Our office, and our personal homes, are protected by Plasma Ionization units shown to kill viruses including the Corona Virus. We offer the installation of these units on our jobsites as well. Initial meetings are conducted by video.
Construction Quality - There were a few issues that arose, but they addressed them and took care of them appropriately to our satisfaction, there were some workmanship issues that were addressed when brought to their attention
Easier Than Expected - I had a bit of high expectations, and they met them, so it wasn't easier than we expected, it was what we expected.
Areas Of Satisfaction - I would say that they met our expectations in most or all areas, they exceeded in terms of promptness when we reached out and often got a call back, which is not always the case with contractors.
Areas Of Satisfaction - Our new deck is wonderful! It went up quickly ahead of the expected time.
The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.
They have been amazing to work with. They listened to what we wanted but then also came up with ideas that fit out space so well that we had not even thought of. It's been a great experience!
DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.
Areas Of Satisfaction - The number one thing was communication and responding with me.
Remodeling Concerns - I had concerns about the budget at first, but appreciated how they worked with me and how they got creative and very clear and conscious of my budget.
Areas Of Sat: Design Selections Process - We were most impressed with Dave's work on layout, attention to detail, and ability to make selections in-line with our overall vision.
Additional Comments - I've been happy with the work that has been done following the initial speed bumps.
Excellent team with a commitment to overall product and customer experience quality.
Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.
Professional & Organized - Loved the app.
Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.
Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.
Budget - Right on target.
Construction Quality - It’s either perfect to start with or they make it that way in short order.
Communication - The app is great For facilitation and the team is quick to respond.
Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.
Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.
Trust - Their business model’s foundation is trust.
Areas Of Satisfaction - Vs the industry you communicate much more effectively.
Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.
Co-Construct - We're not great users of tech; when we've used it, it's been fine. It's a good tool, but we didn't try to optimize it's use.
Areas Of Sat: Design Selections Process - We appreciate the fact that even though our project is small, we have been treated like it's a big project. We've never felt like we've take a back seat to other, larger projects. We also SO appreciate that Abe and Dave listened to us and came up with a design that really hit the mark. Everyone has been so easy to work with. Anthony has been wonderful, too.
Additional Comments - Feel free to use us as a reference if you would like. Our experience has been nothing but positive.
Areas Of Sat: Design Selections Process - I enjoyed picking out the colors, the wood, and the tile
Lead Source - My husband's previous coworker had their basement remodeled. He suggested the Degnan's because they do a great job. My husband chose them because he did not want the headache of looking at other companies.
Additional Comments - We are happy.
Areas Of Satisfaction - They met or exceeded my expectations with their willingness to listen to us. They sent good workers. They did a very good job. They were thorough and they delivered a good product. I would like to recognize the lead carpenter, PJ for doing a great job. We really liked him because he is a craftsman and is very good at what he does. He listens to us and goes out of his way to make sure that the outcome is great. We had a great outcome because of him. I also want to recognize Dave, the architect-designer. He is very good to work with and I liked his design. He respected when I made changes. They were both patient and a delight to work with.
Remodeling Concerns - I am a very visible person and we had a design, but I was not sure it will turn out the way I visualized it. I was scared and apprehensive and they listened to my concerns, and encouraged me. They told me how it would be and the end product would be beautiful. I just had to trust that process and it was good. We remodeled our old fireplace and I wanted it to be a modern one and that was delivered.
Additional Comments - Degnan is a very good company because of the people that work in it. They have wonderful skilled people that work for them and we are grateful for the relationship we had. They are very professional from the lead carpenter to the designer. They are all professional, very polite and they respected us. We just had a good relationship with them, even though we had to live in the basement for a while. They are very good people, craftsmen, and artists and we are grateful for them. They did a wonderful job.
Areas Of Sat: Design Selections Process - My favorite part of the selections process was the flexibility of the scheduling and the merchants that were selected were also very easy to work with.
Areas Of Satisfaction - The design phase exceeded my expectations.
Remodeling Concerns - I was concerned that if they would stay with in our budget and remain in the.completed project time frame.They were great at keeping us up to date on those concerns during the project.
Additional Comments - The project manager was easy to work with and knowledgeable.
Areas Of Satisfaction - Communication was excellent in all phases of the project. Commitment to quality and meeting my expectations.
Remodeling Concerns - I was concerned about staying in my condo during the remodel. Degnan Design-Build-Remodel was flexible and worked with me to limit the amount of time I was without a working bathroom.I was concerned about marrying new floors with existing floors. The team listened and found a solution.
Additional Comments - I wish I had more remodeling to do! I would hire Degnan again and happily recommend without reservation.
Areas Of Sat: Design Selections Process - Discussing options and having that guiding hand was nice.
Additional Comments - Kelly the PM was great!!! We really enjoyed working with Kelly, was attentive to our concerns, and at times doubled back to help clean up vendor messes.
Extremely professional, left our house clean when they were finished and the work was of amazing quality.
Areas Of Sat: Design Selections Process - Picking out the flooring, cabinetry, bathroom fixtures and all of that kind of stuff. Andrea made it fun and we ended up picking things we never would have on our own and absolutely fell in love with all of it.
Schedule - They even finished early.
Customer Suggestion - Keep doing what you have been doing.
Areas Of Sat: Design Selections Process - Working with Andrea because she understands us as clients and is able to narrow down the choices that would look best in our house.
Remodeling Concerns - The only real concern was the ability to continue to live around the space being built. Degnan Design-Build-Remodel did a great job making sure everything was still accessible as possible.
Additional Comments - We are very happy with the addition and the finished look of the outside and inside.
The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
Areas Of Satisfaction - Staff was professional, spectacular, wonderful to work with and the design team took the time to ensure we had all aspects covered. Kelly was a rock star on the job and has stopped in multiple times to see how we are doing. Anthony followed up and even stops to say hello. The lady who did the painting 'holy cow' what a great job and she took the time and effort to ensure everything was done perfect. Abe and Lisa have been, are and will be wonderful people for ever. The addition is just what my wife wanted.
Remodeling Concerns - Issues/Concerns at the start: Would it be done in time for the graduation party, how much of a mess would we have to clean up and would the lawn be in since we had 100's of people coming to our house. Degnan Design did a great job of communication and working to ensure we were ready for the graduation party.
Review - The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Degnan Design-Build-Remodel of Madison as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys