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In terms, of the pool and the quality of the work and material, I am very satisfied. The looks as beautiful as it was presented to us. However, I am very disappointed in the manner in which the damage to my irrigation system was handled. Mr. Walk NEVER got back to me. I had proof of water bills... more
Did and excellent job with a big remodeling project, all their subcontractors were superb. I highly recommend them for any remodeling project!
They did great work and the painters were great. They came in and reviewed everything they were going to do before they started. Everything turned out great and I would definitely recommend them.
I was not satisfied with the timeliness,crew, and quality of the workmanship.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cross & Sons Plumbing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys