Great work, along with timely and attentive service.
We LOVE our Master Bath. It is everything we hoped for and we give Elm full credit for the wonderful outcome. We had anticipated the "pain" of a big remodel while living in our home; nope! Elm not only gave us the bath we wanted, they made the entire project pretty much painless! Great workmanship and great people!
Quality Of Workmanship - Subcontractors were great but Matt & Steve, who are employed with Elm, are their Secret Weapon when it comes to quality workmanship. We had a lot of custom millwork done in our Master Bath: Matt brought my vision to life! No detail was too small for their attention.
Problem Resolution - Problems were pretty much non-existent since Elm is proactive, has great subs and employees. Maybe I never perceived a problem, because our project manager, Kevin, was so responsive to our feedback. Kevin was excellent at making sure subs understood exactly what we wanted.
Representatives with Elm Construction are highly professional, and more importantly, trustworthy company. We interviewed other renovation companies and heard the many horror stories from friends and neighbors about selecting the wrong construction company. Both Elliot and Kevin were always professional, patient and courteous. They also demonstrated a high level of responsiveness and respect. We enjoyed working with them both. We would definitely use this company again and would recommend without reservation.
They are a good company to work with and they are very professional.
The entire team at ELM was a pleasure to work with - incredibly professional and no surprises. Kevin was great to work with as were Matt and Steve.
Elm Construction provided creative solutions to a difficult renovation project. Their work is professional and thorough. Their knowledge and assistance with selecting appliances, flooring, cabinets, etc. was excellent. The few small problems- and there are always some problems- were addressed quickly and completely. Overall, very satisfied with the outcome.
Areas Of Satisfaction - He did what he said he was going to do.
Recognized Excellence - I would recognize Elliott for exceptional service. I was very pleased.
Areas Of Satisfaction - 1. very clear on scope of project and helpful on insurance2. project follow up3. actual work was done very well4. receptive to our ideas and changes5. could get in touch with them when we needed to6. completed work in a timely manner
Current Referrals - We have shown their work to friends and would certainly recommend if anyone we knew needs work done.
Recognized Excellence - Elliott, Adam, Colby were all so helpful and patient and here when they said they'd be here. Everyone that came to the house to work was very nice.
Areas Of Satisfaction - The work was done quickly and eloquently done and Elliot Pike was a nice young man.
Recognized Excellence - I would like to recognize Elliot Pike and the guy that did the dry wall repairs did a great job.
Areas Of Satisfaction - ELM CONSTRUCTION LLC - VERY PROFESSIONAL FROM THE FIRST VISIT TO COMPLETION !!!! EXPLAINED THEIR WORK / SCHEDULE AND HANDLED AS WE AGREED!!!! THANKS TO ALL! ENJOYED SPENDING MY MONEY WITH MR. PIKE AND ASSOCIATES!!! CHRIS SIMS
Additional Comments - THANKS FOR THE PROFESSIONAL JOB! I WOULD RECOMMEND ELM CONSTRUCTION LLC TO ANYONE NEEDING A NEW ROOF !!!! GREAT PEOPLE TO WORK WITH- THANK YOU, CHRIS SIMS
Areas For Improvement - Colby was great!
Areas Of Satisfaction - the professionalism, thesincerity to help, the feeling of trust
Additional Comments - Our experience with Colby was very positive.
Areas Of Satisfaction - I was most satisfied with the overall job. They were informative and they kept coming back to make sure the job was done right.
Recognized Excellence - I would like to recognize Colby Chavers. He was absolutely great and informative. He kept coming back to make sure things were alright.
Current Referrals - Our neighbor behind us. But ELM has already did the job for them
Areas Of Satisfaction - Friendly, great customer service and communication
Areas Of Satisfaction - stress free transaction, excellent communication
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ELM Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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