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The entire team was dedicated to completing our project on time and really listened to our needs. Alicia is so talented at really listening to what you need and want and making it happen.
Recognized Excellence - I would like to recognize Alicia Sasso for her exceptional service.
Areas Of Satisfaction - Drury Design Kitchen & Bath Studio met or exceeded my expectations with the overall design and vision. The product is just beautiful.
Why Drury Design? - I chose Drury Design Kitchen & Bath Studio because they work closely with you to help you pick out products. They also have great insight for the overall project.
Why Drury Design? - Reputation
We would highly recommend Drury Design Kitchen and Bath.
Types of work - They also remodeled our dining room and foyer staircase.
Sales Knowledge - Alicia did a wonderful job guiding us through the process.
Recognized Excellence - I would like to recognize Alicia, she provided great service.
Areas Of Satisfaction - Their attention to detail and practical solutions for any unexpected issues.
Additional Comments - Drury made the entire process as simple as possible. Our designer really understood our vision and what we wanted. She understood when to present ideas that are somewhat out of the box. The communication throughout the entire process was outstanding. We always knew what the schedule would be and when they would come out to our home. The contractors were professional and clean and very respectful of our home. We are thrilled how the project turned out.
Recognized Excellence - Diana Burton!
Areas Of Satisfaction - I can't say enough glowing things about Diana Burton. To me, my entire experience with Drury is Diana Burton. She went above and beyond on everything related to this project. I love the overall space design. I love the features. She spent countless hours with me choosing tiles, fabrics, grout, lighting, paint colors, fixtures, etc. She was brilliant and dedicated and showed genuine interest and care. I adore her and couldn't recommend her more highly.
Why Drury Design? - Diana Burton. She was friendly and went above and beyond way before we signed the contract.
I worked with Gayle, and she sold the business. When Gayle was there, it would have a 5+ rating, but I can't rate it because I didn't work with the new owners.
Recognized Excellence - Gayle Drury deserves special recognition. Her attention to details outside the Drury Company was outstanding.
Areas For Improvement - She did not fall short in anything; I liked her style and work ethic.
Areas Of Satisfaction - Coming down to a remote island in Florida exceeded my expectations. She was great at educating me on the whole plan.
Additional Comments - I know Gayle would have only sold her business to people who had the same level of customer service she gave it.
They were always quick to make things right if needed!
Respectful - Everyone from contractor team, office staff, painters, and of course our designer were a pleasure to work with.
Communication - Our designer, Diana Burton, was always quick to reply or clarify as needed.
Quality Of Materials - Just look at the showroom! Lovely!
Problem Resolution - Never had a concern that was not dealt with immediately.
Professional & Organized - Every change or purchase was documented and signed by us so we always knew what was going forward and the cost.
Schedule - Pandemic short supplies were the only real delays.
Sales Knowledge - Experienced and creative!
Recognized Excellence - Diana Burton
Why Drury Design? - I was impressed by the showroom and they would travel a good distance for the job.
Clean - Lucas was the cleanest tradesman we have ever encountered! Our worksites were the cleanest they could be after the days work was done.
Communication - Janice was our point person, coordinating with the team and always keeping us in the loop. Everyone we dealt with directly responded promptly to our calls and concerns.
Quality Of Materials - Over a year later, we are still in love with the materials Janice helped us select and everything is functioning as it should.
Quality Of Workmanship - We were especially impressed by the way the counter top seams were matched to look like a continuous slab of quartz. Our flimsy lazy Susan was replaced by something so sturdy it now holds a heavy food processor.
Sales Knowledge - As first time remodelers on a budget, Janice really listened to our concerns and met our needs. The materials she showed us were selected with economy in mind, but still absolutely beautiful, especially in combination with one another. She helped us recognize where we should focus our funds and areas we could economize on. We appreciated her detailed blueprints of proposed floor plans, that helped us visualize ideas and changes to our physical space. What really "sold" us on Drury was Janice's reassurance that if we did not like any of her three designs, that she would keep working until we were satisfied. She made all of our big decisions as easy as possible.
Design - While our kitchen was updated with no change in floor plan, our master bath was remodeled. We are very satisfied with the new layout and extra storage space.
Recognized Excellence - All people associated with Drury did a very good job, but shout outs are definitely in order. Working with Janice was like working with an experienced friend - one with exceptional design, organization, and communication skills, and a great team to do the physical work. Slavik and Lucas were good problem solvers. Slavik designed a great concealed trash disposal/storage area and a sturdy lazy Susan, both vast improvements to what we started with. Lucas was never daunted by any obstacle that arose during the project. He is a hard worker who came early and never left until the day's work was done, and done well. We also enjoyed his sunny disposition. Angel installed the kitchen and bath tile with speed and expertise. Just beautiful work. Drury has high standards for the partners they choose and it shows.
Areas Of Satisfaction - This was our first major home project, and I think Drury has spoiled us in what we might now expect from any others going forward. Drury presented us with a printed schedule of how the project would proceed, i.e. "who, what and when". Other than one or two supply chain issues beyond anyone's control, all proceeded as planned. Another item of note is that Angel had decorative shower floor tile left over. He suggested we use it to enhance the shower wall niche. We got a little pizzaz without any extra cost. In another example, one of the sink installers noticed a slight crack in the sink before it went in, and a replacement was installed. Any issues that arose after the project was completed, no matter how small, were always addressed promptly.
Why Drury Design? - What led us to Drury were good friends who had remodeled their kitchen and family room with Janice. Walking into their finished space, we could see first hand the quality of the design and workmanship, further bolstered by their positive experience with the company. But as I mentioned above, it was ultimately Janice's assurances that Drury would be with us every step of the way.
Additional Comments - During the entire process we felt like Janice and the Drury team always had our back.
They have wonderful customer service, and Gladys and her staff listened to the needs of our family. They worked with us, had a contractor, and our cabinets were already in the bathroom. She has a good eye for design and is great at listening to what we are looking for in our home.
Professional & Organized - They are always professional.
Sales Knowledge - Gladys is so knowledgeable and professional.
Recognized Excellence - Gladys is tremendous. She is professional and knows what she is talking about. She is the best of the best designers.
Areas Of Satisfaction - The design choices, ideas for putting the rooms together, color palettes, and tile pieces exceeded my expectations. The bathroom is stunning, and we are so happy with it.
Why Drury Design? - I knew Gladys from our daughters being in girl scouts together. She sold me on the product after we met.
Additional Comments - I would recommend them to anyone. They follow through on what they say, and we are still working with them on our master bathroom.
They were absolutely wonderful to work with!
Sales Knowledge - Samantha was wonderful to work with.
Recognized Excellence - I would like to recognize Samantha, our designer, for her exceptional service!
Areas Of Satisfaction - The bathroom and kitchen designs exceeded my expectations!
Extremely satisfied with our kitchen remodel
Professional & Organized - Samantha was wonderful to work with, and the crew was very conscientious.
Why Drury Design? - Reputation for quality.
I am not sure if I would or wouldn’t recommend Drury Design Kitchen & Bath. There are certainly many good reasons for working with them, but unfortunately, in our particular case, I don’t think the level of care we received measured up to the time and cost of the remodel. However, I’d like to mention our end results are beautiful, so if my response was based solely on that, my answer might be higher in the “likely to recommend” category.
Clean - Everything was extremely well cleaned up.
Quality Of Materials - The quality was outstanding!
Quality Of Workmanship - The tile installed was very meticulous and took his time to make sure the job was done right
Recognized Excellence - Bailey was excellent at picking out our colors and hardware and Tom the tile installer was the best.
Never had any remodeling done before these two projects. If I'd have known it was going to go this well, I'd have done it long ago. Top to bottom, the people at Drury are great - great to work with and great ideas.
Quality Of Materials - I wanted the most durable and easy to clean products and that's what I got. Should get more than 5 stars!
Quality Of Workmanship - Any time an issue came up, the crew was able to discuss it with me and resolve it to my satisfaction.
Problem Resolution - They have great ideas and lots of experience!
Why Drury Design? - Recommended by my Financial Advisor. It doesn't come any better than that.
There are only a handful of life events more stressful than a kitchen design and remodel. I can think of no one else I would rather go through this experience with than our Designer Sam and our project contractor Sonny. The design and execution were perfect. What an attentive, respectful, and professional company. Cannot recommend highly enough.
Recognized Excellence - Sam and Sonny were a dream to work with we could not have asked for a more competent and responsive team. Patient and respectful.
Areas Of Satisfaction - Patience and and collaboration through the design process.
Why Drury Design? - Started because they carried Rutt. But also their high reputation.
Professional; amazingly well-designed kitchen. Quality craftsmanship with beautiful, and functional, results.
Recognized Excellence - Basia was wonderful to work with! She designed a beautiful and functional kitchen that met our envisioned mid-century modern esthetic. She guided us through the (many) decisions required in a remodel, which ultimately produced a kitchen that exceeded our expectations. Daily we marvel at the big, and small, changes that were manifested through an excellent, well thought out design. Tom is a remarkable craftsman who painstakingly put together all the elements of our kitchen, with impressive results. He kept the construction area contained, and protected. The craftsmanship is evident, in the cabinetry, tile work, lighting and flooring. If you looked at the original rendering and compared it with the finished kitchen, it is one and the same.
Areas Of Satisfaction - Almost every area of the kitchen remodel met and/or exceeded our expectations - from the initial design, choice of materials, solid cabinetry (Mauser), wonderful sink, microwave built into the cabinets, seamless quartz countertops(!); functional design....the list could go on. The floor is amazing - it was matched to our original flooring almost perfectly, which is some feat considering the original flooring is almost 70 years old!
Why Drury Design? - I saw a kitchen in a magazine that was designed by Drury Designs a long time ago. It stood out from the other remodeled kitchens also featured in the article. I made a mental note at that time that I would check out Drury Designs if we ever got our kitchen remodeled. We are not disappointed with our choice.
Recognized Excellence - We wish to acknowledge the site project manager, Karl, and his crew of carpenters, Matt and Paul.
Areas Of Satisfaction - Drury Design exceeds expectations on desig and service. Service is paramount and I can count on Drury to deliver.
Why Drury Design? - Worked with Gail Drury before on other home projects. I can count on Drury.
This is my second project with Drury. I would recommend them to anyone who wants a high quality, well designed and beautiful remodel expertly installed. Their design process, communication and service makes a normally stressful experience smooth and straightforward. This is as painless as remodeling can possibly be.
Clean - Not only did the contractor do everything inside my condominium to keep the project clean, he laid down tarps in the common hallways and was vigilant to keep them clean and safe.
Communication - Alicia Saso is outstanding for her communication. She is prompt with her replies and patient with every question asked. She is direct and answers every question and concern with a straightforward answer. She is detail oriented and points out possible problems before they happen. She also has great design ideas and the ability to communicate them. This office project entailed some redesign and requoting, which Alicia accommodated with patience and good humor. She was never unwilling to quote an alternate option and incorporate it into the design to see where it would go. Rick Windgassen, their project manager was also a life saver. When I found myself in need of some expertise with the audio/video aspect of the remodel, he brought in an outside AV firm and we all met on site to hammer out those final details. Though I am singing their professional praises here, I also have to say that Alicia and everyone at Drury are all personally fun to work with. Frosting on the cake, but much appreciated.
Professional & Organized - Everyone is unfailingly professional and there are no surprises. The contract and payment schedule are clear.
Design - It turned out better than I could have imagined.
Recognized Excellence - Certainly Alicia Saso for the reasons listed above as well as Rick Windgassen and Israel Correa for same.
Areas Of Satisfaction - The bar was set so high with my kitchen project it was hard to exceed it, but when Drury was able to get the counter top length resolved over night, it exceeded what I thought was possible. Grabill must really value the relationship with Drury to have gone to such extraordinary lengths to resolve the problem overnight and at great cost to them.
Why Drury Design? - My previous experience working with Alicia and Drury on my kitchen made me want to use them again. My kitchen is beautiful and makes me happy every day. Originally, I picked Drury for my kitchen project after doing on line research of their ratings with Houzz, visiting with Alicia in my home and visiting the Drury showroom in Glenn Ellyn.
We had a great experience with Drury on our Kitchen reno. Alicia was great and super detail oriented. She worked with us and highlighted many things that we would not have through of. Drury and our GC Tom were always advocating for us and being transparent with information. When things didn't go as planned, everyone with Drury did as much as possible to get things back on track.
Recognized Excellence - Alicia was an amazing designer. Her attention to detail and great communication skills made her fun and easy to work with. Rick was super helpful on the engineering side. He took the time to walk the house during multiple checkpoints throughout the process to explain why things were the way they were.
Why Drury Design? - Reputation
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Drury Design Kitchen & Bath Studio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys