A pleasure to work with, did a solid job and they were prompt to respond to any questions or tweets that we had.

Construction Quality

Construction Quality - There were a few issues that arose, but they addressed them and took care of them appropriately to our satisfaction, there were some workmanship issues that were addressed when brought to their attention

Easier Than Expected

Easier Than Expected - I had a bit of high expectations, and they met them, so it wasn't easier than we expected, it was what we expected.

Areas Of Satisfaction

Areas Of Satisfaction - I would say that they met our expectations in most or all areas, they exceeded in terms of promptness when we reached out and often got a call back, which is not always the case with contractors.

Work was well done. Price was high.

Budget Pre-Con

Budget Pre-Con - Alternatives suggested to keep project within budget, yet achieve the design we hoped for.

Areas Of Satisfaction

Areas Of Satisfaction - Degnan Design-Build-Remodel exceeded our expectations in dealing with issues that came up unexpectedly.

Areas Of Satisfaction

Areas Of Satisfaction - Our new deck is wonderful! It went up quickly ahead of the expected time.

The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.

They have been amazing to work with. They listened to what we wanted but then also came up with ideas that fit out space so well that we had not even thought of. It's been a great experience!

DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.

Areas Of Satisfaction

Areas Of Satisfaction - The number one thing was communication and responding with me.

Remodeling Concerns

Remodeling Concerns - I had concerns about the budget at first, but appreciated how they worked with me and how they got creative and very clear and conscious of my budget.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were most impressed with Dave's work on layout, attention to detail, and ability to make selections in-line with our overall vision.

Additional Comments

Additional Comments - I've been happy with the work that has been done following the initial speed bumps.

Expertise

Expertise - Design team is fantastic! Construction crew also fantastic!

Construction Quality

Construction Quality - PJ is an incredibly skilled carpenter.

Areas Of Satisfaction

Areas Of Satisfaction - The overall project was incredible from design to construction.

Excellent team with a commitment to overall product and customer experience quality.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.

Professional & Organized

Professional & Organized - Loved the app.

Expertise

Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.

Schedule

Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.

Budget

Budget - Right on target.

Construction Quality

Construction Quality - It’s either perfect to start with or they make it that way in short order.

Communication

Communication - The app is great For facilitation and the team is quick to respond.

Problem Resolution

Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.

Value

Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.

Trust

Trust - Their business model’s foundation is trust.

Areas Of Satisfaction

Areas Of Satisfaction - Vs the industry you communicate much more effectively.

Remodeling Concerns

Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.

Co-Construct

Co-Construct - We're not great users of tech; when we've used it, it's been fine. It's a good tool, but we didn't try to optimize it's use.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We appreciate the fact that even though our project is small, we have been treated like it's a big project. We've never felt like we've take a back seat to other, larger projects. We also SO appreciate that Abe and Dave listened to us and came up with a design that really hit the mark. Everyone has been so easy to work with. Anthony has been wonderful, too.

Additional Comments

Additional Comments - Feel free to use us as a reference if you would like. Our experience has been nothing but positive.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - I learned a lot from Dave and he made it so easy for us to choose.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - I enjoyed picking out the colors, the wood, and the tile

Lead Source

Lead Source - My husband's previous coworker had their basement remodeled. He suggested the Degnan's because they do a great job. My husband chose them because he did not want the headache of looking at other companies.

Additional Comments

Additional Comments - We are happy.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their willingness to listen to us. They sent good workers. They did a very good job. They were thorough and they delivered a good product. I would like to recognize the lead carpenter, PJ for doing a great job. We really liked him because he is a craftsman and is very good at what he does. He listens to us and goes out of his way to make sure that the outcome is great. We had a great outcome because of him. I also want to recognize Dave, the architect-designer. He is very good to work with and I liked his design. He respected when I made changes. They were both patient and a delight to work with.

Remodeling Concerns

Remodeling Concerns - I am a very visible person and we had a design, but I was not sure it will turn out the way I visualized it. I was scared and apprehensive and they listened to my concerns, and encouraged me. They told me how it would be and the end product would be beautiful. I just had to trust that process and it was good. We remodeled our old fireplace and I wanted it to be a modern one and that was delivered.

Additional Comments

Additional Comments - Degnan is a very good company because of the people that work in it. They have wonderful skilled people that work for them and we are grateful for the relationship we had. They are very professional from the lead carpenter to the designer. They are all professional, very polite and they respected us. We just had a good relationship with them, even though we had to live in the basement for a while. They are very good people, craftsmen, and artists and we are grateful for them. They did a wonderful job.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - My favorite part of the selections process was the flexibility of the scheduling and the merchants that were selected were also very easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The design phase exceeded my expectations.

Remodeling Concerns

Remodeling Concerns - I was concerned that if they would stay with in our budget and remain in the.completed project time frame.They were great at keeping us up to date on those concerns during the project.

Additional Comments

Additional Comments - The project manager was easy to work with and knowledgeable.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Seeing the drawings of what we were going to get.

This was our family's second major house remodeling project with Degnan Design. Degnan Design has certainly become friends of our family. We will indeed work with them again in the future!

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent in all phases of the project. Commitment to quality and meeting my expectations.

Remodeling Concerns

Remodeling Concerns - I was concerned about staying in my condo during the remodel. Degnan Design-Build-Remodel was flexible and worked with me to limit the amount of time I was without a working bathroom.I was concerned about marrying new floors with existing floors. The team listened and found a solution.

Additional Comments

Additional Comments - I wish I had more remodeling to do! I would hire Degnan again and happily recommend without reservation.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Discussing options and having that guiding hand was nice.

Additional Comments

Additional Comments - Kelly the PM was great!!! We really enjoyed working with Kelly, was attentive to our concerns, and at times doubled back to help clean up vendor messes.

Extremely professional, left our house clean when they were finished and the work was of amazing quality.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Picking out the flooring, cabinetry, bathroom fixtures and all of that kind of stuff. Andrea made it fun and we ended up picking things we never would have on our own and absolutely fell in love with all of it.

Schedule

Schedule - They even finished early.

Customer Suggestion

Customer Suggestion - Keep doing what you have been doing.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Working with Andrea because she understands us as clients and is able to narrow down the choices that would look best in our house.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - I was presented with a finite choice of selections

Remodeling Concerns

Remodeling Concerns - The only real concern was the ability to continue to live around the space being built. Degnan Design-Build-Remodel did a great job making sure everything was still accessible as possible.

Additional Comments

Additional Comments - We are very happy with the addition and the finished look of the outside and inside.

The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.

Areas Of Satisfaction

Areas Of Satisfaction - Staff was professional, spectacular, wonderful to work with and the design team took the time to ensure we had all aspects covered. Kelly was a rock star on the job and has stopped in multiple times to see how we are doing. Anthony followed up and even stops to say hello. The lady who did the painting 'holy cow' what a great job and she took the time and effort to ensure everything was done perfect. Abe and Lisa have been, are and will be wonderful people for ever. The addition is just what my wife wanted.

Remodeling Concerns

Remodeling Concerns - Issues/Concerns at the start: Would it be done in time for the graduation party, how much of a mess would we have to clean up and would the lawn be in since we had 100's of people coming to our house. Degnan Design did a great job of communication and working to ensure we were ready for the graduation party.

Review

Review - The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.