It was well worth the wait. The crew was efficient, friendly and clearly knew what they were doing! The best part was that when they left the yard looked better than when they had arrived! We were very impressed with their professionalism.
Fantastic prompt & able to get the job done on a rush basis too! Great work
The work they did at my home was very professionally done. They are at the top of my list for customer service.
Recognized Excellence - Noah and his crew
Respectful & Efficient - The crew was great. Communicated very well, very personable and very respectful of our privacy and property
Areas Of Satisfaction - Professionalism of the crew Honesty in the assessment by Matt of what was needed to take care of the issue the correct way. Way the crew respected our property and clean up after.
Yes, I will absolutely recommend the company and their level of professionalism!
Sales Knowledge - It only took the Manager, Matt, five minutes to locate my problem. He could have easily sold me a more expensive remedy if he wasn’t honest! Instead he located the issue and it was resolved quickly, efficiently, and cost effectively!
Professional & Organized - From the Project Manager, to the installation men, as well as the owner, the level of professionalism was stellar. So much appreciated at a time of stress!!
Communication - Excellent communication.
Respectful & Efficient - Totally respectful and only took a fraction of the time to repair, after having to fix another company’s mistake!
Clean & Safe - Very clean when the men left.
Areas Of Satisfaction - In all areas from coming on time, recommending a remedy, and quick resolution of my problem. Priced right too.
Areas Of Satisfaction - They exceed my expectations.
Recognized Excellence - Matt and Noah did a great job.
Areas Of Satisfaction - Met my expectations. I have high expectations
Recognized Excellence - Inclusive of women and diverse people. Felt respected and listened too, also with their staff.
Great workmanship, hardworking and knowledgeable employees--best construction company I've ever worked with. I've used them twice and will again.
Recognized Excellence - Matt and everyone involved with the job at my residence. Watch Kim on the evacuator--what a show.
Gary J. Basten Construction Inc did a very good job. They picked up after themselves, and they were very nice.
Improvement Suggestion - To be able to talk to the supervisor. I was working with Matt, but I did more so with his foreman, the foreman was on top of everything.
Areas Of Satisfaction - Gary J. Basten Construction Inc exceeded my expectations.
Current Referrals - I already gave cards out to a few people.
Recognized Excellence - I would like to recognize the crew that came out for exceptional service; I believe their names were Noah and Kim.
Additional Comments - I was very pleased with Gary J. Basten Construction Inc.
Improvement Suggestion - Pump is now quiet thanks
Recognized Excellence - Matt was knowledgeable & told us what was wrong & what needed fixed.
Additional Comments - Noah did a great job, he was very polite and he did a good job at keeping me informed. I was very impressed.
Areas Of Satisfaction - I was most satisfied with the fact that they were the only people to figure out what my problem was and solve it.
Recognized Excellence - I would like to recognize Matt and Cubby.
Areas Of Satisfaction - The on-site crew was exceptional. They were friendly and efficient. They maintained a clean project work site and left the project area better than when they began. This was a very positive experience!
Recognized Excellence - The young woman was very communicative regarding all aspects of the project letting me know what their approach was. She was efficient and focused. She and her partner completed the project (which I was told would take 3-4 hours) in a little over two hours.
Areas Of Satisfaction - We are delighted with the results of the work.
Current Referrals - Not at this time.
Recognized Excellence - Matt Buchholz was outstanding.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gary J. Basten Construction Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys