I have recommended Stoltzfus to co-workers.
The process from start to finish was horrible with customer service and follow-through.
We have certainly had our problems but EG has tried to solve them and for that we are thankful. Now that our year warranty has expired , we trust that they will follow through with the identification of the cause and remedying our moisture problem made evident in the cupping of our hardwood floor and replacing it. We are still looking forward to getting our powder room flooring temporarily replaced so that our toilet can be reseated and usable after 4 months of being torn up. Our recommendation can change depending on how our situation is finally resolved.
I moved in last September and I did not asked them to come in to fix anything. The dishwasher was not hooked up the dryer was not connected to the fuse box. It was not ready for me when I moved in. The toilet overflowed and it was a disaster. I have had trouble two times. I have paid all those time and never reimbursed. They had to put in a new flusher. They were very difficult to get a hold of and I spend $1000 to fix the issue and I thought it was not right for a new build. I did not asked them to fix it, but I feel like it was not as I would have liked. I should have been paid for the issue that was out of my control. They all added up and it was expensive.
The overall buying experience has been positive, with a result we are happy with!
Craftsmanship is exceptional. Quality build home at an affordable price.
It takes the company a very long time to fix something and they don't always do it right.
It's a great neighborhood and a nice assortment of home styles with a lot of nice people involved.
EGStoltzfus has a good reputation that was echoed by everyone we talked to. Home owners were very satisfied with the quality of their homes and the fact that they were easy to work with. Our experience found all of this to be true.
Some minor issues but overall good builder and company.
Very pleased with the quality and professionalism of the entire process from beginning to end: sales, construction, delivery and beyond. Among the best we’ve ever seen!
We will be sure to tell them to not be afraid to ask any questions and look at all their home options as there are many to choose from.
I would recommend them to anyone who is going to build, I thought they were great.
It was an easy process going through building a new home. They were very cooperative when we asked questions and needed anything to be done.
Keep a watchful eye on all subcontractors.
nice area - nice quiet community - nice home (so far)
Want to give 5 stars for everything, as we love our home, neighborhood, and town, but are so disappointed in the way our lawn and drainage issues have been mishandled, and not responded to.
We already have!
As noted below:Craig Smoot was a pleasure to work with. He was a significant help in the entire process. Debbie Meenan has always been pleasant and responsive. The members of the design team that assisted us also were helpful. The exterior of the house reflects the good choices the entire EGStoltzfus team helped us make.
I would give EG Stoltzfus three stars because the only issue we had was we were promised at closing things and they weren't done in a timely manner.
I was very disappointed with the overall finish of the home. Based on the reviews we read, EGStoltzfus did not meet our expectations.
We have had almost no problems with the construction of our home and anything that did crop up was immediately repaired or checked.
I would certainly tell them there were things that I was not appreciative of. I would warn them of those things.
We were very pleasantly surprised with the timely completion of the project. The quality of material and craftsmanship was commendable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EGStoltzfus as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys