall professionalism and quality of work.
Remodeling Concerns - My concern was cost overruns and H & H Builders had a detailed budget and stuck to it. The changes were thought through and discussed before they were done.
Recognized Excellence - We really enjoy Jose. He does a great job and is communicative. He updates us on all aspects of the project. Dilsha also did a great job of asking questions about our project to get it scoped.
Additional Comments - They are doing a super job. So far it is very good.
Areas Of Satisfaction - I was most satisfied with the end product.
Areas Of Satisfaction - The quality of the work was very good.
Warranty - H & H is quite remarkable in this regard and responds promptly to warranty issues.
Areas For Improvement - None, H & H built what we agreed on in the scope of work, but as this was my first ever project like this, I do wish that I'd been better prepared to envision some aspects of the work and asked more questions about some parts of the process.
Areas Of Satisfaction - 1. Weekly construction meetings were very helpful and a good time to discuss any issues during the construction. 2. H & H construction schedule/timetable was spot on and they never fell behind on the schedule.3. I was living in my home during the construction and even when my roof was off, H & H made sure we were never cold or wet even though construction took place largely during the winter months.4. H & H responded promptly to any concerns that I had an made a few late evening visits back to the site to deal with a few unexpected issues that arose.5. Many of the subcontractors who worked with H & H on my project commented that John Happel is great to work with as they know they will be paid on time for their portion of the job.
Additional Comments - I would certainly consider H & H fa strong contender or any future home remodeling projects I might undertake.
Areas Of Satisfaction - I was most satisfied with their willingness to do the best job that they can.
Recognized Excellence - The owner for his knowledge and willingness to try and find the product that best fit my needs.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of H & H Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys