Areas For Improvement - All went well
Areas Of Satisfaction - Customer service and closing crew were great
Have already recommended
Areas Of Satisfaction - Very customer focused and knowledgeable. Subcontractors were all good. Their process seems to be organized and internal communication appears to be solid
Recognized Excellence - I like Tara, Mike, and Matt all good
Areas Of Satisfaction - We are extremely pleased with the final product. The sales cycle was excellent and the 3-D design was an amazing tool to help us really picture it. The installation was as expected with just a 2-3 weeks delay due to contractors and another 1-2 weeks due to weather. Not bad at all. I am very happy with the end result and am would be a reference for any future prospective customers.
Recognized Excellence - Mike Santel's service has been excellent. He makes himself available and replies quickly to questions. I believe he goes above and beyond expectations in providing service. Thank you!On the contractors side I was impressed with Matt Nelson and Jason Haddigan.
Areas Of Satisfaction - I was most satisfied with the staff and quality.
Recognized Excellence - I would like to recognize Mike. He was exceptional.
Current Referrals - I have already given your name to several people, one who you are currently working with
Areas Of Satisfaction - We were completely satisfied and impressed with the level of professionalism and expertise from all of the staff at Easton. From our initial consultation down to the start up, Easton staff was knowledgeable, pleasant and honest.
Areas Of Satisfaction - I am the most satisfied with the design and the installation. It was all great and it looks beautiful.
Areas Of Satisfaction - They did meticulous work and the product came out beautiful. They worked with me well through the design stage. When I called with issues they was out the very next day.
Areas Of Satisfaction - Easy to work with and understood our needs and expectations.
Recognized Excellence - Dave Hobaica was extremely responsive whenever there was a concern and couldn't have been easier to work with. We also thought Mike Hinchey from Guerrinis was spot on with his design and always provided great suggestions based in our need.
Additional Comments - Thanks for the great work! We have been really enjoying it this summer.
Recognized Excellence - Dave is responsive and understands the customers needs. Jim in the Walpole store is very helpful.
Professional & Organized - I would give you a 5 if I could!
Recognized Excellence - I would like to recognize Dave for his exceptional service, he was great. All of the people we interacted with were really terrific.
Areas Of Satisfaction - I was most satisfied with the overall job. Everything went perfect.
Recognized Excellence - I would like to recognize the owner, he was very professional.
Areas Of Satisfaction - Great communication, quality and value.
Additional Comments - Enjoying the pool very much anf looking forward to recommending Easton Pools
Areas Of Satisfaction - What stands out to me the most is that for a job of this size and because we made several last minute changes, there were bound to be some issues. When an issue did come up it was addressed immediately.
Areas Of Satisfaction - Dave did a great job explaining the process and what to expect as well as what our budget should look like even for things beyond just the pool. This was extremely helpful.
Recognized Excellence - Terry did a nice job with the education on how to care for our pool and all the other important in doc training elements.
Areas Of Satisfaction - I was most satisfied that from day one to the end there was someone there to help me and answer any questions I had.
Recognized Excellence - I would like to recognize Mike in service, Tara in marketing, Dave the owner, the office staff, Tyler and the guys who tested my water, and Matt in service for their exceptional service. The entire staff works together as team, and I really like the size of the company and that I get to know the employees.
Recognized Excellence - Mike Santell is fantastic. The guy who showed us how to work everything is also great.
Sales Knowledge - From start to finish and every step along the way, there was constant communication. I was never in doubt of where we were in the project and what timing was to completion.
Areas Of Satisfaction - Having never owned a pool, I was pleased that time was spent to go over the multiple options and spent on educating me to what was available. Post sale, every interaction with them is positive. From the opening and closing of the pool, occasional service call and interactions with the stores, I am always left feeling positive. They work real hard and being attentive and definitely work hard at keeping your business and showing their appreciation for being a valued customer.
Additional Comments - All in all a classy, well run, well organized, customer-centric company. They are a pleasure to do business with and recommend them every chance I get. AAA+++
Areas Of Satisfaction - They created the perfect pool for our home. There is no way I could have made all those decisions without help.
Recognized Excellence - They are all very hard working and helpful
Areas For Improvement - Really everything ran smoothly as far as timetables, materials, workmanship, etc. I kind of expected some delays just because of the nature of the job but we never had any. We even pushed them a bit at the end, so we could open the pool for a family party. They got it done.
Areas Of Satisfaction - All areas were above satisfactory. From our first meeting with Dave til the pool being filled. Everything was top notch. They worked one on one with our Landscaper and that was a concern of mine as far as time tables go, but never a delay. And I guess thats what was most satisfying, Dave & Easton really laid out a plan for us & it was followed to the T. This was a stress free project, not sure many people can say that.
Additional Comments - I should mention the Retail staff as well is very knowledgeable & can help with any water issues you may be experiencing.
Areas Of Satisfaction - Clear timeline, providing options to select for stone, liner, pool equipment, etc. Also had terry come out and kick us off as far as the opening and he was awesome.
Areas Of Satisfaction - They were professional and curtious from start to finish.
Quality Of Workmanship - We are very proud of our pool area. The results exceeded expectations.
Areas Of Satisfaction - The final product is amazing. Our raised beam effect and cabana are the best.
Areas Of Satisfaction - Having spent the past 18 months building a home I came into contact with many sub contractors. Easton was by far the most professional and responsive among all of the companies that I dealt with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Easton Pool & Spa as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys