They are more expensive than average but you get what you pay for and more than you might expect. They are not satisfied with mediocre outcomes and they are not satisfied until the customer is. The staff is diligent, friendly, polite, and in all things considerate of the customer's needs and preferences. The whole process of our remodel was thoroughly explained and carried out with careful attention to detail and cleanup.
While everyone we worked with was professional and caring, we had some issues with things taking longer than were estimated. This was especially frustrating when messages would be sent via CoConstruct and it took 10 days to get a response, even though several people had been tagged in the message. A lot of the schedule got moved around and we mostly felt like we had to be proactive in asking about what was going on. We also feel like there was some disconnect between the design and construction team that didn't come to light until very late in the process.
Construction Quality - There are a few spots here and there that felt like they couldn't have been a little cleaner. Overall, any major issues got fixed though.
Employees & Subcontractors - Everyone was very professional and polite when working directly with us. I sometimes feel like the younger workers didn't engage well, but they were also not our primary contacts.
Trust - For almost all of our issues, they were resolved and we felt listened to. We do feel like we had to come back to the contract several times to verify scope of work things. We were never worried about anyone coming into our house and felt like everyone did have our best interest at heart.
Areas Of Satisfaction - We are pleased with the overall layout of the project. We had initially planned to keep most of the kitchen appliances in the places they were originally located, but moved several things around and are very pleased with the end results. Same with the bathroom. We were initially going to move in one direction with design, but quickly changed our minds in the design process and feel like we were heard and listened to in our decision to make some changes.
Extremely happy so far with the knowledge and attention to detail. Some aspects of what we want are a bit complex and they have been handled quickly and with ease. Very definitely recommend!
Areas Of Satisfaction - The quality met my expectations.
Remodeling Concerns - We went over everything together. I had no concerns before beginning the project.
Additional Comments - It was a very pleasant process. The crew were excellent workers. They were clean and tidy.
Professional & Organized - The exploration, vision casting, and bidding were extremely professional and organized. It was actually fun!
Expertise - I have seen the work Degnan DBR has done on other old houses, so I knew they was right in their area of expertise.
Problem Resolution - Any clarifications or questions that came up were addressed and made me and my wife comfortable.
Areas Of Satisfaction - Finding hidden issues on our old house and addressing them.
Remodeling Concerns - Mainly addressing any of my wife's concerns and questions, as this is her first experience with an significant house project.
Additional Comments - We love our updated house. While making all the changes to the roof due to its age and 3 layers, we are extremely happy we were 'forced' into making the call and doing all of it. If we skipped even one of the additional steps, we would likely look back and regret it. (e.g. replacing the roof, adding foam, adding overhangs, removing the chimney, replacing the furnace)
Couldn’t have been easier. They listen to what you have in mind and work within your budget.
Use Comment(s) - Kelly, John and Cheryl made my dream kitchen. David went beyond by getting me the countertops I never thought I would be able to have. Dave worked with me to design a kitchen that I always envisioned. DegnanDesign was all that I hoped they would be. Amy was great when the billing came due.
Overall a very good experience, from initial contact, to design selections, to final completion. I wanted a true turn-key solution and Degnan provided it!
Areas Of Satisfaction - All employees at Degnan were very easy to work with and responsive. Minor issues were fixed without creating a hassle for me.
The people, especially our lead carpenter, Kelly, were very personable and had integrity. Everyone was very nice.
Problem Resolution - They addressed and resolved problems to our satisfaction.
Areas Of Satisfaction - The design of our bathroom is top notch. The integrity and honesty and kindness shown to us by Kelly Lawton, our lead on the project was a wonderful experience. We feel our lives were enriched by getting to know him.
Degnan is unlike any other building/remodel project we have done. They are very thorough in all aspects prior to signing a contract leaving nothing untouched.
Professional & Organized - We were apprised of the process from beginning to end.
Sales Attentiveness - The designer was very open to our vision and made changes as necessary.
Understand Building Process - All the staff involved in the project have been knowledgeable and very open to our questions and taking the time needed to answer.
Areas Of Sat: Design Selections Process - We were pleased that the custom made cabinets are being made at a lesser cost by an Amish cabinet maker. He is able to match our existing cabinets in design, color and fit as opposed to a general cabinet company.
Co-Construct - Very easy and effective way of communicating. Questions were quickly answered and nice to be able to go back and review those communications.
We really appreciated how easy this process was. It was a large project and very overwhelming to figure out all the details but everyone worked with us so well to make the most perfect home for us in the end. I really appreciated having a design team to help us figure out how to put everything together down to paint colors and rugs. Every person that stepped in our door was friendly and easy to work with. They listened to every idea and any concern and really made sure things turned out exactly how we wanted them. Thank you all, we will definitely have you back again for future projects.
Budget Pre-Con - We have been all over the place with our budget and they have adjusted to it every time. They have also made sure we were able to do what we wanted within our budget.
Professional & Organized - They have been extremely professional and organized. Very easy to work with.
Understand Building Process - We have started to get a great outline of what it will look like. They have also been able to help us plan since we will be living her during the remodel.
Time Spent - It actually didn't take as long as I thought it might. They really helped us through the process.
Product Selection - This was one of my favorite parts. It is a huge project and a bit overwhelming. I appreciated the design help so much. They helped me pick out paint and everything which seems like such a small task but it helped me so much and I love how it is all coming together!
Customer Suggestion - None, you guys have been great. You have amazing ideas and I appreciate how straight forward you are on everything.
Area Of Dissatisfaction: Design - Honestly I have nothing, its been a great experience.
Areas Of Sat: Design Selections Process - The creativity in designs and the process of picking everything out. It's a large project and I have been so nervous about it all coming together and looking good. I don't really worry anymore because the selections and design process was so fantastic. I appreciated all the feedback.
Lead Source - In a group for Epic Spouses on facebook. I asked for recommendations and Degnan Design Build Remodel came up multiple times.
Professional & Organized - They were definitely professional and organized. They stuck to the schedule as well as they could even with the pandemic causing supply issues.
Expertise - Everyone was fantastic but PJ was awesome to work with. He definitely has a ton of expertise and an amazing attention to detail. He saw issues that I never would have noticed and made sure they were perfect. He always had an answer to a any question I had and was easy to work with.
Schedule - I think they did great with the schedule. There were some delays but it was not the fault of Degnan. It was the result of doing a remodel in a pandemic when everything takes longer to come in. If something was delayed or no longer available they worked hard to help us find a replacement that we would love.
Budget - No budget issues besides things that we added so that was on us.
Construction Quality - I think everything is great. I have not seen any quality issues at this point. We often just look around at how amazing it is. We sit in the theater room and look at the barn door and just are amazed that PJ made it. It's all perfect and we love it.
Communication - No issues with communication. Everyone got back to us quickly and I even had to tell PJ to not respond in the evening and when he was on vacation. It was a very dedicated team which I appreciate, just also want to make sure they have them time!
Problem Resolution - Any time a material that we picked wasn't available or was not what we thought it was they quickly helped us find a new product to replace it. When the washer flooded the laundry room they came quickly and helped us problem solve next steps. I really appreciated all of you in that moment, it was definitely a stressful moment and you guys getting back to me quickly and getting here quickly made all the difference. Thank you!
Clean & Safe - Since we were still living in the house they were really thoughtful about keeping areas cleaned up and safe. We have 2 young kids and dogs in the house and they were very careful to make sure it was as safe as possible for them.
Employees & Subcontractors - They employees were amazing, we didn't work with anyone we didn't like and they were all extremely friendly and helpful. We had no issues with any subcontractors and many of them were very easy to work with too.
Value - I believe we got everything we had hoped for the money we spent.
Trust - I trust them completely. It was such a large project and everything turned out great.
Easier Than Expected - It was just as easy, if not easier than we expected it to be. It was a great group of people to work with.
Punctuality/Timeliness - I don't remember having any issues with this.
Areas For Improvement - I honestly can't think of anything they fell short on. It was a great experience from start to finish. We threw a lot at you and completely changed everything from what we first came to you with and you all rolled with it and made this home exactly what we hoped it would be.
Areas Of Satisfaction - Honestly pretty much everything but I think the people were the best. Every single person we worked with was easy to work with. They were friendly, extremely knowledgeable and listened to what we wanted. From designing to execution of the project I felt involved and listened to if I had questions or something wasn't quite right. I felt like I built relationships with everyone and I appreciate that. It was kind of sad not seeing everyone when the project was done. Thank you all, not just the work but for making it easy and enjoyable.
Remodeling Concerns - I was nervous to take on a project of this size and spend so much money. Worried that something would go really wrong, we would find an issue with the house (sorry about the mice, that was gross) or that we would not like what it was like in the end. I don't regret doing this at all and I find myself looking around all the time and I can't believe this is ours and how much I love it all.
Additional Comments - Thank you for turning the house we bought into the home we wanted for our family. It has so many things we always hoped we could have and I still can't believe we live here. We will definitely be in touch about the millions of ideas we have for this house and property!
The price was more than other contractors but the quality of craftsmanship was worth it for us.
Areas Of Satisfaction - PJ was insanely talented and easy to work with.
Additional Comments - Thank you for everything. Overall, the porch was at a high quality and on time (for COVID times). We absolutely love it!
Areas Of Sat: Design Selections Process - We were most impressed with Dave's work on layout, attention to detail, and ability to make selections in-line with our overall vision.
Additional Comments - I've been happy with the work that has been done following the initial speed bumps.
Additional Comments - We so appreciate the craftsmanship, care and expertise that went into our home. We receive compliments from every person who enters, and are so happy with the final product! Thanks PJ and Dave and Abe and the entire Degnan team!
Construction Quality - There were a few issues that arose, but they addressed them and took care of them appropriately to our satisfaction, there were some workmanship issues that were addressed when brought to their attention
Easier Than Expected - I had a bit of high expectations, and they met them, so it wasn't easier than we expected, it was what we expected.
Areas Of Satisfaction - I would say that they met our expectations in most or all areas, they exceeded in terms of promptness when we reached out and often got a call back, which is not always the case with contractors.
Areas Of Satisfaction - Our new deck is wonderful! It went up quickly ahead of the expected time.
The lead carpenters, PJ and Kelly, were great and I recommend them without hesitation. They communicated well and worked hard to resolve problems. I am not sure I'd recommend the design team or the production managers.
DDBR does not appear to be a well oiled machine for our project. I thought the remodel process would be stressful, but numerous errors on drawings is a real concern. I am hopeful that at the end of the project I could get in the recommendation camp. However, DDBR really needs to finish strong to do this. I'm hopeful this is possible.
Areas Of Satisfaction - The number one thing was communication and responding with me.
Remodeling Concerns - I had concerns about the budget at first, but appreciated how they worked with me and how they got creative and very clear and conscious of my budget.
Excellent team with a commitment to overall product and customer experience quality.
Areas Of Sat: Design Selections Process - The team does a solid job of being organized, using technological resources to communicate at a frequency that mitigates uncertainty from the customer’s perspective.
Professional & Organized - Loved the app.
Expertise - Everyone we worked with knew what they were doing. A knowledgeable team.
Schedule - Degnan faced significant weather challenges across multiple projects but kept us posted and finished on time.
Budget - Right on target.
Construction Quality - It’s either perfect to start with or they make it that way in short order.
Communication - The app is great For facilitation and the team is quick to respond.
Problem Resolution - All projects have minor things that come up and the team addressed everything quickly.
Value - When you hire for quality you could have always found a cheaper price at lower quality. When you hire Degnan you’re hiring for quality design and workmanship, excellent communication, and a commitment to their product. They understand that the product is the overall experience, and goes beyond just the structure. When you understand this the value proposition is obvious vs other contractors.
Trust - Their business model’s foundation is trust.
Areas Of Satisfaction - Vs the industry you communicate much more effectively.
Remodeling Concerns - The main concern was being able to achieve our space/structure objectives for a given cost.
Co-Construct - We're not great users of tech; when we've used it, it's been fine. It's a good tool, but we didn't try to optimize it's use.
Areas Of Sat: Design Selections Process - We appreciate the fact that even though our project is small, we have been treated like it's a big project. We've never felt like we've take a back seat to other, larger projects. We also SO appreciate that Abe and Dave listened to us and came up with a design that really hit the mark. Everyone has been so easy to work with. Anthony has been wonderful, too.
Additional Comments - Feel free to use us as a reference if you would like. Our experience has been nothing but positive.
Areas Of Sat: Design Selections Process - I enjoyed picking out the colors, the wood, and the tile
Lead Source - My husband's previous coworker had their basement remodeled. He suggested the Degnan's because they do a great job. My husband chose them because he did not want the headache of looking at other companies.
Additional Comments - We are happy.
Areas Of Satisfaction - They met or exceeded my expectations with their willingness to listen to us. They sent good workers. They did a very good job. They were thorough and they delivered a good product. I would like to recognize the lead carpenter, PJ for doing a great job. We really liked him because he is a craftsman and is very good at what he does. He listens to us and goes out of his way to make sure that the outcome is great. We had a great outcome because of him. I also want to recognize Dave, the architect-designer. He is very good to work with and I liked his design. He respected when I made changes. They were both patient and a delight to work with.
Remodeling Concerns - I am a very visible person and we had a design, but I was not sure it will turn out the way I visualized it. I was scared and apprehensive and they listened to my concerns, and encouraged me. They told me how it would be and the end product would be beautiful. I just had to trust that process and it was good. We remodeled our old fireplace and I wanted it to be a modern one and that was delivered.
Additional Comments - Degnan is a very good company because of the people that work in it. They have wonderful skilled people that work for them and we are grateful for the relationship we had. They are very professional from the lead carpenter to the designer. They are all professional, very polite and they respected us. We just had a good relationship with them, even though we had to live in the basement for a while. They are very good people, craftsmen, and artists and we are grateful for them. They did a wonderful job.
Areas Of Sat: Design Selections Process - My favorite part of the selections process was the flexibility of the scheduling and the merchants that were selected were also very easy to work with.
Areas Of Satisfaction - The design phase exceeded my expectations.
Remodeling Concerns - I was concerned that if they would stay with in our budget and remain in the.completed project time frame.They were great at keeping us up to date on those concerns during the project.
Additional Comments - The project manager was easy to work with and knowledgeable.
Areas Of Satisfaction - Communication was excellent in all phases of the project. Commitment to quality and meeting my expectations.
Remodeling Concerns - I was concerned about staying in my condo during the remodel. Degnan Design-Build-Remodel was flexible and worked with me to limit the amount of time I was without a working bathroom.I was concerned about marrying new floors with existing floors. The team listened and found a solution.
Additional Comments - I wish I had more remodeling to do! I would hire Degnan again and happily recommend without reservation.
Areas Of Sat: Design Selections Process - Discussing options and having that guiding hand was nice.
Additional Comments - Kelly the PM was great!!! We really enjoyed working with Kelly, was attentive to our concerns, and at times doubled back to help clean up vendor messes.
Extremely professional, left our house clean when they were finished and the work was of amazing quality.
Areas Of Sat: Design Selections Process - Picking out the flooring, cabinetry, bathroom fixtures and all of that kind of stuff. Andrea made it fun and we ended up picking things we never would have on our own and absolutely fell in love with all of it.
Schedule - They even finished early.
Customer Suggestion - Keep doing what you have been doing.
Areas Of Sat: Design Selections Process - Working with Andrea because she understands us as clients and is able to narrow down the choices that would look best in our house.
Remodeling Concerns - The only real concern was the ability to continue to live around the space being built. Degnan Design-Build-Remodel did a great job making sure everything was still accessible as possible.
Additional Comments - We are very happy with the addition and the finished look of the outside and inside.
The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
Areas Of Satisfaction - Staff was professional, spectacular, wonderful to work with and the design team took the time to ensure we had all aspects covered. Kelly was a rock star on the job and has stopped in multiple times to see how we are doing. Anthony followed up and even stops to say hello. The lady who did the painting 'holy cow' what a great job and she took the time and effort to ensure everything was done perfect. Abe and Lisa have been, are and will be wonderful people for ever. The addition is just what my wife wanted.
Remodeling Concerns - Issues/Concerns at the start: Would it be done in time for the graduation party, how much of a mess would we have to clean up and would the lawn be in since we had 100's of people coming to our house. Degnan Design did a great job of communication and working to ensure we were ready for the graduation party.
Review - The entire staff at Degnan Design was professional courteous and absolutely wonderful to work with. Not only did we have a great team work on our project we made some new friends from the staff at Degnan which is 100% spectacular. We can't say enough wonderful things about the experience we had with Abe, Anthony, Kelly, PJ, Michael and Andrea.
Our experience with Degnan has been phenomenal! We wanted an outdoor living solution to replace our existing deck that mostly went unused due to the amount of sunlight (and resulting insects) in that area. We struggled to find a contractor that would help us find the right solution and provide real value to justify the investment into the project. Instead we would receive vague generic designs, incomplete proposals, and delayed responses. Then we found Degnan and it truly was a night and day difference. Throughout the process every member of the Degnan team showed attention to detail and a commitment to making this project special, and realize our dreams. In addition they are very well organized, and provide excellent tools for communication and access to all facets of the project. We noticed this difference immediately from our very first call with Abe. He listened carefully to our objectives, described the process they follow and why they think it's better, and he was immediately up front about fees and costs. In addition to being a great designer, Andrea was always full of awesome ideas, and really helped us narrow down the multitude of options and selections that otherwise would have been overwhelming. She made the process feel effortless and enjoyable. When we finally got to the estimation phase, Anthony provided in-depth explanations of every facet of the project, and showed a focus on quality that gave us a great deal of confidence in the end product and plan. Each step of the way Abe remained involved, frequently offering good advice, and always checking in, making sure we were happy with how things were going. We have just recently started the construction phase, and PJ and the carpentry team have also been great to work with. We can’t wait to see the end result.
Customer Suggestion - Just keep doing what you are doing.
Areas Of Sat: Design Selections Process - The end to end experience, and that Andrea really helped guide us through a the numerous choices available and ensuring that everything fits together.
Lead Source - We found Degnan first on Angies List, but it was really the website that drew us into making that first call.
Areas For Improvement - Construction of the roof went slower than I expected, but seeing the process it was easy for me to understand the pace. Everyone on the crew was courteous and paid close attention to detail.
Areas Of Satisfaction - Courteous attitude of workers. Everyone was friendly with our family and our children.
I really enjoyed working with Degnan and am extremely happy with the completed project. I interviewed several contractors and chose Degnan because I felt comfortable that Abe and his team would not only provide quality work, but would listen and work with me as a partner in the project. The team's communication skills exceeded my expectations. I had never remodeled before, but have built several homes, so I know the process can be a bit stressful. Dave, Anthony, and PJ kept me well informed, answered all my (sometimes dumb) questions, gave honest advice, and were a real pleasure to work with. They're not only professional, they're all really nice people. My condo turned out beautifully! I would work with Degnan again and recommend them without reservation.
Areas Of Sat: Design Selections Process - Working with Dave was a lot of fun. Can't believe I'm saying this but picking paint was actually easy...I really dreaded it. The rooms look amazing! The entire selections process was well organized and logical. I never felt pressured or that I couldn't change my mind.
Additional Comments - PJ was great to work with! I felt badly for him when he had to deliver less than awesome news but he was always professional and I knew it would all be taken care of so I didn't worry. Michael was pleasant to work with as well. He always texted when he was on his way up. He did a nice of cleaning up at the end of the day.Overall, it was a really good experience and I would do it again! Suzanne
Due to our experience from day one through post-project wrap-up, we have already recommended the Degnan team to several friends and acquaintances. At the initial meeting, before we even decided to hire them, Abe was already suggesting creative solutions to the challenges of our dream project that other contractors either refused to discuss or tried to talk us out of. Every employee or sub-contractor on the job was courteous and professional. Any issues or questions were addressed quickly and professionally by Anthony, even in the days and weeks beyond project completion. We couldn't have asked for a more stress-free experience and are delighted to enjoy our beautiful new spaces daily!
Areas Of Satisfaction - We knew we were hiring a premiere Madison-area builder to ensure a quality product. We are happy with the quality of design and workmanship. All of the new areas look like they should have always been there and add so much beauty and value to our home! We knew Abe personally, but met his team because of this project. Every Degnan employee was professional, personable, and went out of their way to make our experience a good one. They are not just quality contractors, they are all-around good people!
Review - Due to our experience from day one through post-project wrap-up, we have already recommended the Degnan team to several friends and acquaintances. At the initial meeting, before we even decided to hire them, Abe was already suggesting creative solutions to the challenges of our dream project that other contractors either refused to discuss or tried to talk us out of. Every employee or sub-contractor on the job was courteous and professional. Any issues or questions were addressed quickly and professionally by Anthony, even in the days and weeks beyond project completion. We couldn't have asked for a more stress-free experience and are delighted to enjoy our beautiful new spaces daily!
Degnan Design Builders provided two possibilities to provide the best kitchen that would fit with the rest of the house, increase the usable workspace, and improve the lighting. Removing the peninsula and changing to an island design that fits the space and feels natural is amazing!Our project was completed in ‘record’ time with minimal disruption. All project and trades-people were extremely professional, asking questions, explaining alternatives and responding to all of the little things that come up in a project this size. We can now enjoy our kitchen every day!
Schedule - I would give them a 5.
Communication - I would give them a 5. They were really good.
Problem Resolution - I would give them a 5.
Areas Of Satisfaction - I was satisfied with how they dealt with the vendors and how they kept the job site clean. It was clean every day. They finished in 3 weeks. That was amazing.
Remodeling Concerns - We changed a U shaped kitchen into a straight one with an island. There were some surprises, but we came up with solutions that did not ruin over budget and it came out beautifully.
Additional Comments - They exceeded our expectations in almost every way. I would recommend them for any remodeling project. I have seen their other work. The planning stages included explaining all options and alternatives, including how it would affect the finished design, function and cost.Any unforeseen questions were met as opportunities for our input. Anthony, PJ and everyone were amazing!
Review - Degnan Design Builders provided two possibilities to provide the best kitchen that would fit with the rest of the house, increase the usable workspace, and improve the lighting. Removing the peninsula and changing to an island design that fits the space and feels natural is amazing!Our project was completed in ‘record’ time with minimal disruption. All project and trades-people were extremely professional, asking questions, explaining alternatives and responding to all of the little things that come up in a project this size. We can now enjoy our kitchen every day!
We had an outdoor job that couldn't be done during the winter months. While we were waiting for the job to start, Degnan kept us up to date as to when it might start and throughout the work with emails.
Areas Of Satisfaction - We hired Degnan to repair a leaking roof over the front porch. Not only did they fix the leak, but they studied the situation and made changes to the original design to make sure it wouldn't happen again.
Remodeling Concerns - Our concern was to repair a leak, but they went beyond that with improving the original design so the problem would not come back.
Review - We had an outdoor job that couldn't be done during the winter months. While we were waiting for the job to start, Degnan kept us up to date as to when it might start and throughout the work with emails.
Abe and his crew are conscientious and dedicated.
Areas Of Satisfaction - Abe and his crew were responsive to the needs of our job site and were extremely conscientious to followup. They did or corrected everything that was requested and maintained our trust the entire time.
Remodeling Concerns - There's a really unique element to our project, we got multiple contractors coming through and Abe and his crew understood our needs and the needs of the project and made it all happen.
Review - Abe and his crew are conscientious and dedicated.
We heard from various friends that Degnan was the best to work with regarding any home remodel. We had a significant bathroom issue and wanted it be remedied correctly. We met with Degnan directly and were extremely happy with this professionalism and attention to detail. He kept to our budget and timeline with minimal disruption. We will be using them in the future for our other home projects!
Areas Of Satisfaction - They are prompt. Extremely professional. The project manager Anthony was top notch.
Review - We heard from various friends that Degnan was the best to work with regarding any home remodel. We had a significant bathroom issue and wanted it be remedied correctly. We met with Degnan directly and were extremely happy with this professionalism and attention to detail. He kept to our budget and timeline with minimal disruption. We will be using them in the future for our other home projects!
If I ever need to have anything else done, I'll go to Degnan.
Areas Of Satisfaction - I was most satisfied that they did their work well, and that the man who worked here was very easy to get along with. It was like having my son here. It was really nice.
Remodeling Concerns - As long as they were doing it, I didn't have any concerns.
Review - If I ever need to have anything else done, I'll go to Degnan.
Areas Of Satisfaction - I was most satisfied with my kitchen.
All of the people working directly for Degnan or for the subcontractors were friendly and professional. Virtually everything turned out at least as well as we had hoped it would, and in a few instances, even better than we expected.
Areas Of Satisfaction - We thought that the workmanship on all of the work was first rate. The painting, carpentry and flooring all turned out very well.
Remodeling Concerns - Most of the work was "cosmetic" but the flooding that we had experienced in the basement, prior to the remodeling, was a big concern. We weren't sure that the "fix" would be effective, but heavy rains this spring, before the ground melted, provided a great test and our basement remained dry.
Review - All of the people working directly for Degnan or for the subcontractors were friendly and professional. Virtually everything turned out at least as well as we had hoped it would, and in a few instances, even better than we expected.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Degnan Design-Build-Remodel of Madison as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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