We really appreciated how Linda worked through the different decisions we had to make. We preferred having fewer options to pick from and Linda always brought us good, but a narrow selection of options which helped make sure we didn't get overwhelmed.
A major remodel is not easy to live through. We loved the experience from the beginning to the end of your project.
Each night the Construction team made sure to leave our house as clean as possible
Tom and team did an amazing job
Always treated my family and dog with respect.
Diana Burton for her design, Rick for his Project Management & Tom and his team for their overall “Construction” work
Design of the project, ease of working with the design team and the Workmanship of the entire project
Diana Burton listened to what we wanted and created a design to meet what we were looking for. She worked with us.
Drury made this entire process comfortable for us during the remodel. We’ve gotten plenty of complements once the job was done. Glad we went with Drury
They were professional, thorough, on time, and were constantly attentive and involved!
They finished our basement, enlarged our master bedroom by removing an adjacent bedroom, and made some cabinets for our living room.
They were actually ahead of schedule.
Gail and Emily did a great job!
There were many areas that they met/exceeded our expectations. They had thoughts and suggestions that we never would have considered ourselves. They came out and helped us pick color patterns, matched the countertops and cabinets, and pick out paint colors. Their ability to perceive how the different parts would come together as a whole was well beyond what we expected and incredibly valuable.
We used them previously and were very happy then. Ten years later we went back to them!
We encountered unexpected plumbing issues that delayed the schedule. Other than that, the schedule moved along according to plan.
Exceeded expectations in three ways. 1)Everyone had a great deal of patience during the condo's project approval process! 2)We were not geographically undesirable to your suburban firm -- everyone made an effort to be at the condo before, during and after the install. We never felt that the staff was in a rush to get back to the suburbs. 3) There was no "nickle and dimeing" once the contract was signed and a change order executed.-- we paid what the contract/change order stated and not a penny more, so it was a very transparent process.
I liked what I saw online and what I heard as I checked references from others who had used Drury's services
They gutted my kitchen in 1992 this is our second time around it lasted beautifully but it was 25 years old and they updated it and did a beautiful job.
I would like to recognize Jennifer Krol for her exceptional service.
They came in and refurbished a kitchen that they did 25 years ago. The wood floors look good and the cabinets look brand new. They accommodated us and it looks like a brand new kitchen.
Gail did our kitchen and 3 bathrooms 25 years ago and they are a wonderful company to work with.
Gail and her team couldn't be better.
Best designs, responsive, reliable
Alicia Saso is always excellent to work with, she respects your time, watches the budget, has a great eye for detail and is a great designer. She listens to my opinions and is a true professional.
Years in business, Gail, Trust
I worked with designer Alicia Sasso and she was very professional and very detailed. She was also very patient with us in making decisions. Tom was the person that did most of the construction on the project. He was very polite and reliable. His work is amazing. I would definitely do another project with the both of them on the team.
I can not think of any areas where they fell short
If there was a problem it was always addressed immediately
The design is great
I like the process Drury Design takes with clients from beginning to end. The computer visual of the project really helped me in deciding to go forward with the project because I liked it so much
It was a great experience all together.
We used them for the design of our kitchen about 10 years ago. We called them back in a couple of years ago for some updates and both times were great.
Gail Drury was phenomenal with the designs.
Drury Design really listens patiently and use their skills and experience to customize plans for customers. We appreciate how they took our thoughts and gave us suggests and ideas that we would not have done on our own. It was well worth our money.
Their initial design process was amazing from start to finish. The contractors that came in were extremely professional throughout the whole process.
I would like to recognize Janice.
Drury Design Kitchen & Bath Studio did not fall short of my expectations.
They did a fantastic job overall.
Drury Design Kitchen & Bath Studio really exceeded our expectations. We are extremely pleased with the outcome. We would work with them again and highly recommend them to anyone else.
Everyone was outstanding! Janice Teague was outstanding to work with. She really listened, was patient, understood our style and preferences and did a great job at recommending things that fit us and met our needs. Everyone on the job site as well had great attention to detail. Nothing was too small to point out to them or notice on their own to take care of. They really wanted it to be excellent for us. They did a good job.
Going through and picking out all of the materials and colors, up to the very end, you are just hoping that everything looks beautiful and flows with the rest of our house. It turned out very well! We have hosted a couple of large gathering over the holidays and got a lot of great compliments on it.
It was fun, start to finish! For some people, it can be really stressful, but it was not for us. We really enjoyed the whole process. It has been really good. Their follow up afterward has been great, and they have been very attentive and responsive in helping us with the punch list items. Nothing is too small for them to care about!
I would highly recommend Drury to anyone. Actually a few of my friends have used Drury in the last few years due to my recommendation. They were also very pleased with the work and are happy with their choice.
They are experts in all fields of design .
The construction is of high standard and quality.
Drury was always there to answer questions and concerns on a daily / weekly basis. They will fit your needs.
They always kept our projects as clean as possible .
Alicia is an amazing designer. Rick W. Is always there to help when needed. A wonderful and professional team.
Drury uses excellent companies therefore you get very high quality.
Drury has remodeled my two bathrooms and kitchen along with refinishing all our wooden floors and installing a gorgeous fireplace mantel. They are the only company we use when we remodel . They are the best !
Every aspect from the beginning design to the final completion is done to perfection.
We have been extremely happy with all of our Drury Design projects.
I would like to recognize Gail for her exceptional service.
Janice Teague, Rick and Dan made it a wonderful experience.
Superior customer service and design. We had a challenging townhouse location for the tradesmen to deliver to the unit.
We love our kitchen and the design. It is where we spend the majority of our time.
Absolutely a wonderful experience and we are loving our kitchen. Next project will be bathrooms.
Yes! Alicia Saso is an amazing designer who designed a dream kitchen for me! In addition, she was an exceptional communicator, responding instantly to my questions, ideas and concerns. She was on top of every detail and doesn't forget anything!! She also is very personable and empathetic and was able to review and allay my doubts (aka "talking me off the ledge") about my choices in a methodical, authoritative and reassuring way. She really knows what she is doing and pointed out things I wouldn't have thought of... when I was looking at door styles and gravitated towards one, she pointed out that the glaze would hang up in some of its many crevices, making the overall look too busy. We picked a simpler door style. That is just one of many, many such pitfalls she pointed out and helped me to avoid. She was so fun to work with and has a great personality. I can't say enough good things about her. She bent over backwards to make sure everything was to my satisfaction. All her recommendations turned out to be tasteful, practical and perfect. People who come into my kitchen are absolutely blown away by it.
As mentioned in #14, I have years of dealing with contractors and designers and Drury has surpassed them all. In terms of the design quality, materials quality, reliability of the design process and construction schedule, resolution of problems, feedback, responsiveness and communication, Drury is unique in the industry. I appreciate that a model is in place to plan thoroughly, execute according to the plan and resolve problems. I appreciated the responsiveness to every call, email and concern. I felt like I was the only job you had and that is how every customer wants to feel. Also, I should point out that Israel and his team were superb, reliable and fastidious. My neighbors all commented how they laid down tarps in the hall anytime they moved something and the management office was shocked at how quickly my job was done compared to other projects in the building. (BTW the office asked for all the info on Drury, Alicia and Israel to recommend to other residents thinking of remodeling.) Anyone who is remodeling for their first time and picks you will be spoiled. I think I appreciate your efforts even more given my years of experience in the construction world.
I am so happy with my new kitchen, thanks to Alicia, Israel and the team at Drury!!! As my daughter said when she saw the kitchen, "Why didn't you do this sooner?"
I was most satisfied with their thoroughness and professionalism of their process. I liked being able to see everything in writing before they started.
I am most satisfied with the choice of material, design and helping me narrow my selections down so I was not wasting my time.
I would recommend Drury Design to anyone who is willing to pay for outstanding design, close attention to detail, consistent follow-through and exceptional project management.
Sabatini Remodeling (Sonny and Jeff) made Drury Design's project. They were clean, efficient and easy to communicate with. Being a contractor (commercial) myself I appreciate professionals and they were great!
Drury was outstanding and we certainly would not come back to them two more times if we hadn't thought so. They have responded very well with everything.
I wish I could give them a five.
These guys are amazing!
I was most satisfied the quality of the work, everyone they sent to us was outstanding. The guys are not only tremendously talented but just very nice people.
I heard about Drury Design Kitchen & Bath Studio because I grew up in Glenellen and I knew they were located there. I had a friend of mine that had been doing a renovation and I asked him who had done the work.
Everything exceeded our expectations, from the design, the prompt completion of the work, the professionalism of everyone involved, the experience was as good as we could ask for.
The originality of the design overall (and the way that design turned out in reality).
Happy from the beginning of the dream stage of this project until its completion. Everyone was very professional and the results were outstanding. We have a kitchen that we love and enjoy being in. The heart of our home is now the pride of our home as well.
I was most satisfied with Gail Drury. Her expertise, constant support, and attention to details were particularly outstanding.
We loved working with the Drury Design team and our kitchen designer, Janice. We had a great experience!
Construction and daily cleanup was very professionally performed
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Drury Design Kitchen & Bath Studio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys