They did a good job!
As far as I can tell, everything was done really well.
The job was completed in a very professional manner.
Billy was great and easy to work with. The team was very fast and professional.
They were on time and cleaned up well. They worked fast, and I had no problems.
Jeff was very professional, timely and efficient in his work.
Great work and workers leave everything cleaned up and in order.
The two man crew was very friendly and professional. Ee were very pleased with their work.
They did a good job. The guy had 20+ years experience and he did a good job. I had an issue and they came back and fixed it.
They did a great job.
I feel like I was considerably overcharged for the service I received. I had some loose shingles, when they came out to look at them, they said it wasn't a big deal. There's a $200 minimum for them to come out and perform work, so I chose not to go through with it. I had a leak unrelated to the shingles. So they came out to look and ended up quoting me a price for fixing the leak. It was my fault for not looking at the paperwork carefully for this next bit, but I asked if they would fix the shingles too. I had assumed that they would include the shingles and the leak in the price for the project. They came out to do the work, he was here for one hour. He ended up adding the $200 for fixing the shingles into the quoted price for fixing the leak. I could see about an additional cost to fix the shingles on top of the leak. However, not an extra $200. I mentioned something about the extra $200, and he said “well I came out twice”. However, there was no indication that I would be charged for estimates as well as the work. The work seemed fine, it hasn't rained yet, so I don't know for sure. I felt it was inappropriate to charge $425 for an hour-long visit.
Chad seemed to pinpoint the likely cause of the leak right away. We haven’t had much rain since then to test the repair, but we’ll have him out again if needed.
I have used Echols before and this experience with the roof was good as well.
I am likely to recommend because their service is excellent. Their prices are good and always fair. They are courteous and considerate. They even come ahead of time. Billy Dodd does such a great job.
Recognized Excellence - Nick Whitaker He was always there !! Always answered my many questions. Thanks Nick
Areas Of Satisfaction - Great work and clean-up
Echols Roofing & Home Improvements is very responsive and professional.
Additional Comments - I want to thank them for their promptness and professional behavior
I am very satisfied with the work that they did in my home, it was overall a great experience.
Recognized Excellence - Jeff Killpatrick
Areas Of Satisfaction - They were very time efficient and knowledgeable about what they were doing.
Additional Comments - They did my roof and some other follow up word, and I am very satisfied with their work.
Recognized Excellence - I'm sorry, I don't remember the names. But they were great!
Areas For Improvement - None. They did a great job and we've used them again.
Areas Of Satisfaction - I would say timeliness and price. They were able to do it quickly and for a price we felt was fair.
Quality Of Workmanship - The crew did the job well.
Areas Of Satisfaction - Echols Roofing & Home Improvements fixed our doors, and they look very good.
Areas Of Satisfaction - Punctual and on time.
Areas Of Satisfaction - I was pleased with their professionalism and quality of the workmanship.
Billy Dodd has done a great job on several different roof repairs and has always been very responsive.
Recognized Excellence - Jeff Kilpatrick came out to give an estimate for a roof repair and I was very pleasantly surprised that he was able to complete the minor repair. I would definitely recommend Echols Roofing & Hime Improvements.
Recognized Excellence - William (Billy) Dodd did an excellent job of diagnosing and fixing my roof leak, and he also found a potential leak around the heat stack vent and fixed it. He explained clearly how the older pine decking on our 1950s house could eventually push up nails and lead to more leaks.
The Echols representatives did a superb job on repairs as needed.
Recognized Excellence - Greg
Areas Of Satisfaction - Communication and valued service.
Additional Comments - Very professional and they did a great job on repairs. I would definitely recommend the company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Echols Roofing & Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys