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The sales person was very helpful but once contract was signed we never heard from him again.The person assigned to convert our bath tub into a handicapped shower was inexperienced and we needed a more experienced person to come in after the job was done to clean up mistakes.I had to but certain mat... more
Take note if you buy the soffit installation with the ColorPlus option. I paid 10k extra for the prepainted product BUT after installation they informed me that didnâ€™t include (painting) all the soffit they installed. A simple change on their contract could have prevented this miscommunication. Th... more
The only problem I had with them is that they didn't handle my case professionally and lied to me.
Everything was done professionally and there were no hangups. It was great.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dirfly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys