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Professional; amazingly well-designed kitchen. Quality craftsmanship with beautiful, and functional, results.
Recognized Excellence - Basia was wonderful to work with! She designed a beautiful and functional kitchen that met our envisioned mid-century modern esthetic. She guided us through the (many) decisions required in a remodel, which ultimately produced a kitchen that exceeded our expectations. Daily we marvel at the big, and small, changes that were manifested through an excellent, well thought out design. Tom is a remarkable craftsman who painstakingly put together all the elements of our kitchen, with impressive results. He kept the construction area contained, and protected. The craftsmanship is evident, in the cabinetry, tile work, lighting and flooring. If you looked at the original rendering and compared it with the finished kitchen, it is one and the same.
Why Drury Design? - I saw a kitchen in a magazine that was designed by Drury Designs a long time ago. It stood out from the other remodeled kitchens also featured in the article. I made a mental note at that time that I would check out Drury Designs if we ever got our kitchen remodeled. We are not disappointed with our choice.
Recognized Excellence - We wish to acknowledge the site project manager, Karl, and his crew of carpenters, Matt and Paul.
Areas Of Satisfaction - Drury Design exceeds expectations on desig and service. Service is paramount and I can count on Drury to deliver.
Why Drury Design? - Worked with Gail Drury before on other home projects. I can count on Drury.
This is my second project with Drury. I would recommend them to anyone who wants a high quality, well designed and beautiful remodel expertly installed. Their design process, communication and service makes a normally stressful experience smooth and straightforward. This is as painless as remodeling can possibly be.
Recognized Excellence - Certainly Alicia Saso for the reasons listed above as well as Rick Windgassen and Israel Correa for same.
Areas Of Satisfaction - The bar was set so high with my kitchen project it was hard to exceed it, but when Drury was able to get the counter top length resolved over night, it exceeded what I thought was possible. Grabill must really value the relationship with Drury to have gone to such extraordinary lengths to resolve the problem overnight and at great cost to them.
Why Drury Design? - My previous experience working with Alicia and Drury on my kitchen made me want to use them again. My kitchen is beautiful and makes me happy every day. Originally, I picked Drury for my kitchen project after doing on line research of their ratings with Houzz, visiting with Alicia in my home and visiting the Drury showroom in Glenn Ellyn.
We had a great experience with Drury on our Kitchen reno. Alicia was great and super detail oriented. She worked with us and highlighted many things that we would not have through of. Drury and our GC Tom were always advocating for us and being transparent with information. When things didn't go as planned, everyone with Drury did as much as possible to get things back on track.
Recognized Excellence - Alicia was an amazing designer. Her attention to detail and great communication skills made her fun and easy to work with. Rick was super helpful on the engineering side. He took the time to walk the house during multiple checkpoints throughout the process to explain why things were the way they were.
Why Drury Design? - Reputation
The beauty of the renovation exceeded my expectations. The designer helped me make choices to stay within my budget. The installer’s work was impeccable. As usual Drury was reliable with scheduling. There was clear communication. Everyone showed up on time; and if there was a delay, I was informed. The designer understood my goals.
Recognized Excellence - Basia and Tom
Areas Of Satisfaction - The design is especially beautiful.
Why Drury Design? - The quality of the design and the materials and the work.
Drury Design came highly recommended and they lived up to expectations. Although the pandemic caused some delivery delays, everything went as well as could be expected. All of the crews that came at various times for different parts of the project were excellent. I feel I got top notch workmanship as well as products.
Clean - Plastic curtains kept the dust down as much as possible.
Communication - Emails from the designer kept me up to date, and the project manager answered all my questions via text messages.
Value - Turned out to be a much larger job than anticipated, but when your house is 65+ years old, that is to be expected.
Recognized Excellence - They are all great, but I mostly worked with Alicia Saso, Rick Windgassen and Dan Hourigan - they were excellent!
Areas For Improvement - None - Dan went over and above expectations, making things just the way I wanted.
Areas Of Satisfaction - I really didn't know what to expect but the project went very smoothly, all things considered. Compared to what others said their experiences were like, I think I lucked out all the way around.
Why Drury Design? - Highly recommended by my financial advisor. Doesn't get more reliable than that.
Drury did a fantastic job on our kitchen and dining room remodel! Our designer Janice and her design assistant were so very talented, and also very patient with us and the many changes we made during the planning process! She did a wonderful job of trying to keep us to our allotted budget by only recommending items/finishes that would fit the budget (WE were the ones that ended up pushing the project further on budget, in fact). She really honed in on our taste and recommended design elements that fit that style perfectly. They were very detailed in getting the measurements exactly correct as we made the floorplan and electrical plan for the cabinets.
Their showroom is great because they have samples of all the tiles, granites, and cabinetry from their suppliers so you can pick out a lot of things in a single visit.
Their contractors were the best contractors I have ever worked with (shout out to Tom and Tom!). Meticulous, attention to detail, great communicators.
I say the true value of a professional depends on how they respond to problems. There's NEVER not a problem during a remodel, but the few that did come up were addressed immediately by Drury in the most professional manner. For example, one of our trim pieces was cut slightly incorrectly and while most contractors might install it and hope we didn't notice, he refused to do so because it wouldn't be perfect, and had that piece re-cut before installing.
They came back numerous times after the majority of the project was done for small touch up items and misc. remaining fixes to make sure everything was 100% to our satisfaction by the end of the project.
Here are two videos I made of the projects:
10/10 would use Drury Designs and Janice again!!
Clean - They cordoned off the kitchen area from all areas of the home and were extremely careful and thoughtful in making sure dust and debris stayed in the construction area. After construction was complete, they cleaned up all leftover materials.
Quality Of Workmanship - They were very careful to make sure that their workmanship was perfect. They even went back and had a trim piece re-cut because it wasn't perfect. I probably wouldnt have even noticed, but they did, and didnt want to install it if it wasn't perfect.
Professional & Organized - The job order was EXTREMELY thorough and detailed specifically every piece of work being done and had the cost of each individual supply that we'd be paying for.
Areas Of Satisfaction - The amount of work they put into a thoughtful and thorough design plan, and the quality of materials and workmanship.
Why Drury Design? - Wanted someone somewhat local who could manage our project from start to finish. It was also nice that they had a showroom so we could pick materials in a single place without having to go all over kingdom come to sample materials.
Gail and her entire team helped us build a timeless kitchen while carefully considering the integrity of our almost 100 year old home. We highly recommend Drury Design and can't wait to use them again for our bathroom remodel!
Recognized Excellence - Gail and Israel were incredibly helpful and professional. Wonderful experience start to finish.
Why Drury Design? - Upfront communication and clear expectations from start to finish
We hired Drury to gut and remodel two bathrooms in our home. Gail and her team are talented in every way you'd want them to be - beautiful design, creative problem solving, tight project management, very skilled (and clean) subcontractors, all managed to a tight schedule. We couldn't be happier! Can't wait to get them started on the kitchen.
Recognized Excellence - Karl, Rick, Matt (I think that was his name - the tile guy), and Gail (of course!)
Areas Of Satisfaction - The design (what we chose together with Gail and our decorator) is so pretty! And the execution was exceptional.
Additional Comments - Wonderful experience, wonderful work. We couldn't be happier.
Recognized Excellence - Diana is wonderful. She always is there to take care of everything. I absolutely love my master bathroom!
Areas Of Satisfaction - Design. Contractors. Everything!
Why Drury Design? - We worked with Diana before and knew she would take care of our project.
Recognized Excellence - I would like to recognize Samantha Schoell for her exceptional service.
Why Drury Design? - There was no particular reason I decided to use Drury Design other than I met Sam, and she was great.
Recognized Excellence - I would like to recognize Diana Burton for her exceptional service.
Areas For Improvement - They didn't fall short of my expectations.
Why Drury Design? - They had good reviews on Google.
Recognized Excellence - Karl and Alicia were great.
Areas Of Satisfaction - Alicia went above and beyond with communication and working with my decision making skills, or lack thereof. She adjusted to our needs and budget. Two of us with very different tastes were making decisions and Alicia was great at working with those tastes.
Why Drury Design? - Our business has done some work for Drury and were a delight to work with. My husband and I typically do this work ourselves, but he became ill after the cabinets were removed from the house. I needed someone I could trust and that would be patient with me as I turned this over to a team. I was not in a place to struggle with decisions, schedules or mishaps. Drury made it painless.
Recognized Excellence - Everyone worked hard and did a good job
Why Drury Design? - Their excellence with all aspects for design and workmanship
Additional Comments - The best decision I made, you get what you pay for. Designers, contractors worked hard to achieve my vision. Excellent, thank you Drury Design. “My hero - Gail” Another thank you for making life “for the most part” relatively comfortable during the reno.
Recognized Excellence - Alisia Sasso was exceptional.
Areas Of Satisfaction - They met and exceeded all of my expectations.
Why Drury Design? - I decided to work with Drury because of their reputation.
Recognized Excellence - Alicia and Rick were amazing partners throughout the entire project; incredibly organized, responsive, and a pleasure to work with!
Areas Of Satisfaction - Inspirational design consultation and project management
Why Drury Design? - Excellent reviews and industry accolades
Recognized Excellence - Everyone
Areas Of Satisfaction - Overall look exceeded expectations. Attention to detail also.
Why Drury Design? - Why would I choose anyone else?!
Why Drury Design? - I chose Drury Design because I needed someone To walk through it with me from beginning until end.
Recognized Excellence - Alicia was wonderful to work with. She helped us find materials that we loved and did not rush the decision-making process giving the time and ability to find exactly what we were hoping for.
Areas Of Satisfaction - All the people were wonderful to interact with, especially Alicia and Israel. Everyone was very professional and knowledgeable and the team did an excellent job. The materials, design and work product are great. We love our new kitchen and would recommend Drury to our friends and family.
Why Drury Design? - We found Drury online and chose to meet with them based on their online portfolio, which showed a lot of variation and creativity in its kitchen designs. We selected Drury because the team creates a customized plan specific to the needs of each client.
Additional Comments - Thanks so much for our beautiful kitchen! We absolutely love it and are looking forward to the photo session.
Recognized Excellence - Alicia Saso
Areas For Improvement - N/A
Areas Of Satisfaction - Design, professionalism, work ethic,
Why Drury Design? - Past experience
Additional Comments - It is a top notch experience with top notch personnel.
Recognized Excellence - Janice Teague did an exceptional job, really above and beyond expectations, and was so helpful and kind!
Why Drury Design? - John Wolaver, a friend of ours, strongly recommended you.
Recognized Excellence - Diana Burton was excellent in helping us design the kitchen. She added so much to the project. Tom and his workers were also excellent, respectful and helpful.
Areas Of Satisfaction - Design, workmanship
Why Drury Design? - We had broken an initial contract with a firm in St. Charles and walked into the showroom, met Diana and the rest is history.
Clean - Always clean. Tools and materials are carefully stowed Demolition is done quickly. Debris is removed right away.
Safe - Can easily navigate the house both while they are working and in the evening after they have left
Respectful - Absolutely.
Communication - I can always reach the designer. At the beginning of the project, i’m Given the numbers of designer, carpenter, project manager. They address my calls and needs immediately.
Quality Of Workmanship - The work is well done. This is our second remodel. We were thrilled that the same carpenter, electricians, tile men, were on the job. They are so detailed.
Problem Resolution - Absolutely. Last remodel there was a scratch on the refrigerator. They took a picture and sent it to the project manager. He came that afternoon. The next day he told me a new door was on quick order. It was corrected that week. If I call in a concern I receive a call back that day and a change is made within 48 hours. Incredible!!
Design - It was great. The designer gives three different price levels. She listens carefully and incorporates your ideas. You can participate as much or little as you wish. She guides decisions so as to keep within your budget. You always have the final say and approval.
Recognized Excellence - Alicia Saso Matt Dominowski Phil Saso The tile team (I don’t remember their names. They were amazing.)
Areas Of Satisfaction - Every step of the process was excellent. I have nothing but great things to say. That is why we returned to Drury Design for our second project. The professionalism and work are exceptional.
Why Drury Design? - The detail The workers The timeline The process The design
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Drury Design Kitchen & Bath Studio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys