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Customer satisfaction
Of 72 customers surveyed, 48 respondedReviews 38
- All feedback
- 5 Star
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- 1 Star
Recent reviews
Tommy T.
Great work, along with timely and attentive service.
Susan D.
We LOVE our Master Bath. It is everything we hoped for and we give Elm full credit for the wonderful outcome. We had anticipated the "pain" of a big remodel while living in our home; nope! Elm not only gave us the bath we wanted, they made the entire project pretty much painless! Great workmanship and great people!
Additional comments
Quality Of Workmanship
Quality Of Workmanship - Subcontractors were great but Matt & Steve, who are employed with Elm, are their Secret Weapon when it comes to quality workmanship. We had a lot of custom millwork done in our Master Bath: Matt brought my vision to life! No detail was too small for their attention.
Problem Resolution
Problem Resolution - Problems were pretty much non-existent since Elm is proactive, has great subs and employees. Maybe I never perceived a problem, because our project manager, Kevin, was so responsive to our feedback. Kevin was excellent at making sure subs understood exactly what we wanted.
Stacey H.
Representatives with Elm Construction are highly professional, and more importantly, trustworthy company. We interviewed other renovation companies and heard the many horror stories from friends and neighbors about selecting the wrong construction company. Both Elliot and Kevin were always professional, patient and courteous. They also demonstrated a high level of responsiveness and respect. We enjoyed working with them both. We would definitely use this company again and would recommend without reservation.
Chet A.
They are a good company to work with and they are very professional.
Tom D.
The entire team at ELM was a pleasure to work with - incredibly professional and no surprises. Kevin was great to work with as were Matt and Steve.
Mrs D.
Elm Construction provided creative solutions to a difficult renovation project. Their work is professional and thorough. Their knowledge and assistance with selecting appliances, flooring, cabinets, etc. was excellent. The few small problems- and there are always some problems- were addressed quickly and completely. Overall, very satisfied with the outcome.
Customer in Hoover, AL
Areas Of Satisfaction
Areas Of Satisfaction - He did what he said he was going to do.
Recognized Excellence
Recognized Excellence - I would recognize Elliott for exceptional service. I was very pleased.
Customer in Vestavia, AL
Areas Of Satisfaction
Areas Of Satisfaction - 1. very clear on scope of project and helpful on insurance2. project follow up3. actual work was done very well4. receptive to our ideas and changes5. could get in touch with them when we needed to6. completed work in a timely manner
Current Referrals
Current Referrals - We have shown their work to friends and would certainly recommend if anyone we knew needs work done.
Recognized Excellence
Recognized Excellence - Elliott, Adam, Colby were all so helpful and patient and here when they said they'd be here. Everyone that came to the house to work was very nice.
Customer in Birmingham, AL
Areas Of Satisfaction
Areas Of Satisfaction - The work was done quickly and eloquently done and Elliot Pike was a nice young man.
Recognized Excellence
Recognized Excellence - I would like to recognize Elliot Pike and the guy that did the dry wall repairs did a great job.
Customer in Birmingham, AL
Areas Of Satisfaction
Areas Of Satisfaction - ELM CONSTRUCTION LLC - VERY PROFESSIONAL FROM THE FIRST VISIT TO COMPLETION !!!! EXPLAINED THEIR WORK / SCHEDULE AND HANDLED AS WE AGREED!!!! THANKS TO ALL! ENJOYED SPENDING MY MONEY WITH MR. PIKE AND ASSOCIATES!!! CHRIS SIMS
Additional Comments
Additional Comments - THANKS FOR THE PROFESSIONAL JOB! I WOULD RECOMMEND ELM CONSTRUCTION LLC TO ANYONE NEEDING A NEW ROOF !!!! GREAT PEOPLE TO WORK WITH- THANK YOU, CHRIS SIMS
Customer in Chelsea, AL
Areas For Improvement
Areas For Improvement - Colby was great!
Areas Of Satisfaction
Areas Of Satisfaction - the professionalism, thesincerity to help, the feeling of trust
Additional Comments
Additional Comments - Our experience with Colby was very positive.
Customer in Jasper, AL
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the overall job. They were informative and they kept coming back to make sure the job was done right.
Recognized Excellence
Recognized Excellence - I would like to recognize Colby Chavers. He was absolutely great and informative. He kept coming back to make sure things were alright.
Customer in Hoover, AL
Current Referrals
Current Referrals - Our neighbor behind us. But ELM has already did the job for them
Customer in Vestavia, AL
Areas Of Satisfaction
Areas Of Satisfaction - Friendly, great customer service and communication
Customer in Carbon Hill, AL
Areas Of Satisfaction
Areas Of Satisfaction - stress free transaction, excellent communication
Luke M.
Scott L.
Elizabeth H.
Clarence D.
Chris S.
Hank P.
Customer in Columbiana, AL
Carolyn H.
Ronald K.
Tyler K.
Carden C.
Lucy W.
Randall R.
Linda H.
Kimberly C.
Bruce L.
Julie C.
Charles Y.
Anne B.
Drew O.
Ian C.
Scott P.
Robert B.
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