Areas Of Satisfaction - Very professional and timely
I would recommend Excel to anyone. They worked with our insurance to complete our roof replacement and we didn't really have to worry about anything. They finished more quickly than expected. We're very happy with our new roof and the work that Excel performed.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Lead Source - They had replaced our roof once before, and I head bout them at that point through our neighbor.
Lead Source - My insurance company recommended them.
They were great and did the work ahead of schedule!
Areas Of Satisfaction - I was most satisfied with the rapport they had with the insurance company to deal with things a regular homeowner wouldn't understand.
Lead Source - They were one of StateFarm's highest rated vendors.
Everything was fantastic and I was totally satisfied with the work that was done on my home.
Areas Of Satisfaction - I was most satisfied with the way that things were explained to me on the front end of the job. The company provided expertise on communication of the front end that helped me make a good decision.
Lead Source - I heard about them via recommendation from my insurance company.
Excel Restoration has significant experience working with the various home owner insurance companies to get the roof claim approved for the correct cost the very first time! Excel showed up on time, upgraded and completed our entire roof as quoted, cleaned up and hauled away all of the debris on the same day. We have had no leaks to speak of in the last 3 months and if we did, Ryan told us that he would repair them free of charge.
Areas Of Satisfaction - Dealing with State Farm and being patient about getting paid until after we had received all of the required mortgage signatures on the claim check and deposited it in our bank account.
Lead Source - I contacted them after they replaced one of my neighbor's roof.
Areas Of Satisfaction - Overall, they did a great job.
Lead Source - We were recommended by our State Farm Insurance Agent.
Areas Of Satisfaction - I was satisfied with the clean up. They did not leave a mess.
Lead Source - I heard from them on Angies list .
Areas Of Satisfaction - They performed the job on time, on budget and the quality of work is very good.
Lead Source - It was recommended through my insurance company, State Farm.
Additional Comments - They did a great job.
Areas Of Satisfaction - I was satisfied by their scheduling. They started before they said they would and finished before they predicted. They were ahead of schedule.
Brent handled the job very professionally from the beginning to the end.
Areas Of Satisfaction - I was very satisfied witht the overall job. The job was completed in a timely manner and everyone was professional.
Brent was incredibly professional and knowledgeable. I had every confidence at the beginning before construction and now I know that Excel Restoration & Construction does a great job.
Problem Resolution - We had no problems.
Areas Of Satisfaction - I was most satisfied with Excel Restoration & Construction because of Brent. His evaluation, his ability to explain the entire project and then carry through with it was amazing.
Lead Source - I got a referral from a board member here in our neighborhood to us Excel Restoration & Construction.
They were very professional and on time. They showed up early and worked late to get job done in timely manor. The crew did a great job taking care of all nails and debris, this was especially important to me because I have kids.
Areas Of Satisfaction - The job was done on time as expect and they clean up the job site after.
Lead Source - I was recommend from my insurance agent.
Areas Of Satisfaction - I was satisfied that the job was estimated and completed accurately and in a timely manner.
Lead Source - I heard about Excel Restoration & Construction through State Farm.
Additional Comments - Let me just take a minute to say this, because I am visiting someone that's sick right now. They did a great job and they cleaned up really well after themselves. I'm very satisfied with their services.
Areas Of Satisfaction - I was most satisfied with their knowledge of the job.
Lead Source - My insurance agent referred Excel Restoration and Construction.
Excel did everything we, as consumers, expect a contractor to do that they very seldom actually do. Excel, and more specifically their project manager Ryan Murphy, communicates clearly and effectively, is punctual, is fairly priced, and returns the jobsite to the condition it was before they arrived....spic and span. They deliver truly extraordinary service exceeding expectations.
Areas For Improvement - They did an outstanding job! Both projects they were hired for went extremely well - on schedule and within the specified budget.
Areas Of Satisfaction - Excel was hired to do two projects for me: Roofing and a bathroom restoration. They delivered a consistently exceptional customer experience on both projects. The owner is very knowlegable in roofing and provided great guidance on the bathroom remodel. I am very pleased with the outcome of both projects.
Lead Source - Referral from State Farm
Additional Comments - I highly reommend Excel! They did an OUTSTANDING job and I am so very happy with both my new roof and new bathroom. I couldn't have asked for better. Great job Brent and Ryan!
I had a good experience with Excel Restoration & Construction.
Areas Of Satisfaction - I was most satisfied with their hands on approach.
Lead Source - I heard about Excel Restoration & Construction from my sister.
My husband and I were both very satisfied with everything.
Areas Of Satisfaction - Everything was done in a timely manner and they were polite.
Lead Source - I heard about them from my church bulletin.
I highly recommend Excel Restoration & Construction. Honest, timely and trustworthy
They left a mess in the attic and the interior dry wall related to the skylight on the roof was damaged. Those are two things that I was not satisfied with, other than that they did a good job.
They were great and very easy to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Excel Restoration & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys