Areas Of Satisfaction

Areas Of Satisfaction - Highly recommend using Degnan Design-Build-Remodel! There communication was very clear! I know what they were going to do, when they were going to do it and the cost involved. Amazing experience!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and communication.

We've worked with DDBR on multiple projects and they have always produced excellent work and been easy to work with throughout the process. They have excellent designs and we always trust their recommendations will look beautiful!

Easier Than Expected

Easier Than Expected - As repeat clients, they met our high expectations. It was as easy as we expected it to be.

Areas Of Satisfaction

Areas Of Satisfaction - We couldn't be happier with the final product on the exterior of the house. We've received many compliments from friends and neighbors! The new rooms look great and have all the extra space we need for our growing family.

Remodeling Concerns

Remodeling Concerns - Budget was our largest concern. Degnan listened to our needs and came up with a design and material selections that fit within our price range.

the Degnan folks helped us look at different options and I'm glad we settled on the one we like.

Areas For Improvement

Areas For Improvement - A few delays here and there, but other than that we were highly satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Design process was great, and the quality of the end result exceeded our expectations!

Additional Comments

Additional Comments - Thanks to the whole Degnan team - a joy to work with!

I have already recommended degnan to neighbors and coworkers

Expertise

Expertise - PJ was awesome. Saw problems and had solutions ready before we noticed

Problem Resolution

Problem Resolution - Super easy. Can’t say enough good things about this.

Employees & Subcontractors

Employees & Subcontractors - Electrician adequate early subcontractors ok. Deganan staff superb

Use Comment(s)

Use Comment(s) - Overall very happy with look and feel of our porch. We enjoy it very much

Areas Of Satisfaction

Areas Of Satisfaction - Design. Quality of craftsmanship. Communication and hassle free corrections

Additional Comments

Additional Comments - Happy

Expertise

Expertise - I was very disappointed that I had to wait to get Anderson windows only to find out they ordered the wrong exterior color. I had to wait 4 more months for them to replace those with the correct color. When they used the grout in the bathroom, they also used the wrong color. There were further delays because the grout had to be removed and replaced with the correct grout.

Problem Resolution

Problem Resolution - When we did have problems, Degnan Design-Build-Remodel of Madison did resolve them.

Use Comment(s)

Use Comment(s) - I don't think Degnan Design-Build-Remodel of Madison will want to use my comments but they are welcome to use them.

Areas For Improvement

Areas For Improvement - Degnan Design-Build-Remodel of Madison fell short of my expectations by ordering incorrect windows.

Areas Of Satisfaction

Areas Of Satisfaction - In the finished bathroom, we thought the carpenter, John, did a very good job. They customized some touches. They installed a bathroom cabinet on a rail over the sink so that it could be moved. They did a very good job on that.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication and project management was great, which was the big thing we said we needed from them in our initial meeting. Good use of co-construct to discuss things. Everyone was very friendly and easy to work with. Things stayed on track and ahead of schedule.

Remodeling Concerns

Remodeling Concerns - I was most concerned about project management and communication. They did a great job with both of these.

We've been happy with all of the work that Degnan has done for us in the past. They seem to be a premium priced product which is the only reason I gave 4 stars instead of 5.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We really appreciate David coming out to our house a couple times to get things looked at and to bring the samples.

Lead Source

Lead Source - We are long time customers.

This is the beginning of the project and will likely recommend after completion

They are more expensive than average but you get what you pay for and more than you might expect. They are not satisfied with mediocre outcomes and they are not satisfied until the customer is. The staff is diligent, friendly, polite, and in all things considerate of the customer's needs and preferences. The whole process of our remodel was thoroughly explained and carried out with careful attention to detail and cleanup.

Communication

Communication - Extremely good.

Additional Comments

Additional Comments - We were especially impressed with T.J. Ender, his courtesy and graciousness, concern for our welfare and comfort, as well as quality beyond our expectations. Also salute to the people who did the sheetrock and painting.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Our favorite part was picking out the items that we wanted.

Lead Source

Lead Source - We heard of them through the Parade of Homes.

While everyone we worked with was professional and caring, we had some issues with things taking longer than were estimated. This was especially frustrating when messages would be sent via CoConstruct and it took 10 days to get a response, even though several people had been tagged in the message. A lot of the schedule got moved around and we mostly felt like we had to be proactive in asking about what was going on. We also feel like there was some disconnect between the design and construction team that didn't come to light until very late in the process.

Construction Quality

Construction Quality - There are a few spots here and there that felt like they couldn't have been a little cleaner. Overall, any major issues got fixed though.

Employees & Subcontractors

Employees & Subcontractors - Everyone was very professional and polite when working directly with us. I sometimes feel like the younger workers didn't engage well, but they were also not our primary contacts.

Trust

Trust - For almost all of our issues, they were resolved and we felt listened to. We do feel like we had to come back to the contract several times to verify scope of work things. We were never worried about anyone coming into our house and felt like everyone did have our best interest at heart.

Areas Of Satisfaction

Areas Of Satisfaction - We are pleased with the overall layout of the project. We had initially planned to keep most of the kitchen appliances in the places they were originally located, but moved several things around and are very pleased with the end results. Same with the bathroom. We were initially going to move in one direction with design, but quickly changed our minds in the design process and feel like we were heard and listened to in our decision to make some changes.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The design team did a nice job producing visuals and options, and were generally quick with alternatives.

Extremely happy so far with the knowledge and attention to detail. Some aspects of what we want are a bit complex and they have been handled quickly and with ease. Very definitely recommend!

Areas Of Satisfaction

Areas Of Satisfaction - The quality met my expectations.

Remodeling Concerns

Remodeling Concerns - We went over everything together. I had no concerns before beginning the project.

Additional Comments

Additional Comments - It was a very pleasant process. The crew were excellent workers. They were clean and tidy.

Professional & Organized

Professional & Organized - The exploration, vision casting, and bidding were extremely professional and organized. It was actually fun!

Expertise

Expertise - I have seen the work Degnan DBR has done on other old houses, so I knew they was right in their area of expertise.

Problem Resolution

Problem Resolution - Any clarifications or questions that came up were addressed and made me and my wife comfortable.

Areas Of Satisfaction

Areas Of Satisfaction - Finding hidden issues on our old house and addressing them.

Remodeling Concerns

Remodeling Concerns - Mainly addressing any of my wife's concerns and questions, as this is her first experience with an significant house project.

Additional Comments

Additional Comments - We love our updated house. While making all the changes to the roof due to its age and 3 layers, we are extremely happy we were 'forced' into making the call and doing all of it. If we skipped even one of the additional steps, we would likely look back and regret it. (e.g. replacing the roof, adding foam, adding overhangs, removing the chimney, replacing the furnace)

Fantastic work carried out by great people. My wife and I are thrilled with the look and results of the project!

Couldn’t have been easier. They listen to what you have in mind and work within your budget.

Use Comment(s)

Use Comment(s) - Kelly, John and Cheryl made my dream kitchen. David went beyond by getting me the countertops I never thought I would be able to have. Dave worked with me to design a kitchen that I always envisioned. DegnanDesign was all that I hoped they would be. Amy was great when the billing came due.

Overall a very good experience, from initial contact, to design selections, to final completion. I wanted a true turn-key solution and Degnan provided it!

Areas Of Satisfaction

Areas Of Satisfaction - All employees at Degnan were very easy to work with and responsive. Minor issues were fixed without creating a hassle for me.

The people, especially our lead carpenter, Kelly, were very personable and had integrity. Everyone was very nice.

Problem Resolution

Problem Resolution - They addressed and resolved problems to our satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - The design of our bathroom is top notch. The integrity and honesty and kindness shown to us by Kelly Lawton, our lead on the project was a wonderful experience. We feel our lives were enriched by getting to know him.

Degnan was amazing well worth the money to have everything coordinated so well. The result was beautiful for the tiny space they had to work with. Designers were great and PJ was amazing helping with any little problem I had. Thank u so much for my bathroom I love it!

Degnan is unlike any other building/remodel project we have done. They are very thorough in all aspects prior to signing a contract leaving nothing untouched.

Professional & Organized

Professional & Organized - We were apprised of the process from beginning to end.

Sales Attentiveness

Sales Attentiveness - The designer was very open to our vision and made changes as necessary.

Understand Building Process

Understand Building Process - All the staff involved in the project have been knowledgeable and very open to our questions and taking the time needed to answer.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were pleased that the custom made cabinets are being made at a lesser cost by an Amish cabinet maker. He is able to match our existing cabinets in design, color and fit as opposed to a general cabinet company.

Co-Construct

Co-Construct - Very easy and effective way of communicating. Questions were quickly answered and nice to be able to go back and review those communications.

Areas Of Satisfaction

Areas Of Satisfaction - We really enjoyed the design process a lot. I felt like they "got" the vision we were looking for.

Additional Comments

Additional Comments - Dave, Jon, kelly and crew were awesome to work with!