Degnan Design-Build-Remodel of Madison brought my dream kitchen to life. I felt that the entire team worked to understand my style and presented options that worked for the space. I appreciate their honesty with what was reasonable with budget and proposed ideas that didn’t compromise my overall taste. I trusted their expertise and they didn’t disappoint.

The Degnan group was well coordinated. They listened well and did a great job responding to set backs. I’d definitely recommend. I’m a bit picky about electrical design and that is my only critique. After our electrical consultation, when the electrician came to do the work, a lot of our discussed details were lost and either had to be redone or had to be left in a less than perfect state. Every other aspect had a high attention to detail and excellent project management. The Degnan team was caring and giving along the way.

Very pleased with the experience.

The basement remodel was our second project with Degnan and we're just as pleased with the results as we are with the kitchen. The Degnan team remains transparent through the whole process from design and budget down to any small details that needed to be addressed at the end of the project. It really means a lot to have a team you can trust!

Areas Of Satisfaction

Areas Of Satisfaction - Being willing to put in the toilet we had bought on our own. Having the option for other specific work around the house was convenient.

Already have. Will do it again.

Absolutely

Employees & Subcontractors

Employees & Subcontractors - All the guys were very professional and fun to deal with. They answered all my questions and were very helpful

See comments on 10. Really enjoyed working with you!

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - My favorite part of the selection process was seeing how I could replace my old bathroom with a new one that was in keeping with my traditional house. It is very contemporary; it looks wonderful.

Problem Resolution

Problem Resolution - When the flooring was removed it was discovered that the previous remodelers(25years ago) has installed the plumbing incorrectly and it had to be replaced. Kelly Lawton snd his crew did it quickly and the schedule only was extended by a day. Separate reasonable contract as it was not included in the remodeling contract.

Clean & Safe

Clean & Safe - Never had such considerate workers!

Value

Value - While the total project was more than I had to originally planned to spend it was money well spent.

Easier Than Expected

Easier Than Expected - Definitely!

Punctuality/Timeliness

Punctuality/Timeliness - I was kept informed at all times about the schedule and any changes.

Areas For Improvement

Areas For Improvement - I had a vision of what the hexagonal tile floor would look like from photos shown me in the design process and was alarmed when the installer put the tiles in as they came from the box (telling me that was the only way they could be laid when that was not true as there were six equal sides.) your crew responded and assured me it would look fine when installed. Now I like it but perhaps someone might have consulted with me and the installer before the job was started. Only complaint I have and it in not a serious one in the overall project!

Areas Of Satisfaction

Areas Of Satisfaction - I interviewed 4 companies and chose Degnan because of their design phase and most complete contract I have ever encountered with a number of remodeling jobs over the years! Loved working with everyone on your staff and would recommend Degnan wholeheartedly! I was especially impressed with how well Kelly and Kelly snd David and the rest get along so well and respect each other.

Remodeling Concerns

Remodeling Concerns - Brian Teasdale made an excellent presentation and responded to any concerns I had during the time I was interviewing different companies.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the final product was nice and well made. Everything functions the way we hoped it would. Overall we are very pleased.

Remodeling Concerns

Remodeling Concerns - We had some concerns about some of the features that we weren't sure how to handle. We did a full kitchen remodel and they were very helpful in making suggestions like with the kitchen cabinets, as well as some changes with the cabinetry in the entry way. Overall very helpful.

Additional Comments

Additional Comments - We are very happy with the work and would consider them again if we did future remodeling. There people were all very nice and very helpful. They occasionally went out of there way to help fix something if we didn't think it was right. The gave us a lot of additional information, There online communication system was very helpful as well. We were just very pleased overall.

Areas Of Satisfaction

Areas Of Satisfaction - Highly recommend using Degnan Design-Build-Remodel! There communication was very clear! I know what they were going to do, when they were going to do it and the cost involved. Amazing experience!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and communication.

We've worked with DDBR on multiple projects and they have always produced excellent work and been easy to work with throughout the process. They have excellent designs and we always trust their recommendations will look beautiful!

Easier Than Expected

Easier Than Expected - As repeat clients, they met our high expectations. It was as easy as we expected it to be.

Areas Of Satisfaction

Areas Of Satisfaction - We couldn't be happier with the final product on the exterior of the house. We've received many compliments from friends and neighbors! The new rooms look great and have all the extra space we need for our growing family.

Remodeling Concerns

Remodeling Concerns - Budget was our largest concern. Degnan listened to our needs and came up with a design and material selections that fit within our price range.

the Degnan folks helped us look at different options and I'm glad we settled on the one we like.

Areas For Improvement

Areas For Improvement - A few delays here and there, but other than that we were highly satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Design process was great, and the quality of the end result exceeded our expectations!

Additional Comments

Additional Comments - Thanks to the whole Degnan team - a joy to work with!

I have already recommended degnan to neighbors and coworkers

Expertise

Expertise - PJ was awesome. Saw problems and had solutions ready before we noticed

Problem Resolution

Problem Resolution - Super easy. Can’t say enough good things about this.

Employees & Subcontractors

Employees & Subcontractors - Electrician adequate early subcontractors ok. Deganan staff superb

Use Comment(s)

Use Comment(s) - Overall very happy with look and feel of our porch. We enjoy it very much

Areas Of Satisfaction

Areas Of Satisfaction - Design. Quality of craftsmanship. Communication and hassle free corrections

Additional Comments

Additional Comments - Happy

Expertise

Expertise - I was very disappointed that I had to wait to get Anderson windows only to find out they ordered the wrong exterior color. I had to wait 4 more months for them to replace those with the correct color. When they used the grout in the bathroom, they also used the wrong color. There were further delays because the grout had to be removed and replaced with the correct grout.

Problem Resolution

Problem Resolution - When we did have problems, Degnan Design-Build-Remodel of Madison did resolve them.

Use Comment(s)

Use Comment(s) - I don't think Degnan Design-Build-Remodel of Madison will want to use my comments but they are welcome to use them.

Areas For Improvement

Areas For Improvement - Degnan Design-Build-Remodel of Madison fell short of my expectations by ordering incorrect windows.

Areas Of Satisfaction

Areas Of Satisfaction - In the finished bathroom, we thought the carpenter, John, did a very good job. They customized some touches. They installed a bathroom cabinet on a rail over the sink so that it could be moved. They did a very good job on that.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication and project management was great, which was the big thing we said we needed from them in our initial meeting. Good use of co-construct to discuss things. Everyone was very friendly and easy to work with. Things stayed on track and ahead of schedule.

Remodeling Concerns

Remodeling Concerns - I was most concerned about project management and communication. They did a great job with both of these.

We've been happy with all of the work that Degnan has done for us in the past. They seem to be a premium priced product which is the only reason I gave 4 stars instead of 5.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We really appreciate David coming out to our house a couple times to get things looked at and to bring the samples.

Lead Source

Lead Source - We are long time customers.

This is the beginning of the project and will likely recommend after completion

They are more expensive than average but you get what you pay for and more than you might expect. They are not satisfied with mediocre outcomes and they are not satisfied until the customer is. The staff is diligent, friendly, polite, and in all things considerate of the customer's needs and preferences. The whole process of our remodel was thoroughly explained and carried out with careful attention to detail and cleanup.

Communication

Communication - Extremely good.

Additional Comments

Additional Comments - We were especially impressed with T.J. Ender, his courtesy and graciousness, concern for our welfare and comfort, as well as quality beyond our expectations. Also salute to the people who did the sheetrock and painting.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Our favorite part was picking out the items that we wanted.

Lead Source

Lead Source - We heard of them through the Parade of Homes.

While everyone we worked with was professional and caring, we had some issues with things taking longer than were estimated. This was especially frustrating when messages would be sent via CoConstruct and it took 10 days to get a response, even though several people had been tagged in the message. A lot of the schedule got moved around and we mostly felt like we had to be proactive in asking about what was going on. We also feel like there was some disconnect between the design and construction team that didn't come to light until very late in the process.

Construction Quality

Construction Quality - There are a few spots here and there that felt like they couldn't have been a little cleaner. Overall, any major issues got fixed though.

Employees & Subcontractors

Employees & Subcontractors - Everyone was very professional and polite when working directly with us. I sometimes feel like the younger workers didn't engage well, but they were also not our primary contacts.

Trust

Trust - For almost all of our issues, they were resolved and we felt listened to. We do feel like we had to come back to the contract several times to verify scope of work things. We were never worried about anyone coming into our house and felt like everyone did have our best interest at heart.

Areas Of Satisfaction

Areas Of Satisfaction - We are pleased with the overall layout of the project. We had initially planned to keep most of the kitchen appliances in the places they were originally located, but moved several things around and are very pleased with the end results. Same with the bathroom. We were initially going to move in one direction with design, but quickly changed our minds in the design process and feel like we were heard and listened to in our decision to make some changes.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The design team did a nice job producing visuals and options, and were generally quick with alternatives.

Extremely happy so far with the knowledge and attention to detail. Some aspects of what we want are a bit complex and they have been handled quickly and with ease. Very definitely recommend!

Areas Of Satisfaction

Areas Of Satisfaction - The quality met my expectations.

Remodeling Concerns

Remodeling Concerns - We went over everything together. I had no concerns before beginning the project.

Additional Comments

Additional Comments - It was a very pleasant process. The crew were excellent workers. They were clean and tidy.

Professional & Organized

Professional & Organized - The exploration, vision casting, and bidding were extremely professional and organized. It was actually fun!

Expertise

Expertise - I have seen the work Degnan DBR has done on other old houses, so I knew they was right in their area of expertise.

Problem Resolution

Problem Resolution - Any clarifications or questions that came up were addressed and made me and my wife comfortable.

Areas Of Satisfaction

Areas Of Satisfaction - Finding hidden issues on our old house and addressing them.

Remodeling Concerns

Remodeling Concerns - Mainly addressing any of my wife's concerns and questions, as this is her first experience with an significant house project.

Additional Comments

Additional Comments - We love our updated house. While making all the changes to the roof due to its age and 3 layers, we are extremely happy we were 'forced' into making the call and doing all of it. If we skipped even one of the additional steps, we would likely look back and regret it. (e.g. replacing the roof, adding foam, adding overhangs, removing the chimney, replacing the furnace)

Fantastic work carried out by great people. My wife and I are thrilled with the look and results of the project!

Couldn’t have been easier. They listen to what you have in mind and work within your budget.

Use Comment(s)

Use Comment(s) - Kelly, John and Cheryl made my dream kitchen. David went beyond by getting me the countertops I never thought I would be able to have. Dave worked with me to design a kitchen that I always envisioned. DegnanDesign was all that I hoped they would be. Amy was great when the billing came due.

Overall a very good experience, from initial contact, to design selections, to final completion. I wanted a true turn-key solution and Degnan provided it!

Areas Of Satisfaction

Areas Of Satisfaction - All employees at Degnan were very easy to work with and responsive. Minor issues were fixed without creating a hassle for me.

The people, especially our lead carpenter, Kelly, were very personable and had integrity. Everyone was very nice.

Problem Resolution

Problem Resolution - They addressed and resolved problems to our satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - The design of our bathroom is top notch. The integrity and honesty and kindness shown to us by Kelly Lawton, our lead on the project was a wonderful experience. We feel our lives were enriched by getting to know him.

Degnan was amazing well worth the money to have everything coordinated so well. The result was beautiful for the tiny space they had to work with. Designers were great and PJ was amazing helping with any little problem I had. Thank u so much for my bathroom I love it!

Degnan is unlike any other building/remodel project we have done. They are very thorough in all aspects prior to signing a contract leaving nothing untouched.

Professional & Organized

Professional & Organized - We were apprised of the process from beginning to end.

Sales Attentiveness

Sales Attentiveness - The designer was very open to our vision and made changes as necessary.

Understand Building Process

Understand Building Process - All the staff involved in the project have been knowledgeable and very open to our questions and taking the time needed to answer.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were pleased that the custom made cabinets are being made at a lesser cost by an Amish cabinet maker. He is able to match our existing cabinets in design, color and fit as opposed to a general cabinet company.

Co-Construct

Co-Construct - Very easy and effective way of communicating. Questions were quickly answered and nice to be able to go back and review those communications.

Areas Of Satisfaction

Areas Of Satisfaction - We really enjoyed the design process a lot. I felt like they "got" the vision we were looking for.

Additional Comments

Additional Comments - Dave, Jon, kelly and crew were awesome to work with!

We really appreciated how easy this process was. It was a large project and very overwhelming to figure out all the details but everyone worked with us so well to make the most perfect home for us in the end. I really appreciated having a design team to help us figure out how to put everything together down to paint colors and rugs. Every person that stepped in our door was friendly and easy to work with. They listened to every idea and any concern and really made sure things turned out exactly how we wanted them. Thank you all, we will definitely have you back again for future projects.

Budget Pre-Con

Budget Pre-Con - We have been all over the place with our budget and they have adjusted to it every time. They have also made sure we were able to do what we wanted within our budget.

Professional & Organized

Professional & Organized - They have been extremely professional and organized. Very easy to work with.

Understand Building Process

Understand Building Process - We have started to get a great outline of what it will look like. They have also been able to help us plan since we will be living her during the remodel.

Time Spent

Time Spent - It actually didn't take as long as I thought it might. They really helped us through the process.

Product Selection

Product Selection - This was one of my favorite parts. It is a huge project and a bit overwhelming. I appreciated the design help so much. They helped me pick out paint and everything which seems like such a small task but it helped me so much and I love how it is all coming together!

Customer Suggestion

Customer Suggestion - None, you guys have been great. You have amazing ideas and I appreciate how straight forward you are on everything.

Area Of Dissatisfaction: Design

Area Of Dissatisfaction: Design - Honestly I have nothing, its been a great experience.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The creativity in designs and the process of picking everything out. It's a large project and I have been so nervous about it all coming together and looking good. I don't really worry anymore because the selections and design process was so fantastic. I appreciated all the feedback.

Lead Source

Lead Source - In a group for Epic Spouses on facebook. I asked for recommendations and Degnan Design Build Remodel came up multiple times.

Professional & Organized

Professional & Organized - They were definitely professional and organized. They stuck to the schedule as well as they could even with the pandemic causing supply issues.

Expertise

Expertise - Everyone was fantastic but PJ was awesome to work with. He definitely has a ton of expertise and an amazing attention to detail. He saw issues that I never would have noticed and made sure they were perfect. He always had an answer to a any question I had and was easy to work with.

Schedule

Schedule - I think they did great with the schedule. There were some delays but it was not the fault of Degnan. It was the result of doing a remodel in a pandemic when everything takes longer to come in. If something was delayed or no longer available they worked hard to help us find a replacement that we would love.

Budget

Budget - No budget issues besides things that we added so that was on us.

Construction Quality

Construction Quality - I think everything is great. I have not seen any quality issues at this point. We often just look around at how amazing it is. We sit in the theater room and look at the barn door and just are amazed that PJ made it. It's all perfect and we love it.

Communication

Communication - No issues with communication. Everyone got back to us quickly and I even had to tell PJ to not respond in the evening and when he was on vacation. It was a very dedicated team which I appreciate, just also want to make sure they have them time!

Problem Resolution

Problem Resolution - Any time a material that we picked wasn't available or was not what we thought it was they quickly helped us find a new product to replace it. When the washer flooded the laundry room they came quickly and helped us problem solve next steps. I really appreciated all of you in that moment, it was definitely a stressful moment and you guys getting back to me quickly and getting here quickly made all the difference. Thank you!

Clean & Safe

Clean & Safe - Since we were still living in the house they were really thoughtful about keeping areas cleaned up and safe. We have 2 young kids and dogs in the house and they were very careful to make sure it was as safe as possible for them.

Employees & Subcontractors

Employees & Subcontractors - They employees were amazing, we didn't work with anyone we didn't like and they were all extremely friendly and helpful. We had no issues with any subcontractors and many of them were very easy to work with too.

Value

Value - I believe we got everything we had hoped for the money we spent.

Trust

Trust - I trust them completely. It was such a large project and everything turned out great.

Easier Than Expected

Easier Than Expected - It was just as easy, if not easier than we expected it to be. It was a great group of people to work with.

Punctuality/Timeliness

Punctuality/Timeliness - I don't remember having any issues with this.

Areas For Improvement

Areas For Improvement - I honestly can't think of anything they fell short on. It was a great experience from start to finish. We threw a lot at you and completely changed everything from what we first came to you with and you all rolled with it and made this home exactly what we hoped it would be.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly pretty much everything but I think the people were the best. Every single person we worked with was easy to work with. They were friendly, extremely knowledgeable and listened to what we wanted. From designing to execution of the project I felt involved and listened to if I had questions or something wasn't quite right. I felt like I built relationships with everyone and I appreciate that. It was kind of sad not seeing everyone when the project was done. Thank you all, not just the work but for making it easy and enjoyable.

Remodeling Concerns

Remodeling Concerns - I was nervous to take on a project of this size and spend so much money. Worried that something would go really wrong, we would find an issue with the house (sorry about the mice, that was gross) or that we would not like what it was like in the end. I don't regret doing this at all and I find myself looking around all the time and I can't believe this is ours and how much I love it all.

Additional Comments

Additional Comments - Thank you for turning the house we bought into the home we wanted for our family. It has so many things we always hoped we could have and I still can't believe we live here. We will definitely be in touch about the millions of ideas we have for this house and property!

The price was more than other contractors but the quality of craftsmanship was worth it for us.

Areas Of Satisfaction

Areas Of Satisfaction - PJ was insanely talented and easy to work with.

Additional Comments

Additional Comments - Thank you for everything. Overall, the porch was at a high quality and on time (for COVID times). We absolutely love it!

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We were most impressed with Dave's work on layout, attention to detail, and ability to make selections in-line with our overall vision.

Additional Comments

Additional Comments - I've been happy with the work that has been done following the initial speed bumps.

Additional Comments

Additional Comments - We so appreciate the craftsmanship, care and expertise that went into our home. We receive compliments from every person who enters, and are so happy with the final product! Thanks PJ and Dave and Abe and the entire Degnan team!

A pleasure to work with, did a solid job and they were prompt to respond to any questions or tweets that we had.

Construction Quality

Construction Quality - There were a few issues that arose, but they addressed them and took care of them appropriately to our satisfaction, there were some workmanship issues that were addressed when brought to their attention

Easier Than Expected

Easier Than Expected - I had a bit of high expectations, and they met them, so it wasn't easier than we expected, it was what we expected.

Areas Of Satisfaction

Areas Of Satisfaction - I would say that they met our expectations in most or all areas, they exceeded in terms of promptness when we reached out and often got a call back, which is not always the case with contractors.

Work was well done. Price was high.

Budget Pre-Con

Budget Pre-Con - Alternatives suggested to keep project within budget, yet achieve the design we hoped for.

Areas Of Satisfaction

Areas Of Satisfaction - Degnan Design-Build-Remodel exceeded our expectations in dealing with issues that came up unexpectedly.

Areas Of Satisfaction

Areas Of Satisfaction - Our new deck is wonderful! It went up quickly ahead of the expected time.

The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.

DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.

Areas Of Satisfaction

Areas Of Satisfaction - The number one thing was communication and responding with me.

Remodeling Concerns

Remodeling Concerns - I had concerns about the budget at first, but appreciated how they worked with me and how they got creative and very clear and conscious of my budget.

Expertise

Expertise - Design team is fantastic! Construction crew also fantastic!

Construction Quality

Construction Quality - PJ is an incredibly skilled carpenter.

Areas Of Satisfaction

Areas Of Satisfaction - The overall project was incredible from design to construction.

Excellent team with a commitment to overall product and customer experience quality.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.

Professional & Organized

Professional & Organized - Loved the app.

Expertise

Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.

Schedule

Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.

Budget

Budget - Right on target.

Construction Quality

Construction Quality - It’s either perfect to start with or they make it that way in short order.

Communication

Communication - The app is great For facilitation and the team is quick to respond.

Problem Resolution

Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.

Value

Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.

Trust

Trust - Their business model’s foundation is trust.

Areas Of Satisfaction

Areas Of Satisfaction - Vs the industry you communicate much more effectively.

Remodeling Concerns

Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.

Co-Construct

Co-Construct - We're not great users of tech; when we've used it, it's been fine. It's a good tool, but we didn't try to optimize it's use.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We appreciate the fact that even though our project is small, we have been treated like it's a big project. We've never felt like we've take a back seat to other, larger projects. We also SO appreciate that Abe and Dave listened to us and came up with a design that really hit the mark. Everyone has been so easy to work with. Anthony has been wonderful, too.

Additional Comments

Additional Comments - Feel free to use us as a reference if you would like. Our experience has been nothing but positive.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - I learned a lot from Dave and he made it so easy for us to choose.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - I enjoyed picking out the colors, the wood, and the tile

Lead Source

Lead Source - My husband's previous coworker had their basement remodeled. He suggested the Degnan's because they do a great job. My husband chose them because he did not want the headache of looking at other companies.

Additional Comments

Additional Comments - We are happy.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their willingness to listen to us. They sent good workers. They did a very good job. They were thorough and they delivered a good product. I would like to recognize the lead carpenter, PJ for doing a great job. We really liked him because he is a craftsman and is very good at what he does. He listens to us and goes out of his way to make sure that the outcome is great. We had a great outcome because of him. I also want to recognize Dave, the architect-designer. He is very good to work with and I liked his design. He respected when I made changes. They were both patient and a delight to work with.

Remodeling Concerns

Remodeling Concerns - I am a very visible person and we had a design, but I was not sure it will turn out the way I visualized it. I was scared and apprehensive and they listened to my concerns, and encouraged me. They told me how it would be and the end product would be beautiful. I just had to trust that process and it was good. We remodeled our old fireplace and I wanted it to be a modern one and that was delivered.

Additional Comments

Additional Comments - Degnan is a very good company because of the people that work in it. They have wonderful skilled people that work for them and we are grateful for the relationship we had. They are very professional from the lead carpenter to the designer. They are all professional, very polite and they respected us. We just had a good relationship with them, even though we had to live in the basement for a while. They are very good people, craftsmen, and artists and we are grateful for them. They did a wonderful job.