While everyone we worked with was professional and caring, we had some issues with things taking longer than were estimated. This was especially frustrating when messages would be sent via CoConstruct and it took 10 days to get a response, even though several people had been tagged in the message. A lot of the schedule got moved around and we mostly felt like we had to be proactive in asking about what was going on. We also feel like there was some disconnect between the design and construction team that didn't come to light until very late in the process.

Extremely happy so far with the knowledge and attention to detail. Some aspects of what we want are a bit complex and they have been handled quickly and with ease. Very definitely recommend!

Areas Of Satisfaction

Areas Of Satisfaction - The quality met my expectations.

Remodeling Concerns

Remodeling Concerns - We went over everything together. I had no concerns before beginning the project.

Additional Comments

Additional Comments - It was a very pleasant process. The crew were excellent workers. They were clean and tidy.

Professional & Organized

Professional & Organized - The exploration, vision casting, and bidding were extremely professional and organized. It was actually fun!

Expertise

Expertise - I have seen the work Degnan DBR has done on other old houses, so I knew they was right in their area of expertise.

Problem Resolution

Problem Resolution - Any clarifications or questions that came up were addressed and made me and my wife comfortable.

Areas Of Satisfaction

Areas Of Satisfaction - Finding hidden issues on our old house and addressing them.

Remodeling Concerns

Remodeling Concerns - Mainly addressing any of my wife's concerns and questions, as this is her first experience with an significant house project.

Additional Comments

Additional Comments - We love our updated house. While making all the changes to the roof due to its age and 3 layers, we are extremely happy we were 'forced' into making the call and doing all of it. If we skipped even one of the additional steps, we would likely look back and regret it. (e.g. replacing the roof, adding foam, adding overhangs, removing the chimney, replacing the furnace)

Fantastic work carried out by great people. My wife and I are thrilled with the look and results of the project!

Couldn’t have been easier. They listen to what you have in mind and work within your budget.

Use Comment(s)

Use Comment(s) - Kelly, John and Cheryl made my dream kitchen. David went beyond by getting me the countertops I never thought I would be able to have. Dave worked with me to design a kitchen that I always envisioned. DegnanDesign was all that I hoped they would be. Amy was great when the billing came due.

Overall a very good experience, from initial contact, to design selections, to final completion. I wanted a true turn-key solution and Degnan provided it!

Areas Of Satisfaction

Areas Of Satisfaction - All employees at Degnan were very easy to work with and responsive. Minor issues were fixed without creating a hassle for me.

The people, especially our lead carpenter, Kelly, were very personable and had integrity. Everyone was very nice.

Problem Resolution

Problem Resolution - They addressed and resolved problems to our satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - The design of our bathroom is top notch. The integrity and honesty and kindness shown to us by Kelly Lawton, our lead on the project was a wonderful experience. We feel our lives were enriched by getting to know him.

Degnan was amazing well worth the money to have everything coordinated so well. The result was beautiful for the tiny space they had to work with. Designers were great and PJ was amazing helping with any little problem I had. Thank u so much for my bathroom I love it!

Degnan is unlike any other building/remodel project we have done. They are very thorough in all aspects prior to signing a contract leaving nothing untouched.

Professional & Organized

Professional & Organized - We were apprised of the process from beginning to end.

Sales Attentiveness

Sales Attentiveness - The designer was very open to our vision and made changes as necessary.

Understand Building Process

Understand Building Process - All the staff involved in the project have been knowledgeable and very open to our questions and taking the time needed to answer.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were pleased that the custom made cabinets are being made at a lesser cost by an Amish cabinet maker. He is able to match our existing cabinets in design, color and fit as opposed to a general cabinet company.

Co-Construct

Co-Construct - Very easy and effective way of communicating. Questions were quickly answered and nice to be able to go back and review those communications.

Areas Of Satisfaction

Areas Of Satisfaction - We really enjoyed the design process a lot. I felt like they "got" the vision we were looking for.

Additional Comments

Additional Comments - Dave, Jon, kelly and crew were awesome to work with!

We really appreciated how easy this process was. It was a large project and very overwhelming to figure out all the details but everyone worked with us so well to make the most perfect home for us in the end. I really appreciated having a design team to help us figure out how to put everything together down to paint colors and rugs. Every person that stepped in our door was friendly and easy to work with. They listened to every idea and any concern and really made sure things turned out exactly how we wanted them. Thank you all, we will definitely have you back again for future projects.

Budget Pre-Con

Budget Pre-Con - We have been all over the place with our budget and they have adjusted to it every time. They have also made sure we were able to do what we wanted within our budget.

Professional & Organized

Professional & Organized - They have been extremely professional and organized. Very easy to work with.

Understand Building Process

Understand Building Process - We have started to get a great outline of what it will look like. They have also been able to help us plan since we will be living her during the remodel.

Time Spent

Time Spent - It actually didn't take as long as I thought it might. They really helped us through the process.

Product Selection

Product Selection - This was one of my favorite parts. It is a huge project and a bit overwhelming. I appreciated the design help so much. They helped me pick out paint and everything which seems like such a small task but it helped me so much and I love how it is all coming together!

Customer Suggestion

Customer Suggestion - None, you guys have been great. You have amazing ideas and I appreciate how straight forward you are on everything.

Area Of Dissatisfaction: Design

Area Of Dissatisfaction: Design - Honestly I have nothing, its been a great experience.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The creativity in designs and the process of picking everything out. It's a large project and I have been so nervous about it all coming together and looking good. I don't really worry anymore because the selections and design process was so fantastic. I appreciated all the feedback.

Lead Source

Lead Source - In a group for Epic Spouses on facebook. I asked for recommendations and Degnan Design Build Remodel came up multiple times.

Professional & Organized

Professional & Organized - They were definitely professional and organized. They stuck to the schedule as well as they could even with the pandemic causing supply issues.

Expertise

Expertise - Everyone was fantastic but PJ was awesome to work with. He definitely has a ton of expertise and an amazing attention to detail. He saw issues that I never would have noticed and made sure they were perfect. He always had an answer to a any question I had and was easy to work with.

Schedule

Schedule - I think they did great with the schedule. There were some delays but it was not the fault of Degnan. It was the result of doing a remodel in a pandemic when everything takes longer to come in. If something was delayed or no longer available they worked hard to help us find a replacement that we would love.

Budget

Budget - No budget issues besides things that we added so that was on us.

Construction Quality

Construction Quality - I think everything is great. I have not seen any quality issues at this point. We often just look around at how amazing it is. We sit in the theater room and look at the barn door and just are amazed that PJ made it. It's all perfect and we love it.

Communication

Communication - No issues with communication. Everyone got back to us quickly and I even had to tell PJ to not respond in the evening and when he was on vacation. It was a very dedicated team which I appreciate, just also want to make sure they have them time!

Problem Resolution

Problem Resolution - Any time a material that we picked wasn't available or was not what we thought it was they quickly helped us find a new product to replace it. When the washer flooded the laundry room they came quickly and helped us problem solve next steps. I really appreciated all of you in that moment, it was definitely a stressful moment and you guys getting back to me quickly and getting here quickly made all the difference. Thank you!

Clean & Safe

Clean & Safe - Since we were still living in the house they were really thoughtful about keeping areas cleaned up and safe. We have 2 young kids and dogs in the house and they were very careful to make sure it was as safe as possible for them.

Employees & Subcontractors

Employees & Subcontractors - They employees were amazing, we didn't work with anyone we didn't like and they were all extremely friendly and helpful. We had no issues with any subcontractors and many of them were very easy to work with too.

Value

Value - I believe we got everything we had hoped for the money we spent.

Trust

Trust - I trust them completely. It was such a large project and everything turned out great.

Easier Than Expected

Easier Than Expected - It was just as easy, if not easier than we expected it to be. It was a great group of people to work with.

Punctuality/Timeliness

Punctuality/Timeliness - I don't remember having any issues with this.

Areas For Improvement

Areas For Improvement - I honestly can't think of anything they fell short on. It was a great experience from start to finish. We threw a lot at you and completely changed everything from what we first came to you with and you all rolled with it and made this home exactly what we hoped it would be.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly pretty much everything but I think the people were the best. Every single person we worked with was easy to work with. They were friendly, extremely knowledgeable and listened to what we wanted. From designing to execution of the project I felt involved and listened to if I had questions or something wasn't quite right. I felt like I built relationships with everyone and I appreciate that. It was kind of sad not seeing everyone when the project was done. Thank you all, not just the work but for making it easy and enjoyable.

Remodeling Concerns

Remodeling Concerns - I was nervous to take on a project of this size and spend so much money. Worried that something would go really wrong, we would find an issue with the house (sorry about the mice, that was gross) or that we would not like what it was like in the end. I don't regret doing this at all and I find myself looking around all the time and I can't believe this is ours and how much I love it all.

Additional Comments

Additional Comments - Thank you for turning the house we bought into the home we wanted for our family. It has so many things we always hoped we could have and I still can't believe we live here. We will definitely be in touch about the millions of ideas we have for this house and property!

The price was more than other contractors but the quality of craftsmanship was worth it for us.

Areas Of Satisfaction

Areas Of Satisfaction - PJ was insanely talented and easy to work with.

Additional Comments

Additional Comments - Thank you for everything. Overall, the porch was at a high quality and on time (for COVID times). We absolutely love it!

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were most impressed with Dave's work on layout, attention to detail, and ability to make selections in-line with our overall vision.

Additional Comments

Additional Comments - I've been happy with the work that has been done following the initial speed bumps.

Additional Comments

Additional Comments - We so appreciate the craftsmanship, care and expertise that went into our home. We receive compliments from every person who enters, and are so happy with the final product! Thanks PJ and Dave and Abe and the entire Degnan team!

A pleasure to work with, did a solid job and they were prompt to respond to any questions or tweets that we had.

Construction Quality

Construction Quality - There were a few issues that arose, but they addressed them and took care of them appropriately to our satisfaction, there were some workmanship issues that were addressed when brought to their attention

Easier Than Expected

Easier Than Expected - I had a bit of high expectations, and they met them, so it wasn't easier than we expected, it was what we expected.

Areas Of Satisfaction

Areas Of Satisfaction - I would say that they met our expectations in most or all areas, they exceeded in terms of promptness when we reached out and often got a call back, which is not always the case with contractors.

Work was well done. Price was high.

Budget Pre-Con

Budget Pre-Con - Alternatives suggested to keep project within budget, yet achieve the design we hoped for.

Areas Of Satisfaction

Areas Of Satisfaction - Degnan Design-Build-Remodel exceeded our expectations in dealing with issues that came up unexpectedly.

Areas Of Satisfaction

Areas Of Satisfaction - Our new deck is wonderful! It went up quickly ahead of the expected time.

The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.

DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.

Areas Of Satisfaction

Areas Of Satisfaction - The number one thing was communication and responding with me.

Remodeling Concerns

Remodeling Concerns - I had concerns about the budget at first, but appreciated how they worked with me and how they got creative and very clear and conscious of my budget.

Expertise

Expertise - Design team is fantastic! Construction crew also fantastic!

Construction Quality

Construction Quality - PJ is an incredibly skilled carpenter.

Areas Of Satisfaction

Areas Of Satisfaction - The overall project was incredible from design to construction.

Excellent team with a commitment to overall product and customer experience quality.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.

Professional & Organized

Professional & Organized - Loved the app.

Expertise

Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.

Schedule

Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.

Budget

Budget - Right on target.

Construction Quality

Construction Quality - It’s either perfect to start with or they make it that way in short order.

Communication

Communication - The app is great For facilitation and the team is quick to respond.

Problem Resolution

Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.

Value

Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.

Trust

Trust - Their business model’s foundation is trust.

Areas Of Satisfaction

Areas Of Satisfaction - Vs the industry you communicate much more effectively.

Remodeling Concerns

Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.