Gail and her entire team helped us build a timeless kitchen while carefully considering the integrity of our almost 100 year old home. We highly recommend Drury Design and can't wait to use them again for our bathroom remodel!
We hired Drury to gut and remodel two bathrooms in our home. Gail and her team are talented in every way you'd want them to be - beautiful design, creative problem solving, tight project management, very skilled (and clean) subcontractors, all managed to a tight schedule. We couldn't be happier! Can't wait to get them started on the kitchen.
Recognized Excellence - Karl, Rick, Matt (I think that was his name - the tile guy), and Gail (of course!)
Areas Of Satisfaction - The design (what we chose together with Gail and our decorator) is so pretty! And the execution was exceptional.
Additional Comments - Wonderful experience, wonderful work. We couldn't be happier.
Recognized Excellence - Diana is wonderful. She always is there to take care of everything. I absolutely love my master bathroom!
Areas Of Satisfaction - Design. Contractors. Everything!
Why Drury Design? - We worked with Diana before and knew she would take care of our project.
Recognized Excellence - I would like to recognize Diana Burton for her exceptional service.
Areas For Improvement - They didn't fall short of my expectations.
Why Drury Design? - They had good reviews on Google.
Recognized Excellence - Everyone worked hard and did a good job
Why Drury Design? - Their excellence with all aspects for design and workmanship
Additional Comments - The best decision I made, you get what you pay for. Designers, contractors worked hard to achieve my vision. Excellent, thank you Drury Design. “My hero - Gail” Another thank you for making life “for the most part” relatively comfortable during the reno.
Areas Of Satisfaction - They met and exceeded all of my expectations.
Why Drury Design? - I decided to work with Drury because of their reputation.
Recognized Excellence - Alicia and Rick were amazing partners throughout the entire project; incredibly organized, responsive, and a pleasure to work with!
Areas Of Satisfaction - Inspirational design consultation and project management
Why Drury Design? - Excellent reviews and industry accolades
Recognized Excellence - Everyone
Areas Of Satisfaction - Overall look exceeded expectations. Attention to detail also.
Why Drury Design? - Why would I choose anyone else?!
Why Drury Design? - I chose Drury Design because I needed someone To walk through it with me from beginning until end.
Recognized Excellence - Alicia was wonderful to work with. She helped us find materials that we loved and did not rush the decision-making process giving the time and ability to find exactly what we were hoping for.
Areas Of Satisfaction - All the people were wonderful to interact with, especially Alicia and Israel. Everyone was very professional and knowledgeable and the team did an excellent job. The materials, design and work product are great. We love our new kitchen and would recommend Drury to our friends and family.
Why Drury Design? - We found Drury online and chose to meet with them based on their online portfolio, which showed a lot of variation and creativity in its kitchen designs. We selected Drury because the team creates a customized plan specific to the needs of each client.
Additional Comments - Thanks so much for our beautiful kitchen! We absolutely love it and are looking forward to the photo session.
Recognized Excellence - Alicia Saso
Areas For Improvement - N/A
Areas Of Satisfaction - Design, professionalism, work ethic,
Why Drury Design? - Past experience
Additional Comments - It is a top notch experience with top notch personnel.
Recognized Excellence - Janice Teague did an exceptional job, really above and beyond expectations, and was so helpful and kind!
Why Drury Design? - John Wolaver, a friend of ours, strongly recommended you.
Areas Of Satisfaction - Design, workmanship
Clean - Always clean. Tools and materials are carefully stowed Demolition is done quickly. Debris is removed right away.
Safe - Can easily navigate the house both while they are working and in the evening after they have left
Respectful - Absolutely.
Communication - I can always reach the designer. At the beginning of the project, i’m Given the numbers of designer, carpenter, project manager. They address my calls and needs immediately.
Areas Of Satisfaction - Every step of the process was excellent. I have nothing but great things to say. That is why we returned to Drury Design for our second project. The professionalism and work are exceptional.
Why Drury Design? - The detail The workers The timeline The process The design
Areas Of Satisfaction - Quality of materials, workmanship, design, and timetable all exceeded expectations.
Why Drury Design? - reputation/recommendation from one of your previous customers. We needed high quality and trust that things would be done as promised.
Additional Comments - everyone who has seen the work has been blown away by how nice it looks. Thank you all.
After the completion of our project 3 months ago, we are still thrilled with the results.
Problem Resolution - Initially dealing with a problem was challenging, but we were more than satisfied with how the problem was resolved.
Schedule - They started and ended on time which was amazing to us because with all the other companies and contractors we have worked with in the past this has not happened.
Design - Our designer had excellent design skills.
Recognized Excellence - We thought the service from everyone at Drury Design was exceptional. Our designer, Janice Teague had excellent design knowledge. She listened to what we said we liked and wanted and showed us lots of options that appealed to our aesthetic. She helped us make decisions on our own by providing us with guidance and advice. We reworked the plans until we were satisfied with every bit of the remodel. The main contractors, Sonny and Jeff, were also excellent. Their workmanship was top notch and they were great with communication on all the day to day details. The tiling company was superb as well as the electricians, and plumber.
Areas Of Satisfaction - We expected the kitchen to be beautiful and functional upon completion, but it was more beautiful and functional than we even imagined!
Why Drury Design? - After a lot of research, we felt we would be in great hands with our designer and Drury Design. We really liked how Drury Design offered everything from design to total installation of the entire project.
Types of work - Bathroom remodel
Recognized Excellence - Janice Teague..pleasure to work with!
Areas Of Satisfaction - Extremely happy with both kitchen and bath remodel!
Why Drury Design? - We looked at 3 design studios and liked Drury’s ideas the best.
Why Drury Design? - Drury Design has a great reputation and was conveniently located for us.
Additional Comments - We were very impressed with the cheerful attitudes the workers consistently displayed. Even a few times when they ran into unexpected problems, they always maintained their composure and worked toward finding a workable solution.
Recognized Excellence - Sonny, Janice, Jeff, Tony, Phil
Areas Of Satisfaction - Excellent workmanship, staff and design
Why Drury Design? - Choose them for their reputation as quality design
Recognized Excellence - Jennifer the designer was great; I'd like to recognize her.
Areas Of Satisfaction - They were very responsive, even after completion, of anything that needed to be addressed; that exceeded my expectations.
We really appreciated how Linda worked through the different decisions we had to make. We preferred having fewer options to pick from and Linda always brought us good, but a narrow selection of options which helped make sure we didn't get overwhelmed.
A major remodel is not easy to live through. We loved the experience from the beginning to the end of your project.
Clean - Each night the Construction team made sure to leave our house as clean as possible
Quality Of Workmanship - Tom and team did an amazing job
Professional & Organized - Always treated my family and dog with respect.
Recognized Excellence - Diana Burton for her design, Rick for his Project Management & Tom and his team for their overall “Construction” work
Areas Of Satisfaction - Design of the project, ease of working with the design team and the Workmanship of the entire project
Why Drury Design? - Diana Burton listened to what we wanted and created a design to meet what we were looking for. She worked with us.
Additional Comments - Drury made this entire process comfortable for us during the remodel. We’ve gotten plenty of complements once the job was done. Glad we went with Drury
They were professional, thorough, on time, and were constantly attentive and involved!
Types of work - They finished our basement, enlarged our master bedroom by removing an adjacent bedroom, and made some cabinets for our living room.
Schedule - They were actually ahead of schedule.
Recognized Excellence - Gail and Emily did a great job!
Areas Of Satisfaction - There were many areas that they met/exceeded our expectations. They had thoughts and suggestions that we never would have considered ourselves. They came out and helped us pick color patterns, matched the countertops and cabinets, and pick out paint colors. Their ability to perceive how the different parts would come together as a whole was well beyond what we expected and incredibly valuable.
Why Drury Design? - We used them previously and were very happy then. Ten years later we went back to them!
Schedule - We encountered unexpected plumbing issues that delayed the schedule. Other than that, the schedule moved along according to plan.
Areas Of Satisfaction - Exceeded expectations in three ways. 1)Everyone had a great deal of patience during the condo's project approval process! 2)We were not geographically undesirable to your suburban firm -- everyone made an effort to be at the condo before, during and after the install. We never felt that the staff was in a rush to get back to the suburbs. 3) There was no "nickle and dimeing" once the contract was signed and a change order executed.-- we paid what the contract/change order stated and not a penny more, so it was a very transparent process.
Why Drury Design? - I liked what I saw online and what I heard as I checked references from others who had used Drury's services
They gutted my kitchen in 1992 this is our second time around it lasted beautifully but it was 25 years old and they updated it and did a beautiful job.
Recognized Excellence - I would like to recognize Jennifer Krol for her exceptional service.
Areas Of Satisfaction - They came in and refurbished a kitchen that they did 25 years ago. The wood floors look good and the cabinets look brand new. They accommodated us and it looks like a brand new kitchen.
Additional Comments - Gail did our kitchen and 3 bathrooms 25 years ago and they are a wonderful company to work with.
Areas Of Satisfaction - Gail and her team couldn't be better.
Why Drury Design? - Best designs, responsive, reliable
Recognized Excellence - Alicia Saso is always excellent to work with, she respects your time, watches the budget, has a great eye for detail and is a great designer. She listens to my opinions and is a true professional.
Why Drury Design? - Alicia and Rick really make sure the job is perfect in the end.
Why Drury Design? - Years in business, Gail, Trust
Recognized Excellence - I worked with designer Alicia Sasso and she was very professional and very detailed. She was also very patient with us in making decisions. Tom was the person that did most of the construction on the project. He was very polite and reliable. His work is amazing. I would definitely do another project with the both of them on the team.
Areas For Improvement - I can not think of any areas where they fell short
Areas Of Satisfaction - If there was a problem it was always addressed immediately
Design - The design is great
Why Drury Design? - I like the process Drury Design takes with clients from beginning to end. The computer visual of the project really helped me in deciding to go forward with the project because I liked it so much
Additional Comments - It was a great experience all together.
We used them for the design of our kitchen about 10 years ago. We called them back in a couple of years ago for some updates and both times were great.
Recognized Excellence - Gail Drury was phenomenal with the designs.
Additional Comments - Drury Design really listens patiently and use their skills and experience to customize plans for customers. We appreciate how they took our thoughts and gave us suggests and ideas that we would not have done on our own. It was well worth our money.
Their initial design process was amazing from start to finish. The contractors that came in were extremely professional throughout the whole process.
Recognized Excellence - I would like to recognize Janice.
Areas For Improvement - Drury Design Kitchen & Bath Studio did not fall short of my expectations.
Areas Of Satisfaction - They did a fantastic job overall.
Drury Design Kitchen & Bath Studio really exceeded our expectations. We are extremely pleased with the outcome. We would work with them again and highly recommend them to anyone else.
Recognized Excellence - Everyone was outstanding! Janice Teague was outstanding to work with. She really listened, was patient, understood our style and preferences and did a great job at recommending things that fit us and met our needs. Everyone on the job site as well had great attention to detail. Nothing was too small to point out to them or notice on their own to take care of. They really wanted it to be excellent for us. They did a good job.
Areas Of Satisfaction - Going through and picking out all of the materials and colors, up to the very end, you are just hoping that everything looks beautiful and flows with the rest of our house. It turned out very well! We have hosted a couple of large gathering over the holidays and got a lot of great compliments on it.
Design - Definitely!
Additional Comments - It was fun, start to finish! For some people, it can be really stressful, but it was not for us. We really enjoyed the whole process. It has been really good. Their follow up afterward has been great, and they have been very attentive and responsive in helping us with the punch list items. Nothing is too small for them to care about!
I would highly recommend Drury to anyone. Actually a few of my friends have used Drury in the last few years due to my recommendation. They were also very pleased with the work and are happy with their choice.
Expertise - They are experts in all fields of design .
Construction Quality - The construction is of high standard and quality.
Communication - Drury was always there to answer questions and concerns on a daily / weekly basis. They will fit your needs.
Clean & Safe - They always kept our projects as clean as possible .
Employees & Subcontractors - Alicia is an amazing designer. Rick W. Is always there to help when needed. A wonderful and professional team.
Value - Drury uses excellent companies therefore you get very high quality.
Trust - Drury has remodeled my two bathrooms and kitchen along with refinishing all our wooden floors and installing a gorgeous fireplace mantel. They are the only company we use when we remodel . They are the best !
Areas Of Satisfaction - Every aspect from the beginning design to the final completion is done to perfection.
Additional Comments - We have been extremely happy with all of our Drury Design projects.
Recognized Excellence - I would like to recognize Gail for her exceptional service.
Recognized Excellence - Janice Teague, Rick and Dan made it a wonderful experience.
Areas Of Satisfaction - Superior customer service and design. We had a challenging townhouse location for the tradesmen to deliver to the unit.
Design - We love our kitchen and the design. It is where we spend the majority of our time.
Additional Comments - Absolutely a wonderful experience and we are loving our kitchen. Next project will be bathrooms.
Recognized Excellence - Yes! Alicia Saso is an amazing designer who designed a dream kitchen for me! In addition, she was an exceptional communicator, responding instantly to my questions, ideas and concerns. She was on top of every detail and doesn't forget anything!! She also is very personable and empathetic and was able to review and allay my doubts (aka "talking me off the ledge") about my choices in a methodical, authoritative and reassuring way. She really knows what she is doing and pointed out things I wouldn't have thought of... when I was looking at door styles and gravitated towards one, she pointed out that the glaze would hang up in some of its many crevices, making the overall look too busy. We picked a simpler door style. That is just one of many, many such pitfalls she pointed out and helped me to avoid. She was so fun to work with and has a great personality. I can't say enough good things about her. She bent over backwards to make sure everything was to my satisfaction. All her recommendations turned out to be tasteful, practical and perfect. People who come into my kitchen are absolutely blown away by it.
Areas Of Satisfaction - As mentioned in #14, I have years of dealing with contractors and designers and Drury has surpassed them all. In terms of the design quality, materials quality, reliability of the design process and construction schedule, resolution of problems, feedback, responsiveness and communication, Drury is unique in the industry. I appreciate that a model is in place to plan thoroughly, execute according to the plan and resolve problems. I appreciated the responsiveness to every call, email and concern. I felt like I was the only job you had and that is how every customer wants to feel. Also, I should point out that Israel and his team were superb, reliable and fastidious. My neighbors all commented how they laid down tarps in the hall anytime they moved something and the management office was shocked at how quickly my job was done compared to other projects in the building. (BTW the office asked for all the info on Drury, Alicia and Israel to recommend to other residents thinking of remodeling.) Anyone who is remodeling for their first time and picks you will be spoiled. I think I appreciate your efforts even more given my years of experience in the construction world.
Additional Comments - I am so happy with my new kitchen, thanks to Alicia, Israel and the team at Drury!!! As my daughter said when she saw the kitchen, "Why didn't you do this sooner?"
Areas Of Satisfaction - I am most satisfied with the choice of material, design and helping me narrow my selections down so I was not wasting my time.
I would recommend Drury Design to anyone who is willing to pay for outstanding design, close attention to detail, consistent follow-through and exceptional project management.
Sabatini Remodeling (Sonny and Jeff) made Drury Design's project. They were clean, efficient and easy to communicate with. Being a contractor (commercial) myself I appreciate professionals and they were great!
Drury was outstanding and we certainly would not come back to them two more times if we hadn't thought so. They have responded very well with everything.
Construction Quality - I wish I could give them a five.
Employees & Subcontractors - These guys are amazing!
Areas Of Satisfaction - I was most satisfied the quality of the work, everyone they sent to us was outstanding. The guys are not only tremendously talented but just very nice people.
Lead Source - I heard about Drury Design Kitchen & Bath Studio because I grew up in Glenellen and I knew they were located there. I had a friend of mine that had been doing a renovation and I asked him who had done the work.
Additional Comments - Very thrilled.
Everything exceeded our expectations, from the design, the prompt completion of the work, the professionalism of everyone involved, the experience was as good as we could ask for.
Areas Of Satisfaction - The originality of the design overall (and the way that design turned out in reality).
Happy from the beginning of the dream stage of this project until its completion. Everyone was very professional and the results were outstanding. We have a kitchen that we love and enjoy being in. The heart of our home is now the pride of our home as well.
Areas Of Satisfaction - I was most satisfied with Gail Drury. Her expertise, constant support, and attention to details were particularly outstanding.
We loved working with the Drury Design team and our kitchen designer, Janice. We had a great experience!
Areas Of Satisfaction - Construction and daily cleanup was very professionally performed
Areas Of Satisfaction - Great at making sure everything was done correctly and did everything to make sure I was 100% satisfied.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Drury Design Kitchen & Bath Studio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys