Office staff is working from home. Field crews are talking openly with clients to assure them of our safety, as well as asking our clients about their risk factors. We are continuing design and estimating and conduction virtual meetings.
The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.
They have been amazing to work with. They listened to what we wanted but then also came up with ideas that fit out space so well that we had not even thought of. It's been a great experience!
DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.
Unfortunately, our project was initiated during a transition time in their company. There were a few delays and re-do's, but Degnan DBR stood by their promise to ultimately create a project of quality and pride.
Expertise - Design team is fantastic! Construction crew also fantastic!
Construction Quality - PJ is an incredibly skilled carpenter.
Areas Of Satisfaction - The overall project was incredible from design to construction.
Excellent team with a commitment to overall product and customer experience quality.
Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.
Professional & Organized - Loved the app.
Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.
Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.
Budget - Right on target.
Construction Quality - It’s either perfect to start with or they make it that way in short order.
Communication - The app is great For facilitation and the team is quick to respond.
Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.
Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.
Trust - Their business model’s foundation is trust.
Areas Of Satisfaction - Vs the industry you communicate much more effectively.
Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.
Areas Of Sat: Design Selections Process - I learned a lot from Dave and he made it so easy for us to choose.
Areas Of Sat: Design Selections Process - I enjoyed picking out the colors, the wood, and the tile
Lead Source - My husband's previous coworker had their basement remodeled. He suggested the Degnan's because they do a great job. My husband chose them because he did not want the headache of looking at other companies.
Additional Comments - We are happy.
Areas Of Satisfaction - They met or exceeded my expectations with their willingness to listen to us. They sent good workers. They did a very good job. They were thorough and they delivered a good product. I would like to recognize the lead carpenter, PJ for doing a great job. We really liked him because he is a craftsman and is very good at what he does. He listens to us and goes out of his way to make sure that the outcome is great. We had a great outcome because of him. I also want to recognize Dave, the architect-designer. He is very good to work with and I liked his design. He respected when I made changes. They were both patient and a delight to work with.
Remodeling Concerns - I am a very visible person and we had a design, but I was not sure it will turn out the way I visualized it. I was scared and apprehensive and they listened to my concerns, and encouraged me. They told me how it would be and the end product would be beautiful. I just had to trust that process and it was good. We remodeled our old fireplace and I wanted it to be a modern one and that was delivered.
Additional Comments - Degnan is a very good company because of the people that work in it. They have wonderful skilled people that work for them and we are grateful for the relationship we had. They are very professional from the lead carpenter to the designer. They are all professional, very polite and they respected us. We just had a good relationship with them, even though we had to live in the basement for a while. They are very good people, craftsmen, and artists and we are grateful for them. They did a wonderful job.
Areas Of Sat: Design Selections Process - My favorite part of the selections process was the flexibility of the scheduling and the merchants that were selected were also very easy to work with.
Areas Of Satisfaction - The design phase exceeded my expectations.
Remodeling Concerns - I was concerned that if they would stay with in our budget and remain in the.completed project time frame.They were great at keeping us up to date on those concerns during the project.
Additional Comments - The project manager was easy to work with and knowledgeable.
This was our family's second major house remodeling project with Degnan Design. Degnan Design has certainly become friends of our family. We will indeed work with them again in the future!
Areas Of Satisfaction - Communication was excellent in all phases of the project. Commitment to quality and meeting my expectations.
Remodeling Concerns - I was concerned about staying in my condo during the remodel. Degnan Design-Build-Remodel was flexible and worked with me to limit the amount of time I was without a working bathroom.I was concerned about marrying new floors with existing floors. The team listened and found a solution.
Additional Comments - I wish I had more remodeling to do! I would hire Degnan again and happily recommend without reservation.
Areas Of Sat: Design Selections Process - Discussing options and having that guiding hand was nice.
Additional Comments - Kelly the PM was great!!! We really enjoyed working with Kelly, was attentive to our concerns, and at times doubled back to help clean up vendor messes.
Extremely professional, left our house clean when they were finished and the work was of amazing quality.
Areas Of Sat: Design Selections Process - Picking out the flooring, cabinetry, bathroom fixtures and all of that kind of stuff. Andrea made it fun and we ended up picking things we never would have on our own and absolutely fell in love with all of it.
Schedule - They even finished early.
Customer Suggestion - Keep doing what you have been doing.
Areas Of Sat: Design Selections Process - Working with Andrea because she understands us as clients and is able to narrow down the choices that would look best in our house.
Remodeling Concerns - The only real concern was the ability to continue to live around the space being built. Degnan Design-Build-Remodel did a great job making sure everything was still accessible as possible.
Additional Comments - We are very happy with the addition and the finished look of the outside and inside.
The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
Areas Of Satisfaction - Staff was professional, spectacular, wonderful to work with and the design team took the time to ensure we had all aspects covered. Kelly was a rock star on the job and has stopped in multiple times to see how we are doing. Anthony followed up and even stops to say hello. The lady who did the painting 'holy cow' what a great job and she took the time and effort to ensure everything was done perfect. Abe and Lisa have been, are and will be wonderful people for ever. The addition is just what my wife wanted.
Remodeling Concerns - Issues/Concerns at the start: Would it be done in time for the graduation party, how much of a mess would we have to clean up and would the lawn be in since we had 100's of people coming to our house. Degnan Design did a great job of communication and working to ensure we were ready for the graduation party.
Review - The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
Our experience with Degnan has been phenomenal! We wanted an outdoor living solution to replace our existing deck that mostly went unused due to the amount of sunlight (and resulting insects) in that area. We struggled to find a contractor that would help us find the right solution and provide real value to justify the investment into the project. Instead we would receive vague generic designs, incomplete proposals, and delayed responses. Then we found Degnan and it truly was a night and day difference. Throughout the process every member of the Degnan team showed attention to detail and a commitment to making this project special, and realize our dreams. In addition they are very well organized, and provide excellent tools for communication and access to all facets of the project. We noticed this difference immediately from our very first call with Abe. He listened carefully to our objectives, described the process they follow and why they think it's better, and he was immediately up front about fees and costs. In addition to being a great designer, Andrea was always full of awesome ideas, and really helped us narrow down the multitude of options and selections that otherwise would have been overwhelming. She made the process feel effortless and enjoyable. When we finally got to the estimation phase, Anthony provided in-depth explanations of every facet of the project, and showed a focus on quality that gave us a great deal of confidence in the end product and plan. Each step of the way Abe remained involved, frequently offering good advice, and always checking in, making sure we were happy with how things were going. We have just recently started the construction phase, and PJ and the carpentry team have also been great to work with. We can’t wait to see the end result.
Customer Suggestion - Just keep doing what you are doing.
Areas Of Sat: Design Selections Process - The end to end experience, and that Andrea really helped guide us through a the numerous choices available and ensuring that everything fits together.
Lead Source - We found Degnan first on Angies List, but it was really the website that drew us into making that first call.
Areas For Improvement - Construction of the roof went slower than I expected, but seeing the process it was easy for me to understand the pace. Everyone on the crew was courteous and paid close attention to detail.
Areas Of Satisfaction - Courteous attitude of workers. Everyone was friendly with our family and our children.
I really enjoyed working with Degnan and am extremely happy with the completed project. I interviewed several contractors and chose Degnan because I felt comfortable that Abe and his team would not only provide quality work, but would listen and work with me as a partner in the project. The team's communication skills exceeded my expectations. I had never remodeled before, but have built several homes, so I know the process can be a bit stressful. Dave, Anthony, and PJ kept me well informed, answered all my (sometimes dumb) questions, gave honest advice, and were a real pleasure to work with. They're not only professional, they're all really nice people. My condo turned out beautifully! I would work with Degnan again and recommend them without reservation.
Areas Of Sat: Design Selections Process - Working with Dave was a lot of fun. Can't believe I'm saying this but picking paint was actually easy...I really dreaded it. The rooms look amazing! The entire selections process was well organized and logical. I never felt pressured or that I couldn't change my mind.
Additional Comments - PJ was great to work with! I felt badly for him when he had to deliver less than awesome news but he was always professional and I knew it would all be taken care of so I didn't worry. Michael was pleasant to work with as well. He always texted when he was on his way up. He did a nice of cleaning up at the end of the day.Overall, it was a really good experience and I would do it again! Suzanne
Due to our experience from day one through post-project wrap-up, we have already recommended the Degnan team to several friends and acquaintances. At the initial meeting, before we even decided to hire them, Abe was already suggesting creative solutions to the challenges of our dream project that other contractors either refused to discuss or tried to talk us out of. Every employee or sub-contractor on the job was courteous and professional. Any issues or questions were addressed quickly and professionally by Anthony, even in the days and weeks beyond project completion. We couldn't have asked for a more stress-free experience and are delighted to enjoy our beautiful new spaces daily!
Areas Of Satisfaction - We knew we were hiring a premiere Madison-area builder to ensure a quality product. We are happy with the quality of design and workmanship. All of the new areas look like they should have always been there and add so much beauty and value to our home! We knew Abe personally, but met his team because of this project. Every Degnan employee was professional, personable, and went out of their way to make our experience a good one. They are not just quality contractors, they are all-around good people!
Review - Due to our experience from day one through post-project wrap-up, we have already recommended the Degnan team to several friends and acquaintances. At the initial meeting, before we even decided to hire them, Abe was already suggesting creative solutions to the challenges of our dream project that other contractors either refused to discuss or tried to talk us out of. Every employee or sub-contractor on the job was courteous and professional. Any issues or questions were addressed quickly and professionally by Anthony, even in the days and weeks beyond project completion. We couldn't have asked for a more stress-free experience and are delighted to enjoy our beautiful new spaces daily!
Degnan Design Builders provided two possibilities to provide the best kitchen that would fit with the rest of the house, increase the usable workspace, and improve the lighting. Removing the peninsula and changing to an island design that fits the space and feels natural is amazing!Our project was completed in ‘record’ time with minimal disruption. All project and trades-people were extremely professional, asking questions, explaining alternatives and responding to all of the little things that come up in a project this size. We can now enjoy our kitchen every day!
Schedule - I would give them a 5.
Communication - I would give them a 5. They were really good.
Problem Resolution - I would give them a 5.
Areas Of Satisfaction - I was satisfied with how they dealt with the vendors and how they kept the job site clean. It was clean every day. They finished in 3 weeks. That was amazing.
Remodeling Concerns - We changed a U shaped kitchen into a straight one with an island. There were some surprises, but we came up with solutions that did not ruin over budget and it came out beautifully.
Additional Comments - They exceeded our expectations in almost every way. I would recommend them for any remodeling project. I have seen their other work. The planning stages included explaining all options and alternatives, including how it would affect the finished design, function and cost.Any unforeseen questions were met as opportunities for our input. Anthony, PJ and everyone were amazing!
Review - Degnan Design Builders provided two possibilities to provide the best kitchen that would fit with the rest of the house, increase the usable workspace, and improve the lighting. Removing the peninsula and changing to an island design that fits the space and feels natural is amazing!Our project was completed in ‘record’ time with minimal disruption. All project and trades-people were extremely professional, asking questions, explaining alternatives and responding to all of the little things that come up in a project this size. We can now enjoy our kitchen every day!
We had an outdoor job that couldn't be done during the winter months. While we were waiting for the job to start, Degnan kept us up to date as to when it might start and throughout the work with emails.
Areas Of Satisfaction - We hired Degnan to repair a leaking roof over the front porch. Not only did they fix the leak, but they studied the situation and made changes to the original design to make sure it wouldn't happen again.
Remodeling Concerns - Our concern was to repair a leak, but they went beyond that with improving the original design so the problem would not come back.
Review - We had an outdoor job that couldn't be done during the winter months. While we were waiting for the job to start, Degnan kept us up to date as to when it might start and throughout the work with emails.
Abe and his crew are conscientious and dedicated.
Areas Of Satisfaction - Abe and his crew were responsive to the needs of our job site and were extremely conscientious to followup. They did or corrected everything that was requested and maintained our trust the entire time.
Remodeling Concerns - There's a really unique element to our project, we got multiple contractors coming through and Abe and his crew understood our needs and the needs of the project and made it all happen.
Review - Abe and his crew are conscientious and dedicated.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Degnan Design-Build-Remodel of Madison as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys