I am very likely to recommend Cowdin to a friend. I feel that their professionalism and enthusiasm for the work was high and made me worry less about turning over the keys to my home. I felt like their entire staff is focused on doing the absolute best job that they can do.
Value Received - Cowdin is not the cheapest, but I wasn't looking for cheap. I was looking for high value for my money and I received it.
Design Team - I had a rough design in my head when I met the Cowdin team. They helped me translate that design to the real world, making suggestions along the way that met my needs and exceeded my expectations. They also solved a "roofline matching" problem in a creative, cost-effective, and really beautiful way.
Areas Of Satisfaction - The high quality of work and attention to details is superior and made me worry less about the "things I couldn't see" like plumbing and HVAC.
I have worked with Cowdin Design + Build on several major projects on not one, but two of my houses. I have moved and still go back to them for their professionalism, honesty, and good design.
Overall we are very happy with the product that was built for us.
We have our neighbors are now leveraging them.
Cowdin completed my project in a very professional manner, The workmanship is outstanding. The materials and attention to details met our expectations. There were challenges with timing commitments that did not meet expectations. That being said I believe a delay in completion is significantly overshadowed by the collaborative working relationship we built with Cowdin and the craftsmanship that was built into our project.
Areas Of Satisfaction - Honest and open dialogue with Rick during the build process. We were able to work through many complex issues through professional discussions in an open and honest context. We are also satisfied with the master carpenters Rob and John Williams.
Additional Comments - We would like to invite the Cowdin Design + Build team for a cocktail, open house get together now that the project is complete. This will give the Cowdin team to see and experience the beautiful space they created.
Areas Of Satisfaction - I was most satisfied with the design process.
Areas Of Satisfaction - I was most satisfied with the architectural design.
Schedule - Very happy with the timeframe completion of the project, especially watching other neighbors have nightmare projects
Areas Of Satisfaction - Overall we were very satisfied. I think that Cowdin did a fantastic job on the design phase, was very competent with all of the codes/regulations, great communication, had a great team @Cowdin and good subcontractors by and large. Project was completed on time, and no complaints from neighbors.
Areas Of Satisfaction - The total experience was outstanding !!! From the first day I walked into their office until the last bit of dust was cleaned away !! Fantastic team !! Very professional !!
They have done many projects in my home and I am in awe of every one of them. They exceeded my expectations every time.
Areas Of Satisfaction - We are especially impressed with the design and quality aspect. Everything meets our comfort requirements and looks beautiful at the same time.
Areas Of Satisfaction - We love our beautiful new kitchen. It was a small space to work with but Phil and Bill were very creative with the design.
Areas Of Satisfaction - Quality of workmanship is excellent. Design followed our goals and objectives. It's a beautiful space.
Lead Source - Referred by other local contractors / design build firms that couldn't handle the timeline we needed.
We love our beautiful new kitchen, very unique design and working with Cowdin made it a painless remodeling experience!
Design Team - The end result: I love my kitchen and bath space! The kitchen space completely changed how I am able to entertain and host events in my home. The installation of the kitchen island created a gathering space for everyone to enjoy. No one is regulated to the kitchen and cut off from the rest of the space. The bathroom is now a tranquil, modern space for me to enjoy.
Areas Of Satisfaction - In the small details! The owner noticed I was left handed and suggested placements based on that fact. It's a small thing, but has made using certain kitchen fixtures less awkward and made for a truly customized space.
Areas Of Satisfaction - The whole project turned out great. The kitchen is phenomenal and the master closet turned out just the way we wanted it.
Additional Comments - Most customer complaints are what I hear is about timing and scheduling. The scheduling and timing of Cowdin Design + Build is right on.
Although we had a small job we worked with a great team. From design to the electricians, to completion we couldn't have been more pleased.
Cowdin Design + Build recently completed a basement (walkout) finishing project, on-time, on-budget, and the work was outstanding. Their crews were fabulous to work with, from the carpenter, to the electrician, to the painter and especially to the designer and on-site project manager, we can't say enough how pleasant the experience was. We had looked at a total of 5 companies before choosing Cowdin and wanted someone big enough to be there when we needed them, but small enough to make our project a priority and accommodate any changes or wishes we might have. We definitely made the right choice, and will use them in the future, and certainly recommend them to anyone we can, they have a customer for life and we are thrilled with the completed project and the partnership we had throughout the entire process.
From the first time we met at the Novi Home Show and throughout the whole design and build process Bill and his staff were very professional and made sure we were comfortable with all aspects of the process. Questions and concerns were promptly addressed. We especially like their website where all documentation was stored, design documents, budget and change orders, photos and selections are easily accessed.Bill or Jake came to our home every day to check on the progress to insure we were satisfied. Every sub contractor took every precaution to keep our home and project area clean and safe. The sub contractors were very professional the quality of their work exceeded our expectations.We had planned to do this project for 2 years and went to the big box stores for quotes but never felt comfortable with their design approach or contractors. On a whim we went to the home show and after talking to Bill we gained the confidence to go forward with the Master Bathroom remodel. We now have a bathroom like you would see in a magazine or on a home remodeling show...spectacular.
Areas Of Satisfaction - The design process and expertise of Michelle delivered beyond our expectations.
Lead Source - We met Bill Cowdin at the Novi home show and we were impressed with their approach to design through finished project.
Areas Of Satisfaction - We were most satisfied with Cowdin Design + Build's communication and organization.
Areas Of Satisfaction - The design/designer Dawn was excellent. My space small spaces were utilized extremely well. The final product is stunning to everyone who sees it.I would recommend the tile setters to anyone. They were extremely hard working, detailed, excellent quality.
Problem Resolution - We had a few things noticed during the process that didn't seem right to us. Each time, Bill quickly responded to our questions by coming out and looking at the issues. He did everything possible to the issues to our satisfaction. He was very kind and very professional. Hands down the best experience with a contractor I have had in this regard.
Client For Life - I really enjoyed working with the Cowdin Team. I think next time, I will be a little more involved in the up front design phase to ensure everything is properly displayed on the drawing, but all in all I was happy with the completed project.
Areas Of Satisfaction - I was very pleased with how Bill responded to our questions and concerns.
We did a 4-season addition with porch and mudroom area off the kitchen/ dining areas. We also re-roofed the entire house, did an attic insulation blow-over, and painted walls and refinished hardwood floors throughout the existing living areas. It was a big project spanning two months non-stop. We had interviewed 3 design/build companies before selecting Cowdin, and we couldn't be happier with the result! At every step, Bill ensured our comfort and minimized the disruption to our daily life. Communication and follow-through was excellent. Our wish to collaborate was welcomed, and he shared our collective creative vision via CAD design and rendering tools to help us visualize the project during the planning and decision making stages. To help us participate in the construction phases, he used a web-based project planning tool called BuilderTREND that allowed us to monitor progress and approve change orders online. The project started and ended on-time with excellent coordination among the many contractors involved. Cowdin focuses on build a relationship with us. He blends technology and soft-skills on the client side with top-notch contractors on the execution side. In the end we are as delighted with our experience as we are with the results.November 3, 2013
Schedule - Really impressed with the way the schedule was met with so many different contractors.
I enjoyed their insight and advise on how to proceed with our project. They stayed in touch and kept us informed. I would recommend them to anyone.
Very professional and communicate well as the job progresses. Do not attempt to over sell or include unwanted extras.Knowledgable of available products and have courteous crews. Quality work and materials.
Areas Of Satisfaction - Quality of work and communication as the job progressed.
Cowdin provided us with good workmanship at a fair price. They were always open to our comments and suggestions. Michelle was very helpful with picking our colors and other decorating ideas. Bill and all his contracted staff were super easy to work with and we are looking forward to a finished basement soon.
Areas Of Satisfaction - They understood our budget and worked within it. There were no hidden costs. They were always professional and friendly. The people they contracted with such as their carpenter was equally as professional and timely.
Areas Of Satisfaction - I am very satisfied with the quality of the work and the overall end product.
Additional Comments - I would use Cowdin Design + Build again. I recommend them to anybody.
Areas Of Satisfaction - I was most satisfied with the way problems were resolved. If a contractor did not complete the job to my complete satisfaction, Bill Cowdin made sure that it was corrected and that I was fully satisfied. The workmanship is excellent.
They worked well with us and got everything done in a timely fashion. I am very happy with the whole outcome and I would recommend them highly.
Areas Of Satisfaction - I was satisfied with the workmanship, materials, and scheduling.
Cowdin Remodeling and Design did an amazing job. They worked with us to create a basement that we have enjoyed. They worked within our budget, were amazing to work with, and exceeded our expectations.
Areas Of Satisfaction - I was most satisfied with their customer service. It was amazing.
Likely To Recommend - I would recommend them to strangers, to anybody!
Areas Of Satisfaction - I was most satisfied with the way they worked with us to revise our blueprint numerous times. They made sure that we were satisfied.
Areas Of Satisfaction - I was most satisfied with their ideas and the creativity. They were able to transform my vision into a finished product.
I have had Cowdin Remodeling and Design do two jobs for me. Both were done completed on time and within budget. Their subcontractors were neat, clean and very professional. My wife and I love all of the work they have done. I will call Cowden for the next work I need done. When you find a contractor as Cowdin Remodeling and Design, you keep using them and referring them to others. They do an excellent all around job.
Areas For Improvement - NONE
Areas Of Satisfaction - All staff are professional, knowledgeable, and willing to go out of their way to satisfy the customer.
Bill Cowdin is very easy to work with. He has great ideas and he has quality employees that work with him. I would choose Bill for my next project.
Areas Of Satisfaction - I thought the materials that were selected were great quality. The installation of the products was superb.
Additional Comments - I was very satisfied as far as how the projects turned out. After seeing my neighbor who got a cheaper bid from other people I am glad that I paid a little more for quality. I would like to wish good luck to Bill because I know he works hard and I'd like to see him continue to succeed.
Areas Of Satisfaction - BIll always takes time out of his schedule to come evaluate projects even if the projects have to be set for a future date due to budgeting concerns. Very Professional.
Areas Of Satisfaction - Cowdin did good job and overall very satisfied. The workman ship was done in a professional manner.
Additional Comments - Just keep up the good work. You will have my future business Cowdin Remodeling and Design.Bill is a very professional in what he does.
Areas Of Satisfaction - I was most satisfied with the communication. There were some delays, but there was always an explanation.
Additional Comments - I was satisfied overall, and would recommend them to others.
Areas Of Satisfaction - The time that Bill spent with us picking out granite was great.
Areas Of Satisfaction - I was most satisfied with the design. I think they did a terrific job on the design and the quality. I was really happy with it.
Additional Comments - We have been very happy with it. Everything turned out beautifully.
Areas Of Satisfaction - We think that the bathroom remodel is beautiful. We love our new space and we can't wait to do another bathroom.
Expertise - It was so refreshing to work with Bill Cowdin and Rachael McClain. They are worlds apart from all of the other general contractors that we met. Bill and Rachael have the expertise and experience that we were looking for. Also, all of the construction trade workers, carpenter and plumber on our job were incredibly knowledgable.
Professional & Organized - VERY organized and professional. We loved how they kept us very informed of what the process would be. We had access to a calendar and schedule that was always updated and accurate. Plus, they kept a running list of all of the design choices we would be making along the way.
Communication - Bill Cowdin and Rachael McClain kept us very well informed at every step of the way. We were able to communicate over e-mail and see the online calendar at all times. Bill and Rachael were always very responsive, timely and helpful. They also spent time with us at face-to-face meetings to make sure we understood all of the details and were fully satisfied with the plans. Our experience with Bill and Rachael was far better than what we have experienced with building and construction personnel at other companies.
Clean & Safe - Every time there were workers at our house, they always cleaned up the job site at the end of every work day. They never left debris behind.
Value - We truly believe that you get what you pay for in this type of work. We felt that our costs were well worth it!
Areas For Improvement - None. Cowdin Remodeling exceeded our expectations in every way.
Areas Of Satisfaction - We are satisfied with Cowdin Remodeling and Design in every way. We were especially thrilled to have the contributions of both Bill Cowdin and interior designer Rachael McClain. We love their expertise, flare for design, organization and professionalism. Working with them was smooth and efficient. We are so satisfied with our end outcome.
Areas Of Satisfaction - Attention to detail. Three projects done by them and I am completely satisfied with all three, even 9 years later! ;-)
Areas Of Satisfaction - I was particularly pleased with the design aspect of the experience. My concerns were immediately addressed.
Lead Source - We have used them for about 10 years.
Areas Of Satisfaction - I am pleased with the final product.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cowdin Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys